Customer Reviews for U-Haul Moving & Storage at Texas Ave

Évaluation :

5

Staff was friendly and knowledgeable. Pickup and drop off was a breeze!

Évaluation :

5

We were treated as if we were important. The customer service from the manager was superb. She was willing and able to support some changes to our original plan and did it with a smile on her face and with the utmost care for our needs. Our truck was ready and parked out front after checkout.

Évaluation :

5

Not a thing. It was great.

Évaluation :

5

Fix the bugs in the app. I like using the after hours return option in the app, when it's free bugs. This evening while using it, the app timed out three separate times. I had to start over each time due to the progress not being saved.

Évaluation :

4

Always a good place although there was no employee so a few customers (including me) had to wait to be helped for a little bit. I'm sure they were busy so maybe just need an extra set of hands.

Évaluation :

3

Person was in a bad mood cause he was working on Sunday

Évaluation :

5

Easy to work with. Two thumbs up and a high five.

Évaluation :

5

Best Uhaul experience yet!

Évaluation :

5

I go out of my way to go to this location!! I love the efficiency and friendly customer service!

Évaluation :

5

Yall were great

Évaluation :

5

Close Carly made the whole u-haul experience perfect.

Évaluation :

5

VERY expensive rental this time. Our van got a little over 2 miles/gallon which winded up costing me $20 for gas! Not happy at all with the cost.

Évaluation :

4

It's on me, but I misread my contract and thought it was due the following day. When this location called, I immediately hustled and got the trailer there about 4 hours late. I had hoped they would not charge me for the extra day, but they did. They weren't wrong, but it would have been nice to get some grace, just as I extended it to the pick up location (see those comments above).

Évaluation :

5

Great servicr

Évaluation :

5

The manager was fantastic! None of her employees showed up to work but she managed to take care of of a line of people with a smile and was awesome!

Évaluation :

4

I showed a picture of what we were wishing to haul to a the clerk and he recommended a 6X12 but that was way too much trailer for what was shown to him. It also would have cost twice as much. I will assume he made an error and was not trying to sell more than we needed, but we were able to change ethe reservation rather quickly with no hassles.

Évaluation :

4

Just had difficulty with the app here to return the truck. Wasn't sure where to park it after hours.

Évaluation :

5

he done good !

Évaluation :

5

Always great service!

Évaluation :

3

I got a 6x12 trailer to drive From college station , Tx to Bozeman, MT. I had a blow out tire in North Texas and another in Denver,Co. I was traveling alone with my four kids and was clear with my need for safety precautions to U-Haul . I was disappointed in the maintenance of the equipment.

Évaluation :

5

Great manager and friendly crew

Évaluation :

5

Place is well maintained and well managed. Staff are helpful and skilful.

Évaluation :

1

I didn’t even wasted half a quarter of gas and they charged me 10 dollars thats more than a gallon

Évaluation :

5

Great customer service, everytime

Évaluation :

5

Na

Évaluation :

5

Thank you for having me there for five years. I appreciate it.

Évaluation :

5

Celeise was awesome Very friendly and helpful

Évaluation :

5

How do you improve perfection? The staff were all courteous and friendly. Very helpful, and a pleasure to work with. Best place around.

Évaluation :

5

The online return needs to be fixed. time before, it worked. this time, the online version did not recognize the location, no matter what I did, despite trying for an hour. called customer service, friendly lady redirected me to truck return service division, and waited over an hour on the phone until my phone died. took pictures, went next morning to location, who took care of things, to have me correctly turned in.

Évaluation :

5

Friendly and professional staff.

Évaluation :

3

They charged my card like 8 times ended up being much more than they said and all we rented was a trailer.

Évaluation :

4

Staff was courteous and knowledgeable.

Évaluation :

1

This isn't my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me " go find somewhere else to drop it off!" This is unprofessional and unacceptable. If this person isn't excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer. This isn't my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me " go find somewhere else to drop it off!" This is unprofessional and unacceptable. If this person isn't excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer.

Évaluation :

5

I pulled into the return drive and s uhaul rep immediately came out and unhooked the trailer. This happened before I got to the back of my truck! Excellent service!

Évaluation :

5

Love, love, love the new GM. I got behind on my unit when I lost my job out of state and she was willing to work with me to get it paid off. Celise has great customer service skills.

Évaluation :

5

Jason was fantastic! And another female made sure the sliding doors were open so we could go in and out!

Évaluation :

5

The store manager, Celise, made the entire process smooth and easy. If your moving to or from the College Station area, there is no better option out there than the U haul on Texas Ave.

Évaluation :

4

I dropped my car off and it was done promptly. Getting a reservation was easy. Good job

Évaluation :

1

return instructions for after hours are not clear, after an hour of searching finally realized the scan code was on the trailer itself and after waiting for 15 minuets for a telephone rep, they could not assist in checking trailer in. This was after I changed my location on my phone and allowed access, etc. this is my 25th trailer or rental over the last two years. only good thing was pricing this time, because you needed the trailer in college station Texas.

Évaluation :

5

This location is normally very busy but I was lucky and just needed a small truck over Spring Break, which worked out well in my favor. First let me say I wish I could remember the gentleman's name who assisted me, he has helped me before and is always amazing, a true asset to UHaul and this location! Without a reservation I was able to rent a truck within 10 minutes from start to finish, it helps I'm a returning customer. It was a very short rental to move a few items that had been delivered, but again the person who helped me was awesome, the entire staff really, but him in particular. I normally do not go out of my way to offer/provide a review but this was very warranted, many thanks!

Évaluation :

4

The vehicle we rented was in very poor condition. Two of the tires were very close to bald which negatively impacted safe driving speeds. There was clothing in the cab and only a quarter of a tank of gas in the vehicle. Additionally the gas cap would not stay snapped in place. This was by far the worst vehicle we have rented from UHaul. Sam Spink (512)695-0177

Évaluation :

5

Already good place and good staff. Thanks.

Évaluation :

2

The staff was not busy and there were very few customers. Yet, there seemed to be no real desire to assist customers. The equipment was stacked in tight and not clean. The person tasked with connecting the trailer was unable to complete the hookup because the trailers hung on one another due to crowding. Because of the frustration with the trailer the moving blankets in my order were forgotten.

Évaluation :

5

App would not let me pick up truck at 5:30 am. Had to wait for store to open at 7 am.

Évaluation :

5

The manager, Celeise Caryl, was extremely helpful. She was a delight to work with, and our specific needs were met. We were very satisfied with the service Celeise provided. The reason we needed the storage unit and truck was because my brother living in College Station had suddenly passed away, and we needed to empty his house and bring his possessions back to New Jersey. Jeanne and Bill Yancey, Ringoes, New Jersey

Évaluation :

5

Exceptional.

Évaluation :

4

Nothing can be done but the location is not the greatest. A lot of traffic in area.

Évaluation :

5

I had a unit at this location for almost two years, the staff were cooperative, respectful and did their job great at this location. Celeise Caryl was the staff member who ultimately checked me out and closed out my unit. She was very kind and polite and made the process seamless. I'd highly recommend any friends or family in college station looking for a storage unit to reach out and contact her for assistance.

Évaluation :

5

Best place to rent moving equipment. Very friendly and helpful staff. Couldn't ask for more. Great job, folks!

Évaluation :

5

Very professional and courteous

Évaluation :

2

Hard to park.

Évaluation :

4

Staff was great both during pick-up and drop-off. However, I had reserved a utility dolly but one was not available.

Évaluation :

5

Everything was outstanding

Évaluation :

5

The best thing you can do is make the online checkout process a little easier. Either add a free wifi account for the user ot check in smoothly, or just done ask then to take photos and whatever else it is that you need.

Évaluation :

5

Ninguno todo esta bien

Évaluation :

4

I rented a car dolly and the tire straps were extremely frayed and it was difficult to get them started in the ratchet.

Évaluation :

5

U-Haul storage place was an excellent experience! Will be using again!

Évaluation :

5

Excellent service!

Évaluation :

5

I have rented from UHaul plenty of times but I can honestly say this experience was the best I've had! The manager assisted me in checking in/out and was fantastic. She was very friendly and knowledgeable and provided outstanding customer service. I will be back to this location and would recommend to everyone!

Évaluation :

5

The people were friendly and knowledgeable. Great location. I will rent from them next time. Merci

Évaluation :

5

Everything went great, and I'm guite satisfied. I cannot think of anything to improve upon . Thank you for making this so easy.

Évaluation :

1

She told me that if I didn't use the rest of the mileage it would be returned to my card but when I get to the destination they told me that was a lie! I asked the lady was there a dolly in my truck she told me yes and that was a lie! They told me that since I was looking around for locations for a dolly that's all I had to do was put the gas in a half of tank and they would put it in the system so I wouldn't have to pay the gas charge and that was a lie!! I put 25 dollars to put it on a half of tank and y'all still charged me 50 dollars yet I was told to do so!!

Évaluation :

5

The truck was VERY old and worn, and as a result the interior was less than up-to-par. Also, most of the truck and transport tires were very under-inflated, I had to inflate them at my residence with my home air compressor. Some tires were at 25psi. Nonetheless, the U-Haul associates were SUPER!

Évaluation :

5

Very easy to book and access. The employees are always most helpful.

Évaluation :

5

Great moving and storage company

Évaluation :

5

I first stopped at the other location and spoke to Bree. There were no available units available in the size I needed. She found the right sized unit at this location and sent me to see Brody. Brody helped complete the paperwork quickly and then showed me the units and how to use the access card system. I immediately moved several boxes I had in my car into the unit and found the building very clean and easy to access my units. After hunting for a unit at several other companies I grew frustrated but U-Haul made getting a unit painless. Merci.

Évaluation :

4

Everything was good with the storage. The only thing I can say is that the staff would say that the GM would call or do certain things but never relay the messages to her. Luckily, I was able to speak with Celeise and she helped me out immediately. She is kind and always willing to help out. She solved my issues with no problem.

Évaluation :

2

not enough carts to move your stuff in and out if you have a storage unit you have to wait for carts. employees mad because i felt i should be able to use three carts how was i supposed to know that a storage place this big only had three moving carts. cleaning crew standing around being look a lous like they looking for something to steal and why is it only one elevator. ? also how can you take the price up after 30 days are you guys trying to make money off sealing storage units at a auction ?

Évaluation :

4

Only problem I have is the storage is over priced

Évaluation :

5

The complimentary carts are a GOD SEND. The staff are also very nice and accommodating. They do a great job answering questions and going the extra mile to make sure that your needs at met.

Évaluation :

5

This particular place has always been helpful and cheery. I have rented several trucks, trailers, and recently a 10x19 storage only to find out it was to small. They immediately helped me find a size larger. I have been exceptionally impressed with the cleanliness and the fact I have not seen vermin running around.

Évaluation :

2

I rented out storage unit and I wasn’t done using it yes it was empty but I’m over road truck driver shouldn’t matter when I’m paying it

Évaluation :

5

Always great attitude and customer service whomever was in the office. Always willing to help.

Évaluation :

4

U were just great!!!!¡

Évaluation :

5

Rebecca is an outstanding brand ambassador for U-Haul! Keep up the good work!

Évaluation :

5

Excellent 

Évaluation :

4

Only comment I have is when I told the associate my storage was missing a bolt on the lock they never batted an eye or made any arrangements to fix. Just ignored that.

Évaluation :

4

Not sure if this is normal, but I got some bugs die in my bags. Otherwise everything else is great

Évaluation :

5

Love being able to handle the whole thing online. I live out of town and was renting a unit for my college student. The process was so easy and convenient. Very nice facility!

Évaluation :

4

Nice place

Évaluation :

5

Very nice and friendly staff. Clean facility

Évaluation :

3

Do not have the right store size I need. At the time that I needed it. But everything was OK.

Évaluation :

3

When I came to pick up the keys after paying online there were several guys sitting around in the office. Nobody really spoke when I was standing there waiting and when I got my keys I had no idea where I was going in the building.. I had no idea you had to check in and enter from separate key pads.. and when I found out where it was it was actually right down from the office and I was confused why, with 4 guys standing around, they couldn't show me where I needed to go and how I needed to get into the building. A storage is a storage but I probably wouldn't use it again.

Évaluation :

5

Everyone was very helpful. Thank you

Évaluation :

5

The staff member who checked using was very professional and helpful.

Évaluation :

3

I have had a unit for 12+ yrs and over the last three years the facility has not been maintained but yet the price has increased multiple times. The carts are old and missing wheels which makes it difficult to get your things moved in and out out (sometimes you are having to wait for a cart). Several times I have tried to get in but the entire loading area was filled with UHAUL trucks and there was no place close to park and load (very frustrating).

Évaluation :

5

Merci 

Évaluation :

5

I did not get a receipt for 2752. This is for unit 2740. Can someone please send me a receipt to lesliejo@verizon.net? I am so grateful I was able to get 2 units so close together. Merci.

Évaluation :

5

U-Haul is the best for moving & storage needs. With the exception of having enough staff fully capable of quickly processing clients needs when the client is in a hurry (and I was). The ability for all businesses to remain fully staffed with energetic, friendly staff is clearly a nationwide problem that has affected all businesses. On my last visit, it was the client that kept adding on question after question that affected my experience and not the local staff. I'm always grateful for U-Haul, especially in College Station!

Évaluation :

5

There were plenty of carts for the uhaul customers to use in moving in their things in the storage facility. The storage facility was equipped with the restrooms and it was very clean. I would highly recommend using uhaul storage for storing you things. I also used uhaul to rent their truck and cargo van in the past and the people there was very nice they always got me what I needed. The price was great.

Évaluation :

5

Good business

Évaluation :

5

Rebecca was particularly helpful in matching what we needed for storage to what was available. She went above and beyond with her customer service. We are very grateful and will highly recommend your U-Haul facility. Merci

Évaluation :

3

Other guy who was taking my payment was rude and very unprofessional. I was axing him different questions about the U-Haul parts about moving them closer to the door, where it would be easier for me to access it since I had a few of them to load, and he was very nonchalant with a I don't care attitude and also I was explaining something to him and he got up and walking away and out the door at the same time. Why I'm talking that is very unprofessional. But the manager was great. He did a excellent job. Thanks, Robert

Évaluation :

5

So professional and helpful!!

Évaluation :

5

My experience was wonderful. Thank you all so much.

Évaluation :

4

Your assistant Mgr. That was at the Texas ave Brainna great customer care every time I needed help and another young man helped us with a heavy object . U need more Customer service like these too employees thank you.

Évaluation :

5

The place of business with U haul was excellent

Évaluation :

3

The facility itself was clean and well kept with the exception of a large pile of various items in the second-hand section near the storage unit entrance. Overall, the staff was helpful and friendly, but one particular older gentleman seemed to be utterly disinterested in helping us at the counter when we came in. We stood at the desk for 30-60sec waiting for him to acknowledge us as he sat literally right across from us.

Évaluation :

5

I was very satisfied with the service

Évaluation :

5

Long Time Customer - Facility is well maintained and access (loading dock and elevator) made transferring goods easy. Used two climate controlled units and goods remained in great condition. Will use again when possible.

Évaluation :

5

Briana the assist.Mgr went above and beyound help for us. We came 4 hours to get to this u-haul & storage ..She even had lots of smiles. Ty much.☺

Évaluation :

5

Storage area was clean and always well lit. Carts were numerous and well maintained. The staff was always busy, but handled each customer politely.

Évaluation :

2

The staff is EXTREMELY rude, we reserved a trailer at one location and the week of we get a call from a VERY RUDE girl that we had to go out of our way to another location that tacked on an additional 45 minutes to an already 7 hour trip, she was argumentative and rude, I asked to speak to a supervisor and she said she was the supervisor. Y'all may seriously want to reevaluate your staff and lack of customer service, we also received a bill for an additional month of rent and we don't even have stuff there, we paid everything that day we moved out, HORRIBLE HORRIBLE HORRIBLE place to use, they should just shut down it's so bad and has been for years!

Évaluation :

1

Online system wasn't working had to call. Then had to give information over the phone and input the same information after I got a text about checking in. Got to the building and code didn't work. Went inside for help and they couldn't figure it out so after almost 45 minutes of attempting they let us in with a key (which I asked them to do in the beginning and stated I would still wait around while they tried to figure it out). Now 2 days later, time wasted waiting around to get in, truck returned late because we couldn't get in and still no access to our belongings. Not a good experience at all.

Évaluation :

1

Tooo much we lost all our stuff

Évaluation :

1

I told them I was moving out and was still charged

Évaluation :

3

Experience was nice

Évaluation :

1

I forgot to pay. So a couple days later I paid, the next day (24hrs later) my unit was still locked. I drove up from Houston to get stuff. I called the after-hours line "sorry" was his response. Bad customer service... Very uncool.

Évaluation :

2

Unit was way smaller than expected had to leave some furniture behind

Évaluation :

5

Thank you guys!!!

Évaluation :

5

I met Thelma and Claudia when I moved into my unit. They are so friendly and professional. They keep the facility in great shape. Especially the restrooms. So clean! Keep up the great customer service.

Évaluation :

1

The staff member that initially waited on me was rude. He did not explain things clearly as I had not done this type of transaction before . I had a lot of questions. He did not understand the meaning of patience. He neglected to explain how to access the building with the key pads until I went back and asked for him to show me how. He did not offer to sell or give me a lock. Then he moved on to the next customer before he was finished with me. I had to get another person to assist me. Overall I think he needs some training on how to work in customer service. BTW he was texting some girl on his phone (I saw her picture).

Évaluation :

3

Limited customer parking spaces were being used as temporary parking for U-Haul vehicles and this made accessing the sales office and the storage facility frustrating on a good day and really annoying in the Texas heat..

Évaluation :

1

There is very little climate control in the climate controlled units. It was over 85-90degrees I realized after I paid. I didn't even use my unit because it was too hot…intolerable especially with my health conditions (heat causes me hives). Also there was very little parking and the parking was very difficult to get to. I paid for a month of climate controlled storage I could not use! I tried to go back to the office the same day I rented to ask for a refund but the air conditioning was out so they had the doors open! It was over 100 degrees outside! There was a line & I could not wait in the heat due to my health conditions so I left. Then when I went to check out of the unit I was told I had to go up to the unit, get the lock off and bring it to the desk even though when I rented the unit the lock was already on the unit door!

Évaluation :

2

So… The staff and normal operations at this you all are fine; They were respectful and diligent, but they have been given an impossible job to do, the site is newer and has good amenities, but the site needs to hire about six to ten times as many employees to handle the move in season at Texas A&M, this is a predictable flood/tsunami of incoming business, and the business should definitely hire at least six more full-time agents for move-in time. The site and all the sites around it were covered in trailers trucks etc…Literally hundreds of trailers and trucks parked in every conceivable place in every direction… and it was almost impossible to move vehicles in or out, this is really not the fault Of the manager or staff working there, they did all they could, but whoever oversees staffing this site next to Texas A&M University definitely needs to rethink their staffing idea for the arrival of the students for the school year at a university with 66 000 students! Pretty inexcusable, really! On a sidenote, the flood of business meant that I could not return my truck to the site for my storage facility was, but had to drive 40 minutes to a small town in the country to turn my truck in..

Évaluation :

5

Place was Great . Dock access becomes very difficult during peak busy times as during College move ins . Facilities could use a better design where entry drive does not block dock access . It would mean redesign for future facilities but planning is easy .

Évaluation :

2

We checked in online, but our code didn't work. We were there right at closing and were fortunately able to get assistance from an employee that was leaving and shared his code. Additionally, there was no lock in the unit, so we had to go purchase our own.

Évaluation :

3

Needs better direction for loading and unloading people were just sitting in parking spots. But other than that it was a good experience. If I need to come back I will definitely be there and have family and friends come also.

Évaluation :

4

Excellent

Évaluation :

1

Not happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office

Évaluation :

5

Only thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor

Évaluation :

4

They were very friendly and helpful.

Évaluation :

5

I gave excellent due to the convenience hours and all my belongings are in a good condition that's what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.

Évaluation :

5

This establishment is professional, friendly and accommodating.

Évaluation :

2

Uhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.

Évaluation :

1

Logistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn't recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.

Évaluation :

5

The manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward

Évaluation :

1

Terrible service. People don't even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.

Évaluation :

5

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

Évaluation :

5

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Évaluation :

5

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Évaluation :

5

General manager is extremely helpful and does a great job

Évaluation :

5

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Évaluation :

5

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Évaluation :

5

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

Évaluation :

1

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn't know what I was talking about and didn't care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they're job and they cursed profusely. I will tell everyone this true story for the rest of my life

Évaluation :

4

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Évaluation :

5

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Évaluation :

5

Professional and helpful

Évaluation :

4

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Évaluation :

3

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Évaluation :

5

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

Évaluation :

5

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. Je les recommande fortement!

Évaluation :

5

The staff was very friendly and professional 🥰

Évaluation :

3

I do not speak or read Spanish. Please resend to me in English

Évaluation :

5

staff was amazing. Such a busy place and they were helpful and present.

Évaluation :

5

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Évaluation :

5

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Évaluation :

4

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!

Évaluation :

3

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Évaluation :

5

Rebecca, the GM was very responsive.

Évaluation :

5

Very helpful and easy process. Thanks!

Évaluation :

5

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

Évaluation :

4

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Évaluation :

3

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Évaluation :

3

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Évaluation :

3

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Évaluation :

1

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1,5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

Évaluation :

4

There is too few staff during the rush hours making the wait time unpleasant.

Évaluation :

2

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Évaluation :

5

The access hours should be later on Sunday maybe until 11pm

Évaluation :

4

I completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.

Évaluation :

5

The General Manager and his associates were helpful.. Darrell I think was his nane

Évaluation :

2

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Évaluation :

1

Pickup was great but return was not. It's been 6 days since return and still dealing with being charged when I was supposed to receive a credit.

Évaluation :

5

Staff is absolutely EXCELLENT!

Évaluation :

5

Secure and clean friendly facility.

Évaluation :

5

Exceptional place to rent a storage unit.

Évaluation :

5

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

Évaluation :

5

The staff was friendly and helpful.

Évaluation :

2

This space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.

Évaluation :

2

The most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn't emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn't owe anything. I want nothing to do with this facility. The right hand doesn't know what the left hand is doing.

Évaluation :

4

A leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.

Évaluation :

5

The place was clean, well-lit and made it easy for us to place and remove items.

Évaluation :

5

Manager Kristen and staff were excellent!

Évaluation :

5

This option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.

Évaluation :

5

Good friendly service!

Évaluation :

5

Thank you for making this such an easy process!

Évaluation :

3

My experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor's mask order for public places. It's infuriating to me that I was paying them to endanger my life (I'm at risk of complications if I contract COVID-19) and the health/lives of other customers.

Évaluation :

5

Manager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!