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Robert MCustomer Reviews for U-Haul Moving & Storage of Morton
Testimonials From Recent Customers
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Addie was professional, efficient and friendly. Zero issues
Eric BMake sure all doors work correctly The back door to load the truck was very hard to open. Had to try to make it open 4-5 times before it actually open.
ARTILLA TVery nice store and economical and convenient for me
Adolph AI rented a storage unit from March 2023-2024, and had a great experience! The new/owner manager who came on in May 2023, is accommodating and happy to help with your needs. I recommend this facility to anyone with storage needs wanting efficient service with limited hassle.
Kimberly V | Expérience généraleone trailer tire only had 8lbs of air and we ultimately had to contact roadside assistance to swap tires before we even left our driveway. The other tire was at 45lbs but retained air when filled. both should have been filled to 65 lbs.
Ken RTruly an excellent experience. Manager Zachary Wynd helped me with answers to questions prior to renting and he and his staff were polite and helpful when renting. Could not have had a better experience. Also, I bought a bundle of the moving boxes. Better quality and better price than anything I have seen elsewhere. Need a storage unit? This is the place to store your things.
terry d | Expérience généraleGreat employees
Cameron SThe auto transport trailer I rented was very easy to use and mostly in very good working order. The brake fluid in the reservoir looked new and all of the straps, chains, and ramps worked very well. The driver-side taillight was not operating as it should. Although the taillight was lit when the running lights vehicle headlights were on, we had no left turn signal and no left brake light on the driver side. The UHaul rep said they were working when we tested them prior to departure, but upon further inspection on the road, electrical current was not flowing to those circuits at the driver-side light that provide a brake light and a turn signal. Note to customers: Take the time to verify the operation of all lights yourself versus relying upon the Uhaul rep. Other than that, the equipment was top-shelf.
Bruce PHighly Recommend!! Easy to Load and Unload! Climate Controlled! Couldn't have asked for a better place to store my household goods for 6 months! A++++!
Sharon H | Expérience généraleIt was a bit frustrating that only 1/4 tank of fuel was available when I received the vehicle. I filled the tank and returned it with 1/2 tank. Your welcome. There's a gas station across the street from the U-Haul center. It would be nice to pick up the truck with a full tank and return it full.
MIKE GHave the vehicle windshield cleared of ice and snow, I had no way of scrapping it off.
Jerad TWas waiting at 7am for scheduled pickup, waited till 7:40 and left, came back later. Was told manager called in. Really disappointing as movers were delayed for 2 hours due to me driving around looking for possible alternative
Ron BEnsure that the instructions include information about turning on precise location in the phone's settings for the uhaul app and/or safari. It took me 30 min and a phone call to customer service for us to figure out why my phone wasn't showing I was in front of the door of the uhaul.
Loren BKeep providing the same customer service. Thank You.
RICHARD HI was originally assigned to pick up my U-Haul from a place called Curt's transportation. When I arrived, store was closed. When I called U-Haul they told me store was closed. Confused as to why I was sent there in the first place? But this delayed my movers starting for an hour and made for a very stressful morning.
Kiley BThe unit was sitting in a snow drift and frozen to the ground. The person working helped me get it. Otherwise I couldn't have picked it up. The trailers are heavy so adding a jack of some sort would be helpful.
Matthew MTruck was covered in snow. Front and back.
john tEverything was great. Staff is helpful.
tom f | Premières impressionsAlways friendly and helpful service at Morton IL location. Much appreciated.
Jeffrey AThe problem here is communication. Purchased and scheduled online. Arrived for appt #1 and was told hitch had not arrived yet. Waited and waited but no call from, UHAUL. Finally called to check status - hitch had been in for a while but they never called me. Arrived for appt #2. Wring hitch. They'd had the truck in their shop the first time but no one checked that the correct hitch had been ordered. Anticipating the second problem again, called and made 3rd appt. Hitch installed. Went in to get keys and there is a paperwork issue. Guy at counter assumed I had been refunded for wrong hitch during appt #2. I hadn't. Refunded me for one hitch then had to charge me for he correct one. All-in-all, 9 weeks to get a hitch installed and really, really poor customer communication.
SHAUN BRecently moved to Morton. The U-Haul Storage Facility was a great way to get the move started and to store items until they could be accommodated at the new house. The air conditioning was very much appreciated! Mike Wampler
Michael W | Expérience généraleI left the key and left. I was told by the Chat person I could get some credit for truck condition but manager not there.
Hobie RThe service was excellent by all the staff! They went above and beyond to be helpful with my move.
dan kInside of Truck Box was dirty and still had debris, a bike rack and metal pipe from previous renter. Had no choice , but to use it as is.
SCOTT TYou are doing a great job and no improvement needed at the moment.
billy oLet th
Heidi TThey made it easy and quick.reasonable price.friendly staff.great experience.
GREGORY VI would definitely recommend this storage facility. It's nice to be able to pull in, out of the elements, to load or unload. They provide carts to haul your stuff, well lit and climate controlled. Great facility and the help was great too.
Aaron M | Expérience généraleOutstanding Service, great experience!
Franco MBoth ladies I dealt with were friendly, courteous, and knowledgeable! All in all a very quick and smooth experience!
Ronald KThe workers I interacted with were very helpful and kind. The whole process was smoother than I worried about. The cost is not as bad as I thought either. Very happy with my experience!
Katie HVery helpful with the situation that was going on with another store, very trained on what needed to be done, great customer service.
Daniel GStaff very helpful and the process to pick up and drop off equipment was easy to do. I have rented here before and it was a great experience then as well!
Jill TKey drop box was not in a really in a visable location. Had to search for it...dont remember if there was any sign indicating where it was but I dont remember seeing it
Jeff CMore counter staff to better quicker customers service.
Russell BI did online check out and everything was clear. I talked to even the employee everything was fine but I keep getting sent a bill with an assessed late fee and I was out before the date it was due and it's confirmed that it was clean, empty and process before why due date.
Dan R | Expérience généraleOverall experience was good. However, the truck interior smelled of cigarette smoke. The worker on duty when I returned asked me if I knew what the name of the trailer was that I rented and asked me to back the trailer back into it's place since she didn't know how to back trailer.
Curt MThe trailer I was given was ancient, evidenced by graphics completely sunbleached away. Door difficult to operate, trailer LEAKED in the rain. IF I rent a uhaul enclosed trailer again, I will insist on newer model.
Patrick ELet customer know that they have to give 24 hrs notice before they can pick up delivered ubox. Sam, at the North Port, FL store was outstanding.
Carolyn GThe staff were very accommodating, answered all my questions, and showed us the storage room we were renting. She also walked us through how to use the keypad and explained everything very well.
Aaron M | Premières impressionsNew, sparkling clean and spacious location. Returning equipment there was effortless and the people very friendly.
Joe RVery very clean and well maintained. Employees know their job and do it well and efficiently. Very happy!!! Thank you!
Alen K | Expérience généraleThe only issue was when I dropped off the tow dolly the lady inside said unhook it out by the others and have a nice day. No inspection, no sign off. NOTHING
Gregory HWhen reserving our uhual truck the person who answered the phone needs to be more clear on the prices. We understand that due to mileage it can differ but when we are renting trucks they need to be more clear about what all is included in pricing for instance you can't pay cash without an extra deposit. You can't use a bank card without it beings considered cash. You can't split payment between two credit cards, and office staff needs to communicate more clearly with each other.
Sara F | Premières impressionsWatch it when you gas up before delivery back to company! We were cheated by $16 . We went 10 miles and were charged $26 for gas when it should have been $8! It couldn't have had a full tank when we rented it. That's not right. Other people said the same thing happened to them!
Julie CThe computer systems were down, so it took longer than necessary to complete the reservation process, but the staff at the location was excellent, very friendly, and did the best they could, given that the computer problems were out of their control.
John FEasy to sign up and staff was very kind and helpful;
Sheila N | Premières impressionsI pulled into drop off area and waited fo attendant. After 5 min I called and the attendant told me to back it up and drop it. I pulled around and asked for receipt and he said he would email. That was Friday morning, I called later that day still no confirmation email. I called Saturday no confirmation sent and I called Monday. It took them 5 min to give me an answer. Finally as we spoke a male employee sent me an email. When we were hanging up I I herard him tell his female worker that if I wasn't so stupid and just checked my f***ing emails. Well I did everyday and he just sent it. What a low life clown.
KEVIN BSite Web
John FI wish someone would have shown me how to enter the passcode or had written direction on how to do it.. I didn't do it right the first few times and had to figure it out on my own
Amber E | Premières impressionsMoved out of storage unit before rent was due. However, I am STILL being charged for my 2 X-Large units!!! I have called 4 times, and it hasn't been fixed. I asked them to call me once they handle the situation. They have not. I called 1-800 number, and they said local storage place has to do it themselves. My bill is rising and rising, yet o don't even have a storage there any longer. I will never go this facility agn or recommend it to anyone else. Ridiculous!!!!
Rodena R | Expérience généraleInstall jack stands on the towable trailers.
Justin HAlways friendly, greeted us as we walked in. the storage area was clean!!! Very happy
allen k | Expérience généraleHappy with service
BRIAN R | Premières impressionsThis is a very nice facility I would recommend this place to anyone in need of a storage place.
Kevin H | Premières impressionsBrian was extremely friendly and helpful. We will be back.
ROBERT UWelcome to the community! It was a quick and simple process getting the truck. Staff was so friendly!!!!!
Tim SEverything went smoothly and I appreciate your service. Merci
Rod DEverything went very smoothly and efficiently. Very happy with the 1st month free and no deposit.
allen k | Premières impressionsMove in went smooth and easy
eric l | Premières impressionsThe staff is great and explained how to get in unit and access codes very well. Great people there
paul p | Premières impressionsI really thought there would be more to turning in a truck. They just take the keys and it's over.
Mike BAvery was really great. She took the time to make sure everything was setup correctly. I appreciated her genuine customer service!
KRIS S | Premières impressionsThe only issues was with returning the truck is there is a sign telling you to wait in the vehicle and someone will come out to you. I waited five minutes, I finally called the store and they told me to bring the keys inside. Maybe update your sign to prevent confusion.
Patrick BStaff great and helpful. Repress uhaul very well
Nina LMake sure your employees show up to work on time. My trip was delayed by over an hour due to a late employee!!
lorissa oWorker was very new and was working by herself. She had to call other store for manager's number. He answered, and walked her thru the steps. Patients required!!!! She was very unfamiliar with storage as well.
Rodena RVery nice girl at the store, we came around 1230 pm on Sunday May 7th...
Mark KThank you, Brian was great!
Mary T | Premières impressionsVery nice facility. A suggestion for improvement is to mark the edges of the halls with arrows to the entrance of the building. I got lost a few times trying to exit.
Donna C | Premières impressionsCaden helped me and even though I was having my own troubles he was really good about getting everything I needed taken care of and was very knowledgeable and good at his job. I'll be keeping this storage unit for a long time! Thanks again.
Andrew R | Premières impressionsVery nice business. A good addition to have in Morton. Great location for it and nice looking building. Managers extremely helpful and friendly
Audry R | Expérience généraleGreat service. Great attitude!!
Craig W | Premières impressionsKaden was very friendly and very polite and helpful. I love this new facility.
jill v | Premières impressionsThe only reason I said no for the access hours is because I came 1 day before the security entrance would be complete so I have to go between 9-3. It worked out ok and I am happy to have storage in Morton.
angela s | Premières impressions