Polite and helpful staff.
Evan RCustomer Reviews for U-Haul Moving & Storage of Port Richmond
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
They didn't have the Uhaul box ready for unloading. We called well ahead of time and they assured us it was. When we showed up, it wasn't there and they said they had no forklift certified employee that would be able to get it for us. Lots of calls back and forth eventually they gave us a credit of 125 (although they promised 150) but honestly it was a mess and I would recommend calling multiple times to make sure they have your box ready before showing up and wasting your time
Abdul QThe truck i rented was in poor condition and had no brakes you guys should really work on your mantianie on your vehicles
Frank CMap Quest needs to revised the directions to enter the facility for the entrance is the next block over.
Mercedes VThe front desk girl was very professional.
SAFET TStaff was kind, helpful and patient.
Devon CEveryone was very helpful and friendly.
NOEL JI had a question to ask, and I did it through the app. I got distracted and couldn't finish the conversation, but the agent did not answer my question. He responded back with a different and separate question. I just wish she would have answered the question I asked, at least I would have been able to see the answer before the chat timed out. I don't know why some people answer questions with questions.
Phillip WTrying to rent a uhaul has become very annoying You have to do everything in your cellphone This is why you pay people to work for you . They should be taking all your information and putting it into the computer not me .
Victoria NYour app sucks! Thank God for the customer service guy there last name smith. I am so glad something told me to change it to 9 am. Had I went at 7:30am and wasted my time I would be livid. Customer service guy was so helpful and professional. Otherwise I would be leaving a bad review. Mike
michael cGreat e perience with helpful staff as usual. I rent motorcycle trailers frequently
Dov BGreat service
Richard CI do not like the fact that even though I have proper identification and payment options, I would not have been able to make the rental if I did not have a smart phone. I find this policy to be discriminatory and does not really make sense. The other thing that does not make any sense is to have a policy that makes customers call a third party to verify customers identity. What do you need State ID and valid credit cards for then? A person can call anyone. How does U-Haul know that it is a person over that age of 18?
STEPHANIE DTwo other locations indicated on the website that they had a trailer available and did not. This place had exactly what I needed. Staff was great.
John Mvery good service
Eliu RNothing that I can think of
Rocco PYou can improve of the trucks, they are too old and most of the truck need proper upgrade maintenance.
Samson ATo your job and do not rent faulty equipment that can kill somebody! Please have a conscience
James BWorse truck rental ever close this location down it's a waste they want you to use the uhaull app I don't use cell phone and my daughter could get cell service at desk and no kiosk to use and employees are forcing you to use app said it's company policy
Manuel CEverything is good 👍
Aruna HEnsure equipment is not being driven outside of contracts and then fraudulently passed off to the customer with incorrect mileage. I was charged 11x the mileage cost of my trip and was only refunded to the appropriate amount after I showed the cashier the discrepancy between the level of gas reported in the drop off picture vs the amount of gas left in the tank at my pickup. Employee was condescending, rude, and accusatory (making statements such as "well the mileage doesn't lie, so I don't know what to tell you" even though the equipment was rented for 2 hours in an area with a 25mph speed limit, and the supposed distance was ~50 miles. Using common sense, one could have understood that a reasonable person does not rent a dated, uncomfortable van to joyride for 2 hours for no apparent reason).
Joseph FUhaul reps were courteous and helpful.
Daniel TUnfortunately, it took me an hour plus to be able to access the truck. I had to call Customerservice numerous times to about the truck in between other trucks and not being able to drive out. The truck was completely blocked by other trucks. I believe since the truck was scheduled to leave the premises at 6 AM it should've been available and not blocked in. I had to request a smaller truck because it was nothing else available. In addition, the lock would not open to access keys. It took me 30 minutes to open up the lock because the lock was extremely frozen.
ALEXIA SBien
Sajid Mbeau travail
al sUpon returning, the vehicle, waited in the office for 15 minutes where no one was present I was finally frustrated and ready to leave and three individuals came walking out of the back lot I don’t care what they had to do in the back, but there was no reason to leave the main building empty that three individuals need to go into the back lot
CHRISTOPHER SI had my container delivered to the house so i didn't go to the rental location. Everything went smoothly and when I finish loading early the container was picked up early. The same on the unloading in Alabama, I was done early and the container was picked up early. Everyone I dealt with were pleasant and knew what they were doing.
Robert CI like dealing directly with U-Haul and not a third-party renter. I love this location. It is huge it has everything you need. It's like a U-Haul warehouse as well with plenty of extras for you to pick up thank you U-Haul for a great smooth moving transition.
Wanda CMy truck was pretty worn down. Driver's side door had trouble closing, very noisy, etc. The staff members there were EXCELLENT. Good experience checking out and checking back in. All in all, seemed like a reasonable price for a local move from a house to a storage unit, so not too many miles.
Stephen HAwesome
Steven CStaff was slow and disinterested. Zero customer service skills. I chose my reservation to be completed at the counter but was directed to complete it on my iPhone by the girl at the counter who would occasionally look up. Then when I encountered a problem she dhrugged and I was left to figure it out on my own. You may as well go fully automated and get rid of the staff there b/c it's a waste of your money. Return was no different. Sign says pull up to return area and wait in your truck, a U-Haul rep will process your return. I did just that for 10 mins and no one came out. No employees in sight. I went inside to see 3 people and only one working. One man sitting on boxes told me to go back to the car and he would be there in a min. He eventually showed and when I asked for a receipt, I was told to go back inside where I had to wait on line to get my receipt while the one worker processed new out going rentals. I am a person that likes to deal with humans not cell phones but in this case I would rather full automation. Totally useless employees here
Edward DThe gentleman were very helpful and polite!!
Grace DExellelent Service
Lukasz WThe Lenoir NC drop location was amazing helpful.
richard scustomer reps should smile more.
Antony rNot satisfied at all ,
FARANSIS SNothing,the staff is fantastic very helpful and pleasant thanks.
mark gThe customer services are perfect all the time… they all deserve a raise!
CECILIA AMy experience is always great and with ease. The staff provided superb customer service each and every time. Always a good stock of inventory at this location.
FATIMAR LMy contract agreement clearly stated that I would use the trailer for one day, and I took possession of the trailer at 4:00 PM. Due to unforeseen traffic issues and delays along my route, I was unable to return the trailer until approximately 7:30-8:00 PM the following day. I made every effort to return it on the same day, as I was informed by the U-Haul specialist at the pickup location that I would not be charged for an additional day, provided I returned it the same day I picked it up. However, I was surprised to discover that my bill reflects a charge for two days of rental, totaling $57, instead of the one day that was clearly outlined in the contract. This discrepancy is not in line with the agreement made at the time of rental, and it has resulted in an unexpected additional cost for me. I kindly request that you review the details of my rental contract and correct the billing accordingly to reflect the single day's rental, as initially stated. I appreciate your prompt attention to this matter and your assistance in resolving this issue.
Dino IAllow us to make one payment instead of 3 total. When trying to make the 3rd and final payment there were some issues. When I personally went to the local U-Haul they could not take my payment because only the Ubox department could. They made several mistakes and kept saying my bank claimed fraud. The only reason that happened and I had to spend hours on the phone with my banks and at a local U-Haul was because the person on the phone taking my payment, wrote the wrong zip code by one digit. It took hours of frustration for this to be uncovered and fixed!!!
Geraldo AClean, with friendly and knowledgeable staff. Great location with outstanding staff members. Very happy with how easy everything went. Five Stars!
Mario CThe representative was very helpful and Skilful
Dominick RFriendly and professional service gets you out the door quickly, returns are easy and painless too.
Dov BPick up and drop off were easy. Staff was helpful, courteous and friendly. If I need a rental again , I would be sure to go here first.
james lI got charge over mileage and extra 75 dollars, for 5 hours and less then 20 miles i paid $234 dollars. Will not recommend at all.
Rubi ZEasy to deal with. Fast service! Front desk person is very helpful and knowledgeable!
EDSELR AThe tailer was old, the door wouldnt close, and it did not attach very well
Ian MI rent again and again from the place. The equipment (Motorcycle Trailer) is always available and in good shape. The staff is great and helpful BUT they are understuffed by at least 1 person.
Dov BHelp customer out with a hand truck
Anthony bABC
Richard A | Expérience généraleVery helpful and friendly staff. They go out of their way to make sure you have what you need.
Edwin S | Expérience généraleMerci.
Richard A | Expérience généralebon
FAN C | Expérience générale