Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

6 387 évaluations

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Tom's Pro Bike, By Duff's Wings & 5 Corners)

(716) 675-9343

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Tom's Pro Bike, By Duff's Wings & 5 Corners)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always a great experience renting from this location.

MICHAEL PRONKO 
Évaluation :
5

Very helpful staff.

Michael Lahood 
Évaluation :
3

I reserved my truck two days in advance. i had to be the one outside clearing off the snow from the day before., but you have no problem charging $25 if the back isn’t swept out.

JAMES FLADING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Woodye 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamad Lob 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Grzedzicki 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Schiavi 
Évaluation :
5

Great experience

Barb Fitzgerald 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN WHITEHEAD MULLANE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Drzal 
Évaluation :
1

You charged me over 30 dollar for a 30 mile trip

Sharon Flynn 
Évaluation :
5

Keep up the good work!

WILLIAM DONOVAN 
Évaluation :
3

My only complaint was the $18 dollar cleaning fee they hit me with. I even wiped out the back of the trailer as stated in my contract, so why the $18 cleaning fee? Also I pulled up and waited in the truck as instructed and waited a good 10 minutes while I sat there and watched the guy walk around the lot on his phone the entire time until he finally decided to look up and see me sitting there. Not very happy about that.

Amanda Krzywick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Ruszczyk 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle pecora 
Évaluation :
5

Friendly, helpful staff.

RICHARDMATHEW SUTTON 
Évaluation :
4

I feel the systems in place with the great staff on hand there are no needs for improvement

Jim Cammarano 
Évaluation :
4

I was told the truck had between 1/8 and 1/4 tank of gas. There was less than 1/8 of a tank.

Tia Courtney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlie Stirling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boldean Mann 
Évaluation :
5

Everything worked out great.

Susan Clarke 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David Land 
Évaluation :
1

The vehicle would not start mid trip and that part of the experience wasted 1,5 hours of my time I had gotten a truck at this location in the past with no isssues

Julia Gutowski 
Évaluation :
5

To have the correct vehicle written down that was requested

Kathy Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Carcione 
Évaluation :
5

Always a great staff at this location!

Walter Reeves 
Évaluation :
5

staff gave exceptional customer service.

Michael Morgante 
Évaluation :
4

I think everything was great. My only gripe is there wasn't a full tank when picking it up but it all worked out. It was also confusing returning the drop box keys on the other side of the building. Maybe I missed a sign and it was dark since I parked closer to where I picked the keys up from, mobile pick up. I think mobile pick up is an awesome idea. Although we cleaned out my brother in laws apartment (he passed away) and my husband left a travel mug of my brother in in trailer of the rental kind of sad about not having it. But overall I thought the rental was in phenomenal condition and will be back for future rentals from this location when needed.

Steven Primosch 
Évaluation :
3

Not told much at drop off. Just a person outside told me to leave it there with the keys in it!

John Gorman 
Évaluation :
5

The people that work there are great. They are knowledgeable and friendly. They took care of all my needs, even when I came in and needed to upgrade at the last minute. Would recommend this location to everyone for all your moving needs.

Karen Mcclintic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

silvian capita 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Dudziak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary goodrich 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Koller 
Évaluation :
5

Nick who helped me out today this morning was great and I would recommend this location to any of my friends who are looking to rent equipment.

Austin Kozuch 
Évaluation :
5

I love this uhaul facility. The people are friendly and very helpful. They gave good suggestions and even helped me find exactly what I was looking for, even though I wasn't sure of what I needed. They asked me the right questions to figure out what I would need for storage and they were right, it's the perfect size for what I need.

Karen Mcclintic  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Moss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Sherk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana maybee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Buchanan 
Évaluation :
5

The process was vert smooth

Wayne Moss 
Évaluation :
4

The ratchet straps on the car hauler were seized up. I had to go from my house to a store and back to purchase anti seize spray to free both rachet mechanisms up.

nicholas zona 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas Lamb 
Évaluation :
4

When they wanted to charge me $450 to pull me out of a small ditch even though it was my fault, I lost respect for your company.

Paul Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Martino 
Évaluation :
5

Not sure, didn’t have any issues

Eugene Netter II 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Rishel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIE KELLY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al Stevens 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Cochran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alzbeta Marciano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Fee 
Évaluation :
1

The messed up the mileage and over charged me by $300. The employee probably never even looked at the mileage from multiple people before me and then charged me for all those miles. I have to wait two days for a manager to fix the issues. I will never go to this uhaul location again.

Robert Atkinson 
Évaluation :
5

The staff was very helpful and courteous.

Kenneth Levine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Rozler 
Évaluation :
5

N/A Great user experience.. Very accommodating

LANCE C SKOWRON 
Évaluation :
5

The staff was very friendly and helpful.

Patricia Hatch 
Évaluation :
5

Nothing. These guys went above and beyond. We had a blizzard and they made the rental seem less. Would highly recommend this site to anyone interested in renting from UHAUL.

LANCE C SKOWRON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD JABLONSKI 
Évaluation :
5

There was some trouble securing a truck from my go to U Haul, but the team in Orchard Park were helpful in securing a good truck with excellent service.

John Di Sciullo 
Évaluation :
5

Very short wait time & awesome friendly service

Salvatore Buzzanca 
Évaluation :
4

A little more customer friendly wait area

JOANNE EISENRIED 
Évaluation :
3

The rental of the truck went well and the truck was in good condition. However, when I returned the truck, a female employee who clearly didn't realize I was waiting in the building for my ride to pick me up made some deeply inappropriate comments about other employees. She may wish to fully check her surroundings before saying things that could sincerely offend customers. Or, she may just wish to consider choosing her words about others more carefully in general.

Samantha Greenwood 
Évaluation :
5

Everything is always perfect when i go there.From tow hitch install renting trailors and costomer service

Derrick HORNUNG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Reese 
Évaluation :
5

Staff was friendly and knowledgeable

JAMES BUSSHART 
Évaluation :
2

We had a problem with the straps on the wheels of the car on the trailer. When we reported it & received a phone call back, we were told that it wasn't possible that the straps were not secured properly. I have dealt with race car trailering all my life & know when something is done incorrectly. The 10 % off the price was very little compared to what could have happened because of thise negligence. I will never deal with Uhaul again & intend to tell everyone I come in contact with about the handling of this issue.

Ken Klaybor 
Évaluation :
5

First time here. Was very satisfied with service.

dave covert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE LAMPKE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Paluch 
Évaluation :
5

Made online reservation. Friendly staff. Had my trailer quickly. Return very easy as well. Happy with equipment.

William Weiss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David southworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC ANDREWS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremiah White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Janca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Harrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Noworyta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick D 
Évaluation :
4

I was charged for 2 gallons of gas when the gas gauge read the same upon returning the vehicle. I put 18 miles on the vehicle. Can't imagine the truck only gets 9 miles per gallon? Frustrating!

Brian King 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd E Marshall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY William MARTIN SR 
Évaluation :
5

Could not be more impressed. Every time I rent , the vehicle is ready great customer service as well.

LANCE C SKOWRON 
Évaluation :
5

This location in Orchard Park is "spot-on" . Our company has utilized this location for ten years. There has been improvement in efficiency But this staff( and a -7- year lifer)) makes renting your product worth returning to same location!!

david Haynes 
Évaluation :
4

I always have had a great experience when I rent from this location. This time was awful. The van was clean and nice but no one told me the newer vans have an automatic lock system that happens when you step from the vehicle. I was locked out of the van for 2 hours in the freezing cold while i waited for roadside assistance. The key was in the ignition, I stepped out to load the back and all the doors locked. The location could NOT provide me with another key because the new vans only come with one key!!! I called roadside assistance and the first three calls the representative hung up mid call!! Three times in a row. The 4th representative told me about the automatic lock feature!! The person I rented the truck from at the location didn't even know about this feature!!! I never was told when roadside assistance would be there, no follow up text NOTHING!! It was ridiculous. The van cleared states it has On Star but Uhaul doesn't use it? It was an awful experience and how can vehicles be rented with a feature not explained to the operator?

Adornment Inc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kopp 
Évaluation :
5

Employees were very courteous and helpful.

RICHARDPHILLIP MACEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian segulin 
Évaluation :
5

Its awesome people there at that location of rental. People are all in the matter, Customer oriented and supporting to all the customer needs. Excellent and Awesome!!! Beyond expectations!!!

Greg Bai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Fleig 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Guenther 
Évaluation :
5

Jack should be included on Uhaul

Jeffrey Heferle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Wallace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Allen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDG CHANDLER 
Évaluation :
5

The 20 foot truck ran very well. Clean, easy access, all except tow button is in a place where it gets accidentally hit during other vehicle operations. If the driver is not aware, the truck will perform much differently.. That i did not like... The staff was competent and the younger female manager was so calm under duress. She is a keeper. I will recommend you and I will use you again. BTW -- the Uphaul check-in/out is light years ahead of where it was. U modeled an Airport process Brilliant

Craig Repp 
Évaluation :
5

First class service and employees!

Patrick Enright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg Tomani 
Évaluation :
5

The manager, Tom is absolutely incredible, went above and beyond the call of duty to not only install the hitch on my car, to getting the trailer hooked up on my vehicle. He did an amazing job getting me Ready for my big trip to Charlotte. Five stars, I could not be any happier.

David Tomasello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY DEITZER  |  Expérience générale 
Évaluation :
4

I have not received an email yet confirming that I have vacated the storage unit. Also I was told that I should be receiving a refund for the last payment since it was posted on the same day we vacated the unit. Otherwise the experience was very good

John Bobeck  |  Expérience générale 
Évaluation :
3

My unit had a rusted out door that scratched some of my items and dropped rust particles on my things. It was a storage trailer sitting on the ground, so, in the winter, it was basically inaccessible. The unit leaked water in the far back corner that I never knew for 2 years. Fortunately I had my furniture wrapped in plastic because there were PUDDLES of sitting water and my furniture was damaged. I didn't have the insurance apparently, event though I was paying a lot per month for the unit, and basically was handed a pamphlet and told too bad. Glad to be out of there.

Amanda Cummings  |  Expérience générale 
Évaluation :
4

My storage unit leaks & some of my stuff was wet. It didn't flood, these items were up on that shelf in the back of the storage unit. I thought putting my more important items there would save them from a flood. I still have to check to make sure nothing was ruined.

Kim Bodine  |  Expérience générale 
Évaluation :
4

My outdoor van unit had no lighting, but was otherwise fine for it's use and purpose, after moving, and liquidating/dividing up my mom's estate/house.

Heather Gulas Karaszewski  |  Expérience générale 
Évaluation :
4

Great overall experience!

NICK ADINOLFI  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toni Placer  |  Expérience générale 
Évaluation :
5

I'm happy with UHaul, as I needed to get another storage unit, due to a move that we are currently making. I've been renting from Uhaul since 2017.

Heather Gulas Karaszewski  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL OLEWNICZAK  |  Expérience générale 
Évaluation :
1

I was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.

Leah Helfer  |  Expérience générale 
Évaluation :
2

The inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.

Daniel Ellis  |  Expérience générale 
Évaluation :
4

The lighting in the hall was fine. It would have been helpful if there was a light in the storage room

John Wise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN LEARY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY LEITZEL  |  Expérience générale 
Évaluation :
5

Very convenient and no issues

John Fazio  |  Expérience générale 
Évaluation :
5

The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Merci.

John Kasser  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Dolan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Schaefer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Dolan  |  Premières impressions 
Évaluation :
3

No elevator service to second floor storage units. I am disabled and this made it very difficult.

KEVIN LEARY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY LEITZEL  |  Premières impressions 
Évaluation :
5

We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne

Wayne Dubrawsky  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlin Kasperski  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirsten kaminski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDR CHERNYAVSKIY  |  Expérience générale 
Évaluation :
3

Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.

ALEXANDR CHERNYAVSKIY  |  Premières impressions 
Évaluation :
5

I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much

layla arab  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE SMITH  |  Expérience générale 
Évaluation :
5

I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Merci

layla arab  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot Thompson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Weigand  |  Expérience générale 
Évaluation :
5

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne Dubrawsky  |  Premières impressions 
Évaluation :
4

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher Karns  |  Online Move In 
Évaluation :
5

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen Weigand  |  Premières impressions 
Évaluation :
5

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM BAUER  |  Expérience générale 
Évaluation :
5

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy Schmidt  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chelsea bzduch  |  Expérience générale 
Évaluation :
5

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette white  |  Premières impressions 
Évaluation :
5

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky Embree  |  Expérience générale 
Évaluation :
2

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan Wolters  |  Expérience générale 
Évaluation :
5

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS SCHOBERT  |  Expérience générale 
Évaluation :
5

Na

Brittany McGreevey  |  Premières impressions 
Évaluation :
5

Na

Marc Sargent  |  Expérience générale 
Évaluation :
5

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea Rashad  |  Premières impressions 
Évaluation :
4

Folks working were very helpful and friendly.

Heidi Reed  |  Premières impressions 
Évaluation :
5

Thank you for quick processing, the weather is getting colder.

seth dobson  |  Expérience générale 
Évaluation :
5

Every staff member was polite, extremely helpful and organized.

Becky Embree  |  Expérience générale 
Évaluation :
5

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua Reeve  |  Expérience générale 
Évaluation :
5

Very professional and courteous

steve wanderlich  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page