Customer Reviews for U-Haul Moving & Storage of Lakewood

813 évaluations

830 Wadsworth Blvd   Lakewood, CO 80214
(N Of 6th Ave on Wadsworth Blvd)

(303) 202-0686

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(303) 202-0686

830 Wadsworth Blvd
Lakewood, CO 80214
(N Of 6th Ave on Wadsworth Blvd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Meier 
Évaluation :
5

The app was being finicky and the guy helped me out greatly. Excellent service.

Aaron hammontre 
Évaluation :
1

Customer service was very poor. I got berated by the employee for getting into my truck while using the app to find it. I found the truck and it was running, door open, keys in it. So I got in. Then she yelled at me. Then we had to wait until after 10am for pickup even though our reservation time was 930. Horrible experience during a high stress moving day.

Davis Pidgeon 
Évaluation :
5

great customer service and gave me additional time on return

keith asay 
Évaluation :
5

Service representative was very professional and knowledgeable, rental was efficient and went smoothly you have a valuable employee. Merci.

james skraznas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Meier 
Évaluation :
5

Fantastic support

Brian Thomas 
Évaluation :
5

Very nice staff!

Elise Vanase 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Trujillo 
Évaluation :
5

Friendly and helpful staff at both locations

Jackie Davis 
Évaluation :
3

My trailer did not have lights

Terri Harris 
Évaluation :
5

Professional, timely, and great communication! Merci!

SCOTT ANDREW ELTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Seidman-Eisler 
Évaluation :
1

Truck I reserved two weeks prior was not available. Furniture dolly I reserved two weeks prior was not available. Furniture pads I reserved two weeks prior were not available. If you are t going to have the reserved equipment available don't accept the reservation!!

Steve Moore 
Évaluation :
5

Your Uhaul app is a horrible user experience. The app is not user friendly, over complicated and unnecessary for a rare event of renting a uhaul truck. Please inform the customer while browsing that they'll be required to use the app even if they choose front desk service, the bait and switch is trashy.

Jonathan Serrano 
Évaluation :
5

Straight-forward/ no surprises with the install and they even fixed my stuck window.

Taylor Shook 
Évaluation :
4

Staff is great! Cargo van was in rough shape. Pricing isn't great given what you get from competitors.

KIRK CLAUSEN 
Évaluation :
4

Everyone was nice and the space was great. Timeliness in getting the rental was our main concern, we arrived 15 minutes early and didn't leave till 15 after our reservation, making us 15 minutes late to meet the movers we'd reserved through the u-haul website.

Brittany Downing 
Évaluation :
5

I loved the staff at this location, they were talking to me not just as a customer but as a friend. I walked in and they explained everything and were so helpful. My return was also a great experience, I didn't really understand the app and the same employee that helped me earlier came out and just took care of it.! Sucks I can't remember her name but she really made my experience easier.

Adrian Lopez 
Évaluation :
5

Staff were pleasant, professional and helpful.

Ralph Rockwood 
Évaluation :
5

Attendant was incredibly helpful and friendly! Made the process easier than it's ever been for me.

Gabriel Kramer 
Évaluation :
5

The staff at this branch are absolutely amazing compared to other branches I have dealt with...

Robert Pritchard 
Évaluation :
5

Again, even though I checked out online, we still had to wait 15 minutes for help to get the trailer off the truck and be fully checked-out. This experience could be improved by having more employees there to help.

dillon mcdaniel 
Évaluation :
5

Very friendly and helpful staff. My second time using this location, and will be the only location I use because how easy my experiences have been. I hope all your other U-Haul locations are ran like this one!

Brian Dahmer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexia Gowing 
Évaluation :
5

Truck is/was on its last leg. Staff was great. Had no issues with pickup. App to return was glitchy, had to use website, but overall a good move. It was very easy to find return lane and key drop.

Mandy Bassot Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willon Fiske 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Drake Wang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Kerber 
Évaluation :
4

Difficult to enter the parking lot from south bound Wadsworth

Dale Bruno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franco Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AShley Feuntes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal Cling 
Évaluation :
4

The location is very busy and needs more people, especially on the weekends...

Glen Rea 
Évaluation :
3

The people I talked to - the VERY nice lady who checked me in and the man who checked me in returning the vehicle was lovely. Both very nice and made this easy.

Lily Stringer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLEG KOLODII 
Évaluation :
5

A last minute move that went very smoothly!

Steven Pavey 
Évaluation :
5

Awesome customer service and communication. Family oriented

Thomas Gonzales 
Évaluation :
5

Thank you so much for the amazing service today! I really appreciate you all!!

Verona Wilson 
Évaluation :
5

Nothing! It was a great experience!

Eliot Cooper 
Évaluation :
5

Friendly, respectful, efficient.

billy barrow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Birch 
Évaluation :
5

Nothing. Best U-Haul experience and location I’ve been to

Danielle Carder 
Évaluation :
5

Great and attentive staff

Cesar Alfaro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHARINE SEABOLDT 
Évaluation :
5

Excellent staff. Definitely made my move easier and helped me in a pinch. Staff was super friendly and went above and beyond! If I ever rent a uhaul, I would go out of my way to revisit this location! Thanks for making a stressful move, less stressful!

Andrew Kanas 
Évaluation :
4

The only issue I had was my bank card was charged twice. I will follow up with the store though. Merci!

Joy Jenkins 
Évaluation :
2

The lockbox keypad was frozen solid and spent 10 minutes thawing the ice between my gloves just to access the truck key. The truck itself was clean but the gate was left open overnight, so the inside was full of snow (which then melted and all my stuff was standing in water during the move) and there was a shelf of ice along the truck bed edge that I had to chip away at just to get the gate door to shut and latch close. I get that weather happens, but leaving the door open is unacceptable and I lost 45min of my reservation just correcting things that should not happen, not to mention my boxes and furniture got very wet.

Alex Ryysylainen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Mamhin 
Évaluation :
5

OVERALL WONDERFUL EXPERIENCE , I WILL BE BACK

Nicholas Day 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelle Murphy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM MARTINEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Adams 
Évaluation :
1

Was rented a vehicle that was not roadworthy. Created many problems that could have been avoided including damaged belongings. Unsafe and unsatisfactory.

edward McCormick 
Évaluation :
5

I received excellent service and the clean and dependable van. I would recommend it to anybody. Thanks 

otto kyriss 
Évaluation :
5

Thx

Rosa Chavez 
Évaluation :
4

First, improve the app. It didn't work well for me. 2nd, we had a major snow storm the day of our move and I had to extend an additional day because the tires on the truck weren't suitable for snow. I had a friend driving who had experience as an OTR trucker and he was nervous about the tires.

Stephen Pavey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelin Lauer 
Évaluation :
5

This was a great rental. Everything worked out 👍

Joshua Caucutt 
Évaluation :
4

Very good customer service (quite attentive and provided lots of info when requested). Did a good job with the hitch install (although not a great job: cut on the bumper was not flush with the hitch; but can only be seen looking at it upwards from the floor, you'd have to lay down to see how it was cut). For the price, still a very good deal compared to other alternatives.

Alejandro Cazar 
Évaluation :
5

Very nice staff.

Michael Koertgen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Davenport 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Torrison 
Évaluation :
5

The staff is totally great and respectful

david trevino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Dalby 
Évaluation :
5

nothing the people that work there are nice.

Frank Olivas 
Évaluation :
1

I want my money back

NICHOL PIRTZ 
Évaluation :
5

Service was great !!! I would definitely recommend. Thanks 

Ronald Kukuk 
Évaluation :
5

The employees were AWESOME, and friendly

Raeanne Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie Denhartog 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Mares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Bonomo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Swanson 
Évaluation :
5

Everyone was helpful, courteous and quick.

Jeffrey Laird 
Évaluation :
4

The ride share aspect of my rental did not work properly. I was not able to pick up my truck on my own and needed assistance from an associate to check me in. The automatic self pick up app/website did not work properly. Therefore, I waited in line for almost half an hour and paid my movers to do nothing for half an hour but to sit outside of my place waiting for me.

Becky Walker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brycr Gorski 
Évaluation :
4

Great location. You can leave your car there. If it matters to you...I was automatically switched to a 24 hour truck share, no questions asked as far as if I wanted that. I read the instructions and was surprised to find out that in order to pick up the truck I was going to have to have two entities vouch that I was who I said I was..a friend, boss, my passport or I forget the last thing. They needed your boss or friend available at the time of pick up to talk to on the phone. I am my own boss, my friends are working at 10 am on a Friday, and I don't have my passport handy. Wasn't going to work...and in my mind it was a completely unnecessary hassle In case you are in the same situation call the customer service number and, switch back to an onsite reservation. All you need is your driver's license and you also get to enjoy checking in with a human!

Debra Shapiro 
Évaluation :
5

Staff helpful

stephen elkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy barrow 
Évaluation :
3

The customer service was very good. It was snowing when I picked up the uhaul, Therefore, the parking lot was marked off, I assume for snow removal. I was not able to park close to the building at the time. Just a minor inconvenience.

Dawn Hagen 
Évaluation :
5

Nothing you do it all now.👍😀

otto kyriss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD SANDBO 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy Miller 
Évaluation :
5

Quick and easy. Simple to get what I needed and on my way. You need to make easier to find the vehicle you rented.

Phil Goodridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Belka 
Évaluation :
5

Very friendly and helpful staff.

Chris Westendorf 
Évaluation :
5

The employees at this location are simply AMAZING!!! Best customer service I have ever received. They deserve a raise. I wasn't experienced in the towing equipment needed and they hooked me up with all the parts. When they didn't have a part, they called around to find someone that did. Again, amazing location.

Lauren O'Donnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Grumke 
Évaluation :
5

Everyone there was extremely helpful and nice! Thanks to all of you!

Eduardo Lozoya 
Évaluation :
5

Pleasant experience. A small wait and the installation was fairly quick. Facility is tidy and clean. People are very nice and competent. Appreciated that the appointment was relatively on time and well within the 3 hours they had stated.

Justine Metz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June Turnbull 
Évaluation :
5

Guys were in the parking lot when I arrived. Didn't even have to get out of my car, (but I did just to talk).

Barry Maginity 
Évaluation :
5

Best uhaul experience I have had. This location continues to go way above and beyond to help

ROBERT ZUENDEL 
Évaluation :
4

Change the app to pick up keys first.

Jerry Stravia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Brewer 
Évaluation :
5

Nothing. Edie, the woman who assisted with pick up and turn in was superb. Friendly, efficient, knowledgeable and wanted to get me going as quickly as possible.

Jack Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO-ANN HANY-MOSS 
Évaluation :
1

I had made a reservation to pick up a 10` truck. Upon arrival I was told that I had to check in through the app even though I was the only one there and there were 3 employees. So I had to go though the lengthy and confusing check in process with my phone which had spotty service and low battery. The app asked me for all the same information I had already filled out during the reservation process. This ordeal took almost half an hour and made me late to my pickup appointment. The actual workers were understanding and as helpful as they could be but something needs to be done about this online check in process. It's terrible and it should not be a requirement in order to rent a truck. Once I got into the truck my experience didn't get better. Right as I started to merge onto the highway I realized the passenger side mirror was folded in giving me no visibility to my blind spot. This caused me to almost get in an accident and I had to pull over on the highway to fix. The visor was also a safety hazard and not secured properly. After every bump it would come unlatched and droop into my face while I was trying to drive. I also was not given an appliance dolly even though I had requested and payed for one with my reservation. I do not typically leave reviews but Uhaul needs to know that pushing the online check in is not something their customers want. I have used uhaul dozens of times in the past, but after my experience today I will not be using them again.

Sean Lowler 
Non les évaluations ont été soumises pour cet établissement.

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