Customer service is always top notch. We are frequent customers and always have a great experience.
peter sotoCustomer Reviews for U-Haul Moving & Storage of Fremont
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Everyone at this location was very accommodating. Very knowledgeable and friendly staff.
Mark AmmermanLes Halla and his team were great. 6 out of 5 stars!
Robert HassingYou have a great team Keep it up
David Smithfilthy male employee, reaked of smoking cigarette , was smoking in front of store , in violation of no smoking laws , then wondered into store to work. at about 7 am , completed wrong invoice , over charge me on mileage , I was quoted different price on mileage , then I was victim of bait switched , this filthy white older male of great filth smells an unkept hygiene rented me different van , filled info on. another van. I got a call later about four pm asking if I had a key , I explained. the key I have worked in the van I was dispatched to , with rate listed. three quarter indicated on invoice of fuel in tank, as a disabled man. I was taken advantage of. when returning van as told the return equipment location. has no room to park an I waiting. on grimmer blvd. blocking traffic to enter return lane , I then had to enter from. exit to park van in so called location. by propane filling location. , an there was no yellow mail box to drop off key ! I personally knew the owner of the store since 1977 an here in 2024 this is a sham , incomplete construction of appears a line an trench dug out an not protected. as is washed out an my new 2024 Subaru was subjected to rash violent contact an. filthy mud on my car , the general contractor with his left mini excavator did take means to provide safe travel thru his abandoned construction trench , mr purcell. 843 Benson ave Modesto CA 95354 209-402-1098.
Bill PurcellReceptionist behind the desk is moody. Mean, never greeted, bad service..
Christopher FelicitasGood service
Syed NaqviJust continue the GREAT customer service 😎
Anthony EvansPerson that helped me didn't know that the trailer I reserved wasn't even on the lot! Had me waiting as he looked for something that wasn't there! Then he promised a discount that I never received. Last time I will ever go here.
Jose MedranoI just dropped the truck off. Didn't go inside
Eric TurnerNo improvement needed
Micheal HollisWe returned our trailer after hours, my only worry was that I was returning a trailer in a very open area and was worried about it being stolen. Other than that it was easy to return.
Dea HeikenBest customer service, prices, and everything was super quick and stress free. Thank you so much for making my move less stressful! :)
Haroon AzizyWhen I returned the van I used the app to process the return since it was after hours. Within the app I could not get the return option so I had to log on through the internet on my phone. Then after I processed all the steps uploading all the pictures I got to a point where it said 'Thank you for uploading the requested images. Please wait while we update our records.' But the continue button under the message was never activated so I don't know if the information in the system was actually updated.
Robin EllisI was helped promptly. The process went smoothly.
Kenneth FiedlerThere was water in the floor making some hard to transport furniture
GUILLERMO HUERTAGreat service. They even made my dash cam wiring in the back much nicer than before! Merci.
Bonifacio Costinianocustomer service has been great and trucks are always clean and ready to operate. No complaints keep up the good work uhaul team!
peter sotoEmployee who worked there was solo on a busy day and she did a great job being calm, composed, patient, efficient, and very helpful. She was attentive to keep a trailer ready even when having another one going down and she helped make sure everything was clean and easy.
Taranjit NijjarNothing. Entire process was very efficient, simple and smooth from beginning to end. I believe it was Any who helped while at the store and she was very professional and attentive. She really made the process very seamless and top notch experience.
Jeff DiazAmy was great
Manna ObadThe CSR could tell you that there needs to be an on-line evaluation of the equipment BEFORE leaving the depot. I didn't realize it until I was at home and saw the text message. You can't do the evaluation from home, it has to occur at the pick up depot.
Paul SwanThe brakes on the trailer were dragging so my transmission was getting very hot and a light came on especially for this problem. The trailer was empty . I returned it explained to the kid working he said thanks . That's is not what can we do to make this better ? A discount next time ahh kick in the ass ? Nothing. I have been renting from uhaul this location for my business needs for over 40 years. Not happy probably won't return
timothy uhlKey drop location should be More clearer
satbir singhKeep doing the same thing you are doing, customer service was great.
James ElliottFuel kept very low.., that was really challenging my urgent work finish.., as normally re-fill fuel post to my work.. Also don’t know how many gallon to fill to match the scale.. I would prefer 5/5 rating only for this reason I had to give this..
Varatharajan MunikrishnanThe wait time was a bit long. I went to the counter twice (for picking up the truck and asking some questions) and both times no one was readily at the counter. However, when I returned the vehicle, the staff was very helpful and did all the work for me even though it was late and I was supposed to self drop off. Overall, I would recommend the location.
Xinyuan ZongThanks for ease of making reservation, picking up and dropping off - Very quick processing time!
Joni NewmanGreat Customer service
shawn wooWe are closer to two other Uhaul locations but this place is the best. Worth the extra few miles drive.
Teresa barrientezThe staff there was very wonderThey help me for whatever I. The manager last was soh wonderful and help me. A lot whenever I need it. I will recommend anybody to come there. And get a U-haul truck or anything that they need there. Just ask professional staff and professional staff and professional manager. I love them very much.
Shelley Patterson | Expérience généraleS.O.
Debasish BhattacharjeePlease check car wheel straps?
Askhat NsangaliyevI am amaze staff working on new year day and great services. Thanks
peter kanNothing, everything was easy and every one was friendly
Judy EscanoVery good
samuel mendozaLes Halla was extremely professional and personable in his duties. He took the time needed to ensure the job was done right. He took time to explain and brought me back to show me the details of the tricky installation.
donald stewartThe store looks very well take care off , I'm very satisfied for their top notch service.
oscar mandujanoThe rental experience was great. The trucks are always clean and ready to go.
peter sotoGood service
Eriverto OvandoWe rented a small moving truck it was dirty not clean inside the truck and in the moving part. We needed to clean out garbage in the cab and sweep out the compartment. There was a hole in the compartment at the top and no one told us. Very frustrating. Felt like no one cared.
David LomkerI have been working with this Grimmer Location since 2020. Les and his team do a Fantastic Job at Customer Service, Especially in Person and on the phone. Always Very Helpful and Most Definitely POLITE.... We need more C S like they do it!!!! KEEO IT UP !!!
Dellrosa KinlawCustomer service person was really nice. The gentleman gave us great service.
Mirella PerezGreat staff very helpful
Chris MirandaI was informed about after hours equipment return though not that it'll mean paying rent and insurance for an additional day/period. I was left feeling cheated. Would appreciate more transparency/detailed information.
Niraj Jayaprakas DewaniThanks Les & Team
patricia squitieroExcellent Customer Service. Great Staff. Manager ⭐ -:Went above and beyond to help!
Suzanne Besag | Premières impressionsThe vehicle data doesn't match the contract data. It charged me more 33 miles, and the gas level is wrong also.
Songyuan ZhangI think the team was well behaved and professional. They were very helpful and made my experience both while picking up and dropping off made really easy. I thank U Haul team always for meeting and exceeding my expectations always.
Jibin ZachariahEverything went very well.
Dale PetersenRien
Florence SilvaLove there service but they charged me $29 for Gas that I replaced and I always rent from them, don’t know why they done me like that but what ever
FRANK NARDOI love uhaul Grimmer Fremont. I was there for three years and love your staff and the location. I would and have recommended uhaul to my friends and if I get another storage it will be with uhaul. I just want to say thank you to Les and Bryan for always being curtious to me and helpful. Your staff is wonderful! I truly appreciate uhaul Grimmer for there cleanliness and well maintained property. I have been to other uhauls and I have to say Grimmer is the best!!!!! TRUCK RENTAL IS GREAT TOO.! EVERYTHING HAS BEEN WONDERFUL Thank you uhaul.
Lorrie Pike | Expérience généraleI was going to bring it to you guys attention thank you for the review I'm dealing with ants right now I guess because the unit is outside and it's not sealed property so I come down every other week maybe twice a week and spray the unit I'm having to move some things to another unit other than you guys but overall it does what it's supposed to do ants are a big problem for me right now..
Derrick Jones | Expérience généraleHi Les, We are truly happy with the hours and service at U-Haul. Thanks for accommodating our ad-hoc requests. Salaam Food Pantry
samreen sulman | Expérience généraleLes rocks! Consummate professional. Takes customer satisfaction very seriously.
Raymond Robertson | Expérience généraleStaff was helpful as was the unit. Excellent price! The building itself could use air conditioning. Moving during the summer is very hot.
Mark Curran | Expérience généraleThe staff member was very helpful! He gave me clear directions and assistance. He helped change my equipment drop off location to this site which made my day much smoother (after a weekend of moving this was very appreciated).
molly spencer | Premières impressionsVery helpful and professional
Luis Vasquez | Premières impressionsThere are holes in the storage unit which after repeated followups only repaired one hole. I felt these are not clean and not maintained properly y for the same price yiu get a better facility.
SRIKANTH BANDLAMUDI | Expérience généraleBrian, who helped me was excellent in explaining everything and showing me how my storage unit worked. The process was easy.
SANDRA STABILE | Premières impressionsI am very disappointed that my stuff was wet from the storage unit that was out side. I paid almost $170 a month this is Unacceptable!!!
Heather Mauck | Expérience généraleExcellent service à la clientèle. They were very professional and well detailed.
Juan Gonzalez | Premières impressionsBeen with them for years never unhappy they are prompt attentive to the customer and understand during these trying times we're in. Manager gets my 5 gold ⭐️ ⭐️⭐️⭐️⭐️ always helpful. Staff is great as well. Highly recommend them.
MARILYN HAGERTY | Premières impressionsLes was very patient and helpful whenever I called
Sumita Gosala | Expérience généraleMy Togo place for all transportation and storage needs . Specially this location with les and bryan. They are very knowledgeable , quick and easy to work with. They are the best always.
Praveen Suggala | Expérience généraleI have email my feedback to jobs uhaul.com. This facility seems like more workers are needed so customers don't have to wait. Management should notify customers when they decide to cut a customer's lock just to replace it eith one they deem more secure. It's inconvenient for customers not to be able to access their unit then have to wait for a rep to cut the lock because they don't know where the keys are located. All staff could use soft skills, cultural sensitivity, diversity & inclusion training as well. Staff members were referring to me as "the black girl" which is inappropriate. I don't think they meant any harm but it's 2022, we should know there's a professional way to interact with the public. Rent was raised during my time renting here and frankly I don't see why. As I left the facility, I noticed there was a black cabinet someone left. Obviously the rent increase is not covering more staff or cleaning.
Shayla Johnson | Expérience généraleSuperb experience with the staff and storing process. Best storage place ever!
ZEN ZHANG | Expérience généraleBrian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!
Burton Cheung | Premières impressionsI cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.
Wael Fadel | Premières impressionsPerfect
Prashant Singh | Expérience généraleLes your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.
carol simmons | Premières impressionsEvery time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.
urmilaben PATEL | Expérience généraleAll the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)
Raymond Robertson | Premières impressionsLes and his crew took most excellent care of us and our storage needs!
Jeffrey Pittano | Expérience généraleSalute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...
Sukhdev Singh Kalsi | Expérience généralebest service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi
Sukhdev Singh Kalsi | Expérience généraleWe appreciate the free month the manager gave us.
carla archuleta | Expérience généraleStaff was very helpful
Pamela Miller | Premières impressionsGreat people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks
David Caron | Expérience généraleI was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.
Anthony Rand | Expérience généraleLes was very helpful and responsive
WILLIAM RIDDLE | Expérience généraleGreat Service
Prashant Singh | Premières impressionsThe storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.
Venkatesh Babu | Expérience généraleNo one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.
becky welch | Online Move InVery friendly and helpful staff!
JUDITH TASHIRO | Expérience généraleLes has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.
Raymond Robertson | Expérience généraleExcellent Service
Prashant Singh | Premières impressionsI reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn't have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn't look into any other storage solutions because we were at the location ready to unload.
Adrian Corral | Premières impressionsGreat place to store my stuff. Staff is excellent
Jack Hofmann | Expérience généraleEnded up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. liked to repurposing of TruckS and trailers. Great idea.
michelle irons | Expérience généraleCostumer service was great, manager really knows his stuff. Would come back again.
victor ureno | Premières impressionsManager is awesome and very helpful.given me unit clean as new.
HARBINDER SINGH | Premières impressionsGreat service, convenient location and clean facilities
Ankit Bhagatwala | Expérience généraleExcellent service, convenient.
Thomas Chen | Expérience généraleGreat Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.
Tom Harman | Expérience généraleLes and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.
Dave Daniels | Expérience généraleHad a good experience with this storage site. Staff was helpful and friendly.
Emanuel Linhares | Expérience généraleAll personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.
Nader Bigdeli | Expérience généraleStorage unit was very secure
MARTIN BELIAS | Expérience généraleGreat customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke
vera espinoza | Premières impressionsBe aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF
Arkadi Krainev | Expérience généraleFriendly staff, good service...
Robert Pivon | Premières impressionsThat team is awesome!! Almost as good as 707061!!!!
Dave Daniels | Premières impressionsStaff was professional...
Rahn Springer | Premières impressionsPerfect for my storage needs!
Brett Green | Expérience généraleThe only reason I stayed was because of SWEET DAVID. I reeaervrd a "first floor" unit (misleading "upper unit with dangerous ladder,") David kindly apologized and explained- took time to show me, etc.
Karen Yagi | Premières impressions.
Nelson Furtado | Premières impressionsGreat service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me
Philipp Covington | Expérience généraleLES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !
Gerard Takiguchi | RéservationMy experience at this location has been always the best Amon all the other locations at Fremont,ca
FATIMAH HUCKABAY | RéservationI would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.
cristopher jeremiah | Expérience généraleGreat service, they went up and beyond.
joaquin rosas | Expérience généraleVery Good, This was my second experience. I am happy with service at all locations, I have gone.
Jay Sorathia | RéservationI was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys
deborah shortino | Expérience généraleAll in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.
AL CAESAR | Expérience généraleI found the storage yard well maintained and staff helpful
Ruth soitor | Expérience généraleJustin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.
Ian Rembert | Expérience généraletook care of my needs
joseph groll | Expérience générale