Customer Reviews for U-Haul Moving & Storage of N Richland Hills

9 504 évaluations

8221 Blvd 26   North Richland Hills, TX 76180
(S Of Harwood Rd)

(817) 656-2005

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(817) 656-2005

8221 Blvd 26
North Richland Hills, TX 76180
(S Of Harwood Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Had a bad experience, due to guy who checked in the trailer I rented.

Ray Escobar 
Évaluation :
5

Storage was amazing here!

Angel Jaynes  |  Expérience générale 
Évaluation :
5

The after hours return application is very difficult. It wouldn't accept but 1 off my photos of the truck. It took me longer to check it back in then it took to load or unload the truck. Others were there trying as well and we were all struggling.

Angel Jaynes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Guerrido 
Évaluation :
3

The csr's should accompany you to the trucks. I had never even driven a pick up truck before and it took me 15 minutes to figure out how to start it!

Jolene Woodard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Birdsong 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron Ramsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY ZOCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe cell 
Évaluation :
5

Maybe have a very small waiting room for those who want to wait while it is installed. I sat on a moving cart next to the garage. The crew was very professional and courteous. Thanks, guys!

James Enders 
Évaluation :
5

I am beyond satisfied

javelle boykin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Santiago  |  Expérience générale 
Évaluation :
5

Great!

Laura Nichilo 
Évaluation :
3

To be fair, the employees at this location were very nice and did a good job, however I did not rent from this location, I rented two week in advance from a place less than a mile from my house but received a message the night before that we did not have equipment at my location so we had to drive 30 minutes away to get the truck...why...and why did they wait until the night before? This caused us to get a late start loading that morning and threw our whole schedule off. Not cool. When I tried calling, the automatic phone system said all associates were busy so I was transferred to a central location of some sort...then had to go through pushing button after button and then being told it would be 10 minutes, so I drove to the local place where I tried to call and no one was busy...sitting around waiting to help...why did the system do that?

anthony andrews 
Évaluation :
2

Take customers time into consideration. Waited over 30mins to get the uhaul got charged for a dolly I didn't get. Several Reps gave out different information pertaining to the issues I was having.

Lakhisa Gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KINKELA MASIALA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Cote 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WELLS MORSE 
Évaluation :
5

Nothing. Great service and easy to use reservation on the app.

Phillip Adkins 
Évaluation :
5

Thankful for the workers at this location everyone was amazing:)

victoria willeford 
Évaluation :
5

Dalton went above and beyond to make my Uhaul experience as great as possible.

Cary Sieve 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Schultz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arina Sinatra  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Mcmacken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Hill 
Évaluation :
5

I can’t think of anything.

Dennis Brown 
Évaluation :
3

Vehicle was reserved on Saturday and no vehicle was available. Could comeback in three hours and a vehicle could be available. Had to change my plans and reserve vehicle for another day Should not show for reservations a vehicle if not one is available for date and time

Dominic Lomurro 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arturo DeWalt 
Évaluation :
5

I have no comment for improvement. Keep up the good work! I am always greeted professionally. I will continue to use this service! Merci.

DAWNE GODWIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Vinson  |  Online Move In 
Évaluation :
3

When we arrived to pick up the truck the app sent us to the back of the building. We weren't able to get to the truck as it was blocked in by another truck. We called the location and they sent someone to move the truck blocking it out of the way. I asked him how we were supposed to get the key as the app made no mention of that. He told us we had to go into the building for the key, which we did. Thinking we were finally on our way, we decided we better make sure the dolly and moving pads were im the back of the truck. They were NOT! We had to go back inside to ask for these items. What should have taken 15 minutes turned into over 45 minutes to get this truck. I called to complain to U-Haul and instead of them handling it they wanted to give me the managers phone number. We were in the middle of a move and really didn't have time to chase people down to tell them they weren't doing their job! Very frustrating. As far as the truck goes, it was great!

Theresa Parsons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY RHINE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie mcneal 
Évaluation :
5

this is one of the cleanest and professional Uhaul dealers I've encountered in this area. This is my new rental company. They have extras of all trucks, trailers and storage. I hightly recommend them for your needs.

Crystal Maldonado 
Évaluation :
5

There was dog or cat hair on both seats

Ameer Syed Ali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Vargo 
Évaluation :
2

Communication. Function of the app. I was sent to wrong location to pick up a size of truck they don't even carry. I had an appointment that I was almost an hour late for.

at the foot of the cross 
Évaluation :
5

Everything went perfect, and the facility was extremely nice.

BRETT BOATRIGHT 
Évaluation :
5

Le meilleur

POPIS NGONGO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Batchler 
Évaluation :
5

Staff were very professional, efficient and very helpful in explaining what needed to be done and what it would cost.

Leon Bramlett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTON BOLDON 
Évaluation :
5

Rented the 1st trailer, but it was not the right size I needed. Staff assisted to exchange out the trailers with very ease and assisted to make the whole experience easy.

Nicholas Spencer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Ballard 
Évaluation :
5

everything was excellent

Aime Muhoza 
Évaluation :
4

Everything was great- Easy process, helpful staff. Only wish I'd known there was no ramp to get things into the truck but we managed.

Angela McCall 
Évaluation :
5

Staff was very nice, on top of being very busy. Did not have to wait very long

Delanie Click 
Évaluation :
5

Gaining the needed space was available to me. Highly recommend. Also customers were around but friendly and helpful, so great people

LeBaron Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Baugus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Chaplin  |  Premières impressions 
Évaluation :
5

everything went great.

Wesley Roe 
Évaluation :
5

The staff at this U-Haul location was very helpful and friendly. My rental was waiting for me with the heater on. Great group of guys. I would highly recommend this U-Haul location for anyone looking for a rental.

Kenneth Zapatka 
Évaluation :
3

Seem like the front end of the truck was outa line or something but it did the job.

Yvonne Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paulette gunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Hill  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful. Keep up the great work.

Perla Najera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Thompson  |  Expérience générale 
Évaluation :
3

They got the customer service down although they weren't sure how to transfer from one truck to another when roadside deemed undeliverable. The guy who told us the truck was there when we clearly didn't see it where he pointed ended up having to go around the building and move another truck from in front of it before we could even move our truck.

Michelle McDade 
Évaluation :
5

Very Good

jimmy brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Kincaid 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN KEATH COBB 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Southern 
Évaluation :
4

The truck was not cleaned. It smelled like food and cigarettes. There was also receipts from the previous person that rented.

Vanessa Burks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Holmes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave mcmillan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abd almonem 
Évaluation :
5

I have no complaints.

Peggy Moreno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Teagarden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin holzschuh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY HILBURN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES BATCHLER 
Évaluation :
5

Le service a été excellent. Very knowledgeable and friendly staff.

Al Rivero 
Évaluation :
5

We were greeted and quickly helped with renting a truck. They have a large range of equipment and accessories.

Anthony Casarez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AD Meadows 
Évaluation :
5

Nothing everything was perfect

Craig Aaron 
Évaluation :
3

The binders were rusty and hard to use

Robert Tidwell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOLA LAWSHEA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary Spradling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Tussey 
Évaluation :
5

Truck needed a thorough going over. Front tire was low, driver side door has to be slammed to latch closed. And most critical, the turn signals were not functioning properly.

Brian Pack 
Évaluation :
5

Customer service was excellent!

Wendy Fitzgerald 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna Tapscott 
Évaluation :
5

I am a frequent customer and have received excellent service every time. The inside and outside staff as always friendly and helpful.

Roger Nutter 
Évaluation :
5

Place was clean and very well lit. Staff very friendly and very knowledgeable about all of the equipment etc.

Karen Horton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott frazer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley Middlebrook 
Évaluation :
5

Just keep doing what you were doing. Everybody, all the employees were friendly.

Kenneth Zapatka 
Évaluation :
3

Staff was very helpful and efficient.

Paul Daily 
Évaluation :
5

Great experience! Staff was very friendly, facility was clean, and I felt like the technician that installed the hitch really wanted to do his best work on my car. I will recommend to others.

Justin Hart 
Évaluation :
2

Who was the idiot who decided that trailers be returned…on a sloped surface? That is probably a 15 degree slope! Even if one has a "Jack" as the app suggests, how do you guys suppose the customer unhook the trailer…when it is rolling down hill!!?? Someone should sue you guys for the liability of requiring the customer to "use a Jack on a hill"(have you ever read the instructions for changing a tire? One should not use a Jack on a slope!!) Good thing I had construction materials in my truck with which to block the trailer wheels to allow unhooking. Will seek a different option in the future, and avoid this location next time. Sheesh!

Michael Pruett 
Évaluation :
5

Everything with this location was great! I was especially relieved that they had next day availability when the first location I was assigned to couldn't actually accommodate my need for a trailer but I didn't know until the day before. Travis (I think that was his name!) was especially knowledgeable about U-box and turned what was shaping up to be a stressful experience completely around for me. This location was very clean and well organized and the staff were all friendly and helpful.

Veronica Flores 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey Baugus 
Évaluation :
5

I do like their fast, kind and perfect services. Merci.

June Cha 
Évaluation :
5

This location is normally great! However, when I reserved our Haul van (which I do 4 times a year), I was guaranteed my equipment or I got $50. I got a text the morning that we were supposed to pick up saying that my reservation had changed and I needed to approve it. I could either pick up the van (which I can only drive) at a further location (no discount on the extra miles and extra time it would take me) or pick up a larger truck where I was planning to go. There was not an apology, no explanation and no mention of a rebate! This is the first time this has happened, but very disappointing. I cancelled, since neither option worked. I tried to call and couldn't get to the store and have no time to stay on corporate hold. So, I got one the next day (new reservation). I mentioned the problem as there were 4 vans there. They just blew me off and didn't even respond. I was very disappointed in the whole experience!

Mary Ohman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Minnicks 
Évaluation :
5

always great customer service I have used this location for 18 years now

Mercedes Cruz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEAN GEARHART 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Neyra Padilla 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Bernsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Thompson 
Évaluation :
5

Fir my rental it went very well just keep up the good work!

Joe Aleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Brondo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Texas Ice Machin Dale Smith 
Évaluation :
5

Trailer had not been swept out. I swept it before used it. But it was well maintained.

Donald Duhr 
Évaluation :
5

My experience with this location was excellent 👌🏽 No Complaints.

Lettie Dupree 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie Criqui 
Évaluation :
5

I have no problem so far it was all well taking care and good friendly customer service thank you I will use you guys again

jeirlem king 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gallaher 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denise Lindsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaKayla Herrington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sedric Crutchfield  |  Expérience générale 
Évaluation :
5

The staff here were always super nice and helpful..

Frank North   |  Expérience générale 
Évaluation :
5

Awesome people. Great storage set up and very clean.

heather Guidry  |  Premières impressions 
Évaluation :
5

The staff at Uhaul have been very friendly and helpful throughout my move. I have rented a van, bought supplies and rented 2 storage units.

Andrea Toney  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Baugus  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana TAYLOR  |  Expérience générale 
Évaluation :
4

The staff at the U-Haul location we use is always very friendly and helpful. Once again, they performed professionally with our recent move. However, there was one glitch this time. The storage unit we rented for several months had a door that we were not able to raise and lower. We had to have one of the staff open it for us. It was still broken on the day we moved everything out. After we moved out, I notified one of the staff and showed him a photo of the empty unit (1074). He told me I was good to go. But I received constant emails notifying me of "Autopayment failure".

Randall Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alama Herrera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Hill  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANI FAULDS-MUDRAK  |  Expérience générale 
Évaluation :
5

The folks at this UHaul have always been nice. This time was no exception. They were able to help me and then accommodated a change at the last minute. I would definitely rent trucks, storage facilities and buy moving materials from here in the future!!

vicki sawyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN FARINE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Pullin  |  Premières impressions 
Évaluation :
5

Restroom was very clean.

RONALD TRAYLOR  |  Expérience générale 
Évaluation :
5

Siri friendly staff at the North Richland Hills location in Fort Worth, Texas. Will use this location in the future.

Kristie Mitschke  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lara sandra  |  Expérience générale 
Évaluation :
5

I love this place, customer service is always A-1.

ANGEL MAY  |  Premières impressions 
Évaluation :
5

Awesome service!

Gloria Frausto  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Miksek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nlandu lusala  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexandria Harmanson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Davila  |  Premières impressions 
Évaluation :
1

I waited over 30 minutes in line when I rented. Then over another 30 minutes when I was closing my rental after 3 weeks. Guy told me I had to go take a picture of u it. Did that after waiting over 30 minutes in line. Came back with picture, waited another 15 minutes til they got a 2nd person to help. Then he couldn't help me. Then they got a guy to help me, and he didn't even ask for picture. I will never rent from there again

GERALDINE ISTURIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Gallas  |  Expérience générale 
Évaluation :
5

Very good customer service

GERALDINE ISTURIS  |  Premières impressions 
Évaluation :
5

I think her name was Lisa she the manger I believe of the store she is awesome was very helpful and took great care of me .. better than the call center

Shatiya Langrum  |  Premières impressions 
Évaluation :
5

road side assistance saved us within an hour back on road thank you.

marlen milian  |  Premières impressions 
Évaluation :
5

Great service overall; thankful that the manager Tray helped me out and that the associates at his facility are all professional and friendly.

Valarie Munguia  |  Expérience générale 
Évaluation :
5

Great service

Jerry Alexander  |  Expérience générale 
Évaluation :
5

Andrew and Dalton David were friendly and professional

carolyn stewart   |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda Martinez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Holmes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Miller  |  Premières impressions 
Évaluation :
3

The rates were getting ridiculous

Shirlene cravin  |  Expérience générale 
Évaluation :
5

Had absolutely no problems and the place was well maintained. Merci

Richard Marlow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryler Swinson  |  Expérience générale 
Évaluation :
4

The only problem it has ; its suppose to be climate controlled and its always too freakin hot...it's only April...but here in TX it's already close to 90...need some sort of circulation ..we ARE paying for climate control!!!

CHERYL DAVIS  |  Premières impressions 
Évaluation :
1

This is horrible service. Paid for self storage and got it with a lock. Put the lock on and locked it. Now the telling me I have to go back and replace it. Why?? I don't have time to keep going back and forth. This is irritating!

April Haughton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany Fox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Denton  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody Mitchell  |  Expérience générale 
Évaluation :
5

Dalton was extremely helpful and caring. He helped me out a lot with services. Give that man a raise.

Christian Castillo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELKIS NORCROSS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emma word  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rusty young  |  Expérience générale 
Évaluation :
5

Friendly staff always ready for help.

GRACIA HERRERA  |  Expérience générale 
Évaluation :
3

Everything was fine with my experience. However I was told I could bring it after closing, my rental time ran past operations hours. They have a way to turn it in after close. However they changed me $20 to do that. That is dumb. I returned it clean, with gas, on time. But because y'all close at 7 I have to pay a $20 fee? Very dumb if you ask me.

Robert Williams  |  Online Move In 
Évaluation :
3

The employee that moved me in was not very knowledgeable and was not able to answer all my questions. I asked about the promotion of a free lock at move in and he charge me for the lock. When I opened the storage unit, there was a lock there. I had to go back to the same employee to get a refund. In both instances he was not friendly and worked at a really slow pace and there was a line of clients waiting. Need to improve his customer service skills.

Rebeca Lallave  |  Premières impressions 
Évaluation :
3

The price changed mid contract. I was paying $76 and that's what I signed for. Then it went up to $89. I would pound my money back.

BRIAN GRAHAM  |  Expérience générale 
Évaluation :
3

Not sure!

anndean charles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA ATKINS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jordan simpson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keroles esrail  |  Expérience générale 
Évaluation :
5

I always recommend this facility to my friends and family, Good Job everyone at this facility Thank you all UHaul

JOHN MULKI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Norton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY CARSON  |  Expérience générale 
Évaluation :
4

The staffing was friendly yes helpful to a certain point yes I was a female alone trying to move a one bedroom apartment it was so hard to put on the truck and then go back to the storage and unload and reload in to the storage unit and I couldn't ask for help because previously customers messed that up for the one that do need that extra hand but other than that they where sweet and so sorry they couldn't help, you can see it in there face ... Sean thank  for what you could do your customer service was great and I'm glad I picked this location .

lisandra rivera  |  Premières impressions 
Évaluation :
5

A trash bin of some kind would be very useful, though I understand why you might not have one (customers abusing the use, etc.). It's appreciated that you gather the carts into one area and keep them corralled together near the front door. Nice and clean facility.

STEPHEN ERWIN  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT A. CLOWE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE JAMESON   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY WALLACE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Gicumb  |  Expérience générale 
Évaluation :
5

Whenever I need a storage unit or a rental vehicle U-HAUL is always ready to meet those needs in a friendly manner. That's why I'm happy to be a repeat customer.

anthony garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua manis  |  Expérience générale 
Évaluation :
5

S.O.

Christene Oliver  |  Premières impressions 
Évaluation :
5

Merci.

sheila richmond  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS AGUAYO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA LYNN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert alvarado  |  Expérience générale 
Évaluation :
5

Always helpful and polite

James Harris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR TORANZO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy mcgill  |  Premières impressions 
Évaluation :
5

They took care of my needs, very helpful. Quick process & professional.

Adria Torres  |  Premières impressions 
Évaluation :
5

I will say before I got to speak with Tiffany about my storage I had issues being able to get thru to the storage and I would email Diane and she would respond or return a call and would be really hateful when I would go pay my storage..Now with that being said Yesterday 9/1/22 I had the pleasure of speaking with Tiffany the new manager I had lost my job and didn't want to lose my stuff ( have a new job now) and she was amazing she listened and said she didn't want me to lose my stuff either and that as a customer made me feel good .so I was able to pay on my storage and going to be able to pay this month in a couple of weeks took a lot of stress off of me.

lynda luna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Esquivel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN MORRIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis settlemoir  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Jones  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas McBride  |  Premières impressions 
Évaluation :
2

I was there last night trying to unload my car and my unit had a company lock on it and I have to wait until it opens in the morning to figure something out

Naighda Beach  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Cook  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci Hunter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Roach  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Alexander  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Davis  |  Premières impressions 
Évaluation :
5

At Age 50+, I have used this, as well as, numerous other Uhaul locations spanning multiple States. This location at Grapevine Hwy (Hwy 26) in N.R.H., TX 76180 has always been my personal go to location for most all of my Rental needs. The Staff is knowledgeable and professional. They make a sincere effort to expedite as promptly as is realistically possible in what can be at times a chaotic environment and even apologize for delays. I know that this review comes across as a padded Review, It isn't and I rarely waste my time on these Type of Review Requests. I haven't completed a Uhaul Review in some time. Occasionally, We need to take a brief moment of our lives to acknowledge the People who ARE doing a Good Job   in order to compensate for ALL the frustrated or negative People whom they encounter in the course of their normal Work . Sometimes that one "Thanks, I see the good Job you're doing and I appreciate your efforts ." keeps the beneficial Employee/ Manager so that they are there for You the next time that you need their assistance . Doesn't just apply to this Uhaul... So, this is the part that I try to help and make both My and other Customers Lives better... I fully understand the dynamics involved in the Operations of a Rental/ Storage Operation and why there is a realistic need to add rolling phone coverage for Inbound Calls. However, there are times that Uhaul Corporate Call Center isn't equipped with the Site Specific Knowledge to answer specific customer questions 樂. Perhaps adding a specified Text Capability on a Corporate to Store and Back, would help overcome this aggravating gap  in the Customer Interaction Abilities of Customer Phone Calls and the information they are seeking, which is answerable only at a Store Level. Sincere Thanks, Evan R. Hurst, TX 76053

Evan Roach  |  Premières impressions 
Évaluation :
4

I would like to speak with District Manager Please call me @ 313-850-9089 Officer Whitby

Edward Whitby  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT DUNGAN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAITH SANDERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Fuson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELLA OCHOA  |  Premières impressions 
Évaluation :
5

Andrew and his staff were AMAZING! I've been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!

Kayza Mallet  |  Premières impressions 
Évaluation :
5

Great employees

LESSIE HAYES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Wilson  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. I had a great experience here.

Robert Suarez  |  Expérience générale 
Évaluation :
5

Staff members all ways are willing to help

GRACIA HERRERA  |  Premières impressions 
Évaluation :
5

The staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.

Stephen Reinsmith  |  Premières impressions 
Évaluation :
4

I would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.

MARIA DE LA ROSA  |  Expérience générale 
Évaluation :
5

The Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.

WILLIAM LANE BOWLING  |  Expérience générale 
Évaluation :
5

Not much to say, everything went, and was, as I expected

REGINALD MOORE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANE MOORE  |  Expérience générale 
Évaluation :
3

Moving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!

Cheryl Kelley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANIE MARTIN  |  Premières impressions 
Évaluation :
5

The facility and staff are great. I appreciate having good service. That's sadly, hard to get these days. They were very great. Merci

GLENDA NELSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE DEBRUCE  |  Premières impressions 
Évaluation :
5

The ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.

erica milton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDRA JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve cade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINNIE CAPELLO  |  Expérience générale 
Évaluation :
3

The only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up

Michael Stratton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Howell  |  Premières impressions 
Évaluation :
3

I could never get anyone to answer the phone when I called.

WENDY ADAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee Powell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee Powell  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK BALLARD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Rommel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph Patrick  |  Online Move In 
Évaluation :
5

We filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.

AMANDRA JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Gallaga  |  Expérience générale 
Évaluation :
5

I would use this facility again. The staff was always friendly and helpful. Very clean facility.

MARY CONNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Martinez  |  Expérience générale 
Évaluation :
5

The gentleman that facilitated our rental exhibited exemplary customer service. I don't remember his name.

robert diamond  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Sawyer  |  Expérience générale 
Évaluation :
5

Staff has been a wonderful courteous addition to our multiple moves!

CONNIE MCCRARY  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Albertha Evans  |  Expérience générale 
Évaluation :
5

Very Good

russell tennyson  |  Expérience générale 
Évaluation :
3

I tented a Uhaul 15 truck and drove it for 1,1 miles. The tattooed lady charged me 2 gallons of gas for 1,5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1,5 miles? I still cannot.

Giuseppe Suriano Nieves  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juliana medina  |  Expérience générale 
Évaluation :
5

Office was great.

JoAnn Leon  |  Expérience générale 
Évaluation :
5

1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.

Donald Kidder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS URIBE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

russell tennyson  |  Premières impressions 
Évaluation :
5

Check out staff on Monday was very helpful and friendly.

Jere McCully  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARJORIE BESS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY KIMBLE  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro Hernandez- Velis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty Ellison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY HOOD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dacy Abella  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Beardsley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric schjerven  |  Premières impressions 
Évaluation :
3

Very pleasant experience with staff. Staff is professional and friendly. Hopefully I will have the same experience in the future.

Kathy Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE JAMESON   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon Bickel  |  Online Move In 
Évaluation :
5

The whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.

Helen Sawyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenji Hutchinson  |  Premières impressions 
Évaluation :
5

Wanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe

Irene Kilpatrick  |  Premières impressions 
Évaluation :
1

They never answer phone. Never returned call and when I drove up there the employee who didn't answer phone was as on her personal phone. Plus's Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again

Rosa Vidal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Ransom  |  Premières impressions 
Évaluation :
5

Andrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.

nick pearce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yalonda reid  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Colbert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia ALBRACHT  |  Premières impressions 
Évaluation :
5

Andre was great !

Laura Roberts  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARJORIE BESS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Luttrull  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeramy Cantrell  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samantha Carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN MORRIS  |  Premières impressions 
Évaluation :
2

Storage had broken glass inside it when I moved in. Employee that checked me in saw it but just left the mess. I mived out three weeks later, checked out, cleaned unit, removed lock and turned in card. Then I get a bill with a late notice attached. I called and I was told someone would call me back. A week later I have heard from no one.

STEPHEN CUSIMANO  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful!

Robert Suarez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Knowles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ADELMANN  |  Expérience générale 
Évaluation :
5

I wish I had been reminded that they already had a lock in my storage unit before I bought one form the store inside. But I'm going to see if I can do a return on one of the locks.

Christina Palmer  |  Online Move In 
Évaluation :
5

While I don't like to think about how much money I spent on storage these past several years, I was highly satisfied with this Uhaul facility. Thank you for keeping my stuff safe.

FREDERICK PETERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Wann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Hamstra  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso Obregon Jr  |  Premières impressions 
Évaluation :
1

We moved my son's apartment into a unit over four years ago. When we recently came to get his stuff, we found a U-Haul lock in a slot next to the lock we put on. When we asked the staff, they said that they did not have the key and that the U-Haul lock was required. He said he had been working there two years and they always require that lock. When I told him that we were not required to get that type of lock when we moved in, he said it was required back then also. Obviously he was lying as he was not there four years ago and I was. I called Diane, the manager to see if they had a remedy but alas more terrible service as she never called me back. Probably too embarrassed by there blatant incompetence. We had to call a locksmith to have the U-Haul lock removed for $173. I would never use this location and warn everyone to stay away.

Donald McClain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO BUSTOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha Smith  |  Expérience générale 
Évaluation :
5

We changed from a smaller to a larger room. Very happy with the whole upgrade process. It was quick and efficient.

RICHARD HARVEY  |  Premières impressions 
Évaluation :
4

No one really answers the phone at the local center and often you have to wait in line for a long time

sandra blanton  |  Expérience générale 
Évaluation :
5

I have used this UHaul as my storage unit for years simply because they provide a safe storage facility plus the customer service is very good. I moved from another storage facility years ago to this one and have never had a problem. Again, it is a safe place to store your personal and/or business equipment.

MICHAEL GREGORY GOMEL  |  Expérience générale 
Évaluation :
5

Merci

Debra Mosely  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KY ZUBROSKI  |  Premières impressions 
Évaluation :
5

The two guys working the front were AWESOME & so friendly! I wish I could recall their names, but they were working on 01/29/21, in the afternoon, around 3:30 p.m. Thanks again for AWESOME Service, great Customer Service really goes a LONGGG Way! Sincerely, Ryan

ryan mcquire  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason geymer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Wann  |  Premières impressions 
Évaluation :
4

Open a little earlier and little later would fit the average worker. You did have some AC issues early in my stay. I understood that you did a daily walk thru to see if locks were on, people had vacated, etc. That is what I was going on by leaving my card in my spot.

Mary Harrison  |  Expérience générale 
Évaluation :
5

Excellent customer service was provided by every employee. Will highly recommend this location.

GREG MOORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Basha Yancy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Ann Figueroa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyunna Taylor  |  Online Move In 
Évaluation :
1

I've used uhaul many times and this experience has by far been the worst. Pick up location was amazing . The staff was helpful, polite, courteous and friendly. They were above amazing with customer service. The drop of location was the worst experience I have ever had with a business ever. The location itself was clean and tidy. Jarom/ jason not sure exactly his name. ( Light blonde/Reddish fuzzy hair in a bun on his head, wore orange bandana) and the the other man who Claimed to be the assist manager by far worst customer service from those two. You never tell or talk down to your customers. The assistant manager wouldn't reprimand his employee from be obstinate after I asked him several times to stop speaking to me. I even called Diane Talley.....useless ....she just wanted me to use online. I had to continue to tell her employees to stop telling at me so I could even speak to her. The way to this store is run is absolutely ridiculous. I will be calling and filing s formal complaint. They had one employee that went above and beyond to try and fix the situation. Angel May. He apologized even said he was sorry that I shouldn't have been treated like that. You definitely need to go through clean house and hire more people like Angel May. He was really great when the rest of your staff is by far the worst customer experience I have ever experienced.

Samantha Carter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Dooley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Delarosa  |  Premières impressions 
Évaluation :
4

Local U-Haul folks couldn't have been better. The company needs assistance with its computer system. I tried twice to get auto payment established. Both times failed (one cost me as overdue charge) and the other cost me a trip to your facility to establish when the system didn't function.

Jerry sorenson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Zygadlo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Ortega  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Miller  |  Premières impressions 
Évaluation :
5

Diana and crew were wonderful.

derek parker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Camacaro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claudia thomas  |  Premières impressions 
Évaluation :
5

Great employees at this store

Austin Christian  |  Expérience générale 
Évaluation :
5

Always had great service and they would resolve any issue I had. Ty again

Michael Suazo  |  Expérience générale 
Évaluation :
5

I would like to say that the staff here at this facility is very friendly and knowledgeable. This is a great group of employees.

Thomas Aguayo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rita ferreira  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guadalupe aguayo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Marlow  |  Premières impressions 
Évaluation :
5

Very helpful staff and we received everything g very quickly.

Eric Bowers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shari barnes  |  Expérience générale 
Évaluation :
5

Andrew went above and betting to help ME. He is a truly great assett to your business. Thank you Andrew for the help when I could not step into the dock, you kept from falling and hurting my self.

Jimmy Thornton  |  Premières impressions 
Évaluation :
4

Mgr is very helpful and pleasant to do business with. The young lady that assisted me was also very helpful. The Male employee is unprofessional and rude each time I've had to deal with him.

Ricki Ferrell  |  Premières impressions 
Évaluation :
5

Great customer service!

Norton Barros Da Silva  |  Premières impressions 
Évaluation :
3

Waiting to talk to staff can be way longer than needed. Renting vehicles takes way longer than what I need when I need help with a storage unit. Higher price than other options in the area.

ROGER FRY  |  Expérience générale 
Évaluation :
5

Excellent facility. Clean, good security, easy access. Staff is very helpful.

Jodie Humbert  |  Expérience générale 
Évaluation :
5

This was my first storage rental. I had a very good experience.

Terry Boney  |  Expérience générale 
Évaluation :
5

No comment.

Pete SCHNEIDER  |  Expérience générale 
Évaluation :
5

Excellent .

marjorie harrison  |  Expérience générale 
Évaluation :
4

The improvement suggestions I would recommend are: 1) more staffing on weekends 2) quit increasing rent for long time storage renters. It should actually be incentivised to reduce rent w/ longetivity

sandra blanton  |  Expérience générale 
Évaluation :
4

Clean storage unit, plenty furniture dolly wich make easy, the only thing though is the yellow bar between the concrete is dangerous I felt my self because you have to put you foot there for unpackin.

marjorie harrison  |  Premières impressions 
Évaluation :
5

The girl that helped me was patient, knowledgeable and professional. You better hang on to her. She is an asset to your company.

Barbra Smith  |  Premières impressions 
Évaluation :
5

Overall it was good

Armando Villarreal  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly even with assisting me in closing out a storage contract I'd had for 17 years.

HAL G HAAS  |  Expérience générale 
Évaluation :
5

Personnel professionnel

David Saffo  |  Premières impressions 
Évaluation :
4

The ladies at the desk at the Blvd 26, North Richland Hills Location on Saturday, August 31 were extremely helpful. Unfortunately, I did not write down their names.

Linda Burke  |  Expérience générale 
Évaluation :
5

I have been very pleased with the service at this U-Haul facility.

chuck wiley  |  Expérience générale 
Évaluation :
5

Merci

Teresa Benjamin  |  Expérience générale 
Évaluation :
5

Quick and painless. Made our move very easy. Merci.

Randall Miller  |  Premières impressions 
Évaluation :
5

Great service

Tyrone Griffith  |  Premières impressions 
Évaluation :
5

Had no problems. clean

HALLIE FOSTER  |  Expérience générale 
Évaluation :
4

I experienced a great welcome from employee Viver White. She helped me through my process. Overall a good job

Armando Villarreal  |  Premières impressions 
Évaluation :
5

Employees were very prompt and polite. The amount of free carts were plentiful and made our move exceptionally quick! Moving is never any fun so thank you all for a pleasant experience

Jocelyn Edwards  |  Premières impressions 
Évaluation :
2

Staff always seemed to busy to help customers inside. When you would call, their phones were always forwarded to main customer service. Prices too high for storage room you received.

James Holt  |  Expérience générale 
Évaluation :
4

Direct phone access...Messages left at the call center were unanswered. I left multiple messages, no reply. When I was able to go in, the person I spoke to said he didn't know how to check to check VM

Katrina Roberson  |  Expérience générale 
Évaluation :
5

Thank you for your services

SAUNDRA CULLEN  |  Expérience générale 
Évaluation :
5

Your team could not have been more helpful in taking care of my needs. They greatly exceeded my expectations. Merci.

Brian Conroy  |  Premières impressions 
Évaluation :
3

Decent storage for a decent price. Pay extra for 24 hour access.

EMILY ROUCH  |  Expérience générale 
Évaluation :
4

The staff was friendly. I had a little trouble moving out since I wasn't living near the unit (500 miles away) and they wouldn't cut my lock off for the moving company. It all worked out in the end.

LESLY EBE  |  Expérience générale 
Évaluation :
4

Agent on duty was very helpful. I've used your service before and was always pleased.

Jackie Butler  |  Premières impressions 
Évaluation :
2

Noticed there was pests feces from mices in my unit, mentioned it to the manager at the time which was last year and nothing was done. Items were damaged from the flood.

TIFFANY FERGUSON  |  Expérience générale 
Évaluation :
5

Nice work for everyone here , I had no issues and they all made us feel welcome !

scott smith  |  Expérience générale 
Évaluation :
5

The employees here are awesome and very helpful! Clean location and tons of space.

Zachary Towne  |  Premières impressions 
Évaluation :
4

Very friendly staff

michelle cahill  |  Expérience générale 
Évaluation :
5

The staff was great live them will come back again again

CATHY JOHNSON  |  Expérience générale 
Évaluation :
5

Employees very courteous and the facility very clean.

Perry Segura  |  Premières impressions 
Évaluation :
4

Access was confusing - told I had to "check-in" by some and I didn't by others. Call button by door never worked and at times the automatic door seemed to not work properly. That was my only complaint

Bradley Anderson  |  Expérience générale 
Évaluation :
5

Great service

Bernadette Burns  |  Premières impressions 
Évaluation :
5

Staff was always really friendly and willing to help. You have a great team at this location!

Logan Baragana  |  Expérience générale 
Évaluation :
5

Personnel was helpful & professional. Good value for the prices. Merci.

Jennifer Giles  |  Expérience générale 
Évaluation :
5

Thank you for making everything convenient and working with me anytime I had an issue.

Gordon Picotte  |  Expérience générale 
Évaluation :
1

I moved my things out of this storage facility in August. I keep receiving emails and phone calls, telling me that I am late on my rent. Now it appears that you have put my move out date in November.

DEBBIE JORGES  |  Expérience générale 
Évaluation :
5

Thank You! Everyone was courteous, responsive and very customer oriented And I really appreciate the Very clean bathroom within the storage unit building!

Teresa Benjamin  |  Réservation 
Évaluation :
1

The staff was friendly but not helpful. I had a unit there for 2 months. I would have stored by business materials there for years if my experience wasn't so terrible. I had NUMOROUS issues there!

kelly leader  |  Expérience générale 
Évaluation :
4

Friendly staff, very helpful too! Made my move easy! Thanks uhual, I would definitely come back again!

Kendra dudley  |  Expérience générale 
Évaluation :
5

Convenient and affordable.

Crystal Meza  |  Expérience générale 
Évaluation :
2

No one has any customer service skills. Additionally, if the manager is the only one that can do certain things then that is a failure on the manager to properly train.

Javier Alonzo  |  Expérience générale 
Évaluation :
5

great

Melissa Gaber  |  Réservation 
Évaluation :
5

Friendly, courteous staff

DAVID WILSON  |  Réservation 
Évaluation :
5

Good staff!

Onesimo Navarro  |  Expérience générale 
Évaluation :
3

A bit expensive for the mediocre service. I appreciate the help of the storage locker, but there were a lot of confusions with the staff that added extra stress.

Enrique Ramirez  |  Expérience générale 
Évaluation :
4

For now the space that I was, I will rat it above average because I have not moved in yet. Also I was told that the first one month was free, when I visited one of your locations on 81 I was not told.

george attiogbe  |  Réservation 
Évaluation :
5

I loved it

NIChOLAS REDDICK  |  Réservation 
Évaluation :
4

thx

Alex Darian  |  Expérience générale 
Évaluation :
5

The staff was always polite and ready to help

PATRICIA YOUNG  |  Expérience générale 
Évaluation :
5

The staff was very helpful whenever I had a question or a problem. I had the unit for abt 2 1/2 years during 2 moves and was always pleased with the condition of the storage areas each time I went in.

RUTH CALLAHAN  |  Expérience générale 
Évaluation :
5

Everyone very helpful so far so good

Donette Ford  |  Réservation 
Évaluation :
5

The staff was very friendly and super helpful! Everyone was so nice! They made it really easy to access the U-Box.

Amanda Chenevert  |  Expérience générale 
Évaluation :
5

Great facility with friendly team.

Kenneth Barna  |  Expérience générale 
Évaluation :
1

The staff seemed as though they did not know what they were doing. I had to wait 30+ minutes past my scheduled pick up time to receive my Ubox. Staff were essentially clueless. The manager was great.

kelsey tucker  |  Expérience générale 
Évaluation :
5

Great 3 years thank you!

JULIE BRIX  |  Expérience générale 
Évaluation :
5

Merci!

CHRISTIE OZYMY  |  Expérience générale 
Évaluation :
3

We had continual issues here with the doors being wide open. We didn't feel that is very "secure". The staff was extremely rude with us about issues, and we even had to get the manager involved.

jay tillerson  |  Expérience générale 
Évaluation :
5

Great facility. I spent several hours alone trying to sort through my unit, and I always felt safe 100 % of the time. Very clean. Staff is helpful. I would definitely rent here again. Fortement recommandé!

JOLYN SANCHEZ  |  Expérience générale 
Évaluation :
1

The manager of this store does not have a single thread of customer service. He never returns calls and employees there say he is a joke as a manager. Not good for uhaul s reputation

DAVID SMITH  |  Expérience générale 
Évaluation :
5

Na

james bess  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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