Nice staff !!
Kimberly LCustomer Reviews for U-Haul Moving & Storage of Inkster
Testimonials From Recent Customers
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The first month free are all the stores units really help people out also the young man and lady who helped me was very friendly and very helpful at this location
iesha a | Expérience généraleTruck was ready upon arrival...check in was nice and easy....but they stated the u haul had a 1/4 tank of gas which it DID NOT . I RAN OUTTA HAS JUST BARELY OUT OF THE PARKING LOT. Yes they come give me gas and followed me to nearest gas station but it was half hour wait for them to arrive with gas. Then after we started the truck the trucks suspension was horrible like driving a boat on choppy waters. Not a good experience.
Heidi Plast time i rented the uhaul open trailer it gave me a hard time and charged five days when i rented for one day i couldnt bring it back till the weather was better bring they told they tested was good when i brought it back which was ok when i brought it back but when i remted in the first day was pushing me non stop everytime i step on the breaks
RAMZI HYou had a great crew on hand and cannot think of anything to improve.
Kevin SThank you U-Haul for your excellent service in providing with me a place to store my things until I got settled in. Thank you again. I will be back if I ever need A Storage Unit
Rebecca B | Expérience généraleExceptional, knowledgeable employee in Tyler who helped hook the trailer up and also happened to check me in upon return. I then purchased some propane and Tyler ended up filling the 2 tanks I presented in quick fashion. Very pleased with this location and selection.
Richard BThe staff was very friendly and helpful. They were all knowledgeable of their jobs.
angela t | Premières impressionsPower outage, hassel had to argue
Melody YLet customers know they will receive a text to verify specific info regarding their equipment, before they leave. The associate who helped me was very nice and super efficient, but she said I could go to the vehicle I rented at the pick up station and when I got there, it was running and no one was there so I did a walk around to check for any existing damages (there were none) and got in and left. I didn't see the text asking me to verify the license plate, etc, because I had my phone on silent when I was at the counter inside. It wasn't a big deal, but it may be for someone else whose equipment doesn't match the info in the text. That said, this was an excellent customer service experience. Shannon was my associate who did a great job getting me matched with what I needed that day and the young man, whose name I don't know and who did the final mileage check, could not have been more professional, kind, and efficient. I will return to this location.
Linda BVery good customer service
Nicole RNice people good equipment
Haidar AVery good
Guerlo FExcellent customer service
LORENZO WThey were almost going to make us drive to a different location which was 17 miles away to pick up truck. Considering I booked it at the one 1 mile away. Luckily they had the truck brought over to our location. But our drop off point was 17 miles away so this put us over on miles. We were charged extra even though gas level was more when we brought back. There is a uhaul dealer to Mike's from us on 128 main St Standish mi. 48658
William CThis location was the best I've ever rented from ! Staff went above and beyond. The store was clean, everyone was welcoming and seemed eager to be at work and help customers. I arrived during a time where there was a rush. Even with the facility flooded with customers staffed remained calm, polite & assisting customers as quickly and accurately from what I experienced. I've never seen any company get a line down as quick as the staff did they work very well together , such a great team. Staff worked with me alot during my visit ! Moving is so stressful and at this location every associate I dealt with made my process smooth, & everything handled with ease and professionalism. Thank you all for AMAZING customer service ! Keep up the amazing work
Teryn WI needed a few more miles added to my trip it would have been nice if those miles could have been added without an extra charge as I was allready paying 180 dollars for a one day rental
Terry J🔥🔥🔥
Ricky M | Expérience généraleMore 10 f box truck
king bI did an online check-in to "reduce my time in line" but do not believe it had any actual impact on processing my reservation on site. The facility was busy that day and the staff did a great job overall to keep customers moving.
Francis RPlease check tire pressure and alignment prior to renting out van to customers. GMC Savannah was pulling hard to the right and I had to fill the load range E tire to 55psi every day. As for the minor dirt in the van, meh. It's a moving van so it's going to be a little dirty. No problem for me. I really like the location, everyone is nice and down to earth. No bologna
Brandon RVery good 👍
Guerlo FFriendly and easy to work with
Joshua HThe truck I had needs an alignment BAD
Tisha JAll employees I dealt with were courteous and helpful.
Robert FShannon was great
Ronni RThe staff at Inkster was very courteous and the process was smooth. I usually don't bother with reviews but the service I received was above my expectations and they should be recognized for that.
Victor SGirls at desk have no clue how to do there jobs
ALEX JI need to know what your policy is on having pets in your vehicles. This is the second time that I have rented and pet hair has been all over the seats and I am allergic to the dander and pet hair so I've been itching and swollen because it was animal hair all over the seats and over the floor. The vehicle inside had not been cleaned well empty bottles was in the vehicle also I had a spare tire on the right front side and it sling to keep spinning every time that I took off to drive and then when it was raining kept having a slippery effect to it and I was not pressing on the accelerator extra hard or anything. The first one I went rented the van at the beginning of January that van also had pet animal hair all over it. The truck that I rented this time had dog paws on the seat dirty dog paws at that muddy paws. I honest itching really bad today sinuses went crazy because of the allergic reaction so I would like to speak to someone to find out what the policy is on having animals in the vehicle and why they're not being properly cleaned and if you should notify your customers that there have been animals in the car
Tracey PTry to be enthusiastic about the job. It shows in front of customers when you dont want to work or want to be there without you saying anything. Make sure customers have a good experience coming in. Be polie, smile and be friendly. When i dropped of the truck, there were 2 girls. One seemed to be going through training. When they were both done with the inspection they just left. Didnt say to me that they would return or anything. No communication, they just had me standing there outside awaiting a return. Not good customer service.
Mia WThis is my first time using the storage. Also, the staff didn't tell us that how to get out of the storage. I was overcharged when the truck was in there but we thought we couldn't get out because we didn't know the details of how to get out so I think you should show people the way to get in and get out not knowing it until yesterday when I checked out.
SHARON H | Expérience généraleService was great and everything went as planned.
MARK MEverything is good the way it always is, I'm a regular customer at this location.
SEDRICK NGreat services and communication skills excellent.
Christopher HEverything was good
LEROY PGreat service from everyone working that day. Very good overall experience.
Nikelle Bnothing! it was great!!
kanea dContinue to maintain the level of customer service that is already in place.
SEDRICK NThey explain to me wrong information
Mohammed AOnly one thing the return equipment button on the app takes you back to first screen
Richard GThe truck was as advertised and very affordable. The ability to rent after hours is a game changer .
Leonardo CNot good at all
Patrice HI really recommend all people to helping hands and Thanks Again UHaul for the fantastic jobs you do for our safety
Drwey LTruck was in very good shape and clean. Customer service was good. Very smooth move.
Racheal LVehicle had warning lights on,no windshield washer fluid the inside of the windshield so filthy and could hardly see through it. It smelled like armpits! The woman who helped me was great though, very nice professional courteous and efficient
Heather RI came in on 12/20/23 @5, and there was an issue with my account so I had to call customer service. While waiting a long while on hold, the crew on that day and time kept me entertained. I appreciate that because I was frustrated with the long hold time. I've never had any issues getting a truck from here. Overall I would recommend their business.
rye tThe Staff person was friendly and helpful. I arrived about 30 minutes early but they prepared truck immediately. I appreciate the counter person performing the check-in vs me doing the self check-in on the app. Things went very smoothly.
Connie HN.D.
Jacqueline CTerrific experience; great personnel; rented 8x10 inclosed trailer; towed well; clean; only one difficulty- tongue too heavy to lift from hitch for me - needed a jack. Otherwise all was very positive. Thanks, Sam Woodard [Mich. Ave. Store]
JIMMY wThe truck needs mechanical work. It was an unpleasant ride from Michigan to Tennessee. First of all, the steering wheel was off center so the speedometer was hard to see. It also pulled real bad to the right. And lastly, there was a bad tire vibration from about 50-70 mph. It about rattled me to death
Jonathan JVery pleasant and helpful
betty c | Premières impressionsThe evening staff were very helpful.
Jenifer C | Premières impressionsStaff was absolutely marvelous !
Tiana G | Premières impressionsTHE MANAGER NEVER GETS BACK TO YOU EVEN WHEN YOU LEAVE MULTIPLE MESSAGES ON AN URGENT MATTER.
jennifer b | Expérience généraleExcellent staff, and a nice size storage area. My only wish; A better way too get my things up to my unit. Overall, very happy with my service. K. Smith
Kim S | Premières impressionsStaff members are polite and respectful. They are always helpful and knowledgeable about what they do.
Jeanette w | Expérience généraleThere was a foul odor coming from the storage unit on the inside. It smelt like rotting flesh…I'm 99,9 % sure there was a body in there decomposing.
Wendy B | Expérience généraleThe sizes were weird, I worked in management for the storage industry for three years and never seen storages with less then a ten for ceiling height for the same costs or more than other facilities. We stayed at this facility because of time restraints not for the prices. And even though we rented a truck from one city to another we were not given a free months rental. For these reasons and the fact that the new way for checking trucks in and out sucks, there is no where to put in notes for what you see on the truck. That system should definitely be changed to be made more customer friendly
Mary w | Expérience généraleThank you. It was a pleasant experience doing business with you .
Maralene B | Expérience généraleSomething leak on my stuff and put mold on it lost my bed springs and tables
LAWRENCE W | Expérience généraleThank you for everything
delia t | Premières impressionsVery good
Kelly D | Premières impressionsNo problems Excellent STAFF
Sandy H | Expérience généraleI liked the service. The staff remained professional. I was a quick and simple transaction for the storage space.
KYLE E | Expérience généraleFirst time used and amused to see how simplified the process is for a new user. Great service experience.
PIYUSH K | Expérience généraleOver the 2+ years I had the unit anytime I needed assistance, staff was professional and kind. Always willing to help. Great experience overall. Merci.
Tracy L | Expérience généraleVery pleased and no complaints
larry d | Expérience généraleThe staff was awesome courteous and polite
Furman O | Premières impressionsS.O.
taira g | Premières impressionsStaff was very kind and helpful especially Alexa at the Inkster store
Rebecca B | Expérience généraleAlexa was very kind helpful and professional. She was so very helpful She answered all my questions
Rebecca B | Premières impressionsI've been with this company at least 10 years or more and I understand the rates go up but , it's very convenient to have your stuff stored away and don't have to worry about it. Also I have recommend this company to my family and Friends.
james H | Premières impressionsU-Haul provided great customer service and my items were well secured.
Michelle l | Expérience généraleKey card had to be swiped several times to gain entry.
Richard W | Expérience généraleThe unit was not properly cleaned before we moved our things in so some of my furniture got dirty.
Alesha R | Expérience généraleIt was so nasty there was dead cockroach's in the bathroom and hallway. Wish I could have went somewhere else but it was to late on a Sunday. I do not recommend this storage to anyone.
robert c | Premières impressionsThe staff was very friendly and helpful will be a customer in the future. Also will recommend the use of this facility.
miya b | Expérience généraleClean and well run...
JOHNNIE D | Premières impressionsVery clean and polite and helpful thanks again
Nicole R | Premières impressionsI’m really happy with my decision to get a Storage unit.
Beatrice W | Premières impressionsMove in was easy back in July but since then I've had issues every month paying my bill. Last month I was put on auto pay when I didn't authorize it and could not remove online and this month I couldn't pay my bill at all because it kept saying I had nothing there in my name although I used to see it under my account and I associated the storage with my account multiple times. Customer service is great but the website is janky for a company that probably profits greatly. Get an upgrade
catherine p | Premières impressionsVery clean facility
Nicole R | Premières impressionsI love renting from uhaul , you guys are the best and very helpful when needed thanks, I will most definitely refer and keep coming when I need you all, thanks for the self storage and rental , very easy and helpful and respectful..
Talicia H | Premières impressionsBlessings from the most high
Rachel T | Premières impressionsWonder Staff. Very professional.
LORETTA M | Expérience généraleThe only thing that I have to say is, I was told many times that in order to change my payment date I would have to come into the Uhaul store, and I could do it that way! So when I went into Uhaul Storage and spoke with an agent she called her supervisor. Apparently, the supervisor replied to the agent that I could do it but I would have to pay up several months first in advance. I never heard of such during all of the time, that I had talked with an agent while I was making my monthly payment. Fixed incomes can't afford to pay up several months in advance just to have the due date changed. I understand going up on the storage fee. But, having to pay up several months in advance is a bit too much. ✌I tried to resolve the issue before leaving. Oh, and I had to purchase another lock and key. But, in order to have it put on, I have to call their locksmith to have a lock of theirs cut off. And charge me $40.00. I don't feel that is right. Not at all. Ijs! For a long time, the customer. It's just time for me to get my belongings asap.
Suzette B | Premières impressionsThis location has the most professional staff I've encountered in a while and and always clean with reasonable prices and units. I'm a recurring customer and will choose this location everytime I need to. Thank You Ms. Shannon for your services.
Felicia P | Expérience généraleWill use again it was clean
Janice R | Expérience généraleWhould use again
Janice R | Premières impressionsHad to get two units cause what we reserved was not supplied at the site requested. Poor communication. Would never use Uhal again for anything….
GYNET C | Expérience généralePaying online was a challenge and adding someone to the account was as well but its served the purpose Thanks Again
Donna J | Expérience généraleI still do not have access to my unit
Tamera R | Premières impressionsThe reservation of the unit went smooth. However, the key card stopped working to let me check in and move my items in. Gratefully, the store was still open, and 30 minutes before closing, they were able to fix my card. However, once I finally entered the facility, there was a customer lock on the unit which I had not put on there. There was no one available until Monday to cut the lock off, so 10 minutes before store closing, I had to be re-assigned to another unit. I am appreciate of the employee, MacKenzie (sp?), that spoke with manager and helped me get a bigger unit and a month free for the issues.
Tara P | Premières impressionsThere’s stairs to get to the unit, no ac moving in and out is hard
Rennica M | Premières impressionsI Appreciate Mrs. Shannon for working with me at the late hour, I look forward to renting with you All. 😀
octavia s | Premières impressionsOverall experience was excellent.
Carolyn W | Expérience généralethe storage units smell like urine, cigarettes and fish it looks as though storages are never cleaned and never been cleaned before renting to the next customer. The storages are also not closed off which puts customers belongings at high risk for been contaminated by other customers items in storage example if someone has bedbugs and they spread my items aren't protected because there's a opening at the top. The price of a 4x6x8 is 70 bucks which is outrageous compared to the amount of storage you are getting, management is horrible and not easy to speak to I asked to speak to a manager and they refused to come out only kept sending the employee back and forth communication was awful and each person I spoke to gave my information that was correct they overcharged me and the manager still refused to speak with me. I had to call corporate to get things fixed properly which corporate was able to do but this store location is horrible the storage units are unsanitary and the staff needs to all get on boards with knowing the policy and prices because they amount of misinformation that was being giving out is ridiculous. If wasn't for the employee that checked me out I wouldn't have even gave a star my overall experience has been horrible 0/10 I would never recommend you guys to anyone
Kameron D | Premières impressionsThank yall
JERRY T | Expérience généraleThis whole experience from the beginning was a significant disappointment then having a u haul truck that shook the whole drive for 11 hours was extremely hard to Handle on the highway, it should have never been rented out of state ,then check in was crazy I had experienced another customer yelling and cursing at staff and management inside the office and the whole parking lot at inkster location needs alot of work took way too long to check in staff seemed not trained in computer check in or renting storage rentals it was alot of other staff asking each other how to do this and how to do that took almost 2 hours to do check in ,I would have never expected this in the past with u haul I would love to speak to someone from the main office about my experience
Dennis P | Premières impressionsI like that you can leave a call back number instead of making multiple calls trying to reach them.
JUDY A | Expérience généraleHorrible Manager should be fired after I talk to ceo
Maryann M | Expérience généraleI called March 8th 2022 and informed a person that I would no longer need the services and that my unit had been cleaned out. She stated she would notate the account but then I began receiving emails saying I owed please change your members to check the accounts before sending the emails.
renae b | Expérience généralethere was one point in time where i was offered to come get my things without all the extra charges and i just feel like they made it harder to get my stuff. so i got my hopes up for no reason and still ended up having to put my stuff up for auction.
Chynna H | Expérience généraleI was very satisfied with my storage unit and the level of professionalism of the staff at the Inkster location with my move in and move out experience.
Norma M | Expérience généraleThere was missing items that were in storage this his mother that came and close the room realizing all his thins were missing ALFREDA Pope )734)858-7188
James P | Expérience généraleI appreciate the facility was heated. I wanted a bigger unit but none were available so I had to go to another site
Carina J | Expérience généraleVery helpful and patient!
Shetina J | Premières impressionsNo freight elevator?? I wish I was told. I had to lug all my sht up stairs.
Raymond B | Premières impressionsNo complaints about this location. Very friendly staff, always clean, very well lit.
davida s | Expérience généraleEveryone was vet nice and helpful, will recommend to family and friends.
Abony A | Premières impressionsThe staff was very kind, considerate and helpful. I would recommend u haul to family and friends.
daniel c | Expérience généraleGood experience
nkwane y | Expérience généraleNeed to have buzzer or phone in storage at Michigan Ave in Inkster Michigan in event person is locked in
denise l | Expérience généraleEric had excellent customer service and I recommend to all for convenient and professional service
AHMAD H | Premières impressionsFirst, I did not intend to use this facility. I was promised/reserved one in Ann Arbor, with a month free that came along with my rental of a trailer for a move from Virginia. When we arrived in Ann Arbor, of course, there was nothing available, not even a mobile box. They sent us to Inkster, who honored the first month free but didn't have the smaller size (less expensive unit) we were promised so we were pushed into a larger more expensive unit. Bait and switch comes to mind, and as much business as I've given your company I find it highly disappointing. I asked, at least, if I could get the the unit at the same price promised for the Ann Arbor unit. The manager said she had no control over the pricing and couldn't help me. So, here I am needing to return the trailer and no where (after the second site) to store my belongings (and I'd just driven several hundred miles.) Did I feel taken advantage of. Yes I did. And I will tell anyone who asks. It's clear your company recognizes that moving is no fun; it's also clear you practice predatory pricing and business tactics that take advantage of stressed out customers. You could change that with a simple policy: Ensure your site managers have the ability to make adjustments to help customers when your company fails to deliver what is promised -- particularly when they're sent to another city when you fail to have the reservation available.
Christine U | Expérience généraleI love U Haul! - Inkster Michigan 😊
goldie b | Expérience généraleThe employees have been very helpful thank you.
Betty C | Expérience généraleI bought a lock from uhaul and the lock broke the 1sr day and they wanted me to pay to have it cut off THAT WAS. VERY UNPROFESSIONAL
demond a | Premières impressionsThe only experience I had that seemed off was with the way the contract was started. The employee recorded was the date I moved with the rented truck. I rented the storage about a week earlier So when I called to see what day my bill was due I was told the wrong date Then they charged me late fee of $25. I disputed it of course and was able to get a refund. The 2nd time I paid the bill on the due date and again was charged the late fee.I called again and was told the payment needed to be there on the due date as this time I received no credit. Then later I learned the correct one. I had a 5 day window to pay before being charged a late fee U-Haul needs to train their employees better so everybody can be on the same page. After I vacated the storage with a truck tental; I was called to tell them what date I closed the rental because it wasn't recorded properly. That is poorly conducted business to relay to customers.
Jacqueline E | Expérience généraleSuper helpful ladies!
brittany j | Premières impressionsI was so happy i came here after having a really bad day.. She was amazing and got the truck and storage size the day on needed when 4 other uhauls did not. We be back and for sure recommend..
BRIDGETTE P | Premières impressionsWhen I got my storage unit there was a lock on the door it took them a minute to get it off. Made us late t the deadline to have the truck back.
Veronica G | Premières impressionsI had a few issues but corporate should compensate. Thank you for everything you guys have done for me. Even though it wasnt much.
BRENDA T | Expérience généraleThe only fault i had was with the mix up with my unit. The first one given to me didn't compete the auction process and was still locked up. Fortunately, there was another unit available.
CHARLES W | Premières impressionsOne time while checking in, one of the desk people were rude when I asked how to check in correctly. I had only been one other time and didn't have to use my card because they checked me in. When I checked out, they did not follow through with the online check out and I received a bill with a late charge. I spend 20 minutes on hold to talk to someone to get it taken care of. Did not have to pay, thankfully.
Rebecca D | Expérience généraleThe only problem we had was that the storage unit itself was very dark. There was no light inside and the hall light outside the unit was burnt out making it hard to see.
Lisa E | Expérience généraleThe storage unit I reserved by phone and with credit card was not available when I showed up. The access card failed to work after several attempts and the unit was not climate controlled. Super hot and archaic.
Diamond G | Premières impressionsWe were pushed to pay for insurance were told they get leeks you should insure it. I was right with time or else I would of gone else where for storage we were also told since you rented 4 days you get the biggest room instead we got the smallest because the big room was on second floor no elevators I would die to move my heavy items on the stairs. Last time using u haul storage or unless I get some kind of credit for the trouble we were givin also was told drop off the truck there it's ok then when done we were told no you can not we had to drive another 20 mnt to another location for drop off. Frustrated and tired ....
MOHAMAD S | Premières impressionsstorage unit accommodates my needs, but wish you would allow a waiting list for ground floor units...
tommie m | Premières impressionsI was promised a lock and it wasn’t inside the unit upon arrival and I had to leave and get a lock to lock up my storage.
Marquette J | Online Move InA Great Place!
BARBARA D | Expérience généraleI never rented a unit before and they made it simple explained everything very well and was very helpful. I like the easy access to my unit as well You can just pull your whole van in there or truck unload everything and back back out It's very convenient facility.
BARBRA J | Premières impressionsLocation staff was very professional, courteous and customer service friendly.
Norma M | Premières impressionsCould have used more help at the counter. People were very nice and helpful.
Lisa E | Premières impressionsI appreciate the help from the staff was excellent.
Gina T | Premières impressionsVery unhappy customer I have been pay for my storage unit for last 4 yrs I am single mom with two boys we are broken spirits cuz they sold my unit without hear from me first they knew I am deaf they need to text me or email but I haven’t got receive my letter in mail box when I told my new address ....no body listen and I was only 2 months behind but I always caught up pay 3 months or more no problem until now it’s gone they didn’t bother look at my history and see how long I have been pay for and go for it sold my unit it torn my heart a pieces I had no way to contact when my internet down it requires high speed internet to call relay and no car to drive there but they know better by my long time 4 years history now I am unhappy customer why would I leave a great comment when my spirit is broken and my boys too
Merry s | Expérience généraleHonesty, courtesy and business oriented moreover availability. That manager of Wayne needs to come here to learn business model and how to manage a team.
MOHAMED M | Expérience généraleWhen I arrived at the storage, the room I reserved turn out to be already taken, with no other rooms of that size available. U-Haul needs to keep the list of available rooms up to date better so as not to list unavailable rooms.
JOHN S | Premières impressionsExtremely nice, helpful people. I will refer to anyone that needs a professional storage facility. First class. THANK YOU TO EVERYONE ONE THERE. Thanks Shannon!
David O | Expérience généraleI had a unit for five years. Not one problem with uhaul storage! My belongings were safe and easy to get to!
JENAFIR K | Expérience généraleThe staff representative was extremely helpful, professional, efficient, and pleasant. Attitude is just as important as good service and good product, if not more so. Thank you for making it easy to be a returning customer.
Carolyn W | Premières impressionsThank you ! I had a good experience with this location! Good service and nice helpful staff .
Pamela N | Expérience généraleI feel the storage units should have a light inside so you can see and I discovered that previously my unit had a rodent problem because it was a device in there for that and I didn't like that. Also, I really didn't like the caucasian lady that work in the store with multiple hair color ( blue, yellow) she had a attitude. Sometimes you go in there, some employees finish their conversation and then say can I help you? Better customer service training.
RONADA C | Expérience généraleStaff was always enjoyable and helpful
Thomas M | Expérience généraleProfessional Customer Service, friendly atmosphere, reasonable rates with all my moving products I would need. One stop shop!! Thanks guys and gals
Felicia P | Expérience généraleU HAUL Inkster facilities was clean and secure and had flexible hours. The staffs were also very friendly.
Sean J | Expérience généraleChameika, one of the clerks, was not very helpful in helping me to understand why I was quoted for the wrong size storage unit. She kept saying that it wasn't her responsibility if the U-Haul call center staff made an error. I felt this was unacceptable because I had my movers waiting in the parking lot for her to reassign me a space, and when she did, she initially wanted to charge me for a higher-than-quoted-for rate. Very disappointing experience, especially since my experience renting a storage unit from this place in the past was impeccable. I emailed the manager, Shannon, in order to discuss this issue and am currently waiting to hear back from her.
Iyantta h | Premières impressionsGood, convenient location. Friendly and knowledgeable team.
kathy p | Premières impressionsExcellent Job From The Whole Team ,That I Enter Acted With.
Darren D | Expérience généraleStorage space just a little to small height wise.
PRESTON P | Expérience généraleU-Haul is everything I wanted and needed for many years. I would most definitely use them again in the future.
VINCENT C | Expérience généraleGreat customer service!
cherise f | Premières impressionsGreat customer service, will take care of every need with a smile.
Janelle W | Expérience généraleEveryone was extremely helpful. Especially the man who helped us carry up a very heavy table. I'll reccomend to my friends.
Rebeccamargaret S | Premières impressionsVery easy and quick process especially if u pre-register on line. Very affordable prices. Knowledgeable and friendly employees. I would definitely recommend them to anyone and use the services again.
Lashawna M | Expérience généraleThe Manager Shannon was a great help.
Vonda V | Expérience généraleour first truck rental .. everyone was nice and explained everything to us .. if we need to rent a truck we'll be back thanks to all
robert w | Expérience généralefirst time using U-Haul.. it was an experience for sure . we rented a truck and a storage unit .. the ladies behind the desk were very patient and even training a new person at the same time..
robert w | Premières impressionsClean units, never had any issues. Staff was very helpful and always courteous. Manager helped me so much with a couple of problems. Thank you Inkster UHAUL. Sincerely Jeanette Williams
jeanette w | Expérience généraleStaff was helpful and nice.
Tasha G | Expérience généraleI won't go into the overpriced facility. I was there far too long....and spent $5 600 while there. There were other issues, but it is what it is.
JOSEPH T | Expérience généraleMy storage stay was good
KANDETTE W | Expérience généraleGreat customer service!
Keiona G | Expérience généraleService manager was very helpful and courteous.
reka d | Premières impressionsOn the phone I was told that I would be able to drive up to my unit. However, come to find out that is not an option after 6:55 p.m. I was also told it was an elevator which was not the case.
Trisha J | Premières impressionsThis Uhaul facility is great. Never had any problems.
Ahzhineke H | Expérience généraleThis facility is one of the best ever used. Secure, clean and easily accessible during business hours. The staff was professional, but very friendly and always responded to any concerns positively.
Shirley S | Expérience généraleSee reply letter
Connie S | Expérience généraleWait time was a bit long
john g | Premières impressionsSmooth experience
Michael B | Expérience généraleGetting a hold of someone at the actual location is impossible and when you leave a message for a return call no one returns call. Customer service was awful!!!! Facility was just fine!
Linda S | Expérience généraleI thought the Mgr Shanon was extremely help full with resolving issues on my rental unit. I've done business for many year with U-haul . The manager and staff of Inkster has insured my return .
CONNIE L | Expérience généraleEmployees are very nice and helpful
Connie S | Premières impressionsManagement and staff are not properly trained to handle issues. They do not tear customers with respect.
JOHN S | Expérience généraleOver charge myself. The man name Richard who works there went out to the truck with me and initial showing that the gas and mileage was not accurate I was charged and extra $8,25 when I had putting mo
Traycee J | Premières impressionsA perfect experience. The young men i dealt with early in the morning were courteous , knowledgeable, and had me in and out. In addition, the facility is first class.
KENNETH J | Premières impressionsMy unit flooded and I'm awaiting my insurance adjustment voucher. So sad and inconvenienced. I'm very bothered by this whole encounter and having to pay every month for all my belongings to be ruined!
YOLONDA C | Expérience généraleI had an excellent experience. Every time I came in it was continuous. No one never changed, day to day. The staff here has the some of the best people working here. Great job Inkster U Haul...
Lakisha W | Expérience généraleGreat experience and very helpful. I would recommend U-Haul to everyone. Thank You for all your help.
gray w | Premières impressionsThank you for your good and friendly and helpful service
Katherine S | Expérience généraleGreat customer service! Mr. Jeff F. went above and beyond his job to make my move as easy as possible. He should give lessons on how to give great customer service. Thanks U-haul and Jeff!!
Janelle W | Premières impressionsI had a problem with having to pay after office closed...No 24hr. access was a real problem for me
pamela l | Expérience généraleWe used this storage facility for a few years, NEVER HAD A PROBLEM!!! Customer service was always pleasant & professional. Recommend this facility HIGHLY!!!
SHARON C | Expérience généraleGood service, no issues. Hours were okay, and times when I didn't have my swipe key, I was able to be let in by the staff! Great location all in all.
Shaina J | Expérience généraleThey are fair with everything they are curious to everyone
YOLANDA R | Expérience généraleThank you guys so much for everything. You guys are wonderful. Can't wait to be a customer in the future with you guys as well whenever it is needed.
mercedes m | Expérience généraleVery satisfying
THOMAS M | Expérience généraleExcellent Service
charsetta w | Expérience généraleMy move went smoothly and would use a Ubox again.
Diane t | Expérience généraleDrive inside to storage units should be longer to access than 7:00p.m.
Micheal M | Expérience généraleVery helpful!
FELICIA p | Expérience généraleStaff were very helpful. Definetely would use again and recommend
Janet G | Expérience généraleYour service was above average. All questions were answered in a polite and businesslike manner.. THANK YOU VERY MUCH.
DAMUS V | RéservationKaty at the Inkster location was wonderful! She was very professional and knowledgeable, and gave me quick service. You should give her a raise!
nicholas h | RéservationHappy
Vanessa M | Expérience généraleOnly complaint I have is the rental fee is over priced.
Lyle Y | Expérience généraleThe staff were very personable and professional. I would definitely recommend to a friend.
TARA T | Réservation..
KENTRAIL F | Expérience généraleYou said you could not deliver Upods as contracted because of broken truck. We were told to find/rent truck to get Upods. We refused as we'd paid for delivery. You figured it out. Added stress to day
Gayle Y | Expérience généraleThe customer service at U haul in Inkster Mi was excellent very efficient on the phone and in person
Mahasin A | Réservationentry cards should be improved it took several swipes before they activated the door to enter
eldora r | Expérience généraleDelivered uboxes and picked up empty ones in timely manner.
SHIRLEY D | Expérience généraleFound the employees to be friendly, courteous and knowledgeable. Very helpful in picking unit for my needs.
shirley s | RéservationI was very surprised at the lack of follow up after (9) yrs. I closed out my unit, in-person on July 31st and the responsibility of management to close out the account "timely" wasn't carried out.
GREGORY P | Expérience généraleBeautiful staff
JOANNE T | RéservationI stopped the service and still receiving calls from them to pay my rent even though it was stopped long time ago
MAHMOUD J | Expérience généraleThe place and people were great and helpful. I only wish it was 24hour access to the storage. I so would recommend to anyone.
michael r | Expérience généraleNote to Corporate Office. Consider capability to take name & phone # of caller & get back to them rather than wait time of 20+ minutes to speak to the representative. Thanks
SANDRA O | Expérience généraleI didn't like the fact that I started at one price, to only have an increase in rate. I believe that my rate should have stayed the same as the original contract, being I never signed a new contract.
JAI S | Expérience généraleI will use this location again
Yonandah N | Expérience généraleThe lighting was horrible after 5 mins the lights in my unit would turn off and id end up trying to move stuff in the dark, falling and tripping and hurting myself. I will never use uhual ever again.
RYAN P | Expérience générale