I'm looking at my receipts and everything has been changed from my initial payment. My initial Safe Move Plus was $28 when I returned it 8 hours early they changed the amount to $56. My rental rate was $29,95 and they changed it to $59.90. My estimated mileage was 50 miles ($59,5), they charged me for 0,1 miles, but I drove 12. The fuel tank is wrong. Thank goodness I took pictures. I think they adjusted the bill to get it as close to the original charge so they wouldn't have to refund me any money. The customer service is excellent. But, I got a call the night of the day I returned the truck asking me when I was going to return it. (Smh)
Phoebe MCustomer Reviews for U-Haul Moving & Storage of Fall River
Testimonials From Recent Customers
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Everything was easy to get first time I rented will rent again
karen bTrès bien
helton dGood attendance Good experience nice people to explain situations
alberto sStaff was awesome and wicked friendly
MONIQUE L | Premières impressionsKind, polite, and awesome staff. The young lady that works there was extremely helpful, and the manager was a joy and pleasant to deal with. Service was prompt, and efficient, they had me in and out in no time at all.
jose rGreat people working over there.
girlene sAt the time of rental I was told that I would receive 'a free month for March in lieu of first month due to complications at check as I should have received the first month free. I was charged for March.
Doreen D | Expérience généraleThe customer service is awesome I loved thanks
Isabelo GThe employee I dealt with was very friendly and helpful. I wish I had managed to get her name.
Deanne OVery helpful location and nice people
chris LThe gentleman that held me out was very informative and actually saved me some money. Whenever I rent a truck or a trailer I always go to U-Haul.
John REverything was fantastic! I use this location every time!
michelle fThe likes seemed to be wrong was it in kilometers or miles it’s unbelievable how it didn’t match my miles on life 360
Heidi GThe location is fine but you guys are scumbags overcharge on everything
Jose DThe truck was making a lot of noise when I turn or press on the brake. I drove only 6 miles with the truck, put 2 gallons of fuel in it before I returned it. They sent me a bill and charge for 6 gallons of fuel. Customer service was not good.
Fritz OKenneth has excellent customer relations skills. Even with a line of customers, he and his staff work quickly to get customers on the road. The location is clean, trucks clean as well. Regarding corporate policy, the requiriment that customers upload pictures of previous damage to vehicles is akin to taking advantage of customers. I would not be surprised if this policy results in a class action.
David RVery good Excellent
alberto sWORSE customer service I've ever experienced!!!
Darlene RUhaul employees should be upfront about the flat fees. I rented the truck for 1 day & returned it in one day. Yet, I was charged for 3 days & an extra 100 miles. Unprofessional is a compliment, more like a scam.
Efrain IOverall the vehicle was great. The service was the concern. Lack of information when renting and when I called to ask questions was informed that I should have looked at my email and the staff would not know how to inform me of my mileage cap. I would rent here again but the service was not great from the staff including GM.
John MCould not scan drop off code...app on phone wouldnt scan. Called uhaul...there only solution was leave it there...be charged an extra day and then call back to get refunded. Such a hassle!
Ryan HThe truck that I rent it didn’t have heat
carlos aI have rented a U-Haul In January 2024 and in Feb 2024. I will need more U-Hauls in the future for delivery purposes. I may give Penske a try. Customer service is important to me and a lot of other people still. In January I was over charged. I tried to get a refund, and I was unsuccessful. In February I asked to use my credit of over $200 towards the payment on this rental. They were not sure how to apply credit?! I had to give them my debit Card, I had enough money to cover what was owed after credit owed to me, by this location. They tried to put through entire balance, leaving out the credit. It did not go through. They tried every day until it did. This caused disruption in my checking account. I had a lot of expenses at this time. I will definitely let others know how terrible the customer service is. I am also in Business, but I try to please my clients. Jason Sowersby President of Paramount Commercial Flooring Inc. Westport MA 02790
Jason SCheck out is extremely long. The overhang was not available to park under so getting out and taking pictures of all of the areas of the truck was painstaking in the pouring rain. There is a need for more room for returns.
Catherine NMore support for the store where possible. 2 associates isn’t enough on a Saturday, however the two there handled it very well.
Jania BThey had a drop box so I used it to drop off the truck early but there is no discount for that. It's safer in your parking lot than on the street over night.
troy eThe service writer at this location was very nice and helpful. Good worker.
Michael GI was charged for a vehicle that I did not use. They had switched rhe truck out. And I didn't have a full tank it was on less than half they charged me for gas up until full . I went to the store about the situation I was told it was my fault ; the staff that was present at the time lied because her manager was there telling me she didn't have a new staff go and check the first truck out that was originally going to be used until she switched it ou For another one . She tried to lie and say I returned it late . When I didn't I had it for 8 hours from 2pm - 10pm I returned it before 8pm. When I got frustrated from her lying straight to my face to her manager I was told to get out and not to come back. I was charged 133$ plus change for gas when i picked it up there was less then half and returned it on 1/4 tank .
Felicia YKenny was a very kind, caring, and professional representative / manager. He was also very respectful and helpful person who assisted with all the needs I had for my storage, renting a truck and moving in my stuff. Also his assistant was very kind, respectful and professional as well. I really like the way the treat customers. I would definitely recommend them!!!!
rolande m | Premières impressionsJust wanted to thank all the staff at this location, professional and experienced staff
Beatriz RNice polite workers. Easy to talk to. Great help. Nice clean truck. Ty!!
Anita PBien
Shamalie PMuch better. When. Pick up. Location. Though not enough parking. For. Customerse5vic3
sera lThe truck have some issues a lot of vibración going 60 miles
carlos aThe staff who helped me were great - very friendly and supportive. My only issue is how short-staffed this location is. I only saw one staff member both times I went there. For the sake of employees and customers, more staff would be beneficial for the sake of those on shift and the customers they serve. Aside from that, I had a great experience with you all and I will return if I need moving services.
JORDAN T | Expérience généraleNot sure why i got smacked with a cleaning fee... I want my money back. During inspection we found leftover strap packages that my roommate promptly cleared out himself. Then i had him go through the cab again. It was clean
Kenneth S⭐⭐⭐⭐⭐
tammy fStaff was professional, knowledgeable and friendly
Yolanda GNothing they where great
Michael PWhen we returned the vehicle the guy was rude
Melissa SRude service never going again
Richie CThe staff was incredibly courteous and knowledgeable, the computer system was very rude lol. Overall experience a 9,5 out of 10 shout out to the pleasant Street U-Haul crew thank you very much
James WI wanted a motorcycle trailer, they rented me a more expensive utility trailer which lacked the pocket for the front wheel of the motorcycle and cost $10 more. Add to that the girl that was helping me was very nice but should've had somebody helping her I had to unhook the trailer And push it into the space. The trailer I wanted was a 4 x 9 in the past. If that was not available I still got that price for the 5 x 9. In this case I paid full price for a 5 x 9 which was not designed for Motorcycles .
JOHN CTruck had 1/8 OF A TANK EMPLOYEE TOLD ME TO BRING BACK WITH 1/4 AND WE WILL REIMBURSE ME SO I DID BUT THEY WOULD NOT REIMBURSE ME
allen tI was charged for 250 miles when I only went 4 max am still haven’t got my money back
desmond dEmployee was around an hour late and line to check in backed up. Had to leave and come back to pick up truck.
Brittany SNothing legit was very simple. I have never used uhaul it was my first time and have to say I will be using them in the future
Brian MThank you copy you sent me can't read. Send me it again to text message.
gary cI was charged more than quoted
brian gVery professional,
Margaret PThe lift gate was sealed to the back fender. Looked like someone had recently painted it and closed the gate and the gate stuck to the new coat of paint. I had a really hard time opening it, and if I was an older person or someone less strong, there is absolutely no way it could have been opened. Also, you all do a terrible job checking out the odometers. Is this intentional? Would only rent again if I was in a DESPERATE need of a vehicle.
Andrew AExactly
SEGUNDO MNothing, keep with great customer service
Carlos BThe truck was given to me with the needle on E when it was supposed to be at a 1/4 tank and I was not reimbursed for the fuel I paid for to get it back to a 1/4 of a tank
Brandon NUhaul is the best rental company.
Guy BPlease check this email address. You keep sending me his information. That is dangerous thing to do over the internet. Check the correct email spelling.
STEPHEN BEveryone i associated with was very perfessional and so friendly. I messed up my reservation and staff was very helpful in changing and getting what I needed
Douglas mThis U-Haul location has both friendly and professional staff.
ralph l | Expérience généraleThe digital get in and out pads were a little funky to get through sometimes, and the the digital pad for the restroom does not work, tried multiple times, on multiple visits! Other than that- fine!! :)
Robert Z | Expérience généraleThey weren't very helpful when I needed extra time paying my storage after 2 significant losses. I got told I could pay half if I got my stuff out the same day. I agreed to it, and told them I could pay it the 11th. And they ended up auctioning my stuff on the 6th with my deceased daughter and mother in laws stuff. Very unsatisfied and frustrated. Will never use uhual again.
Shawn C | Expérience généraleEven though I only used it for a month, I felt like my belongings were secure. I didn't have to worry and the staff was very helpful with getting me the correct size room.
Diane M | Expérience généraleBryce Davis was a pleasure to interact with, he always goes above and beyond to make sure everything I need is taken care of.
Mario P | Expérience généraleGreat time with the company. Bryce was always there to help me with any support I needed, I will definitely be back in the future thanks to him.
Mario P | Expérience généraleHad a great experience with this location, Bryce and Gavin were always pleasurable to interact with and there when I needed assistance.
Mario P | Expérience généraleGod bless everyone and ty very much
Bridgette H | Expérience généraleAll associates were polite knowledgeable
Gary M | Expérience généraleTerrible
Daryll C | Expérience généraleBryce was just a pleasure to work with! He always goes above and beyond to make sure my customer experience is prestige.
Mario P | Premières impressionsBryce D. Did a great job assisting all my storage needs. Glad I had him to help, bc he made it such a pleasurable experience!!
Mario P | Premières impressionsI waited 2 days for service computers were down unable to make any transactions . afterwards everything went well
Doris O | Premières impressionsThey have roaches
ana o | Expérience généraleI was very satisfied with your service five stars
daniel c | Expérience généraleNice
JOHN C | Premières impressionsNot bad at all.
JOHN C | Premières impressionsNot bad , wish it was a little cheaper,.
JOHN C | Premières impressionsI couldn’t get the truck back on time because by the time I got done loading your place was closed I should have access 24 hours day and night but besides that I only use Uhaul for my moving needs thank you
Melissa T | Premières impressionsAll of the staff all the way around is very helpful! The facility it's self could use some updates, the top of my boxes had dirt on them so when I took them down I was hit with dirt and not to please. But again the staff is very friendly and very helpful.
joseph m | Expérience généraleNo comment on manager ……….
Rui N | Expérience généraleUHaul Pleasant St Fall River MA staff knowledgeable, helpful & friendly Would be happy to have as neighbor
Gary M | Premières impressionsAccess is not to the full extent and is not secured with a door now being open. They say the cards to access our units from locked doors won't work for 1-2 weeks. On top of that the unit I was given was absolutely disgusting and a large pipe that is in it which can stop me from being able to use my unit to the full extent. With some sort of insect pest control box in it. I have pictures that show how my unit is. I was told it would be cleaned out however it has not been. Went two days later to see if it was taken care of and it wasn't. I was going to see if I could switch units however with the lack of security and uncleanliness I would rather not have a unit at this location.
Lucritia A | Premières impressionsAmabidad y respeto
Maritza F | Premières impressionsWhile moving by myself on 6/14, staff asked me to Circle back around with my car so they could move a truck. Upon doing so, they had me sit behind a vehicle as they cleaned it keeping me waiting never saying a word. On June 24th, I went back for the rest of my things. No lock on the unit people went through my stuff and they threatened me because I couldn't take a desk and I was on my way to get a friend's pick up to come back and get it so they threatened me if I get a bill for that unit 41 again I'm getting a lawyer and this is getting very legal8
Robert N | Expérience généraleMi experiencia fue un poco molesta, porque me habían mostrado un storage y me dijeron q me lo ivan a reservar pq era en un segundo piso y no tienen ascensor me dijeron q fuera a otra locación de ellos mismos pero tampoco tenían espacio y regrese pero cuando llegue,, me dieron el que no era cuando lleve mis pertenencias,, y me quisieron resorber pero lo q me mostraron estaba con olor a ratón 🤢 recomiendo q tengan más organización y limpieza.. pq yo me tuve q buscar otro lugar para guardar mis cosas y coloquen ascensores para q no sea tan incomodo para llevar las pertenencias y uno se sienta a gusto con el precio q cobran.. consideró q es mucho $ para lo q ofrecen.. Gracias 🙏
MARILEE M | Expérience généraleA great overall experience, the Staff person I had was great, very friendly, helpful, and explained everything nicely!!
Robert Z | Premières impressionsThe employees were very rudely when iask anything
AUGUSTA P | Expérience généraleWhile your staff is friendly and helpful, and you cannot do anything about the crime rate in your neighborhood, the facility itself is not in the best of shape. The rodent issue is frightening. The rotten odors coming from different units, the constant smell of freshly burned cannabis from within the building and the overall cleanliness are issues. I fell while I was there on uneven, unmarked concrete. I notified the office and nothing was said or done. It was on camera, but nothing happened. Moved out after 1 month because it was a horrible experience.
adriana w | Expérience généraleMy storage unit has someone else's stuff in it. The employees were great but I didn't even get the storage unit I reserved. So that's an inconvenience, feel as if I should get a discount since I have to wait for whoever's stuff is in there to be taken out.
Isaac M | Premières impressionsTrès bien
CHRISTIAN B | Premières impressionsVery clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.
Judy O | Expérience généraleStaff made up for mix up. Thanks!
STEVEN P | Premières impressionsI didn't need the storage unit so I canceled it. Staff was great and helpful.
PATRICIA R | Expérience généraleGod job!
Jean P | Expérience généraleMy storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sad
carolyn o | Expérience généraleNeeded to get a storage place very quickly this is very convenient and close to my home.
Judy O | Premières impressionsKaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.
Brittany A | Premières impressionsIt took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn't bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.
William L | Expérience généraleSince we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.
Audrey R | Expérience généraleKatie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.
Unique H | Premières impressionsStaff was excellent to work with
Anthony B | Online Move InThere were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me
Stacey B | Expérience généraleBrittney was very polite, friendly and helpful. Great experience
Susie B | Premières impressionsNeed a elevator and rooms need to be more affordable price is way to much for the size if room i rented.
Joshua J | Expérience généraleThe Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.
RAYNETTE D | Premières impressionsBritney does a great job,hire more like her
EUGENE O | Expérience généraleBritney is very good,very helpful and pleasant to work with,hire more like her.
EUGENE O | Premières impressionsOn behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.
MARION B | Expérience généralePaid for a unit I wasn't able to access,
Christine W | Expérience généraleEveryone was very friendly and informative. The facility is very clean.
Renee B | Premières impressionsAll was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.
Kelly T | Expérience généraleThis was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!
Kelly T | Premières impressionsVery pleased at how convenient it was
John M | Premières impressionsThe employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.
james w | Premières impressionsExcellent service
Alec D | Expérience généraleStaff is great. Matt and Joe are very helpful.
Thomas L | Expérience généraleStaff was always very friendly and helpful!
Hilary H | Expérience généraleThe manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude
THOMAS S | Expérience généraleThis is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company
THOMAS S | Expérience généraleStaff were very friendly and helpful.
Karen R | Premières impressionsNo comment
Norman S | Expérience généraleExcellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!
DONNA B | Premières impressionsWell run and professional!!!!
terrie c | Expérience généraleThe staff even help me with moving a piece of furniture thank you
Manny E | Expérience généraleMy items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.
JACQUELINE P | Expérience générale