Customer Reviews for U-Haul Moving & Storage of Great Falls West

4 403 évaluations

405 Central Ave W   Great Falls, MT 59404
(Just West of KFC)

(406) 761-1620

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(406) 761-1620

405 Central Ave W
Great Falls, MT 59404
(Just West of KFC)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Mimi Gearing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Ray 
Évaluation :
5

I did ask for a dolly and it wasn't in the trailer when we picked it up. But we ended up not needing it so it worked out okay.

christina oakden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaxon Henthorn 
Évaluation :
4

I have used this location for years, appreciate the location and convenience. On-line reservation system is easy to use.

James Weber 
Évaluation :
5

Nothing to improve the quality of customer service was outstanding. The gal who assisted me was very helpful,and very knowledgeable, and polite. Definitely worth checking into for all your moving needs.

Stephanie Hagnen-Branham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley McClellan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delain bowden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli Sanchez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Keller 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Horton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Voogd 
Évaluation :
5

My move went very easily and all employees were very helpful!

Jeanne Podry 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Horton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci roeder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Wolfslau 
Évaluation :
5

Everything was fine

Tim Voogd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM FILIPOWICZ 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Woodrow Hoffman 
Évaluation :
2

1st visit to rent the truck, there was a husky girl behind the counter not doing much while the other guy helped me. She belched really loud and chuckled about it. Both people were complaining about the computer system. Upon return to pick the truck up on Sunday they gave me keys and sent me to the wrong truck. I came back in and asked where the truck was I rented, both guys laughed and said it was over there…sorry. Also the truck I rented had bald rear tires. your staff might need some help on their customer service skills!

jason sherrard 
Évaluation :
5

The truck was clean, but it needed some maintenance. Overall, these guys took great care of me when I needed a truck on short notice. U-Haul should have a military dsicount.

Mark Merkling 
Évaluation :
5

Staff was attentive, knowledgeable, and very helpful. 👍

JOHN PITSENBERGER 
Évaluation :
2

I was told my truck was at 3/4 of a tank before I left the store. I noticed within a block and a half that it was at just over 1/4 of a tank. Turned around to have the gentleman that help me rent the truck have a look at the gauge and was hoping for some reassurance that I wasn't responsible for filling the extra 1/2 a tank. When I went back in to ask him to take a look. I was made to feel like it was an inconvenience to him and was asked I could take a picture(apparently pictures are time stamped and that was what (I) need to do) everything would be okay. I am the customer and am responsible for filling the tank back to where it is. How am I not to worry about spending extra money on something should never have been an issue.

robert smith 
Évaluation :
3

This was the 2nd time the actual fuel in the truck was a lot less than what was in the paperwork. I noticed but was already on my way and did not want to go back. I filled up what i have used but was charged for the rest anyway what i havent used. The first time the paperwork showed FULL, was only 1/4 in.

Jochen Schroeder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Shumaker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott Rapier 
Évaluation :
5

very friendly & prompt

Theda Shaulis 
Évaluation :
4

Nothing more. The staff was right on the job and I thought friendly and very helpful.

Mike Czech 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Shumaker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather Loudan 
Évaluation :
5

The service and representationvwas great and the employees were very friendly and helpful. Thankyou!

sean swartz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Lukens 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Shepherd 
Évaluation :
5

Great work.

elysse Brenner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherri Pallett 
Évaluation :
5

The employees were above and beyond helpful plus very friendly. The hours to access the storage are less than ideal

MARTIN GUSICK  |  Premières impressions 
Évaluation :
5

He was very respectful and helpful. I had let him know my experience and he helped me through the issues and provided me the right people to go to.

Jacob Neu 
Évaluation :
5

Johnny on the spot. Check in was friendly and quick

SHIRLEY ADCOCK 
Évaluation :
5

Rented from the location before.The personal have always be friendly and helpfull. I enjoy renting from this location.

Matthew Walker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayson Warner  |  Expérience générale 
Évaluation :
5

None, awesome and helpful guys.

Nick Henry 
Évaluation :
5

Service was outstanding! Darrell did a fantastic job getting me all set up.

Billy Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD RAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clyde armstrong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor Malone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli Sanchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Barnes 
Évaluation :
5

Perfect job completed as quoted .... friendly staff .... very pleased with the hitch ... pro instalation .... just exactly what I wanted ... thank you .... Tim Sack.

Tim Sack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah Johnson-beebe 
Évaluation :
5

More help on Saturdays

JAY LEWIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Robbins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawna Maestas 
Évaluation :
5

Make one ways out of california affordable.

James Woodend 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirk protsman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT KING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Carlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Roman 
Évaluation :
3

Staff would not allow for returns of bed covers that were new and in bags.

Heather Rice 
Évaluation :
1

Two young boys (20) were helpful at first , please keep in minde I pull fifth wheel and live in one so I know my truck and what is wrong with it and what is not, I reserved a car hauler , in great falls to pull a car back to hungry horse, I got there late and they were very understanding and I had stopped told them I'm going to have fluffy taco I'd be back , I get back about 4 pm ( they close at 5) I back up to car hauler I bought adapter and a ball hitch ( someone stole mine) we get hooked up and lights won't work on car hauler he sees that I'm stressing so say " look you agree the lights work I will let you take it and we're not responsible for it when you leave and he knows I've got to drive back to Hungry Horse at NIGHT! I get upset walk off scream n come back calm and say ok what about a car Dollie? Yeah I'm a 3 year wireing technician I know my equipment is fine it's your truck wireing harness , I explained I just pulled a fifth wheel had lights and power breaks and it worked fine nope it's yours not mine he explained. So I pull off of car hauler back up to Dollie next thing I know he had issues with his adapter I bought, he wiggles it boom lights! They have 3 other customers show up during this time and it's almost closing so he gets on computer and switches contracts and throws at me , I'm like so is Dollie cheaper than trailer? Nope he says there the same! Your good to go I'm so pumped up by his negativity I just wanted to get out of there didn't show us how to use the Dollie or anything? I make it safe thanks to a friend made sure my straps were good and car wouldn't come off , I made it that night get up take it in to very nice man Blaze in Columbia Falls Mt very understanding and try's to figure out what this young man did after long time on the phone he got me some money back because the hauler was more than Dollie ! Very good service in CF but the young man in great falls very rude and not helpful at all????

Corilee Lantz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Bond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Andrews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil Kempcke 
Évaluation :
5

I've had EXCELLENT service from the people at this store on multiple occasions. This time the store was understaffed and Chuck was stressed a bit.

Grant Grisak 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sierra Murray  |  Expérience générale 
Évaluation :
3

Met me at the door and not very friendly! Just expected me to know what to do! I had to ask the questions and what questions were asked of me, they were very short! I was not impressed at all and I hope that I never have to use them again!

Jana Young 
Évaluation :
3

Great service and the equipment was clean and fully operational.

CODY GIBSON 
Évaluation :
5

Nothing. They were professional & friendly.

Dorothy Bach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY GRAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene Betz 
Évaluation :
4

The trailer was dated. Maybe washing every now and then.

Raymond Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Herrera 
Évaluation :
1

W had the largest trailer on reserve. It had to be for that specific day as I had to be moved out of town. Then I got a call that they would only have the smaller one available because someone couldn't have the larger one back. This did not work for me at all. You did not offer the same size truck for the same price. Instead I had to make the small trailer work which it didn't. Luckily we had a pickup to put items in and then I had to pay a third driver to help haul more items, plus my car was stuffed full. This whole thing could have been avoided if you knew for certain that you will have what we need when we put it on reserve. I was told by the man that reserved it that they always find a way to get what we need. You didn't. Instead we had to make due with what we could. I hope I never have a repeat of this again should I move in the future.

Kimberly Beyale 
Évaluation :
4

The staff were great, very friendly and helpful. After I got to my destination, the back of the truck was all wet, not sure where that came from but it almost ruined the $39 tv box I purchased.

Bridget Swan 
Évaluation :
1

Check trailer thoroughly so I don't have to drive back from my destination to get a lock drilled off the trailer.

Dillon Ricketts 
Évaluation :
5

I called Uhaul for my reservation, and was ASSURED that I would get the truck that I was reserving - a pickup truck with an 8' bed at 49 cents per mile. I arrived to find out that the truck was not available and I had no options, except to get a box truck for 89 cents per mile. This is bad business and I'm beyond disappointed. This was a big difference in cost since I had to put many miles on this truck. I would not recommend Uhaul to anyone after this experience. They should have at least honored the price per mile for the vehicle that I was ASSURED I was getting. I asked if they would, and they refused. Does Uhaul even understand what a reservation is??

Gregory Bodenschatz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssah Staber- Shelman 
Évaluation :
5

Wonderful employees - everything was smooth and easy. Thank you!!!

David Kilian 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trent Moseley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda Harrison 
Évaluation :
5

Great team work here. Special a guy name Derek! Thanks so much guys!

Vivian Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asosi Ah Ping 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annemarie Pallisco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig madson 
Évaluation :
5

Was really good do the same

Brian Bonde 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john blank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsie Chery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI CASTELLANOS 
Évaluation :
5

Check-in app was great, but the process to start the check-in was unclear. Just the initial getting started, once I was in the process it was perfectly clear.

Jason Vogel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Gjerde 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAL ROBINSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ky-Myie Crawley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTA KEIPER 
Évaluation :
5

Derek was very helpful

Michael Williams 
Évaluation :
5

A1 service

Wesley Nutter 
Évaluation :
4

I didn't like that didn't have an extra set of key when my truck got stolen and I'm trying to tell them I need help to get my truck because someone stole my truck and they didn't have an extra key so I had to figure out how to go get my truck. All by myself, a single woman dressed in very beautiful clothes in the middle of the night to sneak my truck back because I cause they said didn't charge press charges on me that it was stolen. So next time, maybe you just have an extra key.

Katherine Cook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Midge 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie Reddog 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LES REDDOG 
Évaluation :
4

It was very busy could have used more help.

Jamie Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Williams  |  Expérience générale 
Évaluation :
5

Great service, Derrick was very flexible even though I was running late

Douglas Curl  |  Premières impressions 
Évaluation :
5

Everything that I needed was provided. Staff was exceptional.

Shonna Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Fleming  |  Premières impressions 
Évaluation :
5

The staff worked with me and were very professional.

asia perry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Murphy  |  Expérience générale 
Évaluation :
5

Staff was very friendly and very helpful.

Cheryl Perkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewel Beston  |  Online Move In 
Évaluation :
4

Need lights in the units…

Scott Clenney  |  Expérience générale 
Évaluation :
5

I have 3 storage sheds, and this is always the friendliest and most helpful of the three.

Chasity Deason  |  Expérience générale 
Évaluation :
4

The employees/Staff at the Great falls location were great. After the honorable experience in the Odessa office I had my mind made up I would never use U-Haul again, but the people in Great falls, MT changed my mind back. I do not see a rating low enough for the management in Odessa, TX on this form!

REX GIVENS  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD STELLFLUG  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah Thompson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Walker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Cogles  |  Premières impressions 
Évaluation :
5

Love it the workers are one in a million very kind and waited with respect on what i ask for keep up the good work you are high on my list everneed you will be there to ask for it. Thanks again

PAULINE LITTLEOWL  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sonya Jenny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dandy Gorzynski  |  Expérience générale 
Évaluation :
5

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Kevin Inman  |  Premières impressions 
Évaluation :
5

Great customer service!

Everan Gardea  |  Expérience générale 
Évaluation :
5

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Everan Gardea  |  Premières impressions 
Évaluation :
2

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Catherine Bodkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Orvis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie LaSalle  |  Expérience générale 
Évaluation :
5

Nothing more to add

Jay Cox  |  Expérience générale 
Évaluation :
4

Didn't know a free month of storage was available, turned out to be a blessing!

Carra Damon  |  Expérience générale 
Évaluation :
5

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Leslie Davis  |  Premières impressions 
Évaluation :
5

Excellent staff and GM, Mike.

John Dutzer  |  Expérience générale 
Évaluation :
5

Excellent service!! Very nice and helpful staff.

John Dutzer  |  Premières impressions 
Évaluation :
1

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Amanda Barrett  |  Expérience générale 
Évaluation :
5

Sam was very helpful and accommodating. Thank you.

Orin Robinson  |  Expérience générale 
Évaluation :
5

Service was excellent

JASON MAAS  |  Premières impressions 
Évaluation :
5

Very nice and helpful.

Peggy Bennett  |  Réservation 
Évaluation :
1

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Morris Jessop  |  Expérience générale 
Évaluation :
1

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Matthew Holbrook  |  Expérience générale 
Évaluation :
2

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Jennifer Peterson  |  Expérience générale 
Évaluation :
5

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Michael Lexes  |  Expérience générale 
Évaluation :
3

I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

Jennifer Peterson  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page