Be aware that if you return the truck after they have closed you will be charged a $20 fee. The app to return the truck continuously crashes. Employee told me to just leave the keys in the drop if app did not work. I followed instructions and was charged a $20 after hours return fee. I have NEVER been charged an after hours fee at any other U-Haul location.
Symone BCustomer Reviews for U-Haul Moving & Storage at Whalley Ave
Testimonials From Recent Customers
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One of the windshield wipers was broken. The second day of my rental was difficult due to the rain and the inability to use my wipers. Driving was difficult to see. Rental fee was reasonable. Someone left garbage in the vehicle.
Donna TSo I took my U-Haul from 116 Whalley avenue in New Haven. The person in charge was Lee and his manners were really poor. We had some issues with the app and he didn't even offer himself to help. I think personnel working for a company should be helpful and at least have manner but this was not the case here.
Milton SGreat customer service!
Andre LBien
Glenda DCharged me for two days when i dropped off on time and only had for one day!
AYQUEL EAssist customers when they show up for a reservation. The customer should not have to walk around the entire parking lot to locate one vehicle. The customer should be able to ask questions to the representative who is helping them without their friends who don't work there, inserting their opinions. Very uncomfortable and did not like the service from this location at all. Not an inviting atmosphere and personnel were not helpful for such a simple pick up.
CATHERINE OThey told me andnchatged my card for $700 then went and charged me $900.. like where did the extra $200 come from. I Will NEVER use uhaul again.
Stranja PAgent was not friendly van was wet and had a smell
Aileen RGreat customer service they are very understanding in this location. I'm always satisfied with the Uhaul on Whalley Avenue.
Andre LKeep up the good work that it
dervent eAlready have a file opened and awaiting a response. The truck was not safe or road worthy. Was handed keys to a truck with no heat on a snowy, cold day, putting on over 100+ highway miles. The check engine and oil light came on repeatedly and the acceleration was choppy/poor, leaving me not confident in its reliability. I was also not provided the furniture moving blankets that I had paid for.
Joseph LDrove rental 3 miles and put one gallon refill and was charged for 2 gallons of gas on the back end. Rather be charged upfront than back door charges . Tried calling and no response from U-Haul management
TOMMY MFree coffee and donuts
Mark SThe app is very ineffective and I couldn't return the truck with it. I had to use the website on my phone and that too proved difficult. The truck also felt hard to control and I couldn't adjust the mirrors and couldn't find the hazard light button.
David CThere was a small piece of gum in the driver's seat, however, I would still rate the excellent the staff is awesome!
Leida AWonderful service
Shafiullah FAll good
daniel cSeats dirty, quoted using a quarter of a tank when I only used an eighth,
Elijah CA pleasure to use this location. Quick and easy! Great service.
Tenneisha JEverything was great and the customer service was great
Barbara CNot sure.. how do you improve on perfection ?
harold fmy customer service rep this afternoon was wonderfully helpful
Elizabeth DNo, I wouldn't recommend this location to anyone. I was over charged for mile I didn't do 59 miles to be exact. I drove from 375 Norton st to Westminster Street New Haven how the hell I drive 59 when I only drove 9,5 mile. not even 15mins. And no I didn't take a picture of the mileage because who would have thought this would have happened I've used U-Haul in the past never had a problem that I'm aware of, but who knows how many times this happened not just to me to anyone else because people are not paying attention nor doing their job I know for a fact that representative Juan didn't get up not once he said I was all set, he didn't even come outside and check the vehicle… he sat there and ate his food moved on to the next person like nothing..
Jessica LThank you very much
memairy aEverything you are doing is great.
Angel LStill not sure why I was charged an extra dollar for going over mileage? We started with 7/8 of a tank of gas and returned it full.
Karen BMy experience with this U-Hal has been excellent. I have no complaints
VERISA AThey also charge me twice and the male associate was very rude and not professional at all
PHYLLIS JThe gentleman with tattoos on his arms was very rude and unprofessional. He spoke to me in loud tone and it wasn't professional. I entered in the wrong door and he began to yell at me. He explain that the entrance was for employees. I apologized for the entry and told him the day of rental I witnessed several customers use the same entrance without being yelled at. This was truly the worse customer service I ever received. He spoke in a condescending manner. I hope no one ever received this kind of service .
Tanisha HI was overcharged
mariah gGreat customer service, guy who helped me was a pleasure.
Mathew WI Usually have a pleasant experience at this location but this time the agent did not make it so pleasing the Truck was dirty and it took longer then usual to get dispatched seems like employees were layed back and dint care much about job or mabey not enough training.
SHELDON TTire air pressure was too low when hiring the car, we found out on the road.
Leon BTrucks returned prior night blocked driveway. Unable to enter to park. And then unable to leave right away as trucks could not be moved due to one with dead battery. Need a different plan for trucks being returned to prevent this. Staff person was very helpful and patient in the midst of a difficult situation. I wish I had gotten his name out I give him individual recognition
Diane mThe cost per mile is somewhat excessive, the cost for renting a Uhaul for 1 day was $100.
CRYSTAL GOvercharged. Returned vehicle, both employees outside smoking marijuana in their personal car. One came out to receive keys. Unprofessional beyond belief. I will dispute bill when store opens
DAVID CTruck was in poor condition
Edmund VConvenient app dropoff
David LThey charge me 2 times for a dolly they didnt have then they charge for insurance after i said no had me sign without me knowing i was charged
Lisa DMy vehicle was not ready for my pick up time so I lost 2 hours of my moving time. There was not communication between various employees from whom I heard differing things.
Alexis PFirst and foremost the store opened an hour late. Once someone did arrive, he was very professional. I am sure that arriving at a shift that isn't yours and arriving too a disgruntled crowd cant be easy, but the young man came to work. I was impressed with his work ethic were above and beyond what was expected but a joy to see in this day and time. This employee is who changed the review from terrible to great.
Rhonda LCall ahead on the reservation if rented items, such as a furniture dolly or utility cart, are unavailable or will not be available at the time of the reservation. A refund should be processed as well for the missing items.
Aiyanna DGreat Customer service
itamar bThanks U-Haul
Eric JVan smelled horrible of smoke so bad we got air freshners for it. windows were so dirty couldnt see out of it. there was sticky residue in cup holders and around door handles had to buy wipes and clean it. when we returned the van there was a homeless person in one of the other vans left in lot.
Louis BConfirm truck rentals a really available at your locations when customers are reserving them.
IRIS R