Customer Reviews for U-Haul Moving & Storage at Hwy 24 E

3 877 évaluations

305 US-24 E   Independence, MO 64050
(Across from William Chrisman Highschool, 2 Blocks East of Noland Rd)

(816) 461-7282

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(816) 461-7282

305 US-24 E
Independence, MO 64050
(Across from William Chrisman Highschool, 2 Blocks East of Noland Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

My access card did not work so I had to call or go in the office to ask them to open/ close the gate as I cleared out my unit! The guys inside would forget leaving me standing in the cold waiting, went inside and they were sitting there eating brownies, they forgot I called to open the gate! I ask for a remote but they did not know how to program one. My unit had been broken into and they did nothing about it!

Sherry Tetlow  |  Expérience générale 
Évaluation :
5

Don't change anything, a very helpful bunch of people.

Stuart Stroud 
Évaluation :
4

I got a uhaul that said no smoking on the window it smelled bad like cigarette smoke. No offense to anyone that smokes just respect the property you are renting

Victor Phillips 
Évaluation :
5

OMG James was absolutely the best he is amazing what you can do is get more workers like him. Thank you James for the great customer service everything you were awesome!

SummeRayne Rodrigues 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherry Tetlow 
Évaluation :
5

Fast very easy. No complications. Very friendly. Price is perfect and deals are great.

Katelynn Giles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pete loughlin 
Évaluation :
5

Dropping off the truck and getting our storage unit was simple and easy.

Christina Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Yoder 
Évaluation :
5

Appreciate the experence.

jerry patrick 
Évaluation :
5

Very friendly!

KEVIN HAYES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary WEBB  |  Premières impressions 
Évaluation :
5

Employees were curtious and pretty much did everything all I had to do was pull up and they hooked up the trailer check all was working correctly and I was on my way, good job guys 👍

Daniel Fuqua 
Évaluation :
5

Haven't gotten my deposit back yet....please return thanks!

Gary Morgans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amie williams  |  Expérience générale 
Évaluation :
5

Super friendly and helpful. Thank you for the great experience.

Tami Kehler  |  Expérience générale 
Évaluation :
3

The technicians need to be trained thoroughly when hooking up trailers. My tech was very polite but lacked safety knowledge. When he hooked the electrical, it would have been dragging the roads...burned the wrapping and wires would have been exposed. He fixed it when I suggested the danger. (however, I should not have had to) Secondly, the chains were dragging. I also suggested that they were to low and dragging but he stated they would be fine. THEY WERE NOT. The safety chain broke approximately 200 miles into my travels. COMPLETELY STRESSFUL! It completely delayed my travels. I had to find another uhaul along the travel in which he replaced the chain and twisted them to keep them from dragging. He also explained that they should not drag because of danger and sparks and in turn breaking. This is to serious for your techs to be passive. It was clear that your postings hold the driver responsible for accidents once they leave. That is completely irresponsible of UHaul not to train and or hold their employees more responsible.

Jacquelyn Huskins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOLLE JOLLES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM MALLETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernestine swinton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Summers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael McSorley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASTON BURKS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan Seiuli 
Évaluation :
5

Service was quick and respectful.

Ariel Diaz 
Évaluation :
5

Excellent customer service!

William Shoopmann 
Évaluation :
5

Great job!!

William Shoopmann 
Évaluation :
5

Parking lot is a little confusing and crunched for the first timer. But the worker's, man they are awesome, the workers appear to have a good camaraderie with each other and made me feel at ease while processing my rental truck needs.

Lacy McLaughlin 
Évaluation :
5

Drop off was super easy and the associate was super friendly, asked me if everything went well and invited me to use U-Haul again. A+ service.

Steven Hunsperger 
Évaluation :
5

Frank and the team were easy to work with and helpful!

Rhonda Wingo 
Évaluation :
5

Nothing. Everything was great!

Scott Van Buren 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS MC DOWELL  |  Expérience générale 
Évaluation :
5

Not a thing.

DORIAN FRAZIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Keane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Keane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyschelle Wallace  |  Premières impressions 
Évaluation :
5

Had no problems at all it was good

Terry Thatcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya King 
Évaluation :
5

Everything went smoothly.

Ray Taheri 
Évaluation :
5

Very personable and attentive staff! Got me ready to go with no issues and were the nicest U-Haul location I have encountered. We will definitely be going there again in the future!

Daniel Carroll 
Évaluation :
5

The people who work there are awesome they helped me when I got there I needed a bigger storage they had no problem getting that for me

TINA MARINO  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELINDA HOSKING  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandra Rosenthal 
Évaluation :
1

Trailer was dirty broken chains had to spray wd 40 on the gears to get the ratchet to even work poor customer service about my options

Phoenix Roberts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher PEMBERTON  |  Premières impressions 
Évaluation :
5

Larger climate controlled units available for rent. Had to unload truck into a house not yet ready for its contents. I currently have 2 of the biggest units (not climate controlled) at this location and they are perfect for the contents in them. My current need was not able to be met due to the size units available in their heat only building (not even fully climate controlled).

Lorena Herod 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly Senter 
Évaluation :
5

I thank the boss for taking care of one issue,

julio diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Luis Acosta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trena Walls 
Évaluation :
5

Treat each and every customer the same way you treated me. Thank you so much, sincerely. Mike Wentworth

michael wentworth 
Évaluation :
5

the mileage fee is ridiculous

JILL MCENROE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaina Martin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jan Bild 
Évaluation :
3

Le client n'a pas laissé de commentaire.

edward McCormick 
Évaluation :
5

It's just that I had just got to mix up on my paperwork and I was scared to death I'd lost my stuff but we got it straightened out and may God bless thank you in Jesus holy name amen thank you Mr Holloway for helping me ❤️

GEORGIA KIMMEL  |  Premières impressions 
Évaluation :
5

Everything was great. Thank you.

Gina Frakes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly Phillips  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Tucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam Flanagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Justice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Kendall 
Évaluation :
5

no comment

Cesar Cortes 
Évaluation :
5

The staff was friendly and very helpful. They made the experience easy.

Elisa Day 
Évaluation :
5

We love working with Frank!! He was very kind and helpful. Answered all of our questions and made sure we understood everything and how everything works! Thank you Frank!

sei Fitu  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

troy caldwell 
Évaluation :
5

Great customer service!

Carla Langston 
Évaluation :
5

I personally didn't notice anything that needs improved. Can't speak for the person in front of or behind me. They might of noticed something. I had a good rental experience.

Gregory Monnig 
Évaluation :
3

No one was there even though I arrived during posted business hours

Larry Swantner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charity Harrison  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kailey Wickett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dassie Summers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Collier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY SCHAFER 
Évaluation :
5

In person at Independence was awesome, especially the lead there named Frank. Mandy in the field was also awesome. The online reservation system needs help, room for lots of improvement.

mark luna 
Évaluation :
5

This location saved me. The owner is fantastic. Took in the defective trailer the waukee location gave me, made the process easy. Was on the phone over two hours with five different employees from customer service, road side, scheduling….. only this location was able to resolve

aaron thompson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven houston  |  Premières impressions 
Évaluation :
3

It wasn't that bad. Just had a heck of a time finding someone to actually help.

Brent Masters 
Évaluation :
5

Keep being exactly how you are! I love my Local Uhaul and all the staff are so fantastic! I even got a storage here now. Thank you, U haul! My Father used U haul in the 70s. Now I'm carrying on the tradition.

sarah weston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Behee 
Évaluation :
5

Frank (owner) was very attentive and efficient both at check out and upon return of equipment. Very good operation, I would not hesitate to make this my U-Haul delay of choice in this area.

Jeff Alevy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill White 
Évaluation :
2

We received the vehicle without gas, had to put gas in and got charged from U-haul $30. Not satisfied at all since I had to pay $0,80 per mile, put gas in because it was empty and got charged for gas at the end.

Jay Dickey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara Empson 
Évaluation :
5

Everyone on staff was helpful in making rental arrangements that fit my needs. Merci!

KathleenSusan Ferguson  |  Premières impressions 
Évaluation :
2

Fix the dang truck

Donald Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin Thompsom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA AMATO  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Lawrence 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge matute 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY STERLING 
Évaluation :
5

The employees were great. They were very friendly.

Dusty Lane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Tracy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine Stoneking 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben crandall 
Évaluation :
5

Absolutely nothing. This store has it down pat. Leave things alone here and give Frank his pay raise regardless of your policies. It was like going thru a drive-thru in under 3 minutes AND they looked to be busy.

Kerry Kalvig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredy Rios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Wolfer 
Évaluation :
1

Charged my credit card without looking at the damage on trailer and held it for 5 days.

Joseph Kenney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Duddy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamell Holloway 
Évaluation :
5

Excellent customer service. We have used this location in the past and have always been friendly.

BobbiJo Strobbe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie Borland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Edwards 
Évaluation :
5

I have used this particular UHaul for many years. Each move, supplies and storage rental have been handled personally and professionally. I recommend them highly.

Kimi Saunders 
Évaluation :
5

This whole process was easy from reservation to return.

James Gatlin 
Évaluation :
5

Used this location numerous time, always easy to do business it’s and clean.

BEVERLY SCHAFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory Garber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Brown 
Évaluation :
5

Sam when he was there and frank have always been so helpful to this grandma over the last ten years.

DEB JONES 
Évaluation :
5

This Uhaul location was the best. Friendly, customer service the guy that checked me in was awesome

Thomas Heidebrecht 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim Krickle 
Évaluation :
5

Frank is an exceptional manager and went out of his way to assist. Bree was also very helpfu, professional, and kind. Thank-you for going above and beyond with service. Paula Shipper and Steve Campbell

Paula Shipper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena Herod 
Évaluation :
3

It was fine

Mia Weathers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie schlup  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Johnson 
Évaluation :
5

Everyone from general manager frank down to the employees everyone was absolutely wonderful

Wendy Vunovich  |  Premières impressions 
Évaluation :
5

Frank Galloway was there with no help and it was very busy. He maintained excellent customer service while having to run around like a mad man to make sure everyone got what they needed.

Jamee Furman 
Évaluation :
5

I love you guys

camille hinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee Baldridge  |  Expérience générale 
Évaluation :
1

My inside unit was broken into 3 times and everything was taken except a bed and entertainment center. The air fryer was full of cigarette butter. Very disappointed

Lorretta Raines  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davida Brinson  |  Expérience générale 
Évaluation :
5

Frank is the absolute best!

Steve lampman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sierra boucher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN IBARRA  |  Expérience générale 
Évaluation :
5

Employee were super helpful and friendly

Tracie Roettger  |  Expérience générale 
Évaluation :
4

The owner and his wife is amazing. No issues with this business until my last week of renting. The some of the employees needs improvement!

Jennifer Edwards  |  Expérience générale 
Évaluation :
5

Met or exceeded all my needs

Larry Sinclair  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy church  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN IBARRA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALENA CAMPBELL  |  Premières impressions 
Évaluation :
5

I was charged for the first month rental fee after completing a one-way rental from Phoenix, AZ to Kansas City, MO and not the insurance only portion of the rental. This is unpleasant and unexpected. Can someone contact me and correct this for me.

NICHOLAS MC DOWELL  |  Premières impressions 
Évaluation :
1

The attendant didn't remove the lock which means we couldn't unload when we showed up at 820.

brooke warton  |  Premières impressions 
Évaluation :
1

I see on the U-Haul app, and the customer service representative also confirmed to me, that the storage unit is accessible until 10pm everyday. I also see on the app and directly on the gates at the facility that extended 24hr access may be granted upon request. These are the sole reasons I rented the unit here, because I was in need of later access hours as I am in a rush to move in addition to working all day. When we arrived around 8pm with 3 truckloads of our furniture, clothes, home decor, etc., we were told they close at 8pm. After arguing for a few minutes, they at least agreed to allow 1 truckload to be unloaded. The rest had to stay in truck beds and on trailers all night and fully exposed to the weather elements. Our furniture, mattresses and other belongings were rained, well poured, on. I am very, very upset and feel completely deceived by the confusion of the hours we can access our unit. I don't feel like I should be charged for this first month as compensation for my severely damaged items after it was confirmed to me I had until 10 pm when I booked. I was also denied the extended 24hr access when I requested it because they claim too many people were staying in the units. That's not my problem and it is clearly advertised although it is not actually an option at all. I would have never rented this unit had I known, and I was lied to and my items were ruined as a direct result of your false advertising and incorrect information provided by customer service. I deserve this month for free and a refund should be happily paid to me for my inconveniences.

Kelcie Pierceall  |  Online Move In 
Évaluation :
5

This was the best experience with UHAUL through my whole trip. They were very helpful with the storage.

vicki smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle Potthoff  |  Premières impressions 
Évaluation :
5

Would highly recommend this place to others.

Patricia Golding  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shante kilpatrick  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy church  |  Premières impressions 
Évaluation :
4

Frank was very nice. But the new system they put in place for about a month was not helpful at all. I don't think the business should be the only one with access to MY UNIT it should be a 2 person to open it. I have one set of keys and the business has the other. I'm just not comfortable giving you 100 % trust at this point in game. I felt like I needed to take pictures of my unit just in case someone got in there without my consent. That is the biggest reason I left.

Susan Nance  |  Expérience générale 
Évaluation :
5

I had a storage here 10 months great customer service always

tim fox  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray Reese  |  Premières impressions 
Évaluation :
5

Staff at this location were very helpful very knowledgeable and I would recommend this location many times again. The on site manager needs a promotion or bonus

aaron moore  |  Expérience générale 
Évaluation :
5

I very much like this UHaul store. I have used them for many years. Sad that Sam Crane is no longer at this location, but the new manager is very nice. It just worries me about all the homeless people who hang around there. Also, it seems dirtier now. But, as long as my belongings stay safe, I'm very happy.

Charity Newton  |  Premières impressions 
Évaluation :
5

Both Sam and the new manager was beyond helpful and went out of their way to accommodate me! I appreciate them and Uhaul.

ASHLEY HOLMES  |  Expérience générale 
Évaluation :
2

Although the staff at this location were fantastic and I have no complaints about them or facility. I do take issue with the fact that twice payment was "returned to bank" from corporate. However, I received no notice and neither did the bank. Being as I am military and a lot of your customers are military I find it appalling that is how we are treated. i do not believe UHAUL that the money was returned to the bank since I was not notified, nor was there a returned fee/notice/transaction with the bank. The bank representatives, USAA, said this is common practice for UHAUL. UHAUL stole $189,9 after I was erroneously enrolled in automatic payments instead of a one-type debit payment, which resulted in "returned payments". I made a payment EVERY month on time in addition to the two charges which were supposedly returned to the bank.

viva flores  |  Expérience générale 
Évaluation :
4

The storage unit locking mechanism is broken. The U-Haul staff had to use tools to close it. It needs to be replaced! We will not be able to access our unit without help from staff until it is fixed.

jean brown  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA VILLEGAS  |  Premières impressions 
Évaluation :
5

Sam has always been so helpful and now the new manager, Frank is doing a great job! All the staff are friendly, knowledgeable and helpful ♥️

Audrey Sharp  |  Expérience générale 
Évaluation :
1

My storage unit was broken into and was not notified. Until a few days later this should have never happened should have been called once they knew. I will not recommend u haul storage

Roberta Ortiz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlinne Brinegar  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Dingman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jannice Beaber  |  Expérience générale 
Évaluation :
5

I always know that these guys follow through. The owner is a great business owner. Wish they all were like him.

Brett Calloway  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Nance  |  Premières impressions 
Évaluation :
5

Extremely helpful

carrie irwin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE LADD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana Marie Gadberry  |  Premières impressions 
Évaluation :
4

I love the place other than the homeless people hanging out harrassing customers everything else is great

sherri nobles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN HOUSTON-MANOR  |  Expérience générale 
Évaluation :
5

Yes I referred it to her for anytime any day I like the storage unit I'm at and I'm right now and been helpful and stuff especially when I was down relation they always been there for me

Gary Sidebottom  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M Younts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dianna metcalf  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fain  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabrina mcclellan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Geveshausen  |  Expérience générale 
Évaluation :
5

Sam, the owner of UHaul on 24 Hwy in Independence MO is very helpful. I have used that facility twice now for family member's belongings. I've not had any problems.

Annie Gordy  |  Expérience générale 
Évaluation :
5

Sam is always very helpful and you can come to him with any concerns or help you may need!

Savannah West  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vantreece Lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Butkovich  |  Expérience générale 
Évaluation :
5

The manger Sam is the greatest!!!

CHIHARA ISAIAH  |  Expérience générale 
Évaluation :
5

Sam at my location is excellent. He goes out of his way to take care of his customers. Help get what we need, every time I have been there

SCOTT WELLER  |  Premières impressions 
Évaluation :
5

Thank you U Haul from California to Missouri. I feel everyone went above and beyond to make for sure my move was successful Thank you for great customer service

Roberta Ortiz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Fain  |  Expérience générale 
Évaluation :
5

Clean and Sam is the best with helping with questions. Rented several times and very pleased with his business expertise.

Teresa Hendrix  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra burnham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Golding  |  Premières impressions 
Évaluation :
1

There were multiple homeless people living here. We reported to staff multiple times. Sometimes they'd be arguing and yelling vulgar things at each other and were clearly high. Every time we were at our unit there were homeless people there. At one point, a man was laying in the ground and didn't respond when we asked if he was ok. We informed the employee that they should call for medical assistance and I believe they did. Another time, there was an elderly lady, by herself, at her unit and she was being asked for money. We waited until she left because we didn't feel it was safe to leave her there alone. This isn't even addressing the fact that they didn't have our original unit and still charged us a lot more per month for the one we had to use instead. Super expensive and extremely unsafe! Oh, they also reported having 12 units broken into one weekend. We emptied our unit out yesterday.

denton Hayward  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott hitchcock  |  Expérience générale 
Évaluation :
4

They were helpful and explain everything even when the unit I originally reserved wasn't big enough. They was helpful with getting a bigger one .. but I was disappointed I couldn't get outside drive up unit . For the money I had to spend

donna collins Ellenburg  |  Premières impressions 
Évaluation :
5

Very professional and friendly environment and staff. They made me feel like I was important.

linda minton  |  Expérience générale 
Évaluation :
5

Sam crane at this location is amazing and knowledgeable of all the working of UHAUL. And so helpful with everything....Thank you for the service he went above and beyond customer service duties....Ya'll got a winner on your team for sure...I will tell all I see of the great establishment he is helping Ya'll make...And thank you for saving my bacon Sam..

tim fox  |  Premières impressions 
Évaluation :
5

Nice place

sherri nobles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla Bright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Cook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL RODRIGUEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alegra Horne  |  Expérience générale 
Évaluation :
5

Used the storage for a relatively short period of time, but was very suitable for our needs.

Jay Cummings  |  Expérience générale 
Évaluation :
5

Great service, wonderful team!!

Miraha Garza-Torres  |  Expérience générale 
Évaluation :
4

Very friendly, efficient and helpful even though he was quite busy. Easy access to storage unit and covered access was helpful unloading out of the weather.. a nice surprise.

Jay Cummings  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheril Vargas  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan Steenstra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joscelyn Nance  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria beckett  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan Green  |  Expérience générale 
Évaluation :
5

Best storage facility in town

Andrew Garcia  |  Expérience générale 
Évaluation :
5

The staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.

MATTIE GUILLORY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA TODD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph wright  |  Premières impressions 
Évaluation :
5

Sam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can't thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y'all are Awesome!!

KAREN WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri Markham  |  Expérience générale 
Évaluation :
5

I believe the manager was Sam. And he was always helpful. His service alone would bring me back

Damon Land  |  Expérience générale 
Évaluation :
5

Very nice storage and kind, accommodating staff.

debra andrae  |  Expérience générale 
Évaluation :
5

Sam is a great manager ! No problems ever

Dale Vandyke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Robertson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Pool  |  Expérience générale 
Évaluation :
5

All the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.

Angel Washington  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Mancini  |  Premières impressions 
Évaluation :
5

like uhaul very convenient

Amie Williams  |  Expérience générale 
Évaluation :
5

This was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Merci.

Debbie Watkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Jeffery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Salmon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Rayburn  |  Premières impressions 
Évaluation :
5

Sam is the best and I will only choose uhaul on 24 hwy forever.

christy nichols  |  Expérience générale 
Évaluation :
1

Very clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..

Tammy Lucas  |  Expérience générale 
Évaluation :
5

Sam and his staff always do a great job.

Daniel Purdom  |  Expérience générale 
Évaluation :
5

I have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .

tammy penner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA DAVILA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAYLA MCMURRAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah anderson  |  Premières impressions 
Évaluation :
5

I never had any problems with my unit or company

jennifer graham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA LEWIS  |  Expérience générale 
Évaluation :
5

Everyone was very helpful & courteous. Facilities was very clean.

Marian Baugh  |  Expérience générale 
Évaluation :
4

A decent amount of trash on back lot. Initial alarm key card didn't work.

RONALD VAN ACKER  |  Expérience générale 
Évaluation :
5

Sam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great

BARABRA LEWIS  |  Expérience générale 
Évaluation :
5

Really great facilities. Super nice employees.

Ladonna Bitters  |  Expérience générale 
Évaluation :
5

Very helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.

Tammy Lucas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ebony Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Irwin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Connors  |  Expérience générale 
Évaluation :
5

Sam was always helpful. Thanks

theaoudoshia szekely  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA FORD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Dennis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Webb  |  Expérience générale 
Évaluation :
4

Two issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don't do that. Second- was a good amount of trash on road by storage unit.

RONALD VAN ACKER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramona polley  |  Expérience générale 
Évaluation :
5

Sam was very patient and explained operations very clearly.

Randall Strelluf  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier Calloway  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Intelmann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha Sifford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD KIMREY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA FORD  |  Premières impressions 
Évaluation :
5

My original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20' truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.

KAREN WILLIAMS  |  Premières impressions 
Évaluation :
3

My wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.

MELISSA KINNARD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Gerhard  |  Premières impressions 
Évaluation :
5

Sam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!

Jeremy Tedford  |  Expérience générale 
Évaluation :
5

excellent customer service

Chad Herfel  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Farrell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Rich  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Carey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY TYLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Intelmann  |  Premières impressions 
Évaluation :
4

The only this I didn't like was the fact that if you rent under a month, you don't get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That's my only complaint!☹️Thank you Uhaul!!

Ava Johnson  |  Expérience générale 
Évaluation :
2

I made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.

Rebecca Paulson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Kusse  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edwin Meek  |  Expérience générale 
Évaluation :
5

All around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....

Lawrence Leek  |  Expérience générale 
Évaluation :
5

I've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.

Stephen Mountjoy  |  Expérience générale 
Évaluation :
5

Sam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.

James Kusse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla Bright  |  Premières impressions 
Évaluation :
5

Sam and his crew were always kind and courteous.

Ikram Karriem  |  Expérience générale 
Évaluation :
4

A little concerned about the stragglers, but no troubles at this time.

Dana Salmon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Hazelrigg  |  Expérience générale 
Évaluation :
5

Sam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!

Sally De leon  |  Expérience générale 
Évaluation :
5

Sam and his crew are great!

Leda Hornaday  |  Expérience générale 
Évaluation :
5

Sam is great. He's always helpful and courteous.

DONALD KIMREY  |  Premières impressions 
Évaluation :
5

Your service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek

Karen Juarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald ikenberry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Tepper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa Lopez De Batista  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wallace Atkins  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl Jones  |  Expérience générale 
Évaluation :
5

Sam is the nicest person.

Connie Maggio  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Williams  |  Premières impressions 
Évaluation :
1

After my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.

Kathy Musselman  |  Expérience générale 
Évaluation :
5

With the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.

HARMON NELSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY BURLINGTON  |  Expérience générale 
Évaluation :
5

No problems with anything.

Carolyn Turner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Meek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leda Hornaday  |  Premières impressions 
Évaluation :
5

This location is my Favorite! No matter where my friends need service I always recommend this location.

nancy nathan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Porter  |  Premières impressions 
Évaluation :
5

easy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.

Ron Vanfleet  |  Expérience générale 
Évaluation :
5

Aucun

David Harrington  |  Expérience générale 
Évaluation :
5

Storage is very clean. The guys were sufficient and know how the company works.

Carolyn Turner  |  Premières impressions 
Évaluation :
5

Very helpful staff. Quick and easy to get in.

Sebastian Camacho  |  Premières impressions 
Évaluation :
5

Sam does a great job of taking care of his customers needs and works with you the best he can.

Brian Gause  |  Expérience générale 
Évaluation :
5

Sam and his team are amazing. They were so good to us.

Desiree Guthrie  |  Expérience générale 
Évaluation :
5

Very professional and polite

Bo Cotton  |  Premières impressions 
Évaluation :
5

Very impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend

Debra Rankins  |  Expérience générale 
Évaluation :
5

I have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.

BEVERLY STARK  |  Expérience générale 
Évaluation :
4

Answering telephoone at location

Michele Edmond  |  Expérience générale 
Évaluation :
5

I never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.

heather Hubbard  |  Expérience générale 
Évaluation :
5

When arrive both service representatives were extremely helpful.

Alida Negrucci  |  Expérience générale 
Évaluation :
5

The man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.

Kaitlin Dozier  |  Premières impressions 
Évaluation :
2

I was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.

Loretta Stoufer  |  Expérience générale 
Évaluation :
5

Sam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.

Angela Smith  |  Expérience générale 
Évaluation :
5

PEOPLE @ this location only were AWESOME

BRANDILYN NEELY  |  Premières impressions 
Évaluation :
5

The manager goes above and beyond to help his customers. It was an excellent experience.

BECKY THOMPSON  |  Expérience générale 
Évaluation :
5

I would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.

Tina marie Cubit  |  Expérience générale 
Évaluation :
5

The whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.

Katherine White  |  Expérience générale 
Évaluation :
5

Very helpful

Jennifer Reyburn  |  Premières impressions 
Évaluation :
5

Very personable staff and manager is excellent

CRAIG FOUNTAIN  |  Expérience générale 
Évaluation :
5

Thie staff was very helpful and easy to work with. Management was excellent!

LOUISE BENEDICT  |  Expérience générale 
Évaluation :
5

Everyone was very helpful

spring watskey  |  Premières impressions 
Évaluation :
5

In addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!

VICKIE ANDERSON  |  Expérience générale 
Évaluation :
3

Personnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.

beverly Shepherd  |  Premières impressions 
Évaluation :
5

The manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.

Jeff Bass  |  Expérience générale 
Évaluation :
5

Everything was great. Thank you.

Carolyn Turner  |  Expérience générale 
Évaluation :
5

Very good

Carolyn Turner  |  Premières impressions 
Évaluation :
5

Very clean and well kept staff very helpful.

Carl Gross  |  Expérience générale 
Évaluation :
3

As a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!

rebecca barraza  |  Expérience générale 
Évaluation :
4

merci

rodney selectman  |  Réservation 
Évaluation :
5

Move in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.

Peter Hystead  |  Expérience générale 
Évaluation :
5

Very helpful and competent staff. Fortement recommandé!

Dayla Eaton  |  Expérience générale 
Évaluation :
5

Owner was very helpful in helping to set up both storage locations.

Michael Stockton  |  Expérience générale 
Évaluation :
5

Very nice storage unit and wonderful service from Sam.

Cyndie Hollister  |  Expérience générale 
Évaluation :
5

The two men working here were very busy but very polite and understanding of my needs and time. J'ai été très impressionné. They even changed the return of the truck to that store on the fly. Jeff Gregg

Jeffry Gregg  |  Réservation 
Évaluation :
5

Great service thank

Bernie Simmons  |  Expérience générale 
Évaluation :
5

Sam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!

DEEANNA MORRISON  |  Expérience générale 
Évaluation :
5

We have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!

Tamara Bader  |  Réservation 
Évaluation :
5

Great place great staff couldn’t have been happier!

CORY ADAMS  |  Expérience générale 
Évaluation :
5

My short-term rental experience was great at this location!

Vivian Foster  |  Expérience générale 
Évaluation :
5

Used this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!

danielle espinosa  |  Expérience générale 
Évaluation :
5

Very good

benjamin doup  |  Expérience générale 
Évaluation :
5

Sam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.

NANCY NOLAND  |  Expérience générale 
Évaluation :
5

Sam is super knowledgeable and always very helpful.

Richard Groves  |  Expérience générale 
Évaluation :
3

Nice people and clean place

sandy yowell  |  Expérience générale 
Évaluation :
4

The access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.

Charilla Thomas  |  Expérience générale 
Évaluation :
5

My furniture was in as good shape when I took it out as it was when I put it in. No complaints.

JEFF MITCHELL  |  Expérience générale 
Évaluation :
5

Good location for me. Great staff. Would use again.

Karen Bogard  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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