Customer Reviews for U-Haul Moving & Storage of Millbrook

3 926 évaluations

5600 Atlantic Ave   Raleigh, NC 27615
(At the intersection of spring forest & Atlantic, located in the Pavillion Shopping Center)

(919) 890-0163

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(919) 890-0163

5600 Atlantic Ave
Raleigh, NC 27615
(At the intersection of spring forest & Atlantic, located in the Pavillion Shopping Center)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The representative made this easy for us - very friendly, knowledgeable and helpful. No improvement needed.

Karla Robeson 
Évaluation :
4

The 3 delightful ladies manning the office were great. The strap ratchets and the ramp clips needed some grease to make them easier to operate. But a relatively minot issue.

wally Robertson 
Évaluation :
4

I originally booked the Uhaul in a different location and I was asked to come here the last minute. That was not acceptable and cause last minute stress

murugan Rajesh kumar 
Évaluation :
5

The app didn’t work when confirming the vehicle condition.

MICHAEL SPRUNGER 
Évaluation :
3

Rude staff

Alan Barker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua Joyner 
Évaluation :
3

Would have been 5 star. As the lady that waited on me in the morning was outstanding. She was by herself and waiting on multiple people at the same time. She stayed professional the entire time. I was pretty impressed. As for my return I am currently disputing the fuel charge. I drove 20 miles and am being charged for 6 gallons of gas. That 3,3 miles per gallon. Sort of ridiculous. I put 2 gallons back into truck before dropping off. I should have took a pic of gauge but was busy and forgot. I expect my $26 back. If not I guess I will take to social media to warn the masses. I know it's only 26 bucks but it's the principle of it all that really bothers me.

Barry Wilber 
Évaluation :
2

Truck drive weird and check engine light came on during use and there weren’t enough furniture pads

Adam Oudjit 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martika huitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayleen Cutino 
Évaluation :
5

Car trailer, (not the dolly) I'm a car guy and I think if I ever came across one of these trailers for sale, I would buy it. The functionality of the trailer was great. My Cadillac CTS wagon sits very low to the ground and this trailer worked great.

mark Zang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim pace 
Évaluation :
5

Service here is beyond measure

Christopher Scheid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Ongwae 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clarence mims 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL MOSS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Bronson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Evans 
Évaluation :
5

Outstanding service,,,Saturday mornings tend to be very busy seem like they might be understaffed

William Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia Hayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reyes salinas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dominique powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damarcus hockaday 
Évaluation :
2

Locations should ALWAYS check if side mirrors are functional to adjust to drivers. Also they should check that electric wiring on trailers are intact and working. On my last visit, my truck had problems and had to be reassigned a new one causing me delays and another customer had to be sent to another location to get a trailer that had proper electrics.

Tina Marcus 
Évaluation :
4

The lady that checked me out was great. I've had her before and was thoroughly satisfied with her performance. The lady that checked me in, not so much. She was I'll and cranky. I didn't do anything to deserve that kind of treatment and I don't appreciate it.

David Best 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nguyen kha 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan Moore 
Évaluation :
3

i rented a one way. The girl only gave me an mileage allowance from the rental place to my destination. She should of includes the rental place to my moving place and my destination to the return destination. also, she was speaking 100 mikes an hour and not very friendly

Thieu Ly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

quameshia valentine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia Booth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adama Jasseh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Scheid 
Évaluation :
5

The staff there were extremely helpful, and took care of me promptly. Could not have asked for a better service level. Merci.

KEVIN CARTER 
Évaluation :
2

Yes the uhaul was clean but we were traveling to texas and there wasnt anyway to charge our phones. The charging port would show charging but it wouldnt go up on charge and the plug to plug ny own into wasnt working..

Savannah Davis 
Évaluation :
5

The two ladies that I picked it up from was more than friendly to try to help a guy out they need a raise lol

Timmy Cowan 
Évaluation :
5

This location needs a little more staff, they are so nice.

jane frankel  |  Expérience générale 
Évaluation :
5

This store rocks. Customer service is impeccable here. I recently had to use another location and clearly staff at that location had no customer skills. I will always use this location.

Christopher Scheid 
Évaluation :
5

Then the saleswoman was VERY informative. She knows her job, role, and the brand very well. Thank you for helping me!

tyshone peterson 
Évaluation :
5

Thank you so much

Diana Kamau 
Évaluation :
3

Vehicle maintenance

Pamela Buthercinn 
Évaluation :
5

Professional staff, very much appreciated.

JOHN MEIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Johnson 
Évaluation :
1

Poor service

Jose Calles 
Évaluation :
5

Very helpful and understanding.

JAMES MORRISON 
Évaluation :
5

Best customer service experience ever.I would marry them if I could.lol

charles brown 
Évaluation :
1

Please have some friendly people to provide customer services

Jose Calles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandiesha Lane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bakajika Kabasele 
Évaluation :
5

All Good!

Joe Tom Gahagan 
Évaluation :
2

I needed the dolly and it was not supplied, even though I paid for it

Alexandra Jones 
Évaluation :
5

Staff is wonderful here

Christopher Scheid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan Jordan 
Évaluation :
5

Excelente servicio

Dary Caraballo 
Évaluation :
5

The truck was clean, but really, really needs some attention in terms of mechanical issues. Very loud and rough running. The people at the center (person) was helpful and very professional. Because of her and the cleanliness of the truck, I am rating this as excellent. Thanks for providing a truck that was needed for the purpose at hand.

Daniel Nicely 
Évaluation :
5

Despite some system problems the staff at this location were great and very helpful.

Nancy Appleby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Kissi 
Évaluation :
5

The employees I interacted with at this location were fantastic! I called in and enjoyed super help with my van reservation! I prefer personal touches over booking online as I had questions which were addressed in a knowledgeable manner this expediting my tasks! Picked up right on time and everyone was helpful, friendly and efficient! Return process was equally fantastic! I will return for all my rental needs and refer as well!

Christa Mcelveen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRAVIS LEE CRAMER 
Évaluation :
5

This place has the best staff

Christopher Scheid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Cotter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlotte Grimes 
Évaluation :
5

Staff was friendly and helpful. Store was clean.

Karen Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian hayes 
Évaluation :
5

The woman who prepared the contract and hooked up the trailer was excellent.

Roger McCall 
Évaluation :
5

Probably the best uhaul location I've been to!

Michael Briggs 
Évaluation :
3

Honestly i never go out my way to rate a bad score to anyone because I'll give you the benefit of doubt . When i arrived which i will admit i was in a hurry so i did not read over my paperwork to see that when i called the store directly the general manager Jazmine Howard upped that i have rental coverage on the vehicle . I was late returning the rental vehicle due to the move in time changed and Jazmine sent me a message in all caps indicating yelling to call the store stating there's a breach in contract because I'd prefer a phone call considering moving can be stressful but again my problem is not her concern is just hoped to have better customer service experience. I then called the office and after going back and forth about the charge discrepancy i said i will just pay the fee. Jazmyn's was not friendly at all and not to mention there's was a strong smell of marijuanna usage for sure because of the look in her eyes and the loud smell when approaching the desk. Again customer service goes a long way for me and when my card was charged additional fees and no explanation i have a huge issue. This location is not a busy location and the minimum that could be given is outstanding customer service vs a weak experience . I'd never come to this location again , I'd rather use the mileage before I'm treated as if I'm a bother.

Christina Smith 
Évaluation :
5

Excellent service à la clientèle

loretta james 
Évaluation :
5

Great service! Quick check-in and check-out! Merci!

Ana Cuomo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael hand 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL MELENDEZ 
Évaluation :
5

The employees were friendly and helpful.

WILLIAM MEBANE 
Évaluation :
5

I moved out of the storage unit I had for one month. A payment was drafted on the same day I moved out. WILL I GET REIMBURSED SINCE I MOVED OUT AND NO LONGRR OCCUPY IT? PLEASE ADVISE!

Ana Cuomo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Consuelo Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LABRICKA BITTLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Scheid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doyle Scott Bedsole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Pallas 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlotte Grimes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A Devoe 
Évaluation :
5

I have used this lication several times because they are very nice an quick taking care of costumers and the office and equipment is keept very clean . The guys are very nice and helpful.

nitza perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santhosh Kumar Muthupalaniappan 
Évaluation :
5

Things went well the employees were very helpful please thank them for me

Norman Middleton 
Évaluation :
4

Renting a truck/trailer is…. Well, just that. Nothing special. But the staff that helped me was amazing. I dealt with three people. Pickup, the gentleman that helped me was awesome, had good conversation and he was very nice. Drop off, I met two women that were also very nice and helped me get everything back how it needed to be. The equipment was as I thought it would be, the people were amazing. I would drive past other rental places simply because of the customer service at the one I visited.

Daniel Shelton 
Évaluation :
3

Super simple process to drop off uhaul. There are arrows showing you which way to go with "return" signs. I pulled into the return lane, dropped the key off with the desk personnel and was on my way.

Chris Coley 
Évaluation :
1

I reserved equipment I needed, had a confirmation of it, but in actuality, it wasn't available the day. I was not informed about the lack of availability despite making the reservation several days beforehand. The supplemented equipment was not even remotely comparible. I had to go elsewhere to rent additional equipment because of this. The person checking me in demanded an emergency contact that supposedly had to pick up the phone when they called right then when they were checking me in (and he was entirely nasty about the entire affair). U-Haul could've informed me that I needed such a contact beforehand and saved me considerable grief. Instead, they sprung it on me last minute. It's not difficult to inform people of such a requirement, yet U-Haul failed to do this. It was pure luck that the contact I gave was actually able to pick up at that precise moment, but according to the employee, that was absolutely required for me to get the truck I reserved. Oh, also, if you don't have a smart phone, don't waste your time using this service. There is apparently no way to inspect the vehicle / mark for known damage if you don't have a smart phone.

Kylie McCormick 
Évaluation :
5

Associate was fast, courteous, and knew his job. Checking out took no time at all. I will go back to this location any time I need Uhaul services or products. Merci.

James Moser 
Évaluation :
3

Need more workers

Sheneica Jeffries 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Scheid 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tunika Okochu 
Évaluation :
1

Turned an otherwise 5/5 experience sour by automatically charging a cleaning fee. I made a point to sweep the truck and even cleaned out some trash that was in the truck when I picked it up.

Kurt Linebarger 
Évaluation :
5

It was so perfect

Bob Barkhau 
Évaluation :
3

They didn't provide me with the bed covers I had ordered and the biggest issue is I wasn't told until I arrived that the dolly I reserved was not available. They had a dolly BUT we couldn't get that because it wasn't a U-Haul dolly.

Anton Komatz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Scheid 
Évaluation :
5

Please let customers know beforehand the trucks don't have cruise control. I wouldn't have used this service if I knew. The drive was extremely long and having no cruise control with my arthritis has cause me a lot of leg pain.

Mohamed Amijee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Allmon 
Évaluation :
5

Good work, thanks

Leroy Frederick 
Évaluation :
5

Jazmyn Howard and the entire team at UHaul were a pleasure to work with. The facilities were in excellent condition. We would definitely use this for storage needs in the future!

andrea wise  |  Expérience générale 
Évaluation :
4

Staff was always friendly and helpful.

william mauser  |  Expérience générale 
Évaluation :
2

Your storage rental prices have increased drastically to absurd levels. I believe that my monthly rental rate had at least doubled from the time I first started leasing the smallest 5x5 storage unit(July 2021) at $35 per month,which in 2 years increased to $70 by November of 2023 . It is an insult to my intelligence that you would think I'd want to continue to rent that small of storage place at that price.Plus , I thought I was treated very rudely by your store office staff in just trying to exchange one of your moving boxes when it was found to be damaged after a purchase. You have earned nothing but bad "word of mouth" from me as far as storage rental services goes. I vacated my space away to a lower priced competitor just yesterday (1/11/24) and I am so relieved to be done with UHaul price extortion now.

Chris Wachter  |  Expérience générale 
Évaluation :
5

Nice carts for loading and unloading.

Ana Cuomo  |  Premières impressions 
Évaluation :
5

Jasmine & Tierra are the best definitely helped me out and worked with me when they didn’t have toooo !!!

Trinity Linebarger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELO CRUZ  |  Expérience générale 
Évaluation :
5

The staff was very nice, and cool people

Jonathan Richardson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Owens  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Williams  |  Premières impressions 
Évaluation :
5

Thank you so much for help and friendlness

CAROLYN TAYLOR  |  Premières impressions 
Évaluation :
5

The team on duty did an outstanding job in ensuring the arrival, rental and overall process ran smooth. I appreciate the cleanliness and attention to detail in the move-in process

Marcus Bass  |  Premières impressions 
Évaluation :
1

The people here were very rude. The customer service was awful

Dhyanna Neal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marque Powell  |  Expérience générale 
Évaluation :
2

Too much delays and need to work on you system. "Way to order" and waiting time specially why time already started

PATRICK BADIBANGA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECIL TIMPSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Mccartney  |  Expérience générale 
Évaluation :
1

The manager was rude and unprofessional . This was the worst experience... some of my belongings were damaged.. items got wet.....my list could go on and on. Please rent a storage somewhere else. Not saying all Uhaul's are this way but this location in Raleigh off of Millbrook is the worst.

latasha alston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerilyn Faison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA HAYWOOD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saladin Holmes  |  Premières impressions 
Évaluation :
4

Would really like access to cameras for periodic monitoring of my storage units. Monitoring would make it feel more secure and would be more likely to keep the units longer. Was difficult to keep the overhead lights on near my units, lack of working motion detection in that area. The staff was very helpful.

william mauser  |  Premières impressions 
Évaluation :
5

Thank you so much 😊

REGINALD SHEPPARD  |  Expérience générale 
Évaluation :
5

I LOVE JAZMINE and her staff. Everyone here is so patient and keep! This place is Rhe Best! V.

Valena Valentine  |  Expérience générale 
Évaluation :
5

2 things. I moved out on the 19th of August. The other thing, the gates were not unlocked My movers had to wait for someone to take the locks off the big door. They could have charged me extra because of the delay in unlocking the gate.

Linda Cornelous-Fisher  |  Expérience générale 
Évaluation :
5

Yes the manager is very professional and kind. Love her positive attitude about her place of work and her knowledge of knowing what materials needed for our move. She made it very less stressful. I give her a 10 for her professionalism.

ADRIENE ROSS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christina Linares  |  Expérience générale 
Évaluation :
5

This specific storage facility is excellent.

Nicole Johnson  |  Expérience générale 
Évaluation :
3

If the workers would just be a little more clear on how we are to get to the main door for the storage units , me along with some other new movers were confused until we were directed to go around back . Also if The front side could get some sort of access in the future it would help.

ALICIA LINDSAY  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEENA LINDSAY   |  Expérience générale 
Évaluation :
3

Place was fine. When moving out was locked out of loading dock because they were closing. Made us load truck through a doorway which was inconvenient.

james schifkovitz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique Messick   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Boamah  |  Expérience générale 
Évaluation :
4

Staff was very helpful and polite!! Made our long hard day of moving pleasant!!

Kitty Collins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAJEE STEELE  |  Expérience générale 
Évaluation :
3

Moved out 4/30

TRAMAINE' DUNN  |  Expérience générale 
Évaluation :
3

I did not put the lock on the door of the unit until three days after being assigned that unit. I received two (2) phone calls saying that there was not lock on the unit; this was the week AFTER I had put the lock on it. One of these calls, the second one was BEFORE 7 am which I did not appreciate. I then decided that since I had not put anything in the unit and did not need it after all, that I would go get the lock which I was told was not on the unit anyway and turn everything in. By this time, the code I had not longer worked so staff had to come and let me in so I could get the lock which WAS on the unit after all. I then turned in the lock, keys and paperwork. After all this, I will probably look for other storage options in the future.

Cora Shores  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry rosbrook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD SHEPPARD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique Messick   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Brewen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Boamah  |  Premières impressions 
Évaluation :
5

The attendant on duty was OUTSTANDING!!!!!

William Sigmon  |  Premières impressions 
Évaluation :
5

Great experience at this location.

William Sigmon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwight pierce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon sessoms  |  Premières impressions 
Évaluation :
5

Great friendly service.

Pojanart Sompong  |  Premières impressions 
Évaluation :
5

Fantastic front office staff. Always super helpful and able to get me everything I needed.

JAMES FRIEND  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raheem Liburd  |  Expérience générale 
Évaluation :
3

I moved out on 12-12-22

Mark Lyles  |  Expérience générale 
Évaluation :
1

The staff is rude and have poor communication and the general manager does not handle business when it comes to assisting with customers and issues they are having weather it’s with the storage or rude workers

Lucretia Godwin  |  Expérience générale 
Évaluation :
4

The lights near my unit were not working. Was dark in my unit

Jim Garvey  |  Premières impressions 
Évaluation :
5

I love Uhaul

Christopher Davies  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA and LARRY HARRIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC WRIGHT  |  Premières impressions 
Évaluation :
5

Enjoyable experience

Henry Skinner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

al- salaam Raymond sanders  |  Expérience générale 
Évaluation :
1

This uhaul location didn't have all the material that we needed (appliance dolly) so they sent us to another location for the appliance dolly. The second location gave us a hard time getting the dolly. The storage unit that we were assigned at this location was already being used so we had to call and get another one reassigned to us to use, we waited about 30 min for someone to come and give us a new access card, a new unit, and a lock.

Caprice Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie Webb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha Hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia Espinoza  |  Expérience générale 
Évaluation :
5

Nice people!!

Cathy Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea wise  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gianni Duverge  |  Premières impressions 
Évaluation :
5

Great facility with easy access. Very clean and well-lit building. Office staff were very friendly and always ready to help.

Wendy Andrews  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quinton Watson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby Revell  |  Expérience générale 
Évaluation :
2

The ceilling leaked. Loss important papers and water damage. After payment lock remained on for 2 weeks after payment received. Finally just moved my stuff 150 per month for horrible service

Omar Sutton  |  Expérience générale 
Évaluation :
4

The text sent the incorrect address to the storage unit, once we found the correct storage unit facility, the service was great!!!

Faith Downey  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN LASSITER  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron Washington  |  Expérience générale 
Évaluation :
5

Very good clean location.

Kevin Suggs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE MANN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cha Lon Dew  |  Premières impressions 
Évaluation :
5

This location is fantastic.

Paul Zaremba  |  Expérience générale 
Évaluation :
4

I felt listened to and my issues were immediately addressed. Would recommend they improve on closing some communication gaps. Overall, good experience.

Glory Hammond  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie Webb  |  Premières impressions 
Évaluation :
5

My experience with this storage facility was incredible! Will always recommend others to consider using your services. Merci!

Caleb Dyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lequinta Bryant  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shakiera Faison  |  Premières impressions 
Évaluation :
5

Aucun

thomas anderson  |  Expérience générale 
Évaluation :
3

Checking in online was a very prolonged process, and when I finally got access to my storage unit, the lock wasn't included. So, I had to drive back to the office, wait 20 minutes in line, receive the lock, and go back.

Trevor Pelkey  |  Online Move In 
Évaluation :
5

Deana was tremendously helpful made life easy and simple and also helped save money. She literally makes me want to rent or move just so I can deal with her very nice self and super nice attitude. Very much appreciated.

Mike Blaise  |  Premières impressions 
Évaluation :
5

Deanna at Atlantic location was very friendly and helpful! She deserves to be owner/Manager

CASSANDRA ROUSE  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

nikki floyd  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maritza Henriquez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Whitney Parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reginald bess  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shante Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Nichols  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA BAXTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KADISHA HAYES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Mattu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HADIE KNOX  |  Premières impressions 
Évaluation :
5

Super friendly and knowledgeable staff

nancy rogers  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven Lupinski  |  Expérience générale 
Évaluation :
5

Very well maintained and clean; most satisfactory. Staff very helpful and pleasant.

Cora Shores  |  Expérience générale 
Évaluation :
5

Staff very professional and helpful

Flora Gist  |  Expérience générale 
Évaluation :
5

Thank you for your service, and Happy New Year!!!

althea Fogg  |  Expérience générale 
Évaluation :
4

Easy directions and instructions regarding the location/ access to appropriate unit.

Aaron Washington  |  Premières impressions 
Évaluation :
5

Everyone I dealt with was super friendly and helpful it was a very positive experience!

Steven Lupinski  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yannick Antonin  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah Frowner  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTNEY ANDERSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred Garvey  |  Expérience générale 
Évaluation :
5

I am very pleased with the service

Maria Bricette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH PETTY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cora Shores  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL RAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE BATTLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Depo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Parran  |  Expérience générale 
Évaluation :
1

The staff will never answer the phone. Constantly had issues with the gate, with only the general customer service line to help because no staff would be present. Had issues cancelling my storage because they would never get back to me, even when reaching out during business hours. Mistakes were also made while writing the contract. We were directed to the wrong storage, which luckily didn't cause major issues, considering nobody would have known it was our stuff. Horribly, horribly managed.

Kelian Gonzalez-Mendez  |  Expérience générale 
Évaluation :
5

Great!

Kourtney Sloan  |  Premières impressions 
Évaluation :
5

Buen trato.

Juan Paredes  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Johnson  |  Online Move In 
Évaluation :
1

Had roaches crawling everywhere!! I was not happy at all and canceled the storage rental.

Ebonee Marshall  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie Jones  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LEIA BASS  |  Expérience générale 
Évaluation :
3

staff was overworked and therefore too busy to be helpful. Storage facility was adequate.

John Dearden  |  Expérience générale 
Évaluation :
4

Overall good experience. Facility entry was not explained well but is an easy process.

Alfred Garvey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Paul  |  Premières impressions 
Évaluation :
4

Front office staff was not the best, but the storage facility was very well maintained. The man working the storage units was very kind and helpful. He was always attentive and keeping things clean and tidy. I wish he worked the front office.

Kelley Dowdle  |  Expérience générale 
Évaluation :
4

The facility is above average in maintenance and cleanliness. Storage staff were friendly and helpful. Front desk staff were not as helpful - but once we figured out to ask the right questions to get checked in, this was an easy move. Wish front desk staff were more helpful; especially since this was our first time at any storage and we weren't clear on how to get checked in and assigned a unit. Front counter should make sure customers know the basics and not just assume everyone has done this before and often.

Kelley Dowdle  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine Seruga  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Rowe  |  Expérience générale 
Évaluation :
4

The man on duty was way over worked. He sure could have used some help. There were 6 customers in front of me when I came in. When I left 40 minutes later, there must have been a dozen.

John Dearden  |  Premières impressions 
Évaluation :
2

Supposed to be climate controlled, but it was nearly 90 degrees

Jasmine Gibson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amy cappelletti  |  Premières impressions 
Évaluation :
1

door entry pad was open so I never moved in. Sat on hold with customer service and I go assigned a rental at a different location, but that one never gave me a unit number. I am extremely disappointed with uhaul storage.

Hunter Ward  |  Online Move In 
Évaluation :
5

Great customer service, friendly, and always willing to help! Thanks again and if I ever need a storage unit I will definitely come back to them!

Ashley Hicks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISA POWELL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Clark  |  Expérience générale 
Évaluation :
5

I didn't need U-hauls service for very long, but when I did need help I got excellent assistance except for One time! The gentlemen I spoke to made me feel I was a bother to him. I did call him on it, he put me on hold, I thought he was going to leave there for a while, but he came back and thank goodness my needs were met with professionalism and respect!!!!

elizabeth rodrigus  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terence Yarborough  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nonyamycele Robinson  |  Expérience générale 
Évaluation :
5

Very satisfied with the service

Jabal Un Nur  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE STENSON  |  Expérience générale 
Évaluation :
5

The manager was very knowledgeable, helpful and prompt, well done!!

TAWANNA GRAYSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL LAGUNAS-OCAMPO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTER BURNETTE  |  Premières impressions 
Évaluation :
4

Lock was not in unit, not enough dollies available

WARREN LEMARBLE  |  Online Move In 
Évaluation :
5

Very helpful & kind. Knowledgeable!

sherry rosbrook  |  Premières impressions 
Évaluation :
2

Access to facility, where it was, how to use, was not clearly explained to me at all. I had never used a U-haul storage facility, not at Millbrook or any other. The young man, who was friendly enough, originally told me, the lock and such should be inside my unit, when I had not even been assigned a unit yet. After he took all my info again, which most I had given online, he said he had "checked me in" and gave me my paperwork and told me I could go in through "either door". I had no idea where "either door was, where the facility was, and he was too busy to explain further. After finally finding my way, I go in and alarms sound when trying to access my unit. I go back to a very long line trying to "get to" this only person in the shop, which is about to close in an hour. I had already wasted an hour just trying to get to my storage unit!! So I just say to him, "alarm goes off every time I try to get into my unit", and he explains that "I have to check in" before going in to either door, which he had told me earlier that he had checked me in. It was confusing. When I went back another customer had experienced the same confusion, having to go back and clarify. Uhaul clearly needs more help at this facility during their office hours to help their customers navigate, especially their first-time customers, and to help the long lines!!

Anne Wachter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene Carpenter  |  Expérience générale 
Évaluation :
5

Very pleased.

Denise Simmons  |  Premières impressions 
Évaluation :
5

Excellent service, professional staff, and extremely clean! Merci!

Alvin Geiger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUITA Sauls   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy Roseboro  |  Expérience générale 
Évaluation :
4

The customer service agent should be able to work the customer to the storage area , so that one does not have to spend too much time looking for your unit.

Angela Mattu  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Schneider  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONNIEADAMS BRACEY  |  Expérience générale 
Évaluation :
1

Terrible service.

Jeremiah Webb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carstella Moore Jones  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabal Un Nur  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda Black  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy binns  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesenia febus  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charma Bryant  |  Premières impressions 
Évaluation :
3

The first trip to the on-site at Atlantic took about two hours of waiting as the young lady didn't know how to complete my requests. Very frustrating so I left and took care of it online. She was pleasant but very distracted with everything else going on and not handling the person in front of her. Other people walked out, too. She tried but just didn't help much.

Elizabeth Price   |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

boyd umique  |  Premières impressions 
Évaluation :
3

Storage was small didn’t seem to be the correct size of what it was supposed to be

Latonya Moore  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deffany Swain  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OJaysin Castro  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

chrystal bridges  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett Hoffman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chapman Clark  |  Premières impressions 
Évaluation :
5

Beautiful new facility.

EMMETT HEWITT  |  Premières impressions 
Évaluation :
5

Great customer service!

Roxanne Hicks  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hardy Tsibademilandouodiki  |  Expérience générale 
Évaluation :
4

Kamesha Campbell made my experience above average. If it weren't for her, I probably would have rated the experience average. She went above and beyond to try and keep things running smoothly while she had five guests in the store and she was the only one working. She was able to help two guests at once and did it quite effectively despite one rude customer who was slowing things down.

Jesse Jean  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Tynes  |  Online Move In 
Évaluation :
5

Everything was great. Renting the Uhaul I had a computer mix up on drop off date but it was quickly fixed. The the move in to the storage from talking to the reservation personnel to the storage location personnel was excellent service was smooth. Loved my experience

SHARON CROWDER  |  Premières impressions 
Évaluation :
5

Yolanda was awesome and very pleasant.

FORESA WALKER  |  Premières impressions 
Évaluation :
1

Rude workers and the staff is very disrespectful

Malik Richardson  |  Expérience générale 
Évaluation :
5

Fast Friendly and Super easy thank you

Lance Wexler  |  Expérience générale 
Évaluation :
5

Staff were very quick / competent / nice.

Michael Clounie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roslyn pegram  |  Expérience générale 
Évaluation :
5

Mom needed skilled-nursing after a fall. EVERYONE at Atlantic Ave was patient & supportive as we moved stuff from indep. living & storing a lot in the short-term. They offer CALM amidst the chaos.

Ruth Mueller  |  Premières impressions 
Évaluation :
4

It was good

Milton Hanks  |  Expérience générale 
Évaluation :
1

After going to pickup reserved truck I was told to go to another location. I purchased both insurances and had to pay out of pocket for a tow that was in total 10 feet (extra $400)! and fee to clean!

jennifer clancy  |  Premières impressions 
Évaluation :
5

Great service

Devin Spruill  |  Premières impressions 
Évaluation :
5

Clean storage unit with easy access to it. The staff was very nice and accommodating. I liked that I got to pick the size I wanted for my free monthly rental. I would use Uhaul again for my storage.

Thomas Dandrea  |  Expérience générale 
Évaluation :
5

The Manager is kind, knowledgable and very helpful throughout the year that I utilized the facility.

RONDA DUPREE  |  Expérience générale 
Évaluation :
4

No comment

Terrell Harris  |  Expérience générale 
Évaluation :
5

So far, we like this facility. It feels clean and secure, and the staff very friendly.

shaquana kearney  |  Premières impressions 
Évaluation :
5

Super friendly and helpful staff. Thank you!

Anna Marino  |  Expérience générale 
Évaluation :
5

The customer service was pleasant and warm. The employees were knowledgeable regarding the services that I was looking for and was able to provide me with a unit they fit my needs.

Alesia Hester  |  Premières impressions 
Évaluation :
5

Your staff was great and very knowledgable. Their friendly ways made me choose that location.

latasha auston  |  Expérience générale 
Évaluation :
5

Great experience

Morgan Brough  |  Expérience générale 
Évaluation :
4

Friendly and professional staff.

freddie howard  |  Expérience générale 
Évaluation :
5

I found the staff at this facility to be friendly,courteous, and quite professional .I give them a 10 star review.

STEVEN AIREY  |  Expérience générale 
Évaluation :
5

It's a new location so temporary units were built outside. Better lighting would be needed as it's behjnd the building. Yolanda is awesome! Excellent customer service skills. Merci

John Molite  |  Expérience générale 
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