facility is well lit but units are not. units need overhead lighting. some staff are friendly and some are not. cleanliness issues take too long to get resolved yet the reasoning for price increases has been to more effectively take care of cleaning issues. fees are exhorbitant compared to other local facilities. hot water in bathroom was brown until flushed for up to a minute. damage to outside of facility remained for several days and was overhead of check in area. objects that could cause a flat tire left in parking lot in areas of high traffic. employees locking automatic doors a half hour before they are supposed to be. have to check in/swipe card/type code 3 times after office hours just to use the bathroom. awning has large gaps that do not protect from rain.
Aubrey H | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of North Canton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The attendant was useless and barely awake. Complete idgaf attitude. Very unimpressive.
John DEven though I properly checked in and out with the alarm system, every time I opened my storage unit the alarm went off. I reported it twice, and they tried to fix it, but it never was fixed. I also reported it that it was in someone else's name, not mine, but they didn't really care about that. The sliding glass door entry door was unlocked for two weeks, although it is locked now. I appreciate the space, but I did not feel that it was secure. When I asked UHaul about the alarms going off, they said they never hear them. it was very strange. I did contact the UHaul workers about the alarms and my account name being wrong, but with no results.
Barbara W | Expérience généraleFor about 8 months I needed storage and will definitely refer anyone to store with U-Haul storage! Great customer service was second to none! Thank you guys very much!
Mark t | Expérience généraleMy things sat in storage a long time. Darleen and the crew do suck a great job that there was never any droppings and not one bit of dust on my items. No dirt or dust. Completely clean after 9 months of sitting and never touched. So impressed.
CAROLINE C | Expérience généraleHard to get a hold of via telephone. Goes to central call center.
Steve GThe staff was awesome and so was the vehicle. Thanks for making the move easy!
Terry VVery friendly, helpful staff.
Jason SPricing is a little high other than that it’s a great service
Daniel LElectricity on for 2 hrs per day is not enough to keep battery charged
TIM T | Expérience généraleThe problem for me was the trailer drop off, but the problem was not with the staff it was with the telephone people.
Marlyce RHelen at store 767025 was extremely helpful. There was a mistake on my reservation and she called me at least 5 times until the issue was resolved and the reservation was totally closed out. She went above and beyond and I can't thank her enough.
Andrew SOnly one agent available with three people waiting. Had to stand for over a half hour before my turn. Other than that, i had an excellent experience.
Vincent JThey were waiting for me. Knew who I was before I said anything. very efficient.
David CComputers and electronic locks were gaving a glitch
Salva S | Premières impressionsThey were wonderful from the moment I arrived to getting me a storage unit as needed. Wonderful service
Melissa SI had called a few days in advance to make sure the trailer I was renting had a ramp that I could drive a lawn mower up. I was assured that it was perfect for doing so. When I got there, the ramp to the trailer I was taken to was maybe 18" - 24" long and obviously would NOT work for driving anything up it. They instead put me in a slightly larger trailer with an actual ramp that worked as expected. The lady took a picture of the license plate and said she'd just switch it on the paperwork and I was good to go. What she didn't tell me was the rate doubled, this means that they first screwed up on the phone a few days earlier for giving me wrong information and secondly, I didn't find that out until the final bill was emailed to me. Obviously these two screw ups on their part didn't make me very happy. I doubt I'll be back due to both of these screw ups as there are other places to rent from.
Mark HPerfect rental. Only needed for an hour or two so it would be nice to have hourly rate.
DAN PFacility fails to answer emails or phones. Cannot gain access to unit I pay for bc facilith has lock on my code for no reason and can't get ahold of person to assist.
Tess W | Expérience généraleGreat communication with Micheal and the truck was so clean
Tara D | Premières impressionsThank you to the employees who did an amazing job making my move super easy…very helpful, friendly…all around I was very happy w/the experience. Merci.
Amber CThe staff was amazing and very helpful
Remelle WAwesome people
Samuel MNo one wanted to help and when I finally did get help he was like “just go park it!”
Dalton GFriendly staff. Efficient service.
W. SCould use more temperature controlled indoor storage for cars boats motorhomes at this facility. The ones that you have are great and they get filled up really quick. Also, the people that work at this facility on Whipple are really great and work with you to help get you into your space when you rent it and keep the facility clean and safe. Thank you Doug.
Douglas H | Expérience généraleNothing. Everything was great esp. the clerk was very nice.
Lisa JPeople are always friendly and willing to help
James SI was charged for a vehicle I did not use. When arriving at Uhaul, I was given a GMC van to use. Once I saw that I didn't know how to operate the stick shift on it, my girlfriend and I jumped out of the van and headed back into the building to ask for a different van to use. This was all on camera too if they need to check it. The associate said it was no problem and switched us over to a different cargo van that was easier to use. I found out later that I was charged for someone else's miles on that GMC van we never used and was never actually removed from it on the computer. Instead of being charged for the 20 miles I drove, they charged me 4x the miles (81 miles) for someone else's trip with a vehicle I did not use... It says in the receipt that there is two different vehicles under the 'equipment' section. I called to get it sorted out but have yet to hear anything back.. I was told it could take up to 3 days. I was charged $111 instead of $45 for only driving 20 miles. I will more than likely never use Uhaul again because of this.
Travis MGreat.
Andrew HUsed this location a few times. They are always friendly and professional. I'll use and recommend this location again.
Mike WAwesome people
Samuel MI rented a trailer and when I got it home to start loading stuff the back had boxes and newspapers let from the previous person. The floor of the trailer was so dirty I had to but blankets down on the floor.
Ryan RTires on trailer worn out. Cords showing on inside of driver side trailer tire.
Chris CCustomer Service was superb. They were efficient and effective
DONNA HThis was just a trailer rental but the pick-up and drop-off went very smoothly and efficiently.
Joseph KAmazing honest staff and very nice and helpful women
Thomas SThis is our go-to place for U-Haul in our hometown. They have a spacious parking lot and a good selection of trucks and trailers. We have dropped off trailers twice in two months from cross-country trips and have been satisfied. The second time we dropped off a trailer only one woman was checking in equipment and had trucks backed up and more trailers coming in behind us. She wasn't really pleased with having to unhitch our trailer but in all honesty, she should have had more help at this time of day.
Roger DTruck interior was quit dirty. Food inside the cab windshield looked like someone though coffee on it and kitty liter on the passenger seat. The inside of the container had grease on the floor.
James NI was a first time renter and everything went well.
william fThe girl who helped me was great and made sure everything was perfect before I left. I wish I got her name to plug her in this review
Mark CTruck needed oil change but otherwise ran well and got the job done
samantha bThe access hours are the most convenient. I appreciate the ability to move at my convenience.
PAUL A | Premières impressionsI reserved a truck several weeks before the date I needed it. The staff at the location did a good job, but they could not locate the type of vehicle I had reserved. They allowed me to use a truck that was apparently designated for another client. I appreciate their flexibility, but it is somewhat disappointing to not have a vehicle after allowing that much lead time after I placed the order.
Phillip PThe regional manager Alissa is rude, unprofessional and unresponsive based on a conversation I had with her dating back to 2021 that I haven't forgotten to this day.
Fred K | Expérience généraleThe cargo bed had melted candy and dirt throughout and the cab was full of crumbs , dirt and debris. It was in good mechanical order, the body was fine and drivability was fine.
Michael ZArrived at 4:30 to return trailer. Waited in line 20 min and no one came. Dropped trailer myself and went inside. Only one girl on duty. Ridiculous for that time of day.
Martin CStaff was informative but unprofessional. The truck looked nothing like the pictures and the mileage was 20 miles off.
Amanda BYoung man was very pleasant, I felt he could have or should have someone working with him.
Theresa CClerk was nice on Friday morning when I picked up the trailer. Inside trailer had chalk on the sides that left red marks on furniture that I didn't see it until after I unloaded. Dropped off 24 hours later and the clerk was nasty and unpleasant. Told me to go unhitch the trailer by myself. I told her I wasn't sure how, and then she blamed me for the trailer being too high on my hitch and if I had not helped her, she wasn't going to unhook the trailer. I told her the hook up person should have seen that on Friday. She also complained because the trailer had a lot of snow and ice from the day before. It is February!
Gerald PGreat service! Very friendly! Keep up the good work.
Jesse RInitially the person checking out for me was unsure on how to use the system but was successful with another person helping. VERY IMPORTANT FOR SECURITY PURPOSE--NO SURE WHY SHE USE HER PERSONAL PHONE TO TAKE PIC OF MY DRIVER LICENSE FRONT AND BACK TO INPUT IN THE SUSTEM -- I ASK HER WHEY SHE WAS USING HER PERSONL PHONE TO TAKE PICTURE OF MY LICENSE--SHE RESPONDED THE UHAL CAMER IS NOT WORKING ON THEIR DEVICE -SO SHE IS USING HER PERSONL PHONE... HOPE MY DRIVER LICENSE IS NOT STORED ON HER CELL PHONE -- AND HOPE NO FUTURE SECURITY BREACH HAPPENS ON MY SIDE FROM HER TAKING PICTURE WITH HER PERSONAL PHONE. PLEASE INSTRUCT YOU WORKERS NOT TO USE PERSONAL PHONE TO TAKE U HAUL CLIENT PERSONAL INFORMATION. HOPE NO BREACH HAPPENS DUE TO THAT EVENT. THANKS HK
Harish RVery helpful and professional. The younger couple at the register had a real chill vibe and the gentleman who checked me in really Ben went above and beyond . Really great staff guys thanks. And the prices were really nice.
jason lFriendly staff, on time hitch install, exactly as hoped for. Can't speak about hitch quality at this moment due to not having any usage with the install today. But thus far, the customer experience was top notch.
Andrew PRosie was amazing. She moved the truck for me after the driver left, so I could unload. She is definitely a sweetheart!
tanya W | Premières impressionsEverything was great!
Mark RAfter checking in (I had a standing reservation that was made weeks ago) I was unable to get into the section where my unit was located because the door was locked. This was about 11:00 am. Then they couldn't find the key and had to call an employee who worked the night before. He could not find it either. After wasting almost an hour of my time and the 9 people I had waiting to unload my moving trucks, I found another storage facility down the street and went there. The U-Haul facility was dirty and cluttered, the staff was very unprofessional. I wouldn't send my worst enemy there.
Kathleen K | Premières impressionsIt was great. Wish it opened at 8 on Sunday
Erica RThe staff were all friendly and helpful and answered my questions promptly. They are a compliment to your company.
John P | Premières impressionsAll went well. Fix the app
Mark KAwesome store and people
Samuel Mget some zip in his step. looked like he was doing us a favor taking care of us
Nick cI would not recommend uhaul to anyone ever.
Ryan AI was amazed at the excellent service and efficiency of this company and all of it's employees. Would highly recommend to anyone.
Brenda SReserved a truck online a few days prior. Went in to pick it up only to find out they gave it to someone else and it wouldn't be back until a few hours after my reserved time.
Anthony NOne of the worst experiences. Last that walked on me was absolutely one of the rudest people I have dealt with. Would drive a long way bever to have that experience.
Kevin GThe truck door was frozen shut. I asked for help and was told "there's a mallet and a can of de-icer". When we finally did get the door open the additional dolly, furniture pads, ets were not in the truck. I was scheduled to pick the truck up before they opened. Luckily I was late and arrived when they opened so I was able to get my stuff.
Timothy CThis was not my requested pickup location. I would like to see more trucks available for one-way rentals.
John PLady That Waited On Me Was Very Professional And Helpful.
Rod BExcellent experience!!!
Anne SGreat experience!
Gregory SVery nice customer service. Thank you.
Dana HClean the vehicles my son got really sick after use of vehicle. Compensate for on going inconvenience like illnesses & business will boom.
Anita WFacility was clean and well lit. I however, did have an issue with several items missing from my unit once I was moved and looking through items. My lock was never tampered with, and I am the only one that had a key. However I am missing about $300 worth of items. (Curtain rods/curtains, dishes, appliances, and cleaning items). Random items, but not sure how several boxes are just messing. However, the staff was friendly enough.
Brianna P | Expérience généraleI used the mobile app to check in and return my truck. I found the process to be inefficient and the time that it took and the expectations required to complete it to be unreasonable. In addition, if I am going to do the work of a U-Haul agent, I should be compensated accordingly. I will never use that process again.
Charles SNot impressed with the bait and switch discrepancy with unit description with online reservation. Space stated for RV Boat and Vehicle. When I arrived to check into my space I was informed that it was only for Motorcycle parking. Nowhere in the listing does this pricing state it was only for Motorcycle. Very disappointed.
Jeremy S | Premières impressionsThe staff was very friendly and helpful. Got exactly what I needed for my storage needs.
Jeffrey M | Premières impressionsI have had an excellent experience with the North Canton U-Haul storage facility. Rosie Strain and her entire team (Annie) have expertly answered all of my questions and provided me with friendly, helpful service with my U-Haul shipping container and my new U-Haul storage unit. A big thanks to EVERYONE at U-Haul for getting the contents of my storage facility in Cathedral City CA moved to N. Canton Ohio efficiently, safely and on-time!
John D | Premières impressionsLost a day of work cause I didn't get either dolly that I paid for. Staff was friendly. Some random guy that doesn't work there was behind the desk eating and talking to them while I'm trying to get checked in. Maybe pay attention to the paying customer. Make sure they have everything?
DARYL C | Premières impressionsThe workers on Whipple Avenue were very friendly and helpful . They were very clean in appearance and they kept the facilities Very well kept I was very happy with Everyone there.
brandon B | Expérience généraleThe personal (the ladies)here got it together. Be it storage or truck/trailer rental. Great group
Joe D | Expérience généraleThe site was clean and well kept. The staff is very friendly and helpful.
ADAM F | Expérience généraleThe staff was excellent!
Joe D | Premières impressionsThe staff at the north canton uhaul are great! Everyone is very friendly and super helpful. The management must be really good there as the employees seem really happy! Good job everyone! : )
Michele B | Expérience généraleDucky baht
Muayad B | Premières impressionsI got all my items out of storage before August 12th2023 and I have called five times and you just keep billing me for any empty unit. Lawsuit coming because you refuse to fix your error.
Amber N | Expérience généraleYOU DID NOT GIVE ME AND MY FAMILY ALL OF OUR BELONGINGS YOU GUYS ARE LIER'S AND THEFTS YOU GUYS SUCK PENSKI IS BETTER
james r | Expérience généraleWe were pleased with the service and will use again when needed. It was a place needed during our need for storage. Thank you!!
Lewistine H | Expérience généraleGreat staff, very clean facility. The people are very helpful.
Dana G | Expérience généraleGreat job:)
Toia S | Premières impressionsYfftt
Muayad B | Expérience généraleGood job
Toia S | Premières impressionsThe staff goes above and beyond to help! Just wonderful!!
debrah a | Premières impressionsSo forcing people to mane reviews and spamming with emails and texts
Hunter H | Expérience généraleGreat facility. Thank you
Stephen J | Expérience généraleThe staff was very knowledgeable Friendly and very helpful awesome people people.
tony D | Premières impressionsGreat facility very clean, and Secure, just didn't need the space and found somewhere very cheap that accommodated my needs better.
GAGE W | Expérience généraleThe only negative thing is that the price went up by nearly 20 % in the time I was renting there. Otherwise - all was good!
teena e | Expérience généraleOne Sunday evening, we needed to get to out storage at 5:30 pm but the storage closed at 5pm. I feel it should be open longer, especially on weekends.
Susan C | Expérience généraleThe Agent was extremely knowledgeable, friendly, courteous and helpful and was very sensitive to my needs.
EDWIN I | Premières impressionsI really like the place and look forward to coming back next year
Stanley V | Expérience généraleThe two ladies that helped me were great. It was there 1st car storage rental and they did outstanding!! Rosie also was so helpful!!
Lachanti D | Premières impressionsThe Uhaul Store Lady was extremely nice and helpful every time I go there all the Ladies at the Whipple location are THE BEST AT CUSTOMER SERVICE PERIOD!!!!
ORLANDA K | Premières impressionsCheck in and check out were a breeze, staff was very helpful.
Darin N | Expérience généraleThe staff is extremely busy and the wait times can be long. Also, I was told specifically by the staff that they prorated the monthly cost of the units and any unused time would be refunded. That is not the case. You are charge for an entire month, even if you only use the facility for a few days of that month. I am very unhappy that the proration was not honored. The person who rents those units will be prorated and they will double dip on the rental of that unit.
Kathy P | Expérience généraleBelow poor quality climate control rooms. The paint from uhauls storage room, chipped all over our belongings. I will never use uhaul for any services ever again and i will never never speak positively of uhaul and will never recommend them ever.
lucas b | Expérience généraleFacility was incredibly well lit and clean on the inside. We couldn't ever get into the building after dusk even though we were told we'd be able to. I tried calling the office with questions a few times but no one would ever answer so I always ended up talking to someone at the UHaul call center. I was told we had 48 hours after our monthly payment was due to check out of our units by the ladies in the office as well as through the UHaul live chat feature. When we went to check out during that time our account had been suspended because we were "late." However, we weren't. The ladies in the office gave my husband a hard time about it-good thing I had taken screenshots of my live chat conversation confirming that we did have the full additional 48 hours.
maree l | Expérience généraleNeed to be able to locate your access number. Alarm kept going off.
Jerry W | Expérience généraleThe only unit "available" large enough to fit our needs included climate control, which has an exhaust fan within' the actual unit. The furthest corner in the building. The walls are covered in dripping grime from the exhaust fan cutout as if it was not installed properly, nor with enough installation. Corners of the unit included tons of dirt/grime/debri.
lucas b | Premières impressionsEveryone at whipple rd in canton were very helpful. Merci
Eileen R | Expérience généraleAll the staff we spoke with were very friendly and professional
denny f | Premières impressionsBoth Pick up and drop off staff very nice and helpful. Thank you , moving is stressful but you removed some it with good staff.
Eileen R | Premières impressionsThe manager was very helpful. I had an excellent experience with this location, as always.
DAVID M | Expérience généraleThe advertised 10x8' units are not 10x8, they are about 10x6'3" so when we went to store our stuff, it wouldn't fit and we had to go back and upgrade to 10x10'. If you know it is not 10x8 you should not present it as such. just be honest. Today, 1/8/23 I needed to get something at 6:50 AM and the door denied access. Access is stated to be at 5 AM.
Charlie G | Premières impressionsI thought everything was great at this location. It was incredibly convenient to be able to pull my car into the conditioned facility. Moving carts were waiting every time I needed to get items to my storage unit. The only complaint was late fee amount. Granted it was always my fault, but $15 for a late fee of one day I thought was steep. Overall great place. Would use it again if I needed storage.
RYAN B | Expérience généraleVery helpful, knowledgeable staff
Billy W | Expérience généraleVery good and super accommodating to me at all times. Wasn't to happy with the frequency of price increases. That was the only problem I had.
Kermit D | Expérience généraleNever had an issue.
Harold A | Expérience généraleGreat employees. Very pleasant and helpful. They were very knowledgeable.
mary d | Premières impressionsWould have like to stay however you raised the rent
DAVE R | Expérience généraleThe staff was super helpful and courteous! Great experience!
RENEE R | Expérience généraleWe had a change of plans and dis not need the facility. Please just confirm that it was cancelled. Merci
Wendy G | Expérience généraleThe staff is always nice and very helpful !
Douglas H | Premières impressionsWe set up the unit with autopay. We put our credit card number on file. We used the card on file to buy packing supplies. When it came time to pay the second month's rent it wasn't charged to our card. Instead we got a late notice and we were charged a $15 late fee. I tried to call numerous times but no one ever answered. I went to the U-Haul website and used the chat function. I was assured twice that I would receive a call back from the local GM. I never got a call. I stopped in and was treated very rudely by the person who was working. I sent an email to the GM but never got a response. She was quick however to send a notice of a rate increase. Our rent was paid through 9/21 but our account was closed on 9/15. Luckily we had removed our belongings by then. The business practices are unethical and the customer service is horrible. I'd never rent from that site again and would never recommend it either. There are plenty of other storage places around and I'd recommend any of them before U-Haul.
Joseph S | Expérience généraleRosie was very helpful however I did have to wait in the office for about 10mins while it was unattended and I was ignored by the first customer service representative who then left me alone in the showroom.
carole s | Premières impressionsVery helpful staff and clean place
RENEE R | Premières impressions(UHAUL TRUCK) THIS WAS PROBABLY 1 OF THE MOST EXPENSIVE UHAUL EXPERIENCES-I WAS CURIOUS TO KNOW-WHEN I WAS ALERTED OF PICK UP LOCATION, IT WAS RELAYED TO ME THAT BECAUSE OF THIS-80 FREE MILES WAS GIVEN TO ME. IS THAT CORRECT? THANK YOU SO MUCH! WENDY FRIEND
wendy f | Expérience généraleOur locker was in the rear of the "temperature controlled" building. It was still VERY warm in the building, all the time. It wasn't cool like the front of the building was. Also, it was an extremely long way to walk from the front parking lot....it is ridiculous that they don't allow people to use the rear entrance to load and unload their lockers, especially since the rear entrance is right around the corner.
anne w | Expérience généraleMy only problem was both units I used were at the junction of two and 3 light strings. My corner units were positioned perfectly to avoid being lit. The ceilings are screened, perhaps run strings of lights over the units that would light the insides of each unit.
Deborah M | Expérience généraleI love everyone there especially cora and the rest of the employees they deserve a raise they were very friendly understanding all of the above
Sabrina N | Expérience généraleThe building was well lit and clean. Originally there were many carts to use. The restroom was amazing. My only slight complaint is the procedure for swiping in is a little confusing. And that alarm probably did some hearing damage. Well done, overall!!
James F | Expérience généraleCostumer service awesome 👌
ALEX B | Premières impressionsThanks for letting me rent at uhal storage would due so again yes if had to due so and the staff were alwyas there for me to always awnswr the Q for me when i needed so also to it was very clean. Would i let people now about ya guys yes i would.
Melissa S | Expérience généraleI moved out of my storage unit on July 28. On July 27, a day prior I was charged my monthly fee of $143 and was told that would be refunded. It has not been refunded. Please advise. thanks
JULIE K | Expérience généraleVery friendly staff and nice property 😉
Denelle A | Premières impressionsGreat service and product
dan w | Premières impressionsStaff is super helpful and so polite
Alicia G | Premières impressionsCustomer service is A-1, very clean and well maintained.
Tonya H | Premières impressionsSome staff were difficult to understand over the phone and not able to help with card issues. There were also a lot of gnats in our unit for some reason. Other than that, a nice cool and well lit unit that was taken care of.
brandon p | Expérience généraleThe staff was very friendly. They helped me better than the people I er the phone. I would go to the office before talking to headquarters. However the facility was not good. The map showed doors in the back, they don't work and I was place all the way in the back. The access hours are horrible. Where I moved from in escanaba I had use them for storage it was excellent. I could go in my storage anytime with my key. N. Canton I needed something at 11 pm and could not get it. 24hr access denied During the day it's open and not supervised as well. I will still recommend but the whole experience was bad. The lady at headquarters really mess my order up and she should not be working there. The headquarters are nothing but pushy sells people pushing you to buy
Tamika K | Expérience généraleAcess to the indoor units is good when just one person is moving items in or out. However when many people are there doing the same as was the case when I arrived it is very congested and not enough room to maneuver.
William S | Premières impressionsThe staff was always friendly and the facility was clean. It made storing my furniture pleasant.
Tabitha M | Expérience généraleStaff was very patient and polite. Will definitely be using uhaul again in the future
John M | Premières impressionsI had to drive 50 miles out of my way to get the truck, then I got a text saying it wouldn't be ready until an hour later. Went to the storage unit and I can not Get into my unit only during business hours. My code doesn't work, unloading took a very long time due to the location of unloading docks. I got a text to drop the truck somewhere else and I called and refused to do it. Gas is 5 dollars a gallon and giving MORE mileage is not a reimbursement to transport your truck to and from my scheduled pick up and drop off. I have called Uhaul and they said they can't do anything!
David S | Online Move InStaff was great. Every time I needed help they were right on it!
David B | Expérience généraleCustomer should be allowed to use back door too as some units are close to back door.
Amir I | Premières impressionsI left because of 2 rate increases in less than 1 year.
Inga K | Expérience généraleRosie and Miguel (I think that's his name) were very kind to me in resolving my issue. There were no attitudes or smart remarks just kindness and a willingness to assist. You don't get that often anymore. Merci.
Elyse S | Expérience généraleExcellent service à la clientèle
Dontae M | Premières impressionsI cannot say enough about the customer service I received from Michael at this location he is a valued employee and was very knowledgeable, helpful and more than ever friendly. Please acknowledge this to him.
judy C | Premières impressionsI asked and rented a dolly get to my location to pick up my new refrigerator guess what!?? NO dolly in the truck! 1st thing second they said the truck was on full bring it make on full! Guess what!?? It wasn't totally on full!! But I put it back passed full They did give me back the 10 I made for the dolly I guess
Lencha J | Premières impressionsVery bad experience. Don't want to go into details. But I will never use this place for storage again
Amanda R | Expérience généraleWish there were bigger units.
DEREK G | Expérience généraleI went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it's hassle free was a lie.
Christina V | Online Move InStaff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.
Vera V | Expérience généraleFirst of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful
Susan R | Premières impressionsReally is the best place to store your stuff never had a issue I always friendly and helpful I will always recommend them to anybody
Edward M | Expérience généraleI wish there was an access door closer to my unit but that is my only complaint
Jenna B | Premières impressionsMy only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.
Marsha C | Expérience généraleVery friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!
James F | Premières impressionsUnit was overpriced, even for a climate controlled unit.
Bradley S | Expérience généraleI needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!
MARY M | Online Move InNot enough lighting, improper ventilation (smelled), dirty floors and the "recycle" center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.
Mishelle L | Expérience généraleI actually moved out if the storage in the 19th if August and due to me not having transportation to get to the facility and check out I had to call, that was a nightmare I tried calling the facility numerous times with no luck I called from the 18th to the 25 if August. I finally reached someone around the 28th. Now my move out date reads the 31st. Customer service is not the too priority with this certain facility. Shame cause I've used U-Haul many times in my Navy Carrier and never had a problem. I will use them again they are a great company just this one time if bad communication and lack of a vehicle in my part will not turn me away from U-Haul I am a loyal customer and will always use them.
Michael M | Expérience généraleNo complaints.
stephanie h | Expérience généraleMichael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.
Connie S | Premières impressionsOur largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.
Malissa F | Premières impressionsI give it excellent bc the staff at the whipple ave location is amazing, very helpful ,and friendly
VICTORIA B | Expérience généraleWe were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!
Debra B | Expérience généraleStorage was good. Jeff at the whipple store horrible. I didn't appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn't do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. Merci
NELDA H | Expérience généraleManagement and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.
tom t | Expérience généraleMerci.
amber n | Expérience généraleI keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!
Curtis R | Premières impressionsThank you, great customer service! Very quick, also and I appreciate that!
amber n | Premières impressionsThe staff was exceptional and facility top notch. Great experience!
Elizabeth R | Premières impressionsWas not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.
Scott E | Premières impressionsDue to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...
DANIELA M | Premières impressionsEverything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!
heidemarie g | Premières impressionsThank you I'm hoping to get a spot this fall again.
lorenzo j | Expérience généraleNeed more than 1 person working on a Saturday and Sunday
KENNETH G | Premières impressionsCodey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.
Andreas C | Premières impressionsCould not have been easier!
Paul B | Premières impressionsI take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.
amy b | Expérience généraleI have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.
amy b | Premières impressionsThe gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn't be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.
Mishelle L | Premières impressionsMy experience with my storage unit was down right horrible. The staff at this location is one of the worst staffs I've seen in any business that is still open. They are not accommodating, make you jump through hoops to get things done and sometimes down-right nasty. I would not recommend this facility or ANY of their services to anyone. I will try and avoid uHaul altogether from here on out due to my latest experience. Someone needs to take a close look at this location and how it is ran and the people that are running it.
Cory S | Expérience généraleCodey Reed was very helpful. This is the first time we rented a unit and he was patient with us.
Pam S | Premières impressionsThe storage units are smaller than they say they are.
Brittany H | Online Move InMy husband was very upset that he was not verbally told he had to have a special lock. He went to Home Depot and had masterlocks all keyed the same only to find out by a notice hanging on the unit doors that those locks were not allowed. Other than that everything was tip top.
Cheri M | Expérience généraleThe gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.
Ken S | Premières impressionsAwesome people I never had a bad experience with any of the staff. Even during closing time they made sure I was cared for. Thank you for employing young respectable men and women.
JAMES W | Expérience généraleI am very pleased with this U-haul location. This will be my first choice if the need arises in the future. Merci.
terri p | Expérience généraleWas told I had access until 10:00 pm. Got there at 7:30 pm and could not get access per instructions given to me. Had to call number on door for manager. First she did not answer cell phone. Had to call second time before she answered. She said I had to use both access places because it was after 7:00 pm. I did and door opened but not sliding door. Had to call her a third time to find out how to open sliding door. Was told it would not open because it was after 7:00 pm. When I went to open unit I rented it was full of trash and had not been swept. We had to find a broom and sweep it and clean out trash. I call her a fourth time to report this. She called me today and apologized for all the trouble and dirty unit. She said she noted on my account I would get 20 % off for the rest of my rental. I asked her why the representative did not inform me of additional things to access after 7:00pm. She said she would talk to them but could not answer this because she was not there when I rented. If I had not been able to contact her last night I would have been denied access. I had a semi truck making delivery at 8:00 pm. He would have been required to stay over until today and I would not have been able to have my help with unloading.
Sharon V | Premières impressionsRude and added extra surcharges
Lori M | Expérience généraleWe just didn't need that much square footage & heated storage anymore. Great service from Jessi and her team. Thanks for the great service Chad
Auto C | Expérience généraleThe only issue I had was staff shortage, and lack of customer service (answering calls, long wait/hold times).
Wendy F | Expérience généraleThe staff was friendly. The storage was convenient and on site.
Stacey S | Premières impressionsVery clean and friendly staff.
LaShawna R | Expérience généraleCodey did an excellent job working through all of my issues.
Dwan R | Premières impressionsWorked great for us. We needed a small unit for a shorter period of time under 6 months- only thing would have made it better if unit was upfront- but was well lit and always clean.
Debra T | Expérience généraleI had a very positive experience with this U Haul facility. I will recommend it to my friends. The staff was easy to work with and very pleasant. Very clean.
Katherine F | Expérience généraleVery helpful the team all the time the service is excellent I recommend 100 %.
Angie C | Expérience généraleConvenient location. Easy access to get in and unload the trailer. Garage was clean and in very good condition
Harold A | Premières impressionsThey were very nice and helpful. Made my day stress-free.
Arlene M | Premières impressionsThe staff is very helpful
Lawrence M | Expérience généraleWonderful place. I would use them again
Penny M | Expérience généralebathrooms were very clean …..did a truck rental and a locker rental … very easy process
Joan A | Premières impressionsThey worked with me great. Thanks
ray p | Expérience généraleStaff was very helpful, especially Jesse.
Donald G | Expérience généraleThe climate controlled unit was always clean, secure and steps were obviously taken to prevent damage by rodents and insects. No complaints.
Janelle H | Expérience généraleElizabeth was very friendly and she know what she was talking about the other two people needs more training
michelle w | Premières impressionsVery nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.
HAROON A | Expérience généraleThe Best customer service staff at North Canton, Oh location on Whipple Ave.
HAROON A | Premières impressionsJessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.
Daniel S | Premières impressionsWorking with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.
Brian H | Expérience généralePersonal very helpful and friendly
Blaine I | Premières impressionsStaff is great!!
Tracy O | Expérience généraleThe staff there is amazing! Always very friendly and go out of their way to help.
Andrea B | Expérience généralevery nice place!
Greg R | Expérience généraleExceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.
Lisa B | Premières impressionsA great experience
Frederick K | Expérience généraleWas very happy with the lady that helped us.. I'm1 000 % satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!
Andrew Z | Premières impressionsThe staff was awesome
richard V | Expérience généraleJessi and the crew have been great to work with
Auto C | Premières impressionsVery professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.
peter t | Expérience généraleI recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!
jill b | Expérience généraleGreat people to work with.
Gary R | Expérience généraleVery positive experience....clean facility....helpful staff
Christa W | Expérience généraleGreat place to store a boat
Kevin H | Expérience généraleI love the way that Uhaul looked after their lockers and made sure all my items were secured!
maggie b | Expérience généraleCustomer service helpful & friendly!
Tracy O | Premières impressionsThe staff was always very friendly and very helpful.
AMANDA B | Expérience généraleWe were very pleased with their service and the facility.
Sherry K | Expérience généraleVery convenient
LORRAINE M | Expérience généraleVery nice and professional staff.
Chad P | Expérience généralePreferred to have just one large unit instead of 3 small ones. Exceptional service.
carole a | Expérience généraleHad a great experience always have
edward c | RéservationGood service & equipment.
TOM D | RéservationThe kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.
KrisAnne L | Expérience généraleThey were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...
Rachel b | Expérience généraleOnly difficulty was with scheduling auto payments
Jamie M | Expérience généraleHappy with everything except that the size I reserved was not available and had to take 2 smaller units instead
carole a | RéservationI think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will be
Lance W | Expérience généraleI did not end up needing the space and never accessed it. Customer service was great though.
Jennifer S | Expérience généraleExcellent experience because of the terrific customer service.
sarah d | Expérience généraleAll of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.
janet d | Expérience généraleVery unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days ago
kathy m | Expérience généraleExcellent place!
COURTNEY S | Expérience généraletwo people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat pee
Michael S | RéservationBien
JAMES K | Expérience généraleToo expensive
ARIANA M | Expérience généralemerci
david d | Expérience généraleFriendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.
John H | Expérience générale