Customer Reviews for U-Haul Moving & Storage of Lebanon

Évaluation :

5

The trailer I used today had a new coupler I am not familiar with. It did not have any ability to adjust tightness and it banged around everytime I braked & accelerated with about a 1/4" slop. I have a clamp on my 2" bar so there is no slop in my hitch. Totally unacceptable to not be able to adjust the coupler. I have a 2" ball.

Évaluation :

4

Everything was good! Keep doing what u r doing!

Évaluation :

4

I was happy until I got the bill. I had the one that was $139.16. The I was charged another $18.36. I have no idea was the $18 36 is for. I filled the gas right down the street.

Évaluation :

5

Great staff. I even lost my personal car keys and they did not give me a hard time to move my car. Any other place would have towed my car and cost me a lot of time, money and stress. I can't thank you all enough.

Évaluation :

5

And I got great service!

Évaluation :

5

Good customer service

Évaluation :

5

Excellent 5 stars

Évaluation :

3

I needed a 6x12 and the enclosed space to haul the can am Ryker I drove 2 hours to pick up was 5'3" wide. The open 6x12 trailer was available and I requested to change it but it was a lot of work to do so and I was denied. Cost me 41$ and 4 hours of my time and have to rent the open 6x12 which this location did not have for me. I was disappointed

Évaluation :

1

I rented a 20ft box truck and a 12 ft trailer for a one way trip. Here they charged me $260 for the trailer for returning it to the "wrong" location. Apparently they expected me to drive 296 miles to my new address and 296 miles back to return the trailer then drive back to return the box truck near my new address. Essentially, I'm paying for uhuals mistake.

Évaluation :

5

All good, will use again

Évaluation :

4

Got charged 2 times.

Évaluation :

4

She did fine.

Évaluation :

5

Very Nice

Évaluation :

5

Everyone was friendly and helpful.

Évaluation :

5

Nice staff and took care of making sure I had what I needed.

Évaluation :

5

Great staff

Évaluation :

5

Excellent service from the U-Haul representative. This location always seems to have a lot of equipment available when you need it. Would definitely recommend.

Évaluation :

5

Just keep up the good work

Évaluation :

5

The equipment was very clean but after couple of m I les down the road thecheck engine light was on.

Évaluation :

5

The only concern is to have more space for Overnight Rental returns.

Évaluation :

5

This rental was even better than the ones before. Thank you UHAUL!!!

Évaluation :

3

The beginning process via internet and app was good and easy to rent what I needed, however that process ended when the cashier and another employee kept talking to one another which slowed the process down for me. I didn't like that I needed to inspecting the 10' van rental on the app. The van was muddy and the seat cover was broken and uncomfortable for the entire experience. The end process was the worst. It was after hours so I needed to use the app. which didn't work. after a few attempts I called C.S. they directed me to use my web browser. Once there they were done assisting me. The web search did the same thing as the app. every time I added the necessary photo, it tool me back to the beginning. After 30 minutes I was just done and I placed the key in the box and drove away very frustrated. I wouldn't recommend U-Haul, however they seem to be the only game in town, so I guess they can be insufficient.

Évaluation :

3

The cargo van had a strong smell of cigarettes. The vehicles should be clean prior to the next rental. An ozone generator should be used as needed. There was an issue with the gas gauge, which an associate took care of today.

Évaluation :

5

Completely professional, and knew what they were doing!

Évaluation :

4

To make sure equipment is properly used. It was a rainy day and my right side wiper was damaged.

Évaluation :

4

Hire more help! The office was super busy and one person isn't! Other than that the manager was super helpful and took care of us!

Évaluation :

5

Actually, I was satisfied with equipment and service provided. Merci.

Évaluation :

1

Went to Newmanstown pa the guy took 30 minutes and rented me a 28ft truck when I wanted a trailer then he took 20min to rent me a trailer and then it wasn’t able to go one way he then sent me to Lebanon Pa for a one way trailer and they rented me a motorcycle trailer no left blinker and then I dropped it of at berrysburg Pa and they changed me for a round trip and and said I dropped at at wrong location and charged me for this I will never rent from u-haul again!!

Évaluation :

5

Merci.

Évaluation :

4

Older 15' rental truck, typical wear/tear for old truck. Radio had short circuit or something, would only work for a few minutes before powering off by itself....repeat cycle over and over...

Évaluation :

5

Remover that "Need a Pick-up" sticker from rear window.

Évaluation :

5

Professional service,

Évaluation :

5

All good

Évaluation :

5

The guys were friendly

Évaluation :

5

Continue with your customer service

Évaluation :

5

Great service. We were there with short notice and we were well taken care of.

Évaluation :

5

Everything went well. No complaints!

Évaluation :

5

Very easy, more than enough for what I needed. I wish I knew long ago that U-Haul rented enclosed trailers as I'm sure I would have used them before now! Definitely worth it and I'll be back.

Évaluation :

4

Rien

Évaluation :

2

Truck wasn't cleaned off so I had to clean off the snow the inside still had trash from previous renter and I was told on paper it had 7/8 of a tank of gas but it only had a half tank

Évaluation :

4

U-Haul truck was dirty in the cab area. We had to clean it before using it.

Évaluation :

4

Less than 10 miles into our trip received a Low Oil warning on the dash. Had to stop and add a quart of oil, after calling and consulting with U-Haul. Seems like a pretty basic thing that the rental agency should look after.

Évaluation :

1

Took absolutely forever, over an hour, to get set up and actually have a rental unit with keys in my hand and that's after already having a reservation online! It's insane! And there's nothing stopping your neighbor from climbing over the wall and getting into your unit! The walls are simply just drywall and the screws are exposed! Your stuff is not safe here, you don't know who your neighbor is.

Évaluation :

5

Staff was kind, funny and helpful.

Évaluation :

5

Nice employees

Évaluation :

5

Had such a great first experience with UHauL. Staff was great ! Very friendly and informative. The lady who did my reservation was just the best ! Would definitely recommend & use again !

Évaluation :

5

Great help.... Love going there. Always easy to rent a truck

Évaluation :

4

After receiving the truck: it was dirty in the cab and the back was not swept out at all, driver's door armrest was falling off, oil change light was on, zip-tie on the handtruck was broken indicating someone else had used it and not replaced before I got the truck. Return: I did an after-hours return and the app would not work at all. I attempted to use the website and it crashed on me three times. Eventually I called the 1-800 number and did it that way. Very frustrating and disappointing since the app is promoted so much. Overall, the location is convenient and the truck worked fine.

Évaluation :

5

Keep doing what you do best

Évaluation :

5

I had a problem initially opening the back and side doors, but eventually got them opened. Other than that, everything was great. The manager, Ryan, made everything happen quickly and efficiently since I was under a time crunch.

Évaluation :

1

I only used 7 miles when I used the U-Haul van and then they added about 78 extra miles to the final trip

Évaluation :

5

Just how customer service should be!

Évaluation :

5

No recommendations needed all service personnel are top notch.

Évaluation :

3

Lazy workers did not even look up from their cell phone. When I came inside and asked what to do to drop my trailer. No one came out to assist me. The store was very dirty and cluttered could hardly walk to the counter

Évaluation :

5

The best part of the experience was how friendly the staff was! Rachel was awesome and always very helpful!!

Évaluation :

5

When renting a U-Haul truck to clean out a storage unit at another facility. The manager asked what we were going to do with the items in the unit that we were cleaning out. He offered us a U-Haul storage unit free for a month. Until we figured things out. The staff at the Lebanon, PA U-Haul are definitely top notch.

Évaluation :

1

This Uhaul location was chosen because of convenience and turned out to be a huge mistake. Firstly I would like to say the building is infested with roaches and mice or rats. Not sure which one. All throughout the building there are huge traps laid out for the rodents. At first opening my storage I noticed 2 inside of my unit placed in opposing corners. I let that go because I had already loaded up my truck and then the cart and came to this location. So upon arriving at the location I entered my access code and could not enter the building. I then went inside and asked for help and was told I have to enter my access code in 2 separate doors in order to enter the building which was highly inconvenient and could have been told to me when I booked it online. So I didn't waste any time. Then as I was loading my belongings into my storage my daughter noticed a roach crawling out of 1 unit up the wall and all around. I made 2 trips with my truck and on the 3rd trip I tried to get in and was locked out. I was never told online that I had to pay extra to use the 24 hour service. It states that the Uhaul location itself is open for self service 24/7 and I was annoyed that I was standing outside and unable to get in and unload my car. My last issue with this whole situation was that my military veterans discount was not applied and there have been hidden fees in order to utilize this storage. If it were not for the urgency to get my belongings in a place I would have taken all of my things out. I plan on moving it all out within a week because I would hate if my belongings became roach infested and damaged due to mice or rats chewing through my stuff. I would not recommend storing your items here unless you get kicked out and have no place to put your stuff .

Évaluation :

5

Staff was amazing, unit was clean and I felt all my belongings were safe.

Évaluation :

5

Site was great and staff was friendly and always helpful.

Évaluation :

5

When I have an emergency, the best ones for van and truck rentals and storage, very good security.

Évaluation :

5

Very friendly and knowledgeable. I personally with having physical issues like in my knees & hands wish there was some kind of elevating system to asst with getting things to the upper levels or/& more 1st floor units, especially for the disabled that's all & for all locations . Great great people thought 

Évaluation :

4

Not having an elevator was really inconvenient. The staff was extremely helpful and treated me very well especially since I was a returning customer

Évaluation :

5

Great service

Évaluation :

5

The staff was always very helpful and friendly.

Évaluation :

5

Great safe place !

Évaluation :

5

Really cool place! Staff was very friendly and helpful in setting me up with storage and a truck. No problems at all. Highly recommended!

Évaluation :

3

My storage was full of little mice died ones, and rat Feces, had to throw away a lot of things. My storage unit was 140, please take care of the facility a little more it would be nice. Brain great person and worker...thanks for all your help, also Trisha. Thanks everyone!

Évaluation :

5

This is our second time to use your storage facility. I remember many of the same great, helpful people. You have much of the material (boxes, packing material, trucks) that we have used over numerous times. Although my current unit is on the first floor, I hear you have added an elevator. That is a very welcome addition, as our unit before was on the second floor, and I Remember Those Stairs not very fondly. Thank you for your help and for having what we needed when we needed it. Karen Sue Neblock P.S. I'm Baack!

Évaluation :

5

Everything went really well. I felt the service was top notch and the storage space pretty adequate. Highly recommended for sure!

Évaluation :

1

I ended having to throw my stuff out. Because mices got in and damaged my stuff. When I cleaned it out I found 3 die ones, showed the manager and he didn't seem to wonder about it. I told them and also showed them the damage last month. Ok thanks for letting us know. I tried to put a claim in for the damage but I needed the policy number for it, but no one would call me back or they said they can't fine one. I will never use your storage unit again

Évaluation :

5

Staff I believe names Wade went above and beyond at the storage unit of Lebanon! Fortement recommandé!

Évaluation :

5

S.O.

Évaluation :

5

The Lebanon U-Haul staff are terrific. We ran into a problem when our portable storage pod from another company did not arrive. They were able to get us a truck and 3 storage units no problem. They were a huge help with our move and we couldn't be more grateful and satisfied.

Évaluation :

5

The employee a young man that helped me was very helpful the day before on Tuesday and I happened to go there on Wednesday as well unknowingly and I secured a unit number 255 at the 1440 Lebanon Ave address I think its name was Ryan Reist. Thank you

Évaluation :

4

From your supervisor and other staff that you have at this Lebanon U-HAUL. The service is outstanding.

Évaluation :

5

Best to deal with Dchannumjr73@gmail.com

Évaluation :

3

I had mouse poop in my box’s and some of my stuff was eaten by the mice.

Évaluation :

2

Expected more from a storage facility. No lighting available inside the interior storage, lights in hallway leading to storage unit were very dim. The little interaction with staff seemed like we were a nuisance. Paid $170/month for interior storage and did not expect to see a lot of mouse waste on my wooden furniture shelves. Luckily only stored wood and plastic furniture and so far did not find damage from these critters. Would suggest this facility invest in some type of rodent repellents for their units so no one else has to deal with finding surprises in their belongings.

Évaluation :

5

Me gusta mucho la seguridad

Évaluation :

1

The employees were all fairly friendly and helpful, but none of the employees were wearing masks inside the building the two times I went. When getting my account set up, there were two employees working at the computer without any sort of mask. When checking out, there were three employees working on and out of the building. One of the employees did have his mask on while outside, but when I saw him inside later, he and the other two employees were not wearing masks. I felt very unsafe. In addition, the couple of customers I saw inside the storage warehouse were not wearing masks either (which I acknowledge is a lot harder to control).

Évaluation :

4

My storage unit had rat bait in it and a couple of holes at the ceiling.

Évaluation :

2

When my debit card was going to be charged for the next month, it could not be. I did not know this at the time but the employee knew that and did not contact me to let me know. Instead, he let it go three days until finally letting me know he was charging me $15 extra for being late. I tried to tell him this, but he did not seem to care and charged my card anyway. So instead of $103 I paid $118. I know it isn't that big of a difference but during times like these, every penny counts and this entire ordeal was very unflattering. It was like HE was making that $15 and did not seem to care what I had to say. I hope Uhaul can help me with this issue or else I will take my business elsewhere next time.

Évaluation :

5

Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experience

Évaluation :

5

Facility was clean and well maintained. Service was helpful and kind.

Évaluation :

4

I have a concern for the employees as sometimes they work alone and in this day and age that's unsafe, anyone could go inside while the employee is outside and anything could happen when they return to the inside. And I was very upset your company does not prorate the unit, my unit was from 6 to 6, I checked out on the 20th, that's 15 days early, I feel I should have gotten a reimbursement for those days

Évaluation :

5

Quick check-in. Clean facility. Helpful nice people.

Évaluation :

5

Very helpful staff willing to answer any questions you may have

Évaluation :

5

Merci

Évaluation :

3

24hour access was a life saver. No lights in storage rooms gets inconvenient. It would be nice to use big door after hours not just the regular entrance with a door stop to push items over

Évaluation :

5

Very helpful staff, clean & dry facility, planty of carts to move my things ~ no complaints!

Évaluation :

4

Ryan was very, very helpful. With all the stress i was under, he was very understanding.

Évaluation :

3

Staff was friendly. Access card couldn't be created becuse of computer problems. We think it's bizarre to have upper level storage units. The stairs were an unpleasant surprise.

Évaluation :

5

Friendly and knowledgeable! Will recommend to my local friends! Merci.

Évaluation :

5

Very good service. Storage units are accessible and clean.

Évaluation :

4

No problems other than mouse poop all over everything. Gross!

Évaluation :

5

Very helpful staff

Évaluation :

5

It would be in the best interest to revise the duties and liberties of the call centers in giving promotions, they appear to always cause more harm than good.

Évaluation :

5

Convenient location and access

Évaluation :

2

Your staff is downright terrible.

Évaluation :

3

I had rodent dropping on most of my furniture.

Évaluation :

5

Ryan, a men with word. Dante also provide an excellent service. 100 % recommended this location.

Évaluation :

5

The general manager was very helpful, patient and professional in helping us get 2 storage units. Everyone else was very helpful when we went back to store our contents. Merci.

Évaluation :

5

Customer service was great

Évaluation :

2

Some of my things were damaged and dusty like if someone burnt it

Évaluation :

3

Great customer service, great security, but a little rough around the edges.

Évaluation :

3

We rented unit #173 for 1 month. It was dark and dingy with no light. There was a rat trap in the corner. When we moved our stuff out there were rat droppings everywhere. Wouldn't recommend it.