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catherine smith | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Castle Rock
Testimonials From Recent Customers
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The staff was so amazing and helpful. The facility was so clean and accessible. I will definitely recommend this uHaul facility to friends and family looking for a storage unit. My friend and I cannot thank you enough for all of the help for the short time we used your facility.
kristin gomez | Expérience généraleThe lady that helped me was nice. She was still learning the system..? My card was charged multiple times because they couldn't find the unit that I paid for. The guy with long hair was rude for no reason. He had no idea what he was talking about but insisted on interrupting our conversation anyway then stormed off when he couldn't comprehend the nature of our discussion. Josh was helpful and resolved my issue. My card still has a $191 over charge and multiple $11 insurance charges that should have been credited back. I'm wondering how long it take to get those refunded.
keith May | Expérience généraleExcellent
SCOTT WASHA | Premières impressionsOutstandingly U-Haul experience! Clean, new, convenient features like a huge amount of hauling carts, wide elevators, great dock and adverse weather drive-in stalls allowing loading/unloading in rain/snow/excessive heat. Great and helpful staff throughout U-Haul! Clean, conditioned environment for stored items. Secure and comfortable environment. Fantastic for all needs. Huge fan!
shawn sylvester | Expérience généraleI had a storage unit here for a little over a year while house-hunting and always had a good experience when accessing the unit and interacting with staff.
CASIE KOLBECK | Expérience généraleGreat Staff and the facility was very well maintained.
Robert Farrar | Expérience généraleI really enjoyed the facility and the Staff. Very clean, secure and friendly people. Much appreciated! Thank you, Rose
ROSE TRUJILLO | Expérience généraleBrand new beautiful facilita Building,super clear,all climate unit and very Safe System. Real happy! Trump 100 %✅️
Cesar Mayorga | Online Move InWe had a unique situation which Laurie, Kelly, Michelle and Megan handled well and made our lives easy.
Theodore Kauffmann | Expérience généraleGood customer service.
George Quintanilla | Premières impressionsGreat customer service and facility is beautiful and very clean. Merci.
Traci Dwyhalo | Premières impressionsEasy move in and out. Warm, well lit, and clean.
CHRISTIAN GARDNER | Expérience généraleSuper staff and very clean and organized facility. Je la recommande fortement.
Laurel Werner | Expérience généraleEveryone there are very nice and friendly! They take their time to answer any questions you might have, so that you completely understand everything before you get the storage unit!! I highly recommend this location!!!
Trish Decans | Premières impressionsThe staff was kind and courtesy was the word of the day!
Clint Guild | Expérience généraleUhual worker used my personal information and found me on social media without my permission and my name was never given I just gave him my phone number linked to my account and than from there he used my private information to find me and contact me.
Mazie Francisco | Expérience généraleEmily was Fantastic Thank you
jerry medina | Expérience généraleReally a top notch facility, great staff interaction, incredibly supportive. That means a great deal. I'm extremely satisfied and a big-time fan of all things U-Haul.
shawn sylvester | Premières impressionsVery happy with your company..Thank you.
Joanne Morales | Premières impressionsnice facility and security was excellent
JAMES TIMMERWILKE | Expérience généraleThe GM is Absolutely Amazing!
pamela hoag | Premières impressionsThe staff went above and beyond to accommodate our needs!
Will Grant | Premières impressionsThe lady I dealt with at the office was VERY helpful. Dropoff was convenient. Great service!
Sherron Walstad | Premières impressionsAmazing friendly knowledgeable staff
CARLOS DE ROMANA | Premières impressionsThis is one of the cleanest place I seen in a while Friendly respectful and helpful
Philip Scolaro | Expérience généraleCost is high.
Brooks Freeman | Expérience généraleEveryone was friendly and nice and went over and above to help us
Danielle Jones | Premières impressionsExcellent staff
DOLORES MANSAPIT | Premières impressionsUHAUL CORPORATE should duplicate castle rock in all key major locations.
Richard Rice | Premières impressionsStore 834072 is well managed and the staff is friendly, professional, and caring. Especially Pam and Darcy. When I had trouble with doors Darcy spent time with me to get the doors opened. They always helped me out. The units themselves were great. Climate controlled - my furniture did not dry out and was perfect after 8 mos in storage. These folks know what customer service is about.
lee damiano | Expérience généraleAmazing use of technology to make move in easy. I loved the pull-in garage area and the carts available for use.
Jamon Mortensen | Online Move InDarcy was very helpful and friendly
Daniel Jordan | Premières impressionsNeed wider moving carts as I found it difficult to keep stuff on the cart
JAMES TIMMERWILKE | Online Move InNo comments!
Maria Garcia | Expérience généraleReserved a 1st floor unit. Went thru the process and the staff member showed me to my unit. It was unavailable due to "air flow" so I had to go back to the office and get another unit, this time on the 2nd floor and it cost $10 more. Pretty frustrating experience
JOSHUA LANCE | Premières impressionsThe General Manager, Pam and her staff James , Jim, Darcy were the best.
Clint Guild | Premières impressionsA great experience both times I rented a truck at this location.
Paul Dunlap | Expérience généraleGreat storage facility. SUPER SUPER SUPER clean, and well organized. Super friendly staff willing to help.
ERIN MORSE | Expérience généraleThe woman serving us was amazing! Good job!
Tom Edwards | Premières impressionsGirl I dealt with inside was awesome. Walked me through everything and after a horrible week eased my mind. So far this is the nicest UHaul I have seen and dealt with. Fortement recommandé!
Geraldine Kreisher | Online Move InSuper clean storage facility and offices. This location enjoys an awesome cleaning lady who stays on top of all the daily tasks! I'd return to this site for future needs because of the cleanliness. Anyone can build a storage facility, but to do that and keep it clean, well lit, and secured by cameras and other safety features is a whole other story. This is the best storage facility for miles and miles!
BRENT BAKER | Expérience généraleLove the management team and Angel.
David Hood | Expérience généraleThey were extremely fast and efficient!
Kay Green | Premières impressionsGreat staff and great faculties!
robert long | Expérience généraleEveryone is very kind and knowledgeable. Pamela and Angel have a great team.
Amanda Gore | Expérience généralePretty good stuff and general manager help out when needed. I do recommend this location. UHAUL lately becoming more and more great and advancing and keeping up with technology and service.
Natekin Ivanovich | Expérience généraleThe best service I have ever had it felt like I walked in and was at home
Jeremy Astuto | Premières impressionsWe are very impressed with your entire operation. I would be delighted to recommend your storage facility. Beverly Wells Steven Wells
beverly wells | Premières impressionsThe Castle Rock facility is a great resource if you are moving. All the employees are helpful and knowledgeable. Thank you for making the moving process a little easier.
Julie Larkins | Expérience généraleFriendly and very helpful!
Kristena Dodd | Premières impressionsPrice a little high compared to other places. But very nice facility!
Kevin Chambers | Expérience généraleI went to get storage and Michael who was working would not serve me. He told me to go elsewhere. He said there was plenty of other storages in town. He walked away from me and ignored me and would not help me. All because I am new in town and I lived at the same address my emergency contact lived. Jimmy the asst manager came after and helped me. But when I got home I realized I didn't want to keep my stuff somewhere where I was so disrespected.
Vanessa Caso | Expérience généraleIn all honesty, one of the best storage and rental facilities I have ever used. Very clean and modern with a great staff that was helpful and understanding.
Charles Barton | Expérience généraleWe were fraudulently charged for disposing of 3 mattresses that we did not own, touch, move, dispose of, or in any other way have any contact with. It took 3 weeks and 3+ hours of phone calls to finally get this somewhat resolved. Pamela, the PM, was rude and unhelpful. Angel is one of the worst customer service people we have ever had the misfortune to deal with. The entire facility staff were rude, unhelpful, disrespectful, combative, and wholly unapologetic for these fraudulent charges levied against us. In addition, while this was being worked out, we were locked out of our storage unit and were threatened with eviction and the removal of belongings. The assistant manager, Jimmy, was the one and only remotely helpful person in this experience. I doubt we would have the charges reversed if it had not been for him. However, as a result of this fiasco, we have left the facility and are storing our belongings elsewhere. This entire experience has left us irritated, angered, and disgusted. As a result, we will never utilize UHaul for any reason in the future. We were the wronged party in this matter and keeping $300 for 2 weeks while rudely and disrespectfully yanking us around (and then acting in the end as though a favor had been done) is truly incomprehensible to us. In the end, we regretted not involving law enforcement in the matter as we firmly believe that the staff is running some kind of scam on innocent renters.
cherie funderburg | Expérience généraleThe people that work here are absolutely fabulous!!!! So helpful in more ways than one. I have never stored anything before but if I eve do again 100 % I'll be using this place again.
lexie Kinson | Expérience généraleI haven't experienced a storage facility before so can't rank it but overall it's been ok except for the elevator not functioning. Pam and the staff worked hard to come up with a solution to fit my needs.
CAROLINE RANIERI | Premières impressionsPam an angel were of great assistance and the storage unit and vehicle was very, very.
Tina Joyce | Premières impressionsThank you everything was excellent
KELLY DERBACK | Expérience généraleThe best experience we have ever had with a UHaul facility! Pam, Darcy and Jimmy were all exceedingly helpful and kind. It was nice to have such wonderful help after a long move.
Paul MacAfee | Premières impressionsWonderful service. It is nice to have a great team so close to home. I'll be getting a U Box this week and a hitch installed soon.
Sheldon Campbell | Premières impressionsI can't say enough great things about the staff at this particular uhaul location from start to finish they have been more than amazing and helpful. Honesty goes along way even if it's embarrassing. We're all in this together and they are a true team. Thank you to everyone of the employees for everything you have done for me and my babies.
Sabrina Gatsiopoulos | Expérience généraleWe were very happy from start to finish. Clean facility, helpful staff, easy access!
Annette Bryant | Expérience généraleI can believe that I went back to this place last time I was there the costumer service was the same way mean and unfriendly costumer service. Because I rented a truck I had a free month of storage I set it up only. I showed up and they changed the whole application to their convinces putting me on 3rd floor and on 2 separately units what a joke this place is not add any more to the terrible service they make me purchase 2 locks because they give me 2 units so terrible service. Hope life will never bring me back to this place. Compare to the place up at Gilbert she people there cares is a community thing people and the people at the Gilbert location do. Thank you!!!
MANUEL VEGA CORTEZ | Expérience généraleThis uhaul place is so much nicer than most and the workers go above and beyond to help you
Sabrina Gatsiopoulos | Premières impressionsFun friendly people.
TIMOTHY MURPHY | Premières impressionsThe staff was very nice and helpful. At least twice we needed help and they were fast to accommodate us.
CONNIE FROSSARD | Expérience généraleAWESOME PLACE GREAT STAFF..... THANKS TO ALL THE STAFF AND D'ARCY.... COLONEL SCOLARO
Philip Scolaro | Premières impressionsAll of the employees I in countered where great except Anthony. He was very rude and made me feel stupid like I was a women and didn't know anything. I would go back to this place however I will not deal with his poor customer service
Susan Lawson | Premières impressionsEmployers very accomendating.
LAMATHA JORDAK | Premières impressionsGreat location, site is well maintained, staff was very helpful
John Richardson | Expérience généraleGreat staff. Best Store Manager in the world.
Sara Dempsey | Expérience généraleGreat staff. Very helpful and accommodating. Great energy
Jacob Wilder | Expérience généraleThe staff are so so helpful. I really appreciate their service.
MICHEAL ASAAD | Premières impressionsBest storage ive ever used. Everyone was professional and friendly.
Wesley Kuzma | Expérience généraleKendall was awesome. He treated us so well. I'd recommend this store anytime.
lisa calhoon | Premières impressions