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EVELINA ECustomer Reviews for U-Haul Moving & Storage at Sample and Powerline
Testimonials From Recent Customers
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I really enjoyed my UHaul experience. The staff was always friendly and helpful and the site was always clean. if you needed help someone was always there to help.
JANICE M | Expérience généralewindows and dash were filthy. App and vehicle info were wrong. gas gauge was listed as full was down a quarter of a tank. mileage on app was listed as 16K but vehicle show 4K. cargo area was clean.
Bruce BBetter customer service!!! There were no smiles, no hellos. I felt like an inconvenience to them. The tech put a nasty knick in my bumper without even a sorry. He did give me info to file a claim. My order had a receiver and ball and get he tried to sell me a ball for $30. He didn't even look at my order.
Rhonda HEverything went as promised with this facility. Appointment kept and delivered when promised. Professional and courteous service.
Michael CStaff is on point an accommodating. Would highly recommend
Brian F | Expérience généraleExperience was great! I was automatically signed up for a monthly storage "rent" which was not applicable to me and aggravating to have to cancel. If I didn't notice I would've been charged. Not a fan of that.
Jennifer NAdam did a good job.
clay tI had a rental scheduled for pick up at 7:30am, which was before the 9am opening. I had a lady call mentioning that my original rental was not going to be available on time, and this location had a truck I could use, but it was 30mins away from the original location. I agreed to this, and she assured me I could pick up the truck early. When I arrived, the truck was unable to be picked up because they forgot to put the keys in the lockbox. I was forced to wait until 9am to grab the truck, which completely derailed the schedule for the day. After the location opened, a gentlemen opened the door, and did not bother to greet us even after we greeted him. When we walk in, the lady at the register had a horrible attitude, was incredible rude and unwilling to help. She did not want to help us so she passed us on to a manager, the guy apologized for the truck being late, and he mentioned he was in charge of locking the keys and he probably missed it. We were not happy that we were late, but he apologized so we decided to drop it. Once we go outside and ask questions to the guys getting us the dollies, he completely ignored every word we said and just proceeded to be rude and keep walking. I thought he did not hear me so I asked a question again, he looked at me and walked away, told the previous manager to come to us instead. This is ridiculous, utterly unacceptable and just shameful of uhaul to have people working like this and representing the company. People in this place act like they are doing us a favor, and not like they are providing customers with a service. I do not expect to have a red carpet waiting for us, but some basic courtesy would be nice, specially after the truck being 2 hours late and us missing the deadline we had originally.
Hector MThe attendant very stupid
ELEIELSON PI spoke to three different people throughout the course of setting this up and all were lovely and informative! Got the help I needed and appreciated their kindness!
Dannine LI had purchased box tape in addition to the rental, but I never received the tape. Need to call and ask about the additional purchase. Otherwise everything went very smoothly and I appreciate that
Katherine YGreat service.
Wayne YGreat! I will let other people know everything here was very professional.
Sonya W | Expérience généraleEverything was handled in a professional and courteous manner.
KAREN BHad a 4pm reservation. When I arrived before 4om was told my truck had not been returned yet. Our One Way truck was rented out locally. We had to wait until 645pm for the truck to arrive in. This set our schedule back and created issues with our move and drive times. One Team member was very helpful and understanding, but the overall experience was very stressful.
Lawrence DThe people that work here, for the most part, are very nice and cordial but the place is run very unprofessionally!! I shouldn't have to change my plans... TWICE... Because of poorly maintained vehicles!!! I'm sorry just doesn't help!!!
Larry AShakira was wonderful!
maria m | Premières impressionsAll went well.
Wesley LIt was easy to make the appointment and the job was done well at a great price.
William SThe personnel was very helpful!!!
Roxanne GManager Bladd Is Extremely Helpful And Knowledgeable. Very Accomadating .
William SThe gas gauge was not where it was indicated upon rental, instead it was between 3/4 and 1/2 a tank of gas.
Travis FVery clean business, employees look sharp in their uniforms and we’re very polite, not many parking spots for customers to park, but I can overlook that with how well this process went, many thanks U-Haul team…… Bill B.
Bill Bhad to go into the office 3 times all trucks were wet- asked for a 15 was asked to go to another location way out of my way engine light on all the way too stressful bad service for the money that I paid was not worth the value
June GI really don’t know everything was excellent at this time.
Berry RMy bill is incorrect . I took a picture of the fuel level before I left the property and once I returned . It was filled to exactly the same level. I have photo evidence. I was charged extra for fuel. I will return to the property tomorrow to present my photo evidence.
Daniel CHave functional vehicles and equipments
Richard LNeed to change trucks, some time getting not good truck
JANAKKUMAR PNo complaints with the drop off location. They were helpful and friendly.
John DEveryone working here was lovely to work with! great service!
Alexandra WI rented a storage unit for many years here in the pompano Beach uhaul facility and yesterday March 19th 2024i I decided to rent a 10" box truck to move my personal belongings,..at the front desk I was told that I have two options on the return of the rental truck..pay with credit card or cash! I said I prefer cash at the time of the return.my credit card was not charged at this time i then picked up my rental and went on my way..in the afternoon I returned the truck. And the afternoon staff employee that was outside to receive my return..went ahead and put my card through without asking me how I wanted or was going to pay " I explained to him that I needed to pay with cash instead of credit card payment for personal reasons ..he told me it was to late that I would be charged on my credit card..I was a little upset that the afternoon employee outside didn't ask me how I would like to pay , I went inside to talk to manager luckily I was able to talk/management and retract my credit card payment which takes 5-7 business days.to show on my account I then paid cash at that time. Problem resolved!!! I believe at the time I rented the truck out it was not noted in writing or computer noted ..the afternoon staff was not aware of my situation which was discussed by me and the. mid afternoon staff ..a break down in communication is bad business it's that reason I will not recommend this facility to anyone after being a good tenant for 3-1/5 years, also noted that it took a long time to resolve this matter by afternoon staff, not too professional:( but the new front young girl at the time was very polite and understanding and understood my concern..she had no say in this matter!! I personally want to thank her for being so understanding:) Sincerely Routhel Jaime
Routhel JNot friendly at counter
Llubitza PThe van is losing its rear end. Sounds like the transmission or somethings gonna go forward.
William CProfessional staff made sure I was checked out quickly and efficiently . Some of the car transports looked newer while others appeared very old. It did look like all the car transporters were well maintained. Overall great experience. Will use this location again in the future
Mark PUnfortunately, despite a rdv taken weeks aga, the Andrew's facility canceled my installation when I showed up. Fortunately the Sample facility accepted to do the work the same morning and did what seems to be a #1 job. I hope that my 5x8 closed trailer rental for March 24th will work better..
Pierre BCustomer support was friendly and helpful, which made my experience great.
Eric MNothing, great job
Ronald ANothing your service was excellent 👌
HANNA SGreat and helpful
Jeff BOrdered a 26ft and came at 7 a.m. for my appointment and had to wait till 9 a.m. just to find out the 26th wouldn't be available to me.
Lizzie SEveryone for the most part are nice ….. guys outside need to smile more they always look miserable and not very happy….. JMO
David GFrom reservation, to pickup to drop off - every employee was friendly and truly interested in providing excellent service!
Helen S.....
jean fEveryone was so nice! There was two gentlemen and a young woman who helped us. Highly recommend this location.
michael WGood friendly service
Lorraine SShe gave me the wrong truck I only need a small one,only had 4 chairs an 3 livingroom tables I told her the $19 truck,I didn't rely until they charge me after 4 hours returned
MATTIE VNothing but nightmares from the beginning. Ending in disaster.
DONIELLE B | Expérience généraleHello, that storage always take care of me. Only problem I had was, the workers was late to open this location at 7:30 A.M like it was stated on the hourly schedule. Other than that everything was good thank you!
Demetrius TThe whole process was great!! I walked in and left with the truck within a few minutes. thank you so much!!
Jose RFemale attendant who i met when i picked up the trailer has absolutely no customer service skills… When i returned the trailer, a worker from the warehouse was in the store, behind the counter and cussing b/c there wasnt enough help to assist customers. Where is your Sr mgt ? Worst display of service/oversight ive ever seen in 35 years of business myself. You all should be ashamed u are dragging the good name of Uhaul through the mud with this poorly managed location.
ROBERT TThe experience was good!
Mariela FOwner friendly and technician who helped with stuck stay
David MI was treated very poorly by the customer representative with the name of carla.
Getnet YWash the exterior of the vehicle
Charles WGreat service
Thomas CEverything was good except the price tis is why I left because it's too expensive
angel c | Expérience généraleI rented a storage unit for over two years. It was always clean and well-maintained. Everything was great! I would rent again if the need arises.
Alaine C | Expérience généraleThe facility is very convenient and has good hours of availability. Staff was helpful in my recent transaction. Thanks all.
Blake C | Premières impressionsRelaxing experience
Omar M | Expérience généraleMy unit flooded several times. I was assured the roof was fixed each time. I was also told I would be put on the list for another unit and it never happened. I am still waiting for the insurance claim to be processed. I have not heard anything back for months on the claims and my items being replaced or reimbursed. I feel I need to get a lawyer to be compensated for my claims. When I asked the status of my claims I was brushed aside. The entire experience is completely unacceptable. I kept records of the conversations with the staff and site manager. And after complaining the last time before moving out, I was told that I was offered another unit. When I showed my records to prove other wise I was not contacted back. I feel at this point I was neglected on purpose.
William B | Expérience généraleClean and safe with a friendly staff.
ONKAR P | Expérience généraleJulia and Debie were above expert!!!! 5 star service !
Urbano's F | Premières impressionsJulie was wonderful to work with. Greatly appreciated with all her help. You should be very proud to have her as your employee. Thank you very much.
Terry s | Premières impressionsThank you Mr Bladd on ponpano storage's for you good services helping customers like me , thank you. Marcio Dos Santos .
marcio s | Premières impressionsThanks to the entire staff who helped my father while I was unavailable. They truly went above and beyond. I highly recommend your facility and staff. 5 gold stars!
miriam n | Expérience généraleEveryone was so nice and kind so nice so helpful to gentleman that helped us with the trailer and also Bladd the GM so kind and helpful and Laura the receptionist everyone was just very very very very very nice. Thank you so kindly Rick Ros :-)
Rickie R | Premières impressionsToo many price increases.
Chad C | Expérience généraleAt the 2150 W Sample Road location I found the cleaning staff to very helpful and friendly. However the staff that worked the reservation desk left a lot to be desired…a lot less attitude and rudeness would have gone a long way. Plus the fact that I had reserved a truck well in advance only to not have it be available did not help matters.
Tina M | Expérience généraleThe only problem I had is that they gave me the wrong return facility. It had no storage so I had to go somewhere else.
Timothy J | Premières impressionsAbove and beyond!
Bryan F | Premières impressionsWe kept getting late charges on top of late charges. The first one was 15 % of the monthly bill. That is more than 150 per cent per animal. Then more late fees in the same month. We felt like we were being robbed. Plus most of your staff are bad at customer service. Adam was good but the rest need to be better at customer service and learn how to smile.
Michael H | Expérience généraleThe staff made no effort to help me understand how to access the unit, enter the unit and use the key card. Total lack of interest from the moment I arrived. Do yourself a favor and find employees who are interested in assisting customers.
Chris D | Expérience généraleMerci.
Taylor-Alexis P | Expérience généraleCredit goes to Damian as being above and beyond helpful. Extremely knowledgeable in his field of the warehouse.
Ddeborah B | Premières impressionsI have not actually moved in yet. Only rented a week ahead of move to be sure I had a unit.
Steven D | Online Move InVery happy with initial experience and looking forward to continued excellent service.
Frank F | Premières impressionsVictoria was most helpful
Richard H | Expérience généraleThe only reason why I am not leaving a 5-star review is due to the first day upon bringing the U-Haul in for dropoff and to get a storage unit. When on my way to the location, I called ahead and made sure that a unit on the first floor was available. Upon arriving, I was told by the lady in the office that there weren't any units available on the first floor and that I would need to go to another location. After hearing this, and having gone to multiple locations before this one, I was both visibly and verbally upset. After some time had passed, magically she said a unit on the first floor was available and ready to move in. After everything was settled and ready to go, it was a breeze from that point on. My only question is, why say there aren't any units when there are units available?
Joshua D | Expérience généraleGreat job, thank yoy
JOSEPH S | Expérience généraleStaff was not helpful in the beginning. Did not show me where my storage was going to be instead they told me to go find it
Patrick V | Expérience généraleI was giving an unclean truck I was locked out the storage with the unit open my phone was locked in side and didn't open the door. I was told I had to leave at 7 when access was til 10pm it's to much to text
Syneo S | Premières impressionsVery nice help from Debbie. Excellent customer service
CARLOS S | Premières impressionsI paid for a 15 ft long garage and it measured 14ft the 15th foot was outside of garage by over one foot. Front desk made it seem like I was lying saying they don't have 14 ft garages even after I offered for them to measure the unit them selves, also another employee said that's the way it is , was hung up on over the phone and only solution was a refund which I am still waiting for.
Francisco G | Expérience généralePerfection
JOSEPH S | Premières impressionsVery rude and disrespectful manager at UHaul located in Margate on State Road 7
Morgina B | Expérience généraleNever had an issue with this location. Have used for storage and rentals. Both great !
Eric G | Expérience généraleI wish I could get into my unit later but I understand.
marvin h | Premières impressionsNeeds better training with customer service, the lady who helped needs proper training it took me an hr to get checked in even though I reserved a unit.
KENNETH B | Premières impressionsThere was only one lady that I did not care for she was rude and not very professional but I do have to say this last time the lady's were very nice and professional
sandra r | Expérience généraleThe staff are very helpful in resolving any problems or issues.
andrew f | Premières impressionsBoth check in and check out were awful. Check in took 45 minutes in spite of preexisting reservation. The person at the counter didn't know how to check me out when we were leaving. She had trouble getting help and then Adam was rude and acted like I was a huge imposition. I would not store with you again.
JULIE K | Expérience généraleThe facility is very nice and everyone except the front office staff are great. Front office staff here acts like they don't want to be working there and are not professional.
Tyler F | Expérience généraleEveryone knew just what to do to help me with a Smile and appreciated my Business. It's all Good .
Walter H | Premières impressionsMgr Cherri was awesome and very professional wonderful just wonderful!!
Frank H | Expérience généralePricing increased entirely too much
Debra J | Expérience généraleMario was a great help moving into the unit.
ryan e | Online Move InFriendly staff. Cheryl was great.
John B | Premières impressionsVery unprofessional staff, I mean VERY. They don't answer the phone, do not know how to do their job. The supervisor or lady manager is so rude and does not speak to you with a professional demeanor. I moved my stuff so I didn't have to deal with them anymore. Adam is great, the owner, but he needs new staff.
Luz C | Expérience généraleBlade and staff did a good job
michael g | Premières impressionsA great and helpful staff
GARY K | Premières impressionsThey are extremely racist… with not education at all… manager never there and never answer the phone either.. i even saw employees trying to get in a fight with customers… and some months after… they did that to me too and my wife… the worst experience ever in UHAUL..
Daniel C | Expérience généraleI'd suggest to have someone walk new customers to their storage unit. I had a hard time trying to get into the building. I think I should of gotten a tour to get the gist of how to use my ID card.
Samantha S | Premières impressionsThe employee the check me out on the 23rd was very courteous knowledgeable and very polite her name is Cheryl and you should have more employeesLike her on your staff
Gilbert T | Expérience généraleCarlos Ortiz and one of the guys who works in the main part of the building, he always wears baseball. I wish I remembered his name. But they both went above and beyond helping me move out. They were extremely helpful and professional. Thanks
stacy s | Expérience généraleNo fueron amble con migo y me cobraron de mass me cobraron más gasolina de lo que yo use si manager no estava presente y los trabajadore no supieron agudarme en mi proglemas mi nombre es victor García mi numero es 954 588 9992
Victor G | Premières impressionsThank you for your excellent service.
Joseph M | Expérience généraleThank you"
Elbert A | Premières impressionsThe staff at both the Pompano and Margate 441/Copans location provided exceptional customer service!
Yaminah C | Expérience généraleBooked reservation 3 times came in store uploaded my is and completed the steps required from text message sent by uhaul I still waited an hour to be helped Everyone in the store were slouching and moving slow I’m done with you guys really I have to find another source
Luis S | Online Move InJulie was a rock star. Excellent customer service
CHET G | Premières impressionsNo hassle no problems ending contract , friendly staff
Bart R | Expérience généraleBest storage facility. Best manager,peres.
Divian H | Premières impressionsI have many of my belongings missing, stolen and damaged. Despite having insurance, I am still getting hard time with my claim. Merci
RENAND L | Expérience généraleNobody from the staff was helpful to move my stuff in. After doing the administrative computer stuff, ZERO information was given about anything. I had to ask where the locker was, and was just told "Back there in the other building. Next! " No instructions on how to get there, no instructions on padlock, no instructions on removing green tab, no instructions on access after hours, no information on access code for after hours, no instuctions on how to access the building or even building "number". Took 30 min to figure out storage was INSIDE, there was nobody to guide me there or tell me where the access to get inside building was.....no instructions on ANYTHING. Just left to fend for for myself in tight places with a big truck. It was really lacking, totally indifferent staff looking at me like I'm a nuisance in their day just by standing in front of them. Could have been friendly, could have explained all of the above, could have had somebody to lead me to the access door.
Pierre G | Premières impressionsThe girls in office were helpful but outside with these containers and rude employees that have time to talk on forklift and stay in the way making you wait and telling go around but it say don’t not enter sign employee act like the customer is the problem why deal with the problem there is other storages in the area and rising prices for bad service no thanks
luis v | Expérience généraleI had a situation where I was late paying my rent so I went to the facility in person and paid the rent and the late fee in person in cash a week or two later I went to go to the warehouse and I was locked out of my unit I went to the office and they told me that I never paid the late fee and that's why they locked my unit up and I couldn't find the receipt so I called you whole corporate and they explained to me that their policy is that you cannot pay your rent late without paying the late fee along with it at the same time when I explained that to the manager of the Powerline sample location he came back with some condescending remark saying that he had the ability to override me paying the late fee and that I didn't pay it and I said to him you weren't even here that day and he gave me a smart allocate answer and look about how maybe I was and you just didn't see me that's not true so I called back to u haul corporate and they advised me that I should go back to the manager and have him show me the video tape of the transaction of me paying the rent and late fee so we could see it on the film and see the exchange of money and see how much I paid them and how much they gave me back and change Etc and he refused he said that you haul corporate does not have the authority to tell him that he has to show me the video tape he said he only shows the video tape to who he chooses to show the video tape to so not only did I have to pay some kind of fee penalty fee to have them unlock my unit but I had to pay the late fee again and that particular gentleman who was the manager at that time I can't remember his name but he was a very snide condescending disc courteous almost smart alecky jerk not professional at all not someone who should be in control of managing a facility like that I have had 100 % fantastic experiences with U-Haul my whole life my family is always used U-Haul and you can look in my record and see in the past 10 years I've used you quite a bit for I guess you know most people don't move around and and do as much as I did I don't think in the past 10 years all I'm saying is I've had fantastic experiences with all you hold people renting a truck or renting a trailer it's always been good and I count on you all to be a legitimate good company that I can rely on the only reason that I didn't give that facility great marks all the way across the board is only because of that one manager who I consider to be a total jerk everyone else was nice everyone else was courteous as professional as they could be but that guy is a bum
Christopher H | Expérience généraleEmployee: Adam Today on July 31,2022 I went to visit the uhaul storage center on 2150 West Sample Road. When I arrived to my unit I noticed a large amount of water streaming from the storage unit across from mine. Upon seeing this I quickly grabbed a blanket nearby and tried to stop the flow but the blanket wasn't soaking up any of the water. So I proceeded to go to the main office. Upon arrival there was a Lobby packed full of people. Two female associates struggled to keep up with the lines and when they needed assistance he gave them an attitude and walked off. After waiting a few minutes and seeing that Adam wasn't helping anyone I walked over. I then went to ask him for help with the storage unit that was leaking across from mine and that the water was almost at my storage spaces door. He then waved me off said he couldn't help me and go ask them. I then turned around and went to ask another employee for help. He didn't hesitate to grab blankets to help with the leak from the storage unit. I then asked him how I can make a complaint against Adam and he informed me that Adam is always receiving complaints and that we can try to call or write a review but he wasn't sure what good that was going to do.
DEBRESIA L | Premières impressionsI am currently renting a parking space at this location. I have a company and sometimes I have the need to access my parking spot after 10pm. I have a Company registered with the estate of Florida. I have an EIN number. I have a commercial account, but my clicker does not work after 10pm. I got locked inside last week. Next day I spoke with the manager Bladd and he verified I have a commercial account with EIN number. He told me that he will fix my issue and again I am locked inside. U-haul is not giving me the parking for free. I am paying for a service, I am paying extra to be able to access the gated parking. But I am not having the service. I patiently waited for Bladd to fix my issue, but he didn't. My patience it's over.
Ferdana L | Premières impressionsThank you for long term secure storage
Christopher B | Expérience généraleGreat place to keep a camper. They have covered spaces and electricity that is included in the storage fee.
James W | Expérience généraleThe only thing I wish were handled differently is to explain the move out process. I thought I might have received a refund because I moved out in the middle of the month. I was told that does not occur.
Lorna D | Expérience généraleAlways above and beyond.
Bruce N | Premières impressionsVictoria was AMAZING & extremely helpful!!!
Lynn B | Premières impressionsVery friendly and helpful although phone hold times were excessive
MICHAEL S | Premières impressionsGood customer service
annette m | Premières impressionsGreat proactive customer service.
Jason P | Expérience généraleEverything from Uhaul was a great experience the only problem I have is the headlights went out during our drive from Jacksonville to Ft lauderdale and we had to pull over and get a hotel because we could not drive. Thankfully my boyfriend is mechanically inclined and figured out it was a fuse and we bought it and fixed it but I don't think that should have been on us and somehow at least been reimbursed
David R | Premières impressionsThe storage facility staff was professional and provided excellent customer service!
Dwight N | Expérience généraleI had an extraordinary experience with this company. All employees were very professional , helpful and knowledgeable. I'll definitely use this service again.
Elisabete C | Expérience généraleYou are a corporate entity that charges convenience fees for absolutely everything. I even saw a cart fee if you don't return it to the designated area for like $15.00. You squeeze pockets at every corner. Luckily, I am in a place in my life where I can afford all this. Many others, not so much. I don't believe your profit margins accurately represent what you are offering. When is capitalism going to come full circle? When are you going to stop working for corporate America? You are better than that, U-Haul employee. You are better than that. Seancarlbowman@gmail.com
Sean B | Expérience généraleExcellent customer service
Shamora W | Premières impressionsGreat Experience everything went well.
Gregory E | Online Move Insome of the staff was rude..
Kurt K | Expérience généraleNa
JOHN P | Premières impressionsExtremely dissatisfied that U-Haul decided to not install 30 amp power to the covered RV spaces as advertised and that it took 2 years to get the unreliable 20 amp service installed. Gate is often open during the day allowing anyone entry.
Stephen D | Expérience généraleThe hours on Christmas Eve were shorter but not listed on the phone and we're not discussed via my booking by phone. Then 2 days later when I tried to access my one- month free storage they could not find my reservation, then was told they overbook and it's first-come:first/serve. I had to come back again the following day(!) to get the trailer unhitched as no one could do it the prior day. I was able to get the storage so I'm grateful it turned out well….
JULIA P | Expérience généraleAir conditioning was not kept cool enough to protect all items from damage
alexandria s | Expérience généraleGreat experience!
JLM E | Premières impressionsAs long as you have a Reservation you have NO PROBLEM.
Kimberly F | Premières impressionsThe experience was a mess from start to finish. We had a reservation and had to delay our move because U-Haul did not have a truck even though we booked and received an email in advance. Just a disaster.
Nadine N | Premières impressionsOnly issue is the parking for loading dock.
geovanny s | Expérience généraleStaff was always helpful and very pleasant. Great team at this location!!
SUSANNE R | Expérience généraleHonestly I always use U-Haul for my business but with this experience I don’t think I will move forward with a corporate account with them again.
Micheal R | Expérience généraleManager Adam was fantastic! He went above and beyond! We traveled from Canada and he was so patient and accommodating! Associate Sheri was such a delight to work with as well she was very professional! Thank you guys soooooo much! Beyond appreciative of your services!!! 5 stars!!!
Douglas G | Premières impressionsStaff was very helpful. Especially Julianna was very patient.
ALEXANDRE J | Expérience généraleI was rather disappointed on move-out day when I made a reservation to pick up and return a 5x8 covered trailer at this location, and when I arrived, I was told that they had no such trailers here and I had to drive 6 miles away to get one. Really guys?
Matt T | Expérience généraleEach time I went to 1 of 2 units there was something in the way of the unit. The front unit there was truck parked against the unit, in the back unit there was large creates that needed to be moved.
MICHAEL H | Expérience généraleThis location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.
Jacques B | Expérience généraleCarlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.
ryan e | Premières impressionsUnbelievable service
Frank p | Premières impressionsStaff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏
Jose C | Premières impressionsIt would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me
Monica S | Premières impressionsFantastic staff and facilities. Would definitely recommend and use again!
Brian L | Expérience généraleThe only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge
Roberto P | Expérience généraleI really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!
jasmine p | Expérience généraleThe staff were very welcoming friendly and helpful. Highly professional staff.
geovanny s | Premières impressionsFull service has it all
Rory V | Premières impressionsThe management team there is horrible and the one white lady manager is rude and unprofessional
Mohamed S | Expérience généraleA mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉
alejandro p | Premières impressionsStore manager was very nasty
detries c | Expérience généraleThe staff there was amazing. They answered any questions I had, it was a smooth process.
Quarina G | Expérience généraleI wish you would open more facilities 😁
FRANCISCO A | Expérience généraleAlways so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Merci
HELEN I | Expérience généraleStaff people very unhelpful and rude There is a good location and good facility but poor service
luis b | Expérience généraleIt was just getting too expensive. Found a place a little less expensive. But you guys were great!!
Kathy W | Expérience généraleFacilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I'm sure that 10x10 container won't sit empty very long. She kinda snapped and said "we don't prorated " as she walked past me. poor costumer service skills.
Dale L | Expérience généraleJUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.
virgina j | Premières impressionsHow do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move
Carmen L | Premières impressionsMuy buen servicio y muy amables gracias por la amabilidad
Katherin S | Premières impressionsI had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.
Lew T | Expérience généraleBEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Merci
hadeel a | Premières impressionsExcelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..
guillermo u | Expérience généraleThey young lady that helped me was very helpful. She assisted me with the upgrade I needed.
AYANNA H | Online Move InVan rental and storage rental fast and easy. One of your better locations!
Scott P | Premières impressionsI was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.
Michael M | Expérience généraleThe location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customer
Jose A | Premières impressionsExcellent
Stephanie M | Online Move InExcellent service, convenience time, great assistance , affordable prices,..
guillermo u | Premières impressionsVictoria was a great help
Daniel R | Expérience généraleWhat started as a temporary way to stage the transition from our 4 bedroom house to a 2 bedroom condo, ended up as a 2-year relationship with U-Haul. No regrets. Our stuff was well protected and easy to access.
carl l | Expérience généraleVictoria was very helpful in obtaining my RV space
Christian S | Premières impressionsall was great, staff friendly and courteous, unit was clean and well maintained
lori s | Premières impressionsthe best
ANTHONY R | Expérience généraleMrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.
Calena R | Premières impressionsI was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10 more bucks.
Chad C | Premières impressionsI received wonderful service ❤️ everyone was friendly and knowledgeable with accuracy.
Lakichea R | Premières impressionsMuchas gracias ,siempre todo estuvo muy bien los muchachos muy amables También la señorita de la tienda . Recomiendo a todas mis amistades. Volveré si necesito Saludos Jane
Marijane S | Expérience généraleI rented a unit from your location on 2/24/21 it was #4243 but it did not work out as it was inside on a second level and I needed a drive up garage door entry. Luckily there was a drive up unit that became available and I was given unit 4081 the same day. By 3/3/21 I was done moving/storing thus unit 4081 was swept it clean and I proceeded to the office to close the account. It was late in the day and over a dozen people were already waiting so I was asked to return the following day. I did that the next morning and same problem a dozen plus folks were ahead of me; I tried to explain the unit was empty and I just needed to check out but I was asked to wait or return another day. On the second return day 3/5 the situation was the same and I was rudely told that I would just have to wait my turn or leave by a large woman at the desk. I left. I returned for the last time on 3/15 and I was told my belongings had been moved out because of non-payment which I explained was impossible because I left the unit empty on 3/3/21. After waiting 30 minutes they said it was a mistake and I was checked out but they could not print anything to confirm I was out of the unit but I would get an email with a day. I never got an email so I called today 3/23/21 to share that the email never came but the agent assured me an email was sent and it was my problem not hers. Such a shame a valuable service of the free storage after my rental was ruined by agents with poor customer service skills and bad attitudes. Not to mention the loss of rent for unit 4081 for 2 plus weeks barbecue they were just too busy !!
Arlyn E | Expérience généraleI'm sure I will use this location when my pod arrives. All the staff were very professional and pleasant to work with.
Brenda L | Expérience généraleVictoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.
Todd A | Expérience généraleThe General manager is a compassionate and professional man. Would recommend this location to anyone.
Ezell B | Expérience généraleI already have recommended you to others that are currently renting from you. I would rent from you again.
Phillip A | Expérience généraleThank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.
Astrid C | Expérience généraleYou guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!
Norberto M | Expérience généraleGreat experience from pack to storage!
Christopher B | Premières impressionsThe black lady manager was very rude over the phone far too often
Charlotte S | Expérience généraleGirl at front desk rude to me twice reported it to management no follow-up...
Donovan K | Expérience généraleAll your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....
Richard H | Premières impressionsI've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.
Michele C | Premières impressionswe had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed
TROY J | Premières impressionsNunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio
ANDRE V | Expérience généraleNo communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.
ANDRE V | Premières impressionsOffice lady have no customer service.
Bernot C | Expérience généraleGood facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.
Simmone C | Expérience généraleVictoria really took great care of my father and I when renting a truck and storage space.
Daniel R | Premières impressionsInsanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.
Jessica D | Premières impressionsI would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.
David b | Expérience généraleEverything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!
Scott M | Premières impressionsThe lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.
Brian W | Expérience généraleI had a great experience
FOURNAZ S | Expérience généraleI never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experience
RODERICK P | Expérience généraleVery friendly staff.
LEWIS F | Premières impressionsI am sad to move from this location but life goes on! Thank you for 2 years of great service at this location.
Maximilian R | Expérience généraleMore instructions on how to use swipe card and how it works would be helpful to first time unit renters.
Andrew B | Premières impressionsI stored a 5th wheel camper. There was a camper and food truck next to me that had its sliders out and look like someone living in it. It had a food truck parked in front of it in the driveway. I paid almost $300 a month and thought this was unexceptionable.
MAREENA A | Expérience généraleI received excellent service from this establishment; however, the prices weren't not low enough for my budget, as a result of the Pandemic and the damages to my monthly income I can no longer stay with Uhaul.
Evelyn B | Expérience généraleI want to thank the full staff for there customer service and Helping hands. You all rock !!!!!
Kandyce S | Expérience généraleWhenever I was there, I felt very safe. The bathrooms were spotless. I lost my job and storage due to covad but it's all good. Thanks everyone!
Melissa D | Expérience généraleReally impressed with the cleanliness and friendly staff. I appreciate the help as it was my first time moving/renting a truck, and getting a storage unit. Everyone was lovely! I'm willing to pay more money if it means being able to be their customer!
ibelise m | Premières impressionsDon was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul
Richard S | Premières impressionsMost often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!
Ron R | Premières impressionsI love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.
Tangala C | Online Move InHad no issues, liked i could have my mnthly amount automatically deducted from my credit card. Would use again if ever needed.
Mo G | Expérience généraleGreat Staff! Good Attitudes & Very Knowledgeable!
James B | Expérience généraleThe facility was very clean. The storage was well lit and very clean. The employees are very helpful and courteous
JAMIL C | Expérience généralethe best
Zerimar C | Premières impressionsKeep up the great work!
Zachary D | Premières impressionsThe woman who helped me was fantastic, give her a raise!
Matthew D | Premières impressionsThank you ,regards vic
Victor M | Expérience généraleI'm going too give my review on Google maps another time. All I have to say for now is that this particular moving experience has been ridiculous thanks to the staff in Pasco WA AND in Pompano!
Michele C | Premières impressionsAnn Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!
kean R | Premières impressionsGreat service
WIlliam H | Premières impressionsmost professionally run facility there is, unmatched in my many decades of experience.
James r | Expérience généraleI checked out of my unit and just paid gor the month the day before none of the staff knew how I was to get a refund. I was told to call amd speak with the mansger next week and she could adbise me.
Lisa A | Expérience généraleGreat staff
Michael S | Premières impressionsExcellent
Bernard K | Premières impressionsStaff don't want to be there. Please hire people that need the job or at least wants to work.
Thiago W | Expérience généraleBest part was the customer service. They get it unlike my experience in Arizona with Alex Smith.
ANGELA A | Premières impressionsGreat place!
Keith E | Expérience généraleStored my items for 2 years and they were in great condition.
Emiko R | Expérience généraleFantastic! The AC, moving carts and covered parking made it so easy and comfortable to frequently transfer large heavy items. I can't imagine a better place to store your items.
Teresa L | Expérience généraleThey staff was very nice and the process very quick.
Jean P | Premières impressionsThe staff was extremely knowledgeable, friendly and professional!
suzanne k | Expérience généraleGreat fast service with all my questions answered Happy I chose this facility and very clean lot!!
Ted T | Premières impressionsI would definitely use this location again and I highly recommend them
Darcy P | Expérience généraleYour professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!
Dwight N | Premières impressionsYour staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.
Janell K | Expérience généraleThe staff was very understanding and helpful. I felt my stuff was safe and secure there.
natasha b | Expérience généraleTremendous and excellent people. Great service
Emiro R | Expérience généraleGreat experience all around
Jillian S | Expérience généraleEveryone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.
CHRISTIAN A | Expérience généraleVery pleased with service
Micheal R | Premières impressionsPerfect no coments
WAGNER M | Premières impressionsIt’s nice to see the owner present at the facility and the staff is GREAT!
Mitchell S | Expérience généraleExcellent service.
Angel R | Expérience généraleExcellent
John M | Premières impressionsVictoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.
Torey S | Expérience généraleI really loved.
Deise D | Expérience généraleDon is the man
Joseph D | Premières impressionsPerfect. N above service
Retha F | Premières impressionsGood staff
jennifer b | Expérience généraleBoth Adam and Joe were great to deal with.
David P | Premières impressionsMy boat was stolen from this property
George S | Expérience généraleThe staff was very nice and pleasant to talk to. They were also helpful.
chrisandra s | Premières impressionsEverything excellent
Rafael G | Premières impressionsPrice is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.
JUANA R | Expérience généralethey were very helpful and very nice to deal with!!!
Brian F | Premières impressionsStaff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.
mark j | Expérience généraleI dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.
Richard V | Expérience généraleGood service
john c | Expérience généraleAll were very kind and helpful with all or any issues ! A+ .... thanks for all ... TB
TIM B | Expérience généraleNice storage facility
Karen C | Expérience généralePromised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat words
Ed S | Expérience généraleVery friendly professional staff help me all the time thank you so much for everything
Zequiri K | Premières impressionsNEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.
Robin T | Expérience généraleVICTORIA WAS AWESOME!!!
Earl H | Expérience généraleFriendly and helpful staff
Richard V | Premières impressionsGreat facility but raised rates on me without having been there not even a year.
STEPHEN N | Expérience généralePitiful customer service by a rude nasty lady. I believe her name is Vic.
Juan D | Expérience généraleThe staff was very helpful and courteous thank you
hazel R | Premières impressions-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more
Judith D | Premières impressionsVery nice facilitie.
Charles G | Expérience généraleVERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOME
Earl H | Premières impressionsGood moving experience very good people to work with
JUANA R | Premières impressions.
Luz S | Expérience généraleThis is the best U-haul business I know. Keep up the great work, and don't change a thing!
Kelcina A | Expérience généraleIf you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged up
steve m | Expérience généraleThere was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were great
Karina Z | Premières impressionsVery kind and helpful staff at the office.
Francine E | Expérience généraleThe service was excellent and customer service was great I'll recommended any one i know to check you guy's out.
Wilbert F | Premières impressionsGreat experience
kate d | Expérience généraleMade a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn't available. Clearly gave it away.
Robin T | Premières impressionsGreat experience
susie s | Expérience généraleRented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.
Mike D | Premières impressionsthe best
Zerimar C | Premières impressionsCommunication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.
lisa g | Expérience généraleUrsula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!
sheridan r | Expérience généraleThe facility are great but the staff was not friendly. It seem as if they hated their job.
varangcana s | Expérience généraleMr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.
CONSTANCE L | Expérience généraleGreat service
MARY S | Expérience généraleVery friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)
Jim B | Expérience généraleCalled about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn't change two trailers to one for the movers.
Charissa H | Expérience généraleGirls are on point!
Philip J | Premières impressionsThe u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank you
vanssa s | Expérience généraleEveryone was so helpful, they where willing to walk me out to the truck and answered any questions I have
Sidney D | Premières impressionsVictoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!
Joseph v | Expérience généraleOne of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great service
kenneth b | Premières impressionsThanks, very pleasant place.
Leslie W | Expérience généraleThis is a very nice U-Haul facility. The manager was very friendly.
JEFFREY W | Expérience généralegreat:)
Lynette G | Expérience généraleVictoria and staff were excellent to deal with. So was the manager.
ronald r | Expérience généraleThanks
Paula F | Expérience généraleAnne Marie was very accommodating and friendly
Karen C | Premières impressionsEveryone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.
sandra a | Expérience généraleQuestions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, Simona
Simona D | Expérience généraleMrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.
Kishan T | Expérience généraleGreat customer service, knowledgeable and fast process for rental trucks and storage facilities.
Nancy M | Expérience généraleEverything was good, i just wish it was a little cheaper
MITCHELL S | Expérience généraleAfter driving for 26 hours she was so nice to me and helpful.Thank you
SEBASTIAO M | Premières impressionshad u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.
Annette M | Expérience généraleVery friendly, prompt service! A good group there!!!
Tonja W | Premières impressionsUrsula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Merci!
Robert P | Expérience généraleNice storage facility very good customer service. I will recommend to people.
mark j | RéservationHorrible service
Arlete T | Expérience généraleReally impressive state of the art
Peter H | Premières impressionsRon or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul again
Melinda G | Expérience généraleStaff was very professional and accommodating.
Perri P | Expérience généraleI was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.
Tracey A | Expérience généraleChuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with me
sandra m | Expérience généraleCustomer service was very nice and helpful you have excellent employee even security
MARTHA M | RéservationThe staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!
perry l | Expérience généraleVery accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!
bonnie m | RéservationThe service that Angel and Crystal provided was exceptional.
Rosalyn J | RéservationEverything was great. Could not have been better. Merci
ron b | Expérience généraleThe phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !
Ronald W | Expérience généraleRate was pretty hi
David R | RéservationOffice bad attitude at check out
Jacqueline B | Expérience généraleI made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!
Daniel L | RéservationI am glad I was able to use your covered RV storage space on short trim Thank You Dale
dale c | Expérience généraleNot recommend
hugo f | Expérience généraleI was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.
robert r | Expérience généraleThe lady the resve me was rude with no respect for the customer
PATRICK L | RéservationKeep up the great work! --- Outstanding service across the board!
Kelcina A | Expérience généralepoor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services after
Isabel S | Expérience généraleAfter making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.
Michael C | RéservationI was very pleased with this temperature controlled facility.
Patrick C | Expérience généraleThe experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.
George C | Expérience généraleI would recommend this location to others.
Richard F | Expérience généraleVictoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.
daniel a | Expérience généraleWonderful customer service and gave very good information
Imelda S | Réservationthe office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerk
Complete T | Expérience généraleMerci.
Sam A | Expérience généraleBoth the lady and gentleman inside was rude. The guy that checked the truck In was very nice.
Sean M | RéservationThey were helpful to find the size I needed. Personnel amical.
wendy c | Expérience généraleVery helpful staff
DENIECE J | RéservationI will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.
LEE F | Expérience généraleI did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOME
Tina O | Expérience généraleGreat Service.
Jose R | Expérience généraleI was charged $80 x 2 to make my pods available for me to remove the contents. Too much. Actually never quoted in the rental procedures either in shipping or receiving. $460 dollars too much.
gerald s | Expérience généraleStaff was very friendly and accommodating.
Michelle C | Expérience généraleYour store assisted in making me have a U-Haul nightmare. The customer service in your facility was absolutely deplorable. Adam was extremely rude to me. I'd like a Manager to call me as I've asked.
Martener S | Expérience généralesecond time rating U Haul
Gregory G | Expérience généraleOnly real issue was with the uhaul pod latch being mostly broken off. Anyone could have just yanked it off with their hands, very unsecured.
Alexander M | Expérience généraleI have recommended you twice already. It was the smoothest move I ever had. Staff was professional, courteous, and personable. Great job!
Lynn Z | Expérience généraleVery clean, very well kept place. Its not trashed or outdated like most places. You do not raise the prices like other places. I am already telling friends who are looking for storage to go there!
miguel g | Expérience généraleEasy to Find and great customer service
Dennis S | RéservationI had a Ubox shipped from CT to FL. The shipment went smoothly and quickly. Contact with Uhaul was however a complete SNAFU . The national helpcenter is BROKEN. Agents never had authority to act.
Lisa T | Expérience généraleHappy to have used uHaul end to end for this long distance move, including its recommended moving company locally.
Suzanne C | Expérience générale.
reubon r | RéservationFacility is clean and staff are helpful.
JAMI E | RéservationContact me at 732 995 5561
walter h | Expérience généraleExcellent service, flexible schedule and professional staff. Will recommend U-Haul to my friends!
Jiwei C | Expérience généraleMy experience was exceptionally
Paul F | Expérience généralePoor communication and customer service - not enough characters to explain.
Seth S | Expérience généraleI rented a cube to move some belongings from Massachusetts to FLA.excellent service; they did the drop off when they said they would and delivered it on time.
Dennis T | Expérience généraleVictoria was veryprofessional and helpful.
Jeanette P | Expérience généraleYou service was just what I needed Will seek to offer youto any one for use thank again
Kathy J | Expérience généraleLess blankets, Less cost!
Jeff S | Expérience généralemerci
sandra w | Expérience généraleWhat I didn't like about it was the fact I could be prorated in but you couldn't prorate me out. I find that to be rip off and unfair to customers.
Diallo J | Expérience généraleEveryone was friendly and helpful!
Michael C | Expérience généralestaff is awesome. hardworking and friendly.
Chris S | Expérience généraleNice covered facility for the coach. We'll be back in October and have made our reservation.
John M | Expérience généraleI am very happy with the service, good job.
Herlinda S | Expérience généraleWhat facility?! You guys are so disorganized that even messed up my delivery reservation trying for me going to the facility and that was not going to happen. Ridiculous honestly. Not Using uhaul ever
jackie u | Expérience généraleEverything great except for staff, both encounters with 2 different people on initial check-in to the storage and final checkout were short with me, like i was bothering them
Renee J | Expérience généraleManager is a real a******
Lawrence L | Expérience généraleThe GM is a scumbag and he'd bait and switch his deals. Lied to me and I think they purposely got my contact information wrong so they could drive up my bill and steal my things after Hurricane Irma.
Sean H | Expérience généraleGreat place for RV storage. Will be back.
Jason E | Expérience généraleNice place
Todd N | Expérience générale