Le client n'a pas laissé de commentaire.
keith wCustomer Reviews for U-Haul Moving & Storage of Johnson City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very friendly. Business like went well. Would be back again when I need to
David JThe staff at the Johson City, NY U- Haul are the best I've worked with over the past year.
PEGGY PAll 3 employees are really nice
William LMia and company knew exactly what to do
Dan FEverything was excellent. Put Sirius XM in the vehicle. LOL
DAVID RStaff at this location was very friendly/helpful. The trailer functioned, but it's a real pain in the a$% that there is no trailer jack. Not sure who thought that was a smart idea. I guess the company would rather have their employees struggle to lift the tongue of the trailer onto the ball instead. Seems like a work injury waiting to happen. Also, the adjustment chains on the tailgate were welded so that they in fact do not adjust. If you wanted to lower the tailgate to the ground to wheel something on, forget about it. All in all, great people, horrible company decisions.
Edward KThe vehicle had an overwhelming stench of marijuana in the cab. After using the truck, my son and I needed to launder our clothing in order to get the smell out. Terrible experience
ANTHONYD DGreat in and out service!
Daniel EVery helpful and attentive it was an exceptional experience
Marvin PGreat experience. Helpful and professional, pleasant. Would definitely recommend!
Deborah SGreat experience. Vehicle was clean and ready to go, friendly and helpful service.
John Every friendly and helpful staff
FREDERICK SFast efficient and friendly. Thank you.
Ron MDana and crew were professional, kind, and accommodating. I felt taken care of. We were moving out my dead mom's stuff today and they made a hard day much easier.
Jenny SBed bugs in the trucks
Timothy DVery friendly
Ismael M | Expérience généraleGood work
andre k | Premières impressionsI will never come back to this place. Its a joke. They're charging me more gas than what is was left with when I picked it up. So for 14 miles apparently it needed 12$ in gas!!!!! Makes zero sense and you should be ashamed of yourself.
Britney RVery professional and helpful..
Lisa F | Expérience généraleHad some issues doing a self check return with the App, but eventually was able to get it to go through. did not seem to be accepting my photos.
Carman GOnly issue I had was I could not enter my unit if it's had recently rained as there was a depression in the asphalt in front of the unit that became a pond. Also needed to drive with care as there was a very deep pothole on the access road.
Deborah C | Expérience généraleHi I rented a van took for a day at11 ex dollar for Inc then i need it for 6 more days so I call and ask to rent it again but did not want the 11 ex inc on the van .so they text the jc and told them that that I wanted it off .at the end of my 7 days I questioned the bill said once I take ex inc out I could not drop it . I feel it so un fair and never told this so my bill was over 415 where I could of save 100 so someone please look in to that but the rest of the renting was good thank you k weidow
Candie VThe getting locked out n paying 50 $ was a bit much then we had to call someone other then them to cut the lock then the 15$ fees is crazy for a day when ppl go thru hard times n it's not just 15$ one time I was charged $15 more then 3 times n one month
Shante W | Expérience généraleWindshield washer fliuid
Michael Pgood transaction. TY
Dale JThe ladies at Fields st went above and beyond to help out in an ordinary situation. Very professional and pleasant.
Veronica TThe storage unit we took over after my father passed away was terrible. Everything was moldy and mildewed. There was tape on the ceiling like there was a leak. The walls are rusty. All of his belongings were damp and smelled.
Adrianne A | Expérience généraleJustin was very helpful along with other staff
Mackenzie G | Premières impressionsFelt very safe al temp control was especially nice. Staff exceptional. Joy
Joylene S | Expérience généraleJustin and his team are very helpful and professional
Hendri C | Expérience généraleGreat experience. Thanks for all the help!
Rick BStaff was very helpful. They made it very easy being my first fun. And the price was very reasonable.
Walter D | Premières impressionsExcellent rental experience with the U-Haul Moving and Storage of Johnson City team. Seemless transaction, professional and courteous personnel. I will highly recommend.
Robert PCostumer service was 100 % Great the staff was amazing!!
Latoya PManager is exceptional I've met no one better.. Thanks for all your help I appreciate it.
Frederick HPick and drop off was great with no issues. Both the manager during pick and staff during drop off were wonderful. Keep up the great work.
Sundeepkumar VI wrote before excellent and friendly.
Mahmud NExcellent service provided by excellent staff!
Paul G | Expérience généraleExcellent customer service at pick up and drop off. Great staff at this location. I would definitely use this location again.
David Hnothing i was very satisfied
Victor NI was very happy with the way I was treated and with the condition of the truck!
Bruce PMia (Amelia) and Samantha were my go-to people. They were always SO SUPER helpful and I would refer anyone in need of moving services and assistance to them, anytime at all!
Mary D | Expérience généraleJohnson City UHAUL run better than any other. Justin and Amelia are the reason. Excellent employees.
JOHNDAVID JWorked out well
Bonnie L | Expérience généraleAlways a Pleasure working with Mia, Justin & Dana. They go out of there way to make sure the truck is cleaned & fueled up when i pick it up. Thank You Steven
Steve PAlways the best
George TCustomer service was excellent!
Scott RNothing I will tell everyone I know in my area not to use U-Haul ever in upstate ny two of my friends own gas stations and they will be no longer promoting U-Haul and I know more than 15 people who are in the construction business they will never use U-Haul again
Muharem ZIt was a pleasure to be greeted and waited on by Mia Ball. At 83 and an old fashion small business person, I know a bit about customer service. Quality service people are an asset and brighten tough days. ns
Dennis CNo comments
marilyn l | Premières impressionsTruck was reserved for Saturday in Johnson City, 2 days before pick up the pick up location was changed to Binghamton, went to Binghamton Saturday morning , the staff informed me the truck was not available, customer never returned it, but they said I will receive $50.00, really don’t care about the Money, I was very frustrated, had people at the house ready to help move, no truck available, Jason Thomas that works at the Binghamton uhaul was on the phone trying to locate a truck, he eventually found one 20 miles away, he went and picked it up for me and dropped it in the Johnson city location, which is very near the house, he was very helpful and turned a negative situation into a positive one, I was only 2 hours behind schedule, I’m aware it’s the customer fault for not returning the rental truck on time, and I dropped it off In Johnson City, and the female that was dealing with me was friendly and knowledgeable, a pleasure to deal with.
Kevin SThe ladies here will help you to the best of their abilities so come as prepared as possible. The whole process was easy and the employee went the extra mile when we hit a snag. I haven't had a customer service representative do that for me in years.
Anthony T | Premières impressionsGood job
Richard LExcellent job
Richard LNo issues with trailer. All workers were very friendly and helpful!!
Dale JI’ve worked hard to get my belongs plz plz let me get my stuff man
Tieshea T | Expérience généraleMore than satisfied when my need for a rental is fulfilled at this site. Great service and helpful if I need assistance. I highly recommend.
Ruth BAll good!
Mike WDirty, rusty old trailer
Andrew BOverall the rented uhaul was clean but right headlight did not work and was only provided 1/4 tank of gas.
Megan ROverall it was pricey not well lit at all not worth the cost of my wallet or the cost of the lock because you guys should provide those if you're going to rent out storage units and tell all your employees what's going on as management instead of letting people go locking up storage units when people have made arrangements with the management get a better team oriented program going and cheaper prices may say $20 on the truck but we all know better and we're not stupid
Frank B | Expérience généraleUpon returning the vehicle and trailer I was greeted by the rudest, most unprofessional CSR I've ever experienced. I pull in to the return lane, she comes out and I say "Hey, have a return." Response was "You should answer your phones." I then ask "Why, did someone from here call me?" Response of "All day". Check my phone, zero calls. Wife's phone. Zero calls. Communicate that to her, attitude heavy response was "not my problem". After that, she starts scanning in the truck and I hear "oh, he's a different customer". Because of course I was mistaken for someone abusing the rental terms. A very off put, rude apology was offered, she closed out the rental and after I'd been insulted by this CSR, I walked away. Unbelievably bad customer service skills, regardless if I was the offending customer or not. Will not use this location ever again.
Ryan CTrailer worked perfect!
Michael BYour Representatives at this location were excellent, very professional, very courteous,
Jennifer W | Expérience généraleExcellent experience. Check in to return. Thanks
Christopher MJustin was over the top helpful. He explained time and time again. Always with a smile. Or maybe he was gritting his teeth. But always with a smile! He's a keeper
JUDY C | Expérience généraleI was a first time u-Haul renter the equipment the truck and the request to rent went very smoothly. However, I feel that I was given no guidance or expectations upfront. I was told that if I needed extra time all I had to do is request it and when I did, it was denied because the rental is already rented out causing distress for not only myself, but the next renter in line. Also, I was unaware of any of the charges or fees. For gas, late fees etc. I fully take responsibility for not reading the rental agreement as I should have but I feel that I should have at least been gone over the basics upon picking up the vehicle. I will know for next time and may or may not use U-Haul again.
Chelsea KVery happy with service and location. Would definitely use again or recommend to others. Merci.
Rachel M | Expérience généraleJustin Camacho is a very professional and easy to work with manager. He is incredibly communicative and always quick to help out. It's hard to find good leaders these days, so I hope you treat him right and reward him appropriately. Thanks for everything, Justin!
Timothy B | Expérience généralesuper helpful - easy to drop off
HANS GGreat and friendly service! Would not hesitate to use this location again.
Peter BWill use this location again!
MARY GThank you for reviewing the process for entering the facility snd assuring the access cards worked properly.
Family E | Premières impressionsEverything was great. I'm a return customer and will continue going to this facility. Great job guys and gals.
Bradley nThe service I received today was exceptional. Justin helped me familiarize myself with the truck and return policy. This location is always a pleasure to do business with.
Frank MI had two units, and wanted to move to one. The associate behind the counter went above and beyond, just to help me. Her name was Mia. I would highly recommend U-HAUL to my family and friends.
Bonnie H | Premières impressionsThere was never any adequate lighting in my unit. The associate lied on a recorded line and said that I would not be charged if I moved out before the first and when I went there to retrieve my belongings there was a secondary lock on my unit. Then when I confrnted them about it they played dumb saying that they could pull the audio recording. That forced me to have to pay to get my things when it was already stated that I wouldn't have to. To this day I haven't received a call back. If I don't hear anything back from them today I will dispute this with my credit card. DON'T LIE TO YOUR CUSTOMERS!
Marcus P | Expérience généraleStaff is awesome. Very clean and well maintained facility. Any issues i ever had were taken care of asap.
Daniel B | Expérience généraleThe online rental offered a promotion for a free lock, which turned out to be false advertising. Also, the access code emailed to me was incorrect and I had to call the office for the correct code.
Emma W | Online Move InThe employees at this location are fantastic. Very polite and helpful. Couldn't have a better crew! The manager must train his employees well!
Samantha P | Expérience généraleVery good customer service.
Virgilio E | Expérience généraleThe staff is very friendly and helpful. I very much appreciate the help of the manager Mr. Justin Camacho.
Volodymyr K | Expérience généraleAlways a pleasure to deal with
Mindy L | Expérience généraleIncredibly clean, well lit, safe, easy to use. Staff friendly, helpful. Excellent service and value.
Jonathan H | Expérience généraleStaff was awesome!!
Leanardo R | Expérience généraleI have used U-Haul Moving & Storage of Johnson City several times and Mr. Camacho and his staff have always been super helpful. I will definitely continue to use them for my storage needs.
Wylie R | Expérience généraleThe staff at Johnson City Ny UHaul were very helpful. They took time to explain my storage choices. Mia was very good at explaining the options available to us. I will recommend this UHaul to my friends and family.
Frank M | Premières impressionsMy experience with Uhaul Johnson City NY was excellent, the staff helped me choose storage that best met my needs.
Frank M | Expérience généraleI really appreciate it. You extended my signing day by two days. When I came to sign in, I felt uncomfortable maybe there was a lot going on with staff, but it didn't feel warm and friendly the way it had the first time. That said, I feel the facility as well run and well-maintained.
Nina P | Premières impressionsAll the staff was friendly, helpful and understanding. Everyone went above and beyond to help me. I had a personal situation come up during my move out time and they were understanding and accommodating to my situation. Amazing staff! Will do business again!
Robert D | Expérience généraleThe staff there are friendly , knowledgeable, and professional with the service they provide.. The products on display are well stocked and the cleanliness of the business inside and out. Concerns that have occurred during my years there, have been quickly attended to with understanding and quick resolutions. My decision to have storage at this site, a excellent choice.
Ruth E | Premières impressionsStaff was amazing and helpful!
Gretchen J | Expérience généraleVery clean and the staff were very polite nothing negative to say.
CARLINE L | Expérience généraleVery friendly and helpful
Michelle P | Premières impressionsI have always used you for my moving and storage needs
Gary T | Premières impressionsJesse and his manager are great
Frank B | Premières impressionsThe only drawback is that the unit isn't lit but other than that the staff was excellent and extremely helpful
Quanisha H | Premières impressionsLight in unit Not working When it rained there was a huge puddle to wade through to get in unit Staff was awesome
Diane L | Expérience généraleGreat facility and helpful and positive staff. Merci.
Tony A | Expérience généraleMerci
Isabella S | Expérience généraleThank you very much for keeping my belongings safe!!
Alice L | Expérience généraleMy storage unit was broken into and I lost most of my possessions recently although the hallway requires swiping a card and keying in to get into the hallway-
Eileen S | Expérience généraleLight never worked in storage locker but was secured for the most part. Security system was frequently being worked on.
Laura M | Expérience généraleI did not experience any problems with management during my four and a half years renting with them.
William N | Expérience généraleThe staff was exceptional in helping me deal with personal needs during the time that I used the storage unit. Bent over backwards.
Paul A | Expérience généraleI just wished that I was able to access my things 24hrs. I usually like moving at night and when I miss the closing hours and have to wait until the morning for something important (like hygiene products. Pots and pans. Cups or forks that I forgot to bring) other than that it's great!!
Aaliyah B | Expérience généraleThank you for letting me temporarily store my junk! At one point I had a hard time getting into storage but not a problem. Just shows how well secured the facility is. Thanks again!
Christina S | Expérience généraleThe staff at the Johnson city NY location was GREAT! Merci.
JEROME K | Expérience généraleIt's a Bittersweet situation to leave the people I've known that has kept my things safe than my friends overall for years I'm going to miss excited to leave but Bittersweet as I said I will miss the staff and I will miss seeing them every time I'm there or every month or whatever miss you all my kisses
Michele B | Expérience généraleThey really were super nice, I kept forgetting my door code and door number and they would help me a lot lol the place was always clean, the workers were SUPER nice, I wish I could remember the boys name who was there the last 2 days, but he was MAGNIFICENT! The store was Johnson city n.y behind wegmans, and he was just absolutely awesome
Jeani B | Expérience généraleThank you very much for your services
Margarita S | Expérience généraleStaff at your Johnson city and Binghamton location went above and beyond! Merci.
JEROME K | Premières impressionsI love the convenience for the climate controlled units with covered areas. It makes it so much easier during bad weather
Peggy P | Premières impressionsDespite the fact that I had never intended to have a round trip rental, it happened as the best choice and handled very efficiently.
Norma Z | Premières impressionsHelpful staff. Good availability of moving vehicles.
Craig L | Expérience généraleI secured storage near closing. I suppose hard to get complete instruction entry and exit of facility. I called Uhaul for more info and then complete understanding and doing it.
Debra D | Premières impressionsOverall was a very good experience, facility was secure, convenient, well kept and clean.
Mark M | Expérience généraleThe only reason I would not recommend is because of the two price increases. In addition it was the most recent one that prompted me to dispose of my trailer and leave your facility.
Willard V | Expérience généraleThe unit was clean and accessible. The staff is amazing. Always friendly, knowledgeable and helpful. Top notch.
Jackie Z | Expérience généraleGreat services. Very courtesy and professional and most importantly excellent attitude and respect that I've gotten since day one. Great workers and very helpful and answered all of my questions with a positive attitude. And in all, I would and will highly recommend this services to all my friends and family, as well as the others. Great job guys. And thank you once again for being there for me at the very last minute when I needed a storage and you guys helped me tremendously and with great positive professional respectful attitude.
James R | Premières impressionsJustin was very professional andade the experience great.
Julian C | Premières impressionsJason and his staff are professional, friendly, and go above and beyond to meet all my needs. I highly recommend this business when you're in need of storage and/or a rental truck. Thank you Jason and staff.
Carolyn P | Expérience généraleJustin Camacho and his staff are more than accommodating, knowledgeable and professional.
Edwina M | Expérience généraleVery comfortable knowing my rv was secure and safe from intruders or vandals. Would highly recommend. Employees very helpful and courteous.
John H | Expérience généraleVery friendly staff . The only bad thing Inwould say that the door I had to go through to get to my room would not open with the code I was given . I had to go to the office almost every time I came to the facility.
Tracy B | Expérience généraleEntire crew was very professional and friendly!!!
Kevin W | Expérience généraleHad several issues with paying multiple months up front and not getting but 1 or 2 months instead of 4
Donnie W | Expérience généraleMia was great. Great on the eyes and she's a wonderful actress. You should hire more beautiful women like her. Thumbs up
NATHAN P | Expérience généraleThe staff helped us change the size of our reservation was very efficient and helpful. They asked question to make sure that we had the appropriate size storage unit and got us exactly what we needed. It was a great experience.
Lisa D | Premières impressionsAmazing staff. So helpful.
JEFF G | Premières impressionsAll the areas I saw were very clean. The staff was very helpful.
Karen S | Premières impressionsSo far so good. First time using a unit so I haven’t actually used it yet
Vincent T | Premières impressionsThe Johnson City U-Haul office is truly the best-
Eileen S | Premières impressionsMia was wonderful. Informative and helpful.
Beverly M | Premières impressionsVery friendly staff, knowledgeable very easy to set up my storage.
Kevin W | Premières impressionsStaff is super friendly and helpful
Jonathan H | Expérience généraleGood experience so far 👍🏼
James L | Expérience généraleThe manager, Justin Comacho, I was very helpful and thoughtful.
Bridgett L | Expérience généraleI recommend the facility be exterminated regularly. There were many spider webs & spiders.
Tracy W | Expérience généralePleased with how smooth and convenient this entire process was. Thumbs up all around
David W | Premières impressionsMerci
Michael M | Online Move InI like turtles.
Mick M | Premières impressionsThe staff was always friendly and provided fast service. I highly recommend U-Haul storage in Johnson City NY.
Alex K | Expérience généraleUsed your storage units for several years. Had no problems. I will use your storage units again if need arises.
Tammy C | Expérience généraleGeneral Manager and staff members were great. Very pleasant, helpful, and professional. Thank you U-Haul. Melissa C.
MELISSA C | Expérience généraleExcellent communication and very helpful staff.
Taly M | Expérience généraleThis service was very professional and helpful you guys are awesome
Marquis M | Premières impressionsI have used this storage for 7 years with no problems and I continue using it until I move out of the state very good clean place and reputable place
Sherry D | Premières impressionsThis location is also in an excellent area. My experiences in other facilities that were owned by other companies was horrible. In fact if the three units we have had in the past, all three were flooded and we lost almost everything in our units. This Uhaul location is excellent and the staff is friendly yet business minded. It was a pleasure dealing with them!!
Patricia D | Expérience généraleHave just stored my stuff so don’t have experience with the business over time, but so far excellent
Deborah C | Premières impressionsWater damage to some of my paperwork and other things
Saida F | Expérience généraleI want to thank you for your kind and courteous service from you and all your staff that attended to my needs during the time I needed a storage unit.
Robie B | Expérience généraleI had a positive experience during my two month rental and would recommend your facility to others.
Cynthia K | Expérience généraleU-Haul's website allows the storage units to be overbooked, so when I first arrived they didn't have the unit I reserved. They only had 1 garage size unit available. After waiting a few hours for a customer to move out, I was accommodated with a storage unit that was bigger but will cost me 73 % more than the original reservation. The general manager of U-Haul Moving & Storage Of Johnson City was great and as accommodating as he could be. U-Haul's system, however, is poor.
MELISSA T | Premières impressionsalways a satisfied customer with Uhaul
Tyra R | Expérience généraleMia was wonderful to work with! Helpful ,informative,gave great advice. Made the experience so easy,and painless.
Christina D | Premières impressionsI wish when I was booking this with a csr. The csr would of told me the until was on the top of another unit. How in the world do you guys expect people to lift beds in sofa the high off the ground in then when I ask do they have something on the bottom I was told no. So If I didn't need the unit I would of canceled. But how 樂 am I going to get my things down
Anthony M | Premières impressionsVery impressed with facilities, with doubt the nicest storage complex I have seen
Michael P | Premières impressionsThis was an amazing experience overall. The only suggestion I have is to have someone tidy up the bathrooms a little more. There were a few times they were pretty bad.
Karley T | Expérience généralevery friendly and good service thank you
Luis V | Premières impressionsThe manager was very nice and friendly they was very helpful and it was well kept up very clean I would tell my friends and family to come thank you so much for being there for me in my time of need.
Latasha L | Expérience généraleTHIS REVIEW IS FOR PERSONNEL USE ONLY. I DO NOT WANT MY NAME TO BE ASSOCIATED WITH OR ATTACHED TO CUSTOMER REVIEWS PUBLICLY VIEWED ON YOUR WEBSITE. THANK YOU FOR YOUR COOPERATION.
Cynthia K | Premières impressionsStaff Always pleasant and helpful
Geraldine N | Premières impressionsExcellent staff and so helpful.
Tina B | Premières impressionsIn the past my U-haul experience has been poor but Johnson city U-haul experience and customer service is hands down the best ever and I only meet two staff the female Amelia and owner Mr Camacho definitely get a standing ovation. In all areas of performance. Thank you for making my U-haul experience superb.
Susan S | Expérience généraleThe staff is professional both in person and over the phone. They made the whole experience very easy. Every time I would go to the storage unit, the building was always clean.
Michelle P | Expérience généraleThank you for accommodating us upon arrival with no waiting and giving us such a great expereince.
New Y | Premières impressionsStaff was very helpful and pleasant.
Vicki R | Premières impressionsThank you very much. We appreciate your good service - it was perfect!! Jim & Brenda Morrisey
Jim M | Expérience généraleUhaul is the always number one the only place that fits all ur needs from movers to storages to truck rentals prices are okay but not really worth the size but overall I wouldn’t rent from anyone else thanks uhaul for having me for over a year
Ujuana J | Expérience généraleYesterday, there was a dead mouse in a trap at the door. Staff should check the traps in the morning, so customers don't have to see dead animals. Upon checking out, I did inform the staff about the mouse. Otherwise, it was clean and neat. And I would recommend this storage facility to others.
Beverly V | Expérience généraleThe only reason it wasn't excellent was it was a bit pricey. That's the reason for my switch to a new unit.
Mary M | Expérience généraleMy experience at Uhaul was very pleasant. I dealt with Mia from the Johnson City facility. She was extremely friendly as well as professional. She went through the steps, one by one until I understood how to use the admittance card and departure. She gave me a tour of the facility and made me feel very comfortable. I would recommend Johnson City Uhaul to my friends.
Catherine S | Premières impressionsVery good customer service
Eric T | Premières impressionsGreat location- Pleasant staff!
Johanne C | Expérience généraleWent through all instruction with me.
Jackie S | Premières impressionsA very friendly and helpful staff member helped me
Jeanette R | Premières impressionsFive Stars! It was particularly nice to work with your very courteous and knowledgeable staff at this Johnson City, NY facility.
Ruth B | Expérience généraleNo issues at all...
Lawerence C | Expérience généraleInstructions to gain access to our unit were detailed and accurate. Unit was clean and dry. It was a pleasant experience
Beverly V | Premières impressionsStaff was extremely friendly and helpful. The facility is clean and very secure. I used an indoor climate controlled storage unit and I felt so comfortable leaving my items here for an extended period. I would happily use them again and recommend others.
Eric P | Expérience généraleAwesome staff and the general manager Justin is extremely professional and down to earth. Kudos
Douglas G | Expérience généraleI had great customer service from all my dealings with the staff! Especially when it was with Justin . Way above and beyond and will return for further business!!
Alicia K | Expérience généraleStorage unit was clean and close to Binghamton university. So glad we stored everything there over the summer. Wish we had thought of that sooner. Very pleased with customer service
Anne H | Expérience généraleThe only problem we had was the access card didn't work when we returned to get in to facility. But it was during office hours so we got access anyway.
Ann C | Expérience généralePotholes and large dips in the roads sometimes made it difficult to navigate the site
Dana F | Expérience généraleJustin and his team always make the storage and moving experience stress-free. Justin is knowledgeable, helpful, and friendly. He goes above and beyond to provide excellent customer service. The facility is very well run and spotless. We are so happy we found this facility and highly recommend it to other Binghamton University Families.
Lauren L | Expérience généraleAmazing customer service!
Jubie T | Expérience généraleJustin and his team always went above and beyond to make sure I was comfortable and had everything I needed. THANK YOU!! Will be back
Jake A | Expérience généraleI've always used the Johnson City Uhaul several times and the Service was Always Professional and Friendly. !!
Malynthia S | Expérience généraleDefinitely convenient in my time of need. Merci.
Michelle P | Premières impressions100 % most professional Uhaul business I have ever used. Building security was above my expectations and the staff were most courteous and friendly. I have been using Uhaul services many years so I believe I can be a good judge the Uhaul facilities.
Wendy T | Expérience généraleJustin Camacho, the GM is beyond amazing, professional, and courteous. My initial visit to the Johnson City location, and meeting Justin were the elements that made my decision.
Edwina M | Premières impressionsFirst storage experience that was clean, safe and staff friendly and extremely helpful.
Rose H | Premières impressionsMy experience through out the years at uhaul was Superior. I was very sad to leave, 50 stars, ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️, I would recommend everyone to rent there. Thank you for all your services. Merci.
Leon F | Expérience généraleJustin and Mia are amazing!!! This facility is hands down the best managed, cleanest, most convenient and the employees go above and beyond for the people that have units or need trucks. I've gone to other uhaul facilities in the area and they don't even come close to the one in Johnson City behind Wegmans. Justin and Mia deserve recognition and a raise for sure!!!!!!! Always pleasant. Always accommodating. Never have I had a bad experience there.
AIMEEK C | Premières impressionsI moved back to upstate NY from South Mississippi in the beginning of June and had to store my items until I could secure housing. I was very pleasantly surprised to find out that because I had rented a 6x12 trailer from uHaul for my move, I was awarded free storage for a month from this uHaul storage company! What a tremendous blessing it was!!! The facility was easily accessible, clean, and the service was outstanding! Thank you so very much!
Kathy D | Expérience généraleAucun
Maisha J | Premières impressionsMia was terrific to work with!
Steve V | Expérience généraleGreat experience
Jake A | Premières impressionsWithin the first six months of my lease At the storage unit, the lease price was raised $30. That is completely unacceptable. My family had relocated to this area due to Covid factors and at a time when many people are strapped financially, I find it difficult to understand why a company like U-Haul would put additional financial burdens on people when storage units are needed. I may never use U-Haul for any factor in the future.
Gene B | Expérience généraleThe young lady that helped us was extremely helpful and polite. She walked us through everything we would need to do and offered help in needed to load our storage unit.
Theresa J | Premières impressionsThe process to cancel my account was excellent. I walked in, told the attendant my name, he did something quick and handed me two papers and I was done. However - I would have preferred to do it over the phone. I tried to, but the national number said I had to talk to the local office - but the only number I could call was the national number. The local office called me back and the national number was the caller ID. I missed the call and then called and got the national number again! So it was impossible to get ahold of the local office to cancel. I was FORCED to go to the local office to cancel - which I did not appreciate. Once there is was good though. Fix the phone issue.
Paul B | Expérience généraleThe manager Justin Camacho was not helpful and very dismissive. The uhual representative told me the store closed at 6 but when I went Justin said 5 and gave me no solution and wanted me to leave. He was there last year when I had my locker and was rude sexist and not helpful.
Brianna A | Expérience généraleEveryone I met there was extremely helpful and very courteous.
Nora V | Premières impressionsWent above and beyond to help me
Anthony G | Premières impressionsStaff super friendly and helpful.
Ann C | Premières impressionsThanks for all the help, much appreciated.
Maggy P | Premières impressionsStaff is very friendly and super helpful, this facility is like 8 minutes apart from Binghampton University which is very convenience. We could transport all of our daughter college stuff into the facility pretty fast. I am very happy with the U-Haul storage facility.
Yris D | Premières impressionsWould have had a great experience until the end. Moved out 10 days prior to the end of my month rent. Just went back because small pieces to our entertainment center and pressure washer were missing and thought they might be on the floor. Only to find a new lock on my unit and it rented out to someone else. How can you do this when it's still being paid for by me and a final move out was not given by me to you? I assume you watched us move? Like the security but I thought it was to keep storage items safe not use it to maximize your rental income.
Corinna E | Expérience généraleI was impressed with the clean appearance of the inside store and the selection of moving boxes and products. Although the unit I was thinking of renting was unavailable for me, they made it right with another unit!
Alicia K | Premières impressionsthe young lady that took care of me was very polite and helpful
Earl S | Premières impressionsUhaul s phone service is poor , rings way to long before you actually get a person on the phone , service was good other than that
Vincent F | Expérience généraleMy belongings have been stored here since 2019 and I find the owners and staff at this location are great! Very friendly,helpful and understanding. The prices are great. I've had some trying times and the staff was more then kind to wave a late fee a time or two. That's a rarity and I greatly appreciate the simple act of kindness and compassion from the staff at Uhaul. ~Jennifer Stasko~
Frank N | Premières impressionsI was put on the waiting list for storage and luckily a 10x10 opened up.
Joelle M | Premières impressionsExtremely nice and helpful staff. Helped me set up the moveable steps to access my unit. Quick and easy rental of unit. Answered all my questions. Patient. Great prices.
Cindy K | Premières impressionsJustin and everyone else on the uhaul crew are all exceptional !! Speaking to them is like talkin to an old friend, they are all very helpful & very nice and if i ever need storage again i wont go anywhere else! I HIGHLY recommend uhaul of johnson city if you need storage or moving/rental services, you'll get a fair deal and they take care of their customers !!! FIVE GOLD STARS TIMES 1 000 !!! YES they really REALLY are THAT GOOD !!! ⭐️⭐️⭐️⭐️⭐️
Mary P | Expérience généraleThe experience was great, just wish there had been a unit the size I needed instead of having to get two smaller units.
Ace H | Premières impressionsVery efficient business and people. I was very pleased.
Michael G | Expérience généraleStaff went beyond expectations to help make our move in experience easy.
Ruth J | Premières impressionsI was renting 3 storage units. I got a charge for one of them stating I have to pay 200 plus pay an additional 150 fee
Christopher L | Expérience généraleMy experience with this facility was excellent, a fact I attribute principally to that it has a very special person working there. Her name is Mia and I rarely meet such a competent and pleasant person in my business activities. On the other hand, I am afraid I cannot say the same thing about the conditions under which I reserved and picked up my U-Haul trailer. My dealings with U-Haul's reservation center and the local U-Haul operator that checked out my truck's electricals at the origination point of my trip were very poor. But if you're looking for a storage facility in the Binghamton NY area, this is the place.
John S | Expérience généraleWe only dealt with Justin and he was very professional and helpful when we started the contract and when we ended it.
Debra W | Expérience généraleI was pleased with the experience and would definitely recommend it. Question. My billing date was the 25th of the month and I was out by the 5th, do you pro rate for time left in billing month? Thks
Linda M | Expérience généraleVery easy to rent
Lawerence C | Premières impressionsStaff were friendly and helpful. Prime location. Great place
Leslie R | Premières impressionsVery helpful staff 😊
Shannon B | Premières impressionsGreat storage mall. Very clean and nicely updated. The staff are very helpful and professional.Great company. To store or move go U-Haul you won't be disappointed. Merci.
Joseph J | Expérience généraleIt was too expensive, but other than that everything was excellent. The staff were very helpful.
Stephanie B | Expérience généraleProfessional staff and very clean units. Always updating to the very best. Merci.
Joseph J | Premières impressionsVery helpful staff, and a lot of good products as well. I would not hesitate to support the business again. The storage hallway was well lit (question #1) but the unit itself was not.
Joshua F | Expérience généraleThe employee, Mia, was absolutely amazing. She made the atmosphere inviting, answered all my questions, and went above and beyond to ensure my experience was well. My only issue is there is quite a few spiders for the units that are outside (24/7 units). The units inside have limited hours.
Shadia S | Premières impressionsMy only problem was that most of our things were covered in spiders, spider webs and spider eggs. It wasn't pleasant cleaning that up. Other wise I have no complaints.
Avital M | Expérience généraleVery nice owners. Used for storage for my Binghamton student. Great experience.
Maria D | Expérience généraleMia was professional and competent
Linda M | Premières impressionsWas very please with how accommodating everyone was. Would definitely use your services again.
Gwynne S | Expérience généraleMy daughter attends Binghamton Yniversity we have used this facility every summer to store her belongs the staff is excellent and so helpful. I highly recommend.
Linda C | Expérience généraleVery easy and convenient !
Kira H | Expérience généraleJustin always did a GREAT job. Justin was always professional he leads a knowable staff. Justin and his staff were always helpful.
Steve L | Expérience généraleI was greeted by Mia who was very helpful and pleasant in getting me set up for my storage space. Great customer service! Merci.
Kathleen C | Premières impressionsMy only problem was being told an access code was added to my unit and that the information would be emailed to me, but I never received an email with the new information and could not find it on the website which caused an inconvenience for the other person on the unit with me. Otherwise the office was very helpful and made the last minute moving out process due to Covid very smooth.
Hannah W | Expérience généralemmhh
Wolfgang B | Premières impressionsThe manager was great! He helped us by removing a lock that another person broke a key off into the lock. I believe his last name in Comancho.
Joe C | Expérience généraleJustin was friendly and helpful, always going above to make it more convenient for us.
Michelle D | Expérience généraleThe doors were replaced last summer and my belongings were clearly tampered with, dirtied and some damaged in the process. I was not notified that the doors were going to be changed and only found out they were afterwards when I visited my storage unit and couldn't get in because the locks were also changed. There was no consideration for my best interest and it was quite evident that very little care had been taken to protect and preserve my belongings. When I tried to speak with the manager about it he said that a third party had installed the doors and that there's nothing he can do about it.
Ryan S | Expérience généraleThought the rental rates were a bit high but it is what I needed so I took it..Staff was very helpful and friendly and explained the process thoroughly..Very Professional..
Jeffrey R | Premières impressionsI called a few weeks ahead and reserved a storage unit and they promised me the Covid-Student rate. When I arrived they told me that the call center overbooked and the unit was no longer available and that the student rate was only for the month of March (I was promised in April). They ended up waving the first month, but I ended up having to get a bigger unit and paying $15 extra per month. The people at the facility were very nice, but I'm annoyed that the call center didn't seem to know what was going on.
Kimberly C | Premières impressionsJustin and Mia are very helpful and friendly. That goes a long way with me.
Christopher L | Expérience généraleI was so impressed with my experience. Not only was the unit well lit and spotless, the staff was so friendly. I already recommended this Uhaul location to some friends.
Anna S | Premières impressionsGreat experience, thank you.
Norman O | Expérience généraleWhen I retrieved my items everything in my storage unit was damp for some reason. Not happy at all
Tabatha L | Expérience généraleThe U-Haul facility located on Field St. in Johnson City is big and well-maintained. The employee on shift the day of my move-in, Alex, was very helpful and receptive to questions! The general manager, Justin, was also helpful when I spoke to him on the phone. Would definitely recommend for anyone whose looking for storage space around Binghamton.
Michael L | Premières impressionsThank you , everyone was very nice.
Amy W | Expérience généraleJustin was very nice. He even helped me find my storage area in the rain. The area was very clean
Natasha E | Premières impressionsManager was very kind, friendly and had all the answers
Debra W | Premières impressionsJustin Camacho always comes through. I love dealing with his whole team on field street. Keep up the good work guys
Darrell T | Expérience généraleThank you for everything! Quick, easy, much better than I expected.
Stephen G | Premières impressionsGreat staff
Douglas G | Premières impressionsJustin and his team made everything so easy during a very hectic time. We very much appreciate the one month free for university students. Nice touch by U-Haul! The shop has a ton of supplies on hand and the prices are fair. No need to bring stuff from home. Buy them there! The van was clean and comfortable and the unit clean and well maintained. I loved that they had dollys, etc. available to help us move our items from the van to the unit.
Lauren L | Premières impressionsJustin was great!
Jackie Z | Premières impressionsWe had reserved a unit for May but unforeseen circumstances led us to need the unit two months earlier- no problem unit was available. Amelia checked us in and assisted us. Her knowledge of her business is extraordinary and she went above and beyond. Her friendly demeanor and extra bits of information were a bonus. Cannot recommend this business any higher!
Robert S | Premières impressionsIt was my first time renting a storage unit but the staff made the whole process way easier than I thought ! Thank you ! Keep up the good work
Keyanna B | Expérience généraleI stored items here for 18 months without issue. Excellent emplacement!
Michael T | Expérience généraleThe staff was very helpful and accommodated our corporate payment schedule well.
VHB A | Expérience généraleVery good experience.
Jean G | Expérience générale.
Timothy M | Expérience généralepersonnel very helpful and courteous
Margaret M | Premières impressionsChecking in was easy and quick and we were given excellent direction for using our storage facility.
Michelle D | Premières impressionsThey were really kind
Roslen M | Online Move InGreat storage!
Jeanne S | Expérience généraleShould be a gated facility
Michael P | Expérience généraleThis facility is not secure. My unit and other units were broken into. The manager did nothing. I had to call the police to report the break in. I was offered no apology, never called, no follow up.
Valerie C | Expérience généraleEverything I Needed, the staff was there for me....THANK YOU!
William V | Expérience généraleVery pleased with my storage experience. Staff is very helpful and accommodating. Units are clean and well maintained. I was mostly worried about water and bugs. No complaints. Thank you so much.
Sharon C | Expérience généraleAmelia Bell and her Manager made this move so amazingly simple and straight forward that it should be put into a textbook, and taught to all uhaul team members. Thank you so very much for your support
Darrell T | Premières impressionsCaring people. Very helpful. Always available.
Marilyn G | Premières impressionsNo issues. Staff was great to deal with.
Lance W | Expérience généraleMy contents were stolen I will be filing a claim I’ll never get the things back The door was changed n my lock replaced Stripped of furniture PCs yankee valuables collectible dolls beanies appliances
Cindy K | Expérience généraleGreat service
Arthur J | Expérience généraleThe staff is great! Always aiming to please and help their customers. If I ever need a truck or storage again, I will be back!!! Thanks JC Staff!!! Keeep up the great customer service! -Shavon Gray
Shavon G | Expérience généraleNo nonsense - efficient, answer questions directly - right to the point. Thank you for not giving me the "sales job"
Andy Y | Premières impressionsThe staff here are professional and polite
Cheryl N | Expérience généraleonly thing i wish was that the light worked in the storage unit other then that everything was great
Daniel F | Expérience généraleJustin the manager is amazing, he was really helpful and friendly. During this stressful time in my life, he helped me with everything and was very understanding. Thank you Justin
Alejandro S | Expérience généraleGreat place Convenient Great people that run it !!!
THOMAS S | Expérience généraleA
Daniel F | Expérience généraleSecurity seemed fine. I was never worried about my belongings. But, I cannot say that it was well lit. There was a light inside my unit that was helpful. Otherwise, not much lighting.
Steve D | Expérience généraleWhen I arrived on 8/31 the staff at the store were very helpful! However, the person I made the reservation with prior provided me with false into about storage rental sizes, and needs more training
Cheryl N | Premières impressionsI was taken care of quickly and efficiently. Unit was clean and ready for use. The extra storage will help us as we relocate to the Binghamton area.
Tim F | Premières impressions👍🏻
Patty J | Expérience généraleStaffs are really friendly and helpful
Yifan J | Expérience généraleEvery aspect of our self storage experience was positive. Justin and his team were always professional and helpful. We utilize the services annual and will return again.
Christopher L | Expérience généraleThis facility was conveniently located close to my son's college campus. It was clean and easily accessible. Staff was always friendly and helpful, especially the manager, Justin. Great place!
Dawn P | Expérience généraleThe staff was very helpful and friendly. Thank you
denise v | Expérience généraleFriendly and knowledgeable staff. Excellent service à la clientèle.
Shannon C | Expérience généraleOverall great service and great facility
Nata K | Expérience généraleNo complaint!
Joseph L | Expérience généraleThis is the second year I'm using them for storage, and I will back again. Fortement recommandé!
Rasheem W | Expérience généraleExcellent service.
Juan M | Premières impressionsKept informed when changes took place at the facility. Updates are much appreciated.
Patricia S | Expérience généraleEveryone was very friendly and I felt welcome
Catherine B | Expérience généraleI appreciate how easy the process was.
Steve D | Premières impressionsJustin is great at his job!
Liza A | Expérience généraleThank you uhaul JC for such a great experience. Everyone was so amazing and so helpful!!
Nicole S | Expérience généraleGreat place nice bunch of guys very helpful.
dale w | Expérience généraleClean, safe, dry, no complaints
Mark B | Expérience généraleAshley was the nicest sales person and very professional if there were more people like her life would be so much easier when it comes to customer service I give her five stars Sincerely Mikey miles
Mike M | Premières impressionsyur sales staff was very polite and helpful.
Amanda B | Expérience généraleGeneral Manager Justin Camacho (Johnson City, NY) in knowledgeable, responsive, and truly cared about my needs and situation. I feel that he made my experience top notch and will continue to do so.
Mark B | Premières impressionsJustin Camacho could not have been more helpful. It was a busy Saturday morning and he handled the customers pleasantly and efficiently. He is an excellent representative of U-Haul.
John P | Premières impressionsWhen I came to check out, my keys would not open the new lock I had purchased from uhaul 3 weeks ago. Another lock was put on my space by uhaul and I was not told. It took an hour to find the new key
anthony c | Expérience généraleClean and friendly
James W | Expérience généraleJustin was incredibly polite and proficient. He was able to set us up and get us into our space quickly. Thank you, Christopher
Christopher L | Premières impressionsWonderful service will recommend this facility to anyone
Candace R | Premières impressionsEmployee was really nice and helpful.
Yifan J | Premières impressionsJustin is very friendly and helpful. He made the storage experience better then I could have expect it to be. Merci.
Misbah Q | Expérience généraleJustin was very knowledgeable and helpful. Very kind and knew his stuff. Great experience, thos is my second time using your storage units. Very happy.
Jessika A | Premières impressionsGot the truck when i needed it, customer service was amazing and truck condition was great and easy to use.
Michelle M | Premières impressionsI also rented a truck. The employees were great but I think u-haul needs to have a full tank policy.Only by giving me a truck with a full tank of gas can I be sure to return the same amount of gas.
Paul J | Expérience généraleI rented a storage unit at this location for a few months and it was great. Good access and friendly helpful staff.
Timothy S | Expérience généraleNa
edward k | Expérience généraleMr. Weber was very helpful when we came to put our belongings in storage and renting a uhaul truck. He was kind and considerate!
Charles L | Premières impressionsJustin is awesome! Appreciate the great customer service!
Matthew D | Expérience généraleBeyond anything considered "normal" nowadays. . . Darn fine, class act totally
Mark A | Premières impressionsFriendly, efficient service. Our van was clean and waiting for us when we arrived; the storage unit is perfect for our needs. Would definitely recommend this location to anyone.
Sue P | Premières impressionsI was happy with the way things were run. Monthly payments were automatic. Lot was always clean following snow storms.
John B | Expérience généraleProfessional, courteous, answered all of my questions, clean; all of the U-HAUL facilities should be like this!
Mark B | Premières impressionsThe facility was easy to get to and maneuver around the lot.
Mark R | Expérience généraleJustin was a pleasure to work with. very accommodating.
Bonnie A | Expérience généraleA
michael c | Expérience généraleMy locker was broken in to, and a snowblower and tools were stolen. The security camera was broken for several weeks. The manager was very helpful, and polite.
JoAnne S | Expérience généraleVery helpful man, and polite.
JoAnne S | Premières impressionsAucun
JOSHUA C | Expérience généraleWas actually a very nice experience
DAVE H | Expérience généraleWould be nice to have lights inside the storage unit or an outlet to plug a light into since there is 24 hour access to the units would be nice to not have to use a flashlight to look though stuff.
Nicole C | RéservationGreat facility.
Heather E | Expérience généraleCustomer service was outstanding Facility is effective and efficient
DAVE H | RéservationThe manager was very friendly and accommodating.
Carolee M | Réservation.
Gary G | Expérience généraleThe staff is extremely friendly and helpful through out my entire stay there. I have no reservations in using there facility again when needed. A great decision in going there for my storage needs.
Theodore K | Expérience généraleA really nice place
MARK R | Expérience généraleThe price increase was detrimental to my staying with the facility.
John T | Expérience généraleMerci.
Alessandro S | Expérience généraleEasy and convenient
Douglas K | Expérience généraleVery well-managed establishment, With all the staff being as friendly.
Douglas G | Expérience généraleThe representative was prompt, friendly, knowledgeable, & explained everything in full detail.
Rasheem W | Expérience généraleI do not have a unit with you. I called the same day I inquired and cancelled with you. Merci
Beatrice A | RéservationJustin Camacho is very professional. Service is excellent.
Frank V | Expérience généraleSmooth transaction
PETER S | Expérience généraleOnly problem was automatic billing issue but was able to correct with phone call
Susan S | Expérience généraleMerci
Carla R | Expérience généralevery attentive personnel,, very helpful,, very considerate!!!
Joe S | Expérience généraleThe staff was so nice and helpful the facility was clean. I will definitely use this facility again and recommend them highly!!
Linda C | Expérience généraleEverything went great
Eddie J | Expérience généraleVery good experience
Ganggang X | Expérience généraleWow! What a great customer experience! Justin Camacho could teach others in the art of customer service excellence. He delivered and p/up our boxes as planned, promised, and with a smile. Très bien
Rebecca S | Expérience généralejustin really helped us out as the original storage unit was given away before we got there. he rectified the situation in a very professional manner!!
Joe S | RéservationI would definitely recommend getting a storage facility here to anyone!
Barbara A | Expérience généraleThere is a problem with mice as many of my items had mouse poop on them. One suggestion dont allow food storage in the same facility you'll always have an issue
Melissa G | Expérience générale😀
Janine B | Expérience généraleStaff helpful.
Virgina B | Expérience généraleThe outside latch on door of storage unit did not open and close well. and it took two people to get it open after removing lock.
Judith S | Expérience généraleOffice hours should be longer to accommodate people working during day. Otherwise, very satisfactory.
KATHLEEN M | Expérience généraleMy experience was very good. My daughter, who recommended U-Haul, said I'd be happy, and I was. Jason, at the Johnson City, NY facility, was very professional in helping me.
Beatrice V | Expérience généralekeep up the good work
George F | Expérience généraleJustin is courteous and professional.
Pamela B | Expérience généraleWell be telling friends to rent trucks from there no place else
Marybeth P | Expérience généraleJustin was extremely helpful when we were moving out of the unit. We had been storing my brother in laws belongings here for almost 2 years. I would definitely recommend this facility to friends.
HAYLEE T | Expérience généraleEverything was great
Charles E | Expérience généraleFriendly staff. Convenient location
Richard F | Expérience générale