Customer Reviews for U-Haul Moving & Storage of McKinleyville

Évaluation :

5

Staff was very helpful and friendly!!

Évaluation :

5

The phone system is ridiculous. The unskippable automated message is much too long.

Évaluation :

5

The climate control is nice

Évaluation :

5

Smelled like cigarette smoke and I’m allergic to it

Évaluation :

5

Quick and easy great experience.

Évaluation :

5

Because we rented a trailer we were able to get a storage locker for free the first month. Monthly rates are good considering the gouge that everyone seems to be taking with out looking back and caring. Thanks uhaul you have been good to us and we appreciate you.

Évaluation :

5

Good people, painless experience

Évaluation :

3

Quite expensive. Lighting could be better. Access hours limited compared to other storage facilities.

Évaluation :

3

Jethro and staff are great, very helpful,, tops in customer service. Access hours are too limited, that's my biggest complaint. I did get a free month since I rented a U haul trailer.It seems I lost a day, when I transferred to a new unit. There aren't enough entrances. One has to go all the way to the side to get in. The other entrance is closed.

Évaluation :

5

All 3 staff I interacted with were friendly and polite, and their competence made this rental an absolute breeze.

Évaluation :

5

It was a great experience.

Évaluation :

5

Super friendly and knowledgeable staff. I couldn't be happier. Hats off to the pros there. Merci.

Évaluation :

2

First my moving crew through Moving Help, no showed and I had to find another crew (causing a day delay.) Monday morning while enroute to McKinleyville, I had to re-route due to the closure of CA Highway 3, which added mileage and hours (6,5 hours total) to my transportation time. I got to my rental in McKinleyville, unloaded what was staying, then reloaded everything going to storage, I fueled up the truck and headed to Uhaul arriving at 6pm. The app, website and the door stated open until 7pm... the storage stated open until 10pm. The one employee that was there argued with me and told me that all those times were all "misinformation" and that I would have to pay to have the truck another day and I couldn't check in to the storage unit. I ended up having to pay an additional $116 and pay $200 for people to help the following day. While the road closure was beyond control, I was within the hours stated on the website and app... to be rudely told that I couldn't check in and return the truck was just plain wrong and added to my cost. I have used Uhaul many times, this was absolutely the worst move I have experienced. The employees that assisted me on Tuesday were considerate, the employee on Monday was NOT!!

Évaluation :

1

First my moving crew through Moving Help, no showed and I had to find another crew (causing a day delay.) Monday morning while enroute to McKinleyville, I had to re-route due to the closure of CA Highway 3, which added mileage and hours (6,5 hours total) to my transportation time. I got to my rental in McKinleyville, unloaded what was staying, then reloaded everything going to storage, I fueled up the truck and headed to Uhaul arriving at 6pm. The app, website and the door stated open until 7pm... the storage stated open until 10pm. The one employee that was there argued with me and told me that all those times were all "misinformation" and that I would have to pay to have the truck another day and I couldn't check in to the storage unit. I ended up having to pay an additional $116 for the truck and pay $200 for people to help the following day. While the road closure was beyond control, I was within the hours stated on the website and app... to be rudely told that I couldn't check in and return the truck was just plain wrong and added to my cost. I have used Uhaul many times, this was absolutely the worst move I have experienced. The employees that assisted me on Tuesday were considerate, the employee on Monday was NOT!!

Évaluation :

5

You all did great.!

Évaluation :

5

Great Counter Service!

Évaluation :

5

It took less than 5 minute to drop off trailer. Staff was great.

Évaluation :

5

Put a sign on the door that doesn't open stating: "please use other door" and maybe a directional arrow.

Évaluation :

5

Jethro is the best in customer service. Informative, and very polite. Promote him. Hailey, who I didn't deal with as much, is also excellent.

Évaluation :

5

Nothing, everything was just wonderful!

Évaluation :

2

you need to make the gas milage known to people and u need to use effience trucks. ..these gmc and for trucks should not be on the road

Évaluation :

5

Travis was great and super helpful. You guys are the best. Merci 

Évaluation :

3

Your process has become increasingly cumbersome. All the questions with the application are excessive. Why not just walk around with a person and look at the van together when you start instead of the text message and all that I had to do on my own. It seems like you're putting more and more on the customer. I don't enjoy working with you all as much as I did in the past.

Évaluation :

5

I am so impressed by the staff at this U-Haul location. I got there late due to packing up and traveling from far off location. The guy manning the storage unit that day 2/10/23 stayed until we were able to pack it all in. I wish I could remember his name. He really went over and beyond to help us out. I truly appreciated that. We were working as fast as we could to unload stuff from the truck and we got it all in. Thanks to the staff at this U-Haul storage place I was able to get all moved in. The place was clean and well lighted. I just wish that the hours were more convenient for accessing the unit, i.e. later hours as I work late till about 6 PM and would like to be able to get stuff from the unit after I get off work. I am soooooo grateful that we now have climate controlled storage units here where I live. It is truly a necessity due to the cold, damp weather here.

Évaluation :

3

The trailer i rented was old. The tie downs were difficult to get the hooks in. Bad design made tieing down furniture very difficult.

Évaluation :

5

Everything was professional, fast and efficient. Very satisfied.

Évaluation :

4

At check-out, the process was clear and went well. The vehicle was as requested, and in excellent order, and was easy to drive. The staff member explained clearly and thoroughly, and was well-mannered and attentive to my questions. The same was true of the [different] staff member at check-in. However, at check-in, the staff member stated that I would receive an email detailing the final amount that would be charged for the rental plus mileage (I had restored the fuel level to beginning level.) I have not received that final-charge email.

Évaluation :

2

My destination was not available but after my footwork, and not McKinleyville's uhaul, I made it happen by speaking to the destination personally myself. McKinleyville also overcharged my rentals just prior to xmas. I filed some paperwork and got my money back. Their letter response to me was degrading and showed no accountability. There are good employees with good intentions at McKinleyville uhaul but training is needed on their computer skills and resources.

Évaluation :

5

Great staff

Évaluation :

5

The staff was great. They were very patient and and helpful. I had many questions and they were patient and answered all of them with a smile. I mainly dealt with Jethro. He was great through and through. Can't thank him and his co-workers enough

Évaluation :

1

They over charged me. I need to file a complaint please advise the process. Michelle Yuditsky 949-554-9080

Évaluation :

4

Wasn't thrilled to pick up a truck with no gas in it. Kind of annoying.

Évaluation :

2

The truck I rented got 6,5mpg rather than the 12 advertised online, it smelled like cigarettes in the cab, and the gas gauge was not accurate, leading to an extra $55 on my bill and an extra $20 I spent on fuel. Additionally, I was charged for an extra day and had to catch the charge on my receipt and call to change it. Customer service seemed good at first but getting charged twice what I was expecting was a big bummer.

Évaluation :

4

A few more things could have been explained or explained better. Are there restrooms inside? Did not know we had to be escorted for each visit. Now locker door lock slide does not seem cut at proper height

Évaluation :

5

Staff was professional and courteous. Processing the rental was quick. Merci.

Évaluation :

3

do the inspections with the customer. and charged over the quote given online.

Évaluation :

5

Overpriced and predatory

Évaluation :

5

The $19,95 displayed in the vehicle windshields is incredibly misleading if not blatant false advertisement but this is not a local issue. The website allowed me to select a drop off time when the location was not open. You do have to go in for pickup and drop off. You can't do it in the app as advertised.

Évaluation :

5

Best uhaul location ever. Thanks ya'll

Évaluation :

5

All was good. :-)

Évaluation :

1

I reserved a 15foot truck and all that was available was a 20foot truck which I had to pay full price for instead of the 15foot truck I reserved. I was not told this until the day before my reservation, which was Friday and all locations with a 15foot truck were not open until Monday. I also had extra fuel in the tank upon returning and did not receive any kind of fuel credit for that. I am overall displeased with the service.

Évaluation :

5

Great friend friendly service

Évaluation :

5

Awesome x 10

Évaluation :

2

The hours were insanely inconvenient and I ended up having to pay for a second day on my uhaul because of it.

Évaluation :

5

Always great and friendly staff. Thanks…

Évaluation :

4

At drop off the employ explained the issues give above. At this I was now aware that what I thought were scratches, were actually gouges in the side of the truck so my stuff inside got wet. Uhaul sucks. The guy started tell me that I might be liable for damages to the truck. At that I explained that if that was the case I would see him in court. Finally, near the end, he acknowledged that all was good and I was not liable for any of the damages. Never will use this company again. I will twice as much and be happy driving a nice clean truck in good condition. Crapy company offering lousy service. And don't call me, I don't want to talk to you.

Évaluation :

4

Coordinating the online reservation: my reservation confirmation said McKinnleyville however you said eureka. Luckily, it all turned out

Évaluation :

2

Costumer service was not good no one in the building to talk to for 10 minutes first arrived for pickup on drop off they where all outside talking leaving me inside to wait for them as no questions where asked overal the 6x10 trailer did its job wouldn’t recommend towing it long distance as if the tongue is almost 6 foot long u are always fighting it to stay in the lanes u dear and it’s so u don’t jackknife it just a poor design

Évaluation :

4

It will be great when access is available without having to contact the office to take the U-haul lock off my storage to open and access my belongings.

Évaluation :

5

Very easy trip, everything was great

Évaluation :

5

Y'all are wonderful, thank you for your time and your help!

Évaluation :

5

Super fast and great customer service

Évaluation :

4

I had a 10 foot truck which was too small, so I returned it for a 15 foot and charged for two rentals. I spoke to the manager who was absolutely heartless and unwilling to consider the situation. I will never rent UHaul again.

Évaluation :

5

Thanks for everything!

Évaluation :

4

I rented storage at drop off. They gave me a paper with incorrect hours and access information. I made a trip in my van and they had already closed. To have to do it all over again the next morning.

Évaluation :

4

The fuel was 1/8, not 1/4. The truck was clean, but not washed. I washed it and put in fuel to 1/4.

Évaluation :

5

Quickset uhaul in Humboldt and by far the best manager. This place makes it easy and all the others so hard. Really appreciate these people.

Évaluation :

5

Reviewed trailer brakes with Mckinleyville staff.

Évaluation :

5

Great experience. I had the same team member help me in the morning and the afternoon. She was amazing. Very polite. Very clear with disclosure. Helped with the hook up. She made my wife happy by making sure the lights worked on the trailer before we left. Thank you again. Will definitely drive from Eureka again to rent.

Évaluation :

1

I had reservations for 15 foot truck at euerka store since there was none in Rio dell or Fortuna. So I had to go 25 away then they over booked so they was no truck available. So they Said Arcata has a truck another 10 miles away. So now this is 35miles out of my way one way . They said they would give me a discount on miles at the Arcata store. But the Arcata store said they couldn't do the. So by this time my daughter found truck after I aready left the store so I returned the truck without using it and was charged full amount.

Évaluation :

5

All was excellent

Évaluation :

4

Having to deal with someone to unlock a storage door because there is no alarm system is crazy! I won't be in this storage unit very long. The unit is a very far walk from the entrance door. It will literally take 10 minutes round trip to get to the unit from the entrance door.

Évaluation :

3

I think maybe this is a new location with new staff, because it took a long time to put into the computer my order, even though I had called it in earlier on the phone (to a national number). Then when I brought it back, it also took a long time and the clerk tried to charge me again. I had to tell him I already paid. So I hope employees will get more used to the system so they can be more efficient.

Évaluation :

4

Thanks

Évaluation :

5

Drop off was completed within 20 minutes. Thanks...

Évaluation :

5

The service at Anna Sparks Way, McKinleyville CA was exceptional: friendly and professional.

Évaluation :

1

My worst experience with U-Haul yet, horrible customer service.

Évaluation :

4

Upon arriving, staff had issues with their connection to server to complete the initial rental process. They were saying the next page wouldn't load for them on their website. This led to a 10 min or so delay. Upon returning the vehicle, there was a 1 staff member helping a new rental, and a 2nd staff member on the phone with a customer. 2nd staff member finished phone call and didn't acknowledge me, instead continuing to type/click on computer. A third staff member came off lunch break. 1st staff with customer at counter instructed 3rd staff to go get the vehicle desired by counter customer. 2nd staff member got up and milled around until 1st staff told him to help me. This was another 10 minute or so delay. Seems like with 3 staff and 2 customers I shouldn't have to wait to return vehicle.

Évaluation :

5

Over all the whole building was easy to get to to drop off our stuff when we needed storage.

Évaluation :

1

I reserved a storage unit in person the end of July. When I arrived on August 15th to move in, they couldn't find my reservation. I was told to return when the manager got in around 11am to resolve the issue (I was frustrated, but patient). When I came back at 11am I was told the manager was out of town until Friday. Long story short, they finally got me a unit. I paid a months storage and moved in a few things. I noticed a rat bait trap inside my unit. Surest way to chum in vermin is to place bait inside individual units rather than the exterior hallways. I changed my mind, moved my few belongings out. I attempted to get a refund, but the manager never called me back. The staff is not well supported by management. I do not recommend this storage facility.

Évaluation :

5

I never send these in, however in this case I am making an exception. I am sending this in because I was so impressed by one of your employees. His name is Will. He works in the McKinleyville office in California He is very knowledgeable, very helpful, very friendly.

Évaluation :

1

For some ridiculous reason, you are making the new customers walk 30 yards all the way to the back of the facility instead of using the storage lockers in front first. It's really hard to understand why you would make customers do that.