Very nice guy. Thank you
JEN PICANO | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Leominster
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The staff were very helpful in helping me choose a unit by showing me a few, to help me visually understand the sizes of the units.
Lisa Swedock | Premières impressionsThe online system let me reserve a space that was actually damaged by water. I was pleased that the staff informed me and helped me find another unit. It was $12 more but it's also I side the facility which is what I preferred. The employee that processed my order was professional and I formative. Five stars she was wonderful.
JENNIFER MOBLEY | Premières impressionsNatalie is so wonderful to deal with very respectful always smiling ☺ if she can help u in any way she will go the extra mile to make sure all the customers are happy
Michael Benson | Expérience généraleThe unit was dirty and the ceiling is falling down. I didn't get a free lock as advertised. Had to use it anyway.
Terri Stymiest | Online Move InThe staff at this Uhaul Storage facility made me feel so comfortable. They resolved so many issues that staff members I spoke to over the phone messed up on. They welcome and explain and will answer any and all questions. I will say that my entire experience of renting a truck with an appliance dolly (given furniture dolly), had to go to another uhaul facility to get an appliance dolly and was charged for that plus held $60, extended the truck rental, spoke to a person after I seen the ad in the truck for the storage unit, she messed up on setting up the storage unit and told me she was putting in that I could then keep the truck until 12, got to the storage unit and lost over an hour while the staff fixed the women's mistake. Was the worst experience ever. Except the wonderful staff at the Leominster mass uhaul storage facility.
Lisa Walsh | Expérience généraleLovely management
Marena Hachey | Expérience généraleThese girls are amazing here they very friendly helpful and always there to help out I will definitely come back here for my storage needs if I ever need them again!!! Thank you girls so much I will miss you all
Jennie Macgillivray | Expérience généraleGreat service, great attitude!
RICKY LECLAIR | Premières impressionsMerci.
mike dube | Expérience généraleI was very happy with the service. Very friendly and helpful. I will definitely recommend to others.
Cornell proctor | Premières impressionsThe unit door is different from the one showed in the app…
Igor Torresnepomuceno | Premières impressionsNot what I was expecting and not what I had requested for, I had to cancel as I looked at the storage unit. I found one with better price and more professional, clean facility that worked for me.
ANDRES CALDERON | Premières impressionsSaid had a reservation but not available when showed up.
Michael Hamelin | Expérience généraleThis was a great storage place. Thank you.
Ruben Vales | Expérience généraleLoved the service and would use the service again
CHERYL ROLAND | Expérience généraleFriendly staff clean facilities easy access to your storage unit inside
Daniel Evans Jr. | Premières impressionsThe woman Lea who helped me was so awesome! She explained everything to me in a very kind and patient way; giving me nothing to worry about. She is an excellent customer service employee and I'm so glad I had her as mine. Melissa Tivnan
Melissa Tivnan | Premières impressionsAfter not being shown the unit the first time, it was nice that the issue was fixed right away the next day. The manager is excellent and friendly.
michelle smith | Expérience généraleNatale was excellent...Highest praise given to her personal demeanor with customers...and with me personally....Thank you very much...
Gregory Nyman | Premières impressionsPrice was a bit high, but overall it was very good.
Ijaz Ahmed | Expérience généraleThe staff were all completely friendly, courteous, and helpful. I was glad to see the bench, plants, and large sign placed in the no parking zone, to prevent parking. Before, People were still parking their rentals, forcing me to go to the far left curb with the cart in order to get back on the sidewalk.
WILLIAM SANDERSON | Expérience généraleA Very good..well trained.. and helpful staff runs this location.
Joseph Middleton | Expérience généraleVery clean and professional facility.
Jason Page | Premières impressionsI couldn't ask for better service. Everyone I dealt with was great!!! I couldnt be happier.
Tracy Smith | Expérience généraleThe staff were very helpful and they show me three different storage unit and I pick one that was suitable for my needs . Merci
zaida bernardez | Premières impressionsA pesar que no hablamos mucho inglés porque somos hispanos, pudimos entendernos y el trato fue excelente. Es la segunda vez que uso sus servicios y no tengo ningún tipo de quejas. Me gusta por su seguridad y acceso las 24 horas.
mercedes montalvo de jesus | Premières impressionsBest service I had sense I been here
Damon Mangruem | Premières impressionsConsidering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.
WILLIAM SANDERSON | Premières impressionsDavid was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!
COLLEEN flowers | Premières impressionsVery satisfied customer staff were helpful excellent business
RAOUL CORMIER | Expérience généraleThroughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Merci.
COLLEEN FLOWERS | Premières impressionsGreat storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure
Joe Drolette | Expérience généraleJeremy was great and very helpful. He went above an beyond for me when I needed him to
Bryan Macneill | Expérience généraleA very good to do business with you.
Simon Adu | Expérience généraleI had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448
bianca scott | Expérience généraleWay to expensive for the size unit I got / had
Kasey Kruse | Expérience généraleThe manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.
CATHY RODRIGUEZ | Expérience généraleManager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars
jennifer mendoza | Expérience généraleThe manager is the best I've experienced in a very very long time. Explanation and professionalism exceeded.
CATHY RODRIGUEZ | Premières impressionsAn elevator or lift of some kind would be more helpful if you are using an upstair unit.
Robert Armstrong | Premières impressionsThe manager, Jeremy, was extremely helpful and helped us immensely!
Shannon Barnes | Premières impressionsVery patient, as I had no Idea what I was doing or looking for
CRISTINA parker | Premières impressionsIt charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.
Noel Colon | Expérience généraleVery pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.
trinace nichols | Expérience généraleRaising the rates on existing customers while rates for new customers remain the same is bull.
Donald Scott | Expérience généraleWas promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs
karen Pedersen | Expérience généraleThe people at this location are very friendly and helpful
Craig Richer | Expérience généraleStaff is clueless. Show up and your unit isn't available. The processing time is way too long. Expect to be in store past scheduled time.
Deseray Wallace | Premières impressionsEverything was great the only thing is the location not easy to reach via telephone.
Jocelyn Gonzalez | Expérience généraleThe service has always been good very professional
RICHARD ALLEN | Premières impressionsOn the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again
Hannah Pollan | Online Move InThe guys were great and very friendly.
Joann Sisoian | Expérience généraleHappy to be a part of u haul customers
Abdellah Amine | Expérience généraleThanks for having me
Kayombo Kamawu | Expérience généraleReserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.
Gregory Parson | Premières impressionsThe staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!
anthony gray | Expérience généraleGreat crew at the store. Very helpful and polite.
Ralph DeFeo | Expérience généraleThe reason I'm giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn't align, which made it hard to close the lock. The guy that supposedly "fixed" it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn't aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn't some ghetto carpentry 臘♀️. I know for a fact that it's going to get loose again. If he would've fixed it properly he wouldn't have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don't try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I'm not the happiest camper but I'm happy with the storage space & the facility is very clean. Just that 1 little detail would've given U-haul a 5 star rating but I have to be realistic, so there you have it.
Beverly Velazquez | Premières impressionsEmployees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick
Richard Marshall | Expérience généraleA light in storage unit would bump my rating to Excellent
Jeff LaClair | Expérience généraleThe employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick
Richard Marshall | Expérience généraleNot now
Tim Salle | Expérience généraleShop orderly, personnel very helpful.
mary hawthorn | Premières impressionsGreat staff.
Tim Salle | Premières impressionsStaff were friendly and the facility met our needs
Meredith Geraghty | Expérience généraleThe staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.
sheila doiron | Expérience généraleThanks
Dawn Merrifield | Expérience généraleCentral st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around
Raymond OMalley | Premières impressions2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.
Cheryl Floyd | Expérience généraleEveryone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick
Richard Marshall | Premières impressionsFacilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.
KAREN SLATER | Expérience généraleVery good I recomend it
raphael davila | Expérience généraleT
Kevin Linehan | Expérience généraleVery good company
raphael davila | Premières impressionsGreat staff!! Thank you
Cynthia Benavides | Expérience généralenice deal for 1 month free based on truck rentals
deborah jackson | Expérience généraleOnly issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours
jason fenner | Expérience généraleGreat customer service all around.
Anthony Fama | Réservation.
KAREN MAO | Expérience généraleAll employees were knowledgeable and friendly
Andrew Paterson | Expérience généraleExcellent service
Deborah Matheson | Expérience généraleGood but took a long time, and needed a bunch of information
Adam Timko | RéservationMuito bom
PAULO OLIVEIRA | Expérience généraleBrang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off
RICARDO BERRIOS | Expérience généraleLe service a été excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! Merci.
diane thibaudeau | RéservationOk experience.
Paula Morehart | Expérience généraleThe manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.
Sandra macdonald | Expérience généraleNice friendly atmosphere
Nilda Torres | Expérience généraleLeominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.
Mary McGwuire | Expérience généraleThe entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.
dorothy caron | Expérience généraleThis is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.
chris donaghy | Expérience générale.
Hayley Price | Expérience généraleBoth Josh are really helpful.
Tarsha Markauskas | Expérience générale