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Douglas DCustomer Reviews for U-Haul Moving & Storage at Henderson Park
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice and professional
gordon dI encountered another angel. I can't say enough nice things about the people who represent uhaul. I'm very grateful and humbled by my experience with this compay.
Margaret BStaff was very knowledgeable and eager to help right away.
gilda v | Expérience généraleFriendly and efficient staff every time!
David EAll Team Members within your Enterprise Location have been the very best. Christen and the Gentleman that work much of the time have always been super to get our needs met. Don Hall
Don HNothing i had a good experience with the location and personnel
John HNo improvements needed. This is a very professional and clean location.
Robyn DThey went above and beyond to help me. I would suggest then to anyone.
Tammy LChristen was very helpful and very sweet.
Robyn GFriendly and knowledgeable staff. Very helpful and courteous.
CHRISTOPHER GThe young lady working in the facility was top notch. Well organized, friendly and very attentive. The whole experience was great. Merci
Jason RVery friendly and helpful staff both at pickup and return.
David RFarther drive to the location but worth it. I went to southern truck outfitters and I will never use them or recommend them to anyone
Andrew BRien
Daniel RNice people
Robert mNone. I've used them many times and they have always been excellent.
Ralph MFree coffee.
JOHN FService was great.
DONALD MClean, friendly and efficient
Anthony EProvide a specific parking location for after hours return.
Kim RGreat experience employees go above and beyond to make sure that you are satisfied with your rental. Equipment is always clean and well maintained. Return customer and always recommend the U-Haul Moving & Storage at Henderson Park 101 N Industrial Park Rd Enterprise AL 36330 location.
Steven JHad to drive a total of 2 hours to go pick up a trailer that was scheduled for 3 weeks. Trailer worked great but it is a little ridiculous to have to that far out of the way
Matthew HNone thank you for all your help
tomeka wGreat experience and very professional!
David KThe gentleman was very friendly and extremely helpful.
Cheree SThe site manager is outstanding. He's easy to work with, ensures his equipment is well maintained, cleen and safe. I go out of my way to rent from this site.
MIKE MThe customer service was excellent. I felt safe and taken care of. The facility was clean, and I felt confident leaving my items stored.
Natalie S | Premières impressionsI could not find one single employee in the building to check my truck in. Ridiculous
Michele BThe equipment that was "guaranteed" was broken when I arrived for pickup (it wasn't checked beforehand). The replacement was much harder to load/unload which put us way behind schedule and forced us to pay for an extra day of rental even though it wasn't our fault.
MATTHEW GThis store is great !! They always go above and beyond for all their customers !! Christina does a great job leading the team as they all have a goal of excellence customer service !!
Tukker WThe entire process took way too long! Then had to redo 3 times due to faulty equipment
Dustin SNothing it was good
Robert CVery nice facility. Personnel were very friendly and helpful. A lot of inventory. Easy in and out. Thanks Christen Lindsey for great service.
Ramon AEverything was fantastic !! David Kemp always goes above and beyond for me !! Best store in enterprise !!
tukker wPersonnel amical
Bill TOur move was complex & multi-faceted and we recommend U-Haul U-Box for anyone considering them. The people we spoke to on the phone and in person were knowledgeable, professional, and helpful. U-Haul could cut back on the email and text communications as it was excessive, in our opinion, but at least they communicate.
don aGreat Customer service
Barry CThe front desk gave the movers the wrong box, they had to return to get the correct one. The movers were professional and friendly, would recommend them again.
Thomas LExcellent service à la clientèle
Frank RWhy make a reservation a week in advace if they are not going to have the equipment there.
David MGreat experience and super customer service. No hassles, too easy.
David KGreat customer service. Thank you
Erik EDespite a confirmation email AND a confirmation phone call about two hours before we picked it up, the location did not have our reservation and they did not have a truck.
LARRY BIt's not the fault of the store employees but the check in and check out link is less than impressive. The store employees apologized several times for the inadequacies of the Uhaul link. In addition, I did not like being pressured to use the link to check in or out. If you don't use the link, the fine print says you'll be charged $20 for in person check out.
Greg VThe lady that helped me when I picked up my reservation was awesome. The lady that checked me in was not pleasant and Dave was no help at all.
tresea lAlways good and friendly service. The staff is great.
James TCan't think of anything. Good staff.
Robert RAssociate was very prompt in checking truck and car hauler in. The issue was when calling road assistance when truck stuck in driveway. Uhaul quoted price before ever calling wrecker service. Road side assistance or both insurances I took out did not cover a hitch getting stuck and needing to be pulled out took less than 10 min. Also once we went to Uhaul to return truck they tried to charge $450 instead of the $415 they originally quoted before calling wrecker service. Unfortunately bad customer service and experience. I would def not recommend. When you have worked in customer service in many different positions for well over 20 years this is not how you treat your customers.
Shari CEverything from check in to return was exceptional! I'll be back!
David EDid an awesome job!!!
sandy gI couldn't have asked for better service/equipment.
Rex-Marcus MThe overall drop-off experience was miserable. This location listed was different from the original location; it was only after I called and talked to five different people that I ended up at this location. I was not given an exact drop-off location when initially renting the trailer. Instead, I was instructed to call a number to schedule a drop-off location upon arriving at my destination. The initial drop point I was given was 409 E Walnut St. Troy, AL. After driving to that location to drop off after hours, it was discovered by my wife and me that it was not a UHAUL drop-off point. It was a worn-down storage facility with no security and no UHAUL equipment present. After calling back and explaining this to the individual at UHAUL on the phone, they told me to drop it there anyway. I told them I was uncomfortable leaving it there since it had no UHAUL resemblance. I was told there was nothing more they could do. My wife and I investigated and found the actual UHAUL location 1,5 miles away with the same name as the storage facility on US 231 in Troy, AL. This had every piece of UHAUL equipment in their lot. However, after calling a third time, I was told this place was "red," and I couldn't drop it there. If I did, there would be a $500-$1000 charge for the wrong location. The lady gave me an alternate place almost 45-60min away to drop it off. Again, telling me there is nothing more they can do. I finally conceded and accepted another location in Enterprise, AL I had to visit the following day. Horrible process, especially when I am short on time from the military to drop my daughter off at college. My wife and I made five calls that night, totaling 2 hours on the phone, speaking with the most incompetent people imaginable. Thanks
Scott MWonderful location!!!! I wish I remembered the staff members name that helped us. His daughter was the one that gave us the knowledgeable briefing about the U-Haul services at the fair. The staff member also does wonderful artwork where he buys used things & makes new varieties of useful unique things. See him to get his Tiktok info.
EVELYN J | Premières impressionsI came in he had every thing ready for me to put my stuff in storage. I had to cancel the storage but he took care of that easilt
ALEX M | Expérience généraleChristen and Amy were super! Very helpful and responsive to our requests.
Steven K | Expérience générale