Tell the customer about the overnight service fee.
Nakada ParryCustomer Reviews for U-Haul Moving & Storage of Levittown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The back of trucked leached and my beds and other things were soacked. It was NOT informed of the leak.
preshae jacksonNikki, was very helpful, Bristol location, Rt. 13, Penna,...
Wayne DillonEvery visit was exceptional this is the 4th time
PETER GNOSKIThe gentleman in the morning at the desk did not seem very aware of how to do the check in. Took about 15min to get everything in. He tried running my card and kept saying my card was declining when my card worked fine. Finally got my card to work after trying several times. He even tried typing it in and said the security code didn't work. The second day I checked in online and when I came into the store to retrieve my keys and pay he said my reservation was not there even though I checked in online. This was not the experience I thought I'd have renting a truck. The woman at night was great. Kudos to her!
Tiffany WrightHad a very nice experience with your facility. Helpful people and easy access to a storage locker. Very good customer care!
KRISTEN Campbell | Expérience généraleI don't care for the online process. I'd rather deal with people.
Akita Victor | Online Move InOnce again, couldn't get the truck share system to work. I was trying to take pictures and it kept not accepting them. I went into the store and the woman working couldn't be bothered to help us. She said "it'll take a long time" to help us , when we were just trying to drop this truck off after a long day of moving a house. I got on the phone again and talked to customer service to finish the rental. The guy online was great and told me to put the key in the box. Well the woman at the front desk had the key because we thought she was going to help us. Doing what the man said on the phone, I took the key and told her I was going to put it in the box to finish the transaction. She gave me attitude and said "where are you taking the key?" I told her what I was told to do and that we had the truck share mobile option and she again with more attitude said "you can't do that". I told her I was just following the directions I was given over the phone. She again wouldn't budge and made me feel like an idiot for following the rules. I said fine and left the keys on the counter saying the rental was returned. If I get charged for anything because of her, I will be filing a complaint because she wouldn't help with anything and decided to do whatever she wanted to do when I was just trying to follow the rules of my contract with U-Haul.
Rebecca CicaleseMy installer was excellent
Darlene DavisGreat service very nice man👍🏾
betty cummingsVery good person in this office
Jan BudzakGod
HAYDER ABDULLATEFCustomer should be informed they will receive a text with questions that are to be answered about the rentals condition. And to wait and complete before leaving parking lot. I didn't know about it. Was driving so of course I wasn't checking or reading text . When I got home and read the text I was unable to complete it. It only gives you 15 minutes to complete. And upload any pictures of existing damage. That's about the only thing I can suggest. Megan and Nikki were very kind and helpful.
gina deanNa
heather kelley | Premières impressionsThe location was poorly staffed resulting in long wait times even when using online checkin. The supplies we ordered were not in the truck and unavailable when requested inside the store. The truck was poorly aligned making steering somewhat difficult. Upon drop off the staff was rude. If online checkin is an option you should not be required to get the keys from the desk and instead they should be available in a locker system. Would not use again.
Jacqueline LongThe trucks can be in a little bit better working order.
Nicole BochnaThey were very helpful with what I had needed. I would recommend them to other people. The employers are very polite and respectful
IRENE FARRMy van was reserved at a different location that was much more convenient and closer to where I needed the van. Although the new location provided excellent service and the van was fine, having to drive farther to the new location added more than 30 minutes to my task and cost me additional mileage charges and gas.
Charles HigginsMeghan was best customer representative thank you so much less stress on me now
michael deppen | Premières impressionsAlways friendly and helpful
TINA HANCOCKYou had excellent customer service very courteous and very nice people. Thank you and I would use you again.
Melinda Williams | Expérience généraleI called around to storage units all around the area for the victims of a house fire. My aunt is living in a hotel with two children and two dogs. The community was donating so many things she had nowhere to keep any of it. U-Haul was the first place to answer with no hesitation. They were more than happy to provide my aunt with a unit free of charge for a limit time while she gets into a new home rental. I can't thank them enough for their support! They made the process so easy too!
kelly Zimmerman | Premières impressionsThe best truck
Francisco GonzalezGood truck handled quite well & was easy to load.
ronald bassDrop off was quick and easy but maybe have them ask if we had any issues to note at the end, I could have impressed upon them how dirty it was
Elizabeth DarlingRented a truck for a few hours to pick-up and move some lumber. Great experience, staff was excellent, equipment was clean and processing was fast and event free. Overall, great experience.
michael MazzarellaDon't do nothing, that woman did her job and did it well, and whoever cleaned it up before I used it,it was perfectly acceptable. Thumbs up
Robert AtkinsNothing at this it all good
Albertine HoraceTy so much
Rachel GorelickS.O.
Tyler WaltersThank you to the staff with making my experience a good one. I was able to get the unit that suits me best and it was available at the right time. Staff was extremely helpful and friendly.
Becky Lao | Premières impressionsThank you to the staff with making my experience a good one. I was able to get the unit that suits me best and it was available at the right time. Staff was extremely helpful and friendly.
Becky LaoEverything went very smoothly, clarification of all fees made the difference. Every one I spoke to was very helpful.
debroha RoncomanskiNothing. Everything was great!
Frank WhiteThe guy I make was good
Joseph CutaiarYour staff was EXCELLENT! Very knowledgeable and helpful. A pleasure to work with!
beth deloneSuper good friendly customer service by Torey
KEITH BOATWRIGHTPrevent smoking
Paul AtkinsonVery friendly and efficient staff made the whole process a breeze
Michelle PawlowskiThe pick up and return process was easy. Definitely would recommend.
Jennifer SpinolaGreat experience and wanted to commend the three ladies that were present when I checked out yesterday, very friendly helpful and pleasant girls. Great experience thank you
Alfred Morrone | Expérience généraleEverything about the entire process was smooth.
Sharon McgrodyThanks for your Service in time of need .
DENNIS RICHARDSONI was charged an extra $22 with no explanation
Amy SmithI was charged $170 for a little uhaul that was disgustingly dirty on the inside. 10 outta 10 don’t recommend.
Tiffani AcquavivaNothing !! Everything was perfect
Gregory FinkMegan, Mikki and Tori were exceptional and very helpful...
Stacie Fourroux | Expérience généraleThe only issue I had was that my truck had a leak which prevented me from fitting all of my stuff and we had to use the blankets Uhaul provided for an additional cost to keep my belongs dry and safe from the rain.
Kimberly ChapmanThis was a great experience. Please know everyone at this location were professional and kind. I would recommend this location to anyone.
john huggettEverything was fine, no change
Steven CullenMegan was knowledgeable and efficient at the counter. Very good experience.
James BellBest UHaul I've ever seen-- and I've moved quite a lot over the years!
Jonathan HannaEasy to use and rent, held what it needed to and kept things dry.
richard conte | Expérience généraleThings went fine, truck was available and ready to go. Perhaps in the future, all trucks should have near full tank of gas in case the renter has to drive far. Since have to return with as much as started, might be a better experience for all and a good marketing idea....
Richard ConteTruck needed tuneup but ran ok on my trip.
Joseph Sojaa tension of good excellent lady
Flower AlcaldeAwesome people at this location, very helpful and accommodating
mary riveraTruck smelled. Employee never brought truck around. Gave me key and said its out there. Not helpful. Acted like he didn't want to be there. Not professional.
Scott ArcherThe office people were friendly, smart and very helpful. They took my needs for my moving project very seriously. Top notch ladies.
Albert olczak | Expérience généraleNikki was super friendly and informative
Rochelle BurgerThe store clerk was friendly, smart and very helpful. She knew her job well. Got me in and out quickly and sold me what I needed. Nikki was very helpful.
Albert olczak | Premières impressionsLet me return the truck! My reservation never went through, even though I did the paper work and was given the keys. The app said "no reservation found". When I contacted customer support, they connected me to someone higher up. The wait was 30 minutes. I opted for a call back. When Uhaul called me back, they immediately placed me on hold for 5 minutes. It took another 15 minutes to get the issue resolved. The return experience was completely unacceptable and unnecessary difficult.
joseph hornisckVery helpful and accommodating. Excellent customer service
stephen thomasAll good
Alfred Morrone | Online Move InTroy was extremely helpful and very awesome to work with, he helped me out with hooking up my trailer and making sure everything worked properly. I came in the day before to make my reservation and he helped me that day as well and was very courteous and took his time with me. He is definitely an asset to your company and a very hard worker. He goes on and above to be very helpful. Merci
suzanne murphyThe mice were bad but I guess you can't help that if ppl are moving their stuff in that had mice/rats. The staff was really great there. I've been dealing with this uhaul storage and truck renting for years and Every last staff I've had a transaction with was great, Especially Megan who I believe is The "Higher Up." Thanks for being so helpful and pleasant to deal with everyone. I'm big on customer service.
Tammie Bell | Expérience généralethe man on duty was very nice and helpful.
Laurence ChackerNikki is an amazing person she really does go above any beyond I will always use this location bc of her and meg they really are the dynamic duo n make u feel like family
Nicole hernandez | Premières impressionsMegan the Manager was extremely helpful to my situation I felt like I finally had a solution to my situation . I felt like uhaul staff actually cared and welcomed me into the uhaul family! I will recommend uhaul any chance I get
Nancy Wagner | Premières impressionsI definitely would use this uhaul for storage if needed again when needed love the staff and facility is always clean
shakirrah moton | Expérience généraleThe absolute worst. We are going to court. They lied and said I could pay for unit and then sold all my belongings for 9$. I thought they were working with me when I explained I had a sudden death and the person I share it with died and now his items are part of estate. There is some inside stuff going on . Why would they sell my stuff for 9 $ when I'm offering the balance of 800$. And who does that to people at z time like this. These are migrating curmznstsnces to say the least. I've written the ceo , the BBB, the uhaul customer complaint department and a few more. This bully is illegal.
Danyel Brusius | Expérience généraleI think the price per month is a little high for the small unit I had. I wanted a smaller one. But there was none available at the time. If it cost less, I probably would have kept my stuff in there longer. But over all. It was clean and secure. But prices could be better.
Tiffany campano | Expérience généraleThe facility was very clean at all times the bathroom was also always maintained the staff was always helpful nice and pleasant. The manager was also very nice and friendly.
BRENDA johnson | Expérience généraleeverything was convenient and well run
Tae Lee | Expérience généraleGood place.
MIHAI COMANESCU | Premières impressionsI wish that the late fees were less money due to the fact we are in a recession and we ate on a fixed income.
stephanie Daley | Premières impressionsReally friendly staff, helpful. I couldn't ask for anything better.
Joe seamans | Premières impressionsClean, well run, great staff, good vehicle availability, all around very good experience.
david sowerbutts | Expérience généraleWell, considering I’m not Seith and you keep emailing me AND you’ve cancelled reservations I’ve had in the past and cost me over $500 in the past, I’m gonna say I would absolutely never recommend y’all.
Seith Metts | Expérience généraleStaff at this location are friendly, very knowledgeable of the Rental Services and Equipment. The Manager, Megan is the ideal of what I would call The Uhaul Team Model Employee. She is very customer service oriented, and is willing to help out customers in everyday situations which happen unexpectedly. That's the key to a successful Business.!!
Jayson Boekhoudt | Expérience généraleMy unit 1336 wat infested with mice! There were mice droppings on all of my belongings which had to be trashed! My daughter passed away… was actually murdered and the blanket that was over her casket and another blanket with pictures of her were full of mice poop and urine! This really saddens me because that's something I can't replace. I was told I had insurance then when I complained was told I didn't have insurance and that it was easier to go through them directly then going through insurance. I was given a check for $1500 even though the things I lost was worth much more. I complained about my unit since January. I was honestly thinking about calling Mr Shoen because something needs to be done. The mice need to be dealt with! I forgot to mention my fireplace was ruined along with my daughters sneakers due to mold. Also I have videos to prove everything im saying
Charmane Steed | Expérience généraleI really appreciated the help giving thank you
rashida crawford | Expérience généraleThe girl at the desk was awesome. U was so stressed out and she new that I was and she was extremely friendly and helpful
margaret russell | Premières impressionsStaff was very knowledgeable and friendly
Janice Grier | Premières impressionsExcellent store manager. Megan is terrific.
Joseph Santone | Premières impressionsAll the employees were very knowledgeable, helpful and pleasant
PATRICIA ROTH | Premières impressionsThe manager Megan was extremely helpful and very knowledgeable.
Keith Morrison | Premières impressionsMegan Robinson was very helpful Courteous Knowledgeable
Vivian Siry | Premières impressionsThe manager took great care of me! She's very professional, helpful, and cares about her customers! Definitely recommend this place!
Christina Pinelli | Premières impressionsEverything there was excellent except fot the fact that there was a mouse problem and when i emptied my unit i had multiple items that needed to be thrown out,some of these items were things my mother gave me before she passed. These items were wrapped in plastic and stored in uhaul boxes and were damaged beyond repair. Except for this problem u haul is a place i would recommend, they just need to keep on topof this problem and i guess they didn't
LINDA LIPSACK | Expérience généraleSecond floor storage with no elevator. No roll up doors. Regular swing open doors. DO NOT ROCCOMEND
Courtney Martynuik | Premières impressionsGreat storage facility.
DONALD BARNETT JR | Expérience généraleMegan and Her staff is the Best. Megan is an Excellent Person kind Polite and Helpful. I truly appreciate Her. Shes 5Stars
Antoinette Mclendon | Expérience généraleThe Manager Megjan was great , I am a veteran and the Va was paying for my storage and was a bit less than prompt but Meghan understood and workes with me through my difficult situation. A÷ and 5 stars to her and her staff.
ROBERT PIAZZA | Expérience généraleEverything is great at UHAUL. They have everything for you
Dawn Seebach | Premières impressionsMegan made my first storage experience so easy, I would highly recommend this facility!
Eileen Oneal | Online Move InDead mouse was found and some green wrapping tape.
Teddi Groff | Premières impressionsGreat staff, very helpful. Reasonable prices and a good promotion
robert trout | Premières impressionsMegan was the most amazing customer service rep that I had dealt with.
Latonya Petersondavis | Expérience généraleMegan you were truly amazing, moving can be stressful but you always made our experience great with your capabilities in problem solving and flexibility. UHaul is lucky to have you. Thank you. Eddie
EDUARDO CAMPBELL-FERREYRA | Expérience généraleNo comments it was an excellent experience
Melinda Williams | Premières impressionsI never had a storage unit with you guys. Please STOP
Debbie Michener | Expérience généraleVery friendly and efficient service
dale worstall | Premières impressionsManager Meghan was very attentive , helpful and knowledgeable to all my needs and questions A+
ROBERT PIAZZA | Premières impressionsMegan is Amazing, from the beginning to the end
Latonya Petersondavis | Premières impressionsFive stars always polite and friendly when I went and very clean
Corey Raymond | Expérience généraleMegan was excellent! She was knowledgeable and very helpful. She provided a great customer service experience. Merci.
ALAN JAMNIK | Premières impressionsVery good service
JAMES DALEY | Premières impressionsI was being high maintenance and changing my reservation last minute. They were accommodating and professional. Megan was very helpful with the process.
Nicole Bloniarz | Premières impressionsHorrible service you guys unit had bed bugs in it had trash all of my property
Sanad Salah | Expérience généraleEverything was good. However the person at the call center said it was temperature controlled, meaning cooled and heated. However, when I got there, it was only heated.
LEAH MONACO | Premières impressionsHave mice
Jasmika Brown | Expérience généraleRented a truck and they charged me $153 just to go 6 miles down the street. Still waiting for my refund. The staff checked in the truck wrong and charged me crazy fees.
Seri Saechao | Premières impressionsHaven't seen any mice but had ALOT of mice dropping and boxes stained with mice urine in my storage.
ANDRE SCOTT | Expérience généraleDidn't like your nasty letters if I was 1 day late with the payment. Other than that everything was good.
James Whittle | Expérience généraleNo problems whatsoever Megan was awesome highly recommended
David Bogarde | Expérience généraleYou owe us a refund for the remainder of the month please mail it to me. Thank you. Karen Swites
KAREN SWITES | Expérience généraleFast service
sherry barber | Expérience généraleEverything was clear, everyone was very nice and I had access when ever I needed it.
Robert Caywood | Expérience généraleAIR CONDITIONING would help A LOT especially for people with upper respiratory health issues🤔😊
HAZEL GOODE | Expérience généraleAll of the staff members were lovely and very helpful. This is why I chose this storage facility again.
Margaret Owens | Premières impressionsStorage unit leaked and destroyed precious items
donna Leone Hartman | Expérience généraleEvery one a dealt with was very helpful. The Facility is well kept.
Shawn Laird | Premières impressionsExcelente
Marvin Osorio Xol | Expérience généraleMegan Robinson is the BEST!
George Mc collum | Expérience généraleStaff was top notch, they took pride in providing a secure location to place your items. They ACTUALLY monitored the cameras and could provide accurate information regarding the coming and going of those who went through the security doors. I not once felt any type of fear or apprehension of my unit. Very understanding and accommodating. I could go on. But I did have sticker shock when I went there but found out that they offered a very competitive price.
steven mccoy | Expérience généraleMegan was extremely helpful and understanding
Danielle Michaelson | Premières impressionsThe lighting for the units can be better...lights are automatic when you trip them for the hallways.
Harry Dunbar | Expérience généralePerfecto
Marvin Osorio Xol | Premières impressionsLuego de 1 dia de alquiler trate de cancelar la unidad por que era muy pequeña para mi uso, no disponian de alguna otra unidad de mayor tamaño solo me informan que lo sienten y que no pueden ayudarme y pierdo los $190 que Pague por la unidad que nunca ocupe fue muy injusto la ultima desicion.
Roberto Colon Medina | Expérience généraleMegan was amazing, very friendly and helpful!
Rebecca Treloar | Online Move InThey were very professional and I would recommend them to anybody the facility was very clean and I thank them very much
Melvin Mcleod | Expérience généraleMegan was amazing! Had a rough, long day, and she went above and beyond to help my experience with U-haul that much better. Thank you for your dedication to customer service.
Omar Sostre | Premières impressionsI had mouse and rat feces all over everything and my stuff smelled like urine
martin woodward | Expérience généraleOverall great experience! Especially when COVID-19 hit and I lost my job, Megan was great in understanding and working with me. Thank you for your outstanding A+ Customer service!
Cylina Febres | Expérience généraleThe staff there was so very helpful and out going! I told my employees at work how nice it was there !!
john lang | Expérience généraleMegan was awesome and super friendly. She made it seem as if we already knew each other. Great people skills!
obinna luckett | Premières impressionsOnce Tom was gone, it was a far better facility. Prior to Meghan, the facility was terrible. Meghan was easier to contact, the team understood what was going on and able to give answers and be of assistance more frequently. We loved having our stuff at Uhaul & never felt like it was going to be taken or anything. We were there for a total of 5 years & the last year has been much better than the other 4. Thank you Meghan!
stephanie mack | Expérience généraleMegan was a rockstar in helping me with my unforeseen issue with my storage. I would highly recommend this facility with all your moving and storage needs. Very professional and courteous staff.
David Bogarde | Premières impressionsTruck was in bad shape. But everything else was great!
Paul Bracken | Premières impressionsBoth of the employees were so very helpful and out going! They help my wife and I pick out the right storage unit.
john lang | Premières impressionsThe nicest, most understanding and helpful people ever. Thank u
Jenn DeMarco | Premières impressionsThey help me for unpaid payment.I lost my job at 01 March 2020 for COVID-19 pandemic,and store manager give to me big discount.I never forget this manager action in my life.Thanks manager,you are amazing. Thanks U-Haul.
AKSOY SEFA | Premières impressionsSmooth transaction, easy to change to a bigger unit.
renate bal-balyemez | Premières impressionsNever had a problem. Always easily accessible and very clean. Temperature always consistent.
Nancy Riccio | Expérience généraleExcellent service à la clientèle
kensly cherilus | Expérience généraleMagan is wonderful. Nice staff.
Carmen Franco | Expérience généraleBanning moving was excellent. The movers were fast yet assured that your furniture were properly handled. I recommend this moving company.
Carmen Franco | Premières impressionsThey were great made sure I had everything and understood everything and were very nice good people at this location
Kevin Walsh | Premières impressionsI had a unit since September 2018 until this week. I never worried about my stuff stored there or going there any hour of the day or night the lighting was fabulous and the gate secured.
Nancy Wagner | Expérience généraleI've recently was at the uhaul for 4 moths. Tory was always so helpful and always came through with his promises. Laura always communicating with everyone 2 make sure I was ok. Meaghan is the best!
Karahn Ballard | Expérience généraleFast check in easy access to my unit
jennifer shane | Premières impressionsExcellent service à la clientèle. Everyone there was very professional and friendly. I was greeted as soon as I walked in. They made sure I got exactly what I need including any additional items. Merci!
Victoria Mckernan | Premières impressionsNeeds maintenance. Fix the doors into storage area. Carts are in bad shape. Door stops do not work. Very large bumps that make it difficult to roll things in and out. Messy. Obvious rodent issue6
William Friend | Expérience généraleI found the owner and Mr hill to be extremely helpful, friendly and knowledgeable. Moving is never an easy task and they made the process of truck rental and storage a lot easier.
karen mills | Expérience généraleTori was very helpful
karen Brookins | Premières impressionsVery good
Willard Geaorge | Expérience généraleI loved the people that worked there but the two raises in rent is a bit ridiculous. The reason most people choose uhaul is because the smaller facilities do that.
Sean Stark | Expérience généraleEvery staff member is so personable and accommodating. I have always walked out of there with a smile. Highly recommend! Thank you!
Andrea Guy | Expérience généraleLaura & Cory did all that they could to accommodate me when there were mistakes on my contract. They were patient & understanding & "real" people. I would recommend this location!
Karen Conti | Premières impressionsStaff worked hard to find what I needed.
Jennifer Brown | Premières impressionsStaff members were great.
Charissa Wiley | Expérience généraleMy experience with your company has always been phenomenal
constance moore | Expérience généralethis place was great. the staff was very helpful.i would recommend this place for anyone looking for storage in the area
Kevin Cagnetti | Expérience généraleNever had a problem at this location. This is the 2nd time using them and if needed will use again in the future. Friendly staff and overall clean and secured area.
REBECCA PURCELL | Expérience généraleTom and the ladies that work this location are amazing!!! I was so stressed with my first move by lmyself! They helped me with boxes truck moving helpers and s storage unit.they are the best
Nancy Wagner | RéservationMerci
DENNIS RICHARDSON | Expérience généraleI will definitely use again , if needed .
Shawn Gordon | Expérience généraleExcellent treatment,services on this location.
Eddy Gonzalez | RéservationRats had gotten in the unit and shredded our Livingroom furniture beyond repair, defecated and urinated all over the furniture as well. Manager helps us with the claim, we have not hear back yet. 2wk
Juan Roman | Expérience généraleNo comment
Juanita Jackson | RéservationRenting the truck was great
John Dinatteo | RéservationMade reservations online confirmation number and all go on day to drop it off and told no longer taking out side rv storage. I feel Uhaul dont know what's going on very disappointing
Arthur Knauss | RéservationWill never use uhaul again after this whole experience
Michael Tomlinson | RéservationThe gentleman who assisted me was great. My "no" for well maintained was due to the fact there was a rat bait tray in my unit. Found this disturbing. I was terrified to open boxes at home.
Patricia McMenamin | Expérience généraleSteven was very helpful, knowledgeable amd professional. He was a huge help! The rental van and atorage unit were in excellwnt ccondition aa well Thank you!
Deana Vassalluzzo | Réservationthe only thing wrong wa that I had mouse droppings in my furniture.
GEORGIA HUDOCK | Expérience généraleFacility was very well maintained interior the outside was maintain as well with the exception what appears to be the abandon vehicles boats trailers. It was almost a deterrent in getting a unit
Harold Range | Expérience généraleVery nice and helpful, I would recommend this particular facility.
Jeff Headen | Expérience généraleVery helpful staff
constance moore | Expérience générale