Évaluations des clients U-Haul Moving & Storage at Gandy Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Gandy Blvd

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AMY M.
Évaluation :

You charged us $32 for gas but the truck wouldn't start and we had to call a road service the night it was to be returned. We didn't want to put gas in it because we were afraid it wouldn't start again.! Please refund the gas money and we will write a better review.

Monique H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sue H.
Évaluation :

The woman that helped me at the front desk was distracted, goofing around and laughing with another employee the whole time she was helping me. She was unknowledgeable and unprofessional when answering my questions. She basically provided me with wrong information until I finally asked to speak to the manager because her answers didn't sound right to me, and he answered my questions accurately and knowledgeably - and different from her answers. At the end of that ordeal, she handed me the keys and said "You're all set", and walked away. I started to go outside, but there were numerous trucks and I had no idea which one was mine. I had to come back in to the office and inquire, and the manager came forward and brought it around to the door for me, which was much appreciated. This location has an excellent source of packing and moving items. It is a clean, and well-maintained facility.

Jorge M.
Évaluation :

Le client n'a pas laissé de commentaire.

REED SPRAGUE T.
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Le client n'a pas laissé de commentaire.

LEIGH A. | Overall Experience |
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N/a

Nathan L.
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Le client n'a pas laissé de commentaire.

preston B.
Évaluation :

Show all the models available on the wall first

Gerald U.
Évaluation :

I dropped off an auto transport trailer in December, and it took them a week to check it in, which caused an e- alert against me. When i booked this auto transport, they hooked one up to my vehicle but couldn't attach it to my reservation because it also hadn't been checked in. We had to change the trailer AND remove the e-alert. It took an hour and 15 minutes to complete the rental, which made me late. I will not rent from here again.

Marcia H.
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Le client n'a pas laissé de commentaire.

Rick P.
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Le client n'a pas laissé de commentaire.

Jeromy W. | First Impressions |
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Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

douglas K.
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Le client n'a pas laissé de commentaire.

Robert P.
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Le client n'a pas laissé de commentaire.

Karla R.
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Le client n'a pas laissé de commentaire.

steven D.
Évaluation :

The helper John that U haul provided was excellent. Strong and fast. Thanks!

ANGELITA S.
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Le client n'a pas laissé de commentaire.

DARREN S.
Évaluation :

The trailer was a little dirty, which was ok, but the checkout process was over 30 minutes long! That is with me already having "checked in" online with all info.

Debra N.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Chris V.
Évaluation :

There was some initial confusion due to the NC location saying I could return the equipment at any location and the employee initially having me call an 800 number but the manger on duty came out and resolved the situation. Thanks again for that manager

Chuck H.
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Le client n'a pas laissé de commentaire.

Pete V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica A. | Overall Experience |
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The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.

MARK STEVEN S.
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Le client n'a pas laissé de commentaire.

Marcia H.
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Le client n'a pas laissé de commentaire.

Margaret M.
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Very Friendly Staff

Frederick G.
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Le client n'a pas laissé de commentaire.

Jeremy B.
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Le client n'a pas laissé de commentaire.

Bradley W.
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Le client n'a pas laissé de commentaire.

Sarah F.
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Le client n'a pas laissé de commentaire.

Amir C.
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Le client n'a pas laissé de commentaire.

Andre M.
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Online check out of vehicle via website is a bit clunky. Knowing information needed prior to that moment would have helped

Nathan C.
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

Joseph F.
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Le client n'a pas laissé de commentaire.

Aaron M.
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Truck had a very rough idle, I called about it and they said happens all the time. It was a rough drive at no more than 45 mph. The guy who hooked up my dolly didn’t know if I needed to put my car in neutral or not, how does he not know? I wasn’t happy with the drive or service at all.

JACQUALINE H. | Overall Experience |
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Loves experience especially climate control

oneykka M.
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Nothing. It was ??!

Bernice M.
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Le client n'a pas laissé de commentaire.

Rene B.
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Can’t think of anything

troy B.
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On line reservation showed a price of $49 a day. When I checked in, I was told that it was a two day charge. The trip was to Jacksonville Fl from Tampa FL. I said that it only takes 4 hours to make the trip and was told, "That's how we do not at Uhaul" I found it very disappointing that I was charged two days for a one day trip.

Katie F.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Todd R.
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Le client n'a pas laissé de commentaire.

Shaun U.
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Great experience as always ??. Excellent customer service ??

Ellen R.
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I wish I could remember the name of your counter rep - lovely African-American woman, not very tall - who helped me rent the truck. I'd gone in for a box and bed bag, having had a reservation to pick up the next day at a different location, and decided to just get the truck then since they had what I needed available. She knew just what to do, and was friendly and pleasant. Another counter rep was also friendly, as was the young man who brought the truck up front for me. GREAT STAFF! I also appreciate the difference between the UHaul trucks and the others. The lower ramp angle really makes a difference, and the ride is better, too. All in all, an excellent rental experience, thanks!

JON STANLEY B.
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Le client n'a pas laissé de commentaire.

Salman A.
Évaluation :

The truck was dirty already from inside and I was charged 25 dollars for cleaning fee.

Antonio C.
Évaluation :

Had issues with exit web site and did not complete closing contact. But owner was very understanding and refunded fee...explain why fee was applied..appreciate his patience with this old fart!

james F.
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Le client n'a pas laissé de commentaire.

Christopher Y.
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Le client n'a pas laissé de commentaire.

Shawn S.
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Le client n'a pas laissé de commentaire.

Jennifer R. | Overall Experience |
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Questions were always answered. Transactions were always quick and painless.

Colleen M.
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Great experience! Natanel Marquez made the process easy, and was very kind and helpful.

mark M.
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They charged us for 3 days extra use after we returned the trlr & we returned it early!

Samuel P.
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Le client n'a pas laissé de commentaire.

Jesse L.
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Truck was dirty inside and out.

Michael B.
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Le client n'a pas laissé de commentaire.

KENNETH K. | Overall Experience |
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Everything was satisfactory

Juliette P.
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Le client n'a pas laissé de commentaire.

Osvaldo O. | Overall Experience |
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Every thing was perfect!! Excellent service and staff! Thanks!!

Jose R.
Évaluation :

the staff was very friendly but professional. they went above and beyond to accommodate our need. thanks.

Osvaldo O.
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Le client n'a pas laissé de commentaire.

Tammy R.
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Le client n'a pas laissé de commentaire.

James H.
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Waited a long time for my truck once registration was complete. Gas gauge record keeping was minimal at best. Make sure to turn your truck off and restart before agreeing to the gas gauge level.

Kevin E.
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My contract said the truck would be full of fuel and it wasn’t. By the time I realized this, the link to dispute expired so I couldn’t make a note of it. I took a picture of the fuel gauge with the mileage showing that the tank was empty and I only drove 1/4 mile. When I dropped the truck off and told them about the situation, they said there’s nothing they can do and I’d have to pay a $100 fuel charge. This was after putting $50 of fuel in the truck. I tried calling the place where I picked up the truck but no one answered so I left a message but haven’t received a call back. I am never using U Haul again.

Patrick T.
Évaluation :

All staff members were really helpful and professional.

Jennifer S.
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Le client n'a pas laissé de commentaire.

Donna C.
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Le client n'a pas laissé de commentaire.

Shelley O.
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When picking up the equipment, make sure to go over the drop off process since a move is often a hectic time and reading all of the documents isn't a priority. Because this didn't happen, I wasn't sure about the drop off process and my return was documented properly until days later after I had been charged for additional days.

BRUCE W.
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I appreciate how the process is quick and easy; for example, using the phone to verify the condition of the vehicle and quick check out. The staff was efficient and friendly.

Jorge A.
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Was charged a late fee for dropping off the trailer the same day because I didnt notify on line although I called prior to dropping it off and they said ok and never asked me to go on line. HORRIBLE CUSTOMER SERVICE. SECOND TIME THIS HAPPENED

Michael H.
Évaluation :

Best U-Haul operations/facility I’ve used.

Jodi R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel W.
Évaluation :

Super easy n fast return, very nice people!

Timothy C.
Évaluation :

Todd (manager) was great! Explained everything very well and worked to get us on the road quickly with everything we needed. Some of the other staff could use some customer service training. ;)

Gregory C.
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Le client n'a pas laissé de commentaire.

Matthew N.
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Le client n'a pas laissé de commentaire.

Scott B.
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Le client n'a pas laissé de commentaire.

Tim H. | Overall Experience |
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Overall felt the storage was secure and the employees ready to assist.

Vicki L.
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Le client n'a pas laissé de commentaire.

Christopher Y.
Évaluation :

A little more customer parking.

molly J.
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Le client n'a pas laissé de commentaire.

Roy Y.
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Le client n'a pas laissé de commentaire.

Vincent S.
Évaluation :

Free coffee and donuts. Lol.

Michael M.
Évaluation :

+People are very nice, customer service great -$20 charge if you don't "self check-in" very inconvenient, especially if your phone dies before you can the vehicle back to the lot, or the website won't connect to your GPS to "prove" you were actually there. I spent an hour in my car at 11pm trying to make this thing work, with 3 calls to customer support before they finally said to go home and they wouldn't charge me the extra $20. Sure enough, the local store morning crew charged me the $20 anyway! The phone customer service rep removed the charges, but overall, it still all adds up to an unpleasant experience dealing with that website. Maybe you can integrate this funciton into the android App, and give us an over ride feature if somethign goes wrong like the GPS? Did it occur to anyone that they will see the car there first thing in the morning, so the GPS is not really necessary.

Russell D.
Évaluation :

Very well run business

Joseph H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dean D.
Évaluation :

Tried to use the U-Haul app, but it was unable to sync with my phone. Location services were on, although the app requested that I “Turn On Location Services”. It would have been easier to have gone directly to the U-Haul customer office, which I ended up doing anyway. Same thing for the return.

William W.
Évaluation :

Le client n'a pas laissé de commentaire.

DARLENE H. | Overall Experience |
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So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.

Denise C.
Évaluation :

The employees are very friendly and professional. I will continue going here for my rental needs.

Carl N.
Évaluation :

Inform them of the iPhone check our procedure. I did not expect it.

Greg G.
Évaluation :

Very pleased. Easy reserving. No hassle or games throughout (important, as many businesses stink). Good price. Pleasant folks. I’ll need a uhaul next year and will return.

DAVID M.
Évaluation :

mobile app for a one time user is difficult to navigate..

Ron B.
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I choice the option to drop off at another location for a discount. Even though I had to walk 2 miles to get back to the first Uhaul location it was well worth it.

Jonathan M.
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Le client n'a pas laissé de commentaire.

Jason F. | Overall Experience |
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The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.

Susan B.
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Le client n'a pas laissé de commentaire.

dennis W.
Évaluation :

Cup of Joe for the trip in

tamra G.
Évaluation :

The overall experience with Uhaul for my move was terrible! I will never use Uhaul or recommend Uhaul to friends for long distance moves. After several calls to Uhaul the dates for the drop off of my moving pods was STILL incorrect. The fact that the Uhaul pods and the third party company that uhaul hired themselves was not coordinated better made the experience even worse. I realize long distance moves are difficult but if I am paying a company for it I expect it to be coordinated since you are moving my belongings from point A to point B. I highly do not recommend using Uhaul and would never myself use them again

Ruth P.
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Le client n'a pas laissé de commentaire.

Gaylon C.
Évaluation :

The staff did not explain the return time to me. I ended up paying for an additional day.

Lawrence B.
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Le client n'a pas laissé de commentaire.

Ezra Y.
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Le client n'a pas laissé de commentaire.

Garry M.
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Le client n'a pas laissé de commentaire.

Christopher R.
Évaluation :

Employees were rude and vehicle rented was dirty and had Dings and Dents that weren’t listening

Liad B.
Évaluation :

The guys is rude never come here again

Chelsea B.
Évaluation :

I used this location to move out feb 2018, always nice and helpful. I even had to change size of truck to a bigger one. It was a simple process.

Jason F. | First Impressions |
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Good customer service. Efficient check in.

BOBBIE W. | Overall Experience |
Évaluation :

The storage manager was very rude and unprofessional

DONNA B. | Overall Experience |
Évaluation :

Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.

tim w. | First Impressions |
Évaluation :

front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

lee s. | First Impressions |
Évaluation :

Thank you!

Cozee S. | First Impressions |
Évaluation :

CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Peter L. | Overall Experience |
Évaluation :

Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

Jim H. | Overall Experience |
Évaluation :

excellent customer service

Ronald B. | Overall Experience |
Évaluation :

Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Willa E. | Overall Experience |
Évaluation :

Great.

Donald T. | Overall Experience |
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Thank you

ELAINE T. | Overall Experience |
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I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

ROBERT M. | Overall Experience |
Évaluation :

Counter person was great

Patrick B. | Overall Experience |
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Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

Reed T. | Overall Experience |
Évaluation :

All good

Anthony F. | Overall Experience |
Évaluation :

Appreciate the cleanliness of the facility

TAFFY W. | Overall Experience |
Évaluation :

It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

Fritz S. | Overall Experience |
Évaluation :

It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Linda L. | First Impressions |
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Very easy to sign up. Great service!

Jill G. | Overall Experience |
Évaluation :

Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Miguel R. | First Impressions |
Évaluation :

Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Michael B. | Overall Experience |
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Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.

Amy E. | First Impressions |
Évaluation :

Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

ALICE C. | Overall Experience |
Évaluation :

Great employees

Donald T. | First Impressions |
Évaluation :

I am pleased with my experience thank you

Ashley M. | Overall Experience |
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My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.

james b. | Overall Experience |
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Busy business .. many customers .. prompt efficient service!

Jeffrey S. | First Impressions |
Évaluation :

A great experience. Lacey and the rest of the staff truly understand what customer care is.

Himaiya L. | First Impressions |
Évaluation :

My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Diana F. | Overall Experience |
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Great experience

CHRISTOPHER J. | Overall Experience |
Évaluation :

Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!

JEFF W. | Overall Experience |
Évaluation :

Thank you!!!

Julie M. | Overall Experience |
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Great experience from storage to ubox rentals.

Tara Beth L. | Overall Experience |
Évaluation :

Wonderful customer service!!

Sandra J. | Overall Experience |
Évaluation :

The Staff was very friendly and helpful. Showed professional services.

Aaron R. | Overall Experience |
Évaluation :

Didnt visit facility. Was very happy with both ends of my u box experience

Carolina S. | Overall Experience |
Évaluation :

The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!

Eli R. | Overall Experience |
Évaluation :

.

Gerald A. | First Impressions |
Évaluation :

Everyone was very knowledgeable as well as very polite

Todd R. | Overall Experience |
Évaluation :

Excellent 5*

Raymond V. | First Impressions |
Évaluation :

I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.

VIVIEN P. | First Impressions |
Évaluation :

Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.

Melissa D. | First Impressions |
Évaluation :

Easy transaction great customer service! Not to mention the great prices they have.

Joseph Peter G. | First Impressions |
Évaluation :

The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

John H. | First Impressions |
Évaluation :

It was a fast and easy experience. I couldn't be happier

Erroll A. | Overall Experience |
Évaluation :

We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized

Carly B. | Overall Experience |
Évaluation :

Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.

Samone m. | Overall Experience |
Évaluation :

I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.

Marge D. | Overall Experience |
Évaluation :

All is good.

JEFFRIE V. | Overall Experience |
Évaluation :

Great team members, friendly service

Naarsha J. | Overall Experience |
Évaluation :

Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect

Jonathan R. | First Impressions |
Évaluation :

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

DONNA B. | Overall Experience |
Évaluation :

The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .

CYNTHIA B. | Overall Experience |
Évaluation :

No additional comments

anne n. | First Impressions |
Évaluation :

Judith is a GREAT employee. So friendly, thoughtful.

Hai P. | Overall Experience |
Évaluation :

Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...

TODD S. | Overall Experience |
Évaluation :

Good storage with climate control.

Valerie N. | First Impressions |
Évaluation :

Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close

Denise S. | Overall Experience |
Évaluation :

NA

Harvey H. | Overall Experience |
Évaluation :

I think over-all you provide a good product. I will come back when I return to the area.

Hai P. | First Impressions |
Évaluation :

Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham

Jennifer R. | First Impressions |
Évaluation :

Samantha was a great help. The process was quick and easy.

Richard F. | First Impressions |
Évaluation :

the young woman sales associate who assisted me did a great job

Melissa J. | First Impressions |
Évaluation :

Its was easy

Nicole D. | Overall Experience |
Évaluation :

When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.

craig d. | First Impressions |
Évaluation :

The Yung girl at the desk was very polite and respectful she did a wonderful job

MICHAEL M. | Overall Experience |
Évaluation :

you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.

Gunther L. | Overall Experience |
Évaluation :

Super helpful and courteous staff!

RAYMOND C. | Overall Experience |
Évaluation :

Everything was great!

LAURENE C. | Overall Experience |
Évaluation :

Clean and secure

omar m. | Overall Experience |
Évaluation :

Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.

Kathleen W. | Overall Experience |
Évaluation :

none

VICKI S. | Overall Experience |
Évaluation :

Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!

DANIELA T. | Overall Experience |
Évaluation :

👍

james w. | Overall Experience |
Évaluation :

All staff very professional.

Tracy B. | Overall Experience |
Évaluation :

Easy rental process and easy access to storage. Clean and climate controlled. Great price.

CATHERINE R. | Overall Experience |
Évaluation :

N/A

LYNN M. | Overall Experience |
Évaluation :

Price increase on an auto deduct account was too much.

Richard R. | Overall Experience |
Évaluation :

Thank you

Robert B. | Overall Experience |
Évaluation :

U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.

Dennis B. | Overall Experience |
Évaluation :

Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.

Alan B. | Overall Experience |
Évaluation :

everything u-haul said they would do was on time. would use them again

jim h. | Overall Experience |
Évaluation :

Fantastic service could not be any happier.

GEORGE M. | Overall Experience |
Évaluation :

Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes

RICHARD C. | Overall Experience |
Évaluation :

Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊

Jeff G. | Overall Experience |
Évaluation :

Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.

Luz V. | Overall Experience |
Évaluation :

I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.

edward r. | Overall Experience |
Évaluation :

Service was good

gary r. | Overall Experience |
Évaluation :

Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.

Cheryl C. | Overall Experience |
Évaluation :

Friendly staff ans very helpful.

Ronald S. | Overall Experience |
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We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.

Mark B. | Overall Experience |
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U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!

James E M. | Overall Experience |
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My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.

barbara w. | Overall Experience |
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With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.

Darryl H. | Overall Experience |
Évaluation :

Very good WorkeWorkers

Bill K. | Overall Experience |
Évaluation :

I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.

Dave C. | Overall Experience |
Évaluation :

Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.

giancarlo b. | Overall Experience |
Évaluation :

Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.

Vicki T. | Overall Experience |
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Never had a problem at all. Awesome service!

Tina V. | Overall Experience |
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Amanda and the other staff members were super friendly and helpful

susan m. | Overall Experience |
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I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!

nicholas c. | Overall Experience |
Évaluation :

This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.

JOSEPH M. | Overall Experience |
Évaluation :

Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.

Christina F. | Overall Experience |
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Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.

Cheryl C. | Réservation |
Évaluation :

Staff were very friendly and helpful.

sandra n. | Réservation |
Évaluation :

Easy return, very appreciated

WILLIAM/KAREN A. | Overall Experience |
Évaluation :

Great facility and people to work with over the past six years.

Madeleine K. | Réservation |
Évaluation :

The guys did a good job, were pleasant and helpful Thank you.

Gildardo H. | Overall Experience |
Évaluation :

Everything, very, very nice... thanks, excellent staff.

Kelly H. | Overall Experience |
Évaluation :

I did everything online, never saw the facility.

Spencer M. | Overall Experience |
Évaluation :

Thank you for the excellent customer service.

Joshua W. | Overall Experience |
Évaluation :

One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.

Amanda M. | Overall Experience |
Évaluation :

U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!

gerry m. | Overall Experience |
Évaluation :

No complaints

peter d. | Overall Experience |
Évaluation :

Great way to go. Very happy 😁

Monica S. | Overall Experience |
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Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.

DANIELLE L. | Overall Experience |
Évaluation :

Great experience with the staff!!

KIRSTEN O. | Overall Experience |
Évaluation :

When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?

Barbara C. | Overall Experience |
Évaluation :

I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.

ALFREDO F. | Overall Experience |
Évaluation :

Very dirty storage. The staff is lazy. Poor customer service.

ALFREDO F. | Overall Experience |
Évaluation :

Filthy dirty, horrible customer service! Went rob extra space storage

Laura H. | Overall Experience |
Évaluation :

Very friendly and efficient staff

KIRK D. | Overall Experience |
Évaluation :

The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying

Michael W. | Overall Experience |
Évaluation :

Very helpful staff. Good prices.

SCOTT H. | Overall Experience |
Évaluation :

Install a keypad access at the gate. Get rid of the fob.

ELOISE H. | Overall Experience |
Évaluation :

Staff knowledgeable and always ready to help. Facility secure, clean and pest free.

michele S. | Overall Experience |
Évaluation :

My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip

TRACY W. | Overall Experience |
Évaluation :

The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.

DAVID T. | Overall Experience |
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Exactly what I would expect. Friendly, convenient and secure.

JACKIE W. | Overall Experience |
Évaluation :

Thank you for everything.

CHARLA T. | Overall Experience |
Évaluation :

Thank you u haul!

Pedro R. | Overall Experience |
Évaluation :

Want to commend Manager Maite for friendly and efficient service

Omar B. | Overall Experience |
Évaluation :

Amanda S. did an excellent job in delivering and picking up the U-Box!!

RONALD B. | Overall Experience |
Évaluation :

Had an excellent experience

Non reviews have been submitted for this location.

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