Muy buenas atenciones específicamente las de habla hispana muy buena atención al cliente los felicito
ANGEL ENCARNACIONCustomer Reviews for U-Haul Moving & Storage of Port Morris
Testimonials From Recent Customers
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It was a great experience, the staff was very helpful, helped me with all my questions and concerns…Definitely worth recommending
STEPHEN GRITSKII’m so happy to the employees here at U-Haul 138st Willow Avenue staff they are very helpful and the manager George are great employees there
FRANCISCO RUIZI’m so happy to have employees that work at that location on 138st willow Avenue the staff there very helpful to me all the time the manager, George it’s very very helpful and get everything done
FRANCISCO RUIZExcellent
DAVID TORRESOk
William PenaExcellent service à la clientèle
PETER JONESMade reservations online at this location, reservation was reassigned to another location @ New Rochelle called the original location service representative rescheduled was charged more than the price online.
Charlene CabeyThe U-Haul located in the Bronx, was great! We arrived when it opened, and the attendant helped with everything! U-Haul Moving & Storage of Port Morris 780 E 138th St Bronx NY 10454 U-Haul itself as a company changed my reservation the day before pick up 3 times. We ordered our truck 4 weeks in advance of our move. The morning before, they emailed to say they downsized our truck. Then throughout the day, they changed it from a 10ft to 27ft truck. The system is horrible, no one who works can properly help, and they push you to someone else. I spend over 7 hours on and off the phone all day to make sure we have a truck for pickup. Its honestly a miracle that at 8pm the evening before our 7 am pick up 1 person was finally nice enough to stay on the phone and help us get a truck.
Julian Paulo RodriguesGreat staff
RAMIN EMOUNAvery good service and very courteous employees
IRIS NAARYou service is excellent
JUAN MOROCHOBack left signal light is defeated. Nypd gave me a warning ⚠️
RAMON ALOMARNothing everything was great!
Ardit VolajCan I get a copy of my bill please then we do a survey
KEVIN DAVISThe front disk lady said s very friendly and professional Made everything easy and smooth Easy to pick up Easy to drop off
Mohamed AlghaithiNothing at all, getting a vehicle was quick!
Isidro IrizarryGeorge the manager from location I pick up in the Bronx area and staff are great people there
FRANCISCO RUIZStaff was very helpful and very nice !
Amarilis SoteloVery good thank you
Moussa ZongoThe facility is great. Well-lit, safe, convenient and affordable. The staff was always friendly and informative. Only this is that my unit had rats, and roaches and a lot of dust because the unit ceilings were open and not sealed. My items such as my bed, mattresses, dining table set and clothing were ruined and had to be discarded. So I basically paid for storage for nothing because I had to throw everything out.
Sandra Cetina | Expérience généraleI appreciate the workers of port Morris. I have no complaints about the way they run the business.. thank you
RAMON C JR ALOMARThe cashier are excellent but the guy who give me the trailer no too much I have to clean the snow in the trailer.
Owaldo MendozaThe staff were very attentive and helpful
Liya Mohammed | Online Move InSomeone used my email address I didn't use or authorized that. This is unexceable
Saibou TunkaraBien
DANELN JACKSONThis was my first U-Haul experience and it wasn't the best the first truck she gave me the seat adjustment was broken so I had to go back in and change trucks and I asked her two questions but she didn't respond to me. One of them was about how much guys do I need to refill, more or less as my trip was only about 16 miles total and I didn't get an answer and my other question I told her I needed three hours as a estimate but wasn't sure but probably would need less and I reserved and left the U-Haul place I believe at 9:23am and returned the truck by 11:23am which was exactly 2 hours I believe and said to her I only use two hours not three And do I get any discount back because I didn't use the three hours she was on the phone and again no response. I ended up putting $25 in gas which was way too much when I returned. I had 1 quart less of half of a tank I have pictures of before I gassed up and after If she would've at least gave me an estimate how much to put back after I told her how many miles I was going to use definitely would've helped and she said she was gonna mail me a updated receipt which she hasn't I could get some type of money back at least for the hour or less I didn't use because it's funny after I mention the gas thing and she still quiet when I see the receipt it says that I can't get reimbursed for putting too much gas which would've been nice to know ahead of time when I asked the question, so I don't think I'm gonna use your services again to be honest, but I thought I'd let you know that I didn't like the service and I even calculated the night before with the rates and the mileage I should've spent no more than $60 but I calculated around 50 something dollars . I would just be more attentive to the customers even if you're on the phone you can say hold on a second or put the person on the phone on hold thank you for the service, but not Happy about it.
David RodriguezAucun
Jose CruzThere is water leaks everywhere in the building the sixth floor is soaking wet, a customer was complaining about leaks on the fifth floor and I saw many tags on the sixth floor that said the unit has a water leak. Repairs need to be done to this facility.
Elijah Ortiz | Online Move Incontinue serving with kindness
JULIO LOPEZ ROSARIOVery pleased with overall experience. Staff were knowledgeable polite and courteous. A+
JAIME COVINGTON | Premières impressionsI wouldn't change a thing! That's one of the best locations and the service is unmatched THANK YOU UHAUL FOR YOUR PROFESSIONAL SERVICE
VICTORMANUEL GUARDIOLASo very very help that madame was that checked me in for renting this UHAUL
Joe FeimingIs the best choise
SINISHA RAJCEVIQGreat team members.. works at a great and fast paste. Merci
Roberto GermosenI made my order online and paid $7 for equipment. When I arrived to get the U-Haul I was told that there was no more in the store and I would have to buy the $10 one. So I agreed but then the bill still has the $7 deduction for an item I never received. The customer service rep said he would deduct the money from the item that wasn't in stock but he did not.
TARAN SULLIVANAs is. Excellent.
VICTORMANUEL GUARDIOLAGreat customer service very professional
Ramon MarreroSo far they very professional nothing to change that was fast 👍thank you!
Bienvenido RodriguezI specifically signed up for counter pickup because I did not want to go through the process of using the app, but the person at the desk gave me no choice. As soon as I told her I was picking up she directed me to a QR code which converted my pickup to a self directed one. Then, I had to re-enter all the information I had already put in the night before in an attempt to save time, and the system refused to accept my emergency contact. Overall it was a very frustrating process that took away rental time. I would not recommend the self service pickup to anyone.
Mariah LerouxExcellent service à la clientèle
Jason CamposVery respectful and professional 👏
Clinton OuterbridgeLeft my handtruck there and reported it as lost and found but other than that, great service.
REBEKAH G LEE | Expérience généraleThanks
THIERNO BAHClean the front windows inside and out so you can see better. Joe
joe camilleriExcellent service, both rental and storage.
ROBERT STRAIN | Expérience généraleWell, The truck got me from A to B. I feel that the truck has a lot to miles on it 124,000. it was a drag. The truck needs to be worked on.
joann coutourierExcellent
ROBERT STRAINFound a bottle of Urine in the Van. Then when asking for a discount because I couldn't use the van as it was disgusting and unsanitary. The manager was rude and not apologizing in any way. Bad service and combative from the manger all the way down to the return rep.
KEVIN BRENNANThe move in process is very simple when booking online. However I picked this storage because I was offered a month free if I decided to also rent a uhaul moving truck as well. I called uhaul to confirm this and I was told because I moved within the same borough I did not qualify for the free month. Why was I able to pick this option online if that isn't the case. Besides this inconvenience my moving experience was with uhaul was a decent.
Erica Diaz | Online Move InGreat service all star staff
Benito CamachoI had to go to The Bronx because the truck I reserved wasn't available at Flushing. Terrible experience!!! I had to travel to The Bronx and pay tolls and waste hours in traffic. Never again U-Haul!
Rocio OrtizThank you for your service.
Jorge Cruz | Online Move InHorrible , dirty disgusting place.
martha knauth | Expérience généraleThe location was out of the way No grace period given for payment, im a senior who's check day is on the 3rdbof the mo I asked bto be given until then for payment I was charged a $15 late fee every single month. This unfair practice to seniors is not to be ignored. I tryed to resolved this to No avail.
Irene Smith | Expérience généraleI am so disappointed. I moved from a well maintained absolutely clean facility to U-Haul where my unit is deteriorating. I have peeling paint. I have what seems like what was a window (I can't. I get so angry just thinking about what my unit looks like). There is no handle on my unit to pull up the gate. I have to use my hands on the ridges of the gate. I want to cry. I'm going speak to the manager and advise him/her about this unpleasant experience.
SHANTA DUCK | Premières impressionsThey make you pay to many extra fees instead of working with you …
Kayla Batiz | Expérience généraleToo much mice and rat droppings /urine all over my belongings also as a customer for over 10 years I should not have to pay to discard of anything in your facility /garbage you need to do better in that area.
DARRYL LUTROY BRYANT | Expérience généraleThis facility was very convenient, and the staff was helpful and courteous.
Rolando Oyola | Expérience généraleGood service
Lansana Soumah | Online Move InOnly problem I have is the fee just went up again And now it 30 dollars more Datren DeVoe
Darren Devoe | Premières impressionsGreat experience
Rolando Oyola | Premières impressionsSo sad to leave Uhaul which is so popular that bigger units are all taken. We've been together for decades that helped my whole family's need - children come and go before/after school, overseas' assignment, marriages, etc... Part of our lives. Thank you for wonderful staff who have been so helpful and reasonable all these years. Heidi Pang
HEIDI PANG | Expérience généraleVery Friendly environment .
Rudy Mena | Online Move InNeed better pest control
mariella hungria | Expérience généraleNeed better pest control
Mariella Hungria | Premières impressionsGeorge was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.
Mildred Suarez | Expérience généraleI'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!
MICHAEL JONES | Expérience généraleAfter making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it's not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn't find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.
Venus Monee Campbell | Premières impressionsGood experince
dennis ruiz | Expérience généraleThank you for saving our belongings after a family tragedy.
Bernice Sutton | Expérience généraleCuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.
Angelo Guerra | Premières impressionsStaff was very helpful and friendly.
Susan Almeida | Premières impressionsSin comentarios excelente
Greyber Perez | Premières impressionsKeep up the amazing customer service
Tammy Murray | Online Move InFué muy buena
Josefina Florentino Robles | Expérience généraleSo far no problem
Carmen Pellot | Premières impressionsAmazing staff, very friendly and helpful every time I was there!
Brandon Waldau | Expérience généraleWe arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!
DANIELLE MATLOCK | Online Move InShe was a great help
Raymond Antonio Cruz | Premières impressionsEverything in this U-Haul Location is beautiful 🤩 nice and clean
Carlos Huertas | Premières impressionsTyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻
Carlos Huertas | Online Move InI'm so happy
Jonas Pichardo | Expérience généraleI had the service for 2 years and everything went well and my belongings were always secured.
Geymy Ogando | Expérience généraleStaff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.
Lexa Rico | Expérience généraleI think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe
VIVIAN GLENN | Expérience généraleThank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!
Migdalia Gonzalez | Expérience généraleWas great experience
Irma Arroyo | Expérience généraleLuis was great. Very helpful and friendly
MILDRED Suarez | Premières impressionsEasy access, great service.
Juan Martinez-Ruiz | Premières impressionsI visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4,5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!
CURTISEARL WILLIAMS | Premières impressionsThe staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.
Joshua Weidmann | Premières impressionsOverall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.
CHANCE SHARPER | Expérience généraleGreat facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.
chauncey tucker | Expérience généralePorqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…
luis jimenez | Expérience généraleExcellent service à la clientèle
CHANCE SHARPER | Premières impressionsDee and George are amazingly knowledgeable helpful they both deserve raises
chanine sanders | Expérience généraleI had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!
CATHERINE JORDAN | Expérience généraleNeeded storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.
Tracey DeButy | Expérience généraleIt is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.
Angelo DeSanto | Premières impressionsla senorita que me atendio fue amable conmigo
Elba Cayetano | Premières impressionsOnly comment: There is always a long wait to take care of business because of only one Attendant to accommodate all clients. Otherwise I would rate excellent. Thank You,
DELORIS HOUSER | Expérience généraleVoy regresar ...que pase el cpvid -19.....I will return after a few months ....thankyoi
Jorge Vazquez | Expérience généraletrudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!
MARGARET barry | Expérience généraleImprove in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Merci
Nicholas Papa | Expérience généraleI lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it's supposed to be 24/7 access) I was saddened to see it wasn't opened bc the elevator wasn't working. I would've appreciated an email from the storage facility letting everyone know that so I didn't have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.
Kaitlin Deidrick | Expérience générale👍👍👍✌
abdiel rosario | Expérience généraleI had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it's an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.
NANCY PEREZ | Expérience généraleThe staff has a positive attitude.
Carlos Rivera | Expérience généraleWas great, everyone was very helpful. Thank you!!!
Stephanie London | Premières impressionsCustomer service friendly and helpful.
Samuel Arroyo | Expérience généraleThank you for the security of my family and I belongings
Sonia Poinsett | Expérience généraleSome of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.
Gino Lay | Expérience généraleExcellent service
Gino Lay | Premières impressionsPrice a little high
Tyrone Burton | Premières impressionsnone
YVONNE THOMAS | Expérience généraleThe staff members were very helpful and patient.
Tammy Murray | Premières impressionsThis "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.
Kyle Nickens | Premières impressionsVery good service
louis rivera | Expérience généraleGreat staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.
David Aiduk | Expérience généraleVery accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.
Annette Richards | Premières impressionsVery good that they did a good job actually work the manager was super thank you thank you you all for your courtesy
Justin Mcclain | Expérience généraleVery clean and organize place
CARLTON LIVINGSTONE | Premières impressionsVery dissatisfied with the service, had to move to a different unit with better customer service
Daniela Contreras | Expérience généraleMerci.
GLADYS VIROLA | Expérience généraleLine too slow early and later in the day. Need to plan for all 3 service isles to be open and staffed when store opens. Everyone very helpful and in good spirits though.
David Aiduk | Premières impressionsExcellent service à la clientèle
Graciela Santos | Premières impressionsVery disappointed as I was led to believe that I would receive a month's free of storage if I rented a trailer from east to west coast... but then was informed differently...
joel genaw | Premières impressionsThe best storage,
HAROLD MENDEZ | Expérience généralePeople were more helpful than other uhauls I have been to. The close at 7pm is tight, however. The manager Geroge was really accommodating and had good customer service.
MARGARET barry | Expérience généraleNone at this time
Kirk Modeste | Premières impressionsStore manager George was very helpful and was training a new employee at the same . I even learned some things too. If I wasn't working at the time I will like to work for him. That's a good boss man.
Neftali Guadalupe | Premières impressionsI would highly recommend this Uhaul Storage facility. The staff was very welcoming and went above and beyond to help with my storage needs. My belongings were extremely safe and well protected.
Tami Nshio | Expérience généraleI found the hours too limited
TIMOTHY STEVENS | Expérience généralegreat staff very helpful friendly and courteous
JOE D'OLIVEIRA | Expérience généraleHorrible never again
Julady Crooke | Premières impressionsGood customers service
nilsa pabon | Premières impressionsI was charged before feb. 30 and then when I called to receive a refund and empty my unit, I was hung up on. I paid an extra month for no reason at all. Broken glass on the 4th floor.
diana mosquea | Expérience généraleGreat place. Would recommend.
NATASHA GARCIA | Expérience généraleGreat service the staff were very helpful and attentive
JOE D'OLIVEIRA | Premières impressionsThe facility kept my personal belongings and memorabilia safe and secured! I thank the team at PortMorris U haul storage for exceptional service!
Elliot Felix | Expérience généraleStaff we very professional
mary miller | Expérience généraleElysha was very helpful and understanding. Answered all my questions in regards about the facility. The maintenance guy don't know his name was very helpful as well.
Samuel Arroyo | Premières impressionsThe staff was friendly and helpful. I thank them for all the help they gave me. I'll gladly recommend them.
sharon stubblefiled | Premières impressionsExcellent service à la clientèle
LASSINA TOURE | Premières impressionsThese guys at this location make you feel comfortable and at home. They are very knowledgeable and insightful on every topic concerning storage and truck rentals. Thank you for your professionalism!
CHANCE SHARPER | Expérience généraleEs Bueno pero el precio no muy bueno, el personal me trato bien.
Auri Joaquin | RéservationKeep up good work.
Louis Rivera | Expérience généraleGreat Service!
Ruben Torres | RéservationBien
anthony taft | RéservationNo comments
Rebecca JohnsonHammer | Expérience généraleAll the above added to my comfort but it get pretty hot in the corridors if their was central air you guys would be perfect 👌🏾
John Vega | Expérience généraleMuy bien el servicio
pura quinonez cruz | RéservationKept up the good work
NORMA VELASQUEZ | Expérience généraleMerci
alberta lewis | Expérience généraleI have been a customer for more than five years George, the store manager is always courteous and helpful. Its of utmost importance clients are treated with respect. He exemplifies professionalism
KIM ATKINS | Expérience générale