I showed up and was talked down to basically about a reservation I was able to make online. They noted that they had trouble in past with pickup trucks and heavy duty trailer were unable to be used together. Because I needed to pickup my item that day I had no choice to use 10' truck with trailer. Definitely caused issues since weather wasn't great and using a pickup would've made process much easier
william CCustomer Reviews for U-Haul Moving & Storage of Apple Valley
Testimonials From Recent Customers
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The gentleman behind the counter at this location appeared to be having a bad day. I accidentally chose the wrong drop off time on the app. When I asked to extend to a 24hr rental, he became irritated, short and rude. He did provide me with the information I needed, was just less than friendly. Trailer was in acceptable shape and was hooked up appropriately by another staff member. Everything operated as it should and after hours drop off with the app worked as intended.
LUKE MGreat staff & customer service
Richard SGreat service
Michael DGreat service, extremely personable. Appreciated the help both with pickup and return. I definitely plan on returning and would recommend the location to anyone I know living in the South Metro.
Scott SFast and easy transaction at the Apple Valley, MN location.
Scott IThe store clerk was nice and so friendly.
Oachia JJust keep up the excellent work
Scott NEveryone was very helpful and nice.
Mary BQuick and easy. Good customer service.
Tammy DBest rental experience I have ever had. Friendly for sure, bu more importantly….fast.
SCOTT KGreat and friendly staff to help customers this location is the best
JESUS RVery friendly and efficient team at this facility. Easy pick up and easy return. Five stars. I note in particular the check out person helped with returning the truck with the right amount of gas by letting me know the miles/gallon and then helped calculate the miles I would drive so I knew roughly how many gallons to buy.
Scott NLet them know if they are late returning the truck, they will be charged for another full day PLUS insurance!
RITA MWorked out well. I would recommend this facility to anyone looking for a storage facility.
Robert T | Expérience généraleThe van was dirty on the outside and it smelled like a smoker had been in it. It ran well and worked well for my purpose. I guess I thought it would be washed much like a rental car. I would use UHAUL again as the check in/check out process went well.
Heidi SI hate that I have to rate the locations. They actually aren't the problem. My problem has been with customer service. The truck I rented broke down. I understand that breakdowns will happen, but the follow through was atrocious. The breakdown resulted in the truck needing to be towed away. Fortunately, I had a family member following in my personal vehicle. So, we made the 186 mile drive home to wait for the truck to get repaired. It turned out that my items needed to be unloaded before any repairs could be made, so a different truck was arranged. This resulted in me needing to take 2 days of vacation to be there for the transfer and to be able to continue my move and the 186 mile drive back down to get the truck. Since U-haul didn't have any drivers available, I had to pick up the replacement truck and drive it to where my broken truck was sitting. That wasn't a big deal, but when I got to the location to pick up the replacement truck, I was informed they didn't have one for me. So, my family member and I got to stand around for 1/2 hour waiting to find out if we made the trip for nothing. Finally, they released a truck to us. When we got to the location of the broken truck, the crew hired by U-haul was there waiting for us, so we thought that was a good sign. Well, it took the crew of 5 an hour longer to transfer my items from one truck to the other (walking directly across the ramp between trucks) than it took the crew of 2 that I hired to load the truck and my crew had to navigate flights of stairs. Not only did it take them longer, but I had to help move the heaviest items, because the 5 guys couldn't do it on their own. Eventually, we were finally able to finish the move. With as late as things had gotten, we unloaded the truck the next morning. Which we did 2 hours quicker than the 5 person crew transferred my items. Granted, we weren't needing to pack and stack items, so that saved us some time, but there were 2 of instead of 5. By the time we finished unloading, U-haul was already calling to see when I'd have the truck dropped off. I let them know it would be back within an hour. We actually had it back in about 1/2 hour. The next day when I checked my bank account, I found out that I was billed for the extra days I had the truck due to their breakdown. I have reached out 3 times to try to get that resolved. When I reached out, I was informed that someone would be in contact with me within 3 business days. It's been almost 3 months since my initial attempt and I still haven't heard from them. Even after reaching out 2 more times and letting them know I was disappointed in the lack of follow-up. It seems pretty obvious to me that customer satisfaction doesn't mean much to them. They were quick to collect money from me, but when they should be reimbursing money they ignore the customer. It's very frustrating to be billed extra for their faulty equipment. The part that failed wasn't a routine maintenance type part, so I wouldn't have held the breakdown against them, if they had treated me fairly. At this point, I would never use U-haul, again.
Timothy GThe reservation process was awesome on-line, the check in online was awesome, and I was very pleased.
Douglas MI have to be honest and say, I have not been a fan of UHaul in the past few years. My experience with this shop changed my opinion. They were great to work with.
Jesse JStuff piled up in front of one entrance. Otherwise fine. Really friendly and really great.
Mike TThe horn didn't work. The alignment was off. The driver side door sounded like it was about to fall off. The headlights weren't bright enough
Igor SThe app isn't very good. Self check-in and pick up is always problematic.
James MThe ramp was not locked in when I inspected the truck prior to departure. The truck had an unbalanced tired or something that caused severe vibration at 55 mph. The check engine light was on when I got there.
Joshua WI will not recommend U-Haul to a friend. I have used U-Haul for many many many years, and now I will go somewhere else. I made my reservation. I came there with my movers who are billing me by the hour and then I was unable to get my truck, because there was an E hold. I was told to call a phone number and was to expect a 20 minute wait which was closer to a 30 minute wait before someone came on the line and cleared me to go in and get my rental. This put me in a very bad position as my movers were then late getting my job done I had to pay more. Also, when I first got to U-Haul, I found out they do not accept Apple Pay so I had to drive all the way back to Bloomington to get my credit card.
Bethany SService counter person was not able to help me adjust a reservation I made on line. Could only execute on the order and could not make any adjustments. If I wanted the rental truck I needed to take it as ordered and then contact corporate U-Haul to determine if any change could be made to my mileage allowance and rental cost.
christopher lMy only suggestion is getting assistance when needed without roadside assist costing $210! That assistance should depend on WHAT'S needed!!
Susan BWhy do the my treat clients like thieves. Why do you need to take my picture and that of my DL. Quite invasive and very unpleasant experience. Every thing else was fine.
Renson AExcellent customer service at the Apple Valley MN location!
BRENDA JCourteous and professional service!
Alan SThe staff is very knowledgeable and helpful. I always have a great experience at the Apple Valley Uhaul.
MELISSA WOnline rental and checkout went really well!
Kelley G | Expérience généraleDriver door was sprung and had EXTREME road noise for 500 miles due to seals not in proper place. Unable to use radio due to noise. Overall a very POOR experience. Next time I will pursue another company.
Jeff BWhen I returned the truck I was asked if I got gas for it. I said we went 2,5 miles and she said, yeah, do you want to go get gas before you return it... exactly how much gas should I get for a 2,5 mile drive. I should have just said "yes"; but I felt that was ridiculous.
Katie SYou can shove your equipment right up your ass. I was charged $17 for having the fuel level at 13/16 full. The needle was totally above 3/4. I filled the tank full in Kasson figuring I could have it at 7/8 when I arrived. FUCK YOU!!!!!!!
Thomas WSo far, I'm glad I came to UHaul vs another storage facility. It was easy and convenient to where I was moving from. The staff is wonderful and the facility is clean and quiet.
Lindsey S | Online Move InI was extremely disappointed in the app because I was never contacted by anyone about the my reservation and had to make a special trip there to confirm that they had received my request.. not happy about not being able too call the location but drove over an hour to get confirmation..
James PWas charged for 8 gallons of gas by mistake. Was told it would be refunded by Dustin. Still no refund. They owe me 30 bucks.
Danielle HRepair brakes on the rental truck. The brakes were soft and not adjusted properly. Amanda did a fantastic job at check in and check out! Merci.
DR RGuys at this location are real nice.
Paul PMy experience was very positive. Excellent service à la clientèle.
Wendolyn ZAll good
Borys tHad no problem renting vehicle
Lester HThe man working the morning we picked it up was the most rude customer service person that I have even dealt with in my life.
john cNo qualms with my Uhaul experience.
JEFFREY B | Expérience généraleI rented a U-Haul big truck that matched the size of the storage u it ,one way rental , and was told I would get a FREE month of storage but when I went to claim my free month they told me that it needs to be "forward credit" and they can't give me a "back credit". I had the storage unit for 4 months , why can't I get a credit for a month????? Total scam, false advertising, bait and switch. Just want my free month as I was promised.
Josh P | Expérience généraleGreat job!
Regina S | Expérience généraleThe shift manager was excellent. We had a full truck load to store our home belongings. At first we had an inside room that said street level. When we realized it was not steer level he changed us to outside. He went above and beyond to help us. Wonderful service. I would highly recommend his customer care.
john a | Premières impressionsI've never had such a great experience with a storage facility. Each of the staff members was helpful, knowledgeable, and I always felt like my move was the most important to them when I needed help. This place saved me from hundreds at other places. I will definitely choose U-Haul (and specifically this Apple Valley facility) for my next move/storage needs. Merci.
nicholas k | Expérience généraleYour rates continue to increase, I moved out of my unit early and the rent was NOT prorated back to me. My payment was due in the 2nd of the month and when I went online to pay it on the 2nd you always showed me as past due?? Why are there no partial month refunds. Great for you to get paid double rent when someone moves out early!!
Daniel M | Expérience généraleThere was none or limited parking for accessing my storage unit.
JOHN W | Expérience généraleStaff was wonderful, quick, and helpful. Storage unit fit all my needs in the correct timeframe. Access to unit is easy, security is solid. Merci.
nicholas k | Premières impressionsI like using u Haul storage facility because it all ways clean and safe and staff is friendly.
Sharon F | Premières impressionsEverything was clean, secure & easy to navigate.
Ann A | Expérience généraleThe storage unit was very well maintained and secure. However, the rental cost was ridiculous. It went up over !0 % during the course of my rental. Some of the staff need to work on their social skills. Very rude and unprofessional. I gave the staff my extra key to my lock for safe keeping should I lose my primary key. When i checked out, they had no record of their having the key and could not find it.
SCOTT S | Expérience généraleStaff weee amazing I would come to them every time to rent
Michael C | Expérience généraleThe staff here are outstanding!!
James M | Expérience généraleAlways great service coming & going!!!!
James M | Premières impressionsMore than gracious and accommodating for the several years I used facility. There is no place I can imagine could be superior. (Originally rented for travel nursing position, turned into a much longer stay than I could have anticipated). With Gratitude and Grace, Angelique Sims, RN, BSN
Angelique S | Expérience généraleThey helped with the car dolly and got my car and things into the storage before frost bite kicked in. They were awesome.
Jayson A | Premières impressionsI was told I reserved one thing on the phone, indoor storage, and the only that was available was outdoor storage. At the same price. I know now what kind of customer service is being put out by u-haul. AV, MN.
Jacoby D | Premières impressionsProfessional, helpful, flexible.
Sue A | Expérience généraleI keep returning because of the good service
Cynthia F | Premières impressionsThe locker was perfect for my needs. Dustin is a very hard worker and always helpful.
Chad L | Expérience généraleCant recommend. Way overpriced. Moved to a brand new facility that is basically 1/2 the price
JOSEPH M | Expérience généraleIt was very easy to make my reservation and to have other access the unit for me due to my disability the process worked very well for me and those that was assisting me.
Armond B | Premières impressionsThis Apple Valley, Mn location continually has the best customer service in the retail industry, they should write a book or teach classes on customer service
John C | Expérience généraleFriendly employees. Loved being able to drive in right by the unit!
TRUDY M | Expérience généraleThe place was always well-lit, clean, smelled nice, and the staff is AMAZING! SO nice, helpful, and welcoming! This experience FAR exceeded my expectations for a storage facility and full experience. I actually upgraded (did not leave Uhaul) to a larger 2nd storage unit! Continue keeping it clean smelling nice, and an inviting place to store things, and you'll have one very happy customer!
Sara G | Expérience généralePrices to high!
tessie S | Expérience généralethe staff was friendly and helpful.
Debra G | Premières impressionsU Haul continues to out do their generosity every time I need them. Apple Valley MN has installed a hitch, wired lights for a trailer and now I'm renting space. The entire building is squeaky clean, the floors look like they are freshly swept and mopped. I have needed Uhaul for many services and I am so grateful for such a generous company I can rely on. We NEED more companies like Uhaul. But what is a company without its crew? Thank you so much to Apple Valley people for your kindness and attention.
Stephanie E | Premières impressionsStaff was really helpful and friendly.
KELLY B | Premières impressionsthis is not ebonis phone number.
Eboni K | Expérience généraleI was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.
Lisa s | Expérience généraleAwesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!
Rick M | Premières impressionsStaff were always accommodating and courteous. Great experience over the past 5 years❤️
ROGER M | Expérience généraleI would recommend Apple Valley,MN facility.
Media P | Expérience généraleI have rented U-Haul for many years and for me that is the only way to move or store.
MARION H | Expérience généraleVery deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89,95 we sign the contract and found that we are being charged 119,95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!
STEPHEN O | Premières impressionsGood job checking me in & showing me my locker & set up, thank you.
Becky S | Premières impressionsStaff was very helpful in offering a tour and answering questions. Great customer service experience.
Leland O | Online Move InGood team
Michael H | Premières impressionsAlways pleased with their service!!!
Cynthia F | Expérience généraleAlways impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!
Iman M | Premières impressionsGood people very helpful. Love u haul.
tasha g | Premières impressionsVery impressed overall with the entire experience. No problems.
Dennis J | Premières impressionsIt was an awesome place to have storage and I would highly recommend Stacey to anyone super friendly professional and awesome
Lawrence G | Expérience généraleI would give you and your TEN STARS if I could. Thanks for everything and I will be spreading the word
Nathan V | Premières impressionsA bit overpriced when compared with other storage facilities.
bonnie w | Expérience générale1st month free is great!
cheryl c | Premières impressionsI thought I was supposed to get one month free, but my card was charged for rent already
Keley L | Online Move InWonderful facility, friendly helpful staff. Facilities are spotless! We used the unit as a temporary holding area for household goods after the passing of a family member. A difficult time made easier by this UHaul.
Peggy G | Expérience généraleGreat experience at this Apple Valley location. Rented an outdoor storage spot for a vehicle. Incredibly efficient, I was in and out the door, with the vehicle stored in like 20-25 minutes. Thanks for the assistance.
KRIS K | Premières impressionsGreat place to store my car and I rent car haulers twice a year and always receive excellent service, thank you.
terry h | Expérience généraleWe have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
Sieni l | Premières impressionsWe are so grateful that you kept our items safe and secure! Always great customer service and super helpful staff. Thank you Stephanie and team, we would recommend you in a heartbeat!
Ann M | Expérience généraleI will be back in the Spring to rent another outside space. It was well secured and I felt my camper was safe. Merci!
Craig S | Expérience généraleI was very well treated. Things are clean. The climate control is great to work in.
Don H | Premières impressionsAll but one of the staff were wearing their face masks under their noses. A face mask is virtually ineffective unless worn properly. Failure to wear the face masks properly is a sign of disrespect to the customers. It's also a violation of the law.
diana p | Premières impressionsGreat customer service. I will be back.
Michael K | Expérience généraleWell-maintained, modern facility with excellent staff.
Jason K | Expérience généraleSpecial thanks to the staff and management at the Apple Valley store for their assistance in closing out unit 1008, that we (Armed Forces Service Center) ,had rented as a nonprofit organization to store furniture to be donated to the military community. Debra Cain, AFSC Executive Director 612-280-7677
Armed F | Expérience généraleMerci!
Todd S | Expérience généraleVery convenient move. Thank you!
Todd S | Premières impressionsStephanie was friendly and helpful. The facility is clean and secure.
David M | Premières impressionsPeople were super friendly during my initial locating my stuff there. Also seemed really nice if I had any questions.
Carrie E | Premières impressionsthe first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
wayne l | Premières impressionsThere was so much water condensation in one of my units that it caused damage to many of my items. I was told I need to make claims. I will try to update if that goes well.
eric B | Expérience généraleThe only complaint I had is that it was difficult to reach people by phone at the facility.
Candace Z | Expérience généraleI had a storage unit here for over 2 years and the staff were always helpful and friendly. THANK YOU!
Maritza M | Expérience généraleTo use the Lloyd's Insurance classification categories, everything about the service from the Apple Valley location was 100A1+. Nothing was ever a problem and any little difficulty was corrected with professionalism and wonderful good nature by all members of staff. If our circumstances ever change and we require vehicle storage we will return. AJP
ALAN P | Expérience généraleEveryone was so nice! 😃
Teresa T | Premières impressionsStephanie, Dustin, and Tony are excellent
Ron F | Expérience généraleStephanie and her staff were always cheerful and helpful. I downsized three times before finally being able to move everything from storage. The changes were handled quickly and efficiently. Great team to work with!
Patricia C | Expérience généraleAwesome
kerry i | Premières impressionsStephanie Piette should be recognized for her uncanny ability to service customers and manage her staff simultaneously. She is a great manager
Ron F | Premières impressionsWe stored our vehicle in their secure gated outdoor lot over the winter and needed access to it frequently. The lot was always clear and easy to get the vehicle in an out. The area was well lit . We have used this U-Haul for trailers in the past and have found the staff extremely friendly. We highly recommend this U-Haul.
dennis L | Expérience généraleThe staff were very friendly and helpful
Pearl H | Expérience généraleThe staff was always nice and friendly.
Lawrence S | Expérience généraleAble to improve my storage unit location for me,
eugene p | Premières impressionsGreat costumer service and answer all your quiestions.
Miguel S | Expérience généraleGrwat experience and fantastic costumer service. Great job
Miguel S | Premières impressionsVery nice experience
Julie K | Expérience généraleExcellent facility
Sarah D | Expérience généraleGreat experience, staff and facility were excellent
Clare J | Expérience généraleI had storage with u-haul for 3 years, very happy. I only visit the storage about 3 times, before moving. it had perfect temperature, my items was in good condition no mold. Very professional crew.
DARLENE N | Expérience généraleThey were great to work with and all were very helpful.
JAMES H | Expérience généraleNo comment
Sheryl M | Expérience généraleCan’t park near the storage locker because what appear to be staff member’s cars are parked in front of them.
Alexander W | Expérience généraleI've been a customer at Apple Valley UHaul for over a decade. I would say my entire experience with Stephanie and the many dedicated staff has been nothing short of exceptional! Kraig Kestner
KRAIG K | Expérience généraleBien
Dawn C | Premières impressionsThank you!!!
shari l | Expérience généraleI only had two negative experiences: I changed from a larger unit to a smaller unit two times. Each time the staff failed to note that my account was an automatic payment. Received late pay notice.
jennifer w | Expérience généraleVery good service!
Vann R | Expérience généraleI've had a unit at this facility for years. The staff have always been great. They've assisted me several times always enthusiastically. I would use this location again.
KENNETH P | Expérience généraleAntonio was friendly, kind and extremely helpful. He took the time to get to know us and made a difficult moving situation into a pleasant experience.
Lucy V | Expérience généraleThe site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.
Timothy C | Premières impressionsDon’t store anywhere else.
Joe R | Expérience généraleGreat facility and helpful employees
Scott P | Expérience généraleExcellent service à la clientèle
Todd C | Premières impressionsI was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.
tessie S | Premières impressionsNo comments
Dianna S | Expérience généraleLong time patron. Steph and her entire staff going up and beyond in all aspects. Extremely happy with the service.
JOHN H | Expérience généralecould not be more satisfied with my experience
Jarvis M | Expérience généraleVery friendly and helpful staff, good experience, thanks!
Grace p | Expérience généraleThe customer rep was great, helpful and friendly.
MOHAMED F | Premières impressionsYour the best😁
Dawn D | Expérience généraleMore than wonderful to accomodate
Deborah A | Premières impressionsGreat service
Chaichad A | Expérience généraleClean and well maintained, staff are friendly.
Nandi M | Expérience généraleVery friendly and helpful.
jeannine s | Premières impressionsStephanie the manager was awesome. The storage is very clean and well lit.
Coleen N | Premières impressionsScam and everything I owned was ruined by water
Connor T | Expérience généraleOur trip got delayed one day. When we called to change our arrival date from Monday to Tuesday the person on the phone said it was confirmed. When we arrived our whole trip had been canceled.
Riley K | Premières impressionsVery good service and fantastic team!
John C | Expérience généraleThe staff at this location was wonderful to work with. Helpful, friendly, great service, good people skills, worked as a team. If I was staying in the area, I would love to work for that location.
Sandi g | Expérience généraleEveryone was really nice
kerry i | Premières impressionsVery helpful and efficient .
Jeff R | Premières impressionsThe facility was very clean and secure. The staff was very knowledgeable, professional and friendly to all customer interactions. I highly recommend this business for your moving and storage needs.
Kamden V | Expérience généraleI need to stop to see about a refund for 26 days remaining on this months payment? Otherwise it was great working with you. Randy
Randy M | Expérience généraleThey were great!
abbey s | Expérience généraleI rent from the Apple Valley location a few times a year. I've always been treated well; the equipment is clean and the staff are aways super friendly and helpful! I always feel so welcomed!
Stephanie P | Expérience généraleOutstanding service at every interaction with staff! Our move was made easier thanks to you !!!
Jacqueline C | Premières impressionsVery helpful in seeing locker unit before finalizing the rental agreement. Knowledgeable. Friendly. Very clean facility
Jessica D | Premières impressionsI needed a trailer in a pinch and the staff made this transaction fast and very accommodating.
Girard P | Expérience généraleSecurity gate was stuck open or broken too often for me to feel like my RV was secure. Had several inoperative remote openers and I need to take time to go to store when open. Expensive rental space.
carla p | Expérience généraleAll of the employees were knowledgable friendly and helpful.
kirk h | Premières impressionsEmployees we're very nice and helpful. They went above and beyond to make sure everything was working out. Would definitely come here again if needed and recommend it to friends and family.
lucas d | Expérience généraleThe person who handled my set up was excellent. Great customer service, explained everything and answered all my questions.
Joe R | Premières impressionsQuick and easy, Demonstration of security and facility very helpful.
Byron S | Premières impressionsfast competent service done with smiles very pleasent to deal with
barbara o | Premières impressionsVERY HELPFUL AND FRIENDLY STAFF.
Larry G | Premières impressionsFantastic customer service. Really happy I decided to do business here.
lucas d | Premières impressionsAwesome customer service
Rhonda M | Premières impressionsFriendly and very helpful
Brian L | Premières impressionsGreat staff, great service, great location
DAVID K | RéservationEveryone working at this location is extremely helpful and friendly. I could not recommend this location highly enough.
Shannen E | Expérience généraleLoved it so easy to get in and out!
Ruth G | Expérience généraleI am moving my RV from the outdoor storage facility because I was parked in a small triangular space and my rent went up from $49 to ~$65 per month. This has just become too expensive.
GARY E | Expérience généraleGreat Facility. I've used it three times now and it is clean, well staffed and easy to access. Je la recommande fortement.
daniel b | Expérience généraleI ended up losing my stuff at this place and I tried calling and talking to the manager and was never given a chance to get my stuff back. The staff were not professional at all and the manager.
Muhammed J | Expérience généraleVery good company and one of the best I have ever dealt with on both ends of my move. Thank you very much.
David W | Expérience généraleGreat facility and personnel
Barbara S | Expérience généraleThe staff there was great on working with me through our specific situation. Stephanie was very easy to work with and pleasant.
Trey C | Expérience généraleVery helpful. Good service. Well run facility.
Lori F | Expérience généraleI could tell the staff all hated eachother. The rent was too high also.
Jeffrey K | Expérience généraleCanceled reservation due to false info from online Customer service.
joe A | RéservationEveryone there has always been very friendly and helpful. Place is clean, secure and well lit.
Fredrick A | Expérience généraleThey were extremely accommodating. I wasn't able to drop it off on Monday, but I was able to drop it off on Sunday when office hours were closed. A U-haul employee happened to be there and they helped
Gregory A | RéservationVer good, thank you!
Wanda A | Expérience généraleThey were very helpful and things went better than i expected.
Charles C | Réservationonly sometimes the parking area where we were unloading or loading was crowded or it was confusing where we could even park - but overall the experience was great - clean, nice, and convenient
Joy R | Expérience généraleStaff looked overwork and had no time to help me at the front desk. I also received a $15 late fee even though I set up a direct deposit because the rate went up $5 after 2 month moving in.
Matthew F | Expérience généraleGreat staff and great experience. Keep it up everyone!
Colin D | Expérience généraleThey were all great and very patient seeing I had alot to unload the facility was clean and easy to get around
mike j | RéservationThank you for your excellent service I look forward in doing business with you again.
JOAN R | RéservationYou have a friendly and helpful staff.
Ira E | RéservationThis is a top notch facility. The building and the staff are great!
JULIE A | Expérience généraleNo problems
John K | Expérience généraleSuper nice facility.
STACY M | Expérience généraleStaff was very unfriendly when I closed out my unit.
BRITTANY C | Expérience généraleGreat experience, very friendly staff, always helpful if I needed anything. It was very convenient and close to where I was temporarily staying.
Christy M | Expérience généraleStephanie and her team are the best in the business. Thanks for all your help
nathan v | Expérience généraleOne of your employees was rude about where I parked to get things from storage. He had very short hair and glasses and was probably in his 40's and was white. I didn't you came out that door.
deb g | Expérience généraleGreat friendly employees, awesome facility!!
Sean P | Expérience généraleNice facility. Helpful friendly staff.
Fredrick M | Expérience généraleWe had the unit for 2 years and never had a problem with access or billing.
PAUL R | Expérience généraleFriendliest staff I have ever dealt with even in difficult times. Fair and accomadating in every way thumbs up and keep up the great work.
Robert K | Expérience généraleStephanie and her team are great!
JEFFREY C | Expérience générale