Customer Reviews for U-Haul Moving & Storage at Mall of Georgia

480 évaluations

3556 Buford Dr   Buford, GA 30519

(770) 271-0726

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(770) 271-0726

3556 Buford Dr
Buford, GA 30519

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
  • Inspection gratuite du remorquage
  • Entreposage de bateau
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The gentleman who assisted me when I came to pick up the truck was beyond helpful and polite. One of the most courteous people I've met at a uhaul.

Angelina Berrios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kittiboon Narangajavana 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan Sosa  |  Expérience générale 
Évaluation :
5

Patrick at this location was amazing to work with! His attention to detail and patience was incredible. I wish customer service was this great everywhere. I'm a 35-year hospitality professional and I highly recommend him and this U-Haul facility!

Dale Gustafson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ung joon Park  |  Premières impressions 
Évaluation :
5

They was super nice. Customer Service could have not been any perfect. It .Ake a difference where you would like to be in business.

Cawanda Upton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANI NASSAR 
Évaluation :
5

I just loved the guy at your buford Georgia store location.

JANICE LOYD  |  Expérience générale 
Évaluation :
4

Picking up was great. Drop off was not. Person assisting was not friendly at all. I asked if it was close to closing time due to her rushing temperament. She said they closed at 5 and it was 5 min until closing time. I was late dropping off my rental and I was only inquiring about additional charges. Not disputing. But it was clear that I was bothering her

Dannika Cleveland 
Évaluation :
5

Thanks for the great service.

Jonathon Cray 
Évaluation :
5

Customer service was great, especially for 9am in the n morning. The person that helped me was very clear and helpful.

jake norris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery Chappell  |  Expérience générale 
Évaluation :
5

See above comment

JANICE LOYD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER LEARY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree Britt  |  Premières impressions 
Évaluation :
5

I really want to take a moment to say everything great about Patrick. He was so kind and helped me as I dropped off at the wrong location. He made it easier for me. As simple as that was, the kindness and willingness to help was more impactful than he knows. Thanks Patrick!

Kelli GREEN 
Évaluation :
5

Need a newer truck and have a minimum of a half a tank of gas.

Clifton Marshall 
Évaluation :
5

My guy front desk attendant was great. He was not pushy with the add on extras; he explained and let me decide. Was very helpful to look for promos even though there were none! Very nice guy! Made sure I had the office direct number instead of generic number for UHAUL

PAUL JACKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESSENCE BLADE  |  Expérience générale 
Évaluation :
5

The entire day went smoothly I’ll definitely recommend this location to friends n family.

Seemson Lucien  |  Premières impressions 
Évaluation :
5

Patrick was helpful

Erin Kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Muller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raina hester  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Bowman 
Évaluation :
5

Very friendly customer service.

ALLEN WALTERS 
Évaluation :
4

N/A. Great customer service. Patrick was wonderful.

Deborah Walls 
Évaluation :
5

Amazing location, clean equipment and Great people! kind, knowledgeable, helpful and friendly.

Robert Biscardi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Mackaben  |  Expérience générale 
Évaluation :
5

The facility was great and the staff was awesome! Patrick was so helpful, kind and patient as I asked all my questions and he helped me understand exactly what the storage unit entailed and the rules of the facility. I had an amazing experience and I'm so happy that I was able to find an affordable storage unit with staff that actually cares about the renters and their belongings.

Brittany Walker  |  Premières impressions 
Évaluation :
4

Great service and excellent location! Rates very good and I recommend this facility!

Robert Brewer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VISHAL NAIK 
Évaluation :
5

Patrick did a good job. He was kind and courteous.

VISHAL NAIK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toya Pearson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernando Orbegoso diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Mayfield  |  Expérience générale 
Évaluation :
5

Mr. Patrick provided excellent customer service . Was a pleasant , fast, and friendly experience. He was very attentive to customer needs and provided great service . Will use this location in future . Thanks again for the wonderful service . Take care.

AMBER BROTHERS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cristina Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma McFarland  |  Expérience générale 
Évaluation :
4

I would have preferred documentation from you signed that you were satisfied with how the unit was left at move-out. I was told by personnel at the front desk that"we don't sign anything."I simply do not understand that attitude toward a customer who auto-paid every month and made the effort to leave the unit just as clean as when I moved into unit 6084.

Thomas Thomas  |  Expérience générale 
Évaluation :
5

Bien

Mauro Franco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Gillerman 
Évaluation :
2

They opened late so our reservation was late. The entrance and exit were very confusing. We returned early and we're still charged for extra time that the customer service rep up sold us on. Not cool. Not a good experience. Also a terrible location.

Elisabeth Leek Ravelo 
Évaluation :
5

I just love the Staff, they were Wonderful ☺️

Margaret Buie  |  Expérience générale 
Évaluation :
3

You guys had my wrong email address all along. You kept raising the rent, whichade me have to move out.

steven cohen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaniece Brunner  |  Expérience générale 
Évaluation :
5

I thank God you all are there, and it's not something (moving) that I want to do everyday

JAMES LAWS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Downing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waqar Zindani  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD JONES  |  Expérience générale 
Évaluation :
2

Truck had no fuel. No furniture pads available. Wasted an hour going to another location to pickup and return pads as well as put enough fuel in to move. Made reservation ahead of time and this is what I got.

Dan Mackaben 
Évaluation :
2

Guy at the desk was late which caused everyone to have to wait. He was rude upon arrival and drop off. At drop off he was on cell phone and did not acknowledge us although we stood right in front of him at the counter for 5 mins. The truck had none of what we requested. No tow dolly, no mattress pads, no furniture dolly which made the move so much harder.

Brandon Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Quinones  |  Expérience générale 
Évaluation :
5

Takara M was very nice and pleasant to work with. She made a very stressful move situation tolerable after being failed by the moving company. Thank You Takara!

Teralyn Holmes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tsanne gordon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY RUBENSTEIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Hernendez 
Évaluation :
5

The staff were very helpful and professional. I will be moving more items in the future and will use this location again.

Scot Galphin 
Évaluation :
1

My storage unit was clean when we went in but when leaving 2 months later it was filled with roaches and had to pay $500 to get all my items bombed as well as throw away a brand new queen mattress for my son! Very disgusted and upset

Maggie Forman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traian Niculas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMIE BROWN  |  Premières impressions 
Évaluation :
5

Truck too old and dirty Night time drive so hard and dangerous

Yeong Kim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Martin 
Évaluation :
5

Aucun

Michael Hall  |  Online Move In 
Évaluation :
4

Trailer tire had a nail in it. Didn't realize until loaded trailer how much air it was losing. It did look a little low when I picked it up but I didn't have my gauge to check it.

Michael Medley 
Évaluation :
5

Service at this facility is excellent. The staff are truly polite, professional and go above and beyond in meeting the customer's needs. Would certainly be back when the need arises.

ERIC DANIAN   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH WHITEHORN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Whitehorn  |  Expérience générale 
Évaluation :
5

It all was worth the wait..

Lakisha Rucker  |  Premières impressions 
Évaluation :
4

Talara was excellent on pickup. My drop off was horrendous as a very rude nasty employee yelled out instructions to me then drove off without allowing me to drop off the truck or pickup my car from behind the fence. Also, the truck is very old and at some points during the rental, I wasn't sure it would start.

Ginger Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo Valderrama Vivas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kim  |  Expérience générale 
Évaluation :
5

We got a great unit with the perfect location by the door and great access. Didn't think we would need it for two years, but sometimes that's how life goes. It was a good rate also. Would definitely recommend !

Robert Shurilla  |  Expérience générale 
Évaluation :
5

Uhaul Rep at this location was super helpful and polite

John Bowman  |  Premières impressions 
Évaluation :
4

I think the storage location I ended up being assigned to in GA was different from the one the guy in Detroit said it would be. I think there was some confusion (maybe just on my end) that there are locations not in Buford GA that are on Buford Rd and Buford drive. A real mess. I had the most chaotic 4 days of my life due to the move, accidentally started crying in the U-Haul storage facility, and the woman working was super nice, so thank you for that.

Camille Bishop  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QiAsia Edwards  |  Expérience générale 
Évaluation :
4

I believe additional staff is needed to help customers better. ***The U-Haul truck that we rented needed oil and so we had to purchase it. Both oil light AND engine light were on.

Arlene Scrocca  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN CLIFFORD 
Évaluation :
4

The staff, facilities and equipment have been a great experience. So glad to have used Uhaul. Only complaint, is this stinking continual automated contact texting!!! It's a real pain for sure. Fix it to match your amazing employees at Monongahela Pa and Buford, Ga!!

Mark Schollaert  |  Expérience générale 
Évaluation :
5

Daja was most helpful, knowledgeable and sweet. She's the best!

Sherry White  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FELICIA REEVES  |  Expérience générale 
Évaluation :
1

I ordered 2 dozen blankets and a hand truck. When I showed up, they didn't have either one. The trailer didn't have the wiring for the rear lights either. I had to drive to another UHAUL to pick it up.

Matt Champitto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Vakharia  |  Expérience générale 
Évaluation :
5

Both of the ladies I dealt with at the location were very helpful and very friendly.

Gregory Brewster  |  Expérience générale 
Évaluation :
5

Professional, courteous, easy to get things done and on your way quickly.Thank you

jonathan bradshaw 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornell Iacob 
Évaluation :
5

There was glass left in the truck and one of our movers cut themselves. Be careful.9

Aracelia Ortiz 
Évaluation :
5

Very friendly staff Everyone was extremely friendly and welcoming

Patrice McCall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Gustafson  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricardo Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn irvin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Sun 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Suliat Apara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richeter BONHOMME 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyree johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levelle Benson 
Évaluation :
5

The front desk person was amazing. I was exhausted from our travels and she made the check in simple and easy.

Christine Ford  |  Premières impressions 
Évaluation :
1

Employees are rude no help

Cynthia Figueroa 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN ROBINSON  |  Premières impressions 
Évaluation :
4

Cody(not sure the name is correct) at a neighboring Buford business address was super! I was grateful for his patience and help as we had been traveling for two days and had been super busy the last days before loading and driving to Buford. He's a great employee, you're fortunate to have him.

Mark Schollaert  |  Premières impressions 
Évaluation :
5

The woman wirking the counter was wonderful. The truck needed aa wheel alignment

Michael Ackerman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deniece Curry-Harden 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Atcherson  |  Expérience générale 
Évaluation :
3

Newer truck. Truck is old and ac doesn’t work correctly

jason loving 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony Richardson  |  Expérience générale 
Évaluation :
4

Merci.

Michelle Walkup  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hironobu Nishihara 
Évaluation :
2

I have pictures no clean bad no clean no accept poor condition clean 2 time.

Raimondo Gallo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA CAVELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Nigro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syneca Horton 
Évaluation :
5

A Dropbox for after hours.

Jasmine Hammonds 
Évaluation :
5

There were some occasions when dirt/ debris was on the floor. Also, the elevator was out of service. But, overall I give it 5 stars.

Giselle Remy-Bryan  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor Sharkey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON Gill  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria Lopez 
Évaluation :
2

Informed facility that I moved from GA and would not be back for the items in my storage unit. This notification was ignored and I continued to accrue charges. My unit was auctioned off for $381,6 and I'm told I owe a balance of $258.25. I was paying $129 per month. The notice was given via email and over the phone. My charges should have stopped upon notification. Up until the notice was given my storage fees were paid. I will notify and advise everyone not to use your company.

Quintin Daniels  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Terry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dylan swift  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia Whitehead  |  Expérience générale 
Évaluation :
1

Front Desk was very rude. I came in very nice and positive just to be met with an attitude by Lauren Cantrell!!! She extremely rude and nasty to paying customers.

Keosha Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY PEARLMAN 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christina Harbin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanne broussard  |  Expérience générale 
Évaluation :
4

Nothing that i can think of.

Reginald Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN TU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TABATHA COLEMAN  |  Premières impressions 
Évaluation :
5

Great job Uhaul!

Jason Hamby  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darren Carroll 
Évaluation :
5

I wanted to definitely make sure I give accurate feedback based on my experience. Staff members have been very awesome and very polite to me and helping me with my storage needs. I would highly recommend coming here to be able to securely put your stuff in a good location if you're in the middle of a move or dealing with in between housing there's quite a few that I would like to be able to give credibility to there is a worker. I really adore that works here as always been helpful along the way to Talara as well as Danelle who I dearly mis as she is no longer there. I will definitely be recommending my colleagues and friends to U-Haul for the storage and moving needs. Thank you guys so much for everything you've done for me and moving forward looking forward to doing business with you in the near future

Ty Ruth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Brooks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jermey worthington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal Ortiz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaVon Joseph  |  Expérience générale 
Évaluation :
5

Employees late to open both days. ( pickup and drop off) Truck had over 50 pieces of cardboard in the back. Had to clean it out before leaving the location. Passenger side of cab had mud all over. Not a good experience.

alvin weatherford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ketankuma gangani 
Évaluation :
5

Lauren was very helpful and pleasant during the whole process. Thanks, Blessings

Alton Scott  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole Mendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert Pinckney 
Évaluation :
5

All the stag was friendly. Even Travis L. assisted when the gate code at mall of ga didn't work. He was very hands on when it came to taking care of his clients

Regina Knighton  |  Expérience générale 
Évaluation :
5

Merci 

oksana andrusevich  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abner Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Williams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diane voss  |  Premières impressions 
Évaluation :
5

It's perfect

Faustino Pena-Cedeno 
Évaluation :
5

Keep up the traditional way of doing business.

Jerome Reeves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUGUSTUS SULLIVAN  |  Premières impressions 
Évaluation :
5

Travis is amazing and I can't thank him enough

Shaniece Brunner  |  Premières impressions 
Évaluation :
5

Thanks for maintaining a great facility, it’s clean, safe, and well staffed with friendly managers!

Mike Gemmell  |  Expérience générale 
Évaluation :
5

Manager was very helpful

DONALD LINDSAY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASITY CASTLE  |  Premières impressions 
Évaluation :
5

Cab of the truck was extremely dirty. Truck was a bit tired.

Craig Oehring 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitnee Lawton 
Évaluation :
5

Very helpful and professional.

henrietta singleton  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAPHANIE KELLEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Chirinos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dekayla Haulcy  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and courteous

Bisoondat Macoon  |  Premières impressions 
Évaluation :
5

It was a pleasant experience for the 3 years I was there. It was a pleasant experience for the 3 years I was there

Joe Carter  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Shull  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OKSAUNA BENNETT  |  Expérience générale 
Évaluation :
5

make sure the rental trucks are in their best condition. the truck I rented apparently still hadn’t been fixed properly (A/C) plus the transmission needed addressed as it would stick in a gear and not properly shift into the next one.

Todd Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mik Nowak  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sue eley  |  Expérience générale 
Évaluation :
5

Zachariah was super helpful and professional. Great Uhaul representative. Merci!

Larry Ezell 
Évaluation :
5

I cannot express my gratitude in words. I was highly satisfied with the service I received from the Buford uhaul located by mall of GA. 3556 Buford Dr. Cantrell (for the truck rental) and the gentleman that closed out my storage unit was absolutely amazing. I mean I was blown away with their service. Big difference from the location down the street which by the way is absolutely terrible! I appreciate Cantrell and a the gentleman that move out of my storage his name started with an N I can't remember it but my God they are great employees and truly an asset to the uhaul company. Thank you both for such OUTSTANDING service! God bless you both in all your endeavors!

Waneka Taylor 
Évaluation :
2

Rented a 10' truck. The cab was extremely dirty, grimy. Steering wheel cover was off so the soft padding was what you needed to hold on too. The inside windows where very dirty. The outside windows has some sort of film on them. Not sure what it was, but did not come off with wipers. Had to clean windows before I could begin my trip. Seats where dirty and grimy. Very disappointed in the condition of this truck. I've rented from U-Haul before and never had this experience. The facility I rented from was very nice. I never would imagine U-Haul would allow a truck to go out in this condition. Not a very good representation of your company. I would only recommend because of location.

Laurie Velandia 
Évaluation :
5

Great location, very clean and well kept, and the office staff was extremely courteous and helpful.

GREGORY SHUMEYKO  |  Expérience générale 
Évaluation :
5

Talera and Zachariah were amazing! Super clean store!

Zachariah Henry  |  Expérience générale 
Évaluation :
5

Great customer service!!

Duane Brown  |  Online Move In 
Évaluation :
5

Get better trucks at this location, this truck was so OLD the a/c was coming in and out, it's very squeaky and the cardboard that is in the truck was anything but clean. For the price that I paid I expected better than that for the 2 hrs that I had it. Your other location on Buford dr has much better quality trucks for the same price

Jacqueline Dazzo 
Évaluation :
5

Travis was awesome, he answered my many questions and was nice and courteous.

Danny Hall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE ANDRADE 
Évaluation :
5

I was pleasantly surprised when I got a first mount for free, that's a very good idea from U-Haul. Certainly for future when I'll need a storage space I'll ask for them service. Also I used them truck for moving my stag . Thank you very much U-Haul !

Mircea Stanus  |  Expérience générale 
Évaluation :
5

Excellent customer service

david bidot  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aja Bauer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Miller 
Évaluation :
3

Besides the rent going up 3 times in less than a year I also got stuck in the elevator for 20 minutes. Most of the staff was great (2) young ladies that worked there where pleasant and accommodating (1) woman i opened my account with not so great!

John Labarrie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill spellman 
Évaluation :
1

I called in to reserve storage however the person made a mistake, however I sympathize because no one is perfect. My pick up date for truck rental was July 11,2022 and I was traveling from Florida to Georgia on July 13,2022. However the mistake was that the storage move in date was placed to July 11,2022. When I got to the storage facility they said that there is no reservation for me. I showed the reservation number and then I and one of the staff member realized that the date was for the 11th and not the 13th. Their office was closing at 7 and I got there 6:30, I then ask what can they do to help I guy said he would have to rebook a storage and told me the cost, I then told him my rental qualified me for free storage for one month, he told me that since I'm not dropping the truck off there I can't get a month free. However after that he then said that he has no storage available and what he has is reserved for other people and that he will check the neighboring store to see if they have anything and he said they don't. By this time I was very frustrated. I asked if I could leave truck there overnight and they said no I would have to park at Walmart. So I had no storage and no where to park the truck with my belongings. Also I had paid movers to help me unpack and had to send them away because I had no storage. The store manager on duty at the time dealt with my wife and I very coldly and unprofessional and he also lied to us. I then proceeded to call Customer service and was transferred twice till I finally got someone who could help 42 minutes later. I spoke with a guy name Nicholas who was very very very nice who told me that one thing I can do is to use the uhual website and go to rent now and I was able to get a storage at 3556 Dacula Rd, Dacula GA. Also there was spaces like that at the storage I went to first which is 3804 Dacula Rd, Dacula GA. The manager at this location is very very very unprofessional and has no sympathy for his customers.

Ah keel Lee  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Shull  |  Premières impressions 
Évaluation :
1

Unclear Experience The customer service at this location was honestly displaced. Policies unclear, No Walkthrough on truck, Transaction process very unclear, the Contract for rental is not explained in any detail. The first associate we encountered upon arrival didn't even leave her chair during the entire interaction except to pass us an item that was behind the desk. She just told us "the truck is parked over there" and nearly forgot to give us the keys. She never went outside with us. We were due a $14,99 refund because we cancelled some items we no longer needed. (Which still has not posted). Outside of the rental office there were some raggedy mattress carts with large signage saying "Free courtesy use of U-Haul" "pay $15 if you don't return" nothing more, nothing less, no additional rules explained. So, being that they were not in the rental area and sitting outside an unlocked door we rolled one onto the truck. There was no walkthrough to operate the 20 ft truck or explain anything pertaining to its operation. No hazards, no warnings, no safety tips. Just a girl sitting in her chair with a bland attitude. After not being able to use cash (in the morning) or the original card which the deposit was paid from, we had to pay with another card. If we used the same card we would have to pay an additional $100 deposit to get the truck, not $80 to account for the deposit we already made. This policy was never shown on paper. The total came to $89.92, and we were asked to bring the truck back with 1/4 a tank of gas even though we only received it with 1/8. Upon arriving to return the U-Haul at 6 pm, 30 minutes early, we forgot a $7 furniture dolly at our house about 2 miles away so we went to retrieve it. By the time we returned the two new associates there had authorized another refund without our permission because "they checked us in too early" without the small furniture dolly, which we notified them we were going to retrieve for a short moment before we left. Everything else in tact, all of the equipment was returned including the truck with extra gas (with 2022 summer prices), there was no reason to believe we were lying, especially considering we had already overpaid for everything that morning. The refund they processed with even notifying us was for $30 less than what we paid. Only $61, then upon returning with the dolly in no less than 10 minutes, after we found out that they tried to refund us, they charged my card again for the previous total price which we had already paid plus an additional $15 because we took the mattress dolly that was outside the office "without their permission"? After asking them about the signage they said they didn't know we took it until they saw it on camera and that we were not supposed to take it. Despite no proper explanation or signage indicating what they said I let them use their defunct logic to keep from making a stir. So now my account is emptied thanks to their blunders, and then the transaction they are trying to make to cover the cost of the order is declined because the money (which we already paid) is gone, and the refund they processed unauthorized was not posted. Then they try to overdraft my account for $61? We don't even know why the price has changed nearly 4 times. Then they tell us we cannot leave until we have paid them? So then we have to spend $71 in cash to close the order and the mattress dolly is not represented anywhere on the receipt. We have had a truly grueling experience and now we are out of over $150 for a transaction that should have costed $61 dollars flat after my gas credit of $23,4 for bringing the truck back over fueled. Today, I awake to find that not only have none of the refunds they owed posted to our accounts, but they are no longer represented on the transaction list for my account. This leads me to believe that they canceled the refund after we left. It is no longer pending. We have decided to handle this situation through our bank given the unclear behavior of the associates at this location. Truly saddening.

Sharon Rich 
Évaluation :
5

s/o

Stephen Poindexter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hamza Dar 
Évaluation :
5

I was very well attended ans very clearly answered and explained all my doubts

Randy Wars  |  Premières impressions 
Évaluation :
1

We had several items infested by bugs. We had to throw away a newer mattress and box spring. When asked the staff - their response was if we purchased the insurance... we pushed and it was escalated to the manager but we never heard anything back. Unacceptable for the amount of money we paid every month - especially with the recent price increases. We will be leaving negative reviews on google and other sites for this facility.

RAZVAN PATACA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA RUTLEDGE  |  Premières impressions 
Évaluation :
5

Great help at the front desk and spotless facility! Very satisfied.

GREGORY SHUMEYKO  |  Premières impressions 
Évaluation :
3

This wasn't the original place I reserved the truck. I am not happy with the customer service I dealt with over the phone until I spoke to Gabriel. He was helpful and got us a truck reservation quickly thankfully.

Erin Olsen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikko Lee  |  Expérience générale 
Évaluation :
5

We would recommend Uhaul storage to family and friends. The staff was always helpful and kind.

Rose Grant  |  Expérience générale 
Évaluation :
5

I like to thank y'all for everything you done for me and your staff. Toni Hudson

Toni Hudson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy Leonard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althea Hart  |  Expérience générale 
Évaluation :
3

I moved out before my due date and no partial refund

Juan baez  |  Expérience générale 
Évaluation :
5

Friendly staff , but the manager Danielle Hall if I remember her name correctly went above and beyond when I had an issue where I didn't like the second storage unit , she is on top of her game very professional and great at her job ! Thanks U haul for making my move easy .

Cat Dellas  |  Expérience générale 
Évaluation :
5

This storage facility and staff exceeded my expectations. I would highly recommend this location to anyone seeking storage in this area. The staff are phenomenal!

Dennis Baxter  |  Expérience générale 
Évaluation :
5

Superior customer service from the office female on duty. I think her name is Tayala. (I know I misspelled. Her name). She made the difference in me making the choice to rent storage there.

Bernard Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haifaa mahdi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yeong kim 
Évaluation :
1

You should not charge customers for additional time within the initial 24 hour period. It disincentivizes people from ever requesting a shorter rental period. Moving forward I will ensure any rental is always for 24 hours, even if I only need it for a short period of time. I have never been charged this way before at other locations, and I will likely never rent from this location again.

Sherrell Pyatt 
Évaluation :
5

Excellent customer service 10-star

Udodiri EZE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Pekich 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan Diaz 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Debra Hebator 
Évaluation :
5

The young lady who assisted me was super helpful. She explained everything and made the experience easy and fast.

tykesha anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Jefferson  |  Premières impressions 
Évaluation :
5

Rien

Latira Barnett 
Évaluation :
1

Starting with my reservation from fl to ga the truck was dirty going down the road brakes squeaking not impressed at all next time definitely not using uhaul ever again

Leonardo Gerena  |  Online Move In 
Évaluation :
5

Office personnel were very helpful, friendly, and knowledgeable.

Wendy Tolleson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS MILLIGAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oluwakemi Dada  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ioan heredea  |  Expérience générale 
Évaluation :
5

Outstanding. Employees nice and professional

Ronetta Wages  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD VANCE 
Évaluation :
5

Easy, clean and convenient

Tairo Bravo  |  Expérience générale 
Évaluation :
5

Building didnt seem as clean as the storage area in the main building.

Yselle Thomas  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hongyuan Zhao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Tuchschmidt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Dooley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Hoekstra  |  Premières impressions 
Évaluation :
5

Quick and prompt!

MICHAELINE TERRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Ortiz-Mills  |  Expérience générale 
Évaluation :
4

Staff just kept stopping to help everyone else

DAPHANIE KELLEY  |  Premières impressions 
Évaluation :
5

The storage facility is very clean and the staff members are always helpful when you need help

Ramlat Boamah  |  Expérience générale 
Évaluation :
5

Very helpful with a last minute need to rent a small truck in a pinch. Very customer service friendly!

KENNETH DOWDY 
Évaluation :
5

Lady I spoke with on the phone was great

Ronetta Wages  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael Rivera  |  Expérience générale 
Évaluation :
5

The young lady at this Buford location where I picked up the van was very pleasant, knew her job and was super sweet. I will definitely rent from this location again I can't say that for all locations because I have had some bad experiences at other locations. I this Buford location does not have a van available I want be renting that day.

PATRICIA PARKER 
Évaluation :
5

Young lady at desk very kind and attentive,friendly.overall good experience

SHAWN MORRIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xiuhai Xue  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selina King  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery Chappell  |  Premières impressions 
Évaluation :
5

The cashier and assistant manager was very helpful and friendly.

Kiera Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Hisle  |  Expérience générale 
Évaluation :
3

Staff was very polite and helpful, however many times I tried to use the gate after hours and it wouldn’t open.

Danielle Woodie  |  Expérience générale 
Évaluation :
5

Had a minor issue with gate key not working but quickly resolved

Monique roman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Medders  |  Expérience générale 
Évaluation :
5

I've been renting a storage unit for six months and they have been great. Additionally, Danielle and her team have been outstanding in meeting my truck rental needs and packing materials. The group is professional, dedicated and knowledgeable. Extremely accommodating store. thanks to everyone at this store.

RICHARD LEGER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni Hudson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE STARLING  |  Expérience générale 
Évaluation :
2

Concerns: I asked when we moved in if rent ever increased and how it worked and was told unit rental never went up. As of this year; all 4 units I had at this location had price increases so this is the main reason we are closing. We moved from cube-smart to avoid this way of storage business. The Access doors to building were not wide enough for our usage, has an uneven pavement that makes usability less than desirable. We did witness one couple having sex inside of unit and also an outside unit is occupied by street racers possibly and they have scared us off of the grounds more than one time; very suspicious activity inside our building (our building unit; 5087) that we would HIGHLY suggest security and monitoring. It is obvious that they and their suspicious-invited guests are there. On closing of unit 5087; the office staff was away during hours, closed due to possible no staff and sign read for us to visit neighboring U-Haul in same city if we needed truck rental or new unit, then we called 1800uhaul to report we had unit clean and needed to close and was told we HAD to close out unit in-person to sign close out required forms. Was able to come to office the next day to close out in-person as indicated and we did not have to sign just gave a verbal request and showed picture of unit cleaned and emptied. Positives: Building kept at great temperatures, no signs of insects, overall clean and lighting okay. Staff at store always professional. In Summary: Thank you for your service to our family. We appreciate the hard work invested by management and most of the staff that have been professional with us there. I know some offenses may be outside of your control but you need to know that price increase and our concerns of the security risks is the biggest 2 reasons for us closing this unit. We have 3 other units that we will be closing soon because we need a safer option when visit our storage units. I would suggest watching/monitoring cameras so that you may call-in suspicious activities that are happening at this location. Thank you again.

Coley Capell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON MURPHY  |  Expérience générale 
Évaluation :
5

Only changes I would make is the access hours. If a person has up to date access then they should be able to get to their storage at any time. Or at least up until midnight

KEITH LEONARD GADSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Dennard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY WILLIAMS  |  Expérience générale 
Évaluation :
3

The seat belt was missing , couldn’t let anyone ride in the vehicle I should be refunded some money because of the inconvenience, it took me longer than usual to finish.!!!!

Patricia Bulls  |  Expérience générale 
Évaluation :
5

Everything was GREAT!!

frank magee  |  Expérience générale 
Évaluation :
5

Big space

Tera Thomas  |  Premières impressions 
Évaluation :
1

Second time sent My father died and hospital bed and hoyer lift in 5039 Asked for one day grace as quin house donation was picking it up the day after the $95 was due Lady on phone at major phone line, lady on phone at location and lady at location refused a one day grace I closed the account at 8:30 AM the day after I paid the $95 dollars allowing them to re-rent it No humanity in this decision I paid 3-4 months and always on time and never late Enjoy the extra months rent

Kathryn Ervolino  |  Expérience générale 
Évaluation :
5

Amazing staff

KAREN BOWERS  |  Premières impressions 
Évaluation :
5

The facility at U-haul Moving & Storage at Hwy 124, 2040 Scenic Hwy N, Snellville, GA 30078, was not helpful, they didn't have two 10x10 units, which is what I reserved. They called the Bulford facility and made a resveration for 10x20, which I needed for the 26' truck. I was told they didn't have a 10x20, only a 10x15. So I made a decsion to use the 10x15 and pursue another facility. The claused me stress, gas, and time.

Ismael Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wang Xin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Wingo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Loden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temekia Reese  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY WILLIAMS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Diaz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hammond  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Summerfield  |  Premières impressions 
Évaluation :
4

When I booked the truck rental and unit rental through the 800 number, they messed up the entire reservation, and I had no unit rental at all. I was very aggravated!!!

steven cohen  |  Premières impressions 
Évaluation :
4

I didn't really like the online process. The account is under my name because of all of the information needed to secure the space. The unit management will be transferred to another person once we can get it straightened out, but it inflexibility of the system prevented me to do what I intended. When is it ever necessary to get an image of both sides of a driver's license, for example? Once we were registered for the space, the communication from the system and the space were all excellent. The people I spoke with were also helpful.

Timothy Berger  |  Online Move In 
Évaluation :
3

The reason I say average, has nothing to do with the Buford location, Its the location at 4211 Mcever Rd Oakwood Ga. I had reserved my truck AND a unit 2 wees prior to moving. But when I went to the office, Josh told me there was no unit!! It really put me in a bind and had to move my stuff out of my way to the Buford location. Josh was "supposed" to discount the price of the truck rental but I didnt see any discount. I had reserved a ground floor unit at that location , a mile from my home. But instead, I had to movie 15 miles out of my way, to a 3rd floor unit. Just goes to show you people dont care about their jobs or helping these days. Other than that, the experience was stressful!

Debbie Smith  |  Premières impressions 
Évaluation :
2

The staff at the two Buford Dr facilities are terrible people and unprofessional. The manager keep changing the rental policies, just the other day, I was told by the Buford Dr facilities, that now even with a credit card, you must have a contact that can be reached by phone. I was discussed and went to the Lawrenceville Swanson facility, and they did not ask for such ridiculous requirements, just a contact phone.

RONALD GOVAN  |  Expérience générale 
Évaluation :
2

You guys keep changing me to much money 💰 and did not care to change the date like we ask you to that made it hard to pay when your SSI check comes ones a month.

jeramus walker  |  Expérience générale 
Évaluation :
5

The young lady was extremely professional and very nice . Thank you very much !

tim mccormack  |  Premières impressions 
Évaluation :
5

The two young lady's in the office are very nice and respectful

MARK DAVIS  |  Premières impressions 
Évaluation :
1

My furniture had mold and and was fill of spiders and spider webs. I will never use this facility again, we were so disappointed.

Laishawn Dupont  |  Expérience générale 
Évaluation :
4

I do not think it's fair to have to pay a full month's fee for 2 days of service, as you don't process refunds on move out.

Kimberly Rhoton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BLITCH  |  Expérience générale 
Évaluation :
5

Good service

ricky dillard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Ward  |  Expérience générale 
Évaluation :
5

Great experience. Office staff, especially the young college age girl was super nice to deal with. Wish I could remember her name..

Jerry Ledford  |  Expérience générale 
Évaluation :
5

Good customer service, manager was very professional and communication is on point. Good job!

Michelle Gordon-Walker  |  Premières impressions 
Évaluation :
3

Only have single door load and unload for climate control storage - this is not realistic, we had a couch and treadmill that would not fit they the single door to store.

Sharon Hendley  |  Premières impressions 
Évaluation :
5

Very friendly and helpful.

Perry Tompkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Aceto  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Hamilton  |  Expérience générale 
Évaluation :
5

Danielle and her staff were very friendly and accommodating. The process was quick , easy, and professional. I will use them again on my next move.

Teresa Brewer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn irvin  |  Premières impressions 
Évaluation :
5

Convenient, clean and friendly.

John Labarrie  |  Premières impressions 
Évaluation :
5

Excellent

Carol Hannah  |  Expérience générale 
Évaluation :
5

Great service every time!

Calvin Westmoreland  |  Premières impressions 
Évaluation :
5

EXCEPTIONAL!! The front desk attendant went above and beyond.

Adetola Adeniyi  |  Expérience générale 
Évaluation :
4

I have a small problem to resolve today and will be in to fix. 1. The storage I reserved online is not big enough 2. My credit card was left in the store and the location was closed by the time I came back up from checking the unit. I called the store number to leave a message and was transferred to customer service where they reserved me a bigger unit, over the phone. The young lady who helped me at the counter was very efficient and I hope this can be resolved quickly this morning. Kimberly

Kimberly Rhoton  |  Premières impressions 
Évaluation :
5

I reserved a first floor 10 by 10 climate controlled unit a month in advance online. I left Florida at 4 AM to be sure to make office hours. When I arrived, I was told there was no more climate controlled units and my only alternative was a non- climate controlled one. When I explained this was unacceptable, the receptionist was amazing. She walked around the entire climate controlled areas and found one with a tag saying it was clean and ready but was not yet updated in her computer. Amazing service and commitment!!! She helped us find the easiest path to unload and was helpful in every way humanly possible. As she was so great, I apologize for forgetting her name, but attribute this to my exhaustion.

Walter Offenhartz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ophelia Minikon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayla Freeman  |  Premières impressions 
Évaluation :
5

I was in the facility many times. I was the to rent trucks but securing boxes for my move. The staff was always helpful and went out of their way to fill my needs. The assistant manager was promoted the second day I was there and she definitely deserves it.

John Gualdoni  |  Expérience générale 
Évaluation :
4

The reason to rate above average, because the traffic there is terribly busy!

SU LEONG  |  Expérience générale 
Évaluation :
1

People were always rude and never had enough staff attended

EDGAR CORREEA-GONZOLEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Calcano  |  Premières impressions 
Évaluation :
5

I have had the unfortunate luxury of moving state to state and around due to my work . You all know how painful it can be ... but what a breath of fresh air when I met Danielle and her team at this facility. Been with them for over year and 6 months Its new, its clean, its well kept, the staff is helpful, nice, always willing to accommodate. They actually "call back" when they say they do. This is probably the 5th time that I have used a storage facility and I have never felt compelled to write a review until here. They deserve the kudos and just wanted to share my experience with others. One last note, I went a note stating we are leaving as I am moving into my new house. On past experiences, Id have to go back.. do a walkthrough with staff and make sure it's clean, etc. This time - They did this for me, I didn't even ask. They called me stating they saw my space, it was clean. Sent me an email with my final receipt without me even asking , thanked me for my business. Amazing. What more can you ask for?

Zamen Au  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Spaulding  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bagmary Orta  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Kendrick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark White  |  Online Move In 
Évaluation :
3

Storage facility is clean/well maintained. Customer service gal was friendly. We were supposed to also pickup a 15' uHaul truck from this location and they failed to tell us until we arrived at the facility that it must now be picked up in Oakwood, GA (15 miles away). This caused our moving to be very chaotic and not go as planned.

Gina Saindon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kianna Body  |  Premières impressions 
Évaluation :
1

They did not want to reimburse me my money back after I told him that I wanted to verify that the trailer would fit in a 10 x 10 x 10 would not recommend the spa had a great experience before but not with the staff there

Victor Romero  |  Expérience générale 
Évaluation :
3

The workers were very friendly and tried their best to be helpful. However, they were not well trained, so the process was a disaster. I understand that you have to hire new people and train them, but they should not be allowed to work with the public alone until they are fully prepared to do so. That was not the case. One of the workers had a better idea of what was going on but couldn't handle two customers at one time. It took over an hour to rent a unit, and still was not done correctly as now I have to go back again to sign the contract that they never had me sign originally. The other customer next to me was there longer than I was trying to rent a unit. The staff was very nice and apologetic, but it was still a very frustrating experience to say the least.

Lauri Springer  |  Premières impressions 
Évaluation :
2

Everyone there Sunday was nice , but it was a nightmare . I was directed to another facility to get a truck and then redirected back to the one by the mall but it was chaos because no one was educated on how to get things done efficiently . One person was brand new and the other was partially new , I went there 3 times that day and it was horrific because they were extremely busy and didn't have enough help . I do like the facility because the other African American young lady always goes above and beyond to help . This day she was helping them over the phone but it still was a very horrendous experience . If I was not I a desperate need to move my things I would have walked out . The other facility in front of the Walmart is worse , they are lazy and does not ever try to help you there , I try my best to truly avoid that one at all cost . The manager needs to be replaced or needs to be educated on how to run these stores correctly . This was the worst experience ever dealing with an storage facility in my 43 years of living !!!

MELISSA JONES  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh Legg  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Parkman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORRIN JACKSON  |  Premières impressions 
Évaluation :
5

It was great. I just didn't think I would find a home and close so quickly.

Xuan Nguyen  |  Expérience générale 
Évaluation :
5

I dealt with three different people and they made me laugh and helped with all my needs and we so kind. I would totally recommend to anyone..

Tiffany Gosnell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Nolan  |  Premières impressions 
Évaluation :
5

Great service never had an issue.

Erica Muckle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma Phillips  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne Grifffin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Juarez  |  Premières impressions 
Évaluation :
5

Loved the staff

Logan Sawers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich Leksander  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Thorpe  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD GOVAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Taylor  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle bryan  |  Premières impressions 
Évaluation :
5

Danielle, Cody and Ali were always so nice. I rented a storage unit for 9 months and always had great encounters with these three. Great staff and great customer service! If I ever need storage or moving supplies I know where to go.

matthew parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Johnson  |  Premières impressions 
Évaluation :
4

The experience was every thing that I expected.

George Widdows  |  Expérience générale 
Évaluation :
5

Talara Harper was AWESOME!!!

frank magee  |  Premières impressions 
Évaluation :
5

Easy and efficient

Craig Evertsz  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxana Munivez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Bullard  |  Expérience générale 
Évaluation :
5

The woman working the desk, Talara, was friendly, confident, courteous and kind. She will go far and I would hire her in a heartbeat to work for any company I'm associated with. It does not matter how good your company is if your first point of contact person is incompetent or unfriendly. She was incredibly helpful to us in the midst of our stressful move.

Tom Philips  |  Premières impressions 
Évaluation :
5

Thank you!!!!

Joyce wakefield  |  Expérience générale 
Évaluation :
5

Very professional and friendly; the units are very clean: also a very good location; pricing is reasonable

FREDERICK TAYLOR  |  Premières impressions 
Évaluation :
4

The only thing I don't like is that apart from my contact information, uhaul also asked me to provide many other telephone contact numbers and other mailing addresses! I was then forced to rent a small warehouse with a friend's address. Makes me feel distrustful. Do you treat me as a crime suspect or something similar?

SU LEONG  |  Premières impressions 
Évaluation :
5

The only bad thing was the mothballs smell. It was overwhelming. One of the people has several storage rooms and she has mothballs and I know that is not your fault but you might want her tovcut back or get rid of them

Judith Uetz  |  Expérience générale 
Évaluation :
5

Both staff members were very polite and service with a smile. I just hate to see unhappy customer service. Not here. Thanks for helping make a move more pleasant.

donna tincher  |  Expérience générale 
Évaluation :
5

I had a good experience with the staff and access to my unit. I selected a drive up unit so I didn't have to walk inside the building. The downside to that is its outside so there was dust on some of my items.

Carolyn West  |  Expérience générale 
Évaluation :
5

After frustration with getting no help over the phone I walked into a location on Buford Ga and the manager there went beyond and above to make sure I was happy. Because of manager like her I would recommend Uhaul as a place for storage and moving.

olivette walker  |  Premières impressions 
Évaluation :
5

Ms Tyler the employee on Burford Hwy location was the bomb. Her personality, her professionalism, her helpfulness was top 100. If employers could have 10 of her customers service would be fantastic. My husband and I enjoyed this storage place from day one. When we checked in from moving here from Wisconsin Danyell the manager was great also. Thanks again.

VICTORIA BROOKS  |  Expérience générale 
Évaluation :
5

The person helping us was amazing and made it sob easy to rent the place.

Rajdeep Chahal  |  Premières impressions 
Évaluation :
5

Everything was great, the one problem I wanna bring to your attention is that I reserved a 10x25 unit and even on my receipt that I was given at check in says 10x25 but unit 1001 is most definitely not 10x25.

Luis Velasquez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad Boswell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Lehman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty Rider  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliet Bernardez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kim  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

CHARLES JOYNER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerroid Miles  |  Premières impressions 
Évaluation :
5

Great clean facility

Hardem Bonheur  |  Premières impressions 
Évaluation :
5

Talara was very helpful, knowledgeable, understanding, cheerful. She is excellent in customer service.

Tina Vakharia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel pizarro  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Awe  |  Premières impressions 
Évaluation :
5

Manager Hall was great. Wonderful experience with her.

VICTORIA BROOKS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Collette  |  Expérience générale 
Évaluation :
5

Very professional

Thomas Gordon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Carver  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliet Bernardez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle Edwards  |  Expérience générale 
Évaluation :
5

Outstanding service by this facilities employees. We are very appreciative.

Thelma Phillips  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Harris  |  Expérience générale 
Évaluation :
5

Great location and staff were terrific. The young lady was so helpful and made me feel valued as she remembered my name when I came in. Danielle was great and she will make sure she gets you the best deal in town. You will love the cleanliness of the facilities and the rates too!

Chris Robinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos nava  |  Expérience générale 
Évaluation :
5

Thanks

ahmet bircan unsal  |  Premières impressions 
Évaluation :
5

v good experience. All employees have been awesome. Only thing is computer would not work for a long time & several people waiting in line b.c sometimes it worked right & sometimes didnt when taking a payment.

Nellie Ramirez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY FLOWERS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda fouche  |  Expérience générale 
Évaluation :
5

Alan was extremely helpful and friendly. And very knowledgeable about the facility.

william anglin  |  Premières impressions 
Évaluation :
5

I had the best experience with everyone I came in contact with. Thanks to every one!

Warren Wilkins  |  Premières impressions 
Évaluation :
5

I saw a green snake at the cub and a some roaches

Ginou Porcena  |  Expérience générale 
Évaluation :
5

Danielle Hall, the manager, was above and beyond what we expected. I sent email to inquire about 10x12 climate availability on a Sat and got a response within 10 minutes. Difficult move from South Carolina was made easier with reserved (2 adjacent 10x20) units accessible to tractor trailer through her. Move in was easy and streamlined. You could tell she really cared about her facility. Clean and easy access to building and storage units (climate controlled)

richard cullen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE JOHNS  |  Expérience générale 
Évaluation :
5

Great and friendly customer service

Judith Madet  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page