Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

4 757 évaluations

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Birkey 
Évaluation :
5

The service team at the counter was professional and friendly. Great service provided.

michaela aldridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Urzendoski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duawayne Doty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis ridnour 
Évaluation :
5

GREAT HELP!!!!!!!!

Bob Vaughn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquie Polston  |  Expérience générale 
Évaluation :
5

Nothing needed! All employees were pleasant, courteous & helpful !

galen grevengeod 
Évaluation :
5

Great staff

Bryce Hopp 
Évaluation :
4

The truck had a horrible smell to it when we picked it up, we ended up cleaning the whole inside of the truck/seats and adding air fresheners. After that it made a huge difference.

Michael Mittan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audra Swapp 
Évaluation :
5

The truck was not properly cleaned. There was coffee stains and some other stains all over the steering wheel as well as foot prints on the passenger side dash board but other than that, I needed the truck for only an hour to haul a large purchase and was able to do it super fast! Thank ya'll so much!

Destinee Gardner 
Évaluation :
4

Fast and friendly service, returning the trailer was amazing, I didn’t even have to get out of my truck !

JASON BLUM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold KEAN 
Évaluation :
5

They do an amazing job and are so helpful! Such a friendly and helpful staff.

Daniel Kinney 
Évaluation :
5

I love working with uhaul but I wish the rate or price was little better if you use it for less than 4 hours I used it for 1 hour they should have a reburment price for half the price or so. Thanks

Matt Vos 
Évaluation :
3

I have contacted a lawyer about the issue with Michael and my unit being auctioned yesterday.

Cheryll Rolfe  |  Expérience générale 
Évaluation :
3

I have to say returning it was very confusing. Should be made more convient.

tammie Meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Scharnhorst 
Évaluation :
5

Very friendly and helpful people! Will be back!!

Sherrill Morrison 
Évaluation :
3

Picking up the equipment was okay. The employees were friendly, but the one who hooked up the unit did not listen to my concerns about a light on the trailer not working, blowing off my comment with 'it's just a dummy light'. If so, then why was the twin if this light active? Dropping off the equipment was painless, too. Just rolled up under the canopy, disconnected the unit, then head on our way. Unfortunately, offloading the trailer into my storage unit at the Council Bluffs location ended in us almost getting trapped behind the gate. Apparently, your clerk closed the access gate mire than 10 minutes before the business closed without making sure the lot was empty first. I tried calling the store, but no one answered. Again, this was before the stores closing hour of 1900. Fortunately, the employee responsible for hooking up rental equipment was outside doing just that, so I was able to get his attention and get let out. Annoyingly, he tried telling us that access to the storage units was limited to business hours. I already knew that and our departure was at 1850.

William Schofield 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT FINCH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER DAGGETT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Porche 
Évaluation :
5

The moving company really did a great job. I was very happy with their work.

Sarah beckman 
Évaluation :
5

Great friendly service.

RONALD HILL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Pierson 
Évaluation :
5

The staff at this location were absolutely amazing. Super friendly and helpful. Thank you for all you guys do.

TINA TUPPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Wilson 
Évaluation :
5

Mallory (I think that's her name) was friendly, helpful and hard-working. I really appreciated her bright attitude and helpful advice to an old guy (me!) who hadn't rented anything in a long time! Bless her heart!

MICHEAL HARVY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary shannon  |  Online Move In 
Évaluation :
5

Je

ashley campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Hoden 
Évaluation :
5

Excellent customer service

Craig Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR RODRIGUEZ URIBE 
Évaluation :
5

The woman that helped me was great.

Bob Vaughn 
Évaluation :
5

The general manager was amazing. She was very courteous, charismatic and accommodating. The equipment was dirty though.

Chris Duff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID OVERHOLTZER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason mass 
Évaluation :
5

The pre-check-in option makes this process so easy. I was in to pick up and drove away in about 5 minutes. Same with the dropoff. In 5 minutes I was back in my car and driving home. rates are reasonable as well.

Gary Shudak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy herr 
Évaluation :
5

They were very helpful and nice. Pleasant experience.

Jeff Franks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric Hempel 
Évaluation :
5

I ended up in the hospital for a few days and tryed to get a hold of them on the day it had to be back.and it was difficult to talk to someone so i had to try tge chat thing the next morning the day after that a lady called me said they were gonna call it in stolen i was in the hospital the day before they charged be 498 dollars and said I had till before 330 to have it back mind you I just got outta the hospital for a minor stroke they told me it was 19,99 a day plus milage i added it all up and it wasnt 498.

tanya collins 
Évaluation :
5

The kind and passionate service I received from Mallory was more then I could have imagined. She made my transition so much easier on me. So MALLORY AGAIN THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE.

SANDREA HANZLIK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

collin buus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON BEUKELMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY BRUGGER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cordero Santacruz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Hartnett 
Évaluation :
2

I asked for 68144 and got Council Bluffs. Buy a map

Collin Moriarty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brody Wheeler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri Tull 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY BRUGGER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Hutchison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mychal Marasco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett Gunn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Williamson 
Évaluation :
5

Great friendly service and helpful with connecting and disconnecting equipment!!

Brandon Benson 
Évaluation :
5

Always do a great job!

Daniel Kinney 
Évaluation :
5

Very friendly staff, quick service

Tiffany Meckna 
Évaluation :
5

The staff is always polite and helpful. Always a nice chat.

Rubin Ramirez  |  Premières impressions 
Évaluation :
2

Staff was very unprofessional, then we brought back our equipment the same day and we got charged for 2 extra days. Thankfully we are getting it refunded but not a pleasant experience.

Lenny Skaanning 
Évaluation :
1

The manager, I think her name is Ms. Carver, at location 721 32nd Ave Council Bluffs, IA was rude on numerous occasions. On the phone and in person. She is the reason I moved my stuff out of there. All the other staff was very nice and helpful.

Angela Pursell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jakob Kai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYLE ROSE 
Évaluation :
3

first of all i was suppose to get a phone call between5 and 6 pm no phone call . next no heat for over 6 hr. the heater blowout cold air. it rain the wiper where not the best. did bother to show me the inside of cab to be sure i new where everything was

Terry Bosley 
Évaluation :
5

Great customer service. Will recommend to friends!

katharine Kelly  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert stout 
Évaluation :
3

I was harassed to get a return time and day in, yet despite 4 days being included in price and returning it in under 2, I was not given half of my money back. If this is a policy the company protects, then they are more selfish and inconsiderate than expected. Do not push your customers to get a return time in if their is no incentive or logical reasoning to me hindering and rushing myself in the moving process. Despite this the employee and location was quick, no questions asked. I drove up to returns, they came and took it, and I was politely sent off. However, I was asked over an hour later to complete check in, despite already dropping off the trailer. There seems to be a lackluster push towards completing paperwork and check ins across both locations I went to, although they are multiple states across from each other.

Jordan Davis 
Évaluation :
5

Very helpful and respectful

Denis Hiemenz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Vondrak 
Évaluation :
5

Friendly Staff!!

Duell Sullivan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin Gardner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katharine Sitton  |  Premières impressions 
Évaluation :
2

I am not very happy that I got a call the day before I was suppose to pick up the truck in Harlan, IA and was told Harlan didn't have a truck for me there. Is it not your responsibility to have a truck there since I put the request in about 3 weeks ago? I am not sure I was compensated enough for the trouble and how far out of the way it was to pick up the truck in Council Bluffs instead of Harlan. Council bluffs is 40 mile where as Harlan was only like 12 miles from Avoca where I moved from to Council Bluffs. So instead of 52 miles I went 90 miles. It was inconvenient to say the least.

Heidi Hill 
Évaluation :
3

Doing the contract prior to hooking up the trailer, then changing it in the system after I've left, means the paperwork I have if I get pulled over is not valid. Additionally, as a former U-Haul employee I can saw with certainty, no location should ever have only 1 employee on the clock at any one time. Having 1 employee opens you up to liability if they get hurt and there's no one there to even call for help. It also leaves your store, and cash drawers unattended with the CSR is in the lot pulling a truck, checking one in, hooking up a trailer, etc. And I can't imagine trying to install a hitch or fix wiring, with only 1 employee.

ben ossman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin Connell 
Évaluation :
2

They used no pads and many many things were ruined or scratched. They were late, and only used 5 of the 6 containers. We would never have used them. Would never use them again and they should not have been recommended to us. To anyone.

Jean Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON HOLMAN 
Évaluation :
5

Loved the staff they were so welcoming. Definitely will use again in the future! Merry Christmas!!!

kelly wegner  |  Expérience générale 
Évaluation :
4

Well a lot of times the inside of enclosed trailers floors are in need of a good power washer once over. The bottoms of everything gets pretty gross which then gets transferred to the carpet or floors of the house. I could go on…… but. Floors are the worst part by far!!

Stuart Borcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Goss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Knight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam Pester 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard Ham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Osborne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake Miller 
Évaluation :
5

This particular location is excellent. The staff was accommodating and friendly, and the equipment was clean and well maintained. This is different than my experience with U-Haul 20+ years ago. Keep up the good work. We will come back tio this store if the need may arise in the future!

Drue Powers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William McGinn 
Évaluation :
5

Put size of box first and mom’s attic as a separate size!

David Mowery 
Évaluation :
5

Nothing everything was great

Debra Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Culp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy McBride 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine Albers 
Évaluation :
5

Tina was fantastic!

Kara Smolinski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james conway  |  Expérience générale 
Évaluation :
5

I signed a contract for a Pick-Up truck with U haul on 11/05 and returned it on 11/07 after closing. When I signed the rental agreement the agent told me that the paperwork he gave me should be to the truck I wanted so I just took him at his word. I didn't physically do the check out report on the vehicle I just him for his word. When I returned the truck I realized I had the paper work to another truck. I wrote down all the information for the vehicle I had and first thing the next morning I called our Manawa location in Council Bluffs, Iowa and spoke with the GM Mallory Carver, who assured me that they figured it out and everything was transfered to the right vehicle and it was okay. Thanks Mallory for taking care of your customers, you've gone above and beyond for me!

Tina Ramsay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant Welch  |  Expérience générale 
Évaluation :
3

I paid 216$ for a 26 foot truck with a steering wheel that was 30 degrees off center driving down the road, and a crazy vibration in the steering wheel on the highway. It's by far the worst experience I've had yet with a rental.

Jacob Swanson 
Évaluation :
5

The only thing was when dropping off the lady working the front desk was rude and wouldn't put down her phone. The lady there when we picked up the uhaul great customer service great attitude and willing to help.

Randi Fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurbie smelser  |  Expérience générale 
Évaluation :
5

Service was fast and professional. The GM there was awesome!

Matt Jaeckel 
Évaluation :
5

Nothing, they always do an amazing process.

Daniel Kinney 
Évaluation :
5

The staff at the location were great, friendly, well organized and ready to assist as needed. The girls there were fantastic and made the experience wonderful.

Alysha Ronk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamila Faust 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS RIGGS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nate schnee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Hays 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John case 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer mason  |  Premières impressions 
Évaluation :
5

Best costumer experience I have had in the past 20 years. Excellent staff and as busy as they were got me in and out in no time at all. they should be rewarded for their excellent customer service. Anthony Juarez 712-526-2110

Anthony Juarez 
Évaluation :
5

The customer service here is excellent! They were very helpful.

DENNIS MCINROY 
Évaluation :
3

The one guy is about the most unfriendliest guy I've ever ran across. I don't think he likes his job at all. He has issues and needs some training possibly. FOR REAL!

Stuart Borcher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laci MULLEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josefina Herrera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Stephens  |  Premières impressions 
Évaluation :
5

Great experience. Seemed understaffed however the team there did an amazing job helping everyone.

Francis Perfect 
Évaluation :
5

Only 1 person working that day. If I was a manage at this store, I would've informed this person job well done. I bought him lunch on Sat. RIch

richard harger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi King  |  Online Move In 
Évaluation :
1

Everything was very nice well taken care of and everybody was very nice and I will recommend it and I may use it again thank you so much

Barbara Paulson  |  Expérience générale 
Évaluation :
5

The constant increases in rent was an inconvenience !

Barbara Ramos  |  Expérience générale 
Évaluation :
5

It was easy to obtain this storage unit! Which was perfect for me at the time I needed it. Everything was ready to go. I had a situation where I was charged the first month, even though it was supposed to be free. I called and the staff took care of it immediately and made it right. Everything was effortless renting through them. The unit was clean, secure, and the staff was running it efficiently.

Sarah Porter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Whittredge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeri Shoemaker  |  Expérience générale 
Évaluation :
5

Fast friendly staff and great equipment.

Grant Welch  |  Premières impressions 
Évaluation :
5

My only complaint was the price every month. I found that to be the ONLY reason I wouldn't recommend UHaul. Otherwise I'd absolutely recommend.

JESSICA ROWELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan Simpson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharla Posey  |  Premières impressions 
Évaluation :
5

Uhaul came through for us when we needed immediate help. We had not planned on needing anything from Uhaul so we had no reservations. Not only did they go above and beyond for a trailer last minute but they also gave us a storage unit free of charge for the first month. When we got to the unit it was to small. So once again Uhaul came through last minute and got us a bigger unit. I would  % recommend U-haul.  P.S. Pensky wanted over $1 000 for the same thing that Uhaul got us for $127.00. Just saying.

Vonda Bowman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Gordon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin Johnson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy Botzet  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin Johnson  |  Premières impressions 
Évaluation :
5

The staff there was great and very helpful. U-Haul as an overall company, Sucks! I will never ever even consider using U-Haul in the future. On Apr 27th we needed to check out of a hotel and had acquired a good bit of stuff and needed a truck to move everything. First I had enough money for the truck and the mileage but not the deposit that was being required... A friend ended up helping me out with money for the deposit so I went back and started the process of renting the truck. Toward the end of the process I was told that I had to call this number to clear something up before they could rent the truck to me. I ran into this once before about 2 months prior, which I cleared up within 10 minutes and rented the truck and was on my way. I have rented three or four trucks since then so I was a little confused as to why I was having to go through this process again but nonetheless I called and come to find out that U-Haul just decided not to do business with me anymore. Would not tell me why even though I asked repeatedly and frankly I feel that I deserve some kind of explanation, because I have rented several several trucks from U-Haul and two storage units. After getting nowhere with the representative, I rented a truck from Penske picked up my stuff at the hotel and immediately went back across the road to U-Haul and emptied out one of my storage units! Next week I will empty out the other storage unit and I will never use U-Haul ever again and I will make sure I tell my company and all my friends not to use U-Haul for their storage or transportation needs! The stress level that y'all put me and my wife through was unexcusable and I will be reporting you with negative remarks to Better Business Bureau. Kavin Cannon Kavin.Cannon@yahoo.com 531-270-9520

KAVIN CANNON  |  Expérience générale 
Évaluation :
3

Well What I paid and all the time I've been there. I could have bought a storage unit for my own

JON HEDRICK  |  Premières impressions 
Évaluation :
5

Customer service was great and fast the employee that help us help another customer at the same time that was impressive.

Jennifer Blanchard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina McDonald  |  Premières impressions 
Évaluation :
5

The staff at this location are always fantastic. I have had the need to utilize them on many occasions for both personal and work, and each time they are kind, courteous, and professional.

DALE NYSETVOLD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDA BERRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne Torchia  |  Expérience générale 
Évaluation :
5

Our storage unit was not clean after the previous renter but we just set the items outside the door

John Walrath  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Rolenc  |  Expérience générale 
Évaluation :
5

Malory was amazing to work with. She was so helpful and made our experience amazing. Thank you again Malory for all your help

Leslie Foster  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Teresa Bowman  |  Expérience générale 
Évaluation :
4

The cealing had a hole in, some water leak on some of our totes.

Floyd Allen  |  Expérience générale 
Évaluation :
5

Great people fast service, knowledge

Floyd Allen  |  Premières impressions 
Évaluation :
5

I'm one satisfied customer I must say. The staff you have at the Council Bluffs IA location is amazing. I have rented U-Hauls in the pass but never had the level of customer service I had at that location. I rented a storage unit as well as a U-Haul truck and they were very helpful Ashley for one is the best Davonte and Robert was very helpful and patient with me. They all deserve something from the company for the level of customer service they all gave me and it was every single time I went in there they all was very busy with others but would still help me out. I never do reviews but I had to gave credit were credit was do. Sema M.

sema moore  |  Expérience générale 
Évaluation :
3

Better maintenance to the units, door seal need replaced, dirty floor More accurate sizes of the units including door opening size. If you want an excellent rating, you have to make your self an EXCELLENT facility!

Nicholas Rolenc  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Scott Metcalf  |  Premières impressions 
Évaluation :
5

After a very long, four days of traveling from Miami to Omaha, Brian at the front, met us with a smile, professionalism, and a refreshingly cordial attitude. We had substantial issues with the Miami crew and Brian helped and corrected those errors. We were genuinely grateful for his assistance. We also had need to interact with several other staff members at this location, each of which were professional and helpful. Thank you for such a wonderful service after a very long moving process.

DALE NYSETVOLD  |  Premières impressions 
Évaluation :
5

Everyone was incredible! Everything that could go wrong on my move did and U-Haul at Manawa worked with me .. from giving me an extra day at a low rate on my rental .. to helping me with a storage unit. I could never express my appreciation! Thank you!!

mary young  |  Premières impressions 
Évaluation :
5

It was okay ok 💯💯💯💯

Kevin lyons  |  Online Move In 
Évaluation :
5

Easy storage. They offer repurposed truck beds as storage units without temperature control. Only difficulty is the lock at the bottom, which is difficult to reach/unlock (because it was previously elevated as a truck bed).

SARAH ALSTON  |  Expérience générale 
Évaluation :
5

Conveniently rented online and moved out online really no interaction with staff

Dennis Armstrong  |  Expérience générale 
Évaluation :
1

No credit for unused time with the storage unit

Duncan Moore  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron Burney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reni RODRIGUEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eugene branch  |  Premières impressions 
Évaluation :
5

The staff was very prompt in helping me with my issue.

Kevin Schupp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL GUTIERREZ  |  Premières impressions 
Évaluation :
4

It was a pain using the clicker for getting into the storage units. The 10 o'clock end time is crazy when you are moving and may not be able to get everything out.

Paul Bissen  |  Expérience générale 
Évaluation :
5

The staff at this location have always been very helpful when we know moving can be stress ful these employees do their absolute best to help take care of us

Brenda Aldrich  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Owens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY SHINN  |  Expérience générale 
Évaluation :
2

1. The gate remote never worked when we went after hours to access the unit. We'd always have to go back during business hours to get a new remote. 2. One time we showed up and the staff had put a lock on the unit indicating it was ready for another tenant. I had to go to the store and they had to come out and unlock it. 3. With any of these occurrences it seemed like it would take way to long to resolve whatever issue was at hand. It would usually take them 15 min to figure out a solution.

Zachary Noack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Isaacman  |  Expérience générale 
Évaluation :
1

They don’t report that I live that unit and then try to charge me for another month payment

Ramon MPerez  |  Expérience générale 
Évaluation :
4

Overall they've always been fair and nice people with helping. However; I feel the prices on storage are a little much!

Pam Piazza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY SHINN  |  Premières impressions 
Évaluation :
5

The staff made things right when the computers screw up. Thank you, Taylor Cavanaugh, for your help.

John Hagerman  |  Expérience générale 
Évaluation :
5

Did not cancel moved into a bigger unit still with U-Haul just system act up

Joseph Medeiros  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MEYER  |  Expérience générale 
Évaluation :
4

The only problem I had was that I was supposed to have 24-hour access and I came there one night at 10:15 and the gate would not open. This was why I obtained storage elsewhere. Also, the required padlock was very difficult to unlock. It took several minutes of struggle every time I tried to open it. I was able to rent a garage that is literally six times the size of my Uhaul unit, for $18 less a month. My Uhaul unit was way overpriced for its size. The location and layout of the facility was very convenient, and your staff was friendly and helpful.

Deanna Burkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH ALSTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Rowey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Blank  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri klindt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Bles  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jeffrey key  |  Expérience générale 
Évaluation :
5

Guy that helped me was super helpful!!

gage griffeth  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDICE BREWER  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER WHALEY  |  Premières impressions 
Évaluation :
4

The only thing that was upsetting to me was. Because my storage door had issues and I'm a diabetic and became over heated in the wait time for office to fix it. Hoping I'll be able to get in it ok.

Pam Piazza  |  Premières impressions 
Évaluation :
5

Thanks

Jeff Olson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reni RODRIGUEZ  |  Premières impressions 
Évaluation :
4

I work nights & there fore sleep during the day. I would like later access. The world doesn't revolve around my schedule though. It's all good.

David Christensen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Lockerby  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diane deputy  |  Premières impressions 
Évaluation :
5

Gracias a louis (Luis ) que me asistió en todo momento un excelente servicio al cliente

NORMA KADAVY  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zachary Martin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reba Rakstad  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oathie Robinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Key  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Key  |  Premières impressions 
Évaluation :
3

The only thing that was gross was the used Condom that I found. I appreciate that you looked at the cameras to see who likely shoved it in the unit. You all were helpful and great to work with.

Natalie Erdahl  |  Expérience générale 
Évaluation :
5

My belongings are kept safe and the gated entry love it

MATTEW OLLIE  |  Expérience générale 
Évaluation :
5

The restrooms were extremely clean. Very friendly staff.

Chuck Wood  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Keyser  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christy giles  |  Expérience générale 
Évaluation :
5

The lady who helped me was and always has been so helpful and always jumped on any thing I needed without hesitation. Always listened to any thing I needed and without hesitation always helped and with out time passing by or having me come back or call back, she's always fixed or resolved any issue immediately." My storage and belongings were equally as important to her as much as they are to me. " It's how she always handled it. U-Haul manawa is def. A great place that's definitely all for the customer and lending a helpful hand. Thank you guys... I'd recommend Uhaul manawa to anyone needing a safe secure place to store your life. Worry free Very secure Very convenient Location is perfect !!

Amanda Culwell  |  Expérience générale 
Évaluation :
5

I still have a big storage with you & im very satisfied with the storage I will always be doing my business there

Kimberly Putnam  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Erdahl  |  Premières impressions 
Évaluation :
2

The cost of the unit and the lack of cleanliness would be why I would not recommend this facility.

martina hendrix  |  Expérience générale 
Évaluation :
5

Excellent service as well as exceptional customer service. Best experience I've had to date.

Sarah Allen  |  Expérience générale 
Évaluation :
5

Everything was perfect, from checking in for my truck and unit to returning everything was super nice and easy.

Devin Oneal  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAYLEY MILLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalala Liufau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob durand  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha Way  |  Premières impressions 
Évaluation :
3

The gate was open or broken most of the time. I was paying extra 10 dollars a month for a key to have access after hours and it was broke most of the time. They should of took that 10 dollars off my account knowing that the gate was broke The card reader really never worked. The staff was always very helpful and polite. I didn't like the fact that almost ever 6 months my rent would go up because uhaul did work to the property I shouldn't have to pay for uhaul to upgrade their property. I was there 6 years if anything I should of got some kind of discount.. One of the main reasons I got all my stuff out is because the cost always going up and I couldn't even get a discount when I rented a truck.

Emily Anderson  |  Expérience générale 
Évaluation :
5

Friendly staff was helpful, and despite a skin condition i have that normally garners negative reactions from many staff members elsewhere, here i was never treated less than any other customers. Even when i broke a key off in my lock, the staff was helpful and friendly for/to me. Definitely suggest this over all other storage options in council bluffs. Alsothe first month rent free after renting a uhaul truck was immensely helpful and a wonderful option i hope stays part of the business model.

Cory Kezerle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Schmidt  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kalala Liufau  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Powell  |  Expérience générale 
Évaluation :
5

Manager is amazing. Very helpful.

Kristen Gonzalez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candace white  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Mcquin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Hobbs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Transitions by Craftsmen (windt)  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff cook  |  Premières impressions 
Évaluation :
5

Always very satisfied with the service i receive from the uhaul company in manawa. They have helped me out and are very friendly and helpful.

TANYA MILLER  |  Expérience générale 
Évaluation :
5

Nice and clean and good to see it open 24 hr

Marvin Braun  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Nice  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara FIelds  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Schmidt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael White  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Annin  |  Online Move In 
Évaluation :
4

The young lady was very friendly and extremely polite.

bernadette walker  |  Premières impressions 
Évaluation :
5

Always had great and friendly service here.

Scott Moore  |  Expérience générale 
Évaluation :
4

Overall we had a good experience. While our contents got extremely dusty while in storage, when we closed out the unit and discussed this with the manager she was quite understanding about this and the other minor issues we had experienced and went above and beyond to correct the issue.

SCOTT JUNDT  |  Expérience générale 
Évaluation :
5

Kaylin and the other employees were pleasant and helpful.

Kenneth McQuinn  |  Premières impressions 
Évaluation :
2

We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.

Aaron Kephart  |  Online Move In 
Évaluation :
5

The staff and the management are very knowledgable, helpful, and friendly on every visit. I most definitely would and will recommend UHaul to friend

James Reninger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth caulder  |  Premières impressions 
Évaluation :
5

The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I'd recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!

Trevor Martin  |  Expérience générale 
Évaluation :
5

I rate the manager's performance at 125 %. Staff is friendly too.

Andy Boell  |  Expérience générale 
Évaluation :
5

The access code is inside the sliding gate?

Kirk Kay  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL Clark  |  Expérience générale 
Évaluation :
5

I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I'll definitely go to this location.

Amanda Breitkreutz  |  Expérience générale 
Évaluation :
5

Great staff! Efficient and courteous as can be.

Sean Flanagan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK AHRENDS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUAINE MCDOWELL  |  Premières impressions 
Évaluation :
5

Thank you and I will definitely recommend people to you

Sylvia Navarrete  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becky Williams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Albertson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Heininger  |  Expérience générale 
Évaluation :
5

If I or anyone I know need a storage unit or a truck I would highly recommend this facility

brad voichahoske  |  Expérience générale 
Évaluation :
5

Robert was very good to work with and very helpful

brad voichahoske  |  Premières impressions 
Évaluation :
5

Robert was very helpful in making the selection on the right sized unit to rent.

Richard Heininger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren OVen  |  Expérience générale 
Évaluation :
4

Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.

Krystal Franks  |  Expérience générale 
Évaluation :
5

They were very helpful and everything went smoothly.

TJ Thomsen  |  Premières impressions 
Évaluation :
5

Extremely helpful in getting me on the road. Above & beyond accommodating!

Virginia Pertgen  |  Expérience générale 
Évaluation :
5

Above & beyond helpful. Robert & friends were super!

Virginia Pertgen  |  Premières impressions 
Évaluation :
1

Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.

Melissa Chapman  |  Premières impressions 
Évaluation :
5

Serve was excellent. Facilities are well maintained.

Tiffany Conley  |  Premières impressions 
Évaluation :
5

All locators I used were extremely helpful and cooperative!

Elizabeth Bozeman  |  Expérience générale 
Évaluation :
5

Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.

Mike White  |  Expérience générale 
Évaluation :
4

Uhaul staff and equipment is always in hreat condition with me

LINDA COTTON  |  Expérience générale 
Évaluation :
4

Robert was great. He was literally running the show as others worked the desk at check out. Very efficient

stephen nelson  |  Expérience générale 
Évaluation :
5

The manager made my experience the quickest & easiest I've ever had with U-Haul!

SHERRI STITES  |  Expérience générale 
Évaluation :
5

Very pleasant staff easy to work with and met all my needs.

kelly wegner  |  Premières impressions 
Évaluation :
5

Robert was so helpful and nice! So was the guy in DM -

Gail Stpierre-Piper  |  Expérience générale 
Évaluation :
5

Awesome place!

STEPHANIE Nelson  |  Expérience générale 
Évaluation :
4

very convenient

Jack Jackson  |  Expérience générale 
Évaluation :
5

The storage unit was easy to find, had plenty of space and was clean.

Augusta Curry  |  Premières impressions 
Évaluation :
5

Outstanding customer service. All employees were professional and helpful.

Randy Morrissette  |  Expérience générale 
Évaluation :
5

Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!

Jeanette Segale  |  Expérience générale 
Évaluation :
5

Very helpful!

Gail Stpierre-Piper  |  Premières impressions 
Évaluation :
5

Mr Danner was super awesome and helpful!

Gail Piper  |  Premières impressions 
Évaluation :
5

Good people

Patrick Mckiver  |  Expérience générale 
Évaluation :
5

Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! Merci.

Jeanette Segale  |  Premières impressions 
Évaluation :
5

Great service from start to finish.

jerry crump  |  Premières impressions 
Évaluation :
5

Great location with excellent staff.

Michael Brooks Jr  |  Expérience générale 
Évaluation :
5

Good customer services

Juan Lerma  |  Premières impressions 
Évaluation :
5

Very professional, smiled great customer service

Mindy Mckern  |  Premières impressions 
Évaluation :
4

He was a new employee but was knowledgeable and helpful.

Freddy Howell  |  Premières impressions 
Évaluation :
5

Good people

Ray Brizendine  |  Expérience générale 
Évaluation :
5

The staff at the Council Bluffs' office were super helpful and friendly! Je les recommande fortement!

kirk Campbell  |  Premières impressions 
Évaluation :
5

Thanks for delivering I-Pod a week early!

betty thompson  |  Expérience générale 
Évaluation :
5

Best in area hands down

Dane Bell  |  Expérience générale 
Évaluation :
5

Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.

Josh Cook  |  Expérience générale 
Évaluation :
5

I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u box

Sam Renshaw  |  Expérience générale 
Évaluation :
3

There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.

STEVEN CHAPMAN  |  Expérience générale 
Évaluation :
1

When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and $216. I'm A single mom i can't afford this crap!! Very

carrita shumski  |  Expérience générale 
Évaluation :
5

These people here have been great to me help me out a lot I'll continue to do business with them

Ray Brizendine  |  Réservation 
Évaluation :
5

Excellent service including pick up when done

ronald Linda bergeron  |  Expérience générale 
Évaluation :
3

Did have a problem paying over the phone. Employee said payment went through when it didn't.

Adrian Shogren  |  Expérience générale 
Évaluation :
1

This email is not Justin t. Quit emailing me bills.

Adam Couch  |  Expérience générale 
Évaluation :
4

Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.

rick sanders  |  Expérience générale 
Évaluation :
4

During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.

sherlene eicher  |  Expérience générale 
Évaluation :
4

UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnx

david johnson  |  Expérience générale 
Évaluation :
5

Great Experience

JOEL DEPAUW  |  Expérience générale 
Évaluation :
3

Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.

FRED LOPEZ  |  Expérience générale 
Évaluation :
5

The girls working were great very friendly

BRENDA COZAD  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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