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Steven K.Customer Reviews for U-Haul Moving & Storage at Hammertown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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These guys and gals make renting a bâµUjjaineese
Erin T.Had a excellent experience at this store.
Roger O.nothing was very good service thank you
Enrique V.Rien
Adrian C.Hold times are unreasonable. Instead of saying please hold a minute, without waiting for a response, say please hold, up to 30 minutes. You should probably evaluate the number of hangups due to the peak hours hold times.
Steven G.I ordered a dolly with my truck reservation, but when I picked up the truck there was no dolly. I was upset because the man working was rude. Also, you should have not taken my order if you didn't have what I needed. I could have gone somewhere else.
FROILA F.Very nice staff and equipment and truck were in perfect working order!
Robin V.We are completely satisfied with the service we received at your location. Returning truck was fast & easy ..Thank you UHaul
Mamie H.Great job!! Staff is very friendly and courteous. The return of the trailer rental was very painless, thanks.
james R.Make sure that representatives are courteous and knowledgeable about your truck locations. Do not make your customers feel like they do not know what they are talking about and then have to apologize. Work on customer service
Renee S.The truck was clean and had a 1/2 tank of gas. The staff was friendly, efficient and prompt.
LINDA C.The employees are all so pleasant and welcoming, Thank you 😊
victoria A.Both ladies who helped , one at pickup other at drop off, today were quick, polite and friendly.
Monique D.The staff were very helpful I have zero complaints I have Ben a loyal customer and look forward to doing business and have great standing with uhaul.
Marcus W.The friendly people at U-Haul were the best part of a very difficult move. Their professional attitude made everything easier. Merci!
Nickolas C.Not charging me twice for the same service
Michael G.Really nice fast service. Excellent customer service really well maintain fleet.
AKASH C.Good fast service
Joseph V.That's a busy location the employees can use an extra help over all the staff are very helpful
efren V.I am a regular customer and the staff is always friendly and helpful and respectful of my time. Best location in Stockton.
LINDA C.While the staff and facilities here are great, I have misgivings about suggesting a rental vehicle from this location. Today, I was rented a truck for a one way 400 mile trip that had a retread tire affixed in a steering position. This tire failed at freeway speed on the 99S fwy halfway into my trip nearly costing me my life. I would have said that I trusted uHaul equipment but that is no longer true. If there is someone on staff that makes decisions like these, please ask them if they would have put their loved one into such a situation. I'm sad because I've always trusted uHaul and furious that I almost lost my life moving someone else's stuff. Waiting on a narrow shoulder for help that came quickly was nerve wracking as there was very little room to stop. I was grateful they came and serviced the damage within 90 minutes. It was hot and I was severely dehydrated. Lastly, uHaul asked me to tow a car tow which we considered but am glad we said no..The day would have been Much worse.
Nickawanna S. | Expérience généraleAlot of equipment good employees
Paul M.I love this place. I come here all the time to rent trailers when I need them but always available and always in good condition.
LIBRADO C.When I returned the truck I fueled it I was 1 gallon off they made me go back and put 1 gallon this was ridiculous and petty
Joel S.Good customer service
Porfirio D.Great people. Ready as soon as I walked in.
Richard C.Staff is unprofessional, staff is unhelpful and everyone acts like they don't know how to do anything they always need a different staff member or can't find the radio to call another staff it was just a terrible experience overall and I never received my deposit back I never requested a check to be mailed to me I gave cash and came back to retrieve my cash and was given the run around just to be told someone closed my contract and requested that I be mailed a check which makes no sense and I never requested a check when I paid cash. When you call they don't even ask you can you hold the just say that please hold and slam the phone back down and leave you waiting on hold for over 10-20 minutes and still to get no results or the answers you need and the staff does not help you find your U-Haul or assist you any type of way once they take your money. The woman is who works the swing/ closing shift is just terribly unprofessional and unsanitary. She curses to herself, says that's not her job, makes you wait and does not assist you happily she was terrible and the dayshift staff is just ghetto on the phone telling me they didn't make enough money yet to give me my deposit back just to be told the next day a check request was submitted on my behalf. I will never do business or suggest this location to anyone EVER
Zachariah C.The uhaul was not serviced as it in need of work and needs to be looked at. Lights are on and it does not drive well. Not happy and you need to service your trucks before letting someone pay to drive if
Laura P.Got arrested for grand theft auto even though they got the truck back and I spoke to em
Osaniamieko M.Only issue I had since I was inspecting a truck in a parking lot at night. It was hard to see.
Monique D.Service was great thank you.
Fred M.Great customer service, I'm a regular…always accommodate to my needs…very time friendly when I'm going t return truck a little late…they alway helpful Awesome service
Victor R.More people at the counter.
Michael R.I have rented from u-haul for over 20 years and have never had any issues. Even with recent technology advances, the rental process was always smooth and easy. However, recently now u-haul requires one to snap a photo of yourself for their “facial recognition technologyâ€. What? The clerks stated it was company policy and had to be done to rent the truck. I was renting the truck last minute and had I not needed it, I would have canceled my reservation. I am not in favor of any “facial recognition†anything and do not understand why if I'm at the counter in person renting the truck, I need to validate my drivers license with taking a photo of myself. I will not be a returning customer.
Julian S.This is the best uhaul location in town and I refuse to go to any other location. Always quick and professional service every time I've used them for moving.
Timothy C.The staff is awesome. Very friendly and always courteous and respectful of my time, great selection of vehicles. My favorite location.
LINDA C.One of the smoothest U-Haul transaction my husband and I have ever had. Merci.
Tracy P.I love this location and always feel like I've chosen the lesser option when I go anywhere else. Top notch shop!
Jason W.The customer service was very nice and the vehicle was clean. However i was charged for 16 miles that i did not drive and i have the pictures to prove it.
Garrett S.I got my truck an hour late because the app could not locate me and I had to call customer service which took forever to give me access to the lock box. When I finally gained access to the lock box, it was stuck and wouldn't open for another 15 mins. It really was not a smooth transaction
Levi W.Thanks for your kindness and professionalism and We do appreciate you so much.
SOEUN H.non-distracted customer desk service please
Roy Jr. R.There was a glitch in the system so they made me return the truck t a different location. Long story short my car was parked at where I picked up the truck, I had t pay Lyft to drive me to my car. The manager just said call the 1-800 number, because they were going to add additional charges. Uhaul should of at least reimbursed me for my Lyft drive back to my car, I didn't like how he said u have to call The manager should fix the problem not me
Victor R.Make sure the correct truck is given to the Customer, that way they don't have to come back to get the right one, auto transporter located at a difficult area making it difficult to leave uhaul area due to small space. No explanation or tips about using auto transporter.
Sunny V.Both gentlemen that helped me were very personable and nice
Craig P.Friendly and attentive staff
MANUEL G.Directions what to do if I turn in the vehicle after hours.
Michael M.Excellent service, Thank you 🙏
ALVIN S.Customer service was excellent but equipment run down no running light on trailer I rented
Genivieve D.Rien
Patricia B.Improve customer service, staff is rude, and when you go to return truck they make you wait a lot
Mudassar K.The truck was very dirty, stinky (it smelled like a cat sprayed 🤢🤮) and something was with the breaks and I believe transmission.
Iesha C.Best customer service award goes to Amisha G.
lavelle H.Manager was very involved with the installation and kept me informed on the progress.
michael F.The manager and the two individuals at the counter were the best. Friendly, professional and knowledgeable. I could not have received better service - great to work with.
HAL L. | Premières impressionsThe service here was amazing! Easy pick up and easy drop off. Great team at this location!
Quincy W.well the truck only had one headlight working, the check engine light was on, this truck needs some servere shocks shook all my items up. it was clean but I wouldn't drive it down the hiway. it needs some maintenance
pete M.Need a back up camera so it will be easier to back up.
Timothy L. merci
Jeannette M. | Premières impressionsThe U-Haul in California is much better than the U-Haul in New Mexico and Arizona
Resia M. | Premières impressionsI rented a unit for almost three years. Everyone was great.
Mareis D. | Expérience généraleJamie a man was very helpful Enjoyed working with him to solve a storage need i had for a month . Wardrobe boxes Too Gove Jamie a raise !!!! John was very helpful on our exit Made it so quick and hassle free The team members made this a pleasurable move Thanks again guys !!!! Steven Ross K
STEVEN K. | Expérience généraleOnly one issue- first time I returned to put more stuff into our unit 328 - there was a second lock on the unit placed there by uhaul staff - still first month which had been paid - no one could explain why the lock was on there and it took 30 plus minutes to get someone to remove the lock
James L. | Expérience généraleThanks
Tyra A. | Premières impressionsI loved that my unit was a converted truck back.
SARAH S. | Expérience généraleMerci
SHARON S. | Premières impressionsI was off for the deal in line and I was calling said that they couldn’t honor that deal because it was the last storage when I talk to other U-Haul storage places they said they would have to honor it because I reserved it and they said no
MALISHA S. | Premières impressionsIt served in its purpo
ALYSIA O. | Expérience généraleShould have given a 5-star review but when booked this place it was given as a "one month free", and check in date of May 12. But at the last moment received a call saying it is not free, and either I started paying immediately from May 9 (though I do not need it till May 12), or lose it. It was too late to find a alternative one so have to do whatever I was told to do.
Harry C. | Expérience généraleEveryone has been quite helpful and made sure that I have what is needed.
maureen s. | Premières impressionsI had homes people living in the units around me and most of the times I went to access there was garbage all over. Also most times I went over the last couple years cars were always blocking the gate due to lack of parking. Although I will say the day I emptied my locker out and closed out the facility was the cleanest I have ever seen the grounds.
Christopher M. | Expérience généraleMy unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.
Crystal C. | Expérience généraleI changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month
Vanessa S. | Premières impressionsNone at this time.
mike c. | Premières impressionsNice and efficient workers. Very happy.
Steven G. | Premières impressionsThe customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.
Angelica O. | Premières impressionsAucun
gloria s. | Premières impressionsThe only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.
Francelia C. | Expérience généraleTodo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias
daniel g. | Expérience généraleMiscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.
Stacey H. | Premières impressionsAmazing team and company
KIM R. | Expérience généralechris was friendly and very effiecent
Gonzalo T. | Premières impressionsGreat staff and facility.
james m. | Expérience généraleThe manager here does an awesome job and it shows in the employee's.
Mercedez T. | Expérience généraleMy access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.
Bryce W. | Premières impressionsGreat service every time !!!!
annetta h. | Expérience généraleNot only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.
linda r. | Expérience généraleI would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free
Haley A. | Premières impressionsGood customer service
brenda g. | Premières impressionsThe GM was very helpful and accommodating.
Linda B. | Premières impressionsNo comment
Brenda C. | Premières impressionsIt was not bad for price just need bigger more secure space
William M. | Expérience généraleOffice personnel very helpful and freinly.
Angel R. | Expérience généraleWorst u haul service ever received. EXTREMELY long wait times and staff doesn't even seem to care that there's folks that have been waiting for service for 20-30 min.
Jarrett L. | Expérience généraleThe staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!
EDWARD M. | Expérience généraleCustomer service was great. Thank you
martha p. | Expérience généraleNice and helpful staff
Julia M. | Expérience généraleThe manager was extremely Helmand nice
judith v. | Premières impressionsI Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all
radonda p. | RéservationBien
Marcie H. | Expérience généraleI was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.
Lucy P. | Expérience généraleWe appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.
kim n. | Expérience généraleI don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else
Sherry R. | Expérience généraleKeep up the good service guys.
Laurence B. | Expérience générale