Customer Reviews for U-Haul Moving & Storage of East McKinney

Évaluation :

1

Absolutely not. Never this location again. The lady who checked me in was very clumsy. Attitude. Wasn't communicating on what's going on properly .. Stops processing me and eats her snack for couple of mins. Am I waiting for the system to process me or for her to finish her lunch.? Keeps dropping things often .. All this in what felt like 20 mins [No other customer before or after me - For her].

Évaluation :

4

The after hours return is nice to have, but a little more burdensome than I expected. I will try to avoid it in the future. I could have waited until the following morning to do what I did...but it is a nice feature.

Évaluation :

4

New employees seem to need more knowledge and training.

Évaluation :

2

Y'all changed pick up location, on my way to second location I called to verify and was told all good. Once I arrived I was told pick up had been changed to a location 50 miles away. While three trucks the size I ordered sat in that lot I could see as I walked in. After already driving 20 miles extra I wasn't going to drive another 50 .

Évaluation :

1

I would highly suggest not having customers drive to three different stores the day of their reservation. Also a phone call that the truck isn't available and finding one before the customer arrives on site would be helpful.

Évaluation :

3

Waited for at least 10 Minutes in the drop-off line before being greeted by a U-haul Staff member.

Évaluation :

4

The gentleman that received the trailer from us was a bit rude. After he unhooked the trailer he proceeds to say "well let me grab my device and see if you're even allowed to drop this off here." You could tell he didn't want to be there and I get it being it was Sunday morning, but probably shouldn't reflect those emotions on to customers.

Évaluation :

5

Excellent storing experience. Thank you Uhaul!

Évaluation :

5

Each Associates I work was Very Polite, Friendly and Helpful

Évaluation :

5

Drop off was easy. Even refunded me for materials not used. Not a single complaint here.

Évaluation :

1

As someone who runs a customer service department and deals with the public on a daily basis, I know how it is to deal with people on a bad day. But woah let me tell you. Loook out. I'm normally a really calm person but not once but TWICE one of the employees was totally rude for absolutely no reason. My significant other and I are super laid back and we were SHOCKED on how they treated us. I never write reviews when I'm angry, it's normally to rave about somewhere. And when I brought up how we were treated with one of the other workers, he completely defended her actions. I can get a bit hot headed when people are rude for no reason so I had a few choice words as I left. But there's no reason after a stressful few hours of moving furniture that I leave in tears of anger and frustration. We all have bad days, and I get that but holy cow. I've never been treated like that before. Way to go Uhaul. 

Évaluation :

1

SHUT DOWN TERRIBLE COMPANY

Évaluation :

3

My experience was OK, but other customers didn't get the vehicles they had RESERVED because they were rented out to others instead. The staff were disorganized, inefficient, seemed disinterested and overwhelmed. One staff member even stated loudly and sarcastically to the entire room,, "I will TRY to help the next customer in line", as if his ability to serve them was beyond his control. Staff looked and acted unprofessional and it reflects on the business.

Évaluation :

5

It is difficult for you days to find good service. However, this location supersedes my expectations.

Évaluation :

5

The young lady who checked the truck in was very professional and a nice women ! I want to thank here and I appreciate her service and enthusiasm and energy!

Évaluation :

4

All staff were EXCELLANT but one!!

Évaluation :

4

While there were closer UHaul locations, Larry at the East McKinney was great, very helpful.

Évaluation :

5

Inconnue

Évaluation :

5

I had a perfect experience. I was told to have the car there at 11:00 a.m. and the technician had it in the garage and had started the install before I even left the facility. Everyone was courteous and helpful. I even scheduled my trailer rental for next month and got a confirmation. I was sent emails letting me know what to expect and everything went smoothly. They did a great job with the hitch as well. I have a Ford Edge and was worried how it would look, but it's great.

Évaluation :

5

These employees were extremely knowledgeable and helpful to to me during a difficult situation. Merci.

Évaluation :

5

Super fast and efficient.

Évaluation :

5

It's a really nice and clean facility. You can drive into the building bay and they have convenient rolling carts to carry everything, huge elevators and clean restrooms! The only thing I had trouble with was when I ordered a truck and storage, I couldn't access the truck rental online to do the self check in. But it really made no difference in the scheme of things. The people were really nice and it was a quick process

Évaluation :

1

Multiple items stolen from my lockers as we were moving in and out. Your security system is a totally joke. You need to fire the entire crew.

Évaluation :

5

Great service from start to finish. Didn't have enough containers, but I understand that is a total guesstimate. Would highly recommend.

Évaluation :

5

Drop-off time should be at the end of the day, not 8:00 am.

Évaluation :

3

unhappy with that at store level there is no one willing to work with customer issues and complaints. Between move coordinators and store level employess there is no straight answers or ability to resolve issues due to corporate policies. Beware of the bait and switch tactics to accumulate charges on rentals.

Évaluation :

5

The Assistant General Manager was great. I had a great experience

Évaluation :

5

Really nice and great service .

Évaluation :

4

The trailer I rented needs to be Grease and the latches to tie the vehicle front tires needs WD4

Évaluation :

5

Every single person that interacted with me on my visit was very helpful and prompt to help me, the best! They deserve a raise

Évaluation :

5

Personnel was very friendly & helpful. They helped me understand every step to take. I have not used Uhaul before. But I will use it again. Especially this location. Uhaul also called me the day before to ensure me reservation wad accurate. It was. However, the rep was able to find a location closer to my home instead of 30 miles away.

Évaluation :

5

Great Customer Service

Évaluation :

1

Employee was complaining about helping customers and her management to me and it was uncomfortable

Évaluation :

2

He was rude and just yelled at me to leave the keys in the truck. I told him about the broken mirror and said I had timestamped pictures that it was like that when we got it if he needed to see those. He just said no as he walked away then we got a receipt saying we were billed for it.

Évaluation :

4

The person (woman) that checked us out was a bit unprofessional, but equipment was fine

Évaluation :

1

U-Haul made our move in move out so easy. Thank you U-Haul and storage.

Évaluation :

4

The tire of the car hauler blew out 5 minutes into my trip. I had to wait on roadside assistance and ended up missing out on a $20 000 sale.

Évaluation :

5

Show him how to hook up the trailer.

Évaluation :

5

This rental was an awesome experience.

Évaluation :

5

Check out and check in was a breeze, the customer service was excellent, it took a matter of minutes to leave with the truck. Upon return you do everything outside at drop off, you never have to enter the building.

Évaluation :

5

Appreciate the customer service and professionalism…

Évaluation :

5

Stephanie was great and helpful.

Évaluation :

5

-Mark is very good at receiver & the associated electrical wiring installation. And he displayed great communication skills, and customer relations. Larry & the others at this U-Haul location were pretty cool as well.

Évaluation :

2

I've received calls that I owed money. At 1st it was tolls. Then it was a cracked windshield that was documented from the location in Sioux Falls, SD. Then I received an invoice for 20 plus dollars where the return mileage on the invoice showed I was over the mileage allowed but the initial invoice I got when I dropped off the truck showed I was clearly under the mileage allowed. How do you send an invoice almost 3 weeks after returning the uhaul and the return mileage is higher than the 1st invoice. Something is wrong with that.

Évaluation :

2

I was told two different stories about my refund. I never got to talk to the manager, the salespeople kept telling me that he'll call me back. Never did. I hate this place, I'll never do business with them again.

Évaluation :

5

Appreciate the same day appointment and a place to wait. Thanks for your time

Évaluation :

5

I had no problem with the location. What I had a problem was the "reservation" practice. How the hell is a reservation not being honored and your reserved equipment is being rented out? This defeats the purpose of reserving equipment if you are just going to pray there is anything left. The staff was very helpful but the "reservation" practice is a joke.

Évaluation :

5

Huge clean area!

Évaluation :

5

Nothing to improve place is great!!!

Évaluation :

5

Total experience was excellent throughout the process. Notifications at every event. Staff was very helpful and drivers were professional. We would.not hesitate to use Uhaul again. Thanks

Évaluation :

2

We reserved a uhaul storage unit online through the online move in option. The website shows a Medium 10x10x10 interior unit available on the 2nd floor for $114,95/month. We completed the contract and then I received an email confirmation but it gave two unit #'s which I found to be strange. When I called, I was told that it is one unit it just has two doors. I thought.. hmm okay. We get to the unit to move in, to find they gave us two 5x10's instead of the 10x10 that we requested. This didnt work for us as we spent several hundred dollars on shelving to go inside the 10x10. When we brought this to their attention, we were told that the 10x10x10 is $165/month and we could transfer to that unit for that price. They refused to honor the signed contract based on the information the website is showing. We also informed them that the website is showing $114.95. The website has not been changed so it is still reflecting a price that is incorrect. Other people will also be mislead by this. The service was sub par.

Évaluation :

4

Would like a refund of my month's rent I paid for this whole month.

Évaluation :

5

Very pleasant to deal with and very helpful and professional. Enjoyed the experience and the interaction with the staff.

Évaluation :

5

Safe …. Convenient Access…. Great Price…. Thank You

Évaluation :

1

I had placed my reservation online from home and went to go access my unit at the address provided, and one older nice gentleman told me that it was actually up the street. Not a big deal, so I continue up the street and I put in through the access gate and drive and drive and don't see any units that even come close to my unit number. They have this blue office building that I assumed was like the "main" building for that area but the entrance door was locked. We drive back and I'm explaining to the younger guy with sunglasses on at his desk that there is NOT a unit with my number over in that area. He assures me it is but can't give me an exact answer on where. We go back up the street and the young guy is there and he goes and opens this white back door tucked away in the back and reveals that the "storage" is just this poorly made wood shack that I'm expected to think is worth the amount I paid. I expected to have like…. A normal U-Haul unit…. This was beyond words. Very creepy and just overall ignorant/false advertising. The young guy had such a smug personality, it just ruined my perception of the company. This location seriously needs to be audited by a district leader.

Évaluation :

5

We were happy with our experience and we were confident that our things were safe! Merci 

Évaluation :

5

Only thing that caught me by surprise was the amount of roaches I found when we were moving out of my unit. Everyone was more than helpful.

Évaluation :

5

Madison was phenomenal in helping. Super friendly and easy to do business with.

Évaluation :

5

Wonderful Service

Évaluation :

5

I thought Richard had been paying for my storage I’m so sorry I didn’t know is my stuff gone

Évaluation :

5

Scott the property manager was excellent

Évaluation :

5

The staff was informative and courteous at both locations. Thank you for helping me make a smooth transition.

Évaluation :

5

Only complaint was the key was not in my unit, but wasn't no trouble & asking for one

Évaluation :

5

Great facility and staff.

Évaluation :

2

Based in the last few years I've rented from this location: .rat droppings in my unit . The guy in the front office is very rude. I had to escalate an issue with online payments just so I wouldn't keep getting charged late fees since I no longer live in the area. .my move out date says 8.9.23, but that's wrong i spoke to a lady on 7.1.23 and informed her that I would no longer be renting from them since my items in the unit smell like smoke because there were people living in the unit next to mine. She never updated my account for close.

Évaluation :

5

For accuracy This survey states move out date as 8.2.23, I moved out 7.9.23. My only complaint is I was in 1190 and the light wouldn't stay on while I am in the storage, the timer would shut off every 5 minutes and there was no motion detector close to my unit so I would have to walk in the dark the long length of the hallway or try to use my cell phone flashlight. This was very dangerous as much as it was inconvenient, mainly if someone were in the facility to harm me and knew there was no motion sensor on that side. I do want to commend the employees for their prompt, gracious and knowledgeable attitudes toward me as a customer . This was a tremendously overwhelming time for me and their kindness and strength, their servants hearts made all the difference. Madison was my rock, courteous, a true team leader and genuinely passionate person when it came to representing U-haul and its products! I have always had great faith in U-haul and its products including the fleet you offer to assist with moves, your manageable prices and your call center support team. Keep it p U-haul you always impress me!!!

Évaluation :

5

Never thought this process would be so easy!

Évaluation :

5

I will ONLY rent at this U-haul.

Évaluation :

5

Amazing!

Évaluation :

5

The best U-Haul in town! Scott, Madison and Mason are the best!!

Évaluation :

5

Excellent customer service

Évaluation :

5

Very, very helpful and friendly staff.

Évaluation :

5

All the staff at all times we were present were very helpful

Évaluation :

5

The best UHaul service and facility I have ever experienced. Wow what a great place to do business with.

Évaluation :

5

Y’all are amazing people. Thanks!!

Évaluation :

5

Beautiful facilities! Katelyn and staff were ever so helpful! Always! Thank You

Évaluation :

3

Other individuals surrounding my storage unit were very messy and when I came on my last day the entire hallway was spilled out with a storage unit open and that person's possessions all over the floor.

Évaluation :

5

I was treated like I was family. I had been thru a rough move and recent surgery and at times was vague; but I was reassured and treated with patience and dignity. I luv your people!!

Évaluation :

5

Katelyn and Mark were very helpful, profesional and patient. I had a lot of questions and they didn't rush me. I would recommend this facility based on my interaction with them.

Évaluation :

5

The facility was clean new staff was timely helpful experience was grate and I have received a great welcoming and will use this service agin in my future needs thank you U HAUL

Évaluation :

5

The sensor light kept going out as I unpacking and organizing and it was a bit hot, but customer service reps Scott and Lavoon were exceptional.

Évaluation :

4

Front desk girl was great. But place need more employees

Évaluation :

5

Scott, the manager, was very knowledgeable, kind and helpful. I appreciate the time he took assisting me and my family.

Évaluation :

5

Staff was informative. I was able to get climate controlled storage with ground floor access within my budget. I love that I was in and out and unloaded within 30mn. Love access to dollies too.

Évaluation :

5

Levon was extremely helpful, was a pleasure to is work with!!!?

Évaluation :

5

Lavonn Elcock was very helpful to assisting us. I recommend others to choose this facility for his excellent customer service that was provided. The manager was very friendly and nice too!

Évaluation :

5

Great customer service and facility is very clean.

Évaluation :

5

Joseph was very accommodating, professional, and, personable.

Évaluation :

4

No issues, everything went smoothly and facility is what you would expect from a newer storage place. I would recommend building onto your app though. Possible allowing the use of Bluetooth or NFC to access gates and or check in/out. Just a small feature that makes public storage slightly more pleasant to store at. Typing in a code is a bit outdated but wouldn't keep me from using U-Haul, just increase user experience.

Évaluation :

5

They are resly helpful

Évaluation :

5

The lady who sold us the unit was very good to us.

Évaluation :

5

Staff are Very friendly and helpful. Facility is well maintained and easily accessible.

Évaluation :

4

Friendly, helpful staff. They were having some issues with the key pad code but they resolved it.

Évaluation :

5

Everything was as it should be. I have always been satisfied with u-haul.

Évaluation :

5

Mrs. UHaul was great and knowledgeable And professional great addition to your team👍

Évaluation :

5

Thanks you all for have me

Évaluation :

5

David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.

Évaluation :

5

David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.

Évaluation :

5

Manager was very helpful

Évaluation :

5

Awesome staff and experience!!!

Évaluation :

5

Thanx for the service.

Évaluation :

5

David Walton is the true MVP! :D

Évaluation :

5

I was pleasantly surprised by the service we received while 'moving in' for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn't know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!

Évaluation :

5

David is awesome

Évaluation :

5

All of the people who attended me were awesome and helpfull

Évaluation :

5

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

Évaluation :

5

Dustin outstanding employee. He has up most customer service