Windshield wasn't clean and had glue stuck on the glass. Service and customer service was great, thank you
Odalis T.Customer Reviews for U-Haul Moving & Storage of Hialeah
Testimonials From Recent Customers
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I got charged for two extra days that I didnt use the truck. I dropped off the truck the same day only 4 hours after renting it to a U-Haul employee that was at the door and asked "are you returning the truck?" and I said "yes im turning it back in" and the employee told me to just leave the keys inside the truck and they will check it back in for me. 2 days later I get a notification from my credit card company saying I got an additional charge on my credit card from U-Haul and an email from U-Haul saying that I turned the truck back in 2 days after I actually turned it in. Not happy at all.
Reinier P.The Service #1
WALTER P.Mantener la categoria
Isneldi V.Good attention
ANDRES B.Hialeah and clewiston locations, good customer service and good people. But I'm very disappointed with u haul corporations my brother rented same enclosed trailer, same day in Cape Coral FL and he paid $130 for the day, and I paid here in Hialeah $240 dollars. Not acceptable., Thank you.
Carlos V.I was trying to drop the truck in the area i move in and the guy in the uHaul told me that i was not able to leave the truck in there because it wasn't space for a truck of this size. So he gave me antoher location to drop the truck and when i went there. The person who spoke to me told that if i drop the truck in that location i would have to pay 238$ so, they also told me to call the traffic department to change the location and this traffic department couldn't help me with that. So i had to pay this amount and wasn't expecting that, im disappointed with this service for this reason
Adinson O.Good and fast customer service.
CARLOS A.Smoorh.and pleasant transaction.
Jose S.Alexander was very helpful. Great worker!
Randy C.Rente un equipo con ellos por un dÃa y me cobraron 2 dÃas adicionales por un mal trabajo de ellos, definitivamente no los recomiendo
Isael M.Very quick and convenient
Indira S.💯great
KEVIN S.Wanted to say it was very good
Sebastian A.Muchas felicidades gracias por ser tan profesionales
Raudel R.The people charge more gas Than the truck has that's unprofessional
Yanexis D.Excellent customer service and truck in good conditions
UBALDO P.second time i rent a trailer from this location. service and equipment were excellent!
Eugenio L.great customer service
GISELE A.Considero el servicio de muy alta calidad, por lo que no tengo señalamientos, y no necesita mejoras según mi opinión.
Carlos Manuel B.Amazing customer service
miriam G.I was helped by a tall girl- she was kind - understanding - polite and very professional She made sure everything was explained and had an excellent customer service The guys were not polite - There was one guy when I returned the car that got upset why someone called him to attend a customer- he said to his coworker angry “I'm studying - I got two jobs bro†and slammed the desk In conclusion: Make the girl a manger with a raise and hire a better male staff
Anjeza G.Sugerencia realizar mantenimiento a los camiones antes de entregarlo al cliente en mi caso el camión que rente tenÃa mal olor en la cabina de chofer, el parabrisas lleno de excremento de aves en el vidrio frente al chofer al cual me quitaba visibilidad para conducir el depósito del agua no tenÃa agua para lavar en limpia parabrisas y por último me toco hacerle mantenimiento al furgon, ya que la renta del camión fue para realizar la trasportación de unos muebles blancos de tela y el fogón estaba lleno de tierra
Jose P.Todo excelente
JORGE P.Excellent service will rent again and recommend, thank you
Lourdes V.Every thing it was very well
Ruben C.I was very pleased. Great service vehicle was up, ready and running. Just a small constructive criticism. Was left on hold in the phone for quite some time. Maybe a little improvement, but everything else was excellent. Employees are all kind and willing to help immediately. Truly recommend this location. Thanks so much to the U-Haul staff.
ARMANDO H.Buen trato y buen equipamiento
LUIS S.service the equipment. trailer brakes were inoperable.
Ismael P.I had a real bad experience
MARIBEL F. | Expérience généraleExcellent personnel. Congratulations
Lazaro P.Personal joven, amable y profesional!!!
MANUEL R.Muy rápida la atención y muy buenos gracias
Yoandy S.good service
Jorge A.They charge me 30 dollars extra for no reason
Diana R.When I received the truck it had 1/4 of gas and before I returned it I almost filled up the tank and did not receive the difference.
David L.The guy in the cashier is a jack as , not polite and hasn't manners
pedro E.Excellent service.
Curtis G.Excellent service!
Frank A. C.Awesome job and very cheap... I love it!!! Coming back again
Jairo V.I recommend this location 100 % they are super friendly there, and take care of me from the first moment I walk in the store
Juan M.Appliance dolly not available when I arrived. I had reserved it on-line. Blankets bag had 5 count and not 6 count.
Sergio I.My truck had a fly tire when I arrived but Jordan gave another vehicle, overall it was a good experience.
Eric C.Good boys working here
ANDRES B.Buena atencion y rapido lo unico q tienen q ampliar el parque
JORGE G.They forgot the additional equipment that I paid for. And the pricing was confusing and not clear
Joel C.I will not recommend this company to anyone, is extremely expensive.
Luis C.Good boys working here👍
ANDRES B.Contestar el teléfono
LUIS G.Big miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e. | Expérience généraleThe girl that help ed was very polite
Zoila A. | Premières impressionsExcelente servicio
WILMARY F. | Expérience généraleMy storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r. | Expérience généraleEverything was great… Had that unit for 15 years I relocated and needed something closer to home.
GERMAN B. | Expérience généraleExelente atención muy eficiente las multisoluciones
DEIVIS R. | Premières impressionsEl personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S. | Expérience généraleMe gusto Mucho por eso me quede mucho tiempo
Ramon R. | Expérience généralecouple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c. | Expérience généraleEstán cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F. | Premières impressionsMuy buena
MARLENE C. | Premières impressionsRoaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R. | Expérience généraleGreat service at this location.
Miguel C. | Premières impressionsAdel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V. | Premières impressionsTodas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S. | Expérience généraleExcelente personal buen servicio Inglés & Español
Christian R. | Expérience généraleEl americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C. | Premières impressionsEverything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A. | Expérience généraleAmazing service
Laura D. | Expérience généraleTodos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !
Fe Yodales F. | Premières impressionsGracias la atencoin muy profecional
IRISLEIDY M. | Premières impressionsThe unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.
LUIS F. | Expérience généraleMe atendieron muy bien y rapido. Estoy muy agradecido
jorge l. | Expérience généraleWas very pleased with everything !
BRYANT G. | Expérience généraleI recommended to everyone , very clean , good services 🥰
Javier G. | Expérience généraleExcellent customer service. Very clean. Nice people.
pedro C. | Premières impressionsI stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY G. | Expérience généraleMerci.
EIREN R. | Expérience généraleMr Mambuca I can’t thank him enough for his help and kind words
Carmella L. | Expérience généraleJose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G. | Expérience généraleMy auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M. | Expérience généraleAdela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M. | Premières impressionsThey took well care of my needs
Ramiro R. | Premières impressionsComputer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia Plena L. | Premières impressionsgreat service
YANET M. | Expérience généraleGracias por tu ayuda Carla!!
Claudia P. | Premières impressionsExcelente trabajo Carla!! Muchas gracias
Claudia P. | Expérience généraleNa
Claudia P. | Premières impressionsS.O.
CARMEN C. | Expérience généraleThank you for your help
Elizabeth G. | Expérience généraleMerci
Farid E E. | Premières impressionsWell served facility
Farid E E. | Expérience généraleI had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c. | Expérience généraleThe service from the staff was poor and staff didn't deliver factual information. There's no 24 hour service which is really a inconvenience
Tyeshia D. | Expérience généraleContracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H. | Premières impressionsJose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v. | Premières impressionsVery clean, secure, easy access and a very friendly and helpful staff.
Michael R. | RéservationCarla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
ERROL W. | Expérience généraleN/a
Lissette A. | Expérience généraleVery pleasant people
Maritza T. | Expérience généraleUhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R. | Expérience généraleGreat service.
Miguel C. | Expérience généraleUhaul is an excellent storage facility
Guillermo E. | Expérience généraleStaff was nice and very helpful
Queen S. | Expérience généraleThanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
pablo c. | Expérience généraleGOOD SERVICES, KIND AND EDUCATED PEOPLE
BERFRAN W. | Expérience générale