Customer Reviews for U-Haul Moving & Storage at Mcphillips

Évaluation :

5

Brake issue was reported to personnel

Évaluation :

5

Exceptional experience! Exceeded my expectations! Thanks

Évaluation :

4

The original pick up location that I was told to go to (797 Jarvis Ave) was completely abandoned so we drove around to the nearest uhaul location and the staff there were very understanding and accommodating and allowed us to return our truck there instead. Uhaul needs to keep updated records of functioning locations…

Évaluation :

5

provide locks for trunk

Évaluation :

5

We picked up at 7 right when it opened and the woman was very nice and had good energy for it being so early. Drop off was mid day and they were quick

Évaluation :

1

No one was there to help

Évaluation :

3

The drop-off location was fine, other than when I mentioned that I gave you back a vehicle with more gas than when I picked it up, the response was "We don't give rebates on gas". This is frankly, unacceptable. If your company isn't going to be responsible enough to fill up a tank or have the equipment in the vehicle, why am I on the hook for giving you free gas?

Évaluation :

5

Thanks again to Krista and the team at McPhillips Uhaul. We would never consider anyone else. Thanks again for you amazing work!.

Évaluation :

5

Always go to the Winnipeg McPhillips U-Haul location. Krista the general manager there is great! Will be back.

Évaluation :

5

Above and beyond service. Actually after business hours, the workers were still willing to help me. Very kind, friendly, and compassionate. How wonderful. Thank you, wishing I could add your name to make my sincere gratitude more personal., just as I mentioned in my other review. What a great business's. All my needs where taken care of. I am one happy customer.

Évaluation :

5

Krista was very polite and helpful. So far this was the best Uhaul location I ever visited.

Évaluation :

5

Nothing. Everything is perfect.

Évaluation :

5

As usual, Krista and the team comes through! I have a last minute need for a trailer and is really to go as soon as I arrive. 5 mins in and 5 mins out. Merci encore!

Évaluation :

3

requested pick-up at Century location, booking changed to McPhillips

Évaluation :

5

Check the locking system on the back door. I had difficulty opening it with a key after I realize the fob doesn't work for that door. Otherwise, great van. Thanks. Dan

Évaluation :

5

Great customer service!

Évaluation :

4

Have extra set of keys. During moves things can be misplaced. Should only have to pay for an extra key not the whole lock. And just switch up the padlocks frequently which shouldn't take any time at all in their daily tasks. Just a suggestion.

Évaluation :

5

I do wish there would be a user's manual available to be read prior to driving the vehicle. If fhere was, I wa unaware of it and was not advised of it.

Évaluation :

5

Great place, awesome manager

Évaluation :

5

Was mislead about pricing and value that was given…mostly about KM to return location that was 4 hrs away further than originally budgeted. I was assured enough extra mileage was included…and it was not and costed me an extra $150…disappointing

Évaluation :

5

The staff is knowledgable and friendly. My move of goods from the storage locker went smoothly. I would recommend U-Haul to anyone.

Évaluation :

5

No thanks

Évaluation :

3

Employees were friendly. The interact terminals were very below average: very slow and have pen input. Truck is obviously American so that takes adjustment.

Évaluation :

5

Staff was very helpful especially Krista.

Évaluation :

5

Have it ready at pick up time schrduled it was burried in snow and an awkward position to back in

Évaluation :

5

We use U-haul all the time. 175 Mcphillips St location. I reserve the truck on line and when I go to pick the truck up they generally have everything ready to go. "Hiccups" I call them do happen but Kista and her team are very professional and helpful to work things out.

Évaluation :

5

I reserved a truck and car hauler about 10 days in advance of pickup. I flew into Winnipeg to drive the truck to Edmonton. The day before pickup I was told that no depot in Winnipeg had the truck and car hauler in the same location. I had to take a $40 taxi to a depot across the city to get the truck, then drive it back across the city to a depot right by the airport for the car hauler. Surprisingly, that depot had at least a dozen trucks of all sizes sitting there. I find this an example of poor logistics on U Hauls part, creating unnecessary expense and wasted time for me to shuttle their equipment around at my expense and time.

Évaluation :

1

Truck was assured to be operating and maintained. broke down twice during move Very poor response to help

Évaluation :

3

Have cleaner exterior & ice free mirrors /windows. Spent time trying to warm up the older uhaul van & scrapping the windows & side mirrors. After being fed up I finally just asked for the newer/cleaner one.

Évaluation :

3

Didn't have furniture pads I paid for in the truck, and no moving dollies available. Didn't get the $50 for not having all the equipment I had booked.

Évaluation :

1

The worst of customer service,especially the General manager.

Évaluation :

5

Very efficient. Ordered on line, completed in store. On the road within 15 minutes. Merci. 

Évaluation :

5

its complete. nothing to improve

Évaluation :

5

Everything was excellent . The staff was very profesional and friendly , I will for sure comeback.

Évaluation :

5

Wash the exterior of the trucks. Daily if necessary.

Évaluation :

5

after hours drop off using app is not user-friendly. I gave up. too tired to care

Évaluation :

3

Spent 2 hrs checking the truck side but problem was on the trailer side. Wasn't ready

Évaluation :

5

staff was verry friendly .

Évaluation :

3

Have 26 foot trucks available to 1 way from winnipeg. Don't offer a free trailer and then say sorry we don't have any.

Évaluation :

3

The lady working was helpful and friendly!

Évaluation :

4

Had to purchase a trailer. Light adapter might be a good idea to have adapters on hand for use rather than having to purchase them. Otherwise all good

Évaluation :

5

Return was particularly east. I parked and unhooked the trailer and the attendant was already there telling me I was checked out and good to go. Total of 5m on site.

Évaluation :

5

Needed to move a couch today. My trailer is parked at the lake so I opted to rent from Uhaul. Pick up, set up, and drop off was a breeze.

Évaluation :

5

I don't think customers have a choice. The manager was not in the premises and difficult to contact by phone. She ordered us to return the equipment to Winnipeg even tho we were located in Portage la Prairie, a few blocks from the local U-Haul. Incredibly disrespectful and inconsiderate.

Évaluation :

5

Yes you guys were very helpful thank you very much

Évaluation :

5

Tim & Krista (receptionist) we’re awesome

Évaluation :

5

The uhaul app is so convenience but not so friendly in returning equipment. Tried so many time still never figured out!!! Merci.

Évaluation :

5

Needs more signage’s the huge one

Évaluation :

2

Two expensive

Évaluation :

5

Great experience, thanks again! :)

Évaluation :

5

The staff each time I arrived from purchasing boxes and they carried to my car , to truck pick up to a last minute request for storage , I was treated with kindness and respect from knowledgeable and efficient staff!! Amazing experience and will highly recommend.

Évaluation :

5

The manager krista best customer service ever Awesome person

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

The downspout by the storage unit causes the unit entrance to be frozen and slippery.

Évaluation :

4

Everything was great, happy to be in the facility

Évaluation :

4

Had issues getting in to storage unit because of losing key and staff were no help and rude

Évaluation :

1

No one pick up the phone during office time. No one reply the email I called in to cancel the storage before the due date to avoid to pay another month. However, the staff cancelled my storage a week later, now Uhaul is charging me another month of storage fee plus late fee. I am very unhappy with this.

Évaluation :

2

Broken in to multiple times with useless insurance that didn't cover a thing !!

Évaluation :

5

Thank you for letting me use the storage for my personal belongings. I really liked it. It was all excellent, and the staff was very helpful and friendly. Keep up the good work.

Évaluation :

3

Communications about billing was very poorly conducted I called to cancel over the phone a few times with no answer to this location. No message responses Called main office in which they confirmed they cancelled unit Got another call this week after already cancelled stating they need payment . Informed person calling that I already cancelled with main office Totally lack of coordinated access. For this reason will not access this location again I do share though on a late evening a young man was present and was very helpful with me.

Évaluation :

5

There was only one staff in the store and she was amazing. She was very helpful and kind. I highly recommend. I use uhaul services often and will continue to because of the amazing staff.

Évaluation :

4

Was easy to move in and out, the staff were friendly and very helpful. Krista was just GREAT! Will definitely use Uhaul again.

Évaluation :

2

Climate control didn't seem very good. The steel footings for my east wall were rusty. I wouldn't store any furniture I cared about in that locker. Separately: I slipped and fell outside the office door when I came to do my move out, and the whole parking lot was pretty icy. Maybe throw some gravel or sand down. On the plus side, all the admin stuff was easy and the staff were good in person and on the phone.

Évaluation :

3

Tried to confirm my storage location info and I was sent to 3 different location. I booked online.

Évaluation :

4

I am happy with uhaul but I am disappointed that I never recieved the free month as promised. Krista offered to cover November in lieu of but I don't need storage for November. To resolve this I would like a credit to be put on my credit card. Thanks

Évaluation :

2

Worker I was dealing with messed up every step of the way. She assigned the wrong unit and we were trying to enter with our code but it wouldnt let us. We go back to tell her, she "fixes" it so we walk all the way over to try to enter our storage unit with our code... doesnt work. we walk all the way back again to tell her its still not working, she says she will meet us over there. Okay so now she tells us its not working cause she assigned the wrong unit so thats why the door wasnt unlocking. now i receive an email saying our rent is past due and im being charged a late fee... we dealt with her only two days ago.. paid for the storage unit that same day. So im confused as to why im being charged double rent for one month? I guess she must have messed up again.

Évaluation :

5

Very friendly and helpful. Staff are awesome and patient and made moving a more pleasant experience.

Évaluation :

1

I was stolen here :( I would like to get the insurance compensation.

Évaluation :

5

Very please, answered all my questions. Very helpful.

Évaluation :

3

The door on the storage compartment was too small and door broken. The staff was awesome though

Évaluation :

4

I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!

Évaluation :

5

Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.

Évaluation :

1

It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.

Évaluation :

5

Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome

Évaluation :

5

The guy that helped me was very friendly and helped me get what I needed.

Évaluation :

2

The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.

Évaluation :

5

l.love.everthing.thanks

Évaluation :

2

If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.

Évaluation :

4

The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.

Évaluation :

3

The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.

Évaluation :

4

When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn't. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10

Évaluation :

2

I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.

Évaluation :

3

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

Évaluation :

5

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

Évaluation :

5

I only stopped renting from you because I had received a free year somewhere else.

Évaluation :

5

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Évaluation :

5

The manager at this location is amazing! Thanks for all that you do!

Évaluation :

4

We liked our experience there.

Évaluation :

4

Would recommend to friends and family

Évaluation :

5

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Évaluation :

4

Very helpful

Évaluation :

3

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Évaluation :

5

The staff where very helpful and polite

Évaluation :

5

A very pleasant experience, helped by very knowledgeable staff

Évaluation :

5

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Évaluation :

5

.

Évaluation :

4

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

Évaluation :

3

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Évaluation :

2

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Évaluation :

5

The staff went above and beyond and were so accommodating.

Évaluation :

1

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

Évaluation :

5

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Évaluation :

3

message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Évaluation :

5

Very good service

Évaluation :

1

Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.