Customer Reviews for U-Haul Moving & Storage at Barton St

8 892 évaluations

2275 Barton St E   Hamilton, ON L8E2W8
(Barton & Nash, just East of the Red Hill Expressway)

(905) 560-3161

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(905) 560-3161

2275 Barton St E
Hamilton, ON L8E2W8
(Barton & Nash, just East of the Red Hill Expressway)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kalpit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avinash P. 
Évaluation :
2

The left mirron on the vehicle was loose so when I was driving on the highway, the mirror was moving all the time so it was super risky because I was not able see the back of the vehicle.

Emre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

syed Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shelly C. 
Évaluation :
5

Tom was amazing.

pam F. 
Évaluation :
5

Overall great

Kevin M. 
Évaluation :
1

You guys didn't give me my 1st month free and you didn't give my refund from when i paid for March but moved out March 2nd and did not receive refund From that...what's going on here?

Wilfred H.  |  Expérience générale 
Évaluation :
4

Very friendly staff Always willing to help in anyways

Caroline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khaldoun A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Staff are very helpful and sincerely interested in others needs. I enjoy using the newer building for the convenience close to all lockers from the drive in garage.

Vaughn M.  |  Expérience générale 
Évaluation :
5

Wonderful staff and clean unit No hick ups 😀

Caroline L.  |  Expérience générale 
Évaluation :
5

At the Barton St location in Hamilton On Canada the Manager by the name of Collins was very helpful and nice and the facility was very well kept and the other staff was also nice 💯💯💯💯👍👍⭐⭐⭐⭐⭐

Paula D. 
Évaluation :
5

Friendly service, great product selection, easy service transactions, overall great experience.

David C. 
Évaluation :
5

The staff and management were very friendly and helpful. They were knowledgeable, fast and efficient!

Rick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cindy L. 
Évaluation :
3

Person helping with the trailer to mow our car was a bit rude, maybe take a few lessons in customer service

LINDA K. 
Évaluation :
5

Equipment is always ready on time. I have booked the wrong trailer and they recommended I take the correct trailer which was cheaper. Great advice and ethics.

Sam K. 
Évaluation :
3

The staff can be more friendly

Christine D. 
Évaluation :
3

The time it took & receptiveness of questions that I had already provided answers to when I booked online. Maybe once you have a booking go over the unit & park it in a designated spot & when the customer arrives have them go out and inspect it. Then meet them at the unit and if customer has no concerns send them on their way. I realize a vehicle would be a little more intense but for a trailer the time spent could be a little more streamlined. Maybe one of the questions when booking a trailer could be if the person renting is familiar with pulling a trailer to save both parties some time & effort.

Tim N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wendy W. 
Évaluation :
3

The gas tank should be full and ready for a trip. Not having to stop for gas as soon as you get going. The cab overhang leaked so all the boxes were soaked on the bottom which made it difficult to remove them! The drop off location was not correct yet there was a u haul sign in the window. When I called dispatch she didn't know about the location change. If someone wasn't doing renovations at that location I wouldn't have known where to drop it off. Big business! Not very organized! Won't recommend. Truck was filthy on the exterior!

Ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherri m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samatha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri R. 
Évaluation :
5

Highly recommend

Marcel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly H. 
Évaluation :
4

We rented the 12x6 closed trailer and all the screws that secure the locking mechanism for the door were loose and kept falling out. This made it difficult to open and close the door.

Merches T. 
Évaluation :
5

The customer service representative who dispatched me was very pleasant and helpful. She answered all my questions with a smile. I always receive great service when I am there. Great staff and great service!

Nakeria G. 
Évaluation :
4

I object to the false advertisement of $19,95 splashed in your trucks. It is a lie. And yes I knew it would cost more. Just be honest. Do not mislead.

RENZO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE T. 
Évaluation :
5

Very pleased with the service today. Will diffinetly recommend the Hamilton Nash/Barton location. Even had snow on my rental and the young lady went and got the brush to remove the snow. Awesome service TYVM.

Robert R. 
Évaluation :
5

Friendly and knowledgeable staff

Suda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl P. 
Évaluation :
3

The Lachine rental location for Uhaul is near the #20 highway and is very large. It "should" be the perfect place to rent equipment... however the knowledge and ability of staff on my recent visit was terrible and I would not recommend it to anyone because of the difficulty in transacting a trailer rental.

daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanni M. 
Évaluation :
2

My wife and I rented one of your utility dollys, over the phone we were told the price, but when we got to the store we were told that we had to pay a 60 dollar deposit and the price of the rental would come out of the deposit. We took the money for the deposit out of a bill because your employee never said anything about a deposit over the phone. We used the dolly all day and when we returned it, we expected to get the rest of the money back, but no again your employee didn't tell us it would take 2 to 3 days to have the money returned to us. So that now completely screws over the bill we took the money from that we could have covered when we got the money back that same day. So I'll will never ever go to any Uhaul company again you take your misinformed, bull shit lieing company and it employees and shove them where the sun doesn't shine. If I need to move something I will take a shopping cart from Walmart before I walk in one your uhaul locations again....ps I'm still waiting for that money to be returned.

BRIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian B. 
Évaluation :
5

Amazing staff as usual. Always treated great and without any issues. Thank you Colin, Richard and Matt

Cecil J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mezgrin P. 
Évaluation :
5

Maintain the cleanliness of the building and keep kindness to the customers.

Jhon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZORAN C. 
Évaluation :
5

I loved my service! they are very honest... kind... helpful and made me feel comfortable.

celia c.  |  Premières impressions 
Évaluation :
5

Great service.

Brett T. 
Évaluation :
5

The young man was very friendly and helpful!

Thomas M. 
Évaluation :
5

The truck could have been a bit cleaner (inside and in the back of truck) I was not too impressed

Mario G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akhil S. 
Évaluation :
5

Thanks for being there!

Karl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
5

The app does not work to return after hours!

Mariusz P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

I can't complain very frenindly people and hood services

Hana H. 
Évaluation :
5

Staff very friendly and helpful. Would use again.

Brad K.  |  Expérience générale 
Évaluation :
5

Unless you could change the temperature outside, was a good day 😁

David T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darlene A. 
Évaluation :
5

Awesome services

nikky A. 
Évaluation :
5

I would say nothing very impressed very friendly staff very clean unit everyone i meet were amazing thank you very much

donna B. 
Évaluation :
5

No problems or extra surprise costs.

Angela B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAGNESHKUMAR P. 
Évaluation :
5

The process quite simple from the beginning to the end The storage is the way to Self sufficient Park unpack and lockup 10/10

Caroline L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose M.  |  Expérience générale 
Évaluation :
1

There was no windshield fluid and it was snowing while i was driving on hwy . Im really disappointed with service

Mandeep B. 
Évaluation :
5

Excellent, prompt and thorough customer service from Colin and his team. They were able to sort out several issuews with our booking and made it worth our while to drive the extra distance to get a truck from this location.

Louise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIPAN S. 
Évaluation :
5

Trailer had lights out but store it self was great

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn M.  |  Expérience générale 
Évaluation :
3

Truck should be available for pick up and reserved location.

Jay T. 
Évaluation :
5

Customer service, equipment selection and condition was excellent!!

STEPHEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M.  |  Premières impressions 
Évaluation :
5

I have rented from this locations several times in the past. The customer service is outstanding. The place is clean and the moving vans are well maintained. I would definitely recommend to a friend.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY C. 
Évaluation :
5

Both pick up and drop off was simple and quick. Highly recommended

Mike M. 
Évaluation :
5

Have more staff maybe so we don't have to wait for ever, feels like .

Jessica D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kalpit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Expérience générale 
Évaluation :
1

The last 2 times I've rented car trailers from this location there was a problem with straps or winches. The winches wouldn't release after having the car strapped down. The centre shaft of the winches were very rusty. And wouldn't free wheel back to release the strap. I almost cut the straps. I used a hammer and chisel to turn them to release the straps. I know it's Canada but the equipment hasn't been serviced very good. Also 2 tires on the trailer were on the wear bars. I should've checked myself before I left the uhaul location. I didn't notice until I moved the left fender to load the car. Please service this equipment better.

JONATHANALLAN A. 
Évaluation :
1

We had a refund from this location and was told if we didn't come back that same day we wouldn't be getting our refund back and we couldn't make it that day considering we just moved so we had no choice but to forfeit our refund which in my opinion is absolute BULLSHIT

Stephine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Everything was great as usual ....Thanks

ALAN T. 
Évaluation :
5

Nothing everyone was very nice

donna B. 
Évaluation :
5

Good service and help full

Richard P. 
Évaluation :
5

I couldn't have gone to a better location. The service was awesome and the personal were excellent people to deal with. If I had to rent in Hamilton Ontario again that would definitely be the location I would go to. Thank you for everything.

grant G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry J. 
Évaluation :
3

Front deck people are without experience….they both talk more than do work

KAROL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyasha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica P. 
Évaluation :
5

Quick and easy...

Patricia B. 
Évaluation :
5

More info about an U-Haul app, for it doesn't work when it's needed.

Yolanda S. 
Évaluation :
1

I would to report a complaint and talk more about my experience

Ahmed S. 
Évaluation :
5

I have rented multiple trailers and just got a storage unit. Love this location, friendly staff who always try and make things as easy as possible.

Craig W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilian M.  |  Expérience générale 
Évaluation :
1

I put gas that I met in the truck back now you still charged me $46 again now I need my money back you guys cannot reap me off ok

KUNLE JOHN A. 
Évaluation :
5

Rien

Marsha W. 
Évaluation :
5

Everyone treated me very well with respect. I couldn't ask anything more. They did a great job

Terrance T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob P. 
Évaluation :
2

This was my second time renting a truck from uhaul. First time I rented years ago and forgot the procedure. The uhaul that rented me the truck just gave me the keys and did not explain anything, how much it will cost in total, how to figure out which truck I am picking up, how to properly return the truck. When I returned the truck after hours I left the key in the drop box. Afterwards I realized that I was supposed to use my phone and start a return procedure which was asking for photos of the dashboard and etc. I had no key anyomore to do that. All of this should have been explained to me prior to giving me the key. At least I should have been given an instruction paper on what to do. In the end I was charged $90 for a 1 hour job that I did. I am dissatisfied with uhaul, your service needs to improve by a lot.

Adrijan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

Hard to improve u guys r so great thankyou.

charles B. 
Évaluation :
5

Very knowledgeable and helpful staff I would recommend this facility to everybody

octavian n.  |  Expérience générale 
Évaluation :
5

Great service

David M. 
Évaluation :
5

This is the second time we have rented a van from this uhaul location. they are very friendly and efficient. I'll definitely rent from then again in the future.

Susan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luc J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Premières impressions 
Évaluation :
5

I marked access hours as not being convenient as its only until 10 pm Just think it would help out if it was at least until 12 am, that way giving more time for people getting off work little bit later. Just my 2 cents, thanks.

clint c.  |  Premières impressions 
Évaluation :
5

The uhaul employee was really helpful when elevator would not let us off 3rd floor. He "Subway" came right out to help us and didn't leave until we were OK. Merci.

Sarah W.  |  Online Move In 
Évaluation :
1

We had a regrettable experience dealing with a storage facility at 2275 Barton St E in Hamilton, Ontario. It started from us renting a 10'x15' storage unit on August 20, 2023. No one informed us that this would be a "split" unit containing of two smaller units until we filled one of the units (10'x10') and realized we don't have enough space. We were informed that there is a second smaller unit (5'x10') is part of this rental agreement. While that was an inconvenience, we were prepared to live with it. However, when we opened that unit to put our items, we noticed a pervasive and foul odor in the unit. We reached out to the staff at the counter and was informed that we need to contact the facility manager. We called and left a voice mail to Colin Weese, and after not receiving response, we emailed him on Wednesday September 6, 2023. The lack of response was deeply disappointing, especially given our efforts to engage with the company in a constructive manner. After waiting for a few days and not getting a response, we approached a front counter again on September 10th, 2023. We only asked to exchange a location of the small units as our larger units was already full and we would not be able to move our stuff ourselves and could not afford to pay movers. Front counter staff informed us that the only options available to us: move our stuff from both units to a different location; stay in the existing units, or move out of units. We explained that due to the health issues we are not able to move stuff ourselves, and cannot afford paying movers, and both alternative options would require us to go to external movers to complete this task. However, front counter staff refused to work out a solution for us constantly making reference to the "system that would not allow us to switch only one unit". We insisted to discussing this matter with the manager, who only confirmed that these are the only two options available to us as an alternative to stay in the existing units. We explained that due to our health issues we are not able to make this move ourselves; our plea to the manager to be compassionate and find a resolution left unanswered. Our encounter with front counter staff on that day only exacerbated our frustration. The employee we interacted with was not only unprofessional but also displayed a complete lack of courtesy. They used phrases like "let me finish," "you don't understand," and "I know what I'm talking about," and raised her voice during our conversation. We've been a loyal customer of Uhaul for many years, and have never been treated this way before. We regret choosing this location for our storage needs.

ALEXANDER T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilian M.  |  Online Move In 
Évaluation :
5

Everything was excellent

SOKAYNA H.  |  Expérience générale 
Évaluation :
5

A+++

ALEX N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly T.  |  Expérience générale 
Évaluation :
5

Storage facility was awesome

alfonso s.  |  Expérience générale 
Évaluation :
4

We had a great experience other than our credit card being charged for an extra month after we had already emptied our storage container. Thankfully we noticed, called, and it was corrected promptly. Furthermore, we read on Facebook that the facility was broken into and 5 units were entered and stolen from, which was after we emptied our unit. We consider ourselves lucky and this is what makes me reluctant to recommend the UHaul Storage. But other than that our experience was great and the staff, especially Colin, was so helpful, professional, and friendly.

Courteny M.  |  Expérience générale 
Évaluation :
3

Had difficulty when I had lost my keys for my lock. Staff was a bit curt on the phone, and I had difficulty reaching them more than once.

Sean L.  |  Expérience générale 
Évaluation :
5

Very good staff and friendly

hernan r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia R.  |  Expérience générale 
Évaluation :
2

Storage locker was not as advertised. We expected a main-ground level unit and when we arrived it was up a set of stairs with no elevator access. Making us unable to use the dollys provided and move items in and out easily. Our locker and the hall too it was also very poorly lit, not able to see of what we were doing or moving in our unit. I had emailed about my concerns and asking to move to a ground unit and no response. We did not stay longer than our free month period because of this. Took our belongings elsewhere.

Aaron G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandra w.  |  Premières impressions 
Évaluation :
5

Always enjoyable coming in renting, either trucks or trailers. Very convenient, the staff are always curious, friendly and helpful. Thank-you very much U-Haul!

Mike G.  |  Expérience générale 
Évaluation :
5

always good.

CHARLES L.  |  Premières impressions 
Évaluation :
5

I appreciate you at U-haul. I always find something helpful.

JOANN A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason G.  |  Expérience générale 
Évaluation :
5

Lovely bright and clean, being able to unpack truck indoors was great and the use of all dollies really sped things up, wonderful facilities.

Andrea W.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly, patient and helpful in explaining things to us who maybe having a "senior moment". My only concern is the placement of the "Arm/Disarm" login. I saw a few people, myself included, keep going to the keypads closer to the sliding doors. It probably isn't possible to change the location of the sign in pad, therefore I would suggest a large sign above it. A sign reading LOGIN AND OUT HERE on the wall above the keypad may eliminate a lot of confusion for new customers, and not take the employees away from their other duties to assist us. I would definitely recommend your site to others.

SHIRLEY W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

len W.  |  Expérience générale 
Évaluation :
5

Online was a bit of a issue had to phone uhaul to sort out log in and reservation... But actual experience at physical uhaul site was excellent.. Very helpful individuals, excellent

Kal K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULO D.  |  Expérience générale 
Évaluation :
5

Great experience. Very clean and secure. Staff and Colin were amazing and very informative.

Laurie J.  |  Expérience générale 
Évaluation :
5

All staff knowledgeble and friendly

octavian n.  |  Premières impressions 
Évaluation :
3

I feel bad when i lost my key for my storage and no one from the staff help me im almost begging for help but no one helps.

Arnold P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER T.  |  Premières impressions 
Évaluation :
1

Lack of knowledge Very slow service Personal service necessary

Flo R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alfonso s.  |  Premières impressions 
Évaluation :
5

Check in was very efficient. Staff that I dealt with ha excellent customer service skills.

Donna P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P.  |  Premières impressions 
Évaluation :
5

The staff were very helpful in explaining the process to access the storage unit.

SHIRLEY W.  |  Premières impressions 
Évaluation :
1

Ill never use Barton and nash haul again and as for my experience with them sure they are nice when you go in and rent a truck or rent a storage unit but god forbid you being on odsp and not able to get someone to drive when they wrongfully and illegally evict you for baby powder being on the units floor because you want to keep the smell from your dirty clothes to a minimum

Tim C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarida M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULO D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wioletta K.  |  Expérience générale 
Évaluation :
5

Great service and very friendly and fast

paul l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail s.  |  Premières impressions 
Évaluation :
5

Merci

Yanai G.  |  Premières impressions 
Évaluation :
5

It’s all good with me

Claude R.  |  Premières impressions 
Évaluation :
5

I have rented from Mike and the staff at a different location in Hamilton 2 years ago. My experience then was great as well, when I went into the Barton st location I recognized one of the female at the counter that I had rent from the other location and she was amazing with helping me out. Dealing with the staff at Barton st was a great relief, they made it easy for me as I was already feeling the stress of the move. Great Job 

John J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLIN R.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful.

Russell A.  |  Premières impressions 
Évaluation :
3

The customer service worker was more focused on her personal phone than ensuring I knew everything. The unit is great though. No complaints about that.

sarah m.  |  Premières impressions 
Évaluation :
5

Your facility is always clean , and your staff is friendly and helpful .

arlene b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wioletta K.  |  Premières impressions 
Évaluation :
5

Staff very friendly and knowledgeable and accommodating

Lucy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg f.  |  Premières impressions 
Évaluation :
5

Great service from the Barton Location!!

lovelie s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby M.  |  Premières impressions 
Évaluation :
5

Thanks…

ismail k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winifred U.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

diane d.  |  Premières impressions 
Évaluation :
5

Excellent!!! *****

ajit k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

len W.  |  Premières impressions 
Évaluation :
4

Clean an very helpful staff

Alain P.  |  Premières impressions 
Évaluation :
5

Very nice and friendly staff. The new faciltury is excellent.

Snehal V.  |  Premières impressions 
Évaluation :
5

I would highly recommend this particular location at Barton/Nash for all your moving and storage needs. The staff are amazing! The manager Colin is absolutely the nicest human being on the face of the earth, he was kind, compassionate and so very helpful to my family and I during our time there for our storage unit. Thanks again to the staff and Colin, you guys are the bomb!!!殺❤️

jessica l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C.  |  Premières impressions 
Évaluation :
5

Colin was very easy going I was treated very good there

Shane G.  |  Expérience générale 
Évaluation :
5

My story dealing with Uhaul from Dec1 to Jan 9 is one too long for this space; so I will simply summarize my entire experience with the staff at UHaul as wonderful. From Tom, the manager to Collin and all other staff . I wish I could remember everybody's name; even the lady who keeps the storage centre spotless. Everybody bent over backwards to go the extra mile to make my business with Uhaul go convenient for me and very pleasant. My special thanks go to the manager, Tom. He turned a couple of potential problems for me into problems solved! I walked away on Jan. 9th from UHaul only with gratitude and not one regret of having dealt with anybody there.

Cahl B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Asia B.  |  Premières impressions 
Évaluation :
1

Rodents got into the unit and left faecies over a lot of my stuff and chewed through a sofa and several other things as well as finding a dead mouse in the kitchen equipment I was storing. I threw everything out as a result. I complained twice to management about it and was told someone would contact me but I didnt hear anything from them. When I asked if they had a problem with mice, they said that they had only had one other incident that month despite there being mouse traps in the corridors. I think that this was an absolute waste of money, a disgusting storage unit and poor customer service.

Robert H.  |  Expérience générale 
Évaluation :
1

Hated the steep stairs,no elevator

thomas h.  |  Expérience générale 
Évaluation :
5

Amazing team at Barton and Nash in Hamilton.. friendly welcoming.. willing to go over and beyond really appreciated the help. Merci.

GEORGINA J.  |  Premières impressions 
Évaluation :
4

All the staff were so accommodating and friendly at all times. I would highly recommend this Barton and Nash location to anyone needing any storage needs. Thanks to all the staff for everything

Debra M.  |  Expérience générale 
Évaluation :
5

You guys had my stuff for six years and I only visited once. Aside from a thin layer of dust my stuff was in exactly the shape I left it. Merci.

RYAN M.  |  Expérience générale 
Évaluation :
4

Very good service Colin was as helpful as you could ever want Very satisfied with everything.

Gary S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Duke O.  |  Expérience générale 
Évaluation :
2

The had a water leak. I informed the staff but the problem didn't go away

Eileen T.  |  Expérience générale 
Évaluation :
5

Staff were very helpful and friendly. Couldn't help enough. Collin was especially helpful in showing us what to do .this is a great company to rent from. Merci.

Gary S.  |  Premières impressions 
Évaluation :
5

They are very friendly and helpful I definitely got what I paid for

Debra M.  |  Premières impressions 
Évaluation :
5

The manager Colin is great, very helpful and very helpful with everything it takes to have a storage unit with him.

jeffery h.  |  Premières impressions 
Évaluation :
5

Colin was so Patient and understanding. He answered all our questions. And he didn't rush us and make sure we understood everything.

Bernadette C.  |  Premières impressions 
Évaluation :
4

The equipment is clean and the trucks run well. Very quick and efficient to rent a van or truck.

Glen B.  |  Expérience générale 
Évaluation :
5

I was there for 2 hours as 3 of the gentleman working behind the counter had difficulty processing the reservation. They had to call manager and tech support. The workers were all very polite and apologetic. Very nice guys , even offered assistance after. Great staff!!!

COLLETTE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE H.  |  Expérience générale 
Évaluation :
1

I reserved a room and it was not available when I got there! Was offered another one which unbeknownst to me was more money! Paid for it and 3 days later got a letter stating I was late on payment and would have to pay a late fee! Went in and was told not to pay as I already had and that the company does this all the time! Received another notice maybe a week later stating the same! Was told by counter person (who was friendly) that it was NOT the correct price and to not pay. At the start of next month I received another letter stating same price, so I went in and was told by the same person he would talk to manager and see about getting the price I was quoted on the internet. I was told by him that if the manager would not agree (which I was told NEVER HAPPENS) that I could move out and not be charged. A week later when I did not get a answer, and looked at my credit card statement I had already been charged! When I went to see what's up, I had the unpleasant experience of meeting the manager one (Colin Reese) who was nothing like any of the other people who worked there. He was rude, ignorant and unwilling to listen. His only and final answer was that (I was wrong, and that's that!) I told him I was not happy and would leave a review. His words were I DON'T CARE! DO WHAT YOU HAVE TO! For sure do not go to this place, but if you must definitely don't deal with the manager as you will get nowhere!

Clint L.  |  Expérience générale 
Évaluation :
5

Clean facilities and friendly staff.

Clint L.  |  Premières impressions 
Évaluation :
2

The storage unit leaked on one of me collector games and ruined it. My unit was moved without my knowledge and a table was broken. So no I Will never store anything with uhaul

Jerry L.  |  Expérience générale 
Évaluation :
4

no thanks

BRIAN J.  |  Expérience générale 
Évaluation :
3

My rating is average because I was told my unit was being demolished and would have to move ASAP. I arrived at 3pm and talked to office. I was told they were transferring me in a U-box and would get one delivered to my storage unit. After about 30 minutes the guy drove up saying they were just figuring out what they are doing and would just be a little while longer. After 2 hours of waiting I went back into the office to find out what was going on. The guy called his boss and was told they are moving me to another unit not a U-box. I was told the first month was free but I needed to pay the 18 insurance fee. I had forgot my wallet but need to come in to pay my other unit in a couple of days. I had to then go back unpack my truck of the things I was bring home and repack with the boxes to move into the new unit. I received an email a couple of days ago saying that there was a 15 late fee on thec18.00. After being left sitting for over 2 hours you people are trying to charge me a late fee on 18 this is ridiculous.

SANDRA E.  |  Premières impressions 
Évaluation :
1

The 8*12*8 is 6,5 ft wide. Had to go elsewhere. Staff was great.

jacob g.  |  Expérience générale 
Évaluation :
3

My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.

Gerald H.  |  Expérience générale 
Évaluation :
1

On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.

Michelle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna-kay l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbie F.  |  Expérience générale 
Évaluation :
5

The staff at Barton and Nash are always friendly and efficient.

Brenda D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark f.  |  Premières impressions 
Évaluation :
5

This was my first time using any type of storage facility and would highly recommend Uhaul!

Cheryl C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILIQUE G.  |  Premières impressions 
Évaluation :
1

Mice infested, staff couldn't care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

LISETTE F.  |  Expérience générale 
Évaluation :
2

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Marco F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benoit G.  |  Premières impressions 
Évaluation :
2

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

Micheal D.  |  Expérience générale 
Évaluation :
1

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

teresa z.  |  Expérience générale 
Évaluation :
5

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C.  |  Premières impressions 
Évaluation :
5

There could be some regular cleaning of the ground in the area

Alison F.  |  Online Move In 
Évaluation :
4

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Angela G.  |  Expérience générale 
Évaluation :
5

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Jane K.  |  Expérience générale 
Évaluation :
3

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

michael m.  |  Expérience générale 
Évaluation :
4

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

JANE H.  |  Expérience générale 
Évaluation :
2

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

AMANDEEP S.  |  Expérience générale 
Évaluation :
5

Went above and beyond. Great team

Carl B.  |  Expérience générale 
Évaluation :
5

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Lorraine G.  |  Premières impressions 
Évaluation :
5

Staff at Barton U-Haul are awesome!

Rich W.  |  Expérience générale 
Évaluation :
5

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

evelyn a.  |  Expérience générale 
Évaluation :
4

A little overpriced but was good to me!

TINA W.  |  Expérience générale 
Évaluation :
2

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

Rick A.  |  Premières impressions 
Évaluation :
1

After 1 year storage, I discovered that at about 1/2 of my household contents ($20 000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

CATHY D.  |  Expérience générale 
Évaluation :
4

Full transaction pleasant and professional

Gail C.  |  Expérience générale 
Évaluation :
5

Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Dmitri K.  |  Expérience générale 
Évaluation :
4

Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

Larry W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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