Customer Reviews for U-Haul Moving & Storage at Confederation St

4 047 évaluations

1227 Confederation St   Sarnia, ON N7S4M7

(519) 344-1096

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(519) 344-1096

1227 Confederation St
Sarnia, ON N7S4M7

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The 9X5 trailer with a Framp is very very heave. time to switch to Aluminum Trailers

Peter Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE BENOIT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie Hall 
Évaluation :
5

The location great yhe people great but 2 hour stuck on car on apps and calls over and over for quick pickup was horrid

Marc Cary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jevgenij Sokur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bucke 
Évaluation :
5

excellent customer service here, with excellent location. The people were pleasant to deal with

ANTONIO PAOLUCCI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Day 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john regan 
Évaluation :
5

I need some bungee cords and didn't have any, the employee got me some from his personal truck for me to use. Just floored me on how kind he was. This location has the kindness employees.

jennifer reynolds 
Évaluation :
5

The reception was good. We had to reschedule and the clerk made that easy. Pickup was early and the clerk helped and we were on our way quick and early. We decided to bring it back the same day vs 24 hours because of snow forecast. The other clerk had all the tools and we were good to go home in minutes. This has been my go to UHaul for years and always get good service.

ed cave 
Évaluation :
5

Everything was satisfactory at the drop-off loacation .

Harland Schultz 
Évaluation :
5

NIL. Really appreciate the professionalism and prompt service!

Philip Maness 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john regan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa madery  |  Expérience générale 
Évaluation :
5

No idea

Todd Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Ferguson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Riddell 
Évaluation :
5

Staff was very friendly and accommodating.

Guy Clifford 
Évaluation :
5

Excellente expérience

JODY GOODACRE 
Évaluation :
4

We had difficulty with the App during after-hours drop off, however the representative on the phone walked us through the process and we were able to drop off the U-Haul. Your costumer service representatives are excellent!

Mark MacDonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK KERR 
Évaluation :
4

Excellent customer care on both ends Sarnia and Guelph very friendly professional team

DREW WALTERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Perkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Munick 
Évaluation :
5

The staff are very helpful and friendly

Parker Gauld 
Évaluation :
5

Rented several times from this location, always excellent customer service, equipment is safe, reliable, and clean.

Nicole Padfield 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank mcgregor 
Évaluation :
5

Keep up the great service !!

john regan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Fleischer 
Évaluation :
5

Leaving a review for the U-Haul drop-off location is an absolute pleasure after experiencing such seamless service. From start to finish, the process was efficient and stress-free. Upon arrival, the staff greeted me warmly and guided me through the return procedure with clarity and professionalism. The drop-off area was well-organized, making it easy to park and unload the vehicle. Furthermore, the staff promptly inspected the vehicle and handled all paperwork swiftly, ensuring a hassle-free experience. Overall, I couldn't be more impressed with the level of service provided at this U-Haul location. I highly recommend them to anyone in need of reliable and efficient rental services.

Swaraj Senapati 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Grant 
Évaluation :
5

very well maintained but debris - frozen mud stuck to the floor second time i've rented trailers with past users debris in /frozen to it.. if it falls off or out of a trailer hooked to your truck.. you are responsible.. first trailer had bondo debris 1/2 moon 6" x 1/2 in thick and pieces of rusted car pieces on it.. this trailer had frozen mud balls stick to the trailer floor which made loading with a dolly harder.. several people mentioned the frozen mud on the trailer floor.. i mentioned it when i returned it as well. well maintained

Carl Brooks 
Évaluation :
1

The truck was dirty inside and out. The new staff at this location is lazy and terrible. The service sucked. I will not go back there for a truck again. The truck had many scratches and broken interior items. There was no snow brush or ice scraper. The radio didn't work. The engine light was on. I was overcharged for milage fees by about 50 miles.

Brian Macdonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN LOBONT  |  Expérience générale 
Évaluation :
3

Way to expensive for a 5x5 storage room.

Howard Magee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNLEWIS MCBEAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Clare 
Évaluation :
5

Lori. Les. Chris. Ryan. The staff are amazing.

Rob Fleischer 
Évaluation :
5

Very satisfied with service. Everything was ready on the day of my move and your personnel at the Confederation Street Sarnia, Ontario were most helpful and polite. Thank you for your part in making my move easier and economical.

SHEILA GINN 
Évaluation :
5

New van back up camera wasn't working. No big deal for my short he's of van but should be fixed

Chris Pettit 
Évaluation :
4

Nothing I had a great experience

Monica Myrtle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY Miller 
Évaluation :
5

Lori and her staff are amazing. Super friendly and very helpful. When the fire happened Lori and her staff went above and beyond to help everyone during the very stressful situation. They were fully transparent when answering any of our questions, and made sure anyone on site got out safely. I will miss Lori and all of her staff and thank them for all they have done for me and my family

Shannon Sherrard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Mott 
Évaluation :
5

the staff at confed uhaul are very professional and super polite . Always have what i need . 5 stars

JASONLLOYD WARK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ohana Landing 
Évaluation :
5

I have always had a good experience at this location when dealing with them. Prompt, professional and helpful curiosity service.

Paul Williamson 
Évaluation :
1

We rented a vehicle that was more than what we required and had it back within 3 hours, and were not offered any type of a discount whatsoever. I've dealt with U-Haul many times in the past but this has left a very sour taste in my mouth and it's made me leery of doing any further business with you in the future.

Melissa Brown 
Évaluation :
5

car trailer had debris left on it from previous user? if it damages another vehicle i'd be held responsible. ...pieces of rusted metal and what looked like a half moon 5-6 inches in length 1/2 inch thick. of what looked like body fill .

Carl Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Simmons 
Évaluation :
5

Spoke with both gentlemen behind the counter. One on pick up and one on drop off. Both were pleasant, friendly, and professional. Will be back if I need to rent a van or truck again.

Brian Curtis Stark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Capes 
Évaluation :
4

S.O.

jim lowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ema Dreseris 
Évaluation :
5

Personnel amical.

Zachary Collette 
Évaluation :
3

Start the truck to warm the interior and defrost the windshield as it was fully covered in ice and snow. Also, the back door was completely iced shut. It took us 20 mins to get it open. Otherwise, all good. Easy checkin and drop off.

Geoffrey Eisenbraun 
Évaluation :
4

He gentleman - I believe Chris was his name- was quick to help me, including hooking up the trailer I was renting to my truck. Trailer pulled nice and straight down the road. Very pleased with my experience.

Tom Riedl 
Évaluation :
5

10 plus across the board,thanks.

Terry macindoo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAAN HEESAKKERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Fleischer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturas Salkauskas 
Évaluation :
5

Everyone was awesome that we dealt with, friendly and we would use this location again for any rentals.

Karen Degrechie 
Évaluation :
5

Great and helpfully staff

Francois Brochu 
Évaluation :
5

Extremely well-looked after by very helpful and professional staff. Highly recommended to anyone needing safe, secure, clean storage.

ROBERT KIMSEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Duckert 
Évaluation :
5

Customer service was awesome

Robert Menzie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHSY AGUILAR CASTILLO  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john regan 
Évaluation :
5

Perfect set up for my needs that day.

Rick Danielis 
Évaluation :
5

Great Customer Service Great Staff

Jason Tassone 
Évaluation :
5

Rep was friendly , understanding and helpful.

Ken Silk 
Évaluation :
3

Had to pay more then I originally had in mind but otherwise a good experience

Taylor Nisbet 
Évaluation :
5

Friendly and very courteous experience everytime!!!

Chris Pettit 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Arseneau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenn poore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim MacNauton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john regan 
Évaluation :
4

Professional and respectful employees. You should lower your prices.

MURRAY Slaney 
Évaluation :
5

Staff were very helpful and friendly. Les and Lori are great people. My goods were stored for many years and there was not any deterioration in them. Les was very helpful during my move out.

Geoffrey Newton  |  Expérience générale 
Évaluation :
2

The rental was fine, I was late returning it. I was fine with the overall fees but when your staff decided to yell at me in front of my 8 year old ot is not acceptable. The younger staff was professional and excellent, the older staff was disgusting. I would never use this location after leaving an 8 year old upset.

Aaron Parkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen Pearl 
Évaluation :
5

Nothing at all

Jason Tassone 
Évaluation :
5

The person working in this location couldn't believe the shape the trailer was in and the tire strap was not replace when picked up.

Jeffrey Landon 
Évaluation :
5

First time renting a vehicle, Both gentlemen at this location were very helpful throughout the entire process! Would recommend to friends and family

Sebastian Cantarelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Watson 
Évaluation :
5

Really don't know the service was excellent had to keep the truck an ex

Scott Tomlinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Tamminga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aruna Fernando-Anderson 
Évaluation :
5

Amazing service on short notice! Always love dealing with you guys. I really appreciate the flexibility and kindness in my time of need!

Holly DeVlugt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Vanhoogenuize 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Hopkins 
Évaluation :
5

Awesome that you’re open on Saturday/Sunday!

Steve Lockhart 
Évaluation :
5

Have rented a few times from this location - always a great / easy experience, with a large selection of equipment.

john thompson 
Évaluation :
3

When we went to pick the van up the employee never offered to go and go over anything with us. He just handed us the key ans stayed behind the desk. We had to go out and go over then van by ourselves. To me there was not much customer service. They did help us with the drop off location.

Tamara Hanning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Foley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Venator 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john regan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT PORTINGALE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Hambly 
Évaluation :
5

Nothing! Service is and price were amazing!

Lilli Annes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian McEachran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike michalewski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHERC EMERY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Tamminga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Windich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita Krahn 
Évaluation :
5

Chris is very knowledgeable, professional and helped me determine the right size unit. I am looking forward to a positive experience as my tenancy continues. Thank you, Chris!! Cindy Barnes

Lilli Anne's Boutique  |  Premières impressions 
Évaluation :
5

This uhaul location and staff were the ultimate.

ROBERT RODGER  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating

SARNIA CHRISTIAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cheryl bischoff  |  Expérience générale 
Évaluation :
5

I have been a storage unit customer for many years and have found the facility and staff to be exceptional! In an era where good service is becoming an ever increasing rare commodity it is a great pleasure when you find it. The quality of service has been consistently exceptional. The owners and staff take pride in the facility and the service that they provide everyday! Merci.

DANIEL GAUDENZI  |  Expérience générale 
Évaluation :
1

When the fire happened, there was zero notice given to customers, I found out through social media and was never informed of if I was affected or not, whether I could attend to get my stuff, nothing. When I moved my belongings, the engine light was on the truck, windshield wiper held on with a shoe lace, and it sounded like the axel or tie rods were in bad shape. I was so scared of driving it I asked someone who has their bus license to drive it because I knew there were no other trucks and I needed to get my stuff out. When I mentioned that the truck was in rough shape, the answer was "well they aren't brand new" …. No kidding but if I'm paying to rent a truck I expect it to be able to pass a safety which this truck most certainly would not have. I didn't even fill out the condition form because that was an absolute JOKE. I am absolute appalled with the way the manager runs this business. I also learned apparently people actively live there and also work on their cars there, and the owners turn a blind eye. No wonder there was a fire, the manager just simply doesn't care!!!!! I will never use U-Haul again nor recommend them to a single person, in fact I will be recommending to avoid them at all costs. Can't believe I ever chose this company. Disgrace.

Kirsten Luther  |  Expérience générale 
Évaluation :
5

My move out date was Sept 16 not the 22nd!!

jillian manton  |  Expérience générale 
Évaluation :
1

I have use the U-Haul facility on Confederation numerous times and I loved it and yes I would recommend it. Thank you Lorrie for all your help and service.

catherine wupori  |  Expérience générale 
Évaluation :
1

Stored a three bedroom townhouse here for 10 months before everything was burnt to the ground. The prices are high, there is no fire safety equipment in place for the storage units. Risky. When we asked if we could see what remained in our burnt unit they told us it was all gone, we did not get to have pictures of the remains for the insurance company and our peace of mind. My kids lost everything, and we lost all of our furniture and memories.

AMBER MCNEIL  |  Expérience générale 
Évaluation :
1

Unit lost to fire and no answers want to be given.

Matthew Bird  |  Expérience générale 
Évaluation :
5

Everyone was polite and helpful at every encounter. The premises were secure and clean at all times. I wouldn't hesitate to reuse the Uhaul storage units again.

MICHaeL BROCK  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda WHITE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELLL STOGNER  |  Expérience générale 
Évaluation :
5

Great service, clean and very efficient and timely. Highly recommend their service.

Mac Lai  |  Premières impressions 
Évaluation :
4

Door needed some greasing.

ARTHUR LALONDE  |  Expérience générale 
Évaluation :
5

I needed some storage as we were moving from a house to an apartment and we were not sure what would fit.We were able to come and go from the unit and sort-out what we needed to keep and what had to be donated.Site was convenient and staff were all personable and helpful.

robert eagleson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Burford  |  Expérience générale 
Évaluation :
5

Lori was an outstanding help!!

Mark Veenkamp  |  Premières impressions 
Évaluation :
5

Great job, keep it up. :)

Ronald Stevens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Ellenor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNA GOMEZ FLORES  |  Expérience générale 
Évaluation :
5

S.O.

Haley Vanderburgt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA MITCHELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken gillen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quinn Cooper  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

KENNETH GRAZIANO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Gray  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy akiwenzie  |  Expérience générale 
Évaluation :
3

To expensive, monthly rate always going up.

JAMES MILLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom dunford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilles Brochu  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zenon savoie  |  Expérience générale 
Évaluation :
2

Discusting Experience

les fisher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIEM BERUBE  |  Expérience générale 
Évaluation :
5

Staff and manager were very friendly and helpful , very convenient and easy to access ,

stephen dennison  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet Harnish  |  Expérience générale 
Évaluation :
5

Besides the mice and no lights in the unit, I have no complaints. Lori her husband the staff were all very helpful, patient and accommodating to me and my situations. I will continue to do business with them Thank you

Tricia Conway  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN SPENCE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIEM BERUBE  |  Premières impressions 
Évaluation :
5

Very friendly staff. I give this uhaul a 10+ rating They even provided me a step stool for an hour!!! If I ever need a storage unit again I WILL DEFINITELY be choosing this location

Deb Frappier  |  Expérience générale 
Évaluation :
5

Good job 👏

Eligio Flores  |  Expérience générale 
Évaluation :
4

All of the staff at this facility are extremely knowledgeable and very helpful. And if they don't know what I may need, they make sure to find out the information I need. The store is always clean and stocked properly.

Nicole Ryan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

royale hebert  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON SEGUIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi Lowe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Hislop  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Jane Blythe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Shanks  |  Expérience générale 
Évaluation :
5

Only reason we left is because we have a garage now in our new house. Otherwise. Great location, great staff. Nothing bad to say at all

Stacey Watson  |  Expérience générale 
Évaluation :
3

The only negative thing we found was the amount of dust and pollen that covered everything in the storage unit and the fact that everything smelled musty which I can understand as our things were stored for well over a year, the people were great, good experience, next time I would get a climatized unit if storing for a long period of time.

Granville Conrad  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Shearon  |  Expérience générale 
Évaluation :
5

We had a disaster moving pick up (not uhaul related) back at the end of July and had some things left over that had to be stored short notice as we were leaving that night, and we had to rent a cargo van to move it. The staff then and recently were very congenial and helpful even though both times were stressful. All was well in the end and my stepmother was even able to get some moving supplies that she needed so she is happy to have all the supplies for her move at the end of October. Thank you for your patience with us through both phone calls and personal visits.

Jennifer Hadway  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Webster  |  Premières impressions 
Évaluation :
5

The people who run this facility were helpful and kind . During hard times that was much appreciated

dorothy jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy Viggers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mia aylestock  |  Expérience générale 
Évaluation :
5

Outstanding customer service

Jane Blythe  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brently Gilbert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA HOWLETT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Holbrook  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan clarke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug martin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE DRULARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin campbell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Moore  |  Premières impressions 
Évaluation :
5

Good service thank you very much

Eligio Flores  |  Expérience générale 
Évaluation :
2

Don't let the "yes/no" questions above fool you. One staff member, Chris, was incredibly polite and helpful. The other two were not. The first person I dealt with I felt like reaching across the counter and checking for a pulse. No customer service skills whatsoever. We got faced with a challenge in my getting a storage unit, and rather than attempt to seek a solution he shrugged his shoulders essentially saying "that's the way it is". The second person I was dealing with was faced with a challenge as well, but a different one. While I admit that he came to a solution, the solution itself was problematic. To that he too essentially shrugged his shoulders and said that "there's nothing I can do about it". Neither one of these gentlemen had any level of, "I'm sorry this is happening" or, "let's get to the bottom of this and try to find a resolution" with any sort of a smile, pleasant or caring demeanor. Incidentally both of these challenges were a direct result of U-Haul mistakes. Thankfully Chris came to the rescue. The facility itself is good, average on cleanliness, the carts were dirty, two of which had mystery liquid residue on them. But I'm not too sure what else to say about a storage unit. I noticed that this U-Haul storage facility was rented out to capacity. That's a dangerous place for a business to be. Management and staff tend to become complacent because people will continue to rent from them. The business/marketing world is chock full of cautionary tales of businesses where customers, when faced with a choice, will always opt for the one where they are treated well and leave the place that at one point was a thriving business. Except for Chris, I was not treated well here. (Full disclosure: for my trouble I did get the first month of rental free, and I am thankful, but that was not offered to me. Rather I was the one who suggested it). If it weren't for my significant road exhaustion from a cross country trip I would have gone elsewhere.

Dave Robertson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark haas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Agar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA HOWLETT  |  Premières impressions 
Évaluation :
5

Lori Kirk and her husband are very friendly and approachable. It is clear they have invested in keeping Sarnia a friendly community and their business definitely shares the friendly community spirit. Lori Kirk went above and beyond when she helped me by delivering some items from my storage locker not only once, but twice, to the Hospital when I could not. Not many people, much less busy business owners, would offer their valuable time. It was not lost on me. Lori also called and made sure I had given someone permission to enter my locker- which I had. Great service. I would definitely recommended using this company for hauling and storage needs. If a person walks through theirs doors with a good attitude, it will come back at them tenfold. Just don't be a day late renting anything without letting them know!

Janet Frizzell Parsons  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff

Kathleen Foubister  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACIE MACNEIL  |  Expérience générale 
Évaluation :
5

Lori & Len Kirk went above and beyond in customer service. Absolutely wonderful people to do business with.

Alison Lennox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby Trotter  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark fendley  |  Premières impressions 
Évaluation :
1

Last time I was emptying out my storage unit on London line it was so icy I slipped n fell hurting my lower back n hip..pretty sure it's on camera from my storage locker. It was at night after dinner just before my date to move out..pretty sure it was Jan.6. I was black n blue for over a wk n missed a couple days of work ftom barely being able to walk. I have pictures of how icy n unsafe the hole compound was the nite! Something should have been done about the icy. No reason for it to be that bad!

melissa verslype  |  Expérience générale 
Évaluation :
5

Always. Helpful

Robert Hamilton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYNA VISSER  |  Premières impressions 
Évaluation :
5

Always excellent service by Lori and her team. Have been a customer that has utilized storage from time to time and the use of rental trucks. Also, the packing accessories have been very convenient and excellent quality. Always highly recommend this location.

LYNDA ROBBINS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Valley  |  Premières impressions 
Évaluation :
5

As you know we've just moved to a larger unit so we're obviously satisfied with the way you handled my request. Merci.

Rosemary French  |  Expérience générale 
Évaluation :
5

Les, Lor, & Chris at UHaul on Confederation St. Sarnia are always helpful and cooperative.

Rosemary French  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE LEACH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronda McIntyre  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cherie knight  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro Gutierrez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basil Hassan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantel DAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-claude Rathier  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA MCCAFFREY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby Froese  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Companion  |  Expérience générale 
Évaluation :
3

Locker was not cleaned. Had torn up papers over the floor.

JAMES COUSINEAU  |  Premières impressions 
Évaluation :
5

Best facility in town. 4th time Ive rented a unit. Best service hands down. The place is always at capicity. Need I say more. Everyone knows they are the best.

LYNDA ROBBINS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Mountain  |  Premières impressions 
Évaluation :
3

Was on a waiting list for a smaller unit. Got called and told I had to take it that moment or lose it. Did take it. Then tried getting a refund on the bigger unit I had rented and paid for for the next 2 weeks. They said no. So I kept it the last 2 weeks. If I had given it up when I got the other unit , U haul would rent it out to someone else and get paid twice for the 2 weeks. This sort of sucks.

LORNE MUHLIG ST. CLAIR DRY CLEANERS  |  Premières impressions 
Évaluation :
5

Very helpful with our questions and concerns.

Jean-claude Rathier  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david paradis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Robbins  |  Expérience générale 
Évaluation :
5

The man assisting us was very helpful and pleasant to deal with. I had by accident got the wrong size storage locker (realized this AFTER he completed the process, paid, and went to look at it). My husband and I went back to the man at the front desk to explain my mistake. I felt so worried since the bigger size that we needed would be all gone. I also didn't want to bother them. The man was kind about the mix up and was able to upgrade us to the bigger storage unit with no issues. My panic instantly subsided! The man was so helpful. We also were able to schedule a u-haul truck while paying for our unit. Everything was so easy to schedule and confirm. Prices aren't horrible either. That is the only thing I would add is that storage units are becoming pricey! It's unfortunate. The price for renting a u-haul truck though is fair! Lastly, we were sold a lock and I found it pricey as well - roughly $12. Besides that, the service by the man was fantastic and very easy! I wish I could remember his name! Thanks again.

Jordan Dottori  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon Atyeo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Moran-Venegas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne Carroll  |  Expérience générale 
Évaluation :
5

The person working in the office went above and beyond to get us a storage unit. Having just arrived from New Brunswick I cannot express how appreciative we were. Without this unit we would have been in a mess.

pamela MILLS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL TOWNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken vanhorne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM MCNEILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne Bedard  |  Expérience générale 
Évaluation :
5

The lady who runs the place is 10/10. She made everything very easy and smooth. If she's not self-employed then give her a raise.

Monica Moran-Venegas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAINA DUNCAN  |  Expérience générale 
Évaluation :
3

dound head office in Arizona to be pricks with a $15 late fee. Don't forget to pay your bill on time

mike cawley  |  Expérience générale 
Évaluation :
1

Pro rated is a rip off. You should be ashamed. The staff told me i would have to pay for unit before i could use came back to get refund but nope. You guys suck. Never even moved anything in either

CAROLE LANE  |  Expérience générale 
Évaluation :
4

Electronic documents and verification would be useful.

ronda brooks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

simonne malette malette  |  Premières impressions 
Évaluation :
5

I am a long-term customer of nine years and I must say my move out of province was very Trumatic for me. Lori Kirk has not only helped me but worked very diligently to make everything easy for me. Living in another province sometimes we ran into trouble with payments and dates but Laurie and her staff always made things right. Thank you so much

SABINA JOHNSTONE  |  Expérience générale 
Évaluation :
5

Amazing Staff, friendly always professional

Sean Tippett  |  Premières impressions 
Évaluation :
4

It was good, but a lower price for the 1st month, which someone else does, would be nice.

Randy Reynolds  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby Froese  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Esplen  |  Expérience générale 
Évaluation :
5

I moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It's been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the best

SABINA JOHNSTONE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia neary  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey Dunn  |  Expérience générale 
Évaluation :
5

Great staff-excellent facility-easy access

RON MARTIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline Grist  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry French  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE OFFICIA  |  Expérience générale 
Évaluation :
5

I've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.

scottburnett supaninjalair  |  Expérience générale 
Évaluation :
5

Clean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.

Randy Reynolds  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deidra Burling  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa krupl  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley Laird  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

otto vallinga  |  Premières impressions 
Évaluation :
4

Only problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rent

Greg Burns  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaina Rogers  |  Premières impressions 
Évaluation :
5

Getting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.

Joel Griffin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri Young-Johnson  |  Premières impressions 
Évaluation :
5

I own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!

selenaclarkson adultconnection  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bob bayne  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken vanhorne  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamie mcritchie  |  Expérience générale 
Évaluation :
5

Excellent service

Kenneth Whetham  |  Expérience générale 
Évaluation :
5

Appreciation of a very caring and knowledgable staff at this location.

dana pitts  |  Premières impressions 
Évaluation :
2

I honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100 % with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied about

Michelle Machuletz Slaughter  |  Expérience générale 
Évaluation :
5

Satisfied

juancho alvarez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelly Jones  |  Expérience générale 
Évaluation :
5

Very helpful very nice respectful take care of their customers very well

Wayne Brown  |  Premières impressions 
Évaluation :
5

Everyone at uhaul worked so well with me when I'm going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesome

Kyle Goodhand  |  Expérience générale 
Évaluation :
5

Thank you for all great service was a life time experience for me worked out best way could for me thank you again for all.

Dan Devlugt  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful during my move in and move out. Thanks

Philip Odolphy  |  Expérience générale 
Évaluation :
5

The service and equipment available was excellent.

SayedHossein Lar  |  Premières impressions 
Évaluation :
5

Smooth transaction.

theresa krupl  |  Premières impressions 
Évaluation :
5

I was pleased with the service provided. The place was clean.

Helen Johnson  |  Expérience générale 
Évaluation :
4

Chris was great!! So helpful and pleasant!! A real pleasure to deal with!!

Heather McBride  |  Expérience générale 
Évaluation :
5

Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob

robert eddy  |  Expérience générale 
Évaluation :
5

Staff are pleasant and very helpful. Very efficient.

mary anne cushing  |  Expérience générale 
Évaluation :
5

Staff was friendly, pleasant and helpful. Merci

calvin gardner  |  Expérience générale 
Évaluation :
5

Very welcoming and answered all questions. Clean facility and locker.

Michelle Esplen  |  Premières impressions 
Évaluation :
5

Friendly customer service!

john kelly gulliford  |  Expérience générale 
Évaluation :
5

Will be using again soon , awesome place

Brad Myllyoja  |  Expérience générale 
Évaluation :
5

I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.

ROY ST CROIX  |  Expérience générale 
Évaluation :
5

The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.

Angelina MacDonald  |  Expérience générale 
Évaluation :
5

the staff went over and above the U HAUL requirements.

STAN BLACK  |  Expérience générale 
Évaluation :
4

Office was busy but the wait was not too long.

PAT SIMPSON  |  Premières impressions 
Évaluation :
5

vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.

Bruce Treadwell  |  Premières impressions 
Évaluation :
5

Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.

donna dew  |  Expérience générale 
Évaluation :
1

One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.

Jeffrey Hazzard  |  Expérience générale 
Évaluation :
5

Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.

Catherine Edwards  |  Premières impressions 
Évaluation :
5

The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.

CATHERINE ROBICHAUD  |  Expérience générale 
Évaluation :
4

Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.

Lawrence Cope  |  Expérience générale 
Évaluation :
5

I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.

Diana DaSilva  |  Expérience générale 
Évaluation :
5

Very clean and accessible facility. Helpful staff

anne kuleta  |  Expérience générale 
Évaluation :
5

guy that assisted me at the counter was helpful. units are very clean well maintained

corey kendall  |  Expérience générale 
Évaluation :
4

Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.

SUNDAR NARAYAN  |  Expérience générale 
Évaluation :
5

the staff was extremely help full in such a difficult time

Diana Demitro  |  Premières impressions 
Évaluation :
5

As long as the same general manager is there we will continue to keep coming back!

Edward Cave  |  Expérience générale 
Évaluation :
5

Was an amazing experience

Joshua Noescher  |  Expérience générale 
Évaluation :
5

Nothing but a good experience

tom mcpherson  |  Expérience générale 
Évaluation :
5

Very knowledgable and courteous stakk

Doug Farrar  |  Premières impressions 
Évaluation :
5

Keep it up thanks 4 ur patience

David Macklin  |  Premières impressions 
Évaluation :
5

Very dependable and I felt very confident storing my belongings there.

gwen grant  |  Expérience générale 
Évaluation :
5

Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Job

tom mcpherson  |  Premières impressions 
Évaluation :
1

My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.

Nicole Maness  |  Expérience générale 
Évaluation :
5

Friendly courteous staff who go the extra mile to help

CAROLE MCKAY  |  Expérience générale 
Évaluation :
5

Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Merci.

diane langlois  |  Expérience générale 
Évaluation :
2

Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.

Bryon Cope  |  Expérience générale 
Évaluation :
5

All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.

Kenneth Grist  |  Expérience générale 
Évaluation :
4

Always clean. Never had any problems with access.

Pam Vaughan Henderson BUILDERS  |  Expérience générale 
Évaluation :
5

Great place

steve james  |  Expérience générale 
Évaluation :
5

I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.

Eric Pokrajac  |  Expérience générale 
Évaluation :
5

A very friendly staff willing to help.

Gina Vottero  |  Expérience générale 
Évaluation :
5

Used the service to keep my motorcycle safe during winter time, everything was just fine

juan meneses  |  Expérience générale 
Évaluation :
5

just great.

Brian Shearer  |  Expérience générale 
Évaluation :
5

Xx

Laurie Laurin  |  Expérience générale 
Évaluation :
5

The staff at the location were real professional as well as friendly and helpful.

Randip Sandhu  |  Expérience générale 
Évaluation :
5

They were good to me. I appreciate their assistance.

michelle williams  |  Expérience générale 
Évaluation :
4

very helpfull staff

Katrina Namink  |  Expérience générale 
Évaluation :
5

We stored our home's content for 2,5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.

JOHN OLENIUK  |  Expérience générale 
Évaluation :
5

Well done

DAVID BYRNE  |  Expérience générale 
Évaluation :
4

I would recommend Uhaul for your storage needs. Staff were very friendly.

NITSA CROFT  |  Expérience générale 
Évaluation :
5

very accommodating. I would recommend this U Haul facility highly.

Marion Watt Lakeroad Lion's Band  |  Expérience générale 
Évaluation :
5

Bien

william murphy  |  Expérience générale 
Évaluation :
5

Friendly and very accommodating. Definitely will use again.

calvin gosse  |  Expérience générale 
Évaluation :
1

The female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HER

Christine Stone  |  Expérience générale 
Évaluation :
5

Great people to deal with all the time !

Todd McCallum  |  Expérience générale 
Évaluation :
4

Staff were knowlegable and friendly.

TOM BUDNICK  |  Expérience générale 
Évaluation :
5

We weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.

Musee Regional Du Rimouski  |  Expérience générale 
Évaluation :
5

I had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask me

MIKE SHOESMITH  |  Expérience générale 
Évaluation :
5

Overall excellent experience!

CHRIS TTOFALLI  |  Expérience générale 
Évaluation :
4

Thank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.

linda gibbs  |  Expérience générale 
Évaluation :
5

After renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.

PETER COLUMBUS  |  Expérience générale 
Évaluation :
5

The staff were very efficient and accommodating.

Nadine mcpherson  |  Expérience générale 
Évaluation :
4

0

Kristine Donnelly  |  Expérience générale 
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