Just because I made a mistake online and dropped off the U-Haul to closest place instead of place I picked it up at I was charged more than double ! Outrageous! Gal was very rude to me when I called! When I called to drop off and couldn't get app to work, customer service rep did not tell me I was at the wrong location for drop off, being the reason app wasn't working. Ridiculous! You should be able to drop off at closest location without a problem/ or extra charge!
Lynda AllenCustomer Reviews for U-Haul Moving & Storage of Ankeny
Testimonials From Recent Customers
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It was as clean as you would expect, but I replied no due to the check engine light being on since before I left the lot and it just makes you a little nervous. Otherwise everything was great!
Stephanie ReynoldsGreat staff
Bryce Hoppthe young lady was very helpful and did her best to get us out of there even though there were system problems. Also I was told the gas was full, it was not, it was down an 1/8. I brought it to full and asked for credit. I don't see where that was credited.
David JamesHad some issues getting the equipment we needed but the attendant was a good problem solver and found an option that would work for us.
TRACY SCHLOSSGreat customer service and ease to rent & return!
Melinda MaroldLady at the front desk was rude, lacked customer service skills. Attitude problem, I don't know if she was having a bad day or what but it's not acceptable.
Alexis BaileyMy experience start to finish was easy and quick. Equipment was exactly what I needed and it was clean.
Emily LahartI showed up at 6:55 AM for the 7 AM reservation that I had. I should have been first in line, but 4 other people showed up. U-Haul employees didn't bother to show up till 7:35/7:40 AM. I went into U-Haul at 7:40 AM and became last in line and stood around for 30 plus minutes for any help to start assisting me. The truck was fine. The auto transport had snow and ice on it and made it difficult to get my car onto it. The strapping devices were frozen or poorly maintained as the ratcheting devices were very poor and not easy to secure a car tightly! My car was loaded at this location unharmed and when I took it off the auto transport at another U-Haul location it was damaged on one side of the car. Very unhappy!!!
Austin SpencerLady that helped me was very helpful, and pleasant.
Philip ReinierGreat equipment, clean, maintained very well and outstanding service and Staff !!
Christopher BoppRob was very efficient and professional.
Daniel DelaneyJason was great to work with, i appreciate everything he did for me. Thank you my friend.
Josh RyanSteering was wrong install, I cold be in very serious accident.
Bhajan AulakhJason is GREAT to work with. He thinks ahead of what I need and actually seems to care. I won't go to any other UHaul location again. This is now my Goto rental spot.
Jason BrownNEVER ever again!
jessica perezJace went above and beyond for me at Uhaul. He was so kind and helpful and worked with me through my move. I even made several mistakes myself with booking and he was super stellar despite my mistakes. I would recommend their location and would give Jace a raise myself if I could! Excellent customer service from on all ends from Uhaul.
Nicole TorresEasy
Woody SpitzmuellerWonderful experience, great customer service would recommend this relocation to anyone!
DYLAN COURTNEYback of truck wasn't swept out from previous renter!!
Todd KluverAucun
Thomas HeckThe staff was extremely courteous and friendly.
dan holzPoor communication from the U-Haul team wasted my weekend project because the trailer was not what I expected.
Raymond Micheeltiming is eveything but I got there after a snow storm and having never been there I was confused as to traffic flow and where to park The staff was very helpful
DOUG KAMMCheck in Joni was excellent as well. Helpful and friendly.
Jeff StrachanThe two young people who checked me out and then checked me in were courteous, competent, and a pleasure to do business with. The van was great, and good mileage too. Kudos to your team.
James ChrisingerNice, friendly, and helpful at the last minute!
Jolena LuloffYou charged me 1900$ for a trailer I couldn't use! You sucki will never use your business ever!
WINFIELD COWANWas originally supposed to pick up in Ames so driving 30 min out of the way to pick up the trailer was not ideal and then waited 30 min due to only 1 person working
Nancy PaustianHave a drive-thru place to drop off a trailer without requiring customer to back the trailer into a spot.
Ken WhiteKeep doing as you do .most excellent
eric mcphillipsThe only reason I said it "wasn't clean and inviting" was because of the construction and the confusion with figuring out where to go once you got down the drive way. Other than that it was amazing and the people were great. I even forgot something and had to go back and they were ready to help. Merci.
KOLLAN KOLTHOFFCalled to verify equipment was available. Haley answered my questions very professionally. Used the app to make the reservation. Haley was at the counter and the same professionalism was present through the whole experience. She hooked up the trailer and verified all was good to go. She also was there for the drop off and did all of the unhooking processed. We will rent here again, especially with employees like Haley.
HAROLD FALLERTThe truck I reserved was not available due to mechanical issues. I was told I would receive a discount. I did not AND the sign at the entrance says a 20 foot truck is $29,95 but I was charged $34.95. The truck they gave me had the engine service light on. Would have rated higher if they would have actually given me a discount or even charged me the price listed on their signs. IF I ever need a U-Haul truck again, I don't think I will use this location. Hopefully someone actually reads this and corrects these issues.
Katoya JepsonNo dash lights and a cracked mirror
WILLIAM RANGIERTrailer had 2 marker lights out. Needs to be repaired.
Michael SampleThey called when we did not arrive on time to make sure we still needed the rental. They were courteous and adjusted our pick up time for us with no issues.
Angela LauerThe lady was very friendly and yet very professional. It felt very good being around her. I sincerely appreciate her cordial support.
Kwasi GloverGreat trailer and good price! Great service too.
Alan CoreyEasy process for picking up the truck. Everything met our needs perfectly. Would recommend!!
Michelle CabrerizaMore clear advertising. The 19,95 rental cost is very catching but when you drive the rental 60 miles and you charge almost a dollar per mile and we also fort the gas. The rental cost me 100 dollars for two hours.
Joshua Wine