Customer Reviews for U-Haul Moving & Storage of Florence

2 998 évaluations

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

(843) 665-4061

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Used this location many times in the past. At the time I was needing a trailer they unfortunately did not have any available so I was forced to use another location. Will always attempt to use them 1st.

Marc Poulin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Rudge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan warner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TuJuana McGahee-Little 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dyesha pressley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Farmer 
Évaluation :
5

this is the BEST PLACE and BEST STAFF Ever

James Aikens 
Évaluation :
5

Every thing was perfect Thanks

Betty Smalls 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tondra Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joesph Olliff 
Évaluation :
5

Price doubled since I last used a trailer rental need to do something about it. Otherwise great.

Antonio LOAIZA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zandra cole 
Évaluation :
3

Truck had strong cigarette smell.

KAMaLiS GONDER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvana Treaster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Hall 
Évaluation :
5

I reserved the van online. It was ready on time and the van was very clean. The staff was very friendly and quick.

Rakeshia Gregg 
Évaluation :
4

Rep charged for insurance even though I declined same when made reservation. Inconvenient because I then had to call Cust. Svc. and wait longer to check out at end of rental to get my $$ credited. Up selling without consent isn't cool-although the rep WAS very cool and friendly.

patricia jones 
Évaluation :
5

Extremely helpful staff. Thanks for making this move less stressful!!

Priscilla Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan Deas 
Évaluation :
5

Mr Porter gave me outstanding customer service!

Caleb Koski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Quinones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA STANLEY  |  Expérience générale 
Évaluation :
1

Location where I picked up the truck in the trailer took him messed up the contract and put them separate so I had to pay her higher price then I got to Charlotte to get the trailer taken off and found out they never strapped my vehicle down properly, so what do you think about your service?

Velma Graham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeshia Burgess 
Évaluation :
3

I arrived on the lot and pulled into return equipment bay at 503 pm … unfortunately they close at 5 pm on Sundays. But there were still 2 people finishing up on inside and I know they saw me - so I sat there for a few minutes but as no one came out i started the self return online (but couldnt logon as their wifi must have been "off" … so now its drizzling rain again and I pull up and back trailer into a slot the best I could well then I had difficulty getting it unlocked /lose off of my hitch - I struggle for 20+ minutes while one of the 2 employees sat there in their car watching me struggle then left when they saw i finally got it unhitched … but then i still had to manually push and guide the trailer back into a parking space between 2 trucks by myself as the second employee cameout and just went and sat in their vehicle watching me struggle too and then they just sat there until I was about done then they drove off as well … a little help from tbe staff would have been nice - we dont get to shut down the ED or turn people away for coming in late or in the middle of shift change !!! I know it was Superbowl Sunday but I wanted to get back home to watch game too … a little help (common courtesy if nothing else) would have been nice … neither one of those 2 said employees even checked to see if i needed "help" or a quick hand …so I have a hard time recommending using my drop of location, but my pick up location was excellente !!!

Julian Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Mcallister 
Évaluation :
5

This was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.

Danzy Porter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jannie Littles  |  Expérience générale 
Évaluation :
5

Efficient, friendly, professional customer service.

Honor Bonds 
Évaluation :
3

All was well at the location. Service was professional and friendly.

Mary E Askins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis Ford  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Washburn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marie Conrad 
Évaluation :
5

Great service at this U-Haul location. The staff was very knowledgeable and courteous and did all they could to get me what I needed at the best price and promptly.

Jay Lawrimore 
Évaluation :
3

Vehicle needs to be cleaned and repaired

Carmen Whittaker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah mcelveen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher hilton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy Buxton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Meekins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Moulton 
Évaluation :
5

Very friendly and helpful staff.

Weihan Dong 
Évaluation :
5

Exceptional service every time. Friendly, efficient staff.

Dianne Pruitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys Johns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY COLEMAN 
Évaluation :
5

Greetings, I was notified with a receipt that Everything was taken care of. I was impressed with the time that I was informed. The area was safe, clean, neat, and lit bright. I really want to say I have had the best service ever during this rental service. The entire USA need to be this way. Happy Holidays. Thank you

Phylanda Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG WHITE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

earnest lloyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romella Bynum 
Évaluation :
5

Great experience with friendly service

Joshua Howell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Sansbury 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kailon Washington  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gee Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Hanna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Commander 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura DiPillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mae McFarland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenora Morris 
Évaluation :
5

Friendly staff assisted with disconnecting the equipment. No hassle.

Joshua Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Murphy 
Évaluation :
5

Keep CHRIS and GIVE our MILTARY Discounts for our MILTARY families and Veterans Respect US!!!! Selette Graham

Selette Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kort Cole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GANDEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Phillips 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Newton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Tucker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa Mcfadden 
Évaluation :
5

The young man that assisted us was top-notch!!! He was patient, kind, and extremely helpful. He was the best I have ever seen.

Carlita King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Gorrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY CLEMENTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMI JACKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kelley 
Évaluation :
5

Wonderful technician! Fast service and great price!

teresa hancock 
Évaluation :
4

Your 19,95 dollar van is very misleading... when I had it a few hours went like 15-16 miles in it... brought it back with right under the amount of gas it had in it in perfect condition and my out the door price was over $60 dollars. I literally will never do this again at all... I'll make 100 trips with my car before I do this again

Brandi Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Qualls 
Évaluation :
3

Though it was brief, the customer service was poor.

Princess Brewington 
Évaluation :
5

Very easy transition friendly attitude enjoy the service

Marilyn Short-Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN FLUHARTY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEXUS SIDBURY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Mcelveen 
Évaluation :
5

Manger goes out of his way to make you happy brent

Ronnie Newcomb 
Évaluation :
5

I had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.

Latonya Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Lyles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael Houmiel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Graham 
Évaluation :
5

The gentleman there was very nice

Kirk Brunson 
Évaluation :
5

Just keep doing what you’ve been doing, and I’m sure the next customer will love it!

susan anderson 
Évaluation :
5

Nothing the service was just that excellent

mariam yvonne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isaiah Harley 
Évaluation :
5

Make Sure The Computer System Will Recognize Their Vehicle and Apply The Right Engine to prevent delay. Truly appreciate The Staff That worked Together to make the Necessary Adjustments by Going Through to Make My Dolly Rental a Success. Man When The Trials and Test of Life come Sometime so Unexpectedly Definitely Thank God for making a Way out of No way and Placing People in Your Life to Help You especially with the economy being where it is from a Financial Standpoint. Blessings, Love, and Peace to The Staff Again and Their Families. Respectfully, Ronald Mark 16 Believer John 14:6 KJV

Ronald Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelynn Gonzalez 
Évaluation :
3

My reservation wasn't available had to rent a bigger truck

Amanda Self 
Évaluation :
5

Larry is great.

Donald Brookins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevan White 
Évaluation :
3

The facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.

Angel Briggs  |  Expérience générale 
Évaluation :
5

Larry the tech that installed my hitch was so kind and knowledgeable. He took the time to explain the warranty and told me to keep the papers safe at home not in the car. I would highly recommend him he's quick efficient and reliable.

KeAloha Hingada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee brown 
Évaluation :
5

Larry is an exceptional employee, who was willing to come in on his day off to install my hitch. So professional and kind! This location is very lucky to have his expertise and dedication. I hope he is recognized for this and compensated beyond baseline, from both a monetary and employee value/respect perspective. This is how you keep great employees like Larry! I'm very grateful for his services today.

Jacquelyn Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Mckever 
Évaluation :
5

the cargo van was ok, had a little trouble with the transmission shifting up from a dead stop, was a little rough. Terrible gas mileage as well

Ronald Brantis 
Évaluation :
5

This location and staff is above measure. Always kind, patience and helpful. Wouldn't go anywhere else.

Debbie Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney Player 
Évaluation :
3

The person installing the hitch did a very good job of explaining what was necessary in order to do the job, how long the job would take and did a great job with the installation. He was very knowledgeable to help with a wiring harness in letting me know what I would need in order to add one at a later date.

steve perry 
Évaluation :
5

I enjoy this location, they employees are friendly and kind. I really don't know if you can improve excellence.

Lucille Parrott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKILIA MOORE 
Évaluation :
5

Brett was awesome!

don rainwater 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcala Hanna 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Brown 
Évaluation :
5

Assistant Manager, Chris, was very helpful, offered apologies for condition of truck that we picked up in Greenville SC…he was shocked that we were able to drive 4hours through the storm with windshield wipers malfunctioning… we did so because we stopped to repair them 4 times.

DAVID JOHNSON 
Évaluation :
4

Thank you for the courteous staff.

Linda Cockran  |  Premières impressions 
Évaluation :
3

I provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn't get a discount or anything for this. It was very unprofessional.

ANASTACIA ROBINSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teronia Jackson   |  Expérience générale 
Évaluation :
4

The facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn't even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you're kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that's fine

SHERICKA MYERS  |  Online Move In 
Évaluation :
5

Absolutely zero issues in year and some change that I had a unit here.

Samantha Mayes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Waldsmith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Blackmon  |  Online Move In 
Évaluation :
3

The staff was very helpful. However, what I reserved o mine didn't match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.

HEATHER MCKINNEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnte Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teronia Jackson   |  Premières impressions 
Évaluation :
1

All my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.

Dalisa Jacobs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance Odom  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlean shannon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerquille Eaddy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA GARRIS  |  Expérience générale 
Évaluation :
5

The staff was very helpful in helping me find a unit on the first floor. I highly recommend!

Michelle Muhammad  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carey hindman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantel Jackson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Polycarp Gadegbeku  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

andrew boyles  |  Online Move In 
Évaluation :
5

Grat job Stephon and the District Manager!!!

Renita Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Meredith   |  Expérience générale 
Évaluation :
5

The General Manager and staffing were friendly! And welcoming

Bryan vazquez  |  Premières impressions 
Évaluation :
5

Bret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!

Robert Gentry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Defee  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY COOPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam montgomery  |  Expérience générale 
Évaluation :
1

Never received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn't get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff

Rodrick Zollicoffer  |  Expérience générale 
Évaluation :
4

Had an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.

Susan Reid  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet Meredith   |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Agustin Westerheide  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Polycarp Gadegbeku  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latina Parker-Riley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Evans  |  Expérience générale 
Évaluation :
5

The storage unit was just too small for all the furniture I had

taneisha whiler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia McEaddy  |  Expérience générale 
Évaluation :
4

I only left b/c I needed a larger, climate controlled unit on the ground level.

mary lowery  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra Hosford/Bistro Holdings Inc  |  Expérience générale 
Évaluation :
4

My only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn't answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.

Phelemon Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrick Zollicoffer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

northstar recruiting  |  Expérience générale 
Évaluation :
1

My experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points

shamela gee  |  Expérience générale 
Évaluation :
5

The Manager, Brett Bichler, was extremely friendly and helpful

KRISTIAN GORTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Gillam  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitta Zelasny  |  Premières impressions 
Évaluation :
1

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Kelvin Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Moody  |  Premières impressions 
Évaluation :
5

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

jacqueline shird  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaqunya Steele Jaqunya Steele  |  Online Move In 
Évaluation :
1

I had to carry my things upstairs. The manager was very rude .

Maxcenia Brown  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Lewis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Mcneil  |  Online Move In 
Évaluation :
3

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Ross Hickman  |  Expérience générale 
Évaluation :
5

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

James Mackrey IV  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Hyman  |  Premières impressions 
Évaluation :
2

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Diane Starling-Walls  |  Expérience générale 
Évaluation :
1

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey Taylor-Black  |  Expérience générale 
Évaluation :
5

Best customer service

LORENZO EDWARDS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Onika Brown  |  Premières impressions 
Évaluation :
5

Everyone was great and helpful

Onika Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francine Hemingway  |  Expérience générale 
Évaluation :
5

Manager Brit is always very helpful and friendly.

Alonzo Dargan  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deloris Redding  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph Staley  |  Premières impressions 
Évaluation :
5

Very good service and good for rent truck for moved

Miguel Marrero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Turner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORINTHIA CUNNINGHAM  |  Premières impressions 
Évaluation :
4

Great experience no issues no problems. Would highly recommend to others.

Randy Akers  |  Expérience générale 
Évaluation :
5

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU MACK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Turner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Defee  |  Online Move In 
Évaluation :
4

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA TORREZ  |  Premières impressions 
Évaluation :
5

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon Williams  |  Premières impressions 
Évaluation :
4

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

SUSAN /MCLEOD NURSE FAMILY BAILEY  |  Expérience générale 
Évaluation :
5

They are very professional.

Tonya Archie  |  Premières impressions 
Évaluation :
5

The cashiers were very respectful and friendly

Casey Taylor-Black  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azelia Jones  |  Premières impressions 
Évaluation :
5

The staff here went above and beyond to help. I can't thank them enough.

Jorge Maldonado  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nadine Long  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany gerald  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harold reames  |  Expérience générale 
Évaluation :
5

Impressive

Laura CONDO  |  Premières impressions 
Évaluation :
5

Very accommodating!!

Sonya Cox-Venturella   |  Expérience générale 
Évaluation :
4

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John Maroney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Cottingham  |  Premières impressions 
Évaluation :
5

Good, exactly what I want for storage unit.,

Genesis Architechal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca Joseph  |  Expérience générale 
Évaluation :
5

Your staff was outstanding, I feel very good about doing business with your company!

Rudell Anderson  |  Premières impressions 
Évaluation :
2

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad Bacote  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malika McGill  |  Expérience générale 
Évaluation :
5

Excellent, Thank you for your support and service, Ms. BB

Barbara Bruce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamyra James  |  Premières impressions 
Évaluation :
3

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Tiffany Jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie bell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela Richardson  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TYRONE COOPER  |  Expérience générale 
Évaluation :
1

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!!  Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Mark Petereit  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena Williams  |  Premières impressions 
Évaluation :
2

Roaches were in the storage unit.

Valerie Myers  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah Epps  |  Premières impressions 
Évaluation :
5

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU....

Genesis Architechal  |  Premières impressions 
Évaluation :
5

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

TYRONE COOPER  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnold Baylor  |  Expérience générale 
Évaluation :
3

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana Strickland  |  Premières impressions 
Évaluation :
5

Very good Have a nice day bye

mike glazer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Davis  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

justin dillon  |  Expérience générale 
Évaluation :
5

Friendly fast and clean.

Laura Booker  |  Premières impressions 
Évaluation :
4

I dealt with them for years and never had a problem

bernetha jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Hupfer  |  Premières impressions 
Évaluation :
5

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Frank Banks  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Demory  |  Expérience générale 
Évaluation :
5

This location gave me a new respect for u-haul. The staff and facilities were excellent.

James Johnson  |  Expérience générale 
Évaluation :
5

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Ganera Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold Baylor  |  Premières impressions 
Évaluation :
5

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

James Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucinda Campbell  |  Expérience générale 
Évaluation :
5

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn't available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you're needing a storage unit.

TRINA GRIGGS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita Cooper  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sondra Dover  |  Premières impressions 
Évaluation :
5

csr was very polite and extremely helpful and professional

Brenda Platt  |  Premières impressions 
Évaluation :
5

The manager was awesome and advised me on the right size unit

AARON BAILEY  |  Premières impressions 
Évaluation :
3

It would have been a little more convenient to have access after hours. But overall, everything was good.

LARENZO WOODHAM  |  Expérience générale 
Évaluation :
5

Thanks for helping move and you all took care of my items. Thanks

willie hickson  |  Expérience générale 
Évaluation :
5

Merci

joan campbell  |  Expérience générale 
Évaluation :
5

All the staff was helpful. Top Customer Service

Maxine Grice  |  Expérience générale 
Évaluation :
4

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Jamario Fulton  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

george walker  |  Expérience générale 
Évaluation :
3

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Carnella Hickson  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful

LaRhonda Moses  |  Premières impressions 
Évaluation :
5

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Latonya Fox  |  Expérience générale 
Évaluation :
5

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Robert Blaisdell  |  Expérience générale 
Évaluation :
3

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

TAMMY HICKMAN  |  Expérience générale 
Évaluation :
5

Excellent experience. Staff was terrific and we would definitely use them again.

MIKE REICHENBACH  |  Expérience générale 
Évaluation :
5

Thank you for the outstanding service.

Thip Thiphavong  |  Expérience générale 
Évaluation :
5

Clean and well maintained. Friendly and helpful staff.

ROBYN SEEHOUSZ  |  Expérience générale 
Évaluation :
5

Fantastic staff and very clean and secure

Joseph Orlando  |  Expérience générale 
Évaluation :
5

Very pleased

Angela McGuigan  |  Expérience générale 
Évaluation :
5

Thanks

mary ann hildreth  |  Expérience générale 
Évaluation :
3

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

RELOCATION DEPARTMENT  |  Premières impressions 
Évaluation :
2

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

pat bradley  |  Expérience générale 
Évaluation :
3

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

ALEXANDER FITZPATRICK  |  Premières impressions 
Évaluation :
5

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Joseph Orlando  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly

Stephen Cooper  |  Premières impressions 
Évaluation :
5

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

coleene cox  |  Expérience générale 
Évaluation :
5

Jessie the driver was great to work with.

phil edmund  |  Expérience générale 
Évaluation :
5

Jaime is excellent!

Ellen ianelli  |  Expérience générale 
Évaluation :
5

Great service, outstanding facilities.

abdiel mieles  |  Premières impressions 
Évaluation :
4

Would highly recommend.

Vanessa Dudley  |  Expérience générale 
Évaluation :
5

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Erin Gleason  |  Expérience générale 
Évaluation :
5

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Cheryl Sellers  |  Expérience générale 
Évaluation :
4

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don't make a home in my things.

Ganera Scott  |  Premières impressions 
Évaluation :
1

Will never use uhaul again for storage

Andrew Brown  |  Expérience générale 
Évaluation :
5

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Monique Belsky  |  Expérience générale 
Évaluation :
5

Awesome customer service!

forest Lockmiller  |  Premières impressions 
Évaluation :
5

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

shirley rutherfird  |  Expérience générale 
Évaluation :
5

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Victoria Hendrix  |  Premières impressions 
Évaluation :
5

Service was great. Awesome folks at this location.

William Smith  |  Premières impressions 
Évaluation :
5

They are very good people

SABRINA DOUGHTY  |  Expérience générale 
Évaluation :
5

Jesse is an excellent worker. Cannot praise her enough.

Brad Johnson  |  Expérience générale 
Évaluation :
5

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Michael Hrycenko  |  Expérience générale 
Évaluation :
5

Everything turned out perfectly. Staff very friendly and helpful.

Jack Yasgar  |  Premières impressions 
Évaluation :
5

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Merci.

Jeffrey Boltz  |  Expérience générale 
Évaluation :
1

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn't have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Tracy Howard  |  Réservation 
Évaluation :
5

Hope never move again. If I do I would use uhaul boxes.

sally smith  |  Expérience générale 
Évaluation :
5

Great professionals!

elizaveta zhelyazkova  |  Expérience générale 
Évaluation :
5

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Thersea Lee  |  Expérience générale 
Évaluation :
4

The person that delivered the box, Jessie, was very helpful and customer oriented.

Trisha howe  |  Expérience générale 
Évaluation :
4

Would of been excellent but the storage was on the high side need to run more specials.

Tara Marbury Blanco  |  Expérience générale 
Évaluation :
5

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Allison Ruby  |  Expérience générale 
Évaluation :
5

Very professional and well run operation. They also have the best Delivery and Storage prices I've found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Herbert Howell  |  Expérience générale 
Évaluation :
5

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Donald Blakney  |  Réservation 
Évaluation :
5

Excellent customer service

JOHN FUCHS  |  Expérience générale 
Évaluation :
5

Very helpful. Grateful for their service and quickness during my emergency situation.

Kristina Bristow  |  Réservation 
Évaluation :
5

I did my business by telephone.

melba pitts  |  Expérience générale 
Évaluation :
5

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Marilyn Stevens  |  Expérience générale 
Évaluation :
5

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Merci!

Ralph Bigelow  |  Expérience générale 
Évaluation :
5

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

jack moody  |  Expérience générale 
Évaluation :
5

Great job!

ANDREW SANFILIPPO  |  Expérience générale 
Évaluation :
5

Excellent service

elissa liberatore  |  Expérience générale 
Évaluation :
5

Service was excellent

Edwin Keeton  |  Expérience générale 
Évaluation :
5

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

jack moody  |  Réservation 
Évaluation :
5

Great. Experience

KURT FRIEDMAN  |  Expérience générale 
Évaluation :
5

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Bobby Person  |  Expérience générale 
Évaluation :
4

good price availability excellent

albert jackson  |  Réservation 
Évaluation :
5

always clean and the staff was airways supportive and friendly

ROBBIE MOORE  |  Expérience générale 
Évaluation :
4

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

jarrett parker  |  Expérience générale 
Évaluation :
5

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

William Cross  |  Expérience générale 
Évaluation :
5

My experience was smooth and easy without any hassles.

LATASHA ASKINS  |  Expérience générale 
Évaluation :
4

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Paul Konieczny  |  Expérience générale 
Évaluation :
3

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.

Cheryl Cook  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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