So far, l recommend an overall good rating.
BEVERLY S | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of College Park at Godby Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I contracted to use a cargo van for 6 hours to be returned st 4 pm. At 2:58, I called to ask for 1 additional hours. My original estimate was $78.00. I went over the estimated miles by about 5 miles. My final bill was over $140.00. I was charged for an additional day. When I complained, I was told that I would get $22 back. I was also told I would be emailed s detailed receipt which I have not received. No apologies. No explanations. I rented the same vehicle from the Mt. Zion location and it was only $48. I feel cheated and disrespected at the College Park (Southampton) location. I would never rent from them again. I feel there was theft and/or fraud involved.
Vanessa JI wanted to get a one bedroom truck but got a 2 bedroom still had to spend more money than what I had wanted to spend very disappointed
Carl TEarly return of the U-Haul was difficult; and time consuming👎🏽
Ruth HCustomer service was great yes
Mama MIt took extremely to long to transfer a unit. Otherwise,everything went well.
Charvize C | Premières impressionsI have no complaiyat all. The young lady that assists was knowledgeable, professional and kind.
josephine nVery efficient no waiting to turn in truck
Shirley DPrompt and energetic service
Mario B | Premières impressionsManager five Stars!!! Staff is excellent and Professional!!!
EDWARD LInstructions were clear and drop did not require an attendant Thank you .
Shirley DTruck i won’t not available force to use 26 footer
tommy wKeep up the great work
TRAVIS F | Premières impressionsI was over charge by $1 000- still waiting for you to credit my funds back to my account
Karen B | Premières impressionsGreat experience
Stephanie K | Premières impressionsmore male staff members needed to assist with mechanical processes (ie. securing vehicle to tow dolly, chains etc.). otherwise good job
hudis mThis was my very first experience with a storage unit and I must say I was very pleased
TAMMY S | Expérience généralePlease, go back to no credit card needed.
Irma WI read reviews before coming to this location...I must admit ..I was skeptical...plus upon arriving, seeing a customer to two have issues...but I expressed my concerns to the manager Tavarris / Carnisha...they assured me those reviews were from ppl who had their own issues..lol...at the end of the day...I received a storage..first month free! I received excellent customer service...and the facility was clean and safe! I recommend this location if ur looking for storage n moving trucks.
terri j | Premières impressionsFast and friendly service by all employees involved
JAMAAL CService was so good Don't know right now
ROSILDA ACustomers were calling in asking questions-normal questions and the women answering the phone constantly rolled her eyes and talked shit about each caller with me and another completing our transactions. Also, every call was answered on speaker phone. After 1 call, she said "I'm not answering the phone anymore." Very unprofessional behavior. Are they going to talk about me when I leave? I won't be back.
RODNEY HMy storage items suffered water and sand damage. So far, I can not tell if ìtems are missìng. I am glad to have my belongings with me.
ledelma m | Expérience généraleGreat truck
Chrisanglea SThey only had one of the dolly’s that I requested and the truck was on E when I picked it up
Mark DMy service was excellent
Nichole WSo easy process!
Donna SThe management and staff were excellent. They cared about my particular situation and provided solutions that work for me and my family. I would not hesitate to recommend this location to others who have complex travel needs. The facility was clean, well organized and presented well. The staff were professional, courteous, and very very kind which is a quality that is missing in a lot of our customer service interactions these days. Their pricing is fair and even more reasonable than some of the other U-Haul facilities in the same area.
Lisa E | Premières impressionsGood customer service experience 👍
Ebrima SGot charged for a dolly and never received it, charged for gas which I got and returned it at the same level. It's an inconveniencing and now I have to prove to get refunded.
Motsamai MI DON'T KNOW, EXCELLENT SERVICE
VALERIE AExcellent service à la clientèle
KAMEL TThe truck windshield was filthy both outside and inside. all windows including the mirrors were the same way. Inside it appeared as if a dog had been licking on the windows or a can of soda exploded.
tony hThe manger Torrivous (maybe missed pronounced) but the manger was so helpful made my rental process easy, also his staff I didn’t get their names but they where also helpful & very nice
stepvida hAwesome experience
Tony TNo improvement is needed; everything was perfectly fine
sonya lThe workers were very nice. The vehicle wouldn't go over 50mph, the gas tank was empty and there was several damaged spots on the vehicle in which we noted on our walk around. Our phone confirmation gave one address, but we were sent to a send location. It took over two hours to pick up the vehicle in which we had to locate a gas station immediately. These vehicles should be diesel not gas powered! What normally takes 4 hours to get to Atlanta, GA tool us 6 hours
Lisa HOverall great experience with last two rentals...great customer service...friendly service...professional
Timothy MI didn't receive my deposit back
kelvin fGreat service and Dorethia was very helpful
Shawneca JGreat Customer Service! Kudos to Tavorris for going over and beyond making sure my reservation was taken care of and for being friendly and professional.
Erika HThe staff as very courteous and professional. They made made me feel I came to the right place.
PHYLLIS MEVERYTHING WAS GREAT, THANK YOU FOR YOUR SERVICE
VALERIE AKeep up the good work
KHADIDIATOU M | Premières impressionsTavorris Moss is such an amazing person. His service was outstanding and very friendly. Would recommend this location to friends and family.
Kevin W | Premières impressionsU-Haul switched me to this location after I selected another. Not only were they convenient but they were also very accommodating. Not only would I recommend this location but I'll definitely be doing more business with them in the future!
CYNTHIA T | Expérience généraleThanks for your service
Gudus B | Expérience généraleEverything exceeded my expectations.
Charlesetta N🙏🙏BLESSED BLESSING TO HAVE MET A COURTEOUS, FRIENDLY AND WELL INFORMED PLEASANT STAFF OF PEOPLE WITH GREAT CUSTOMER SERVICE 🙏🙏 THANKS FOR ALL OF YOUR HELP AND YOU GUYS BE BLESSED 🙏🙏
Melody H | Premières impressionsUpon my initial visit to the indoor climate control unit, I observed the entire row's lights were out, making it challenging to see. As a woman, I find this unsafe. Not pleased to discover the unit in a dark location, contrary to the expected well-lit environment. Informed the manager; awaiting resolution. Will revisit later this week, and if the lights are fixed, I'll update my review.
Roslyn E | Premières impressionsThe two cashiers/attendant female upfront are just rude. Maybe because I'm an immigrant she said she don't want to talk to me I'm giving her hard time and she will rather deal with my wife cuz she from here that's not even giving U-Haul a good reputation. I'm a Manager with Maaco Auto Bodyshop and customers regardless of race should be treated with respect. Thanks to Jay who handled our return with explanations on our charges. The other lady just said we have to pay 122 with no explanation of why it went up but Jay explained the gas part which the lady didn't tell us on picking the vehicle because she was been rude. But we put some gas and our bill went to 69$. People need to be treated with respect by those female both the old woman sitting and the one next to her.
Kehinde SEveryone treated me like it was their only job to help me have a good experience!
Michael RI would encourage your employer to offer an "upgrade" (larger truck) when customers request the smallest vehicle. The best value is found with the larger trucks.
Jeffrey JOutstanding customer service!
Denna LExcellent service à la clientèle
Sabrina MNo gas in vehicle
Leander BMr Tavorris was so much help….. Excellent Service
COREY DThe service is great. The only problem is the grace period for paying your bill is too short.
NONA E | Premières impressionsThe experience here was amazing! Staff was super professional and friendly. This location has definitely set the bar high and I won't be going anywhere else for my storage needs! Thank you for everything.
BRITTANY M | Expérience généraleHave longer operations hours
Travis FThis location was well organized and friendly with me chore space and customer service care.
Helene WThe staff didn't show me how to connect, disconnect, or use the tow dolly. It was my first time hauling a vehicle, which is actually very dangerous, and I was shocked that they didn't express any concern for showing me how to properly use the tow dolly.
Jarred CThank you so much for your service I like this company Very helping people And kindness God bless yours Thanks again for everything
seyed fThanks for ur friendly staff
ANGELA L | Premières impressionsbeau travail
Nawassa SI took two hours to pick up the truck because they didn't have availability, in addition to not offering me an effective response, they sent me to three different locations for pick it up.
Jesus MThey are the best. As far as truck availability/kindness/quick action in accomadating the customers and readiness. I will never think of Old National again. Since they moved in. I love tge now expansion. Where i can park car. Now. This is pertains to the Comoany. Truck 2235. Needs to be put out if service. T dispkays tire service and other inop. It drags in speed. It covers the mileage unless engine shutoff. You can see before crank at initial check off of truck b4 leaving. Not cool. Correct. Thxs.
Stephanie REverything was clean! All employees that I met was very nice and friendly.
Angel C | Premières impressionsNeed lights at night when bringing back equipment
Robert HGood Customer Service!!!!!
Saheed AYou could hire more worker so the wait won’t be so long .
Halson HMerci
May-Lee b | Expérience généraleI love this place. Never had a bad experience once, even when I got behind on my bill. They worked with me. Everyone super nice. Thanks U Haul
Anissa S | Premières impressionsTelesha M is the best .. in my time of need she helped with all my reservation and made me feel safe and secure … You have one of THEE best top employees .. If I’m ever in Atlanta passing by I would def recommend this place and love to stop by and say hi.. Customer services A+ Communication A+ Connection A+ Cleanness A+ Overall A+++++ Thank you for everything Joel
fred b | Premières impressionsThe parking lot is a mess
GREGG D | Expérience généraleSome outside storage need maintenance for leaks.
Eric G | Expérience généraleThanks
TOMIKA S | Expérience généraleThe staff is always very helpful, professional and friendly.
RONALD M | Premières impressionsThe BEST CUSTOMER SERVICE I EVER EXPERIENCED KEEP UP THE GREAT WORK
LILMIZZ H | Premières impressionsStaff was very professional and helpful. Your facility has a security issue. Staff uses rental units number as access code. That allows anyone who knows a unit number to have access. If unit gets broken into it your fault. Also, access to storage building is too accessible. Anyone walking off the street can access your air condition units. Lack of security is a problem.
RAEBURN J | Premières impressionsFriendly and helpful staff! All my needs were met with professional service. Merci.
Linda W | Expérience généralegood storage
ADEBAYO S | Premières impressionsMy unit items became mildewed and molded after only being there six months. I had to relocate one of my units upstairs. The other unit was marked for auction, even though I've paid every month on time and no one knew how or why my lock was cut and thrown into the unit and replaced with another lock that I didn't have a key to.. I was never notified of anything . I paid all of that money for over a year and it was probably one of the worst storage experiences I have ever had. Feel free to call me or email me I will be more than happy to explain any of the situations I have mentioned in detail.
kimberly h | Expérience généraleYou have a fantastic staff. Very efficient and friendly. I really appreciate the entire team. Well managed and maintained. Facility was always clean, even the restrooms. Thanks for great service. Wish more facilities were run like this one. Sheila A Chalmers, a very satisfied customer!
SHEILA C | Expérience généraleMy main issue with this storage facility is entering and exiting the gate. It's poorly designed and unsafe especially exiting the gate and the gate. Also some of the staff can be rude and pushy. Great prices though! And a nice manager!
Samantha B | Expérience généraleBien
Mamadou S | Expérience généraleStorage unit should have been free for first month because I also rented a truck but at the very last minute my truck reservation was changed by U-Haul on 5400 Old National Hwy and made me ineligible. It feels like a last ditch scheme to deceive a customer into paying for first month instead of receiving a free month as advertised and it's very unfair to me because I am a disabled single Mom of 4 sons being evicted and going into a temporary hotel with my boys. We need all the money we can keep and it for sure will hurt us having to pay the $100 for storage now when I was hoping it wouldn't start until October. I was even under the impression the storage unit would come with a free lock and was told that would cost $10 so I didn't purchase it. Also I never received the dolly that I was charged for so my sons are having a hard time lifting our belongings. The staff was great, however the services and schemes made it terrible. After this storage and truck rental contract is complete, I probably won't choose U-Haul again. I was bamboozled from the start. And that's very unfortunate.
Christina B | Premières impressionsThe general manager and his staff were awesome and compassionate durning my families time of need.
CARMEN H | Expérience généraleI've used that location several times it's always clean and staff and management are always polite and very professional
MICHAEL W | Expérience généraleKeep up the good work
Kimberly D | Premières impressionsA brown table that was part of items stored at the storage facility was missing and when I contacted the office I was told they never saw the table
JOHN A | Expérience généraleMy unit was ok until a severe storm reared showed up and destroyed half of my boxes and some of the items inside them because the ceiling caved in and moved things around! It made it very difficult to open the storage door. Thankfully a staff member was so kind to help me. Wish I could remember his name though. I'll never rent an outside unit again in Georgia. (Smile) 珞
RENEE L | Expérience généraleI was very pleased with my move-in experience. I'm familiar with this facility because I'm familiar with this community and I thought it was only fair to patronize with what I am familiar with. The staff was great & I pray that my belongings are safe during the duration of my stay.
KHAYYAM H | Premières impressionsAgents were friendly, courteous, and very professional
PAMELA s | Expérience généraleI love those guys they help me when no one else was there ❣️❣️
gleneast b | Expérience généraleGreat service!!!
annie h | Expérience généraleBien
RONALD B | Premières impressionsEach time that I've visited this location the management and stuff are always very professional and welcoming
MICHAEL W | Premières impressionsI loved everything about this facility and it's management! Just didn't care for the frequent price increases.
Regina P | Expérience généraleI came to the storage and found out there was bugs and roaches in my things. I came and got my things out before my things was infected with bugs. But, rather than that I like the storage and the staff was very helpful.
cindy S | Expérience généraleGreat experience for me. Everyone was helpful.
danny m | Expérience généraleGreat customer service clean environment and always willing to help with what u need
KAMEL T | Premières impressionsAlthough the storage was a great place it has an awful odor
CANDACE W | Expérience généraleI just don't like that they started raising the storage fees. There were 2 fees within the year, not even a year apart.
Neena P | Expérience généraleI wish I knew the names of all of the store representatives, but I know I had some for of communication and help from about 6/7 different employees. Every single one of them were amazing!
RAEVON I | Expérience généraleStaff was amazing. So helpful and kind
IESHIA W | Expérience généraleThe staff was very nice and knowledgeable. I appreciate their patience and smiles.
YaMya J | Premières impressionsI find that the price was not competitive and was quite high…
Oreoluwa A | Expérience généraleI am happy and pleased with my experience with U-haul
glenn r | Expérience généraleThe staff was customer service savvy. Patient and kind, pleasant and most of all efficient. If you could duplicate the entire staff that would be fantastic! Thanks for hiring them!!!
SHEILA C | Premières impressionsThis place is top of the line clean 24 monitoring you can’t beat that.
Fallon H | Premières impressionsThey worked with me
RENITA B | Expérience généraleVERY HELPFUL!!!
Sharvona K | Expérience généraleRespect
Michael A | Expérience généraleThank you Atlanta, GA. Godby rd.location A1 customer services and protection.
Karen J | Expérience généraleWell done and good people. Was very happy.
BENTORIA R | Expérience généraleI am very grateful to have a team of people that care and take pride & love the customers They are beyond amazing when it come to us customers Thank You for everything
Tywanna B | Expérience généraleThe staff was very helpful and courteous. Customer Service was excellent.
Rosalyn J | Premières impressionsCustomer service is always excellent
TRAVIS B | Premières impressionsEVERYTHING AND EVERYONE WAS GREAT!!!!
Anthony S | Premières impressionsNices people
Devonta W | Expérience généraleSo far i find everything great
lindsey w | Premières impressionsFriendly and knowledgeable.
DeAmbre M | Premières impressionsThe staff was amazing, they really extended the extra hand when needed. I would highly recommend this facility to others.
MARLA M | Expérience généraleThe morning staff customer service is excellent.
Anita R | Expérience généraleGreat customer service. Thank you
Joseph H | Expérience généraleMerci
KEITH C | Premières impressionsGood costume service
TRACY P | Premières impressionsThe staff were always helpful and respectful. Everyone is generally nice. The facility was secure at all times. Honestly, I would rent another storage unit here. I never saw the front door sitting open like public storage. One con is the price but you get what you pay for .
KHADIJAH B | Expérience généraleI already have. Ms. Williams was EXCELLENT!
Geneva S | Premières impressionsRoach problem needs to be eliminated
Brianna P | Expérience généraleThe staff was awesome during our transition.
CARMEN H | Premières impressionsI will always come bk
darrin r | Expérience généraleGood customer service
Dem I | Expérience généraleUhaul made my transition between homes a breeze! The staff was more than smiling faces. They over extended their services!
CRISTINA P | Expérience généraleRequest for available storage call not applied.
CLARICE G | Premières impressionsI had no issues.
Alisa H | Expérience généraleThey had more than enough proper equipment to handle the move that was being handled.
Genia E | Premières impressionsI was very surprised and impressed with this location. I'm happy my first option for a truck was booked or I would have never found this one. I love the newness and the security of tha facility. The staff was great and super helpful too.
TAMARA H | Premières impressionsThanks for 3 safe secure years of storage!
Kenya J | Expérience généraleManager and staff very professional and customer service oriented which is why I actually extended my storage unit from 1 month to about 6 or 7 months.
SHARON C | Expérience généraleExcellent Service Have Wonderful Bless Morning
BIANCA A | Expérience généraleOn my way back home to Las Vegas can you recommend me to a storage there
freddie w | Expérience généraleGreat rates for units and different options to access the hard at your convenience was awesome
Frederick K | Expérience généraleVery much clean an the staff is very friendly I recommend
Janel E | Expérience généraleI think that U-Haul is a very nice place to do business with as well as to do business for. I would and have recommended my family and friends to your company as patrons and employees
Anthony S | Expérience généraleAwesome Service, Awesome Customer Service… Thank you All for your Assistance yesterday.Great Staff
Sheila B | Premières impressionsI have truly enjoyed the uhaul storage experience. My things were safe and secure. The staff was pleasant to speak with, very knowledgeable and assisted me with my needs and the location is perfect. I would definitely recommend this storage facility to people.
Lizborne Y | Expérience généraleI was greeted right away, staff was super friendly, the owner was so helpful and worked quickly and even helped me move around my uhaul drop off so it was more convenient for me when i had to fly out. Fantastic experience and even better staff.
Josh K | Premières impressionsThe staff were very helpful and accommodating. If ever needed again I would definitely utilize this facility.
miecha w | Expérience généraleFound a live roach in one of my bags
Hayden B | Expérience généraleNice and helpful staff.
KHADIJAH B | Premières impressionsI will always come back due to excellent customer service and Mr Trevaris treat me like FAMILY!!!
darrin r | Premières impressionsThe staff definitely went above and beyond when it came to helping me find adequate storage.
CONNIE d | Expérience généraleGreat customer service!!! Very helpful!!!
Mattie B | Premières impressionsCustomer service was Excellent!!!
Sharon A | Premières impressionsI’ve filed a lawsuit against you guys pertaining a terrible matter my things were trashed so I was told
ELIJAH C | Expérience généralePrices too high
Linda P | Expérience généraleGlad I chose you guys
ANITRA R | Premières impressionsExcellent Service Thank You
BIANCA A | Premières impressionsThe customer service was outstanding at the time of my visit. The manager was helpful and so was the staff.
LATRINA A | Expérience généraleThe best experience I have ever had with moving and rental
eric m | Premières impressionsFantastic Customer Service. Best I've had since moving to Georgia. SUPER refreshing.
DANA B | Expérience généraleI had high amount of mold on my things that came from the storage that had a leak inside the building. I was also told the u it was climate controlled but once noticing the mold I was told it was not climate controlled.
CLINARD S | Expérience généraleUhaul on Goby Rd is ran by a professional manager Tavorris and team workers have excellent customer service skills. Especially with the type of neighborhood and customers that come in. You guys deserve more than an average rate. Thank you Tavorris and team.
Aundra C | Expérience généraleCan't remember the name of the lady that initially checked me in but she was AWESOME as I changed my mind on the size of the room several times and she never got bothered as she was generally concerned with making sure I got the right size room to suit my needs. The General Manager was cool and helpful as well. Good experience overall.
RASHAAN M | Expérience généraleTavorris, an his staff an the most polite an helpful staff, I didn't know what I wanted or needed. An they worked with me till they found out which unit I needed. An the space I needed. So yes I would recommend this location to everyone I know.
Chris S | Premières impressionsStuff very helpful and handly of all my needs
CHARLENE W | Expérience généraleAwesome 👏🏿 place
Nathan E | Premières impressionsEveryone was nice and helpful Got me what i was looking for thank
Brenda B | Premières impressionsGave my reservation away after I booked it talking about first come first serve not professional
Jose V | Premières impressionsVery very good customer service and just overal great people.
Z'NASTASHA G | Premières impressionsTavorris and Ms. Dora went above and beyond to accommodate me. I had such a terrible experience with U-haul customer service call center prior to my out of state move. But when I got to his storage facility he and Ms. D treated me with care and I truly needed and appreciated that. If it wasn't for them and his staff I wouldn't have used U-haul EVER again. Thank You so much Tavorris and Ms. D.
Lizborne Y | Premières impressionsI was very pleased with the service.
Charlotte J | Premières impressionsDesk staff was great
Mary B | Premières impressionsThe entire office team were very helpful
Annie W | Expérience généraleIt was a professional people and environment......
VICKIE D | Premières impressionsThe facility is new and the staff is very friendly. I recommend them.
Lloyd P | Premières impressionsWe had a great experience at this storage. The staff were extremely friendly and helpful indeed. We felt secure and that our things were safe.
Joseph M | Expérience généraleThe unit are very cluster. Spacing are a mess not enough space to maneuver a vehicle. Storage is not secure for items, especially if rain. Also, after renting an Uhaul was off free one month rental that was not honored at time of moving in. Was told to call back in a month to speak with the manager… Really!
Lorna L | Premières impressionsExcellent customer service. Thanks you
Joseph H | Expérience généraleI love Uhaul for all my business storage and personal storage too!
CHRIS E | Premières impressionsExcellent service à la clientèle.
YACOB H | Premières impressionsI had a separate issue but the GM corrected it.
Tara J | Online Move InI definitely recommend …Cheaper and reliable than most U Hauls
QUEALOSHA G | Expérience généraleAs long as i been coming to uhaul know problem!!! Always good
Jerome G | Expérience généraleTHANK YOU GUYS I LOVE TGE SERVICE AND THEY WENT ABOVE AND BEYOND TO HELP ME N MY DAUGHTER WITH OUR THINGS
PORCHIA H | Premières impressionsThis have been by far the best service I’ve ever received a I highly recommend facility they went over and beyond to help me I wished there were more out here like them❤️
Shelia M | Expérience généraleThey had a issue taking down my email address correctly and that's that.
RODERICK W | Expérience généraleThe staff were a pleasure to talk to and very helpful.
SYED B | Expérience généraleThank you for being able to respond to The proFessional customer service that I receive here at U-Haul thank you everything when great
ANTHONY G | Premières impressionsTavorris Moss and his staff are very helpful and professional.
CECIL M | Expérience généraleVery good
Cheikna D | Expérience généraleHats off to the staff at Southampton Road. You are just wonderful! I appreciate your excellent customer service! Many thanks and keep up the good work.
Cora R | Expérience généraleI was moving and the manger Tavorris Really help me out….. he was a blessing and I thank him
Decoya C | Expérience généraleThis store was very nice and saved I liked
Abdoulaye B | Expérience généraleExcellent staff and management
SADA H | Expérience généraleI has no complaints
MICHAEL A | Expérience généraleHello yes the manger an his team was GREAT......thank u so so much
ALFREDIA B | Premières impressionsAll the many years I've been renting the u-haul units it always been my number one 1# out of all thanks again u-haul for making it work for me most of all MS.TRAVISE MG, AND WIFE.
MARK M | Expérience généraleCustomer service skills excellent keep up the good work guys
Derrek H | Expérience généraleI've always had a great experience with the staff.
RODERICK W | Premières impressionsThey constantly blow your phone up every single day , even if your one day behind expect to get a call everyday after that maybe 4 times a day ...
Breonia G | Expérience généraleI especially appreciated how polite and helpful the staff and general manager Tavorris were
Alicia S | Expérience généraleThe owner as very pleasant and friendly. I had been in your airport location and the manger was the worst, I had really decided to try another brand but the South Hampton location is closer so I stopped and put my name on their waiting list. Once I got the call and went into the office it was like night and day due to the customer service. I've told so many people about my experience .
ALLAN F | Premières impressionsI highly recommend and will always use this particular location as my " go-to"! Everybody is AWESOME!
VIDAL G | Expérience généraleKeep up the good work...
MICHAEL F | Expérience généraleThe management and staff at this facility is very professional and pleasant to work with. I must recognize manager Tavorris Morris for having such an awesome team who are eager and willing to help and give accurate information when needed. Thank you guys for all of your help. If I am in need of a storage space again, this facility WILL be my first choice. Keep up the good work. #415
Hewitt M | Expérience généraleGreat location, clean facility, very secure procedure.
MELVA G | Expérience généraleMy storage unit was leaking water inside and my things were covered with mold in less than 2 weeks after i stored my things there. I will never use this facility at all again
Anessa B | Expérience généraleOffice staff rude The facility in poor condition
Roselynn E | Expérience généraleCovid protocols in place, location easy to find, friendly staff, clean location.
MELVA G | Premières impressionsWater leaked on some of my items and they got molded. I wouldn't have known if I hadn't moved out due to the recent rate increase. I like the location, but there are too many better facilities that charge less.
CHRYSTAL P | Expérience généraleThe manager was extremely customer friendly and professional. I loved the service that the employees provided.
FREDDIE D | Expérience généraleBeing new to the city Rodney was amazing! Super helpful
Thomas O | Expérience généraleExcellent service and the staff members we’re always willing to help you. 100 recommended
Jesus G | Expérience généraleOnly had problems with bugs and spiders getting into boxes.
Shellie L | Expérience généraleNo issues
omar b | Expérience généralesmooth transaction, truck and storage
WILLIE K | Premières impressionsEvery single person that I encountered was cordial, very professional, and EXTREMELY HELPFUL! Never had this type of experience and treatment in this type of setting, EVER! Kudos to the entire staff!
VIDAL G | Premières impressionsGreat Service. Very Helpful.
lincoln f | Expérience généraleTevorious is a great manager
Tammie J | Expérience généraleThe staff is very terrible and rude and broke and carries a very stank and broke demeanor about themselves. The location from front to back smells like baby sht. Can not do proper business. Very unprofessional, my storage locker got broken into and they thought I did it myself and has the nerve to say I can't be on the property with a past due bill, when I was there to help a friend move there things out due to a mold infestation due to a bad roof and cracks everywhere the very feminine manager told me to give him 50$ cash so he could let me stay on the property
Ja Q | Expérience généraleThe process was quick and simple and the team was very helpful
Damitria W | Premières impressionsThe manager is the best
Martha B | Expérience généraleThe manager and staff is very polite and helpful.
Trina L | Premières impressionsThe assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.
Tangelia S | Premières impressionsGood job
Sylla D | Expérience généraleEvery time I come is always nice the staff and the manager is good people
Allen T | Premières impressionsMy RV was damaged while being stored at U-Haul. Nothing was done. i would not recommend to a friend.
Jason S | Expérience généraleI have had this storage for over two years (moved out of town). During this time communication with the management was always unprofessional and rude! There were always extra charges out of the blue. (it seemed like my storage bill was always going up, besides the late fees) when I moved out completely, I noticed that a few items with gone. (my son Mongoose bike, my daughter doll house and a few of my glassware) I have called customer service several times and made complaints several times. Even after moving out he was still billing me.
Carol C | Expérience généraleMs allision was so helpful im so grateful to have met her
Tammie J | Premières impressionsMy very first experience with a storage facility and a great one it was minus outside weather conditions. I now have the knowledge that I need a climate controlled unit. Overall the staff was very helpful the General Manager was amazing. Would recommend to friends and use again if needed.
Shonta H | Expérience généraleThe staff was very helpful and friendly. The storage space was nice and clean.
Renee M | Premières impressionsThe associate had a smile and was very knowledgeable in assisting me with the size unit I would need.
Joyce W | Premières impressionsThe manager is great!
Josette H | Premières impressionsU-Haul at Godby road was a great experience for me for three years with my things in their storage , the manager and assistant manager was very friendly And always answer my questions of concerns
Deneen C | Expérience généraleThe only thing I didn't like was that they change my lock without notifying me.
CHERYL S | Expérience généraleGreat customer service and affordable prices.
lakeisha n | Premières impressionsThe staff was very nice and helpful
Keasia M | Premières impressionsVery professional staff
LUIS R | Premières impressionsVery pleasant experience, Office staff was courteous and very helpful.
Chester D | Expérience généraleTravis was great, he was polite, responsive and caring. He is the reason I will be coming back.
AMADOU J | Expérience généraleFriendly and effecient
kim a | Premières impressionsThe assistant manager and the manager are always extremely helpful and go over and beyond in providing excellent customer service!!
cara s | Expérience généraleStaff provided excellent customer service. Very friendly and accommodating.
RUFUS M | Expérience généraleI highly recommend this storage facility. The staff were extremely helpful and accommodating - to the point of plant-sitting while I traveled! Merci.
Linda W | Expérience généraleTavorris and Natasha gave me quick and friendly service to me and my baby girl on a nasty rainy day. Natasha answered all my questions, got my storage unit set up and had me back on my way in no time.
Unique A | Premières impressionsVery well run.
Sean D | Expérience généraleThe general manager was very kind and patient, especially with me coming from another city I greatly appreciated it!
Kim P | Premières impressionsTHANKS TO THE STAFF HERE TOOK CARE OF ALL OUR MOVING NEEDS VERY KIND AND HELPFUL
Sharon C | Premières impressionsEverything was great thanks again
Hermon B | Expérience généraleI was charge for a lock that was not new the representative brought me a lockout that was not wrapped in the package wrappi therefore why am I charged the $9 for new lock when I I received an old one
Todette B | Premières impressionsThe staff was very helpful and especially Tavorris Moss he explained every detail and printed out all the paperwork I need for my records thank you guys I would definitely use them again .
Janel C | Expérience généraleI have/had no issues with my unit whatsoever. Tavorres and his staff was very professional and most helpful anytime I needed assistance. I highly recommend this location.
tina j | Expérience généraleManager was very helpful...Thanks a lot wish all managers were like you.
crystal l | Expérience généraleIt would be convenient if the access was 24 hours.
Sharon B | Expérience généraleStephanie was Great! Customer Service on point very clean unit. Thanks
Will H | Premières impressionsBeautiful
Amanda D | Premières impressionsGreat job keep up the good work
Bernice D | Expérience généraleGreat service!
keith m | Expérience généraleGreat customer service!
Jeanine A | Expérience généraleEveryone was great!
Sean D | Premières impressionsThe General manager and his staff was awesome
Hermon B | Premières impressionsCustomer Service is wonderful ! Great personality!!
CHERYL S | Premières impressionsGood service
crystal g | Premières impressionsGreat service
alisha w | Expérience généraleExcellent place to store belongings!
ELIZABETH M | Expérience généraleWould definitely recommend
Julia H | Expérience généraleTHE ENTIRE STAFF WAS WONDERFUL.VERY PROFESSIONAL AND. GREAT. SERVICE. I HAVE BEEN A. LONG TIME CUSTOMER I ONLY USE GOLDBY AND. OLD NATIONAL FOR MY STORAGE. VERY SATISFIED
Sonua l | Premières impressionsThank you for the security of my personal thing..After 4 yrs...Greatful customer
MIA L | Expérience généraleMr.moss was excellent he really made everything fine i was very impressed. Yes i was very satisfied thank u kindly
Julia H | Premières impressionsThe lady who works there was holding her nose as if I had a body odor. I had bathed, put on deodorant, brushed me teeth, etc that day. She is unprofessional, rude and disrespectful.
Pluria G | Premières impressionsTavorris was very professional and friendly!
CHANIQUA S | Premières impressionsExcellent customer service
TONI M | Expérience généraleThe staff was fine however my unit had rat poop and roaches in it. I left the unit blown out with my leaf blower to hopefully a more positive experience for the next guest.
cullen e | Expérience généraleExcellent service à la clientèle
Soneya F | Premières impressionsThese people will call and harass you, not professional at all
DEWAYNE B | Expérience généraleGreat staff, everyone was more than friendly and helpful. Fast service too
Dangelo R | Premières impressionsTavorris had exceptional customer service..
Sandra B | Expérience généraleEmployees there are so nice and helpful
kiwanna h | RéservationRoad construction at the entrance made navigating in/out somewhat of a nuisance. No fault of U-Haul!
Chester D | RéservationI use this facility all the time. The staff and customer service are excellent!
DANIELLE W | Expérience généraleAlways helpful.
kevin n | Expérience généraleManager was very helpful
Tata P | Expérience généraleVery professional and speedy
Elizabeth S | RéservationExcellent staff and manager
Linda F | Expérience généraleI rented 2 units here at different times. The managers were very accessible and promptly addressed any questions or concerns I had. The bathroom was clean and pretty. Best storage experience I've had!
victoria S | Expérience généraleGET A NEW MANAGER. HE WAS UNPROFESSIONAL AND ALSO ACCUSED ME OF BREAKING INTO MY OWN STORAGE. BAD CUSTOMER SERVICE FOR YOUR BUSINESS.. Thank you
SHENEL F | Expérience généralePersonnel amical
sylbria g | Expérience généraleAwesome customer serve... V
Barbara J | RéservationGood job
Seneca M | Expérience généraleTavaris and his wife have high customer service skills. Also a new employee named Jamel was phenomenal. I would recommend this location to anyone because they're so friendly and treat you like family
Tangeria P | Expérience généraleGreat Service. The lady in the front and Tavorous (property mgr) made my stay easy and keep the facility clean... Thanks a lot, Jamaica.. Hassle Free storage, friendly & excellent customer service,m.
jamaica b | Expérience généraleWonderful experience will use again
brittany k | Expérience généraleI was very pleased with the service and if I had to use the service again I would come again and yes I would refer your company to others and just wanted to say Thanks again.
MICHELLE R | Expérience généraleThey had space available when I needed it.
David M | Expérience généraleTime change to access gate entrance after 7p
Ruth A | Expérience généraleI really loved the facility and the location. I was impressed with the security. The staff was warm and friendly.
vincent p | Expérience générale