S.O.
Don MCustomer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I returned the uhaul and they tried to charge me almost $200 dollars saying it wasn't clean. When I picked it up it wasn't clean and I had to pull my own truck out.Everyone was in the backroom never again will this happen to me
Chanel RI would use this storage unit again. I like the security and staff
SHELIA W | Expérience généraleThe pickup truck I rented had the low air light came on. The spare tire was on the truck with a flat tire in the bed.
Robert ARent for free only for me. Customer service was great!!!
anthony kThe truck smelled of weed and had trash in the cab.
Baron MThe customer service was top notch!!!
JEFF RAccess to the sliding door was poor. Made it difficult and time consuming to bring things in and out
Veronica A | Expérience généraleTruck was almost empty and I had to put gas in it twice.
Cassandra VThank you so much for a pleasant experience.I will use your facility again and refer you to others.Thanks again at the 65th Geyer.Littke Rock location.
VIVECA G | Expérience généraleOver priced for real
Jamar WThank you.Everything was perfect!
VIVECA GBoth the staff in office today were great kinda and professional. Calmly handled multiple customers who all entered at the same time. In and out quickly. My preferred location to rent from even if it's not the closest to my home.
AARON SEquipment was defective and customer service unresponsive
James BService à la clientèle
Don MStaff were excellent! They went above and beyond to help me charge my found and call a friend who ended up at the wrong Uhaul. Thank you!
Lydia GThe man that helped me Saturday morning was the person that I have ever dealt with at U-haul I have ever seen. First he over charged me. Then I had to hook and unhook my rental by myself. I got pulled over because my left taillight was out. I will never rent from that store again.
LARRY SHad to hook up my own trailer and unhook trailer.
Jason SEasy drop off friendly employee
Jason HThe personnel was very rude. He ignored my question 3 times. Had an attitude and refused to move out of my blind spot since I had to back my trailer up into the return spot. The green tent was full. He never got off his cell phone the entire time and was very rude when answering questions. I spoke to 3 different people on the phone and yall still didn't refund me my whole deposit. Very unprofessional!!!
scarlett jIt’s always clean here
Tonya W | Premières impressionsThe place and the workers smell like weed.
Willie DThe lady at this location was very sweet.
Julia KI highly recommend their Customer service
Don MThe truck smelled strong of marijuana. I made the reservation online, and when I got there the guy said that I had no choice but to get the insurance on it, even though it asked me if I wanted it or not. Website did not say it was a requirement. That was a charge I was not expecting. Will not do business there again.
Ross SThe truck was nasty, very loud, not able to hear yourself or the radio from the loudness of the truck, service engine light was on,had to put gas in it as well. I don't even know why they even rent anything out like that. That's unacceptable and very poor customer satisfaction
KRISTAL WU-Haul employee was on the phone with his gf the whole time while getting me my vehicle.
Lyn HThe counter guy was extremely helpful. At the end of a moving day I couldn't have asked for a more understanding person. He even noted that I acquired a free months rental. He was awesome, I didn't catch his name. Young Black American highly intelligent and knowledgeable about the storage process and size . And also met me at the door and proceeded to show the process of checking and gaining access to storage area, all the while handling customers; that were purchasing boxes and things. The guy gave us a couple reconditioned boxes to finish the job. TOTALLY AWESOME keep guys like this you'll never have a customers complaint. period
Nowotney W | Online Move InKenyatta Is awesome!!! Very helpful, informative and gracious! She is what made my experience an excellent one.
Jacob F | Premières impressionsI rental this truck for 24 hours and return the truck early. However my phone wouldn't pull up the location and I got charged with a $20 fee for dropping my truck rental off after hours. This is crazy to fee to charge your loyal customers. I guess the store is trying to hit their numbers for the month.
Lawrence TGreat customer services
Don MI always use this location because they always have what I need when I need it and their staff is always friendly.
Amanda H11-2-2023 65th and geyer springs street Little Rock Arkansas. Terrible service. Very rude always on phone with his girlfriend he told me it was his girlfriend. Told me to wait by trailer and said I be out there in a little bit. Another man drove up and helped load trailer. Turns out trailer wouldn't work for me but he told me it would. So I didn't get my full refund which took a while because he was on phone. He was very very bad unfriendly how in the hell would someone hire him for customer service
david sHire someone else. First the guy in there was so rude and we had to search for him because he wouldn't say anything and he was sitting at the desk. Then my reservation was not ready and they gave me something different and it ended up being way more than it would've been if I got what I requested.
Tayshaun SThe person checking me in was very friendly and helpful.
Joshua HThe cashier was very helpful!
LOUIS SVerify if someone had broken any of the rules for the truck before charging a card. $250 for "ash" in the vehicle is ridiculous. The 72 hours for a manager to get back to the customer after a charge of that nature is also outrageous.
William LAll was good. Very friendly service. Would highly recommend to a friend or family i
David RDid not get my military discount like I get at the other locations
John EVery well kept and friendly people
Joyce a | Expérience généraleGentleman who worked the counter and assisted me Saturday morning was not polite or helpful, he was cranky and not helpful because I asked if the trailer was okay with my truck and he said it was however it was too heavy and I had to return it .
James PJust keep up the excellent teamwork whatever you are doing it’s great thank you Sandra Lee
Sandra LThe truck smelled like weed when I got inside. According to the clerk & paperwork, the gas gauge was supposed to be above 1/2 a tank. It was below. I was told the truck was "good to go" after I made my payment. Got to my destination, lifted the door, and the back was almost completely full of empty boxes. Lost a whole day of moving progress. Called the store, got transferred to "transport". Still waiting on a refund…
Brian WThe only thing is I think I paid too much. They charged me 43 dollars and sum cent then when I returned U-Haul they charged me an extra 23 dollars. She said the reason is I told them 20 miles and went 43 miles. From 65 street in Little Rock Arkansas to 2011 Aztec Dr in North Little Rock Arkansas is not far at all. So I think I was over charged.
KENROSSIE DS.O.
DONNA T | Premières impressionsN.D.
JOYCELYN TExcellent experience with this location
Don MGreat dealing with uhaul on both ends, equipment is well maintained & people were so helpful & friendly. I definitely recommend
Ken NGreat rates and great customer service!
Jatarra HThe storage facility was a reasonable price. The location is a little weird. While it's not necessarily is the "good" part of town. It's in a great location from the highway and close to where I live. Kenyatta Connors and staff were always super friendly and helpful when I had a request or question. The facility is safe and secure. The other customers and people I met there were just like me: looking for a safe and affordable storage area for their needs. Merci.
Jesus V | Expérience généraleThe general manager was very courteous and helpful
WILLIE H | Premières impressionsThe only thing was that truck is in need of an enligment or it's going to cause a wreck
paula bThis actual experience was good. Prior to this, same morning, I booked another reservation for another location, they didn't have what I booked. The rep booked the wrong thing as well. They refused to give me the 50 "we don't have" policy. I also tried calling several times and got the run around from reps.
Jana RThe people that work there was very friendly and helpful. They also was knowledgeable about every question that i asked. Awesome experience!
Ben bJessica was the best very informative and overall great personality. She made the experience wonderful she went above and beyond!
Monique FGM Kenyatta knows her job and is always willing to go the extra mile to satisfy her customer. She always greet customers with a smile! Job well done!
Lawrence TGas was empty when I picked up and was over charged for a day.
Tyris LRien
Don MThe manager was very helpful, patient and kind.
Kimberly G | Expérience généraleWas initially given a storage unit that was already occupied by another customer. Even though I made a reservation more than 2 weeks ago, I had to store my belongings at another site. The general manager did not give me my key so I had to return to the Geyer Springs location. In addition, the unit I was given had a faulty latch. I was then directed to a 3rd U-Haul location for assistance. I waited up to 1 hour to get assistance with the faulty latch. The level of service I received was not acceptable and I regret using Uhual for this move. Booking everything was convenient, but I ended up paying for it in the end.
Ann IThe only issue we had was with the size of the truck we were renting. We were told this location had 2500 trucks to rent so we made a reservation for this size truck. When we got to this location, we were told they only had 1500 trucks to rent so we had no other choice but to rent that one. I called the 800 phone number for uhaul to see if we could switch the truck out once we got to our destination only to find out Uhaul does not rent 2500 trucks. The staff we spoke to at two different locations did not know this fact. Making sure your staff knows the equipment they have to rent would be helpful. However, at this same location while dropping off the truck, one of your employees came into work even though she was off to show a customer how to load and secure a vehicle to a trailer he was pulling with one of your box trucks. That was dedication to your company and the safety of your customers. She made sure everything was done correctly, which as a customer, I greatly appreciate. I hope this information helps.
maria sThe manager was very friendly and courteous and polite
Wayne CGreat service
Tiara W | Expérience généraleThe uhaul had someone's stuff in it when I picked it up. There also was a loose piece inside the uhaul on the floor that caused everyone to keep tripping. It was very dangerous.
Cynthia JI was able to rent equipment online that the store did not have. This left me scrambling and put me drastically behind in my move because I didn't have the tools I ordered and paid for to help me get the job done. The employee at the store was kind and refunded my money for the items. But unfortunately this issue made a huge mess of my move.
Tarynn RNothing I can think of. The online ways of doing things are GREAT!
adrian SLet customer know of fees that could occur such as not sweeping out unit the charge as well as having ashes inside unit what fee is. Also note to take proper inventory of what’s already in unit without you selecting to rent items.
Charles LShitty customer service!
Leeondra SWould use your facilities again if needed
RYAN M | Expérience généraleThe facility was clean, the staff was nice and very professional and it didn't take long to get everything done. I appreciate the help given by the GM
Kanisha W | Premières impressionsThe general manger here was lovely and professional. It was a great experience and I'll definitely recommend to family and friends. I had to come to the Geyer Springs location after the GM at the Colonel Glenn location was extremely rude, unprofessional, and condescending. It seems like she hates her job.
Taylor M | Premières impressionsThe only Major problem I had was mice or some typa rodent got in unit left droppings nd urine stains on things
Lauren F | Expérience généraleThe only problem I had was my bed could not fit in the storage
Kierra L | Online Move InPoor communication moved out unit 2/18/23
Dominique W | Expérience généraleTOOOOOOOOOOOOOOO MANY ROOF LEAKS, WATER LEAKING INTO THE STORAGE. I WOULD HAVE NOT RUSHED TO MOVE MY THINGS OUT HAD I KNOWN THEY WERE SAFE AND NOT GOING TO BE DAMAGED FROM WATER.
CORDELLIO B | Expérience généraleKenyatta and Keith at the 65th and Geyer Springs location are awesome. They always went over and above to provide excellent customer service. If I need another storage unit in that area, I would definitely go back to them.
Felicia T | Expérience généraleMy items were damaged to to a leak in the bison and I was not informed of the leaking then when I brought it to the attention of management I was blown off and just told to file a claim
ashley W | Expérience généraleWhen I got there my reservation couldn't be found he then told me that the manager never checked the truck in so I had to wait until he made another reservation and I also did not get the storage I had booked either! Very horrible experience I'll never spend another dime with uhaul
COURTNEY H | Online Move InIt was raining in my unit. I was told there was nothing uhaul could do since I didn't have insurance, which wasn't offered to me when I got the unit. The employee goes on to say it always rains in them!
stormy g | Expérience généraleThey drove a uhaul truck through my storage door and it wasn't secure for days after I was told it would be fixed the next day. My storage had roaches in it that I didn't bring there and had to come from storage room next door. I'd rather keep my things n the backyard than at that Uhaul on Geyer Springs.
Damon M | Expérience généraleS.O.
kevin k | Premières impressionsWe had a reservation for a10x10x10 and nothing was available. Wasted hours of my time. Would never. Use u haul again for any type of storage. They shouldn't reserve something that isn't available. Awful experience
Meg B | Premières impressionsGod is good all the time!
Diane R | Premières impressionsAfter arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn't have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.
Shekita C | Premières impressionsEverybody I know has business with you guys you all are wonderful
Angellia P | Premières impressionsShardae was so helpful and knowledgeable, extra kind
Rosemary B | Expérience généraleU halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!
Binod C | Online Move InThank You!!!Those Ladies are awesome!!!
Lekasha J | Premières impressionsGreat Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!
Willie H | Expérience généraleLove them there’re so kind and nice
PATONYA R | Premières impressionsKenyatta was very sweet, personable and accommodating. Give her a raise.
david H | Premières impressionsVery clean and friendly staff .
RONDA A | Expérience généraleOnly issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.
Tina L | Online Move InVery helpful and friendly staff!
Arzo j | Premières impressionsVery good people and a great place to store
Matthew F | Expérience généraleVery clean and friendly service
RONDA A | Premières impressionsThe employees at 65th St & Geyer Springs location were very friendly and helpful.
Charnetta J | Expérience généraleMe. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.
Robert W | Expérience généraleI paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.
Corinthia S | Premières impressionsBest service ever
Warren N | Premières impressionsIt had roaches and rats in it. It's clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!
Asteria J | Expérience généraleStaff was professional/provided helpful information/knew company standard !
Patricia B | Premières impressionsThe front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.
TAIQUITHA R | Online Move InSharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.
CHANSON N | Premières impressionsN/a
DARRYL B | Expérience généraleI had an overall great experience!!😁 Thanks!
Rodney L | Expérience généraleStaff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!
Libby P | Expérience généraleThey charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business
Jasmine M | Expérience généraleThe lady was very rude and had a attitude when I walk in
ashley l | Premières impressionsThe sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!
Jeffery B | Premières impressionsStaff was fantastic and very helpful.
Henrietta S | Expérience généraleMS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.
Deljuana H | Expérience généraleJust awesome. The manager is so amazing and helpful
Andrea H | Expérience généraleCharde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.
Dandrea J | Premières impressionsNo comments at this time!
Lawrence T | Expérience généraleS.O.
Carlita M | Premières impressionsI really appreciate the staff at this location. All were very accommodating and sensitive to my needs.
JO A | Expérience généraleGreat customer services
Tamara M | Expérience généraleGood units and friendly staff! Couldn't ask for more.
David C | Expérience généraleStore manager at this location was very unprofessional and rude and called my peoples out there name
Natasha P | Expérience généraleThe GM was very polite and nice. I will give yall an A plus
Tamara M | Premières impressionsDid a great job taking care of my things
Rosa P | Expérience généraleThis location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!
Lawrence T | Premières impressionsNice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.
Trakenya D | Premières impressionsVery friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless
Sabrina P | Premières impressionsI was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day
karen l | Premières impressionsShe was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.
portia w | Premières impressionsVery Good Service
evelyn j | Premières impressionsExcellent service à la clientèle
lisa l | Expérience généraleEveryone was great! Seamless and well organized!
Pamela P | Premières impressionsExcellent service à la clientèle
lisa l | Premières impressionsEveryone were friendly and very professional. I have no complaints.
Almanda G | Expérience généraleExcellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.
Tina U | RéservationThanks for being such an awesome storage if I ever need you again I'll be back
Shana L | Expérience générale