Customer Reviews for U-Haul Moving & Storage of Lincoln Park

Évaluation :

2

The truck I rented was sluggish and mildly responsive when attempting to pick up speed. The engine struggled to reach 60 mph, making it difficult to drive the highways. I could literally feel every single bump in the road, making it a very uncomfortable ride. Another issue lies with the rates. You are lured into renting with the clearly posted prices of $19,99 cost for rent on the sides of the truck (for 10'). However, you are charged an additional $1 per mile. A perceived cost of $20 is now $150 for trips requiring 100 miles or $40 for 40 miles, which is what I needed. I give TWO STARS ONLY. Due to the combination of issues above, my rating dropped by three stars. I gave one star to Angelina because of knowledge and poise. This is the goto person for this location. Thank you. If not for Angelina, this U-Haul would only get one star, primarily based on the close proximity of my home. Desperation rental.

Évaluation :

5

Fast and easy pickup and fast drop off. My second rental within the past 30 days. Everyone was very professional and helpful. I'm soon going to be needing a full size truck to rent and will be going back to the same location. No issues, no hassle, and no  shit.

Évaluation :

5

The staff at this uhual facility were helpful, wnr knowledgeable. Unlike the app or website which had us in a storage unit way too small for a 2 bedroom house. The staff on location were much more helpful then the website and got us into what we needed.

Évaluation :

4

Cabs of trucks could be better insulated for noise, other than that it was a great experience.

Évaluation :

4

App had me submit photos over and over again. It would not go through. It was extremely frustrating especially when returning your rental late and night.

Évaluation :

5

Np

Évaluation :

5

Staff are great always smiling They are awesome 👌

Évaluation :

5

clean, safe, good deal, would def use again.

Évaluation :

5

U-Haul truck itself. Seems like it was idling a little rough. Kind of hesitant to get up to speed. I did let the representative there. No, he said he's going to have them look at it to see if it needs a tune-up All right

Évaluation :

5

Excelente servicio 🪠

Évaluation :

5

I'm so glad I received this text message from U-Haul corporation regarding my dealings when renting a U-Haul trailer this past week. I didn't really get a chance to think the people at the location but now that I have this ability to make comments I would like to say I am more than 100 % happy in fact to be honest I was expecting a very different experience, I thought it would be a slow process to go through the rental details but it was just the opposite I was in and out so fast and that made my moving experience that much better. They took the time to explain the contract to me and showed me the correct way to use the ramp that was attached to my five by nine trailer. Even when I brought the trailer back I was greeted in a professional and courteous manner. The message I'm writing right now about my experience might sound a little corny but I can't praise the salesperson any other way. I can tell you this much I'm planning another move sometime soon and will definitely go back to that same location where I believe that I am welcome and will be treated with courtesy and respect and I know that from previous experiences I will be getting a quality trailer rental at a very reasonable price.

Évaluation :

5

Thank You Mr Tuner.... You are really a kind soul.... God Bless

Évaluation :

1

I rented a dolly and was charged the full cost of $60 upfront even after I returned it. I had to call customer support before it was resolved. Really unprofessional attitude at that location

Évaluation :

5

Safe wa very helpful every one thank you

Évaluation :

1

Below comment is meant for both sections..

Évaluation :

5

The manager was very helpful.

Évaluation :

5

The service is awesome

Évaluation :

5

Consider digitizing the entire process like a warehouse vending machine. You could keep staff on hand just to stock moving items for sale/rent in the warehouse-like store front. Customers could walk in and serve themselves. Vehicles and trailers could be rented and returned to the same areas with digital mea s to captures and assess damage. Short of that nothing. The process went very smoothly and staff were friendly a d efficient.

Évaluation :

5

Thanks

Évaluation :

5

Professionnel

Évaluation :

5

Cool and professional

Évaluation :

5

Customer Service was very friendly and helpful

Évaluation :

5

The gentleman at the desk was very professional and helpful

Évaluation :

5

Hello U-Hal It's always my pleasure to use your services the people there are always professional and loving to your customers please keep up the great job sincerely Kevin chatman sr

Évaluation :

5

Friendly and helpful staff. Nice facility.

Évaluation :

5

Very very nice customer service

Évaluation :

5

The fellow who helped me hook up the trailer and show me all the details was fantastic. I wish I remembered his name, but he had a University of MICHIGAN jersey on that day!

Évaluation :

5

Kevin is doing amazing at this location. Excellent service and great people

Évaluation :

5

Not a thing! The customer service was Great and it didn't take long at all! And I rented exactly what I needed and it was Very Clean! Allinall a Great Experience!!

Évaluation :

5

Each & Everytime I Go To Rent Moving Equipment From U -Haul Located @ 3175 Fort Street & Gleason In Detroit,Michigan. The Equipment Is Clean & Ready To Go I Always Have A Very Good Experience From The Manager-( Kevin Turner) & All Team Member's Working There I Just Returned A 6x12 Enclosed Trailer This Morning  Monday January 1,2024 @ 9:00am Happy Camper No Problem's To Report Thank You Take Care Enjoy Your Day Amen .

Évaluation :

5

Everyone was friendly especially Michelle. Thanks again. Check in was quick and the young gentleman was very respectful.

Évaluation :

5

Everything worked out well. The staff was very friendly and helpful.

Évaluation :

5

I had a really good experience with this location I would definitely recommend this location

Évaluation :

4

Great costumer service!!

Évaluation :

5

Keep the guy at the fort st location. The other guy at the Roseville location messed things up.

Évaluation :

5

Best service and clean trucks. Very good customer experience. I will recommend this location to all my family and friends.

Évaluation :

1

Dirty truck Rude people at the store.

Évaluation :

5

Retired Senior Citizen can't handle a price hike every year that is why I closed kept it for 20 years but had to go it's too expensive for a Senior on Social Security

Évaluation :

5

Nothing, the wait time for service was slow but other wise they were polite and friendly

Évaluation :

3

Have more than one person on site. Pick up and drop off took too long when arrangements were pre registered.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Salesman at this location was very helpful, kind and friendly.

Évaluation :

1

Rented a trailer and had to find it myself and hook it up myself because nobody came out. Had to wait forever until the worker came and verified that I hooked it up properly and that was after i had to go get him myself. When I brought the trailer back, I had to disconnect it myself because the worker never came over to where he told me to back it in at. Could not park it properly because there was no room to back up. Got no help at all during pick up or drop off. Very unprofessional and will not rent from this location again.

Évaluation :

5

Angelina was excellent she did her job well and was very nice. had another customer on the phone giving her a hard time she still was professional.

Évaluation :

5

Friendly and polite staff

Évaluation :

4

The only problem I seen was the checking in when no one is there.

Évaluation :

3

Honestly I been there for 6 years it's been good besides them always raising my rent every 6months which sucks I started off at 80$ then cancel my storage after them tellin my stuff goin up to 120$ not including the taxes the staff at the Lincoln park rude takes forever to help you and when they do they have attitude. But I can honestly say the general manager there is a great guy Kevin help me and was very nice n try make me happy the best he could after I had a problem with one of his front desk guys there but Kevin a great manager if I ever decided to go back there which I hope never but it would because of Kevin thank you again.

Évaluation :

4

Good customer service

Évaluation :

2

The steering wheel was grimy or falling apart. We weren't given instructions on what to do when we got our vehicle until after we had left. We received no paperwork.

Évaluation :

2

The service was great when picking up the vehicle. The problem was when dropping it off because it was after hours. I did the online return like it said in the paperwork, but when we needed to upload a picture, confirming the mileage and the gas level, it would not except the picture to upload. There was another option to select if you were having trouble uploading the picture and I completed the rental return at that time. The next day I got an email saying I was charged for an extra day, a service fee, and a couple other things which I should not have been charged for. I had to call back and whoever I spoke to said it showed in the system that I completed the online return and they had no idea why I was charged all of that extra money. I then had to make another phone call to make sure things were going to be refunded, and even in that phone call the refund was not correct until I explained more and I had to push back pretty hard to get all of my money refunded. So my rating is because if you have customers do their part on their end, the online portion should work as planned, and we should not have to take so much time making phone calls to get money refunded to us that should've never been charged in the first place.

Évaluation :

2

When I picked up the truck estimated bill was $74 but when I returned it was a $124. If I went over, it should've been $50. I disappointed because the print out didn't explain it at all.

Évaluation :

5

The owner of this facility and his staff were very helpful and helped me get into the right storage unit, I had a little delay with getting my storage unit but it was definitely worth it. I would recommend this U-Haul facility.

Évaluation :

4

The Lincoln Park location was very helpful. They did not require me to drop the U-Haul off at a different location which was originally supposed to be for Allen Park Michigan. They were very helpful and I appreciate the Lincoln Park location. Overall, I had a problem with the scheduling/traffic department. They need to do better with their logistics and figure out a way to where they are able to meet their customer needs and be more flexible. I will probably never use U-Haul again for any type of long distance traveling/moving. I would prefer just to spend the extra money to have more convenience and flexibility with a different company.

Évaluation :

5

Very easy and fast

Évaluation :

5

The staff was very accommodating and friendly!

Évaluation :

5

Extremely helpful staff. They made my moves seamless and pain free.

Évaluation :

5

Flexible rates/discounts/promotions keeps me interested.

Évaluation :

5

The experience that I had was excellent. The manager was the best and easy to talk to. He also was courtesy and polite. I would recommend this uhaul 37158 fort street detroit michigan 48217 to all my family and friends. Thank so much. Have a wonderful day

Évaluation :

4

I like storing my stuff there but I took my stuff out early and didn't get no refund hello 3 weeks that didn't stay there I don't feel it that was right

Évaluation :

3

Tired of price hike every few months. Started at $49.99. Now paying $69.99. Too much for the drug infestation area. I'll return if prices drop.

Évaluation :

5

The team at U-Haul in Lincoln Park are an amazing group! They helped me out in one of my darkest times and helped any way possible! Go see Kevin, he will take care of you

Évaluation :

1

The unit was clean but smelled of rat or rat urine so bad that the clothes that I was wearing smelled of rat.

Évaluation :

4

Need a elevator

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

I am grateful and honored to have U-Haul as a good place of storage but they need more help and sometimes they need more money to help and to enhance most of the time the customers will try to upset or disrupt the employees

Évaluation :

5

The woman and young man that helped me were so helpful and kind. I was having a rough day- sold my house, had to move everything on my own, I was overwhelmed. They were so kind and considerate and made the process so much better.

Évaluation :

5

need more workers

Évaluation :

3

Truck was to old.

Évaluation :

1

I don't like that storage building because they do people wrong and throw people stuff out illegally and I feel like they need to all be fired and they need to get good people to run the building the right way

Évaluation :

1

My stuff was stolen out my unit. They changed my lock without notifying me and I had to pay for a locksmith. Their under staffed and when I contacted customer service they had little to no records for my account.

Évaluation :

5

Staff friendly and professional. Great service. Very accommodating. Thanks for your service.

Évaluation :

5

The whole crew was very good and very helpful to me, I had no problems at all. The young men would always ask me if I need help moving my stuff in or out of storage and the older man helped sign in and the young lady that helped me when I returned my uhaul she was very helpful, so overall I was very happy.

Évaluation :

5

Extremely helpful staff.

Évaluation :

5

Excellent Customer Service. Employees were friendly and informative. Answered any questions I had. Explained Storage Unit hours and rules. Advised getting insurance, which I bought. Very happy as a customer.

Évaluation :

3

They couldn't get the payment schedule together causing me unnecessary calls to the bank and their home office

Évaluation :

5

Very helpful staff, quick service and always professional! I will always be a customer to this UHaul.

Évaluation :

5

Very comfortable with the services and Very professional staff.

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

5

Very helpful and understanding

Évaluation :

2

I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!

Évaluation :

5

Amazing

Évaluation :

1

My unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.

Évaluation :

5

I feel that if people dont use the whole month on storage ,some rent money should be reinbursed

Évaluation :

3

Just was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.

Évaluation :

2

Was not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unit

Évaluation :

5

Little to high on the price

Évaluation :

5

Enrico ward

Évaluation :

2

Thank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.

Évaluation :

5

Both the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.

Évaluation :

3

Decided it was time to move out since the price was being increased by more than 50 %

Évaluation :

3

There were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.

Évaluation :

3

Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.

Évaluation :

5

Awesome place and helpful

Évaluation :

5

Just trully loved the attendants. Tammy looks out for you.

Évaluation :

5

they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much

Évaluation :

5

I love the lady who runs this office!

Évaluation :

5

I want to thank you for all you done for me and my things

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

I must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.

Évaluation :

5

The storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.

Évaluation :

5

I rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service

Évaluation :

5

Great ppl great attitude and great customer service

Évaluation :

5

I was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB

Évaluation :

4

The older caucasian lady was very grumpy......

Évaluation :

1

Tammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!

Évaluation :

4

Good.

Évaluation :

1

Get not gain excess to storage unit because electrical problem with code lock can I get in after 5pm

Évaluation :

3

Just needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?

Évaluation :

1

The staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Good service.

Évaluation :

4

Jarrod was very helpful!

Évaluation :

3

For the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available

Évaluation :

2

Unorganized young tall white guy very rude, not helpful at all . Fort street location

Évaluation :

5

This is my favorite uhual to come too.

Évaluation :

5

Great Customer Service

Évaluation :

1

I rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.

Évaluation :

5

Thanks