It was as clean as you would expect, but I replied no due to the check engine light being on since before I left the lot and it just makes you a little nervous. Otherwise everything was great!
Stephanie R.Customer Reviews for U-Haul Moving & Storage of Ankeny
Testimonials From Recent Customers
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Great staff
Bryce H.the young lady was very helpful and did her best to get us out of there even though there were system problems. Also I was told the gas was full, it was not, it was down an 1/8. I brought it to full and asked for credit. I don't see where that was credited.
David J.Had some issues getting the equipment we needed but the attendant was a good problem solver and found an option that would work for us.
TRACY S.Great customer service and ease to rent & return!
Melinda M.Lady at the front desk was rude, lacked customer service skills. Attitude problem, I don't know if she was having a bad day or what but it's not acceptable.
Alexis B.My experience start to finish was easy and quick. Equipment was exactly what I needed and it was clean.
Emily L.I showed up at 6:55 AM for the 7 AM reservation that I had. I should have been first in line, but 4 other people showed up. U-Haul employees didn't bother to show up till 7:35/7:40 AM. I went into U-Haul at 7:40 AM and became last in line and stood around for 30 plus minutes for any help to start assisting me. The truck was fine. The auto transport had snow and ice on it and made it difficult to get my car onto it. The strapping devices were frozen or poorly maintained as the ratcheting devices were very poor and not easy to secure a car tightly! My car was loaded at this location unharmed and when I took it off the auto transport at another U-Haul location it was damaged on one side of the car. Very unhappy!!!
Austin S.Lady that helped me was very helpful, and pleasant.
Philip R.Great equipment, clean, maintained very well and outstanding service and Staff !!
Christopher B.Rob was very efficient and professional.
Daniel D.Jason was great to work with, i appreciate everything he did for me. Thank you my friend.
Josh R.Steering was wrong install, I cold be in very serious accident.
Bhajan A.Jason is GREAT to work with. He thinks ahead of what I need and actually seems to care. I won't go to any other UHaul location again. This is now my Goto rental spot.
Jason B.NEVER ever again!
jessica P.Jace went above and beyond for me at Uhaul. He was so kind and helpful and worked with me through my move. I even made several mistakes myself with booking and he was super stellar despite my mistakes. I would recommend their location and would give Jace a raise myself if I could! Excellent customer service from on all ends from Uhaul.
Nicole T.Easy
Woody S.Wonderful experience, great customer service would recommend this relocation to anyone!
DYLAN C.back of truck wasn't swept out from previous renter!!
Todd K.Aucun
Thomas H.The staff was extremely courteous and friendly.
dan H.Poor communication from the U-Haul team wasted my weekend project because the trailer was not what I expected.
Raymond M.timing is eveything but I got there after a snow storm and having never been there I was confused as to traffic flow and where to park The staff was very helpful
DOUG K.Check in Joni was excellent as well. Helpful and friendly.
Jeff S.The two young people who checked me out and then checked me in were courteous, competent, and a pleasure to do business with. The van was great, and good mileage too. Kudos to your team.
James C.Nice, friendly, and helpful at the last minute!
Jolena L.You charged me 1900$ for a trailer I couldn't use! You sucki will never use your business ever!
WINFIELD C.Was originally supposed to pick up in Ames so driving 30 min out of the way to pick up the trailer was not ideal and then waited 30 min due to only 1 person working
Nancy P.Have a drive-thru place to drop off a trailer without requiring customer to back the trailer into a spot.
Ken W.Keep doing as you do .most excellent
eric M.The only reason I said it “wasn't clean and inviting†was because of the construction and the confusion with figuring out where to go once you got down the drive way. Other than that it was amazing and the people were great. I even forgot something and had to go back and they were ready to help. Merci.
KOLLAN K.Called to verify equipment was available. Haley answered my questions very professionally. Used the app to make the reservation. Haley was at the counter and the same professionalism was present through the whole experience. She hooked up the trailer and verified all was good to go. She also was there for the drop off and did all of the unhooking processed. We will rent here again, especially with employees like Haley.
HAROLD F.The truck I reserved was not available due to mechanical issues. I was told I would receive a discount. I did not AND the sign at the entrance says a 20 foot truck is $29,95 but I was charged $34.95. The truck they gave me had the engine service light on. Would have rated higher if they would have actually given me a discount or even charged me the price listed on their signs. IF I ever need a U-Haul truck again, I don't think I will use this location. Hopefully someone actually reads this and corrects these issues.
Katoya J.No dash lights and a cracked mirror
WILLIAM R.Trailer had 2 marker lights out. Needs to be repaired.
Michael S.They called when we did not arrive on time to make sure we still needed the rental. They were courteous and adjusted our pick up time for us with no issues.
Angela L.The lady was very friendly and yet very professional. It felt very good being around her. I sincerely appreciate her cordial support.
Kwasi G.Great trailer and good price! Great service too.
Alan C.Easy process for picking up the truck. Everything met our needs perfectly. Would recommend!!
Michelle C.More clear advertising. The 19,95 rental cost is very catching but when you drive the rental 60 miles and you charge almost a dollar per mile and we also fort the gas. The rental cost me 100 dollars for two hours.
Joshua W.Check the truck ramp since ours was broken and could not be put back until we found a way to fix it.
craig S.I reserved a 6x12 enclosed trailer. When I went to pick it up at scheduled time there was no 6x12 enclosed trailer for me. They called the other location and there was non there either. When I decided to go with the open 6x12 trailer I went to hook up and the tire was flat.
Steve D.Great location really nice staff
Johnathan D.The check out process is very slow especially since I had one reserved already. When I refined it the woman worki g it was her first day and she was alone and frustrated.
kurt M.