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KEVIN JCustomer Reviews for U-Haul Moving & Storage at Canton Rd
Testimonials From Recent Customers
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Your teams hit a home run!
Frank Cstaff was friendly and flexible
Thijmen v2nd week we've rented a truck her to move furniture from one house to another. Trucks are always ready & the guys that work there are always nice.
TAMMY SAll perfect
Flavio RNot much to improve on. Location was great and everyone was friendly.
CRAIG CQuick, easy transaction. Employee who rang me up was helpful.
Jonathan CI learned the hard way that you have to have them look over the return before leaving. Got charged $50 for some unknown reason and the employee couldn't tell me why. The female employee was not exactly welcoming or nice.
Owen RGreat customer servicce. Equipment in great shape.
Paul DGreat staff.
ROBERT LNun
RASHEED Kthey double charged me
Brandon SNothing comes to mind.
ALBERTO AMy cargo van rental went off without a hitch (pun intended). I was in and out and on the road in record time. The Ford van was perfect for the job at hand with plenty of room. Overall experience was excellent.
Carl PNothing in particular.
ALBERTO AThanks Rasheed!
Tim SExcellent service
Catherine GTruck very beaten up and ran poorly. Location didn't have key in box when I arrived. Checked truck back in after 2 hours of use, app had issues doing the return online so I parked and dropped keys on box around 1:00 PM. Line was too long to wait as I had somewhere to be. Called later to confirm return was done, got corporate office because that location never answers the phone.Tjet said they made notes about truck being returned amd saw today I was charged an extra day due to no one at location checking key box from Saturday until Monday o guess to see the truck was returned after only 2 hours of use. Called Uhaul again today, of course call went to corporate office as they don't answer phone at location. Uhaul repmadvised they will look into over charging. Been using uhaul forever and will need a truck in the next two weeks for major move and realize I'll have to use someone else. It's a shame.
CHRISTOPHER OTruck had transmission issues. hard to shift into Reverse and Park. Needed maintenance, but overall the truck ran fine. This location is always friendly, courteous and professional.
George FExcellent, the customer services made feel welcome......
Luis NEverything has been great my driver did say that it was very inconvenient for the drop off location once we got to the destination in 29910 I'm not familiar with the area but I had to pay him extra and wondered if there was one closer that he could've done for. the drop off. This was my third time using U-Haul and every one of them went great and every customer service rep I spoke to was friendly knowledgeable and I will always recommend to friends super satisfied with my experience
sharron mIt was not a major issue, but the truck was leaking what I think was power steering fluid. I was afraid to drive it back to return so I called Uhaul for a tow. And the key did not fit the lock that was provided. I would still use this company and recommend them, because I feel like this was a one off. I was not inconvenienced in any way.
Patricia WExcellent customer service.
yared aRasheed and Dalila worked great as a team and made the rental experience pleasurable. Gold star team!!! Henry P.
Henry PTerrible experience! Truck broke down I was charged extra fees and very high gas prices to refill the truck. How am I going to put gas in a broke down van?
David DThe team member that helped me apparently needs a LOT of training. The location was short-staffed but that wasn't really the issue. The team member was not very familiar with the software and as we walked through the options, wasn't listening well enough and I had to correct the selections multiple times. It was really hard to see the computer monitor; they should know to turn it for the customer to see. I don't blame her but I believe that she just hasn't received appropriate training.
Lisa SNo complaints.
Jordan PEverything was good the only advice would be a little more assistance once you check out your equipment. Meaning don't just hand me the keys and leave me to find the truck.
Beth DCharging folks $40 for not filling tank back up by 1/16
Josh BI was a walk in. The lady at the location on Cobb Parkway and Old 41 didn't have the equipment but still jumped up to serve me and found the closest location with my need and called to make certain it was there. She logged in all the paperwork. The young man at the other location (Piedmont and Canton) couldn't have been nicer. He was prepared when I arrived and had me out of there just as quick as could be while making sure the trailer was secure and the lights were all working. Excellent experience at both locations!
Michael LIt is always a positive experience to rent from U-HAUL. It is a good location for my needs.
Victor OWe actually went to this location by mistake. Ty was very helpful and patient in helping us to get the drop off location changed. Very nice facility and great staff.
Rebecca JThe truck was very clean. After renting several vehicles over this past year, I was beginning to think that U-Haul does not care about its resources (customers, employees and equipment). My confidence was restored! Keep up the good work!
Robin CEverything was perfect, no room for improvement.
Taylor MPlease do not use my name in your comments. * It would be GREATLY appreciated if an inside door from the office area could be added to the storage area to maximize security and safety for your customers. (Just a walk-thru door, not for unloading) , otherwise a trip around the building is necessary, unsafe, and inconvenient at the present. Please consider this.
CONNIE WVery personable and provided the right truck for transport.
THERESA BThe systems were extremely slow, and it delayed the pickup process by 1 hour. Please fix/optimize this to save time.
Christopher KExcellent customer service!
RICARDO MI don't remember the customer service reps name but I do remember his tag said owner which I thought was cool. He was very very helpful very very courteous and very understanding. There are quite a few U-Haul's very close to this area and I would drive past all of them to go see him again.
Doug SThe young man was very professional and courteous.
Gloria KGreat place to rent! Thanks for your help.
Robin CTye Cox was great help for us and very friendly
Edward W | Expérience généraleWeird on a Saturday to only have one person working. Slow to check in. Guy who checked me in was great. Mover guys I requested, not so much. Slow, didn't listen, didn't get everything done.
Kelly WThe truck needs maintenance bad. No a good truck. It stalled twice while driving. One time in an intersection. Very Dangerous. Also the truck would not shift into gear easily. Need a full refund.
MARK SI'm not sure I just dropped it off
regina wTook forever to get service....one guy doing two people's work
Brannon HHave more than one worker there at a time
Alexander VNo improvement necessary. Staff friendly and courteous.
LESTER MWhen I returned the van, you have a sign that says "wait with your vehicle"....I waited for 4 minutes and nobody came out and when I went inside the young man working was sitting behind the desk playing on his phone. SMH
Mark NThe staff was very professional and easy to work with. I'll be back whenever the need arises.
John AEverything was great, but when we took possession of the trailer, it smelled of kerosene
Joseph JAir in one tire pressure was very low. Also, trailer was pretty old. But I understand one way rentals will always get the worst equipment.
John KTrailer lights were not working properly. Now I see my credit card is billed for "toll lane violations after I disputed the original email. I have a peach pass which was on the vehicle towing the trailer. I paid my toll fees. Your trailer was not operating to standard and I was not even apologized to when I mentioned it to the associate at drop off.
Jesus GI've received excellent service all 3 times I've used this location for both rental and purchase needs. Brianna is a rockstar, and provided a solution that worked for me. Merci.
Risheet JThere are no instructions where to park. I parked in front of the front door. When I got out of my car I asked the guy coming out where I should park. He said I need to go inside and ask. I did and she told me to park where the other enclosed trailers are parked. When I got there she was walking away from me and didn't acknowledge me. She stood behind the trailers, out of sight. She didn't acknowledge me. Her only interaction was to tell me she had done my sign in. She was very impersonal.
Paul CI had an excellent experience at this location. TYE was extremely friendly and helpful, and he made my rental smooth and easy. I highly recommend this location!
Gregory fTHe girl behind the counter was very rude. She wasn't helpful at all. The other employee (a guy ) was very helpful. He came out to the truck and actually helped me.
SHAYLA H | Premières impressionsThe trailer that was hooked up to our car required a 2 in ball and the one on our car was 1&7/8. So as we were crossing over 41 we hit a bump and the trailer jumped off the car. I called roadside service to see if they could bring us another ball but was told we needed to go back to your store. Our house was closer so we made it there and switched everything out. This could have had a very different outcome and I think your employees need to know to recognize the size issue.
Liane A | Online Move InSome of my items were damaged in the storage unit with mildew. I was in a ventilator unit. How could this happen? I have filed a complaint with the store manager. Merci.
marilyn s | Expérience généraleLove the free use of carts to load/unload
Nikki M | Premières impressionsThe representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.
Desiree J | Premières impressionsThe staff was very much humanitarian thank you so much for your location
ELAINE B | Expérience généraleThe consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.
Louis W | Expérience généraleThe mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.
Sandra C | Premières impressionsStaff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.
tj w | Expérience généraleThe facility was clean and the staff was courteous.
Sybil B | Expérience généraleVery well-kept facility, and staff was friendly and helpful.
Ryan B | Expérience généraleGreat service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Merci
Sharon M | Expérience généraleIt was perfect. As expected.
JEFFREY M | Expérience généraleEverything was quick and efficient.
Ronald P | Premières impressionsDale is honestly the hardest working man I've met. He's so professional and made sure I felt comfortable during the most difficult move I've experienced.
Taler H | Premières impressionsI was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.
Amy M | Expérience généraleEvery time I called and had a question your staff was always very helpful
Efrain R | Expérience généraleBeat experience this far Daniel was always professional and helpful.
Alexis Y | Expérience généraleCorey was very helpful!!!
Nakia B | Premières impressionsGreat service
Dave M | Expérience généraleThis facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.
Angelo W | Expérience généraleAlways friendly and helpful !
Stephen K | Expérience généraleVery helpful.
stephen k | RéservationStaff was helpful, and the rates were good.
Jessica P | Expérience généraleExcellent service and very helpful
Terry R | RéservationYour storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Merci.
Glyndon H | Expérience généraleMonique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!
Melodie S | RéservationIt took forever to switch the original unit. But the check in was good.
Linda J | Expérience généraleMerci
Maria B | Expérience générale