Customer Reviews for U-Haul Moving & Storage at St Claude Ave

4 479 évaluations

2936 St Claude Ave   New Orleans, LA 70117
(Located 1 block east of the corner of St Claude Ave and Franklin Ave, Right by the Railroad Tracks)

(504) 947-8204

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(504) 947-8204

2936 St Claude Ave
New Orleans, LA 70117
(Located 1 block east of the corner of St Claude Ave and Franklin Ave, Right by the Railroad Tracks)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Vazquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles Mccoy 
Évaluation :
3

They make it so hard for out of state licensed people to rent. It's easier to rent a 5 series BMW

Shane Clancy 
Évaluation :
5

Very good - friendly over works and under paid I will recommend this location will the understanding that they are under staff and have a lot of different jobs they have to do to keep it running You might have to wait to get service but they are very helpful when you’re dealing with them

Raymond Becker 
Évaluation :
5

the trailer worked great

hannah lin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT CASHION 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paulesha Johnson  |  Expérience générale 
Évaluation :
3

Truck had no AC, it was not mentioned! The ride was uncomfortable!

SIDNEY LEWIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Huguet 
Évaluation :
5

It was good

lionel johnson 
Évaluation :
3

The battery was for some reason old though the car was a 2023. It died on us three times and we had to get it jumped each time. One time was a mechanic and he said that it was an old battery and couldn't believe it was even in the car.

gage garber 
Évaluation :
1

The staff was grumpy and rude.

Jeremy Kelley 
Évaluation :
3

The pricing is sketchy. My advertised 19,95$ van ended up costing 164$ and I'm still not certain that was correct.

cindy miller 
Évaluation :
5

Jidé is very helpful and efficient. She is always available to answer my questions. I'm very pleased with the service at this U-Haul location. I've been using this storage facility for several years. My only complaint is the continually rising rental fee: I feel I should be grandfathered in and locked down at my current rate which is already almost $40 more than when I signed up for this rental space. PLEASE DON'T RAISE RATES any further for longtime customers, Corporate Headquarters; you are creating hardship. My rate should be locked in. Thank you.

Christine Aebi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenisha Brock 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela WAshington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Clayton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asia Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha Weber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Genuardi 
Évaluation :
5

Very excellent service

Carey Robins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Morris 
Évaluation :
1

We want a refund or discount at least

Jenner Frost 
Évaluation :
2

Le client n'a pas laissé de commentaire.

patricia tatum 
Évaluation :
3

The woman that assisted us was difficult to work with. I'm not sure why, but her overall demeanor was off putting. If I am ever forced to rent a truck from this UHaul site again, I hope that she is not the person that processes the transaction. Customer service training would be helpful at this site. She was rude and clearly annoyed by the presence of customers.

troy Bryant 
Évaluation :
5

Just keep doing what you guys doing, awesome experience and service.

GILBERT KING 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Raymo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cherry May 
Évaluation :
5

Everything was great Thanks

justine simpson  |  Expérience générale 
Évaluation :
5

I was having trouble with the self check in and the guy at the counter helped me out tremendously. The whole process was smooth.

Nicholas Caldwell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clay Landry 
Évaluation :
3

Simply new and professional staff would make all the difference...i seriously do not think they could possibly be worse. They must be chasing away 3/4 of the business and they are well known in the community so i am not saying anything that is not already well known. We would have went elsewhere but they were the only uhaul in nola with trucks and i now know why. I will absolutely not return...

Timmy Dodson 
Évaluation :
5

Very cool series

Marshall Brown 
Évaluation :
1

The truck was very clean and in great condition. The staff are some of the rudest people I have ever come in contact with. Also, why have 247 truck share when you can't use it and have to wait for someone to arrive? Also the app instructs you to go to the counter and skip the line. Attempting that results in the NASTIEST attitudes from the workers, once they actually acknowledge you.

Erin Owens 
Évaluation :
5

I cannot express enough gratitude for the exceptional customer service I received yesterday. From the moment I reached out with an inquiry to the final resolution of my move, every interaction was marked by professionalism, efficiency, and genuine care. Jide, in particular, deserves special commendation. Her years of expertise in addressing my concerns were evident from the start. She patiently listened to my issues, and resolved them quickly; demonstrating remarkable knowledge about the products U-Haul offers. I wholeheartedly recommend coming visit Jide and her team to anyone seeking not just a rental, but an outstanding customer experience.

Jordan Hayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stenio Lira 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kierston Garrison 
Évaluation :
5

Good customer service

SABRINA LENOX 
Évaluation :
5

Quick and easy process.

keronta shanklin 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donna Perrot 
Évaluation :
3

This location is much improved

Ryan Hesseling 
Évaluation :
5

Easy pick-up and easy drop-off.

Walker Dupre 
Évaluation :
1

Jidé Foster - the “supervisor” has an EXTREMELY HORRIBLE attitude.

DAndre Williams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lydia wiley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linchi Pham 
Évaluation :
5

Nothing to change, all was great!

Judith Colwell 
Évaluation :
3

Van needed an oil change & front tire has a slow leak. Van was clean on the inside but not the outside.

Courtney Bishop 
Évaluation :
3

The team member was disgruntled. She was not friendly at all. From the moment I walked in until the moment I was handed the keys and left, her dissatisfaction was evident in her tone of voice and attitude. She was coloring a picture when I walked in, and did not give a proper greeting, for example. She was curt and cold. I checked in online, and the process once I arrived in person was still lengthy. It might have been a classic case of someone having to work a holiday (Mardi Gras) taken to the 10th power.

VON WATERS 
Évaluation :
1

Truck had a faulty gas needle. The gas needle was suppose to be on half and when I brought it back it was a little under half. I was told I could put gas in it myself I said ok. Paid $27 to get it back to half tank and the needle didn't move. I went less than 5 miles away and paid $27 & still probably gonna be charged that 12,75 for not having it at half. Customer service was atrocious and unwelcoming. It was an overall horrible experience.

Mykelle Matthews 
Évaluation :
2

Hire folks with customer service skills. Also I made my reservation in one location and when I went there they moved me to another location so i had to pay for 2 Ubers

Sam Kogos 
Évaluation :
5

I'm a regular customer. Brooklyn and J'Day are always helpful and efficient!

Ty cashion 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Johnson 
Évaluation :
5

Outstanding customer service

Curtis Ellis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabrina stalberte  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Rouchon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levondra Johnigan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey Flanagan 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DeaJionna Harden 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennefre Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

indee mitchell 
Évaluation :
5

Needs to have more help sometimes only one person working

JAMES GREEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kern 
Évaluation :
5

The truck we rented broke down and we were expected to wait 4 hours into our day for repair. We turned in the original truck that needed to be repaired at a different location where we rented another truck to be sure we did not break down again later finding out we were charged a fee for dropping off at different location. When renting a truck to move furniture I expect the truck to be in great condition and not inconvenience us while waiting on roadside assistance and truck repair. We should be able to rent another truck and be on our way without the inconvenience. We paid the truck fees and would like to see the drop off fees to different location waived due to inconvenience of truck breaking down.

christopher averna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Seib 
Évaluation :
2

Storage was very convenient location was good asscibility was on point . Excellent rating . Staff was very helpful and curious office hours very convenient. Only one problem the train that had nothing to do with U-Haul trying to make it after work before office close hoping the railroad will let you pass before blocking the tracks .& sitting on the tracks

Voncile Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuliana Quintero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke-Lynn Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN STANLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hunter d'Arensbourg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cydney Matthews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN WILLIAMS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerber Merino-Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Williamas 
Évaluation :
3

I think these trucks need to be updated it felt like it was being held together with duck tape and frankly it was terrifying to drive on the highway. The mirrors couldn't be adjusted and one was shattered. Some piece of the back was loose and would bang every time we took a turn which was unnerving.

john connolly 
Évaluation :
5

The lady who hooked up the trailer was knowledgeable and a very hard worker. She should be recognized.

TERRANCE COLEMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trudy cage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edilson vieira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene Johnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike paille 
Évaluation :
3

Lady at front desk was very helpful; gentleman that hooked up the trailer also very helpful, but a bit difficult to understand.

Kurt Ohlen 
Évaluation :
4

My experience was good. I needed a larger truck but only a smaller one was available. This caused me to make two trips with the truck. Please have larger trucks available for customers moving experience. Merci

Patricia Sullivan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ireione domino 
Évaluation :
5

The staff was very helpful and very knowledgeable about all aspects that I had discussed and very nice

Diane Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Hobbs 
Évaluation :
5

When I booked online, I was quoted 0,99/mile. I was charged $1,29/mile Why the change???

TREMAYNE BAILEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paulesha Johnson  |  Online Move In 
Évaluation :
1

I didn't even went over my miles I paid for and the didn't give me my refund of $20

Allaina Jefferson 
Évaluation :
1

I was charged a $75 cleaning fee for leaving an empty water bottle, to go bowl and the rental paperwork in the truck. Took them more time to take a photo and upload it then to take the one handfull of trash and throw it out. I dropped the truck off after hours and there was no trash can in sight. I was taken advantage of. I will never use Uhaul again.

Patrick Clise 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY HICKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY ARIMAH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN SHEPHARD 
Évaluation :
1

Staff seemed annoyed did not want to be helpful was on personal call the whole time not a good experience

Patrick Hickey 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Evangeline Cutno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Schloegel JR 
Évaluation :
5

There're awesome

QUINCY HOWARD 
Évaluation :
5

Nothing, help the others stores

weston mccall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND Sholes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria Magee 
Évaluation :
1

They did not leave my key for my 7:30am pickup. So, I had to wait until 9am, which made me late for a pop up sale I was a vendor at.

Christina Hebbler 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jermaine Robinson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Diane Gorman 
Évaluation :
1

The customer service is horrible. The van was dirty.

Nicole Reed 
Évaluation :
3

Stop charging people an arm and a leg for gas when you only give it to us on a quarter tank.

Cailee Volion 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lavirgil panns 
Évaluation :
4

Staff is very friendly and helpful.

Hilda LaFrance Hamilton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN SANCHEZ 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Benham 
Évaluation :
5

Get more applicant dolly

Webb Simmons 
Évaluation :
5

The few "problems" experienced through the years I would attribute to the staff being spread a bit thin when a bunch of customers all wanted attention at the same time, which is beyond anyone's control. I am more embarrassed by the behavior of my neighbors, which your staff always handled with tact and aplomb. Not only would I recommend your facility to others, I recently did. A local neighborhood association needs a small storage space for materials needed only once a month, but was told none were available. I related that I was vacating my unit, but the space is too large for their needs and budget. If something does come available, please reach out to me so that I can connect the involved parties.

MARK MALOUSE  |  Expérience générale 
Évaluation :
5

The staff was very considerate in helping me work through a time of exceptionally high stress. I was injured on the job and fell ill and they were very considerate when I needed them to be.

Andice Setzer  |  Expérience générale 
Évaluation :
5

The Sales rep went above and beyond, when I had credit issue. She waited patiently while I transferred funds

Nelson Snawder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lizzy farlay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN CARSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baruch Rabasa  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sherman jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jameson guidry  |  Premières impressions 
Évaluation :
4

Outside of having to remind them 2 months in a row to have the payment switched to my account instead of my mother's it was good. I would have like a light in the actual unit but it was cool.

Kaleena Arnold  |  Expérience générale 
Évaluation :
4

The staff, especially Jidet, were extremely helpful. She stood outside, in the rain, to guide me as I backed up a 26' truck, to the units. But, the storage facility needs air-conditioning, It was hotter, inside, than outside. A restroom would be nice, for after office hours.

David Parker  |  Premières impressions 
Évaluation :
2

I'm tired of being treated as if my presence in a business is somehow an inconvenience to the frontline employees. I mean, I get it; you're not making $100K to work the desk at UHaul. Nevertheless, when I just starting v out in the employment world, I took pride in my job and tried to exceed every customer's expectations. I spent about $25 renting a van for a couple hours and I'll spend $270ish for a couple months storage. I understand that shouldn't come with a neck rub but a little feigned courtesy might be nice. There's no such thing as "too big to fail." Just ask Blockbuster. I'll shop elsewhere next time.

Jeffrey Key  |  Online Move In 
Évaluation :
5

Staff was very fun and pleasant thank you

William Farnbaugh  |  Premières impressions 
Évaluation :
2

Bad attitudes. Hard to access parking close to storage entrance because it's always blocked with uhaul trucks. It's very inconvenient when you're trying to get items from storage because the sliding doors are not unlocked at the time the facility opens. They lock the sliding doors sooner than the time of closing. When there's only one staff on site, it's a long wait time to have a truck moved to get to the storage entrance. I moved to a new cleaner storage with better access, friendlier staff.

Kimberly Dejan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

prenice williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Mcfarland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prenice williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward McDonald  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN ORDOYNE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford Alonzo  |  Expérience générale 
Évaluation :
3

The cost just kept rising that's why we ended service. Other than that everything else was great. Thanks

GREGORY ROBERTSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Snawder  |  Expérience générale 
Évaluation :
5

Love the staff always friendly and understanding!!!

Kimberly Davis  |  Expérience générale 
Évaluation :
4

Everything was fine, no complaints.

Deborah Mcfarland  |  Premières impressions 
Évaluation :
1

The roof caved in in my unit I was told I didn't have to pay till they fixed it then next thing I know they told me my stuff was being auctioned they gave me an opportunity to get messed up and buy out but they would not let me rent a U-Haul or even move my stuff to a separate storage unit and a lot of my stuff was really damaged

KHIYA GARZA  |  Expérience générale 
Évaluation :
5

Jide was very hospitable and helpful in my rental of a storage unit.

Nelson Snawder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Fielder  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latoya Mathews  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Blunt   |  Expérience générale 
Évaluation :
3

I won't comment today cuz I don't want to cause problem with employees. Thank you very much

RONALD WASHINGTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Coate  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNN THOMPSON  |  Expérience générale 
Évaluation :
2

Access not adequate. Broken tecknology often prevented my access to my daily working tools and coat me revenue at work many days. Wide door access ( which my tools require) was limited to 7pm instead of the agreed 10pm. This limited my revenue also. The area was clean. The teck card swipe access was not maintained. Phone calls to the main company were not effective. I was told by corporate that the onsite manager had to fix this. The on site management said I had to speak to corporate amd only c9roorate could fox this . Communication was dysfunctional. I left and went to competitors for better service at a cheaper price. The on site people were fine.

Norman Nail  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john prior  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER SARE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette Cotton  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Davis  |  Premières impressions 
Évaluation :
5

I would use U-Haul again

Sherman Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETORIA DILLON  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natanya Lancaster  |  Expérience générale 
Évaluation :
1

I am very disappointed with my recent experience at this Uhaul facility. I was inconvenienced and overcharged due to my inconvenience. The staff was rude and poor communication with me! I will not use this location again.

Natanya Lancaster  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schafer  |  Expérience générale 
Évaluation :
1

I was in need of storage and the Uhaul on St Claude was definitely not the best price, n'or did it have AC, but location was important to me. I signed up on line and had the customer representative help me with the rest. Took about 30-45 minutes from start to finish. She then walked me over to the entrance, explained how to get in and then pointed to a STAIRCASE and told me there was no elevator. Get the heck out of here!!!! I wanted to scream. I had to walk away to compose myself. Had to cancel the entire transaction. Complete waste of my time. I hope I never go back for a truck rental or anything. Customer service reps NEEDS to explain this ASAP. Makes NO SENSE to have a second floor and no elevator. DUMB!!!!!!!

EMILY ROWLANDS  |  Premières impressions 
Évaluation :
1

It’s 2022 time to go with the flow you need elevators in the premises

PAUL CROMER  |  Expérience générale 
Évaluation :
4

The manager the best ever very kind helpful caring very easy too work with each time u go n a big SMILE 😀 on her face great customer service great great great oh yes

Norma Bowie  |  Expérience générale 
Évaluation :
5

Merci

SHARONDA WARD  |  Expérience générale 
Évaluation :
4

Staff was wonderful to work with.

Amelia broussard  |  Expérience générale 
Évaluation :
1

Everything I own was Mildew i have to start over

Leiona curry  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT FRANKLIN  |  Premières impressions 
Évaluation :
5

Been using this site for multiple reasons for several years now. Amazing staff.

Codey Beck  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall Gaither  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC SANCHEZ  |  Expérience générale 
Évaluation :
1

All my items was damage do to water leak from unit

Rafael Henry  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELL JONES  |  Expérience générale 
Évaluation :
1

My unit flooded several times, and was never addressed. I request, nothing, I notified the facility, the insurance company, and even YOUR legal department...AND NO ONE RESPONDED!

Kevin Fruits  |  Expérience générale 
Évaluation :
1

My storage was not secured I have items missing and they allowed someone that was family in my storage and took items out of my storage my storage was in my niece name Monica Ramsey before I took her off and put it in my name because I figured out what they was doing to secure my storage and on top of that they tried to block me from paying my storage rental I had somewhere else . When things you put into a storage unit is not secured and employees allow other people to go in there when I was paying my storage myself is not COOL on all levels . My niece had the keys and key card before I got to New Orleans so she was able to do whatever before she gave me the keys to the lock and access card to get in. This is really not cool at all

Mary Ann Jennings  |  Expérience générale 
Évaluation :
5

the staff was very helpful. They answered all of my questions and the young lady showed my husband and I how to use our card to get in the storage facility.

Angela Long  |  Premières impressions 
Évaluation :
5

Check in was fast and efficient.

Carl Selfe  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNETTA HALL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa Whitewolf Hurn  |  Expérience générale 
Évaluation :
2

The storage units were disgusting...and over priced for the way they looked

Akil Patterson  |  Expérience générale 
Évaluation :
3

Drywall has holes.

Roderick Brock  |  Online Move In 
Évaluation :
3

I was a ten year storage customer. At check out I was charged ten dollars to put one trash bag in the dumpster. Office attendant was definitely not friendly. Mice and rat feces littered the floor and holes chewed through walls

GISELL SPENCE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aiksha Muse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeron Williams  |  Expérience générale 
Évaluation :
1

Worst experience ever such rude employees was locked out and denied 24 hour access that was supposed to be in my contract but it was clerical issues galore also the employees I cannot stress this enough were such rude horrible people they were clearly on a power trip.

Sophia Schack  |  Expérience générale 
Évaluation :
5

The workers were very professional and friendly. They guided us through the process very smoothly.

GREGORY ROBERTSON  |  Premières impressions 
Évaluation :
5

My deadbeat tenants were not out of my home after driving cross country with a trailer full of merchandise for my business. U-Haul saved me by offering one month free storage. Thank you, U-Haul!

KATHERINE SMALLWOOD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renata hill  |  Expérience générale 
Évaluation :
5

The ladies at this location are awesome. They made a difficult time so much easier. Renting a storage unit in many cases indicates a personal trauma, transition and possibly economic hardship. Over the last two years I've been a customer because of some extreme difficulty ... I can't tell you how above and beyond these ladies go. If uhaul has a national customer service award - I nominate them and will publicly tell the story of compassion, humor and assistance over and over given To me. They are number one!!!

Rhonda Findley  |  Expérience générale 
Évaluation :
5

Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.

Lorraine Gerhart  |  Expérience générale 
Évaluation :
1

I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed to

Sharon Dase  |  Expérience générale 
Évaluation :
5

I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank you

Roger Goodman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Harwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian horning  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Cotten  |  Expérience générale 
Évaluation :
5

Employees are very polite, helpful and professional.

Brett Freitag  |  Expérience générale 
Évaluation :
1

I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happy

David Parks  |  Expérience générale 
Évaluation :
3

Mouse droppings all over my things in my unit

Warren Foster  |  Expérience générale 
Évaluation :
5

Excellent service Very caring staff Excellent manager Foster

Warren Foster  |  Premières impressions 
Évaluation :
5

The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.

Roger Heffner  |  Expérience générale 
Évaluation :
5

The staff were really great.

Barnaby Chancellor  |  Expérience générale 
Évaluation :
5

The start was great

Sybil Thomas  |  Expérience générale 
Évaluation :
3

There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.

Ashlyne Swint  |  Expérience générale 
Évaluation :
3

The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.

Jennifer Currell  |  Expérience générale 
Évaluation :
1

My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.

Gerard Bartley  |  Expérience générale 
Évaluation :
5

The manager of this location is THE ONLY good thing about my Igual experience.

lisa peterson  |  Expérience générale 
Évaluation :
3

It took a long time to be waited on.

Jeremy Smith  |  Expérience générale 
Évaluation :
5

There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.

James Baird  |  Expérience générale 
Évaluation :
1

Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no bueno

Joseph Dominick  |  Expérience générale 
Évaluation :
1

Never again at this location. Manager and staff is horrible

Christie McGinnis  |  Expérience générale 
Évaluation :
3

The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.

Sonya Contino  |  Expérience générale 
Évaluation :
2

There was rat poop all over my mattress and box spring. And a dead rat in the storage unit.

Kandi Sadler  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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