I want to give constructive criticism here. The 15ft truck I rented was NOT in tip top shape! Thank gosh I stayed local, within Norwalk & not had to drive far as I would NOT have made it. I could tell there was something not right w/ the truck when I left the lot but I continued. After I dropped off the items & was on my way to return, the truck started acting "funny"; check engine light came on & the noises began. I was 1/2 way back & the truck stalled at a red light. Turned it off & on again & I just made it back but also during the ride back it was as though it couldn't make it into gear & it started to "buck" so to speak. Basically, I asked the gentleman upon my return if they even look at the fluids or change them. I noticed the mileage on the truck was at 132,354. If a vehicle is properly maintenanced, it should not be an issue BUT this vehicle had many issues. I actually like U-haul as I've used them many a time in Stamford & have NOT had an issue but yesterday, Thurs., 18April, I had a big issue. Can you imagine if I was on a long haul & got stuck somewhere? Basic repairs but to me, sounds as though either, the training/transmission needs to be looked at. Please make certain you ask about your vehicle, prior to leaving the lot! Thank you. I
Mary BCustomer Reviews for U-Haul Moving & Storage of Norwalk
Testimonials From Recent Customers
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Absolutely nothing, the stuff and stuff he services they provide were outstanding
Juan GFriendly, fast service. Great experience. Highly recommend.
Tammy HPrompt, competent service and the vehicle was very clean.
Andrew BEverything was great for the three days. We also did in Nov two days and it went well. Great staff (very helpful when I wanted to add a day) and trucks. Very efficient. In and out in AM very quickly.
Joan AVery helpful staff. Highly recommended.
David RNothing negative, as a heads up really. Please make sure you SHUT the doors. You may encounter a "open door" symbol on the dash display board. Just go around, and double check, as you may thought you fully closed the door, you may need to persuade it with some love. Overall great vehicle conditions!
Peter SLove this location. People are great here.
Martina KThe staff was great. The van was in new condition and presented clean to me. Return process was super easy. Merci.
Kevin DJessie is an amazing employee! She runs a great location!! Excellent service!!
JEFFREY LThis location provides the BEST service in the town of Norwalk.
william gThe office manager Jessie is very knowledgeable & helpful. She thoughtfully reconfirmed all terms & conditions so that there were no surprises. And she briefly reviewed checklists of various potential scenarios (accident, break-down, return after hours process, early return, extended rental & others) just in case. Jessie also rented us moving equipment that proved quite useful. She politely reminded us about not driving on parkways in CT. And we were delighted with our new Ram moving van. All-in-all, a great experience!
ALLEN MAll was ok
Thomas LThe van kept on blocking oil change. Besides that van rode well and was clean.
Lee VThe lady working there is such a beautiful person. My 2nd time there and she is lovely and helpful all the time.
Monserate NJessica and her staff were excellent.
Tim CThanks guys you are the best ... the lady is lovely she need a nice raise
Johana CPeople were great and very helpful.
Martina KVery helpful drop off personnel!
Tim NCharged me for gas even though I over filled the tank before returning, they didn't answer there phone. I drove back there and they said fuel level was below what I received it. I asked them to turn the vehicle on to show me. When they turned the vehicle on, it was above were they indicated on my return slip. They refunded my money but took up an hour of my time to fix a mistake.
Joel WAwesome experience. Site Manager couldn't have been prompt, courteous and helpful Definitely rent from here again.
Chris CGreat experience. Easy to rent and bring back-
Maria FBest U-Haul ever
Richard WThe manager at this location is pleasant and very efficient.
Steven KShe is so nice
Walter SSuper friendly and helpful
Abneris cExcelente servicio
Aimber MNo dolly in the truck. Everything else was great.
Christopher KExceeded my expectations.
Steven KThis place puts false charges just because the owner broke!
Eileene BJessie is as always, fantastic. At 9 am there were 6 customers lined up for trucks and she got through all of them by 9:20 with precision, humor and professionalism. She kept everyone amused and well-instructed on how to save time on checkout (using the app to scan licenses, providing insurance cards, etc) and single-handedly got everyone through the process. I use Uhaul 4-6 times a year and only go to Selleck Street because of her.
KEITH SA++++
sung sExcellent customer service and equipment availability from this location. This is my second rental in the last two months and it was smoothly done and with a smile. I'd highly recommend this site and will rent again from there on my next rental.
Michael CExcellent customer service
Ziggy BEasy check in and check out. Excellent pricing. Friendly staff
Christopher BI love doing business with this location -- people are great and friendly, help you resolve issues and are super fast and attentive to the needs of their customers. I use UHaul 4-6 times a year and concentrate all by business at the Selleck Street location. Sending them my best regards!
KEITH SEl servicio al cliente muy bueno,
Joaquin AReceptionist was extremely nice and helpful
Ian NThe entire process was silky smooth. Great on-premise team
Thomas HSo easy to get in and out the location. The stuffeas friendly and uber nice.
Zlatka MThanks so much Alexander at this location for your help!
Christopher DIt is a convenient location and easy pick-up experience at this location; however, I encountered an issue with the after-hours return link needing to but not recognizing my location, leading to a $20 fee. This was disappointing after an otherwise smooth rental process.
Michael hQuick and easy return!! Thanks!!
Cory OCleanest equipment and friendly service
William LWhen I took car it was smelling weed I returned cleaner than I took still I charged recovery fee
Hamza EFantastic service and a great place to rent from.
Clifford FThe Person running this place is efficient, kind and knowledgeable.
Ed KI don't care that your catalytic converter was stolen. You should not be renting trucks with a check engine light on. This means that if something problematic occurs. I have no way of knowing if there's something wrong with the truck or if it's just a catalytic converter. Secondly, the passenger mirror was damaged at some point. And when on the road, it simply swings out and is completely useless. Creating an entire blind spot. I pulled over twice to fix it and realized it was not fixable. The truck should never have been rented. It was dangerous. Finally, the windshield wipers were worse than worthless. Things like this are a 5 minute fix. I find it hard to believe that I'm the only person who ever reported that they did not work. They made it harder to see than if I left them off completely. Of course, the employees told me it was my fault. Because I should have checked the truck more thoroughly before I left. I'm sorry, I do not want to rent a truck from a company where I have to check every mirror and the windshield wipers and everything else I am willing to check. For damage but I am not willing to check for road worthiness. I used to rent from you all the time you have lost a customer
Paul NThe U-Haul attendant was very pleasant and answered all our questions. We would use this location again.
Traci LCan't think of a thing. Jessica is great!
Harold SJessie is the most professional and friendly representative of UHaul! She deserves a raise!!
Kyle RJessie is amazing
Bradford CBeing able to check in on line the night before was very helpful and a time saver. Staff at my location were very friendly and helpful.
Peter hBest ever.
william lBoth customer reps in the morning and afternoon were super friendly and very helpful.
Monica SGreat service
JORGE Rit was an excellent experience. Keep up the good work!
Kyle RJessie and Alex are amazing !
Bradford CIf Overall service of the Haul experience is bad (for example it detaches itself from accountability by saying "if Location X used the word "Guaranteed' then you should address it with them), there is NOTHING a new location can fix for the client by not addressing the root of the chaos created for a client during a vulnerable moment such as a move.
Guillermo mJessie and her Team are top notch! I have rented from many locations but not one can beat the cleanliness and professionalism I get from Selleck Street
Helen HRien
Steven JTerrible experience! Was told the store was open till 7 and that was a lie. Got there when the lady on the phone said to and that was at 6:45 only to find out they closed at 5. I was on hold for 25 minutes while I called to get mistakes on their app and website fixed. So I have to do all these steps in the freezing cold to get my truck. Asking me for everything under the sun. Took me 1,5 hours to get a truck. Never again.
Josh YVery good
jose p