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Carkeyts TCustomer Reviews for U-Haul Moving & Storage at Holiday Park
Testimonials From Recent Customers
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The general manager was very pleasant and courteous. He got me checked in and out quickly and on my way.
Matthew AGreat staff
gary CThe new manager that you guys have done there is extremely rude embarrassed the lady while I was in the store and was very rude to me and my wife no reason to be rude and mean to somebody you need to get Dave back the guy that used to manage your store he was great
steven fMike the manager was rude and can't tell time. He told me 2 hours for the installation, when I came back 2 hours later he told me another 2 hours. The technician Don was awesome. He politely explained why it took the time it did and said I shouldn't have been told 2 hours in the first place. Mike was so unprofessional that he left in frustration. Again, Don was great...Mike should not be a general manager, even though he wears a name tag that says "owner".
Wade IMichael was awesome, friendly and knowledgeable. Merci.
Michelle MEverything was great! Michael and his team were professional and friendly. The location is very clean and Michael is super organized and communicated everything about the warranty, etc. He even showed me tips to keep the hitch in good condition. Very pleased.
Carla VMPG on the rented pickup truck was poor. On the order of 10MPG over 80 miles mostly highway. Other than that, the truck was clean, well maintained and ran fine. Nice friendly personal. Rented from this facility for three separate needs in the past six months.
Edward KRien
David TMake sure you take care of the current staff, e.g., recognition, rewards / bonuses, etc.
David TGreat service.
alaN HThis was my gift are sixth hitch installed? Buy them over the last 10 or 15 years. Always very polite and good work.
Eugene SThe gentleman were very nice and courteous, the truck was warmed up for me and pulled right up front. I will gladly recommend this location to anyone looking for services. Thank you!!
Brandy SCustomer service at this location is always very good, and always efficient and accommodating.
Richard BMike and Dave made this location the best . Not only with their thorough knowledge on equipment but their know how to work well with customers . Dave moved to another location… thankfully Mike is there still but they are a great team together . I've tried going there when one of them are not there and it's a total wreck trying to rent something between the miscommunication on reservations to trying to switch my equipment on me etc it's just not all fun if Mike isn't there or Dave I won't go there .
BRETT BVery friendly and efficient. No improvements needed. I was able to drop off my car dolly and come back a few hours later with the truck which was extremely helpful for my move.
David MExcellent hassle free rental.
Thomas HEverything was done very quickly and professionally! Staff was very friendly! Thank you and have a wonderful Christmas and New Year!!
Patricia LRepresentatives were friendly and very helpful
gwendolyn dPeople were great to deal with
Michael KLower prices for repeat customers
craig tI’m still waiting for my 43 dollars to go back to my account
Nicole GThe customer service at this location was excellent. The rest of my experience was not.
Jason MImprove waiting room like sitting in a holding cell. Felt like I was punished for choosing u haul
John FKeep doing what you're doing, the people are great!
eric eVery efficient pickup and drop-off of utility trailer.
Edward PEverything went smoothly- pre-registering, checking the truck out, using the truck for 2 days for a cross town move, checking the truck in after hours. Staff were cheerful, helpful, efficient.
James EI rent often from this location. Mike D. And the whole crew are always great to deal with.
Samuel HConvenient location but the Gas was lower than the level listed, window handle was broke, visor was gone, and it was missing other small things.
Michael Gsmooth and fast service
Albert GNothing that I can think of. I have used this location for years and they always have exceeded my expectations
Brian MJust upset we weren’t offered a discount for the mechanical issues
Dan BGreat customer service and cheerful employees
Mike ZFinal price was ridiculous. Way more than the estimate they gave me
Gene QVery quick and friendly service!
Thomas PThe Manager was fantastic, but his cashier later called the police on me while I was loading my unit. She had found a wet spot on the store carpet and claimed I had peed on it. An absolute LIE !!! Please review the tapes and fire her.
DAVID M | Premières impressionsI rented a 17' truck. It was clean however the steering was not very responsive and was in need of maintenance. It was somewhat difficult to drive, at times I felt that I could not keep the vehicle in my lane. Luckily there was light traffic and no damage was done.
Charles ZJustin was very courteous and helpful and I appreciated doing business with him!
Barbara KOnly hitch in rental was sign in because of computer glitch. Personnel were pleasant and knowledgeable about procedure. Truck was clean and ready to go. Return was also simple and direct. GOOD EXPERIENCE
Samuel GAlways good service, keep up the good work guys.
joshua tTiffany at the counter was pleasant & professional.
Richard AProvide additional support staff to serve customers.
GREG SI get a van every spring and fall to move my daughters to college, the team at Golden Mile highway are the best and I'll be back again!
Kirk KNothing! My storage unit was clean and all staff members were friendly and very helpful. Merci.
Celia FConvenient, helpful, and the process was simple. Merci.
dorcas f | Expérience généraleThese guys are awesome and though this is my first time doing self storage its not my first time interacting with the team. Personable and professional. Thank you for your time and support.
ASHLEY D | Premières impressionsThe van body unit was perfect! It was in great condition, well maintained and had a security system! It was very easy to access and had a vent to keep it cool. I would definitely use that again!!! Also - Customer service was outstanding at check in/check out!!
Maggie M | Expérience généraleGreat customer service as always thanks guys!
Martin C | Expérience généraleThe crew here is awesome! Dave, Mike and team are fantastic! Easygoing, communicative, knowledge and flexible. A model location, I wish all Uhauls were this good.
Martin C | Premières impressionsDave and his staff did a good Job to accommodate all my issues and help me extremely with my move and storage needs.
Stephen W | Expérience généraleThe manager was very helpful and great! In fact, the whole crew was awesome and had amazing customer service!!
dana r | Expérience généraleThe gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly
Erin G | Premières impressionsI showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service
Curtis M | Expérience généraleThe trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.
Danny P | Premières impressionsI would let encourage people to use humidity controlling device to cut down on mold issues... other than that was great
Derrick B | Expérience généraleI would recommend a indoor unit. Outdoor units are not up to par. Easy access to rodents and the average rainfall and condensation.
ROBERT J | Expérience généraleStaff at the Holiday Park facility were very helpful. Tim in particular was very generous with his time. I would use this location again and fully recommend it to others.
Jennifer R | Expérience généraleHad a single U Box shipped to this location. Contacted Customer service to schedule pick up. Box was not ready for transport upon my pickup. Unload into new truck Staff member was extremely helpful.
Paul G | Expérience générale