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Jerry WenzelCustomer Reviews for U-Haul Moving & Storage at kaliste Saloom
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Equipment had broken tie down straps and broken safety chains that had to replaced,
Bobby StudebakerVery professional as usual. The truck had a leak in the "attic" and some boxes got wet. U-haul took care of the problem.
Robert HollierThe truck leaks water when it rains and the employees knew that and their response was we hsvebto finally put it down. They tried to plciver it with putty and now most of my furniture was WET!
Daphine ArceneauxThe pickup and receiving location were very professional and took car of my needs. Merci
Leslie MotonSecond time using this location and the guys here are very helpful and always ready with equipment.
Kyle FloryBeing I moved out and still had a whole month paid up, when i moved out the wouldn't reimburse for the month that wasn't even active yet, i asked and they refused! Is per reason for the bad rating!
Patricia Moreland | Expérience généraleAll perfect
mario payan | Expérience généraleFacility is well kept and was suited best for my needs. Friendly staff and very accessible loading and unloading areas.
Brett Dwyer | Expérience généraleAll of the information on my rental said that their was supposed to be a sticker above my gas tank that indicated what kind of fuel the van needed, I searched for like 15 min before calling but overall amazing rental
Joseph DemintFrom start to finish... everything about my rental experience was great.
Patin BreauxExcellent service. The location offers everything you could possibly need for moving cross town or around the world. Easy check-in and return. Will be back.
John MillerThe guys here were very polite and helpful!
Ruth AucoinOne reverse light was out and we noticed on the last day of our trip.
Kimberly DuplechinI haul truck had no air conditioner. It's 90 degrees outside and would have been nice to use it worki g.
JOHN UNDERWOOD | Premières impressionsGreat staff
Debbie Buteau | Expérience généraleThe store manager, Brett Dwyer, went above and beyond to do this hitch installation, including an electrical wiring kit, to my satisfaction. I am very pleased with my experience at this store located at 700 Kaliste Saloom in Lafayette, LA. Thank you, again, Brett!
Dale Martinthe gentleman was GREAT
JESSICA BenjaminNot a thing. Equipment was absolutely perfect for what I needed. Thk. You
Theolice legerStaff is helpful and very friendly!
Aquila Adams | Premières impressionsWent to drop at u haul location on Ambsssdor Caffery where I told manager at original rental location that is the location I will drop trailer. They would not take it there and I was forced to drop it at location that was 10 miles round trip from the ambassador location. Not happy
frank torriesThis location was efficient and clean also very friendly would highly recommend to check out for your storage needs
Rick Garcia | Expérience généraleTop ratings for courtesy, professionalism, service, ease of renting, phone assistance, and relaxed friendly attitudes.
Kenneth BroussardRight from the getfield when I first made my reservations for U-Haul truck 26 ft and a car hauler all I got was a run around and lied to multiple times I will never ever use U-Haul again
keith PATTY kruger CLAYTON | Premières impressionsGreat experience, little trouble finding my space but employee came to direct me after i called.
Rita Kinnard | Premières impressionsMr. Dwyer, the manager was very helpful. I felt that I was his most important person at all the times I visited the store.
Gail B Romero | Expérience généraleEverything was smooth.
Kenneth FisherEverything was done in a timely orderly manner. Very professional
Verina Jackson | Premières impressionsExcellent service and friendliness!
Floyd CareyWas told I would receive discount on mileage because I had to wait around 40 minutes when i went to pick up rental. The person that had the truck before was not back yet when i had arrived for pick up.
Dana LazardWas helped by Rene- he was very professional and helpful throughout the entire process.
Paul WittThe vehicle had no dashboard lights! The steering was so loose it was super dangerous to drive on the road and in my opinion, needs to be serviced badly or retired from the fleet. Overall the worst experience with UHaul.
Mary ColemanThank you for a great experience! Brett was extremely professional and thorough. I appreciated his efficiency and answering all of my questions.
Patrick SortebergOutstanding customer service
Roberto GilAlways great
Earl LegeThe truck I got was not safe to be driven.
George ShorterNothing! Everything went good! Rene was a huge help as well
Miya MbamiThe gentleman who helped me was top notch
christopher baileyThis was my first time renting at this location and they were quick and I was out of there in know time. I would definitely recommend this site to my friends. And the guy that checked me out was friendly. Great job man.
Martin MillerYou cannot improve on perfection. The young man did an excellent job. No improvement is necessary.
James SampyI recommend this to everyone
Lisa Richard | Premières impressionsSmooth process! Mr Brad helped me rent my truck and storage and he was amazing! Highly recommend this location!
NICHOLAS LEBLANC | Premières impressionsBest location
ROSE KELLYTires on trailer were bald
Richard ChamblinI had a very smooth transaction with knowledgeable Uhaul employees. It couldn't have gone any better.
Sherry RichardsI have called many storage inits and yall ate expensive but my things are safe.
Myra Lambert | Premières impressionsThe customer service representative Brad did an excellent job. Very thorough explaining policies and answered all my needed questions. The unit was also move-in ready. Would highly recommend
Brett Dwyer | Premières impressionsThey went above & beyond
Tylan Polk | Expérience généraleThank you for keeping our belongings safe and pest free!!!
Kelley Jolivette-Thomas | Expérience généraleThis place is poorly managed, and an outright ripoff! They put me in jail then told me I owed them over $6,000.00. Whatever you do do not rent from u-haul. You will regret doing so. I promise.
albert boudreaux | Expérience généraleWe dropped off after hours. Procedure was very easy
Paul RomeroThe cargo van had a bad odor in the inside.
Senetra GuidryNo complaints…everyone who I worked with on that day was awesome
ANNE ROMEROThe associate that assisted was amazing, answered all of our questions, was very patient.
Dchelle PerryCustomer service was excellent. Very friendly and knowledgable
Peter RussoThe gentlemen helping us with pick up and return were knowledgeable, respectful and courteous.
Mitzi SmithEverything was great, excellent staff but the truck ride was horrible. Too stiff suspension, at times the truck vibrated so badly I almost lost control. I won't be renting from U-Haul
Ricky OrtteThis is the second time in the last 6 months that I've used this location for a moving vehicle. They are great! Brandon was so helpful and nice for check-in!
Stephanie BaileyEmployees were very nice and explained everything well at both locations
paul arbourYes really clean and nice. But only one elevator for the entire storage facility
Shaina Pettice | Premières impressionsIndicate whether the truck has floor tie downs.
Jeanmarc MirabeauThe prorate moving is is great. To bad you don't do that on moving out paid for a full month's rent and only used 2 days worth. Would've given above average if it was. Plus an employee could've told me was going to be locked out of the main loading areas while I was emptying out my storage. Very rude cause he stood there and looked at me as I was loading my truck he could've said something. And that's why its below average
William Ramos | Expérience généraleBrett is horrible at customer service! It's been days after my move out date and I'm finding new things that were taken from me including social security information and important birth info for my baby. If I could come every day and leave a negative review I would!!! Insurance was not offered during contract signing, but of course mentioned once things were taken from my storage unit. I'm so confused about the way things were done and the lack of communication.
Danasia Leger | Expérience généraleColby was the young man that assisted me. He was very knowledgeable on information for the units. He even gave me a map and showed me where I could park the uhaul truck to unload.
CONNIE ORTEGO | Premières impressionsThanks for making my visit easy and understandable getting to my storage container.
marline thomas | Premières impressionsI have stored with other companies and been very disappointed. I even bought insurance and couldn't collect when rats chewed holes in our leather sectional and things molded. Therefore I asked lots of questions ahead of time about rodents and mold. I was assured that the facilities we're excellent. Our things were in storage for seven months. Everything was perfect when we returned. From start to finish, the staff members were all helpful, polite, and knowledgeable while they answered any questions I had. The automatic payments worked well while we were out of state. The U-Haul on Kaliste Saloom is the best storage facility in Lafayette, Louisiana.
kathy Doran | Expérience généraleWould've liked to have the 3 weeks left of my rental refunded. I have pictures showing nothing was left in the rental was only in the unit 10 days. No refund so not happy. Legally entitled to a partial refund. But it is what it is I guess. Paper I was given said no refunds and nothing owed so. Not happy.....
Marlena Garcia | Expérience généraleI never had any issues until I went to move out my things. My move out was delayed by 2 days due to being unable to gain access to my unit ,as I was told by by one of the employees that they had to lock the doors early due to an incident on the other side of the bldg. I went back the next night to remove my things and was unable to gain access again on the other side of the bldg also. So, I had to wait until the next day to remove my items to be able to do a check out thru my app. It then took 3 days to receive my email and for my contract to not show up on my app.
Tammi Guidry | Expérience généraleThis is a great staff. The manager BRET is awesome and very understanding. He really took care of me and he was a blessing
skylar collins | Premières impressionsThere was a car in the loading dock area where we and others were trying to unload. Staff claimed they didn't know who the car was for. It was in the way the entire 1-2 hours we were there. Very inconvenient but I love my storage.
Stephanie Elair | Premières impressionsFriendly staff. Extremely clean all the time. I am an older single female. I always felt safe.
VIRGINIA TURNAGE | Expérience généraleGreat service and experience from the call center agent to the staff at this location. SUPERB!!
Edward Linden | Expérience généraleI tried to call the office to verify where I needed to go, but did not end up getting a person. I also called for help when I was on one of the floors and the button rang, but it did not end up connecting with anyone. Also, the map was confusing since I had an upper first floor unit and did not realize we did not need to use the elevator
Kayla Wappel | Online Move InThis Location is amazing!
Brad Derouen | Expérience généraleThe security and alarm system at this facility gave me a good feeling that my belongings were safe.
Lavon Black | Expérience généraleBrett and the rest of the staff were very kind and professional. It was also easy to reach them when I ran into a problem. They are the golden standard for customer experience, thanks so much!
Damian Alpay | Expérience généraleExcellent service all good and clean..
Pedro Jorge | Expérience généraleVery clean for the most part, did notice a lot of dead roaches laying around the area. Other than that it was fine.
Gage artigue | Expérience généraleGreat Customer Service
Demarcus Thomas | Premières impressionsGood job excellent service..
Pedro Jorge | Premières impressionsStaff and facility were A+!
MARCELLA JACQUET | Expérience généraleVery easy process. No contracts.
Joseph Gilmore | Expérience généraleNice calm people. Clean facilities
VIRGINIA TURNAGE | Premières impressionsExcellent service: the gentleman who helped us check in and completed the truck rental was knowledgeable, helpful and engaged well.
Guy Gideon | Premières impressionsCould not have asked for better service!
MARCELLA JACQUET | Premières impressionsThe employees were so welcoming and helpful. They'll if I ever need another storage unit, I will definitely use you and refer people to you.
Kasie Bertrand | Expérience généraleThank you for your service! We had a good experience overall.
Chloe Moran | Expérience généraleWould use Kaliste Saloom location again.
Roderick Daigle | Premières impressionsThe complaint I have is when you try and call no one answers or calls you back. You have to keep calling until you finally get someone. The other complaint is I paid for the full month of January and have not gotten a call, reimbursement for the part of the month since I moved out of storage Sunday January 15th. That alone is making it to where I do not want to use uhual again. The storages were clean and no damage. We have called multiple times and all it does is ring. We also called customer service and got them to send two messages and still no call from them or reimbursement. When I called previous months it was not that bad but now nothing.
Kim Taylor | Expérience généraleNick was very friendly and helpful! Thanks again
Gnya Domino | Premières impressionsStaff was extremely friendly and helpful. Merci.
Chuck Clark | Premières impressionsNever had a problem with .,They all of my questions even if it was on the phone on in person faithfully. I've had the storage since 2020 with no problem
Hinder WESTON | Expérience généraleI DID NOT use this facility!!!!!! Getting sued for it, but have no clue where this is and have NEVER stepped foot even around it! If this is done when it's not used, hate to think what would happen if you did patronage there!
SANDI BONA | Expérience généraleWas given very minimal information. None of my stuff was set up the way it should've been and the number to call to get help doesn't even work.
amy walker | Premières impressionsThey are to expensive & to many add on fees as I have to buy a $10 lock instead of using my own, plus you have to buy there insurance
Desire Valere | Premières impressionsStorage facility was very clean and well maintained. Lighting came on as approached.
carolyn brown | Premières impressionsYour employee, Nick, was superb. Super nice and helpful. Your prices have skyrocketed, though,
dawn gidrety | Premières impressionsFast friendly service in a well-kept facility. A terrific 1st time storage experience and if the need arises again, I'll be back. Merci.
GLENN PELLEGRIN | Expérience généraleThe staff went above and beyond to help in every situation that arose, although there were NOT many. The facility was extremely clean, sanitary, well lit and maintained by the staff. I especially loved the fact that it was semi climate controlled with dollys and carts available at no additional cost to the customer. This was my first experience renting a u-haul and it was problem free and overall a safe and easy experience. Thank you to all of the staff that helped me. I appreciate you and all of your attention to detail and hard work. Thank you U-Haul! Keep up the great work of providing quality service and products at a reasonable price. It's refreshing to see a company putting their customers first!
Kristy Doucet | Expérience généraleExcellent experience with storing with this store. Would highly recommend renting with this location.
dwain phillips | Expérience généraleThis U-Haul Facility is awesome. They have a friendly and helpful staff. This location is very clean and the units are too have not seen any roaches. Enjoy using this facility and would highly recommend this U-Haul location.
Dwain Phillips | Premières impressionsI love it very nice
Kelvin Reed | Premières impressionsRoaches in the unit and when I lost my access card was told by the "owner" they hadn't passed out access cards in the last year but then when he saw that I had just rented the unit 3 weeks earlier just stared at me shrugged his shoulders! Definitely do not recommend this location!!!
KASEY JOHNSON | Expérience généraleMy storage was in climates control( believe I’m saying it right) but it’s barely felt like the air was working.
LESLEY CHEVIS | Expérience généraleI give this location 5 stars 🌟 they are good people and its hard to find people working in the industry like this that are actually here for there customers and care
Rick Savoy | Premières impressionsExcellent
Megan Spincken | Premières impressionsThe Uhaul Employees was very kind & helpful to me, especially Jessica, Thank You
Beverlly Johnson | Expérience généraleThe staff was awesome!!
Denise Green | Expérience généraleAwesome place clean units, climate control, prices little to high but what’s not. :)))))))) Thanks U-Haul 👍🏻👍🏻👍🏻👍🏻
dwain phillips | Premières impressionsThe storage facility was good. However renting a truck was a very bad experience for us more than one time. Jessica was excellent! She's a great employee at the Kaliste Saloom location
Peggy Smith | Expérience généraleThe staff was courteous, helpful and accommodating, I would use/recommend that facility for that reason alone. The facility itself was exceptional and exceeded my expectations!
Gilbert Minor | Expérience généraleOnly issue was requested outdoor unit and thought it was reserved only to get there and was forced to haul items to 2nd floor down long hall, if not for that would have been an excellent rating.
Wayne Gautreaux | Expérience généraleI AM VERY SATISFIED, JESSICA WAS VERY KIND & EXPLAINED & ANSWERED ALL MY QUESTIONS. TELL HER THANKS, I APPRECIATE ALL HER HELP!!! MERCI
Beverlly Johnson | Premières impressionsthe general manager was great, when I expressed the storage unit I booked wasn’t big enough he immediately start showing me different sizes and make sure the size I selected the second go round was perfect for my things. great job dude.
Shaquansa Daniels | Premières impressionsGood experience after a long drive.
Anissa Jackson | Premières impressionsDidn't like the fact that I had to pay for a full month of storage and my items were only in there for a few days. No discount or anything was given.
Debreka Jones | Expérience généraleDuring the checkout of the storage reservation on the internet, I was informed of not being charged for the 1st month of storage due to reserving a 20' Uhaul truck in conjunction with the storage. Upon checkout & signing the documentation at the facility, the service rep did not want to discuss or explain as to why I was informed of not being charged for the 1st month of storage rental. She was very inconsiderate and slightly rude.
Quincy LeBlanc | Premières impressionsOver a years time that I had it everything was good except once when they took my payment and didn’t put it in the computer and 3 days later I was sent a email saying it wasn’t paid but I went with my receipt and then they changed it…..
Marie Patton | Expérience généraleStaff was wonderful and courteous.
damon martinez | Premières impressionsEverything was a great experience , I just wished they would be open a little longer instead of 10pm
MYNMAYH KHAMVONGSA | Expérience généraleStaff was friendly and professional. Knowledgeable about their job. THANKS.
GARY WILSON | Premières impressionsChelsea was great! Very helpful and informative!!! Easy access to storage area which was very well marked.
Wally Broussard | Premières impressionsThe staff is great!!
Claude Menard | Expérience généraleI had a horrible experience on the road from Atlanta but when I got to you guys y'all made my life so much easier I am truly grateful for you guys you made my trip a whole lot better where it was dark you shined a bright light I pray God for you guys thank you your gratitude will never be forgotten I will recommend you to the world and the lady I love most the lady with the cute stomach the pregnant lady I forgot her name I'm so sorry that I love you sweetheart you are the best congratulations on your baby boy ❤️🌻
Melissa Henyard | Premières impressionsI only use the storage building for half of the month of October and was told that I would not be able to receive a discount for this month. My things have been in your storage over 18 months. It seems to me that U- Haul would help out good paying customers. Just like you want good or bad reviews from your customers we would like a little help from u guys as well . I had two of your building and never miss a payment. I moved my things because the rent went up and I I still trying to get back into my house. Things are very riff a this time and having to live on a fix income is not easy.
ROX CLARK | Expérience généraleBaily was super courteous and proficient. He really made the process smooth.
randy leferink | Premières impressionsEveryone was so nice and professional
Loretta Castille | Expérience généraleMy move went very well using the 15 ft truck & car dolly. I received a free month storage unit for free as well as I really needed that.
Bernie Ernest | Expérience généraleGreat helpful friendly group made me feel like I was important. "Hi Mr. Dale." " What can we do for you Mr. Dale " "Thanks Mr.Dale " I've rented trucks there several times and they always remember me.
Dale Smith | Premières impressionsThe manager was excellent however the unit I originally reserved was not available when I got there to sign and pay. Thankfully the manager had another unit available to suit my needs. I would highly recommend the manager for promptly making it right. I seems there is a communication disconnect between physical U-Haul storage facilities and the online service. The online service just lets people reserve units that are not physically available. U-Haul should talk to the physical store before allowing reservations. This very well could have become a very bad review because I drove an hour and a half to get there after I spoke to the U-Haul customer support center that confirmed everything was good to go. Thank goodness that the manager there was able to get me into a unit regardless. Some people may not be so lucky in the future. U-Haul should communicate with the facility manager to confirm the number of units available for reservations before letting customers book a reservation. I gave 4 stars because I didn't have to go find another place to bring my truck load of stuff. The staff at the facility deserves 5 STARS! The online customer support deserves 2 STARS for not actually confirming my reservations with the facility staff when I asked for a confirmation before making the trip and told me the unit was available. If I had gotten there with all my things and the manager couldn't rectify the problem I most probably would have never done business with U-Haul again because of the false confirmation I received from the support center.
Jake Maniscalco | Premières impressionsBrett was extremely helpful and patient! He did not rush me or made feel he didn't have time! He explained everything well!
Loretta Castille | Premières impressionsCanceling was troublesome
Tristan Spears | Expérience généraleStaff was nice and knowledgeable.
Lisa Breaux | Premières impressionsCustomer representative Mr. Bailey was very kind and professional!
MELISA SELLERS | Premières impressionsvery professional workers very clean and secure facility
Theresa Cormier | Premières impressionsThe manager there gives exceptional customer service. All of his staff is friendly and helpful. This location is by far the best U-Haul location that I have ever been to and the best in Lafayette, LA.
Denise Villere | Expérience généraleVery convenient, clean & professional!
Chondre Sinegal | Expérience généraleParking was the only pit fall but other than that no complaints
Ann Velez | Expérience généraleStaff is excellent!
Claude Menard | Premières impressionsThe young men that run the store are amazing! Very very helpful and even gave us use boxes that was so helpful.
JAMES MCGEHEE | Premières impressionsFacility was always clean, staff was extremely Helpful. I would recommend this facility to everyone I know
Ronald Watson | Expérience généraleStaff was very friendly and very helpful. Facility is very clean and feels safe.
Donn Murret | Premières impressionsWhen I had my first encounter with staff member to verify my storage rental, I was not given an access code nor any other useful information needed for my storage rental. On my arrival on move-in date, I had no access to to the storage facility.
Derek Baumbouree | Premières impressionsI went to load my storage unit and my access code did not work, I tried and tried to get ahold of the store manager for an hour before the doors wouldn't open and I couldn't return my truck because the gm never answered his phone. (Brett Dwyer)
Sydney Brock | Premières impressionsNeeded a storage unit to store a few things, I went online to try to find something convenient and in my budget. I decided to go with uhaul. When I went to get everything set up, I was promptly greeted. The staff at this place is amazing, they took to time to thoroughly explain everything I needed to know and answer any question I had. I would definitely recommend this place to any of my friends and family. You guys are rockstars!
Christopher Tabb | Premières impressionsChelsea was awesome and super helpful. She made the whole experience easy and enjoyable. The staff there was quick and above and beyond.
Magaly Castillo | Premières impressionsBest storage facility I have used. Friendly and helpful staff.
Michael Roberts | Expérience généraleThey go above and beyond. Facility is super clean.
Amy Foreman | Expérience généraleGreat STAFF
Marcella Charles | Expérience généraleLocal office and facilities were excellent but reaching a local person is a loooooong pain. Being routed to the national phone bank when you have a question or need to discuss with a local person is a pain.
Fred Dejean | Expérience généraleAt times it was difficult to find a worker, but as many businesses are suffering Covid 19 work shortages it is well understood and acceptable.
John DesOrmeaux | Expérience généraleStaff is great!
Jay Robert | Expérience généraleReally liked the friendly personnel. Was courteous and helpful.
Linda Clark | Premières impressionsExcellent customer service and assistance
Chanci Shaw | Expérience généraleI have been sitting on hold everyday since Wednesday trying to speak to a live person but after 30-45 minutes on hold I give up each time. I need someone to contact me immediately 970-744-1668
Kim Bashaw | Expérience généraleVery sweet customer service. Try their best to help accommodate your needs. Je la recommande fortement.
ANGELA LAZARD | Expérience généraleNice storage. Clean and very convenient.
Mary Colbert | Premières impressionsBrett and Chelsea were awesome. They were extremely helpful and insured all needs were met. The facility is well maintained. Promote immediately.
Daraseres Overton | Expérience généraleThe guy who helped us went above and beyond to make sure we were satisfied. I believe his name was Bailey. Not sure but believe her was the asst mgr. Very nice guy!
ELIZABETH BROUSSARD | Premières impressionsDelightful staff. Stephanie is especially bubbly and engaging. Immaculate facility. Excellent promotional offer.
Jhan Beaullieu | Premières impressionsWe had to go to the storage a few times. The covered bays we're always available. The carts were so helpful. A very good experience for us.
christian stigall | Expérience généraleThe in office workers acted as though it was an inconvenience to answer and respond to questions. I was told my storage was ground level, however it was not, then the garage bay door nearest the steps I had to carry my belongings up was broke so that meant I had to move my stuff from an even further location. I also turned in the u haul prior to their end of day yet they marked the van as not being turned in until the next day. Being charged full price for 5 days when I had it 37 hours total is also majorly inconvenient.
Keyana Smith-Harris | Premières impressionsVery professional and useful
Jessee Cline | Online Move InStaff was ultra nice and helpful. Everything was well done. Exceeded my expectations!
Daraseres Overton | Premières impressionsChelsie was amazing professional. Friendly and helpful the facility was extremely clean safe
Chantelle Turner | Expérience généraleThe answering service is horrible.. .even when there's hardly anyone in the building.. I'm not sure why. But I have no complaints and the storage was very nice. The people inside were very helpful and friendly. The service was excellent.
Ariel Calais | Expérience généraleCustomer service and everything is great but I choose no to get a unit because I’m looking for a 30 dollar unit, there should be more options on the first floor where I can easily roll a refrigerator in have the other corner to stack boxes or anything else I may need, I’m having a home built not wanting a extra bill but 30 bucks was sounding good specially with 1st month free
Ritchie Dixon | Premières impressions1st locker that they give me was taken. I had 2 walk all the back to the front. It was hot & im also pregnant. When I try to come later on to put more stuff. The code didn't want to let me get it. And it was way before 10pm
LESLEY CHEVIS | Premières impressionsChelsea waited on us. She was a huge credit to your company. I don't know what you are paying her, but whatever it is, it's not enough. She actually made the experience fun and exciting. She was awesome!!!!! Lynn Wood
Lynn wood | Expérience généraleEverything was great, except for the fact that I just paid my rent two days before moving out and that I am also paying for the 28 days that I won't actually be renting the units. And tyere is no offer/allowance for reimbursement even though I have been a very loyal/frequent customer.
Cheyenne Stelly | Expérience généraleI was simply blown away by this place. I had low expectations as my past storage rental experiences were not exceptional. I thought the building itself was unassuming. When I walked in I immediately was impressed. Staff was welcoming and helpful. Additionally the actual storage are was clean beyond my wildest imaginations. I will certainly be recommending the business for those in the area.
Jason Jobes | Premières impressionsWe are evacuees from lake Charles we found both locations to be very helpful and pleasant.
BYRON JOHNSON | Premières impressionsUnfortunately, the U-Haul I was given wasn't working correctly the mirror was broken on the passenger side making it impossible to drive in the rain. The brakes didn't work. Overall it wasn't a pleasant experience. And they charged me $200. I kept having to make stops between Lafayette and Lake Charles. In the rain after the storm to retrieve my property. It was a very sad day. Well, thank you have a great day.
Patricia Campbell | Premières impressionsThis UHAUL facility goes above and beyond to make sure your needs are met. I highly recommend this location!
Cynthia Daniels | Premières impressionsGreat facility & people
Kathlene Landry | Premières impressionsThe girl who rented me my unit needs a raise. Exceptional customer service. She went above and beyond and I rarely see that today..
TRACEY TRAHAN | Premières impressionsThis is a very trying time for me and my family due to hurricane Laura. Every single person I talked to from your company was nice and helpful. I don't have one complaint.
erica robinson | Premières impressionsThe 2 guys that assisted me were very plesant. They helped me thoroughly and without hesitation. The facility was very clean and well set up. I would definitely recommend this location to my friends and family.
Ronshawna Ruffin | Premières impressionsMerci.
Tonya JOHNSON | Premières impressionsMr. Begnaud was very professional and helpful, especially for a young man his age. Very much appreciated.
troy matte | Premières impressionsI would like to thank ALL the STAFF at U-Haul for they kindness and smiles. I appreciate the help and support you showed to me by answering questions and being knowledgeable about U-Haul. Brett keep up the excellent work you are doing as a general manager, Bailey thanks and Mickayla you got this you're doing a good job keep up the excellent customer service everyone. Thanks and stay alert and safe the year 2020 shall pass.
mandle livings | Expérience généraleTheir staff is very friendly helpful an nice, and they make sure you know what your storage is at. Merci encore!
Reggie Douglas | Premières impressionsStaff was very friendly 🥰
SHIA SHINE | Premières impressionsVery nice and helpful staff. Nice indoor facility.
Ellen Melancon | Premières impressionsWas charged late fees when I was told they would not charge me.
KAREN DESHAZO | Expérience généraleVery good customer service.
Kimberly Mock | Expérience généraleBailey was kind, patient, honest, and friendly it was nice doing business with him after a long day at work.
madel mivens | Expérience généraleS.O.
BIYUNCA GREEN | Premières impressionsThanks
David White | Expérience généraleMy experience was awesome. The staff was very helpful and polite. The storage was clean and very spacious. I had a great experience.
Candice Breaux | Premières impressionsI have rented from this store several times. The staff is knowledgeable and they have the right equipment in good condition.
David White | Premières impressionsThe two guys at this location were very helpful & nice! Anytime I need U-Haul services this (Kaliste Saloom location) Is where I'd prefer to go.
Shontelll Ross | Premières impressionsGreat place to store your items when you need.
Randle Broussard | Expérience généraleEveryone was polite and everything was well maintained
Myriah Duraso | Expérience généraleEveryone was so kind and considerate taking time to show me various things. Evan he was the first person I met; there was a manager I would assume an older gentleman who was awesome as well.
Veronica Rochon | Premières impressionsYOUR EMPLOYEES SERVED ME WELL. MANY CREDITS TO THEM.
Christopher Obafunwa | Premières impressionsvery clean and excellent customer service
dale knezek | Premières impressionsGreat facility and friendly staff.
WILLIAM PETERS | Expérience généraleVery nice people.
April Ross | Premières impressionsWorst customer service with uhaul!! Both this location and corporate. Will never use uhaul again!!
jesse case | Expérience généraleThe staff weren't very helpful at all until i said well just give me a minute to step outside and call the customer service number its highly disappointing
Sametria Francis | Expérience généraleThe staff made the process smooth every step of the way. The Uhaul rental process was easy and the appropriate vehicle was provided to me. I had adequate storage space while waiting for my home.
Gregory Broussard | Expérience généraleSensored lights wouldn’t come on we had to keep walking pass I’ll storage to activate the lights to turn on
Michelle Clark | Expérience généraleWould give 5 stars but got charged for pads that I never got. But that was from the Mamou location where I started. Kaliste Saloom location did every thing amazing!
Jeremy Bottley | Premières impressionsEverything I asked the gentleman provided answer. The experience has been smooth. I honestly thought it would be a disaster.
Gregory Broussard | Premières impressionsEveryone is professional but nice, helpful and friendly. Well done.
Christopher Daigle | Expérience généraleI cannot give an excellent rating, not due to the local Lafayette staff or facility, but because of U-Haul's inefficient software and POS system. Please update and modernize your system.
john white | Expérience généraleGreat place
hazelann yongue | Expérience généraleKenneth and staff were wonderful to deal with! I have already recommended this facility to friends!
janet mc Leod | Expérience généraleEveryone we met at the Kaliste Saloom Road facility was professional, interested and eager to help to make our transaction go smoothly. They all get the highest possible recommendation.
Christopher Daigle | Premières impressionsGreat service, friendly people.
Christina Hurley | Expérience généraleThe staff was always extremely helpful and this location is very clean and well maintained. I will definitely recommend this facility and will use them again in the future.
Stephanie Hanks | Expérience généraleRusty did a great job reserving storage units and getting truck and U-Boxes staged for easy unloading. He was very accommodating, understood my needs and effectively managed some last minute changes.
David Burke | RéservationNa
RALPH RIVERA | Expérience généraleNa
RALPH RIVERA | Expérience généraleGreat Customer Service!!
gezel turner | Expérience généraleThanks for the great experience.
Thomas Ernst | Expérience généraleEveryone on the staff was so helpful, personable and professional. We would recommend them to anyone.
Edward Black | Expérience généraleMerci.
h. lipp | Expérience généraleGreat service by Ethan and his crew.
Arienne Landry | Expérience généraleA big THANK YOU to Mr Ken and his staff. We couldnt have done it without their help. I would recommend this process to everyone. It made the move much easier.
marie dekerlegand | Expérience générale