Customer Reviews for U-Haul Moving & Storage of Bozeman

Évaluation :

1

Your workers overcharged my mileage by almost 40 miles. I took a photo of the odometer as I was sitting in the drop off lane. Is this how your company pads its bottom line? You can bet I will be taking action against this scam.

Évaluation :

3

Less wait time

Évaluation :

4

I have done business with this location 4 times in the past 2 years. This was by far the best experience I have had. I credit this to the employee who actually been with U-Haul for at least several months. Please continue to retain staff - it makes a difference in customer service. :)

Évaluation :

5

Great service

Évaluation :

5

Easy to work with.

Évaluation :

5

The trailer I rented was in excellent condition. It was ready to go at the agreed pick-up time. Very good experience!

Évaluation :

5

Cole and the team were extremely helpful. They went above and beyond to help us!

Évaluation :

5

William did a great job!

Évaluation :

4

All the personel on both ends were extremely friendly and efficient. There were incosistencies between promised schedules and actual dates: pick up after packing, promised arrival time at destination, and with credited charges. Our belongs arrived safely and intact. Our overall experience was good. I appreciated the frequent communication and helpfulness of representatives.

Évaluation :

5

Very kind and helpful.

Évaluation :

5

Customer service was great and very helpful.

Évaluation :

1

Truck was a little dirty inside, but the engine ran rough and my final day the check engine light came on. I wasted 15 minutes trying to get the phone to accept the code for roadside assistance, time I was going to use to fill up the tank. I told the counter guy this at return, he said he'd "take care of it", but I was still charged. Anyway, I ended up calling the store, and they told me they knew the problem as it had happened repeatedly with this truck, and to drive it anyway. I told him I had anxiety about it, as my Uncle died when his engine seized on the highway and was rear ended by a semi, but they were not swayed. I drove it, but was near throwing up with anxiety the entire time. No discount was offered, I didn't even get an apology. This is not a good policy as it could mask another warning coming on as happened with my Uncle.

Évaluation :

4

The last time I rented a dolly, the staff member offered to load it for me. This time I was on my own.

Évaluation :

5

great

Évaluation :

5

Super friendly and helpful. I wasn't fully ready when they showed up and they were more than willing to help me where I needed it.

Évaluation :

5

Great crew working there

Évaluation :

1

I had a scheduled appointment for my hitch. I called the night before to confirm the time and to see if could wait vs dropping it off since I live 1 1/2hrs away, they said no problem. That morning I came at my appointment time and they indicated 2-3 hrs total wait time and they would start on mine right away; since I was first in line. After spending 3 hrs at the coffee shop next door I came back and they hadn't even started it. Worse yes was that were working on another vehicle instead! I left without a hitch installed. I am beyond upset as I had to take 1/2 day off work & 3 hrs of drive time for nothing. Very poor customer service.

Évaluation :

3

to do a better job of scheduling - took the car in at 9am and haul didn't do it until 3pm so we had to remain in Bozeman for 8 hours for a job that took 2.

Évaluation :

4

The price was great. They did an awesome job installing the hitch. But they left my truck carpet all screwed up and torn apart after doing the wiring. I can easily fix that but someone else could have been really upset about it.

Évaluation :

4

They did a good job and were very courteous. My appointment was at 9. They said 2 hours install time. I finally called at 1:30 and they told me they were so busy that they didn't have time to call me back. I picked my car up at 2, so they basically had it most of the day.

Évaluation :

5

Evan and Jeff were very accommodating and helpful - Thank you both!

Évaluation :

4

The young man who helped me was exceptional!!! I hope you can get that feedback to him. It was Tuesday, March 6, 2024 in Bozeman, MT. My main complaint about this location is that I can't ever get through to them by phone. I have lived here 13 yrs and have rented from this location many times. They need to be staffed so they can answer the phone! This has been a long term problem.

Évaluation :

5

All went well and reasonably priced.

Évaluation :

5

Always seems to be a good crew working there.

Évaluation :

5

Great customer service and friendly help. Truck worked great, windshield was cracked and dirty but that was not an issue.

Évaluation :

2

They didn’t have their open sign on and the hours are listed wrong.

Évaluation :

5

Service was friendly, quick and efficient.

Évaluation :

5

You did a fine job helping me

Évaluation :

4

Cab not clean, box and ramp not swept.

Évaluation :

4

App is very glitchy on Android.

Évaluation :

3

While the staff were super friendly and to the best of their ability helped me, it all felt extremely disorganized. Last minute, U Haul switched me from one location to another, and then, I was given a truck with fuel issues. I wasn't left broken down on the side of the highway because of them, but it did take me near 15 minutes to put 12 gallons of gas into the tank (because I was given a truck whose fuel level was "below a quarter;" it was almost on E). It's not the biggest issue, but it was rather annoying when I'm paying the amount I am.

Évaluation :

5

Rien

Évaluation :

3

The truck was filthy in the back. Had muddy footprints on the deck. We had to mop the floor before loading. First time for this to happen. Not normal for U-Haul.

Évaluation :

5

Answering Phone needs some improvement. Poor guys have to put you on hold… too busy to answer and help customers in store..

Évaluation :

3

The tires were bald no tread at all and it was snowing. Replace the tires!

Évaluation :

2

I like this location and it's well stocked with moving supplies. Staff is friendly but incredibly long waits to purchase items and rental processing.

Évaluation :

5

A plus

Évaluation :

1

The staff put a hold on my daughter's credit card for $575. Told her they only accept one payment source. I called and asked, and the staff verified that's true but stated they have not taken any money, just put a hold on it. I asked if they will take the hold off so she can use her money if I pay the tab with my own credit card. They said yes. When she returned the truck I called and asked what the TOTAL was. They told me it was $936.95. I gave my card info. Paid the tab. He asked if I was coming to pick up my daughter, I said no, I'm in Florida, but once you take the hold off her money, she can call an Uber. He said ok. BUT THEY KEPT HER MONEY ANYWAY. SHE WALKED HOME IN SUBZERO WEATHER FOR MILES BECAUSE SHE HAD NO MONEY. I called and asked the manager why they suddenly are able to use more than one payment source, and he denied ever saying that. I had already explained to them that my daughter is schizophrenic, and I didn't want them taking advantage of her, but they did anyway. Taking advantage of the disabled is beyond reprehensible.

Évaluation :

5

Eat staff ever … Isaac Tracy Mathew and another fella working with Isaac I forgot his name at the movement . Wonderful polite well groomed , caring , staff. The kind one might find in a hospital where life and death happening . These men care about U-Haul clients

Évaluation :

1

We did not receive our u-box until very late on our delivery date because the store did not have the staff to deliver it. We were not notified of this. We had to call repeatedly to figure this out. Our u-box was delayed in transit and again, the coordination from uhaul left a lot to be desired. Overall, this was a very poor experience, logistically. For the the price, we expected the u-box to be dropped off on time and delivered on time.

Évaluation :

3

We appreciate that the front desk staff did not want us to have to wait while they were helping other customers at their busy location; however, it was odd that they expected us to take their word for it that they would check in the equipment later and email us a receipt. We left without any actual proof that we had returned the equipment which felt risky as the consumer.

Évaluation :

5

Good equipment and people when working with U-Haul

Évaluation :

2

When I made the reservation I was supposed to pickup and drop off trailer in my hometown of Ennis, MT. A few days before my pickup day I receive a call from Uhaul saying I would have to pickup in Bozeman, MT, 55 miles out of my way. When I pickup trailer in Bozeman I told the clerk that I wanted to drop off in Ennis which he stated would cost 4 times as much. So I bring the unit back to Bozeman. Now I have driven an extra 165 miles!!! I will not use Uhaul in the future and if anyone asks my opinion of Uhaul I will tell them to look elsewhere.

Évaluation :

5

Everyone I talked to was amazing, and truck was great. The fellows at the Bozeman, MT location are amazing.

Évaluation :

5

Done the job. Thank you.

Évaluation :

5

Your Butte location is a nightmare. Ashley was hateful and wouldn't do her job and didn't know how to do her job. I've used uhaul many years and after my Butte experience I hope to never use it again. I'm 75 years old and disabled and needed a little help driving my car up the auto transport as I have no balance anymore. I had to find 3 men who were nearby to load and lock down my car. Ashley just stood and then went back to the store without securing my car. She also lied to me about why she had no auto transport for me. Do you really need an employee like her.

Évaluation :

5

There is an older guy working there who is absolutely outstanding. He checks you in, hooks you up and checks you in upon return. He calls you by name and is always friendly and he hustles too. This gentlemen is worth keeping and is an asset to your company. Merci.

Évaluation :

5

Super helpful employee on site and extremely easy to reserve online.

Évaluation :

5

Previous customers left muddy footprints in the trailer, that was my only negative about the location. The employee who helped me was awesome. I never caught his name but he was really helpful.

Évaluation :

5

Can't say enough good about these guys. Very friendly and helpful.

Évaluation :

3

I rented this van using the app. The location had not prepped the van the night before. The van only has 5000 miles on it, but the cupholder area was sticky from previous use. The seats were covered in dog or cat hair. It was not cleaned well. I have rented from this location many times. The trailers have been clean and other trucks have been clean. I used the app because the location is so busy, it generally means I am at the location for an hour. When it was time to check out, the keys were not in the lock box and I had to wait on the location to open. My frustration with this experience was equally disappointing with the app. It did not go through the process correctly. Even though I had no keys it still dispatched the van without opportunity to take pictures or note how dirty the interior was.

Évaluation :

4

All went well except had to wait for quite a while

Évaluation :

5

Great service.

Évaluation :

5

Good folks to deal with. Best in our area for sure!

Évaluation :

2

Everything was fine until I came back to return the equipment and the representative didn't even acknowledge me, just unhooked the trailer, slammed it on the ground and walked off. I had to go back inside to ask if there was anything I needed to do since representative still had not spoken or made eye contact with me. If I wasn't a confident man, I would have been afraid for my safety. I sure will not send my wife or friends to this location.

Évaluation :

3

There was a pigeon trapped inside the facility and there were feathers and bird droppings through out the facility. We had reserved a 10' truck that was not available when we arrived. We did receive a 15' truck at the same cost, but that did not offset the extra cost of gas. We had also prepaid for two small boxes and requested a hand dolly that did not make it to the reservation switch from a 10' to a 15' truck, so we had to pay for a more expensive appliance dolly. The truck had been swept out, but the front of the truck and windshield were covered in bugs. I tried to buy a cheaper lock, but the clerk talked us into a more expensive combo lock. We had trouble using it and one of the technicians at the shop helped us to get it closed. When we arrived at our destination we could not get it open. We had to call roadside assistance to come cut the lock off. It took them almost two hours to arrive from Denver. He was very helpful and nice and it only took him about 5 minutes to get it off.

Évaluation :

5

Merci

Évaluation :

5

Nice to know our stuff was secure in a nice facility.

Évaluation :

5

The person who helped me over the phone was very helpful. His name was jeff

Évaluation :

5

Always nice to work with these guys.

Évaluation :

1

Horrible you do not pro rate. I had the unit cleaned out on the due date of the 28th and checked out on the 29th yet I still have to pay the whole month! This is a shameful business practice!

Évaluation :

5

The person who helped us, Jeff, was fantastic. really nice, patient, very helpful even though our initial reservation was given away to someone else (not by him) he helped us get a new unit and a free month to make up for it. Love Jeff

Évaluation :

5

Kyle was extremely professional and very helpful! There was another employee whose name I didn't catch that also went above and beyond by loaning me a tool so I could remove the combination lock on the back of the trailer.

Évaluation :

1

My bad experience started after I set up my storage. It's the highest -priced storage facility in town, so you would think their online account system would be flawless. That's not the case. I've set up autopay from day one, but it's failed every month, despite repeated setup and confirmation, and I've been assessed a hefty late fee twice now.

Évaluation :

5

Excellent facility. Helpful staff. Will return if I need storage again.

Évaluation :

5

More folks NEED to work here! And have a GOOD job!

Évaluation :

2

Deberían tener un storage abierto siempre, para eso está el código de acceso también…. Sino que nunca sirve el código y siempre está cerrado…

Évaluation :

2

The price was way too high for the size of Unit. Only rented it because it was the only thing available within 30 miles. The closing time of 7pm made it very difficult to access with my work schedule, they never fixed the alarm system in the 3 months I rented. Even just asking them to unlock the sliding door took 15 minutes because I had to wait in line to talk to the only employee they had in the office.

Évaluation :

4

Nice staff!

Évaluation :

5

The staff were great! Thanks guys

Évaluation :

2

The facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.

Évaluation :

2

It started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.

Évaluation :

2

Neither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars less

Évaluation :

5

Please change the email on my account to : wil.shellhorn@gmail.com Thanks, Will Shellhorn

Évaluation :

5

Tuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICO

Évaluation :

4

Very busy store

Évaluation :

5

Very happy The free one month was awesome coupon and incentive

Évaluation :

4

Everyone I came in connect with was helpful and very friendly.

Évaluation :

3

Very friendly staff.

Évaluation :

5

Sam was awesome! Great service!

Évaluation :

2

I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.

Évaluation :

1

Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.

Évaluation :

5

They did a great job

Évaluation :

3

The staff here are young guys which is fine. Not sure if it's because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It's spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn't one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. Merci

Évaluation :

5

I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.

Évaluation :

5

Wonderful experience, thank you!

Évaluation :

1

Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't need

Évaluation :

1

Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Ag

Évaluation :

5

Great location Helpful

Évaluation :

5

Very friendly and helpful.

Évaluation :

4

Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.

Évaluation :

5

EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.

Évaluation :

4

Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.

Évaluation :

4

N.D.

Évaluation :

5

Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.

Évaluation :

5

Very helpful and patient.

Évaluation :

1

I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.

Évaluation :

5

We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Merci.

Évaluation :

2

I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.

Évaluation :

5

I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!

Évaluation :

5

I appreciated the flexibility and promptness. They were willing and ready to make this work for us.

Évaluation :

5

GM is spot on with customer service & having everything ready & available for customers!

Évaluation :

2

Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!

Évaluation :

1

No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service training

Évaluation :

5

Sara was awesome and went the extra mile! Great customer service and kind people!!!

Évaluation :

1

The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Merci!

Évaluation :

5

Very much appreciate dealing with you. Excellent service.

Évaluation :

5

They did great

Évaluation :

5

Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!

Évaluation :

5

Jess was amazing!!

Évaluation :

5

Went above & beyond

Évaluation :

4

Friendly staff, accommodating, helpful.

Évaluation :

4

The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.