Customer Reviews for U-Haul Moving & Storage of Kingston

9 845 évaluations

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive * NO ON-SITE PARKING *, **** NO ON-SITE PARKING ****)

(613) 549-8880

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive * NO ON-SITE PARKING *, **** NO ON-SITE PARKING ****)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Le client n'a pas laissé de commentaire.

Ravdeep Singh 
Évaluation :
3

More staff. 2 People handing installs, rentals and returns, storage, retail sales and propane. My install took 2 and a 1/2 hours because of the lack of staff.

Stacey Love-Jolicoeur 
Évaluation :
5

I rented a car dolly and the equipment stuck. Needs greasing

Tanya Morgan 
Évaluation :
4

Attentive and helpful

Spencer Green 
Évaluation :
5

Ensure the truck has a dolly...

Mauro Sepe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean Place 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Basford 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lalit no 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benoit Proulx 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott hannaford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Hoadley 
Évaluation :
5

Continue great service

jack mccalpin 
Évaluation :
3

The trailer was in good condition but one of the binders for the retaining strap was badly rusted and very difficult to operate and it is a critical part for the safe transportation of the load.

HERBY TESSIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul OBrien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joelle Gingras 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark CADDICK 
Évaluation :
3

Customer parking would be a nice asset

Todd Gowlett 
Évaluation :
2

The IT situation at this location is abysmal. The poor staff were trying but unable to check me out due to outdated and insufficient hardware and or software. There was about 30 minutes of just waiting to pay. For some people, that wait could have made them quite irate. I suggest some more care with the computers and server, invest in a more efficient staff and customer experience.

Tina Circelli 
Évaluation :
4

More parking, please! Otherwise excellent.

Sarah Klapman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill potts 
Évaluation :
5

Everything went exactly as planned. The check-in was very quick once I arrived in the morning and the uhaul was in great shape. Really can't beat the cost!

Jennifer Ducharme 
Évaluation :
5

I left a set of keys and building fob for my apartment and need to pick them up tomorrow.. It was too late to get them because we had put uhaul fob into alot and returned and then released we had left our set of keys on the dashboard slot..I'd appreciate to pick them up tomorrow before someone takes truck March 22 as early as possible as I do need them and don't want them lost.

Pamela Howes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald macdonald 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori Pullman 
Évaluation :
4

Only reason for not a perfect score was not the fault of staff. It was due to technology issues with U-Haul systems. Working in IT it's frustrating to see slow poorly run IT systems.

Josh Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wallace lloyd 
Évaluation :
5

Rob and his team are very professional. Rob helped me directly, and was able to get us a very good price, not to mention he was pretty funny while we were chatting. Overall, would go there again for all my moving and storage needs!

Mike Napier 
Évaluation :
2

Give back a refund of money when you give client 2nhrs and they only use 1hr. Plus, online it says you can use a bank debit Visa at the rental yet you can't so I was forced into a uhaul for $50 when I reserved a van at $20. I only used vehicle for 7km and again paid $50

Sean Zhang-Smith 
Évaluation :
4

Needs more space for parking though I had no problem. Well stocked and great experienced service

Roman Szumski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Elise Labbe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek Hartling 
Évaluation :
5

Always an excellent service from Rob and his team. They always go above and beyond to ensure we are takin care of. 5 stars!

Patricia English 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleck Ronald Lancaster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Witton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE SOKOLSKY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Doughty 
Évaluation :
5

Everything went smooth. Very pleased

Andrew House 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devan Barr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin DePaola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Fouks 
Évaluation :
5

Amazing

Abhishek Reuben Dass 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Arsenault 
Évaluation :
5

Rob was excellent, had me in an out in a timely fashion, equipment was well maintained and perfect for what I needed as Rob recommended it!

matt halle 
Évaluation :
2

Mauvais traitements. Pour plus de détails, contactez moi.

ISSOUF KAFANDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald macdonald 
Évaluation :
5

Trailer was not clean like a U-haul truck would be, but this was irrelevant. The trailer was well equipped and maintained and worked very well for moving my disabled vehicle. An easy and positive experience both renting the trailer, picking it up, using it, and returning it. Well done U-Haul.

Alexander Meller 
Évaluation :
4

Online Reservation process became "bumpy" - wasn't easy to reserve for 3 days. Agents on telephone call to modify reservation were very helpful. Staff at this location were courteous and very helpful - I highly commend them. Vehicle return was expeditious.

jerzy romaniec 
Évaluation :
2

The manager on duty (I believe, young man with a brown beard) flipped out in front of his staff and employees in an extremely unprofessional manner. He threw the keys on the floor for the employee to pick up and when people gave him a look he said "well I can't throw them at your head". I was disgusted someone like this can have power over anyone else.

colin morris 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victor Machado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel Matheson-Fitchett 
Évaluation :
3

Upgrade equipment....Truck had almost 100k and needed new seats. A little more customer focus at check in would be good. I felt I was interrupting their time . Returning truck was great and rep was very professional and friendly.

John McBoyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtus Roach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURAD BAKHSHI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stiff Tim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Shepherd 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA LUNMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Holley 
Évaluation :
4

Al was an amazing representative and helped us from beginning to end. We had a very pleasant experience. Merci

Debera shelley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Monnich 
Évaluation :
4

Great service

Raymond Pothier 
Évaluation :
4

Staff was great Trailer rented was in good condition. Had to accept a substitute trailer because there wasn't one the size I initially rented.

John Cooper 
Évaluation :
5

Fast and easy service

Finn Thinghuus 
Évaluation :
5

Service is excellent

Eddington Chapanduka 
Évaluation :
5

Great stafff

Taylor Linderman 
Évaluation :
2

I had booked a one way car dolly/trailer weeks in advance. There was one on site, but it was not available for one way use. We had a long day of packing and driving ahead of us with a 1200+ km trip and had to make a detour adding and additional 1,5 hours to our trip to pick up a car trailer. At the Portland uhaul site we had minimal assistance, longer wait, and had to move other truck and trailer out of the way to access the car trailer. I use uhaul as there is not much for alternative options, but have little confidence leading up to my rental that the equipment will be available or in the location I requested.

Landon Brown 
Évaluation :
1

UHaul Kingston has the worst customer service. I can provide the evidence for the same. Do let me know if you want more details.

faheem akhtar 
Évaluation :
3

The part to adjusted the chair back was broken. Customer service was good truck was mostly clesn was kind of dirty but not overly.

Natasha Roth 
Évaluation :
4

Overall, the rental experience was good but I was surprised to hear that the gas tank is only 1/4 full to start with. The tank shall be full to start with.

Vinay Sudera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDAH FORD  |  Expérience générale 
Évaluation :
5

Lot is very crowded and hard to get in and park

David Wheeler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Washer 
Évaluation :
2

I booked the U-Haul at 89cents a km and when I arrived there they charged me 1,09cents a km. I don't think is far that I booked something at a price and then they charge it to a new price not happy and they girl working there was rude not friendly at all. She said the fuel was almost full when I got in the truck it was 3/4 tank. I took pictures for proof. Definitely won't be using your service again unless this is taken care of.

Nolan McEathron 
Évaluation :
5

take credit card for incidentals but option to pay by debit

Jessica Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donn Mclean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakob Morey 
Évaluation :
1

Automated return process was bad. Please use a human to avoid errors.

Callum Anderson 
Évaluation :
3

When I called to extend the rental because we were running late, the representative advised there would be an extra charge for that but did not tell me that the pre authorization amount was going yo be charged to my credit card instead of my being able to pay it on debit when I returned the truck. Your representatives should advise this instead of it being a surprise at the truck return.

Jennifer Ley-Page 
Évaluation :
5

Good experience overall ... will use UHAUL again!

Mark Jewett 
Évaluation :
3

The total cost of the rental ended up being double what was quoted at time of booking. There needs to be more transparency about total costs.

Judy Stephenson 
Évaluation :
3

Brand new pickup. Wish I needed it longer. Great truck. Check in and out a breeze. Good experience all in all

Michael Kutz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne Gervais 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Molaro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Len OSullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donelda Korponay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVAN BARR 
Évaluation :
4

Do allow for paper process. Difficult fir non tech person like me to do things on phone.

Mohammed Dhooma 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WADE CARTER  |  Expérience générale 
Évaluation :
4

Huge hole in top of our storage locker.

Jane Minor  |  Premières impressions 
Évaluation :
4

Since it was a snowstorm, just salt the parking lot a little better. But other than that no issues. Good people!

Julie-Cynthia Hart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jamieson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Kehoe 
Évaluation :
5

Both staff members that I dealt with were very professional and a credit to U-Haul.

Andrew Mace 
Évaluation :
5

The Dolly we received didn’t have a strap supplied to wrap around the furniture item.

Len OSullivan 
Évaluation :
5

All aspects of my rental experience were handled smoothly and without any issues. Very happy with the experience.

Michel Brisebois 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy Duff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Brett 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jennifer thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Hennessey 
Évaluation :
5

It would be nice if the gas left in the truck that is over what you used could be credited to the cost. We had no way of knowing how much fuel it would use and left a quarter of a tank above what was in it when we picked it up. We were told that there was nothing we could do about that.

Rene Coulas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Canham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE MCDONOUGH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal Wright  |  Expérience générale 
Évaluation :
4

Organize the parking area better

Justin Sparks 
Évaluation :
5

Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!

shannon mcgrath  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle BOOTH-UYEDA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hillar Aitken  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maybelle Bedell  |  Expérience générale 
Évaluation :
4

Had some issues sorting out the unit at first but it was a good experience overall

Jen Ferguson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Abraham  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Fortement recommandé!

Beth Lambert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Abraham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Smith  |  Premières impressions 
Évaluation :
5

Great job

Micheal Baumhour  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNE CANAM-HARGROVE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixie Rabbe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

levi morris  |  Premières impressions 
Évaluation :
1

I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8

James McColl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy poncia  |  Premières impressions 
Évaluation :
5

Helpful staff, clean facility, great price.

Patrick Jones  |  Expérience générale 
Évaluation :
5

Clean facility, friendly and helpful staff, and very reasonably priced.

Patrick Jones  |  Premières impressions 
Évaluation :
5

occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.

CHRISTOPHER CARLETON  |  Expérience générale 
Évaluation :
5

Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since

James McColl  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy Hilton  |  Expérience générale 
Évaluation :
1

Rob - the manager is terrible.

Joyanne Jarva  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mavis Rockey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy Bleakney  |  Expérience générale 
Évaluation :
5

Smooth move in and move out process made the experience with U haul a very convenient option for storage.

Rose Ombuoro  |  Expérience générale 
Évaluation :
5

Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.

Angela Curran Greer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed Mohamed  |  Expérience générale 
Évaluation :
3

Storage facility smelled of cat urine in places.

Mark Drummond  |  Expérience générale 
Évaluation :
5

Very helpful staff at the Princess Street location. Great job.

Melvin Skeete  |  Expérience générale 
Évaluation :
5

The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.

CHRISTOPHER CARLETON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed Mohamed  |  Premières impressions 
Évaluation :
4

Thanks Rob, Lighting wasn't *that* good... Drew

Andrew Waddington  |  Expérience générale 
Évaluation :
3

Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.

Lyndsey MacDonald  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Baker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Bleakney  |  Premières impressions 
Évaluation :
4

Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..

James McColl  |  Premières impressions 
Évaluation :
1

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rhyan Mitchell  |  Expérience générale 
Évaluation :
1

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rhyan Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Kaufmann  |  Expérience générale 
Évaluation :
5

Friendly staff and very accommodating.

Tannis Fleming  |  Premières impressions 
Évaluation :
5

Kingston team is doing a great job

Matthew Handford  |  Expérience générale 
Évaluation :
4

Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.

DANIEL PATTERSON  |  Expérience générale 
Évaluation :
5

Graet place

John Adams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne greene  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan cain  |  Premières impressions 
Évaluation :
1

I paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?

Amy Lees  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT RAMOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri Ellenberger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER O'CONNOR  |  Expérience générale 
Évaluation :
5

The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.

laurie ross  |  Expérience générale 
Évaluation :
5

No issues at all. Staff has been great from the start.

rachael corbett  |  Premières impressions 
Évaluation :
3

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

thersea romano  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathan Jones  |  Expérience générale 
Évaluation :
5

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

JEFFERY KEUNING  |  Expérience générale 
Évaluation :
4

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

Gisele Cyr  |  Expérience générale 
Évaluation :
5

Staff were very helpful!

ADAMAHMAD HASSAN  |  Expérience générale 
Évaluation :
5

Facility was very clean, staff was awesome. The moving carts available to use were great.

Colleen Hood  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james grant  |  Expérience générale 
Évaluation :
1

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

LYDIAMORIJADE ADUNOLA  |  Expérience générale 
Évaluation :
5

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

DEBRAA FRASER  |  Premières impressions 
Évaluation :
3

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Christopher Davis  |  Expérience générale 
Évaluation :
5

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Steph woloshyn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Fraser  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn Merry  |  Premières impressions 
Évaluation :
4

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Barb Chant  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney Patterson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat Mercure  |  Expérience générale 
Évaluation :
5

The staff were all super amazing,

christopher haggart  |  Expérience générale 
Évaluation :
3

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Merci.

Maziyar Madani Hosseini  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Snider  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna de los Reyes  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat Mercure  |  Premières impressions 
Évaluation :
2

Staff at this location were grumpy and customer service was not there.

Darcy UMPHERVILLE  |  Expérience générale 
Évaluation :
5

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Liz Foster  |  Expérience générale 
Évaluation :
5

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Brian Allen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Heyman  |  Expérience générale 
Évaluation :
5

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Brian Allen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Beck  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Epifanio Gonsalves  |  Expérience générale 
Évaluation :
4

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Epifanio Gonsalves  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jordan Smith  |  Expérience générale 
Évaluation :
5

Excellent customer service

Susan Heyman  |  Premières impressions 
Évaluation :
4

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

kevin penrose  |  Premières impressions 
Évaluation :
4

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

patty wakins  |  Expérience générale 
Évaluation :
3

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Adam Hart  |  Expérience générale 
Évaluation :
5

Guys at the facility were helpful

Adam McIntyre  |  Premières impressions 
Évaluation :
5

It was free for the first month with the rental of a moving truck which was a Godsend!.

leslie dupre  |  Expérience générale 
Évaluation :
4

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Candace Cordeiro  |  Expérience générale 
Évaluation :
5

Great service. Very friendly, a pleasure to deal with

Beth Kuyntjes  |  Premières impressions 
Évaluation :
5

great

John Copus  |  Expérience générale 
Évaluation :
1

booked online,wrong storage unit & no unit(s) to fit our 20' Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

RAYMOND ARRINGTON  |  Expérience générale 
Évaluation :
2

Booking online wasn't working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

RAYMOND ARRINGTON  |  Premières impressions 
Évaluation :
5

Great place good staff.

Peter Wadden  |  Expérience générale 
Évaluation :
5

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Sandra Hickey  |  Expérience générale 
Évaluation :
4

Very helpful staff. Professional and polite

NATALIE KYLE  |  Expérience générale 
Évaluation :
4

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

VIRGINIA LETOURNEAU  |  Expérience générale 
Évaluation :
5

Friendliest and best customer service I have experienced from a uhaul office .

peter waddingham  |  Expérience générale 
Évaluation :
5

No comment

Garth Cook  |  Expérience générale 
Évaluation :
4

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

INAYAT CHATOO  |  Expérience générale 
Évaluation :
5

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Merci!

Madison Aubie  |  Expérience générale 
Évaluation :
5

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret stark  |  Premières impressions 
Évaluation :
2

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Maryanne Bauder  |  Expérience générale 
Évaluation :
5

Great as always

Troy Donihee  |  Premières impressions 
Évaluation :
5

These people are fantastic, very personable.

Troy Donihee  |  Premières impressions 
Évaluation :
5

Excellent service

Kandice Jones  |  Expérience générale 
Évaluation :
5

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Laura Edwards  |  Premières impressions 
Évaluation :
5

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

gabriela ludusan  |  Expérience générale 
Évaluation :
5

Staff are courteous. Very clean facility.

Irene Arruda  |  Réservation 
Évaluation :
5

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

JILL JODOIN  |  Expérience générale 
Évaluation :
1

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Jinhoon Lee  |  Réservation 
Évaluation :
5

All good

Richard Ciardella  |  Expérience générale 
Évaluation :
1

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Kaitlin Gibson  |  Expérience générale 
Évaluation :
3

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Stephen Njuguna  |  Expérience générale 
Évaluation :
1

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Trish Sosnowski  |  Réservation 
Évaluation :
5

Move out date was Sept 4/18

Dalton Budhram  |  Expérience générale 
Évaluation :
5

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Patricia Moulton  |  Réservation 
Évaluation :
4

We were happy with the service we received. Merci!

roxane hamm  |  Expérience générale 
Évaluation :
5

Great location and service

GEOFF MAINPRIZE  |  Expérience générale 
Évaluation :
4

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

GARY LAMBO  |  Expérience générale 
Évaluation :
1

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Neumar Ramos  |  Expérience générale 
Évaluation :
3

Got instigated about smoking the vehicle when explained I wasn't smoking in It, a young guy looked at me and said are you sure you weren't smoking darts. Not impressed at all.

sarah poole  |  Réservation 
Évaluation :
1

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It's prettu clear no one knows how to do their job

Christian Kelsey  |  Expérience générale 
Évaluation :
2

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

ERIK FAREVAAG  |  Expérience générale 
Évaluation :
2

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

kevin allt  |  Expérience générale 
Évaluation :
3

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Denise Dalton  |  Expérience générale 
Évaluation :
1

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Yantian Li  |  Expérience générale 
Évaluation :
4

Excellent service all around at this Kingston location.

Rene Maillet  |  Expérience générale 
Évaluation :
5

You’re on line staff is horrible maybe one out of 10 or affective...

John David  |  Expérience générale 
Évaluation :
5

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

John David  |  Expérience générale 
Évaluation :
1

Understaffed with a poor attitude towards customers.

Bill howard  |  Expérience générale 
Évaluation :
4

Have used this site for many moves in the past and would definitely return.

Roberta Fisher  |  Expérience générale 
Évaluation :
5

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.

Trish Pekeles  |  Expérience générale 
Évaluation :
4

none

Craig McCulloch  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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