Overcharged
Brian GrinnellCustomer Reviews for U-Haul Moving & Storage of Lake Norman
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was very friendly and hospitable.
STEPHEN BENULIS | Premières impressionsTruck was ready, attendant was friendly and helpful.
Danny OatesProfessional, engaging, and very helpful in determining what I needed.
JAMES BISCOE JR | Premières impressionsCustomer care person at the Cornelius counter didn't explain things properly and charged me $20 dollars for not checking in via QR code. I dropped my keys on time but didn't knew that we had to go web check in. Even though everything is being recorded , I was still charged $20. I called her and requested to consider as it was genuine mistake of not knowing that piece, but she didn't care to bother about it and kept on saying it is in contract. Would really appreciate if i can get my $20 back.
Nafeeskhan PeerukkonMorgan, the staff member was patiently helpful with making sure to answer all my questions. She confirmed and re-booked my reservation and gave me the opportunity to tour the unti to confirm that it was the size I needed. The facility was clean and well kept. Impressively there were enough carts available to move into the storage unit, even with the number of renters that were on sight at the same time that day. The 5am-10pm access hours are perfect and love the option of early access if needed. Overall, I was quite impressed with this U-Haul location.
Stephanie Harris | Premières impressionsI had the best customer service experience with them and would recommend them as well as use them again for myself. Thank you ladies for great service.
Andrea FoyWish office had earlier hours for early movers.
brenda barger | Expérience généraleNothing at this time.
ALLEN AIKENSExcellent Customer service
Alisa ApplewhiteVery well maintained and managed. I felt my storage was secure at all times and had easy access to it.
Gene Kennedy | Expérience généraleThe store was closed when I arrived, due to a family emergency. There was not much customer parking. I was lucky to have the one parking space while using the truck.
Karen SroczynskiGreat facility - would certainly recommend! Thank you for providing a property that allowed me to feel secure, about leaving my possessions in your trust!
anthony carroll | Expérience généraleCode I was given wouldn't open the gate and when I called the number on my rental form I could never get through to anyone. Communication needs improvement!
Neal NorvellDra McCoy is AWESOME at what he does! He was very help kind & knowledgeable about his job, Not only that he was very sweet friendly & I had a small situation going on an had tear's flowing down my face Dra took the time to comfort me with inspirational words & let me know that everything was going to be ok & not to worrY!! He has to work by himself for a moment but didn't miss a beat & each customer was handled professionally & without a long wait. Thank you Dra for EVERYTHING GOD BLESS
Carla Edwards | Expérience généraleI enjoyed my time at this facility, the staff was polite and very helpful and very helpful. They greeted you with a smile and went above and beyond to see that your every needs were taken care of, if I was to ever need to store anything in that area, this is where I would come, thank you guys.
BOBBY FARRAR | Expérience généraleYoung man that was there Friday morning 12/1/2023 which his name is escaping me Is the best worker and extremely pleasant .
Christina Phillips | Expérience généraleExcellent service à la clientèle
carlos valleAndra and her crew were very helpful throughout term there…All the best to them!
George Bassett | Expérience généraleJust keep up the good work
James WidemanI was well pleased
James Wideman | Expérience généraleYour advertisements and videos are very misleading. I watched a video of the unit size before hand showing people loading a mattress and such in the unit. When I got there I basically had a little cubby hole that we had to CLIMB up in. Luckily, we were able to fit what we had in the cubby and all is well at this time, but your corporate needs to do a much better job of being realistic with people. Everyone that I spoke to or delt with in person were exceptional employees.
Lisa Hunt | Premières impressionsGreat service
Jeffrey Lau | Online Move InFriendly fast service. Need to reduce the paint on the parking lot very slick when wet
gregory scottExcellent customer service. It's a great location. The management went the extra mile and was accommodating when I needed to extend because of changes in my move-in date. Merci.
Kysha Blyden-wallaceI appreciated that I didn’t have to give a 30 day notice to move out.
LORI JONES | Expérience généraleNo Improvements are necessary. General Manager Andra McKoy was exceptional with his service and we will certainly use this facility for all our Rental needs. Thank you. Peter Redmond
Peter RedmondThe employees of the uhaul storage were very knowledgeable and very helpful.. I would recommend this particular uhaul to everyone and had a great experience throughout the whole process.
ANDREW FLETCHER | Expérience généraleMgr Dra was polite and very helpful
Vince Conleynone
Pastor Ruel BuenoOffice staff was courteous and very helpful with our account needs.
Sarah Graham | Expérience généralethis location charged me for a dolly that was returned, this location would not answer the telephone.
Richard HimmelspachOverall my experience with Uhaul has been a nightmare. From the moment I tried to pick up my truck to getting my storage unit. First truck was at different location than I confirmed the day before. Then I had no dolly for my move, though I reserved one. Then when I arrived at my storage place in NC, my unit was on 3rd floor instead of 1st floor. I had confirmed this day before also. Then although Eric at storage was helpful there was no dolly at the facility either. It took three times as long to unload truck into unit because of wrong location and lack of a dolly. This has been worst experience I have ever had with Uhaul on all transactions. If I can afford them next time, I most certainly will and I would not recommend them to my worst enemy.
Trudy Blades | Premières impressionsThanks for U-Haul, the facility maintained well with good equipment which is very helpful to move the packages & boxes.
rajeev muthikuri | Expérience généraleThey're very helpful and friendly, the receptionist is all about U-haul's business and she does it with a smile. It was hot upon moving into my storage unit and she brought us water, would I recommend this site to others, yes I would.
Bobby Farrar | Premières impressionsExcellent service
DELFINO HERNANDEZDra was pleasant and helped to get me checked in as quickly as possible after all the Uhaul systems went down. The other gentleman working on the grounds was helpful and gave us water & helped me with a few broken items.
Kiaya Matthews | Premières impressionsThe representative was very helpful
Jamarcus FoxAndre the GM was amazing, kind, and extremely professional. Hard to come by. Way to go, Andre!
Daniel Seiler | Online Move InThe staff at the facility we’re just so on organized and not too friendly
AARON RUBIN | Expérience généraleOffice permanently closed since now storage only.would be good to have someone on duty every day. Someone had tampered with my lock, could not open with key so had to get locksmith. Cost was very high but unit now empty and closed.
JUDY PINKLETON | Expérience généraleClean facility, easy access to units and loading/unloading. Pricing was reasonable
Richard Vreeland | Expérience généraleNone. Thanks.
Timothy Hilton | Online Move InThe girl working - closed early and left. Was rude the next day when I went back. Boxes were great but I would not go back bc of her
amy kurtzPretty disappointed that I rented an appliance dolly and then was told they didn't have any at this location or the nearest store. This is a known issue as two other gentlemen were upset regarding the same thing. I was then told I rented a different type of dolly. Either there is a website glitch or you all shouldn't be advertising that you have appliance dollies. I had to pay an extra person to help me move so I could get my Washer and Dryer. Other than that, the representative was very nice and thorough.
JAMES PRYORExtremely helpful staff at this location
James Waters | Expérience généraleThe Young Lady Had The Best Attitude.A great experience!
Shelia AndrewsExcellent customer service after what I experienced at the Mooresville Storage Uhaul location! I wasn't told that that location didn't have the furniture dollies that I needed to move things. So I called around and the Cornelius location was extremely polite and friendly! Everything was waiting for me when I picked the dolly up!.
Heather OsborneExcellent customer service…thank you
roy StrassbergI'm not sure what happened to this location however, either Uhauls expectations for customer service has lowered or someone missed the training. This was by far the least most enjoyable experience I have had at any store . The young lady appeared almost annoyed that we were even there. She never smiled, greeted us , or even offered any additional services. In the past, the store would have someone inspect the truck with us. She simply told us that we would need to take pictures of the vehicle ourselves to "cover ourselves". When I returned the truck, i found there was a leak in the roof that damaged several of the cabinets I was hauling. I pointed this out to her and all she literally said was to the coworker, well i guess we better write this up to get it repaired. She didn't even acknowledge me or even apologize for your truck ruining my cabinets. She never offered any recourse for me at at to tell anyone. When i waited in the office for my receipt, she said she will just email me one. I wanted my reciept to ensure that I wasn't blamed for this leak because she appeared obviously annoyed to be helping anyone. I enjoyed Uhals products and services for years, but something has changed, and I fear not for the good. I will probably start looking for alternative companies for my moving and storage needs. To be honest, I don't expect a follow up to this review, although I would like one. Merci
RICHARD CILINCEONThe facility was mostly clean except for in unit entrances at elevators other patrons left unwanted items behind and they were like trash never disposed of by staff. Yucky.
SHIELA CHARRON | Expérience généraleNothing. Customer service was excellent. Truck was excellent. Enough carts for us and other people to use.
luis velezI frequently had employees vehicles blocking access to my unit and the downspout was not on the ground and frequently spouting water into my unit.
Susan Dellinger | Expérience générale1st, I picked up a truck on Friday then another one Sunday. BOTH trucks showed 1 mile more than what it actually was. 0,99 since isn't that much unless uhaul gets a LOT of 0,99! Dealt with a guy two days and female one. NEITHER should be in customer service. ZERO friendliness. I was 30 minutes late picking up Sundays truck and guy called and said if I wasn't there within the hour he was canceling my order! When you are moving, not everything goes as planned! I've dealt with other uhauls for years and have NEVER dealt with this experience.
LAURA MALOYNothing, great experience
Willie WatkinsGreat service at a convenient location.
tung doan | Expérience généraleThis U-haul was great to work with. Nice truck and great communications. Had to extend the use without problems. Thanks
Roger CookThis made moving sooo easy!! The truck drove well and it was super clean, which we appreciated! It was raining during our move, so we wished the wipers were better. Other than that everything was great!
cristal GarciaThe truck was fine. It was clean and well run. However, for the second time in a row, the same checkout person - the same female - was extremely unprofessional, rude, and not helpful. She would ask questions, and then not allow for an answer, and always answered with sarcasm and rude remarks. I work in customer service, and I would not put up with this type of service if she was my employee. Also, the location of terrible parking when you come over and pick up the truck there's nowhere to park.
Bob CurthI have used the Cornelius, NC, location frequently during the past year. Everyone one is very pleasant to work with, and the overall rental experience for both storage and vehicles has been very easy.
MARY BOWEN | Expérience généraleGreat experience. Very helpful and nice employees. Je la recommande fortement.
Xiaoyu MaEverything was ready when I arrived for pick up. Young lady that helped me was very friendly at pick up and drop off. Highly recommend using.
cory kuppersEverything was very pleasant and the young lady behind the desk was more than helpful. She was very friendly and accommodating.
dustin willams | Premières impressionsGreat people, great products.
Tomasz DrozdowskiThere was no light in my unit
donna reiser | Expérience généraleFast service. Picked up and returned van quickly. Associate was very Professional! Merci.
Adam ChludzinskiThe young lady I checked out with was amazing!!! She should definitely be a manager if she is not. Very thorough explanation and very patient. Made me feel wanted and appreciated as a customer.
ireisha vaughnProbably never renting a uhaul again if I can avoid it. I'll use Budget, Penske or Ryder. You get nickel and dimed for everything at uhaul. My truck was given to me with 5/8 of a tank of gas. I drove 57 miles and refilled the tank to 5/8. I did the self check in to avoid their $20 fee if you don't, and the next morning was charged an extra gas fee. Apparently they measure the gas in 1/16th, but the gas gauge in the vehicle is 1/8th. So I needed to put the gas just over 5/8, and not on the line. Also if it costs $20 to check a vehicle in shouldn't I get paid the $20 as a discount? 類 Use Penske Ryder or Budget
Matt OnoratoI really appreciate the service and availability of the premises. Highly recommend the place!
Zoe Burjoss | Expérience généraleThe guy at the store was great!
Steven CopeReally good people
derrick chapin | Expérience généraleThe gentleman that helped me was extremely helpful! He was very friendly, professional, knowledgeable and answered all of my questions. In todays world good customer service is hard to find and he was amazing nn
Dena Jordan | Premières impressionsCalled the uhaul number that recommended movers for that day that did not show up twice. Subsequently charged nearly double by uhaul for keeping the truck when there movers did not show up but when I call them they tell me it's a third party service and take it up with the movers, who don't respond to requests.
Douglas GreenbergDriver's side door was very hard to close. The person that waited on me was argumentative about my address. I will not rent from this location again.
William craftThere needs to be lighting in the storage units, or at least they need to be lit to some degree. It was extremely difficult moving everything by flashlight as the light fixture was too high to put in a bulb
Kaelyn Alexander | Expérience généraleMonica could have been more helpful on the phone. She was very condescending to me when I was not familiar with picking up the van after hours. All she said was you have to use the website. When I arrived after hours it was dark and cold outside. I was with my wife and kids. Monica showed up very happy and asked if we were okay. I explained to her that I can't get the gate opened and I was on the phone with U-Haul. Seth just smiled and said they will help you have a good night and left! It took about 45 minutes to an hour to get the van with the help of the rep on the phone. The code that was given to me was invalid so it took a long time for them to fix it. Then I got locked inside the yard which scared me! The code did not work to let me out! A few minutes later the rep figured it out. I stood outside in the cold for about 40 minutes before someone answered the phone. I spent a lot of money buying your products near $500 - $800 and this is the service I get!
Jim RenehanThe employees were polite, quick to help us and very cheerful. The van was clean and well maintained. We would definitely come back if we need to use a vehicle to pick up some deliveries
Dennis BrownThe person on the phone who helped us make the reservation was great. So was the person who assisted us when we picked up the vehicle and returned. Both were very friendly, helpful and knowledgeable. Great staff! Truck was clean and worked very well.
vicki myersThe only issue was a gas charge @$5 a gallon I used a 1/4 tank of gas and was charged $50 I feel 6 mile a gallon is a bit much
Robert ModicaThe 'Dollies & Furniture Pads' on the trucks when they are not requested always bothered me. A tripping hazard that takes up space. The staff was helpful and friendly.
Brian JohnsonMonica was very professional and courteous.
Mark Harrah | Premières impressionsThe girl at the front desk was EXCELLENT!… very professional, friendly, and helpful! You are fortunate to have her as an employee.. Judy Verross
JUDY VERROSS | Expérience généraleThanks for people person employees who are willing to understand you and assist in anyway possible and for taking the time to explain answers to questions that is comprehensible.
Auretta Knox | Premières impressionsThe storage unit showed no evidence of rodent infestation or roaches after 17yrs. Amazing.
CHRIS KALIL | Expérience généraleMy original order was for Mooresville,NC. I called your Customer Service to schedule the truck and the unit. When we arrived , we were told that the unit was equivalent to a file cabinet! I had asked for a "1" bedroom size. The girl was rude and matter of fact… we don't have ANY size for you. She gave no additional information. I had to PULL information out of her as to what are my options? Where is another UHaul? What can I do with the items sitting outside on your truck? She finally called other places and I ended up in Cornelius which is the same location as my keeping the things at my HOUSE… Absolutely not where I needed to be. We left.. drove back towards home and finally got a unit.. Alit if time was wasted because the original lady did not reserve the correct SIZE. I had to use that unit because of dropping off the truck. Then, there was a major issue about leaving the truck there versus taking it BACK to Mooresville….another hour. My experience was a nightmare and I had to pay the mover $600 for 4 hours and he got angry that I didn't have $700 cash.
JUDY VERROSS | Premières impressionsD004 had oil leaking from D003.
Yerbol Panaberdiyev | Expérience généraleThe facility was always clean, the elevator always worked and there were always big dollies available at the building entrance. Plus the staff was pleasant and helpful. We will definitely be back when we need storage.
MARGARET WILLINGHAM | Expérience généraleFront counter girl is nice and helpful.
tung doan | Premières impressionsGreat all around experience! Thank you!!!
Freida Apodaca | Expérience généraleMy storage was not available. Never received
Delzora Barnett | Online Move InDidnt have vehicle --Had to uber for $52 to pick up...Online check out didnt work--Took 1 1/2 hours to check out--Noone ever answers phone Poor all around service---Willl never recomend or use Uhaul again
John Paxton | Premières impressionsVery safe and the team was professional Thanks
Ron Zifer | Expérience généraleFriendly and helpful staff
William Grail | Expérience généraleEverything was excellent at the facility
john meehan | Expérience généraleShawn provided excellent customer service
William Grail | Premières impressionsThe staff needs more understanding
Corey Baker | Premières impressionsVery nice storage facility. Never any problems at all. Would definitely recommend!
Beverly Kozdras | Expérience généraleHad storage since 2015 and when Covid hit my health decline and was unable to pay and they sold my unit
stephanie moore | Expérience généraleI would use the facilities again, very clean easy access, didn't have to worry about my belongings being safe and secure.
Roman Kolodziej | Expérience généraleThe staff was always friendly and very helpful!!
Shannon Smith | Expérience généraleExcellent service à la clientèle
Reta Hutchens | Premières impressionsAucun
MICHAEL CAIN | Premières impressionsHitting Bellamy is awesome
Miyah Putman | Premières impressionsNasty place , roaches , unit had dead animals in storage units. Management drinking on the job. Just completely disrespectful
Justin Grissom | Expérience généraleHaving moved from out of state, the customer service was so much appreciated.
Maggie Walker | Expérience généraleAs a paying customer I was very disappointed to come in and find my storage space locked after I had already made my payment twice or at least I thought it was twice the first time whoever was processing the payment did not follow through I got a late notice and then I paid the amount due I went to my storage space a few days later and I was locked out I was very upset saying I had to come from another state to that facility to take care of my things maybe workers don't care in some instances but those are personal things that belong to other people memories special gifts and what have you some may think it might be a little much to feel violated when you have followed protocol I cannot access the things that belong to you it seems that probably a little communication between corporate and locals need to be encouraged over all other services with average
theresa isley | Expérience généraleUpon arrival to my unit…found a purple container that someone had put my items into. When I went to let the manager Julie know what was happening…she said my unit was not locked correctly. She then said that her nite crew should have noticed this & reported to her. Said she was …sorry. I noticed some boxes on top in my unit, near the next unit were open. There is enough of a space for someone to come through on top. She said there is nothing that can be done if someone wants to come into another's unit from the top. Really??? She said that's for AC/heat to come through & that's the way it is. Why can a mesh screen if some sort not be installed to ensure safety for each unit???
SHARON SPENCE | Premières impressionsStaff were professional and friendly. Facility was clean and well lit. I always recommend U-Haul for storage or vehicle rental to family and friends. Security of personal belongings always provides a peace of mind and that is priceless. Thank you U-Haul!
MARY CASTILLO | Expérience généraleThanks again for your help
TED OKEEFE | Expérience généraleHelpful comments from the staff and good answers to my questions
anita cassard | Premières impressionsI was provided top notch service and the staff went above and beyond to accommodate my needs. Very professional and friendly. I will definitely be returning to this facility in the future and I will be recommending them to my friends as well.
SHONIA LEE | Premières impressionsMy check-in agent was great!
ANN ALVES | Premières impressionsJulie and staff are amazing! Very clean and organized. Renting was made very easy and inviting,
Andrew Vercellono | Premières impressionsThe employee who helped me was so patient answering all my questions and very helpful. Not sure how to spell his name, but Sean and his co-worker were great!
lois ventsias | Premières impressionsManager Julie and Shawn were professional, knowledgeable, friendly, and helpful with my storage needs.
MARY CASTILLO | Premières impressionsEverything was great.
Peter Fernald | Online Move InJulie and the whole team were accommodating and great to work with. I felt like neighbors were watching over our stuff
MARK PHILLIPS | Expérience généraleAlways helpful and professional!
Randall Lawrence | Premières impressionsJulie and her Staff were excellent. They were helpful and courteous. The place was packed but they remained friendly and helpful. Excellent experience.
Micheal Wagner | Premières impressionsEasy to reservation process. Great service by staff. They were respectful, kind, friendly, very informative and helpful.
Tracey Phillips | Premières impressionsStaff at both facilities I visited were very professional and helpful. Excellent job!
Ron Zifer | Premières impressionsThe ENTIRE staff is ALWAYS so courteous, helpful and friendly!!! I have NEVER not been greeted w/ a smile!!! Even though this location is further than other options, we continue to come to this location because of the exceptional experiences we've had here! We wouldn't trust going anywhere else!!!
Lucia Verville | Premières impressionsGreat staff, esp owner and clean. Top Drawer place.
William Buchanan | Premières impressionsIm not steve i dont know how this got sent to me
Steven Spain | Expérience généraleI love the atmosphere and customer service is always wonderful
MONTE HOLLINGSWORTH | Premières impressionsJulie was absolutely amazing. She helped me find the perfect unit for all my belongings and showed me exactly where it was. She definitely deserves a raise for how much time and effort she puts into the job. She is definitely an A1 employee.
Amber Lloyd | Premières impressionsjulie and her team had the unit ready and were very nice when we arrived.
Todd Hudson | Online Move InThe experience was great and Julie was extremely helpful.
Mark Leon | Premières impressionsJulie LLoyd deserves a promotion and a pay raise. A huge pay raise! My personal experience as a long term multi-unit storage customer has been completely without issue and in a word, excellent, since she took over as mananger! She has always been eager to assist me with suggestions and/or solutions with regard to my storage needs. Additionally, I have rented rented U-Haul moving vans and trucks numerous times over the years and Julie has made certain that I had what I needed, when I needed it, without question! Many times when renting a truck, she has made a "preemptive" courtesy call with regards to my return time, to make sure that if I needed the truck for an additional day, it would be available to me. Most important to me though, is her kindness and eagerness to help in any situation. The phrase, "service with a smile", may well have been coined with Julie in mind, though that doesn't seem sufficient. "Excellence with a smile" better describes Julie and what she does because that is who she is! Thank you Julie! You've made a friend for life! Sincerely, Paul N Harper, Jr
PAUL HARPER | Expérience généraleMost friendly and best experience with any storage facility. The staff and manager did everything to help us in every way. I will go back there first when I need storage or rentals. Merci!
Kenneth Peattie | Expérience généraleThe only location we have been using for storage and truck rental for over 8 years now. Staff always goes out of their way to meet your needs.
nickolas licul | Expérience généraleJulie was a pleasure to deal with. Thank you!
JOANNE MANN | Expérience généraleAlways helpful staff- calls when they have a question about the rental
KEVIN EWY | Expérience généraleJulie, and her entire staff, are helpful, friendly and welcoming. And the facility, including the office, property and storage unit is cleaner than anyone would expect! I have used several storage companies and this location is above and beyond the others!!
Leigh Mammone | Expérience généraleWould have given 5 stars but was charged a late fee because the individual who initially signed me in did not check my new info on my card and update it on my record. The rental charge was declined because the card had expired. I was unaware that my info had not been updated when I came in to request a unit. I was charged a late fee as a result.
NANCY SAWYER | Expérience généraleMold on EVERYTHING. AND rodent activity inside of the storage. The is ALWAYS a piece of equipment that is parked just outside of that unit.. That limits you from driving up close to access the unit
LORRAINE SMITH | Expérience généraleThe people at Lake Norman UHaul are some of the most friendly people I have ever hade the pleasure or working with. And the facility is so clean. They even re-swept and wiped down the walls of my unit just before I started moving my items in!
Leigh Mammone | Premières impressionsVery friendly and helpful staff. Best experience I have ever had with any U Haul facility.
Bruce Lawson | Premières impressionsAll the staff are helpful and courteous, offering knowledgeable service in a friendly manner. When I requested a change in my initially assigned storage locker, they accommodated my request without hesitation. The facility was always found to be clean with proper COVID practices evident. I definitely recommend this U-Haul facility. If you are planning a self move, check them out before buying boxes & packing materials.
John Duncan | Expérience généraleJulia went out of her way to help me. She’s great.
William Plyler | Premières impressionsCasey is a rock star!
Dara Whiting | Premières impressionsGreat, helpful staff!
stefanie johnson | Expérience généralePersonnel amical
CRAIG ABERBACH | Premières impressionsNice people
Michael Quinn | Expérience généraleThe staff here is amazing and Julie is awesome 👏🏽 Extremely clean and very accessible.
Cheryl Blair | Expérience généraleExcellent experience renting a unit at this Uhaul location! Great employees that makes it an outstanding experience; very clean storage units and everyone was very friendly and helpful!!!
jaqulyne smith | Expérience généraleThe staff were friendly and professional and the information they provided me about the storage unit and truck rental was very helpful. Great overall experience!
Gary Slusser | Expérience généraleRay was very helpful and friendly to deal with. He made it very straightforward and easy to rent. I felt comfortable dealing with him and would recommend them to anyone.
Michael Pickard | Premières impressionsJulie, Ray and the rest of the staff were extremely helpful!
James Pickard | Expérience généraleGreat staff! Very helpful and professional.
ann eley | Premières impressionsJulie went out her way to help me in every way. To me she went way beyond to help
Cheryl Jackson | Expérience généraleWe were very impressed with the professional manner the complex was handled and felt like part of your family. Thank you and I'm sure we will require your storage facility again!
Jane Ellithorpe | Expérience généraleRay was a massive help and a blessing on a long day. I booked the wrong size and he quickly changed me to a new unit. Unit is clean and feels safe!
Lauren Crabtree | Online Move InVery attentave. Great customer service. The office has some one always there.
Edward Kowalski | Premières impressionsSean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.
robert vogel | Premières impressionsI never had a problem
Erin Warren | Expérience généraleHad constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.
randy orr | Expérience généraleThey were GREAT!
Bonnie Bell | Expérience généraleAll good, thank you.
robert lutz | Expérience généraleGreat wine storage area. Very convenient and easy to access. Will recommend to others.
Doug Jones | Expérience généraleParking at the entrance is tight. Everything else met expectations. Staff always helpful.
Ken Jahns | Expérience généraleThe entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!
Victoria Borkey | Expérience généraleAucun
Andrea Adams | Expérience généraleI was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. Je les recommanderais sans hésiter.
Matthew Kirn | Expérience généralefriendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.
nicole lenzinger | Expérience généraleExcellent facility. Would highly recommend to a friend.
Glenn Jefferson | Expérience généraleGreat experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.
Matthew Kirn | Premières impressionsStaff was really nice and accommodating.
Brandon Davis | Premières impressionsrental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low score
nicole lenzinger | Premières impressionsCouldn’t have been happier with the service I received.
Kristin Bou zeidan | Expérience généraleGreat customer service and pricing. Thank you!
RICARDO DIAZ | Expérience généraleloader price was 50 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.
MARK CALLAWAY | Expérience généraleThe facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.
Steven Zook | Expérience généraleWas very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona Jordan
RAMONA JORDAN | Expérience généraleI have used this facility many times over 20 years... Very reliable...ktw
Karl Thomas | Expérience généraleExcellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.
Mary Petray | Expérience généraleThanks very good attention
Aura Ramirez | Expérience généraleA remodel of my local condo required a temporary move out of my stuff. You provided me with a "one stop shop" with a truck rental, storage space, and moving labor. I had a very positive experience.
Mark Starnes | Expérience généraleThe employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!
Vernon Thomas | Premières impressionsOffice staff was also extremely helpful and would go above and beyond to help our move less stressful
Adam Lupinski | Expérience généraleNos recibieron muy bien y nos brindaron una Exente Atención Gracias.
Aura Ramirez | Premières impressionsEase of self move. Manager very helpful.
Jane Ellithorpe | Premières impressionsEveryone are very friendly and I will return to this location
Ruth E Fenech | Expérience généraleWonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!
GLORIA DULA | Expérience généraleThe whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.
Dale Ramsue | Premières impressionsMelissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!
John Griffith | Premières impressionsThe people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.
JOANNE EDSALL | Expérience généraleVery convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.
Jeff Graham | Expérience généraleExcellent
Chirstoper Chidgey | Expérience généraleGood people
Walter Johnson | Expérience généraleAmy and Julie very nice people.
Ruth E Fenech | RéservationEasy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!
JOHN PETROSKY | Expérience généraleMelissa Neal did everything she could to help us! (loaded truck, changed plans, hurricane on the way) She was fantastic! She went above and beyond and I'm grateful for her service. Well done!!!
Timothy Muse | RéservationMelissa, was very helpful on the phone.
Ruth E Fenech | RéservationI want to thank Melissa and staff for making a very frustrating day easier to deal with. They were so vey accomdating with resources and their knowledge of the process. We thank you very much! D
Danna Rhinehart | Expérience généraleStaff easy to work with. Employee Julie was especially helpful.
brenda barger | RéservationMelissa and her staff are the best! One of the best customer Service's experience I ever had! They went well above and beyond to help me out returning my Ihaul truck and getting me situated into my s
Paul Portner | RéservationGreat customer service!
Ashley Marsilio | Expérience généraleGreat people at this site!
Nancy Spradley | Expérience généraleQuality facility with a great staff.
WILL LEACH | Expérience généraleWe always use this store even though it is not closest to our home. The service is efficient and always friendly and helpful. You have a very good manger here! It's rare. Please reward her :-)
Kara Reber | Expérience généraleExcellente expérience
bill charles | Expérience généraleThe truck I used to move in had not been updated with workable wipers , as they were literally falling off as I took truck away . The young lady replaced them promptly though .
Brad Morris | Expérience généraleClean and convenient
Eugine mctiernan | Expérience générale