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Tracey HCustomer Reviews for U-Haul Moving & Storage of Canterbury
Testimonials From Recent Customers
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The staff has always been great and helpful they are truly the reason why I keep coming back . Truly appreciate everything
Robert M | Expérience généraleThe truck it was in need of repair
Undrae WMake sure that the tires have air.
seifullah mThe people behind the desk are very unprofessional plus all types of lights we on
David WCheck your equipment
howard mThumbs up
Gregory BRayshawn went above and beyond to assist me due to the rental system going down. His assertive action and customer service made me think that he was the store manager. Considering that the location was understaffed, he is nothing short of amazing. He demonstrated that he is a real difference-maker, so i feel like he's worthy of an opportunity to make a bigger impact. If he can't get a promotion, at least give him a raise in salary. He deserves it.
LEVI HMariah was great and she really helped and made sure I got my truck… customers service was not helping but she definitely did .. thank girl
Tisha PMoving company did a great job for us will hire them again if moving again
Raphael MMy truck was FILTHY AND ON E WHEN RECEIVED…Then charged me for the truck that was given to me on E for Gas penalty's when it clearly was given to me that way.. when I got to the Elyria location the manager there was AMAZING! She helped me get my deposit back and made my experience much better than Ithe on started with in Illinois.Trucks shouldn't be given dirty or on E.. it's not fair to the renter!
Niya TRayshawn was very helpful, he made the process run smooth. Thanks
brandon bLong line like at the DMV with little sense of urgency at the desk. Seemed understaffed with cashiers for such a long line.
Paul HRayShawn and the other female employee gave great customer service and they’re the reason for me to continue doing business with that location.
Adrian RI re reserved my truck at Ken’s liquor store and they never showed up for me to pick up my truck so I think when you were used letting people have your services you need to make sure that they’re qualified to do the job.
Sarah CWhen you check in a customer walk the vehicle and check the gas gauge
Yvonne HYou Charge Me A Extra Day,And I Turned It In A Day Early,Whoever Worked Friday Evening On That Shift Was So Busy Talking On The Phone,That He Didn’t Sign Me Out That Friday Evening,I’m Calling Tomorrow To Complain,I’m Not Happy
Jacques SThis location is nice infested. I had mice poop in all of my things which is why I moved my things out of the storage.
CATANDRA CGreat customer service!
Tina WEveryone there was very friendly and accommodating. I felt very comfortable waiting there for my hitch installation.
Bridget REveryone was very nice and pleasant
Armando WVery polite
Robert PA great experience, Mariah was great and very helpful.
ronnie mNothing excellent service
Raymond FThe truck that I received had mechanical issues. The transmission would not change gears. Cut off on me three times.
ALFRED DThe establishment that we finally received our equipment was fine. The problem is our pickup location was changed twice and when we went to pickup,the truck was not there and they hadn't had any trucks for 2 weeks. It was miles out of our way. When we finally got customer service to answer they found a truck that was an hour away from current pickup location. So ever all experience sucked. The discount we received was not adequate, but YOU had the upper hand. We were 3 hours from where we were returning to and had that 1 day to move. We returned truck early so some sort of refund would be appreciated.
Gregory JI moved in after the first when I moved out on the first they charged me $122 Dollars that's not fair I'm not there the month of March this is a rip off
earlene d | Expérience généraleThe truck ran a little hard could use a little TLC. But overall not a bad experience.
Jason JStaff don’t want to help very lazy
Christopher M | Expérience généraleEverything was good
Richard DEverything was great to expectation
Jeanette PN/A service was great as always
Darlene VThe doors were locked 25m before closing time I had too stand outside knock on door and beg the employee to refund my mileage and she said she’ll try they close in 20m .never going back to this location
FANTA LI don't understand why did I receive this email. I spoke with someone from uhaul customer service and told them they have the wrong information. I did not get any uhaul rental. The lady said she will talk to the location to see exactly what happened and why my information was used without me making reservations or ever coming to that location.
Bobby LI will be using you again for my next move
LEROY Hnothing at this time
Aaron PVery difficult to slide the latch to open the door
willie r | Expérience généraleEverything was nice and smooth very nice location
kenyatte lTrailer filthy. Had to power wash to use it
Timothy BRayshawn the young guy is doing a great job & the ladies in there also have great customer service overall 10/10 thanks uhaul!!
Takiya NRashon,, five stars every time!
Eleanor HThe truck broke down on my and ruined my New Years
sheena fThe young lady rented me the truck was nice and polite great job 👍
thomas tAll tires had VERY low pressure when delivered. When I returned and requested them to be aired up to pressure the staff refused to do so. I had to spend an hour with my little inflater to do what would have taken a minute for then to do.
Roger PKeep up the good work.
Josie WMy experiences with U-Haul has been excellent throughout the past years
Gregory BNot Necessary
Roland PThe trucks would be better if they had rear cameras, but overall I was satisfied with my experience with uhaul.
Myesha JService was great! I was treated with kindness, fairness, and very professional! Overall, my U-Haul experience was excellent!
Christopher BVery efficient and helpful. Strongly recommend their professional services!
Sebastian GMariah was extremely helpful and polite.
Jonae KGreat team
Marquita PExcellent service à la clientèle
melvin bTHE MILES ON THE TRUCK WENT CAME IN SHE SAID IT WAS 130804.and I didn't take a pic of the miles until I got on the exp way and it shows 130822 and only went from the u-haul place to 2900 on a 159th to 3100 159th park the truck loaded up and went to 3400 west on 159th to the exp . Then I took a pic of the miles it said 130823. There NO WAY I WENT 19 MILES. SOUND LIKE A RIP OFF
Mary MRashon was excellent getting me all the help I needed!
PATRICK GHello, I would like to especially thank Mr. Rayshawn R. for assisting and going above and beyond to assist me with my storage units. His follow up and attentiveness and sensitivity to my situation was unmatched like no other. My family even appreciates him as well. He is an asset your company! Thanks so very much Rayshawn R. May God bless and favor you in a special way!
Lashawn W | Expérience généraleThe check in went very smooth the girl was great. The girl that checked us in when we returned the truck gave us the wrong millage quote , we took before and after pictures so she couldn't dispute it. Overall the process is good. Will rent again
Sharon AEverything in my storage bend was infested with RAT'S, there were RAT POISON and RAT POOP, in my furniture, clothes
ROSALIND J | Expérience généraleRayshawn was very efficient at his job.
tori pGreat friendly service
Terrence WThe U-Haul drove horrible!!! It's needed a oil change. I literally spend 400 dollars in gas alone tryna keep it filled cause the fuel pump was messed up. I was so unsatisfied with U-Haul experience.
DENICA HBesides going up on the price , and something with my unit door that someone supposedly hit and made it off track the unit was ok.
ashley h | Expérience généraleStore manager and assistant were very pleasant and helpful
AUKEKO J | Premières impressionsI appreciate Jonesy Jonzz! He was so helpful and treated me with much respect! He went above and beyond.!
Chiffon W | Expérience généraleManagement very professional and friendly along with helpful staff
SHANTAY B | Expérience généraleNeed a garbage can outside storage door people had thrown Popeyes boxes nowhere to put it it's stressful enough have to store possessions so also that extreme late fee is outrages. No cheap storage spaces available other than that keep that first month free and U good consider my comments thanks send my 30 back for moving out sufficience
MYRTLE J | Expérience généraleYou guys are great I just didn’t like I couldn’t get a free month storage an I had to pay upfront
QUINTELLA L | Premières impressionsArron was cool as a chicken
Sparkle T | Premières impressionsThe staff was very nice and friendly but my storage unit was not clean. It had a lot of paper on the floor. It was sub par.
Sharron D | Premières impressionsThe experience at U-Haul staff treating me very well always smiling kind considerate . Always greeted with gracious smiles the management staff and all the team members are fantastic phenomenal fabulous excellent marvelous magnanimous brilliant amazing awesome they are excellent ebullient enthusiastic when they take care of all customers that enters the Canterbury U-Haul establishment.
Stephen H | Expérience généraleMy contacts with staff were a mix of good interactions and no way am I listening/talking with you. I am ignoring anything/everything you say. I had negative responses that were much worse at other storage sites. Fortunately, the owner was present for my final visit here. I had paid a full extra month. I had been told I would get at least half of the next month's extra payment back. I was refunded the full extra month's payment. The owner took charge of the review of payments and awarded me the full month overpayment. I felt as though I was treated fairly. Perhaps she was a new employee who erred.
MARSHA A | Expérience généraleDante the store manager was an excellent person to work with
Erica L | Expérience généraleExcellent service à la clientèle
theresa B | Premières impressionsLove this place and the people that operate it good staff
TONYA C | Premières impressionsEverybody was great and made my process a smooth process when moving.
Vanesha B | Expérience généraleI moved out 6/2/21 And not on 6/11/21
Juanita C | Expérience généraleI was pleased with storage and truck rental i only had 2 issues the cleanup fee is high and if late by a few hours on an all day rental charge become 2 days.
LAWONDA P | Expérience généraleI've never stored furniture before and was worried my new furniture would be damaged or smell bad. This place was awesome my furniture looked and smelled the same as it did when I put it in. Extremely pleased would gladly do business with this location again.
lori g | Expérience généraleI was very pleased with the customer service, product knowledge, and professionalism of the staff.
ANNE S | Premières impressionsNo silly it’s clean staff was courteous I would recommend it to everyone excellent job thank you
Solomon R | Expérience généraleThe doors to the storage units were very weak and flimsy. They can easily be kicked in even with a lock on. The wait time for service was often very long in the office and the man at the desk made many errors at check-in that caused him to restart my transaction multiple times before finalizing. Staff were short with their answers and would walk away when trying to ask them questions or get clarification. Lastly, I was not able to reach anyone via phone at the office and was routed to the main uhaul number every single time causing me to have to find time to come in before they close at 7 PM which I never had time to do to ask simple questions that were never answered. At check-in, I asked for 24/7 Access and was told the computer wasn't working properly and that I would be able to add that later. I was never able to reach anyone by phone and when I did come down one day an associate told me she would add 24/7 Access to my unit, but didn't. Dealing with uhaul for my out of state move has been a very miserable experience from truck rental in CT, to storage in Illinois to truck rental in Illinois. Staff are rude and practices are not transparent leaving the customer feeling uneasy. I would never deal with uhaul again and I will ensure no one I know deals with you either. Further I will be leaving reviews on other platforms.
Feras M | Expérience généraleDevonte has excellent customer service skills and goes above and beyond with patience
Lenora H | Premières impressionsCustomer service lost a thousand percent the manager was a thousand percent very the best I will recommend thank you
Sheila B | Expérience généraleThe Manager, Devonte Blackburn, was extremely helpful and friendly along with the staff. I am a very satisfied customer and will definitely recommend to others.
Renee H | Expérience généraleThe staff was so helpful!
Jennifer H | Expérience généraleThe staff were super friendly!
Jennifer H | Premières impressionsAn enjoyable experience with well qualified, friendly and helpful staff!!
JOE S | Expérience généraleThe manager was friendly and helpful.
june t | Premières impressionsThe customer service was very good!!!#
James W | Premières impressionsVery convenient and hassle free
Katherine R | Premières impressionsNa
Folie L | Expérience généraleI never had a problem when dealing with this location. Everyone was helpful.
Arlena W | Expérience généraleGood customer services
Michelle M | Expérience généraleMy storage has been empty and cancelled since April. Yet I'm still being billed. This company sucks and I will never patronize it again nor will I recommend friends or family.
Jore M | Expérience généraleDon't think I would use uhaul again could not move out when I wanted to main door would not open had paid for my truck did not get a call when door got fixed I should have gotten compensated had no he
Shari J | Expérience généraleI had the pleasure of being assisted by a very competent young man on yesterday 4/30/19. He had mulit-tasking down to a science. Mr. Blackburn definitely deserves his own site. GOD Bless!
Jasmine b | Premières impressionsThe only thing that I didn't like is that i only utilized the storage for one week and should have gotten prorated.
Sherita M | Expérience généraleThanks you guys!
Breanna G | Expérience généralethe representatives need retraining on UBox pick up policy as well as how to call a customer on the phone in a polite and courteous manner and explain CLEARLY the reason for the call. Service was poor
laquandus h | Expérience généraleGreat staff
Jessie D | Expérience généraleKiera handled the delivery and pick up for both my moves and was very nice and professional every time! I was also impressed with Dovante's customer service and professionalism. They are the best!
Rachel B | Expérience généraleRude nasty attitude very unprofessional I will never come back!
Katrina G | Expérience généraleI am not sure I received one truthful statement from this location regarding the delivery of my U-box.
Todd R | Expérience généraleAm very sorry for not being able to stay at the location I wanted to. I was moved last min., To the location on 167th where over night my container was not sucured at all. Next afternoon yes it was fi
Lakisha s | Expérience généraleThe young man that worked on October 22nd in the evening he continued to work until we got everything done I highly recommend this gentleman for the highest award that you have we need more like you"
Erica L | RéservationI had known problem
Howard T | Expérience généraleCall me 404-379-2632
Tiffany C | RéservationRented Box containers one month. Delivered to me 6/28. I called to end the rental 7/25. They were picked up on the 7/28, but charged me for July. Called 4 times for refund. No has called me back.
Trilise E | Expérience généraleEverything was good.
Natalie N | Expérience générale.
Tyrone P | Expérience généraleStaff is friendly but ommunication is poor. Each time I called ahead to set up access our unit staff was not aware or ready on arrival. When account was closed I was still got charged the next month.
Ashley H | Expérience générale