Customer Reviews for U-Haul Moving & Storage at Tacoma Dome

1 514 évaluations

725 E 25th St   Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station, entrance is on the Puyallup Ave side)

(253) 341-4433

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 9 h a.m. à 7 h p.m.
  • Vendredi : de 9 h a.m. à 8 h p.m.
  • Samedi : de 9 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(253) 341-4433

725 E 25th St
Tacoma, WA 98421
(Across the street from the Tacoma Dome bus station, entrance is on the Puyallup Ave side)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 9 h a.m. à 7 h p.m.
  • Vendredi : de 9 h a.m. à 8 h p.m.
  • Samedi : de 9 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Rien

Amy Seek 
Évaluation :
5

I was accidentally an hour late and they were very understanding and didn't charge for an extra day when that's normally what would have happened. They were super nice. Je les recommande fortement. 

Valora Joestar 
Évaluation :
1

Some people don’t have major credit cards maybe you should ask for a deposit for those who don’t carry major credit cards, debit cards work just the same.. I had rented a vehicle for my move I thought 24hrs would be enough but I needed an extra day and wasn’t allowed to rent the truck again because of not having a major credit card but they took my money anyways with a debit card then asked for the truck back also charging me $17 for gas when they gave me the truck on empty and I return almost full.. maybe I should file a complaint with BBB.. I didn’t even get to use the truck to move I should get a full refund I believe.. I would never recommend U-Haul in downtown Tacoma to anyone.. Penske is the way to go they gave no issues

Crystal Chaplin 
Évaluation :
5

The customer service at this location is top notch. I'd definitely recommend to friends because of the customer service. Guys here are awesome!

Donavan Castro-Mesa 
Évaluation :
4

The staff was warm and helpful (excellent) at this location. As for the truck, the gas tank vent was clogged, so I could not refuel automatically at the pump. I had to remain at the pump to slowly refill. This was a pain point over the course of my coast-to-coast trip. Otherwise, the truck was in excellent condition and had been inspected the month prior.

Daetan Huck 
Évaluation :
5

I have rented from this Tacoma location three times now. Each time has been downright excellent. I was quite surprised when I received a phone call the morning of my rental due to my running late. The employee (Chad?) had called to just make sure I was OK. He offered to update my rental plans. I felt like such a VIP!

Frank Dean 
Évaluation :
5

Nothing it was overall good.

Gwen Nelson 
Évaluation :
5

Keep doing what you’re doing, excellent customer service with each employee I interacted with (3)

MELANIE KNEESHAW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN BURDINE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aime Sobe 
Évaluation :
5

Keep up the good service

Patrick Pablo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel Dybevik 
Évaluation :
1

For this location???? Just keep doing what you do. Service, equipment, and staff, Top Notch!

Don Anderson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Palmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Graham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fe Alvarado 
Évaluation :
2

First off, would like to say the customer service rep, Chad, was awesome. He had a friendly personality and handled challenges very well. That's where the good ends. The truck was shown as a full tank, but i was told to verify this as often times they are siphoned. When I got in it was on E with 3 miles remaining, noted it on the pre-check and went to fill it up. The only 2 gas stations within thar radius are open air drug markets, not safe at all. When I went to put gas in it immediately started leaking out the bottom, the fuel line had a hole in it. Took it back, no other trucks the size I ordered were available, I asked about thr $50 credit guarantee that my vehicle would be ready and they were hesitant to discuss and instead put me in a 26' truck. This U-Haul has no fence, no gates, if siphoning is such a big issue and damage is being done to the vehicles, I would think fencing off the property would be priority #1

Jonathon Hensley 
Évaluation :
2

Truck in back had a lot of water. Mopped it twice and it still pooled water.

Ant Loubon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryanne Tyler 
Évaluation :
2

Contactless pickup was not working, was not able to pick up truck at reserved time. when the location opened up and i was able to pick up the truck i had to wait over 30 minutes for them to clean the truck out.

Lexus Greenway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Garcia-Gaytan 
Évaluation :
3

Barley interacted with this man. I had an original drop off location that was not able to accept after-hours drop offs, which was not relayed. I was told I could drop the truck off anytime. I had to then spend another hour on the phone trying to find a location open at 5 on a Saturday. And again, had to drive further from my preferred location.

Morgan Meyer 
Évaluation :
4

Madison is amazing. I love her. I really appreciate her. She helped me have a good day. The guys that work here are cool too. They have been helpful in the past. The employees here deal with a lot and I really feel for them. Merci.

Joshua Mason 
Évaluation :
5

Service, pricing, and equipment are all top notch and competitive. The showroom at this location is vast, open, and not heated! Brrrrrr..... I have been a customer here for quite a while and know that this space is fairly recent, and probably slated for further development. So carry on U-Haul, you're doing well!

Don Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Landin 
Évaluation :
5

I don't see any way you could improve this location. They have plenty of truck options and their employees are so friendly and helpful.

Frank Dean 
Évaluation :
5

Just continue to do the same GOOD WORK I REALLY APPRECIATE YOU GUYS THANKS.

ARISTOTE GBUDU 
Évaluation :
2

I believe the location could use more personal to help take care of the premises. The staff I worked with were friendly and helpful. However, they did seem overwhelmed between customer service and keeping the grounds clean.

Haasahn Peyton 
Évaluation :
3

Great overall experience.

Douglas Panzer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Sibbett 
Évaluation :
5

Proficient and welcoming staff

Nikolai Kristensen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlean Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Richardson 
Évaluation :
4

Clean yes but that trailer was well overdue for some WD-40, good location/customer service/price. Just needed some TLC. Merci

Charlotte M Schneider 
Évaluation :
5

The people that work there are nice 😁👍🏻

michael ware 
Évaluation :
4

Customer service was really good, unfortunately they did not have the dolly I had reserved and it looks like I was charged for that rental.

Myles Cordova 
Évaluation :
5

The staff at this U-Haul location were so friendly and polite. It was a delight being served by them.

Frank Dean 
Évaluation :
2

1. I had to jump though hoops with the app the day of the rental. I should have been able to do that days before. 2. in the app, they sell the second person as "confirm your identity" but when you called my mother-in-law, you asked her to vouch that I would return the truck on time, like she was in some way responsible. That is NOT what you told me you'd be calling her about. 3. the truck shakes like crazy when light, and going down freeway 4. the location by Tacoma Dome is notoriously sketchy. Nothing to do about that. 5. the actual employee that met me the day I returned, during normal business hours, was terrific. Friendly, accommodating, and really took care of business. A+ there!

drew kerlee 
Évaluation :
5

Thank you Levi for your great Customer Service . Very helpful and you have Management Skills . Wishing you all the Best

shelly kelly 
Évaluation :
3

Thanks again

jeff lemke 
Évaluation :
3

The van smelled we were issued had a stench of cigarettes and some butts of the cigarettes were found in the cabin of the van . So us for non smokers driving in the van for about 2 hours it was really hard to breathe. We ended up driving around with the windows down in the rain. The van was also very dusty. And with the rain it was really hard to see out of the windshield. We had to pull off at a gas station to wipe off the wiper blades and clean the windshield. It would be nice if U-Haul could have non-smoking & smoking vans or a better detailing service. The 3 gentlemen that helped us at check in and check out were very nice, friendly and helpful.

SAMANTHA JACKSON 
Évaluation :
5

Everything was as easy as could be. Made my move actually enjoyable….

Robyn Ackley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Peterson-Bluebird 
Évaluation :
4

Ensure the vehicles have gasoline in them prior to renting them out.

Todd Martell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Pittman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karissa Leaupepetele 
Évaluation :
5

The Service at the Tacoma Dome UHaul is excellent, friendly, and fast.

Hollis Duncan 
Évaluation :
5

Very friendly and helpful staff!

Kevin Hawley 
Évaluation :
5

Excellent. Very easy.

Anthony Armijo 
Évaluation :
5

Excelente service

rosa meneses 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold Akiona 
Évaluation :
4

👍🏼👍🏼

Robert Toney 
Évaluation :
5

Would like to give a shout out to chad. Super helpful, Great customer service, and a key employee for uhaul's success for the future. I would only recommend this location because of Chad. Thank you again!!!

trevor schmidtke 
Évaluation :
5

Excellent service à la clientèle. Very friendly and helpful employees.

James Jackson 
Évaluation :
5

Keep up the good work!

Starr Garden 
Évaluation :
5

Excellent customer service. Daniel is a Great employee.

April Aday 
Évaluation :
5

I've rented trucks from this location several times now. They always are easy too work with, and I will continue to bring my business to them.

TamiLyn Rutt 
Évaluation :
1

The van we were given died 2 miles from pick up. The gas was lower than we were told, it's bad business to rent a van that is so low on gas it is a question if it can make it to a gas station. The battery was the real culprit though, turns out the dome light was on. That means no one walks around to check on the vehicles even once over night. The worst part was the guys at the location berated us and then sent us to roadside assistance. At least roadside assistance was helpful.

Sarah Fagan 
Évaluation :
5

Staff is absolutely amazing!

MONIQUE PATTERSON 
Évaluation :
1

The windshield wiper came off as soon as I started out, couldn't reach it to hook back up,had to wait till it stopped raining and could get someone to reattach it,which took up my morning.My phone wasn't working and went back to U-Haul to see if they could use the phone to bother k a storage,the answer was no we don't do that here,I did not pick my U-Haul up at Tacoma dome but elsewhere downtown Tacoma on G St. I misplaced key to truck inside truck trailer and took a couple hours to find it,by that time my truck wasn't even half unloaded,since phone wasn't working I had to wait for manager at storage to contact uhaul to say I needed it another day at which they said it was 2 hrs late back and was now reported stolen.when I moved thirteen years ago that's not how you did business. Your company is horrible now.

rhonda mcfarlane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juli Barnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Birge 
Évaluation :
1

Everyone was very nice and working really hard. The general manager is taking very good care of the place!

anastasia Onishenko 
Évaluation :
5

The guy on the reception is very very good

Peter Wanyoike 
Évaluation :
2

I love the uhaul brand. This particular location was surprisingly sub par. The trailer was great as always but covered in mud when I picked it up. So bad that the left taillight was not visible. We cleaned things up a bit when we were loading the vehicle for safety sake towing our rig home The left rear tire was flat as well. Kind of a Shitshow at this location

Pat Heffron 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay Pyles 
Évaluation :
4

Location of pick up should be more secure for safety of employees and equipment.

Marisa Kimble 
Évaluation :
3

Difficult location to operate a business within. The staff however is fantastic and the location is handy. Yes, I would rent here again.

CHARLES JOY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHEEREEN DEDMAN 
Évaluation :
4

Excellent Service - quick rental and speedy return.

Hollis Duncan 
Évaluation :
5

These are hard working people in the industry, making sure Customers are satisfied and have every tool available to make moving a breeze. It's rare these days to find people with knowledge in what they're representing, but not at this-U-Haul, these guys are top notch!

Jayne Kay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte Rowe 
Évaluation :
5

Drop was easy and quick. Clean, efficient operation.

Terry Hannon 
Évaluation :
2

The employees deserve a lot of credit at this location. Always putting up with other peoples negativity while they remain positive and amazingly helpful. The employees make this a good place to do business with.

Joshua Mason 
Évaluation :
5

Thank you for the excellent customer service

Kristie Maestas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Silvey 
Évaluation :
5

We could not have had a better experience. The people were friendly and helpful. The 26' truck was well maintained and easy to drive. Price was fair, transaction efficient. Thank you UHaul.

LAWRENCELINDA ALLEN 
Évaluation :
5

Very proficient and courteous service checking in and checking out.

Nikolai Kristensen 
Évaluation :
5

Tyler and staff were awesome

Brian Lloyd 
Évaluation :
5

They dudes that work at this location are always super friendly and helpful. Never had a bad experience and they are super attentive. I went to the one on 6th ave in Tacoma and the lady working there was not fun to deal with at all. Won't be going back there.

Robert Hunt 
Évaluation :
5

Keep doing what you are doing. The team at this location was helpful and friendly and made for an allaround great experience.

Joe Logan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette Partington 
Évaluation :
2

Fix truck

ROMELIO MATARIVERA 
Évaluation :
5

One of the best places I've ever been to Daniel is amazing he really knows how to treat a customer

DANIEL ONISHENKO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benny chicaga 
Évaluation :
5

Great Guys!

Stephanie Tubb 
Évaluation :
5

Great guys!

Jeanne Hinds 
Évaluation :
5

Le personnel était amical et serviable. Inside of building was clean and well kept, parking lot well organized.

Dawn McLain 
Évaluation :
5

Equipment was clean - however the windshield had a very large crack

Davor Gornik 
Évaluation :
5

Very helpful and friendly staff.

Jodi Reilly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Redick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shondea Chapman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlena Gray 
Évaluation :
5

Very friendly staff. Was able to flex me an extra day's reservation if needed. They are hard to get to by phone. I had to drive down there to get an answer to a question that could have been handled in a minute on the phone,

mark crewson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Henry 
Évaluation :
5

Great Service! Friendly, Polite, Helpful.

Ross Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Kozak 
Évaluation :
5

Tyler was fantastic to work with, professional, courteous and efficient. Would definitely rent equipment from them again.

Calvin Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teressa Russell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebonee Jackson  |  Expérience générale 
Évaluation :
5

i like renting here

Steve Brokofsky  |  Premières impressions 
Évaluation :
4

I had my things stored for about 2 years, and in those two years the store moved around. The ease of opening one of the bay doors to load and unload was not there this time. It was much harder moving a big toolbox down the ramp and across the pavement. Not the best.

Jose Martinez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy Mauck  |  Expérience générale 
Évaluation :
5

The amazing customer service we received while returning our trailer and looking at storage options was beyond excellent. In all my years of using U-Haul, as have never had such amazing customer service!!!

Amy Mauck  |  Premières impressions 
Évaluation :
5

Lauren and her staff are fantastic. They are friendly, knowledgeable, helpful, and great people. They always greet everyone coming in the door. They know what they are doing and do it well. I have rented from this facility and would wholeheartedly do it again. I would recommend this facility and Lauren to anyone.

Divina Bidleman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Schweer  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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