Everything was great
Jose OCustomer Reviews for U-Haul Moving & Storage of North Bergen
Testimonials From Recent Customers
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Very helpful staff, though the mobile pickup experience leaves a lot to be desired.
Achyut KMerci.
GLENYM F | Expérience généraleGreat costumer service and the technician that hook the trailer for me he is excellent Thanks so much for the service
Alex PEverything was done on such a professional level, again Thanks for a job well done.
James BMy room as under a vent, so it was very hot and made my things hot. Maybe move vents away from above units
JENNIFER L | Expérience généraleThe staff was extremely helpful, and were able to change my storage unit to a larger one when I arrived and realized my initial unit would be too small.
Russell B | Expérience généraleI was impressed with efficiency and professionalism. Very kind personnel. Place is well organized inside and outside. Also very responsive when you call them to find out if they have what you looking for available.
Grzegorz Bother than the wood containers. I have no complaints.
Marie FEverything went well as expected, friendly and courteous atmosphere.
James BVery good experience.
HERNAN P | Online Move InFor some odd reason my check-in process was taking very long to get verified.... I've worked in the rental vehicle industry... Should not take more than 10 minutes if vehicle is ready... Mine took over 30 minutes via the app... Not sure why.... Uhual could take a look into speeding up the process...Seems their were more customers waiting extensively....
Roberto PThis was the smoothest move with Uhaul to date. I really love the new text line for customer service and everyone at the North Bergen location were so friendly and helpful!
LAURISA MI have been renting for a van from this store. There were very friendly stuff in this store especially Mustafa who is from Turkey. He helped to me for processing my rental van. Thank u so much all worker for this store
Ozkan DI have made several complaints a.k.a. actions for my experience with U-Haul. Totally totally totally dissatisfied. U-Haul needs a complete overhaul from state to state location to location. I will never use this company again as well as I have applied and made note for a complete refund as well as reimbursement for storage, read my file from beginning to end of my rental to return, absolutely dissatisfied. I am awaiting a call from the president of whatever area via my last interaction at location Wilmington Delaware view my file totally totally dissatisfied and I will not stop until I am completely reimbursed again for my equipment as well as having to put out additional funds for my personal and private storage Fees absolutely disgusted
ANDREA SPlease state on the first page of your website that there are two types of vehicles and that you need to request an "out of town" vehicle if moving to a different town. Or the personal at pick up needs to make sure that the locations you selected online are accurate before releasing the U-haul. Something needs to be done to make this more clear. I wonder how many people have ended up making this mistake, like me, because it is not clear. I ended up spending over $700 just for the truck because I had no idea that U-haul changed this. I grew up using U-haul that could be returned anywhere. I moved because I lost my job and feel like it is U-hauls fault for not making this CLEAR on the website. I believe I am owed some type of refund. I am sick at my stomach cause I had to pay SO MUCH! If the company could even reimburse a little, it would help me financially. We choose U-haul to make a move less expensive and this was not acceptable. Is there anyone in the company that can help me?
Jamie nThe problem was the payment, supposedly you rent the car for 20 dollars plus the insurance of 30 dollars but it turns out that in the end they debited more from your account than they should, 8,45 for one thing than 8,45 for another in the end 100 dollars is a lie, the propaganda that it is comfortable to rent with them, they steal too much from you. very badly.
Sliva AUna persona que reciba el carro después de horario de oficina
maximiliano tThe truck itself was in kinda rough shape. The rates are not that great. I don't like the idea of being charged extra for anything.
Nicolas DVery good work for costumer's
Freddy LGreat location ,the staff were all professional and helpfull, the vehicle was extremely clean which is a first for me, as I've rented at other locations and trucks / vans were dirty. I'll be renting form north Bergen moving forward only because of this great experience.
Eliseo Tpersonal muy amable
geraldine mEasy Van pickup -easy Van dropoff ,,friendly & helpful,,I would recommend to friends & family !
Kevin MThe storage unit I had reserved was double booked. Luckily, this was an only slight inconvenience as Michael was able to find us another storage unit with in minutes.
Miguel D | Online Move InI asked for 12 moving pad, only got 6….
Rene HI rented a storage unit for three years. The storage facility was always clean and well lit. Additionally, it was easy to enter and exit the facility. Over the years, my interactions with various employees including the manager has been excellent. I have experienced kind and prompt service. I will recommend this storage facility to anyone.
Felecia B | Expérience généraleI wish rental car agency's openerated at this efficiency. Not only was it seamless but the employees were kind and they worked together. A young woman assisted us and a gentlemen was standing beside her. While we were inspecting the van, we went to go to the front desk to show her our confirmation, he recognized us and helped us right out in the lot. I didn't have to go back in. Can't teach that - you've hired a really good team.
Sarah EThis rental center is efficient, very easy to buy supplies.
ANTHONY RMustafa needs a raise
JENNIFER L | Premières impressionsThe staff there does a phenomenal job at customer service and go well beyond pleasing the customer so thank you to the staff and thank you U-Haul for hiring and training your employees. That store should be the showcase for other companies on how customers service should be.
William F | Premières impressionsI was glad humans were available to process my rental
Peter AThe staff was extremely helpful, and got us a larger storage unit when I realized that I booked one that was too small. I would highly recommend the North Bergen U-Haul!.
Russell BThis is my 3rd time renting from this location & again it was a great experience. The staff is always friendly & helpful. And you always have the truck i need!
MICHAEL SRien
JUAN SMustafa was a customer representative who help me amazing customer service and support.
iqbal qI felt harassed when I missed payment by one day. The managing staff wasn't helpful when attempted move out months ago. There was just an overall sense that it was about money, not people.
Darnese O | Expérience généraleReally nice people working here. Very helpful. Absolutely would recommend renting from here
Christina CBien
RAUL LGoo servise
walter vThe staff was great but more mirakov I think is his name lol
Carlos MThe gentleman that helped us was very helpful and knowledgeable. He made the rental process a great experience.
JOHN A | Premières impressionsAlways happy with the service and the location! 10 stars!
DAVID RGood option
MONICA IEveryone was wonderful
HECTOR RGreat customer service!
Marta OEveryone was so helpful there. Michael was Amazing, walk me thru everything, no matter what my questions were. Shout out to The Super Helpful Others Esther, Amsely, Joshua and Denzel .great crew!!!
Maria G | Expérience généraleThe customer service was Fantastic!!! Michael was amazing , every step of the way. Honorable Mention to Amsely, Denzel, Esther and Joshua.. What a nice, helpful group of people!!!
MARIA PThe signage could be a little bit clearer as the complex was kind of confusing, but everyone who worked there was fantastic!
Helena WExcellent job by the n. Bergen staff. Mustafa and Michael excellent customer service. Everyone is always very friendly. Good to see
john bExcellent staff!
Andres GCan you add sign to the driveway to get in from Tonnelle from hrs to hrs . Veuillez
JAVIER LThe staff was very nice and polite and they were able to do everything very quickly I recommend this particular storage unit
MARILUZ C | Premières impressionsGreat staff !!!! Amazing team!! Very professional and courteous
Rene A | Online Move InExcellent
moises vTHANK YOU...
EDGAR M | Premières impressionsU-Haul in North Bergen is the most beautiful storage facility I ever see, I will compare it with a 5 star hotel. Always clean, lots of lights, lot of parking, and the associates are always in a good mood. I highly recommend this facility.
Maritza J | Expérience généraleI like 99,9 % other point is when i living tku
Gregorio S | Premières impressionsThank you for 8 years of service. "Michael " it was a pleasure meeting and you always was pleased to help with anything.
Jetuan B | Expérience généraleI was truly disappointed to see how I booked the smallest possible cargo van or truck by a live agent over the phone. Ashley verified and confirmed that my request would be fulfilled st 6701 Tonelle Ave, North Bergen, NJ. However, I was not given the vehicle i rented. I echoed the conversstion and booking with the manager (rang up my transaction). He agreed to everything i stated. He "mmm, hmmmed" the entire time and when he asked me to look at the bigger model for approval. I asked why he was assigning that car after discussing the arrangements i had made with Ashley. Point is this location is dishonest, not direct and they throw changes on the customer, last minute. They did it with the mileage too. The website and agent said $1.53, but the location charged me $1.99. Super sneaky. Dishonest and rude "mmm,hmmm"
Belaxis B | Online Move InThe Manager Michael is very knowledge and cordial.every time I need help they did their best.
Martha R | Expérience généraleI AM very please wiht with the service and the personal there very nice and polite thanks
RAFAEL R | Premières impressionsI like what I saw job thank you 👍
Joseph D | Premières impressionsVery good keep up the great work
fredian c | Expérience généraleI was impressed how clean the storage facility was .. I never seen concrete floors shine ..nice job with the maintenance of the Facility.
Carmine T | Expérience généraleNice clean facility. Staff was very friendly, helpful, and professional.
John D | Expérience généraleVery good overall satisfied customer 👍
MARTHA B | Premières impressionsI've been with uhaul approximately 6 years. I had one incident rat droppings in my storage room. I wasn't compassed, I had to clean it myself. Management came to see it and that was it.
elizabeth d | Expérience généraleThis is the best Uhaul branch I've ever been too.
Maysam D | Expérience généraleThe fact that issues with management go nowhere and all is left at their discretion is the reason why I left. The HARASSMENT, Passive Aggressive focused Customer services shows why and how most of the staff follow suit. During moments of difficulty the staff was less than comprehensive to extenuating circumstances, rude disposition, retaliatory behaviors, over charging, the list goes on. RHE MANAGER AND MOST OF THE TEAM EXCEL IN UNPROFESSIONAL DIRECT CUSTOMER SERVICE! No resolves were a obtained hence I closed all accounts wand rented storage elsewhere, a CORPORATE driven COMPANY with MANAGEMENT ACCOUNTABILITY and customer services as a priority
claudette a | Expérience généraleThe storage facility was great but I wished I would have been more careful in selecting the unit. I selected a unit not realizing that it was on the second floor and it was harder for us to move the stuff up and down the stairs. Thanks for your service. The security was excellent.
Orquidea R | Expérience généraleThe staff was always helpful and friendly throughout my entire storage rental. There were plenty of carts available making it easy to move items in and out. Parking was great. The facility was clean and secure. I will definitely recommend this facility.
Esther K | Expérience généraleMuy buen personal y muy atentos
Maria G | Premières impressionsWhat didn't leave me very satisfied is that they don't have enough trolleys to carry your things.
Jose D | Online Move InIn this stressful move the employees were so helpful and answered all our questions.
Charolett M | Online Move InWhen we got there we were told we came too close to closing time and was turned away. We had been moving furniture all day and had to leave things behind to try and get there before they closed.
Athena M | Online Move InI love it is very convenient
JAIRO G | Expérience généraleu don’t have elevator, when is 7 pm u close the big door is not good the storage is not good for me
LILIAN R | Expérience généraleAlways convenient and great customer service.
Maritza J | Online Move InOnly one person behind the counter. Had to wait a long time to be waited on.
Carol G | Premières impressionsJust one worker has to check reservations thoroughly. He made me spend more that I didn't need too.
GIOVANNIFRANSISCO T | Premières impressionsBien
Marivel S | Online Move InI was not pleased with the increase in prices. I started at $ 99 a month to $ 139,99 a month .
Jose V | Expérience généraleRat feces in our storage. I have pictures
Jacqueline B | Expérience généraleMichael and his Team have a genuine interest in delivering exceptional client experience. Team always friendly and eager to assist. The make the process extremely easy. The app is very easy to navigate see all your information in one place. Really like Apple Wallet this way didn't need to carry the access card that was given upon renting the unit. Amazing Team Thanks!
Luis P | Expérience généraleExcellent customer service! Facility was clean
Anne A | Online Move InLost an air pod in the previous unit and hope to have customer service find it in a he unit below as it fell through the front wall. The front desk was very will to help find it. Thanks, Frank
FRANCIS P | Expérience généraleVery good
Jesus C | Expérience généraleToo many mice In the storage unit. Very hard to get a hold of location staff on phone. Long wait times.
Mark H | Expérience généraleOffice crew were soo helpful and experienced
Ibrahim G | Expérience généraleStaff was great and very helpful…
Shaquille F | Expérience généraleExtremely helpful staff, professional service, highly recommend the facility. Merci
jaya m | Expérience généraleawesome..........
Dominador V | Expérience généraleI am glad with the storage.
Marvin G | Online Move InHad no issues while storing here. It would have been nice to get a partial refund since I had an auto pay set up and moved out 2 days after I got charged for the next month. But I guess that is not an option here .
james w | Expérience généraleI was not informed that the account name was incorrect after giving her my driver's license to set up the storage. On top of that I now have to bring the individual in now to authorize for my storage to be transferred over to me so I would say it was rather inconvenient and could've been easily avoided. The room was cleaned nicely but small negligences impact severely in many situations.
Darroll M | Online Move InThank you for your support. I am happy with the place
ANGELICA G | Premières impressionsWish there was a full size loading elevator to second level. Having only stairs to access upper floor makes for inconvenient move ins especially when large heavy possessions are involved. Having an elevator would make move in process more convenient and time saving.
Daniel M | Online Move InNo elevators 😕 make it difficult to move big bulky objects like furniture and of the such Others staff and maintenance of the facilities are great 👍
Margaret V | Expérience généralethe staff was great... they were incredibly nice and helpful... the facility was spotless... but i leave to work at 7am and get home from work between 9:30pm and 10pm so for me it would be better if we had access to the facility past 10pm because getting there before is almost impossible... thats all
Chantal r | Premières impressionsWhy they change the price for the same size room, $30 dolares more just because it’s on label floor and the other is at the second floor.
Miguel T | Online Move InVery smooth process. Staff were very helpful, knowledgeable, patient and kind. Merci
Elaine E | Online Move InThey are close to my house. I went to make several budgets and U-Haul was just what I needed, the whole process was quick and easy. Delighted!
Irina R | Premières impressionsGreat space. However, rodents were in my unit and large sums of rat droppings were all over half of my furniture. In my boxes and tore a few of my linen. I had to throw out a lot of good items that I owned. I had the unit for 11 months and didn't find this until move out. When I frequently visited to drop items off or pick some items up I didn't notice it. I am in extreme disgust.
Ameir B | Expérience généraleToo expensive, high prices for the units
Walter P | Expérience généraleThe lady I spoke she was really nice, but the other lady she was rude. I work in a office too I know how hard it's but we have to be very professional and kind with the clients..
Marja A | Expérience généraleThis self-storage was a tremendous experience. I inherited this storage and I will never forget who left it to me and why they did. The staff was very helpful. Thank you for this life experience.
nuris j | Expérience généraleGerardo was very helpful & super friendly I actually rented the Uhaul from this place cause he assured me they had a truck that would fit all of my items. The size was perfect & the price was great. 10/10 service would rent from Uhaul again.
Aaron R | Online Move InWish i would of had more time to pay storage
Ramon O | Expérience généraleTwo thumbs up
Jose H | Premières impressionsstaff very good if a day late called contact numbers like al Capone.
JOHN L | Expérience généraleSon unos delos mejores 🫡
Flabio A | Online Move InEasy access to my storage, just wish there was no stairs. Love the fact that I can access my storage up until 10pm
Daneisha B | Online Move InNeeds improvements
Roma D | Online Move InI love this place . The manager Michael Araujo is very professional and helpful in answering all questions. The staff also very nice and helpful. The store hours are also great. Thank you. Martha Carvajal
Martha C | Online Move InThanks for your Service you guys are very helpful
Reginald S | Expérience généraleI rented the space for my boss who does reemburse all expenses and allows me to work at an easy pace. U-Haul is very convenient and fast overall which just makes my job so much easier . Merci
Alejandro C | Online Move InThey can put a 20-pallet capacity container downstairs and even join 2 much better at an excellent price
rafael v | Premières impressionsNeed a dump near that we can use for free for being a customer and the manager needs to stop being petty with how much they charged me for yawing the dump on sight.
Duncan S | Expérience généralePerfect, Convenient, Perfecta. Great Job!
Ernesto H | Expérience généraleOverall, great experience there were moving carts available made the move in smoother.
Luis P | Online Move InGreat service by the Customer service reps.
Hollis R | Expérience généraleUr community area policy could be modified to allow several items to be shared or donated!
Milton F | Expérience généralethank you for your service, good staff people.
Christian H | Online Move InMayra was very polite and helpful Made my whole experience easy and fast
Matthew M | Online Move InMy stuff was as i left it…what more can we wish for? Thanks
Amanda K | Expérience généraleReally no complaints. Very well run.
JAMES S | Expérience généraleDIOS los bendiga. La dama que me atendió, lo hizo con mucha amabilidad, respeto, muy profesional, me ayudó en todo, y con mucha paciencia, me explico que tenía que hacer para entrar al storage. DIOS la bendiga. Att. Amparo Lorenzo.
AMPARO L | Expérience généraleI needed to rent storage for my motorcycle and explained from the beginning. I was given the box of an old U-Hauld truck with no ramp. A human needs no more than 5 brain cells to understand that with no ramp, a motorcycle cannot be stored.
Federico J | Expérience généraleVery impressed with facility and staff
Harriet D | Expérience généraleVery good customer service
Zadik Y | Premières impressionsMi familia y Yo hemos contado con sus servicios y nos ha gustado el trato y los servicios
Martha H | Online Move InGood experience
Lourdes D | Expérience généraleGreat staff ♥️
Mildred C | Expérience généraleI am not happy with my unit space. The stairs do make it difficult to move in. My space unit has an opening on top and a steel that intersects through the storage unit space. Not satisfied and will go back to see if they can accommodate me with a better unit space.
Karla M | Online Move InMuy buen Servicio y muy buena Atención de su Personal
herbert a | Expérience généraleThe whole experience was great but the rental fee is no bargain., so I pay a premium for convenience
Stephen H | Online Move InAgradecido con el servicio y la atención brindada..
Jhoan G | Online Move InThe ladies working the front desk were very diligent and kind. As well as the lady who was working for the storage unit department. The service made my first time moving go smoother than I expected. Merci.
Aigner M | Online Move InOverall, my experience was great with the exception that I found several mouse droppings in some of my stored items. I would have given 5 stars.
jacqulelin h | Expérience généraleStaff is overworked and less able to offer good service. Hire more people
SETH A | Expérience généraleI had this storage space for over 3 years and My only complaint was that a few days before my bill was due they would start calling for payment. During these years I was late a few times, but only a day or two and had to pay a late fee and rightly so. But the constant calls was frankly too much.
Victor S | Expérience généraleVery Helpfull staff, when I need for help there were there for me, I appreciate that, specially I that moment when everything is crazy,they make it easy ,thank you.
Ernesto H | Premières impressionsExcelente servicio al cliente
Joel H | Online Move InMuy buen servicio
Alexander P | Online Move InI will recommend anyone who ask that they should go to U-Haul storage
Elenita R | Online Move InIt was not clear to me which machine to sign in on downstairs, so sometimes the alarm went off. Otherwise, excellent help all around from the facility
Alphayo N | Online Move InExcellent customer service of all employees, especially Mr. Michael Araujo. Thanks for all the help you gave me. Pedro Fradera
pedro f | Expérience généralePeople are great. I'm so happy to have a good customer agent.
ALIOU M | Premières impressionsThank you for you atención
Danilo P | Online Move InMy initial walk-thru and help with U-Haul Mgr Michael Araujo at NB location made me choose this storage center over the others. He was professional, and knowledgeable. This U-Haul is managed and maintained extremely well. Would definitely recommend and use this center again.!!
William J | Expérience généralemobile app needs improving. would not allow check in unless the alternate contact had a different address. it does not say this anywhere and was very frustrating making me need to wait for the deal attendant
TIM H | Online Move InInstalaciones y servicio excelente.
Edinson P | Online Move InThe storage unit was very far from the door to the building. It would be better if there were two big doors on each side of the building to access the climate controlled storage. This would save us more time and energy carrying everything from our truck
Sofia B | Online Move InI have been a regular customer of U-Hual since 2017. I loved all my past experiences. I had no issues using the app to retrieve or drop off my vehicle and also experienced exceptional communication via the customer service representative/s. I even had a pleasant time booking what I needed. This was not the case this time. I experienced high levels of confusion using the app for vehicle purposes. I did not receive all email notifications/confirmations with the information discussed as I was told. I received a lack of detail for my storage unit. I noticed many changes in the overall booking process many that I did not note as improvements. At this current time I would not recommend U-Haul to my family, friends, network. I am still at a loss if I will be charged due to the imcomplete state of my duties as a costumer via contract as a result of lack of proper information towards preparation.
Rheanna N | Online Move InIncredibile customer service; very efficient and professional. Looking to rent a truck or a storage space? Look no further!. 2 thumbs up
KAZUKI G | Online Move InExcellent Service and facility.
Maria M | Online Move InMr. Araujo was very helpful and the rest of the staff was very nice.
LEONAR O | Online Move InVery professional and help employees
Eric G | Online Move InExcelente….TRATO EXCELENTE ATENCIÓN
Marcela B | Online Move InExcellent service à la clientèle
Julio E | Online Move InThe service in the lobby it is very good and people like to help. From 1 to 10 you are number 10.
Natalia R | Online Move InI left my stuff in storage and didn't check it for almost a year. Upon my return, it was exactly as I had left it. That is job #1 for any storage facility and Uhaul delivered.
John C | Expérience généraleThe online process was easy but I always prefer to speak to someone. They staff was very helpful and understanding.
Elias M | Online Move InAtención excelente estoy contento
Luis M | Online Move InExcelente personal y muy amable 😉
eduardo v | Expérience généraleThe staff were very helpful and friendly. Great experience all around.
Jonathan R | Online Move InCustomer service was a hinderance and treated the customers as if we were idiots and bothering the staff (both management and clerks). I witnessed this treatment with other customers in addition to myself. I chose this location because of its proximity to my house. Had a read the reviews online I would have thought twice.
EJ M | Online Move Ineasy access. equiptment available . rooms perfect size
DAndre G | Online Move InLo recomiendo fueron muy amables y el cervicio fue excelente el personal muy bueno
salvador p | Expérience généralefrom the time i came in till the time i came out the process was flawless..mustafa and michael were great
abraham a | Premières impressionsGracias U-Haul!
Gilberto Q | Online Move Inmi comentario es respecto a sus empleandos en north bergen NJ. EXCELENTE . no trate con uno solo fueron 3 en mi proceso de renta en ambas partes y son muy buenos en asesorar al cliente. gracias por su atención
Fernando F | Online Move InFront desk staff super helpful, friendly and efficient ... well if not the best managed team of this size of storage location. thank you
CARL S | Expérience généraleGreat workers they are ready to help and guide you.
Syed A | Online Move InLove that it is very well lit
Margaret V | Online Move InVery good service from the staff and the facility was always clean.
Samuel B | Expérience généraleGreat storage facility!
Jose H | Premières impressionsUnlike an incredibly hateful experience with renting a U-Haul trailer driving across country having the flat tire in the middle of nowhere the tow truck driver not bother hooking the trailer back up and being threatened by a manager in Spanish something about child porn in order to try to cop out of the already agreed from the Western Washington regional office Eastern New York regional office that the extension would be a courtesy just pending a manager's rubber stamp I found everything about the experience incredibly distasteful. The U-Haul self storage folks in Bergen were fantastic and resolved the problem immediately with no further contact with the hateful manager in bensonhurst brooklyn. I will absolutely never do business with U-Haul again if I have to deal with that manager. His franchise should be revoked before the U-Haul name is besmirched all over the internet.
Daniel K | Online Move InExcelente servicio
HERBERT A | Expérience générale👍
Wellington Q | Expérience généraleGood service, Thanks!
Fernando M | Online Move InThe girl who helped me was very helpful and kind. I greatly appreciate that.
SEUNG K | Expérience généraleLight sensors are faulty and sometimes don't work so i have to use my phone's flashlight which is inconvenient when you need both hands. As for the customer service the lady that helped me close my account was the friendliest and the most accommodating. I remember when i first opened my account and switched spaces i did not like the person who assisted me very rude and short
Dana P | Expérience généraleVery good
ABHISHEK H | Expérience généraleFor a women entering alone, I found it scary to walk to the storage unit in dark areas that only light up by sensors. The walkways are pitch dark until you walk through your area. When entering your storage unit, it has no light (i brought a flash light) but as you are inside the fear that the hallway light will cut off soon is concerning. Also roaches in the facility made me feel that I should have taped up boxes better. I saw 3 roaches on my boxes prior to removing items. A few large dead ones on the floor.
Milagros R | Expérience généraleExcellent customer service and very nice, clean and modern facility. I highly recommend this location and the manager, Michael is amazing and quite professional!
Nagelly M | Expérience généraleYour store Mgr was knowledgeable & helpful but a resounding ovation for a cleaning woman that kept the facility & more importantly the bathroom meticulously clean. I wish the hours compatible to a Chef / baker that works all night. I would absolutely recommend
Ralph v | Expérience généraleThe storage was very convenient and helped us a lot during our moving. Also this branch was really clean and well managed. I am very satisfied with the experience. Michael and his team were very helpful and friendly and I will definitely recommend this U-Haul branch to everyone. Merci
MAYSAM D | Expérience généralePor El Momento Todo Bien Gracias
Miriam N | Premières impressionsClean, well lit and very convenient.
William H | Expérience généraleTodo muy bien me gusta su servicio
melba c | Premières impressionsI've used Uhaul for 10 years even moved my family to Bluffton SC 10 years ago I only use UHAUL
PEDRO P | Premières impressionsExcellent
ABHISHEK H | Premières impressionsVery clean, friendly and knowledgeable.
virgilio q | Premières impressionsMuy Conforme con el Servicio
HERBERT A | Expérience généraleme gusto todo muy amable y todo estaba limpio con gusto volvería algún día otra ves muchas gracias
JULIAN V | Expérience généraleMuy buen servicio.
Javier M | Online Move InGracias por la ayuda muy amable y bien servicios especial la sra k me Dio las instructions la cual no Recuerdo su nombre y a Jose nunez gracias s
mercedes R | Premières impressionsEl señor Michael Araujo fue mi mayor ayuda. Me explico todo y me hizo sentir muy bien. Excelente persona.
pedro f | Premières impressionsVery friendly staff and very helpful when needed
Eddie R | Expérience généraleMichael and his colleagues were very professional and helpful.
MAYSAM D | Premières impressionsExcellent service
Esther S | Premières impressionsExcelente servicio, la señorita que me atendió fue muy amable, contesto mis preguntas claramente, con una sonrisa. Recomiendo este lugar altamente. Gracias
AMPARO L | Premières impressionsAlthough well maintained. More exterminator service weekly. To keep bugs coming. Especially in areas where people just moved in. People bring bugs with them.
ALAN V | Expérience généraleEveryone at North Bergen has been extremely helpful and friendly!
EMILY J | Premières impressionsI ve been there 4 years and apparently an animal settled it settled it self in my unit and destroyed a good part of the items
sandra s | Premières impressionsMuchas atenciónes
VICTOR M | Premières impressionsVery professional! Michael is a great guy in order to explain everything about the self storage, also, helping me choose what i needed! Thanks
Luis H | Premières impressionsNo complaints. Been there twice and everything is easy going, staff is always helpful. Merci.
guillermina b | Premières impressionsThe manager is simply the best. Knows his thing and very customer oriented. Merci
AMADOU B | Premières impressionsVery impressive facility and very helpful staff.
Richard L | Expérience généraleOverall, the experience renting the unit was average. The online tools available are terrible, with the U-Haul app being particularly useless. Staff at this specific facility were always friendly and helpful.
FERDINAND W | Expérience généraleI was 8nformed that there was no elevator to second floor. That was disappointing since not everyone can list heavy items to another level.
Milagros R | Premières impressionsMuy buena excelente atención por el equipo completo en especial la señora flaca que está debajo muy buena
JOSER G | Premières impressionsPorque es segundo piso y solo ahí escaleras para uno poder guardar sus cosas pasamos mucho trabajo
Brendalis A | Online Move InI was surprised I was charged an additional 20 because I dropped my rental off after hours. I was told I was charged because I didn't return the vehicle on the mobile app. This is unfortunate, I had no idea I would be charged my cellphone died so I couldn't do it on the app. Had I known I would have kept the key and came in the following day and returned the vehicle in person. I had all day to return
monica h | Premières impressionsI bought storage online and got the access code and number right away . On reaching the storage the location was not convenient. It was really far from the access door and was on the upper level. So i went to the check in location and requested the uhaul storage staff to change the storage location ( if available) . To which they told me that a better location is available at a slight higher price but in a different building ( at the lower level). I happily paid the difference for the sake of convenience even though i had already unloaded most of the stuff from the truck, i reloaded and went to the lower level location. To my surprise the updated location was also on the upper level( similar to the one i asked to upgrade). I thought it might be a human error and used the intercom located near the storage to get it rectified. The agent entirely denied that she had given me a ground level storage and when I asked why did she ask me to pay the different, she mentioned that its because the new storage doesn't have a structural pillar. I never asked for a storage without a pillar, i only asked for the one at ground level to make it easy for me to access . The agent said this is what's available and hung up on me. I had a terrible experience at uhaul north bergen. I paid more , loaded my truck twice and still didn't get what i asked for.
Ankit N | Online Move InGreat customer service and quality of service
Rafael S | Premières impressionsUpstairs units without an elevator or a dolly made using storage unit very hard and the building is so incredibly hot in July that everyone working with me had to take frequent breaks from the inside heat
Hendrieka F | Premières impressionsOpen upon request.
Fausto E | Premières impressionsBy far the worst experience! Reservations don't matter. Customer service is lacking. I made a reservation June 19th and showed up June 20th to personally see the storage unit size and was shown what it would look like and the lady was able to confirm my reservation. Showed up Sat (7/17) as my reservation was for that date and magically my reservation can't be found and my space isn't available. Customer service couldn't even assist, she wanted me to make a new reservation which is pathetic. When I got home I called the 800 U-Haul number and they said the manager would be calling me soon to attempt and rectify the issue. Haven't heard anything.. I would just go elsewhere and pay a bit more if your treated with dignity and respect
Jeff B | Premières impressionsMy card was overcharged 3 times at check in due to me having to enter it various times it would be best for the customer service to service the client this way this issue does not occur and also other issues may not arrise
Christian E | Online Move InMás Carros de Carga para Colchones y ROLLOS DE TELA YA QUE HAY UNO SOLO Y CREA MUCHA COMPETENCIA ENTRE LOS ARRENDATARIOS,,Gracias
HERBERT A | Expérience généraleMy go to U-Haul Office. Great Store with great service and a very well poised general manager. I always recommend this store to family and friends. Never fails.
Fernando M | Expérience généraleFriendly staff, great service
William H | Expérience généraleVery good
robert v | Premières impressionsThe instructions where the actual building is located should be more clear and specific. My unit was in building B which was down the ramp, but someone unfamiliar with the place couldn't have found it because there are no signs on the ground level where building B is.
William V | Online Move InThe storage I received had a big post blocking in the middle
Washington A | Online Move InI had rented a truck and wanted to take advantage of your 1 month of free storage. The line was very long and it took an hour between the time I came in, got the truck, then had one of the employees, Javier, show us the units we wanted. I was in a time crunch for my move, so Javier told me that he could reserve the two 5x10 units on the first floor by calling on the phone in a moment to make sure we could finish the reservation process. He never called. When I called later, we had lost the units we were promised and had to settle for a 10x10 unit on the 2nd level, which the move-in twice as hard than if we had gotten the units we were promised. Needless to say, I was very disappointed. On a positive note, the truck was in good condition and the return of the vehicle was smooth and easy.
Jean-Marc B | Online Move InWe had our storage unit for almost two years and we always had a great service and every employee was really helpful. The property was always clean and smelled good, Esther and the staff was so helpful and the management by Michael was the best. Thanks for all the attentions. - William Sanchez and Family
william s | Expérience généralePlease send a more clear initial email after reservation. I was very confused when I first came in to the storage facility and took a long time finding my storage area. There were two buildings neither of which had any signs that tell which one is building A and which one is building B. The map of the facility is also not mobile friendly and took a long time to work on my phone.
Utku F | Online Move InNo elevator to second floor is very inconvenient, and facility was very warm inside.
Tomas C | Premières impressionsVery helpful and answered the many many questions we had.
kyla h | Premières impressionsRecommend installing a light bulb inside the storage unit. We had a tough time placing and locating our boxes and sensitive items in the dark.
Rahul B | Online Move InAll helpful including maintenance staff
Samuel B | Premières impressionsLady who checked me has incompetence that knows no bounds. My word. I had a reservation number and everything and it took her 15min anyway. She also had no idea how to do it, was on the phone with a friend the entire time, and ended up just leaving. Had to be saved by the guy who was moving cars and he helped me in 2min. Also bait and switched on unit, I rented first floor and got second floor which meant thousands of pounds and a mattress to move upstairs, had I not wanted to just be done with the process we would've just gone somewhere else. Awful awful experience.
Cameron T | Premières impressionsI used this facility for about a year and had a raccoon at my storage unit twice. I was told that it was removed but then it happened twice. No one tried call me or even come into the unit to check out. Can't trust this facility for security, clean, maintenance, and customer service.
JAE H | Expérience généraleI would love any time access but overall, super clean and well maintained
leyli j | Expérience généraleVery good service
Carl M | Premières impressionsPlace was clean and safe,all staff were friendly.
SANTIAGO H | Expérience généraleVery friendly staff and helpful. Clean location safe and secure
Paulette P | Expérience généraleThank you for help
Kerry B | Premières impressionsI was informed that the storage area was available access till 10pm. When I went to check the storage a rented I was informed it was till 7pm. A bit concerned because I work and if I need to do anything I need to rush.
abigail g | Premières impressionsNo lift for bring your items to second floor i'm disabled that's ridiculous, then first floor 40 dollars more robbery. Trying to ask questions about a Upod nody knows nothing can i tow one with my car? I don't know it's on the internet meanwhile the picture of a car towing it is right behind her head! I was told you know you could've checked in on line, i'm lime no i tried three times wouldn't allow me so i had to buy a lock which you get free if you check in on line that was bullcrap.. many people there not getting questions answered or complaining I just felt bad vibes with this whole event and pulled out.. I'll deal with the Jersey City Uhaul if i have any needs Good luck!
AnnMarie C | Expérience générale- The lines are rediculously lengthy to even return the key or gain the truck. No structure in place. - Express lines needs to be implemented for 24/7 truck share options. No point of standing in the same line as those who are not there to get a truck and just taking 20 minutes to ask generic questions. Utter chaos in the facility! - Checkin process is very outdated and slow. - Customer service at Uhaul online is beyond terrible, they don't have attention to detail, had to rearrange my order a few times because they always end up missing crucial details. - The movers (although a separate entity) did not communicate or show up at all. - "24/7 truck share" option is the biggest joke. You still need to go to the office and wait for an hour in line for your turn to check in for a truck as they need to still verify your license and do 2 phone calls. They always lie on the phone! The list goes on. Sorry, someone needs to bring these things into attention!
sunity p | Expérience généraleManager SUCKS and should be fired. Stood right on the side and pretended he did not hear a customer getting upset. He chose to allow my situation to escalate instead of DOING HIS JOB and deescalating a situation because his employee was a f**king moron.
jamillett o | Premières impressionsWoman at the counter DOES NOT know s**t about uhaul. She charged me 3xs and kept adding additional fees before telling me EVERYTHING I needed to pay. Pure ignorance and lack of knowledge.
jamillett o | Expérience généraleServicio de primera calidad
esteban r | Premières impressionsMe gusta el lugar es conviniente para mi negocio y sobre todo Michael Araujo es un exelente manager y muy amable he recomendado a par de amigos ahora parquean ahi gracias por las facilidades que nos Dan
Jorge P | Premières impressionsI had to wait 30 minutes for someone to return the lock for the unit. Overall it was a positive experience.
JESSICAAGBONIFO L | Online Move InIt was a pleasure doing business with Michael Araujo (General Manager) and his team at U-Haul Moving & Storage of North Bergen. Michael went above and beyond to ensure that I was able to get access to the storage facility after hours. I am grateful for his professionalism and courteous nature.
Felecia B | Premières impressionsFue una experiencia agradable tanto con el personal de atencion al cliente como el acceso seguro y practico a las instalaciones de almacenamiento. Excelente limpieza ! Muy satisfecho...!!!
Natali B | Premières impressionsExcelente service thanks you
Jorge C | Premières impressionsOnly wish it was accessible 24 hours. My work schedule keeps me out until late at night and I had to leave work early to get there while access was available, which meant I lost out on working and money. The staff is AWESOME especially Anky she is the best and José is very friendly and helpful as well. The only suggestion would be to fix the area in the doorways because the large chunks in the concrete make it very difficult to push or pull the carts to the door without loosing your stuff and if the edges were feathered down better the carts would roll much better. Other than that it was a very good experience and I would highly recommend.
Sky B | Expérience généraleLa atención es súper buena sigan adelante que Dios me los bendiga siempre a todos
dennis m | Premières impressionsFacility is nice, clean but too expensive compared to the area surounded by competition.
Peter C | Premières impressionsCheckIn took longer than expected. And On the mail it mentioned a free lock will be provided but at the counter they mentioned that I had to do it online to get the free lock, hence I had to pay. The email should have been more specific.
Angelo B | Premières impressionsMy phone U-Haul experience was a total fiasco. You representatives suck! Providing wrong information. Not following thru with requests. Day before, no dollies, day of no truck and I was back and forth on the phone constantly between N Bergen and Jersey City! I can't wait until the day I remove my belongings from your facility!
CECELIA W | Online Move InOverall good experience
Paul T | Expérience généraleThe team over at Uhaul in North Bergen were extremely professional and well mannered. Even when there was miscommunications, they never put me in a position where I felt taken advantage of. I cleared my storage unit out on Christmas as a gift to myself and they helped me avoid any additional charges which allowed me to provide a few good last minute Christmas Gifts for my 3 week old Firstborn son. I am pleased overall and will be returning for business with this facility.
Chris B | Expérience généraleGood experience!
nelson g | Expérience généraleFront desk staff was rude and Not helpful. Refusing to show us storage facility. After renting unit it was Very unclear how to get into unit. Had to return to office several times for help. The rest of the staff encountered were very helpful. Once inside, everything ran smoothly.
Tami R | Online Move InExcelente servicio a los clientes los muchachos se preocupan por dar un manifico servicio...
YOLANDA C | Expérience généraleThe manager try to charge me an extra month after I turn my storage over
edwin n | Expérience généraleI have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more
Mirella N | Premières impressionsthe employees were always very friendly and helpful in the office every one was very kind nd ready to help you
Williiam L | Expérience généralestaff was best
RICHARD A | Expérience généraleThanks for your service
FREDDY j | Expérience généraleRespectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!
Angela B | Premières impressionsMerci
hellens n | Expérience généraleHelpful staff and prompt service.
Rafael O | Premières impressionsI appreciate the extra effort by Michael to get the make the door easier to lock.
Bradley B | Expérience généraleMichael and his team are very professional.
wilmert h | Premières impressionsAfter spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.
Alexander L | Expérience généraleMe gusto la seguridad, limpieza, orden y buen trato. Merci.
Pedro L | Expérience généraleI reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.
Allen C | Premières impressionsThe setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.
FERDINAND W | Premières impressionsthe unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.
julian c | Premières impressionsThe staff was very understanding and explained everything.
Joseph C | Premières impressionsMichael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!
RAYLIN R | Premières impressionsVery well run. Staff very knowledgeable, friendly and helpful. Facilities very clean
Andrew D | Premières impressionsI was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...
nora l | Premières impressionsIt was a great experience for me. The storage units look clean and well maintained.
abass G | Premières impressionsNo problems
China J | Expérience généraleI was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra $20 on top of my storage rental!
Rosanna P | Expérience généraleFrustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.
Bradley B | Premières impressionsUn personal muy amable y respetuoso
Ismary E | Premières impressionsGood customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.
RAYMOND L | Expérience généraleThe staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience
MICHAEL T | Premières impressionsI have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.
China J | Premières impressionsI just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place
Timothy P | Premières impressionsThis Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices
Ricardo M | Premières impressionsVery friendly and personal service experience.
William A | Premières impressionsClean place ... friendly people
brayan a | Expérience généraleMichael the manager was very helpful at a time that can be very stressful
adrienne l | Premières impressionsVery clean and well maintained facility.
million n | Premières impressionsMichael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.
Justin L | Premières impressionsMichael and the whole team are committed to providing great customer service.
Humberto H | Expérience généraleVery easy to entry and clean place nice and friendly people fast to store your things
Nelson j | Expérience généraleExtended access hours past 10 pm would be nice
Brendan W | Expérience généraleRude employees, different information about charges.
BRIELLE H | Expérience généraleThe only thing that could make this better would be expanded access hours
Brendan W | Premières impressionsJaneese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!
Lauren G | Premières impressionsVery slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.
Christine T | Premières impressionsThe people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable
Lisa C | Expérience généraleYnesse was great. She was professional and very nice to work with. Clear and patient
Rafi Y | Premières impressionsGood service
adriana b | Premières impressionsThat's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines
Carlos A | Premières impressionsQuick, courteous, professional, and pleasant experience from customer service to storage experience.
Shelley G | Premières impressionsManager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.
Glam S | Expérience généraleI was completely over charge !!! Manager Michael Araujo, wasn't helpful or emphasized. I've used this company before in Others states and it's the first time that I feel so over charge & disappointed
natalia c | Expérience généraleGreat and convenient facility
ALVERN S | Expérience généralePerfect
servia m | Expérience généraleStaff was very professional and courteous great team..
Paulette P | Premières impressionsMy experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.
juan s | Premières impressionsEveryone's help was exceptional. I was made to feel welcomed and accommodated at this facility.
christopher W | Premières impressions. . .
boris i | Expérience généraleThe online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5
Rachel R | Premières impressionsPleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.
Patricia D | Expérience généraleExcellent service
yisbet p | Premières impressionsExcellent service
Transcontinental G | Expérience généraleMy only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.
dionis b | Expérience généraleVery polite and courteous service .. will use again and refer customers!
emma p | Premières impressionsCan you plz signal access to premises from tonelly ave south by 67 st
Blas S | Expérience généraleBien
ralph r | Expérience généraleGreat Service and very Friendly
Carlos M | Premières impressionsGood experience
mark m | Expérience généraleI've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.
Jose S | Premières impressionsThe agent is a excelente person
victor c | Premières impressionsGood!!! Ezcelent services Thanks.
cesar a | Expérience généraleEveryone was really helpful and kind! Thank you!
debora y | Premières impressionsI was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.
Jeffrey M | Premières impressionsFriendly and efficient staff.
peidong y | Premières impressionsVery horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck
kristal b | Expérience généraleAwesome team and experience!
Paul P | Premières impressionsEverything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.
Yesenia S | Premières impressionsIt was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.
Rose T | Expérience généraleuhaul charge the monthly payment even when l let know l move out l hope so they return my money
LORENA R | Expérience généraleEveryone were very helpful!
Alexander B | Expérience généraleGreat staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.
Byron W | Premières impressionsAll good
shankar d | Expérience généraleThe lady that took care of me was excellent and answered all my questions like a pro !!
francisco t | Premières impressionsSensors for lighting could be better otherwise great place for storage
Charlie J | Expérience généraleVery nice staff 👌
jorge m | Expérience généraleThe truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone
Harold P | Premières impressionsHe was very polite.
yanna a | Premières impressionsS.O.
Josephina F | Expérience généraleVery helpful staff
Dmitry K | Expérience généraleHorrible service. Will never rent a storage at your Facility again.
vanessa a | Expérience généraleStaff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .
Mayk H | Premières impressionsThe staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.
ASAP R | Premières impressionsThe manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.
elizabeth c | Premières impressionsVery nice 👌😊 The best service I will recommended ty
jorge m | Premières impressionsHaven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!
Jake B | Expérience généralePlace is amazingly clean, staff is friendly and accommodating. Love this place!
Nila S | Premières impressionsTheir service and the employees are absolutely helpful!
Rosanna P | Premières impressionsGM Micheal Aroujo is Great....Thats all i will say
CLEVELAND B | Expérience généraleEverything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.
Kevin C | Expérience généraleSafe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property
scott e | Premières impressionsI’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well
louie w | Premières impressionsGood customer service awesome.
edagar l | Premières impressionsOne of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced
marcos c | Premières impressionsWAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!
Derek I | Expérience généraleFront desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know
Juan A | Expérience généraleMerci.
Jeanine B | Expérience généraleAlways received great help from everyone!
jasmine g | Expérience généraleMuy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.
Lucila D | Expérience généraleAt this location, it seems pretty standard for all employees to just seem careless and rude. I'm always uncomfortable when getting to this location and I never see a smile in any employees faces
Felipe V | Expérience généraleGood service.. Thank you
ADRIANA B | Expérience généraleThank you for everything
Ashraf K | Expérience généraleThe storage has everything I need both the service and staff. Merci
abigail h | Expérience généraleno further comments
Stefan F | Expérience généraleThe absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.
michael s | Expérience généraleNice and friendly service.
Tom R | Expérience généraleAbsolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.
Gilbert D | RéservationThis was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.
paul o | Expérience généraleMichael is the best
Edgar Z | Expérience généraleEverytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.
Taj m | Expérience généralebon
SHIQI D | Expérience généraleFacility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places
Felipe V | RéservationHad an average experience
Christopher T | Expérience généraleGreat location
michael a | Expérience généraleFront desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.
Robinson D | RéservationExcellent
yoshiki h | Expérience généraleGet staff Thanks!
NEILDAVID M | Expérience généralegreat
Carmella R | Expérience généraleDina was very pleasant and helpful
Robert Y | Réservationwagner did a great jb
Chris M | Expérience généraleThe location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.
EUGENIA H | RéservationWagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.
June S | Expérience généraleThe lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn't EVER use this again
Fransheska C | Expérience généraleSpeedy customer service. Always a smiling staff. Profesional and knowledgeable.
steven v | Expérience généraleMy confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.
David L | RéservationU-HAUL the best!!!
aricapa v | Expérience généraleNice & good
Vijay S | RéservationThis store’ all staffs are so nice and helpful
EMMA Y | Expérience généraleWe rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.
Andrew H | Expérience généraleWas very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.
LEAH F | Expérience généraleThe representative and manager at this organization are very unprofessional.
nairoby d | Expérience généraleI have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer
Jose S | Expérience généraleExcellent
karina g | Expérience généraleThe staff was very supportive and clear
DONALD P | Expérience généraleTerrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.
Carla D | RéservationA
Moti T | Expérience généraleNo good service
Carmen B | Expérience généraleMichael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.
Libby M | Expérience généraleIt was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.
nury t | Expérience généraleCustomer service is a little slow.
nidia r | RéservationWonderful service great experience...
Alien T | Expérience généraleStaff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.
Sophonie S | Expérience généraleGreat facilities but unfriendly staff.
Julio C | Expérience généraleNo further comments.
Nina K | Expérience généraleI would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.
Mary G | Expérience généraleLady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn't make me walk back downstairs - this is customer service
Jonathan R | Expérience généraleAucun
pedro m | Expérience généraleA most friendly & professional staff!
anthony k | Expérience généraleexcellent U-haul storage facility. Clean, new...very helpful staff and great hours!
steven B | Expérience généraleExcellent
annie l | Expérience généraleFriendly, helpful, and attentive.
MICHAEL L | Expérience généraleVery good
Yasuyoshi K | Expérience générale